mirror of
https://github.com/Combodo/iTop.git
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107 lines
5.3 KiB
PHP
107 lines
5.3 KiB
PHP
<?php
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// Copyright (C) 2010 Combodo SARL
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//
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// This program is free software; you can redistribute it and/or modify
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// it under the terms of the GNU General Public License as published by
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// the Free Software Foundation; version 3 of the License.
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//
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// This program is distributed in the hope that it will be useful,
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// but WITHOUT ANY WARRANTY; without even the implied warranty of
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// MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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// GNU General Public License for more details.
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//
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// You should have received a copy of the GNU General Public License
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// along with this program; if not, write to the Free Software
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// Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
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/**
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* Persistent classes for a CMDB
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*
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* @author Erwan Taloc <erwan.taloc@combodo.com>
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* @author Romain Quetiez <romain.quetiez@combodo.com>
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* @author Denis Flaven <denis.flaven@combodo.com>
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* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
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*/
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class Incident extends ResponseTicket
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{
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public static function Init()
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{
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$aParams = array
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(
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"category" => "bizmodel,searchable,incidentmgmt",
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"key_type" => "autoincrement",
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"name_attcode" => "ref",
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"state_attcode" => "status",
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"reconc_keys" => array("ref"),
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"db_table" => "ticket_incident",
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"db_key_field" => "id",
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"db_finalclass_field" => "",
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"display_template" => "",
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);
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MetaModel::Init_Params($aParams);
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MetaModel::Init_InheritAttributes();
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MetaModel::Init_InheritLifecycle();
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MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'ticket_log', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'document_list', 'ci_list', 'contact_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
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MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
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MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
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MetaModel::Init_SetZListItems('list', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'priority', 'workgroup_id', 'agent_id'));
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}
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public function ComputeValues()
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{
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$iKey = $this->GetKey();
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if ($iKey < 0)
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{
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// Object not yet in the Database
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$iKey = MetaModel::GetNextKey(get_class($this));
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}
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$sName = sprintf('I-%06d', $iKey);
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$this->Set('ref', $sName);
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return parent::ComputeValues();
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}
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protected function OnInsert()
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{
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$oToNotify = $this->Get('contact_list');
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$oToImpact = $this->Get('ci_list');
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$oImpactedInfras = DBObjectSet::FromLinkSet($this, 'ci_list', 'ci_id');
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$aComputed = $oImpactedInfras->GetRelatedObjects('impacts', 10);
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if (isset($aComputed['FunctionalCI']) && is_array($aComputed['FunctionalCI']))
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{
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foreach($aComputed['FunctionalCI'] as $iKey => $oObject)
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{
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$oNewLink = new lnkTicketToCI();
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$oNewLink->Set('ci_id', $iKey);
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$oToImpact->AddObject($oNewLink);
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}
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}
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if (isset($aComputed['Contact']) && is_array($aComputed['Contact']))
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{
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foreach($aComputed['Contact'] as $iKey => $oObject)
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{
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$oNewLink = new lnkTicketToContact();
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$oNewLink->Set('contact_id', $iKey);
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$oNewLink->Set('role', 'contact automatically computed');
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$oToNotify->AddObject($oNewLink);
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}
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}
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parent::OnInsert();
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}
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}
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$oMyMenuGroup = new MenuGroup('IncidentManagement', 40 /* fRank */);
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new TemplateMenuNode('Incident:Overview', '../modules/itop-incident-mgmt-1.0.0/overview.html', $oMyMenuGroup->GetIndex() /* oParent */, 0 /* fRank */);
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new NewObjectMenuNode('NewIncident', 'Incident', $oMyMenuGroup->GetIndex(), 1 /* fRank */);
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new SearchMenuNode('SearchIncidents', 'Incident', $oMyMenuGroup->GetIndex(), 2 /* fRank */);
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$oShortcutNode = new TemplateMenuNode('Incident:Shortcuts', '', $oMyMenuGroup->GetIndex(), 3 /* fRank */);
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new OQLMenuNode('Incident:MyIncidents', 'SELECT Incident WHERE agent_id = :current_contact_id', $oShortcutNode->GetIndex(), 1 /* fRank */);
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new OQLMenuNode('Incident:EscalatedIncidents', 'SELECT Incident WHERE status IN ("escalated_tto", "escalated_ttr")', $oShortcutNode->GetIndex(), 2 /* fRank */);
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new OQLMenuNode('Incident:OpenIncidents', 'SELECT Incident WHERE status IN ("new", "assigned", "escalated_tto", "escalated_ttr", "resolved")', $oShortcutNode->GetIndex(), 3 /* fRank */);
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?>
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