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7ca8c3e834e578b514c7c855c911ccc0738dcde5
iTop/portal/index.php
Denis Flaven 7ca8c3e834 One small step for making the portal more generic... 
SVN:trunk[3261]
2014-07-10 12:48:00 +00:00

1419 lines
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<?php
// Copyright (C) 2010-2013 Combodo SARL
//
// This file is part of iTop.
//
// iTop is free software; you can redistribute it and/or modify
// it under the terms of the GNU Affero General Public License as published by
// the Free Software Foundation, either version 3 of the License, or
// (at your option) any later version.
//
// iTop is distributed in the hope that it will be useful,
// but WITHOUT ANY WARRANTY; without even the implied warranty of
// MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
// GNU Affero General Public License for more details.
//
// You should have received a copy of the GNU Affero General Public License
// along with iTop. If not, see <http://www.gnu.org/licenses/>
/**
* iTop User Portal main page
*
* @copyright Copyright (C) 2010-2013 Combodo SARL
* @license http://opensource.org/licenses/AGPL-3.0
*/
require_once('../approot.inc.php');
require_once(APPROOT.'/application/application.inc.php');
require_once(APPROOT.'/application/nicewebpage.class.inc.php');
require_once(APPROOT.'/application/wizardhelper.class.inc.php');
/**
* Helper to determine the supported types of tickets
*/
function GetTicketClasses()
{
$aClasses = array();
foreach (explode(',', MetaModel::GetConfig()->Get('portal_tickets')) as $sRawClass)
{
$sRawClass = trim($sRawClass);
if (!MetaModel::IsValidClass($sRawClass))
{
throw new Exception("Class '$sRawClass' is not a valid class, please review your configuration (portal_tickets)");
}
if (!MetaModel::IsParentClass('Ticket', $sRawClass))
{
throw new Exception("Class '$sRawClass' does not inherit from Ticket, please review your configuration (portal_tickets)");
}
$aClasses[] = $sRawClass;
}
return $aClasses;
}
/**
* Helper to protect the portal against malicious usages
* Throws an exception if the current user is not allowed to view the object details
*/
function ValidateObject($oObject)
{
if (IsPowerUser())
{
$sValidationDefine = 'PORTAL_'.strtoupper(get_class($oObject)).'_DISPLAY_POWERUSER_QUERY';
}
else
{
$sValidationDefine = 'PORTAL_'.strtoupper(get_class($oObject)).'_DISPLAY_QUERY';
}
if (defined($sValidationDefine))
{
$sValidationOql = constant($sValidationDefine);
$oSearch = DBObjectSearch::FromOQL($sValidationOql);
$oSearch->AddCondition('id', $oObject->GetKey());
if ($iUser = UserRights::GetContactId())
{
$oContact = MetaModel::GetObject('Contact', $iUser);
$aArgs = $oContact->ToArgs('contact');
}
else
{
$aArgs = array();
}
$oSet = new DBObjectSet($oSearch, array(), $aArgs);
if ($oSet->Count() == 0)
{
throw new SecurityException('You are not allowed to access the object '.get_class($oObject).'::'.$oObject->GetKey());
}
}
}
/**
* Helper to get the relevant constant
*/
function GetConstant($sClass, $sName)
{
$sConstName = 'PORTAL_'.strtoupper($sClass).'_'.$sName;
if (defined($sConstName))
{
return constant($sConstName);
}
else
{
throw new Exception("Missing portal constant '$sConstName'");
}
}
/**
* Helper to determine the ticket class given the service subcategory
*/
function ComputeClass($iSubSvcId)
{
$aClasses = GetTicketClasses();
if ((PORTAL_SET_TYPE_FROM == '') || (PORTAL_TYPE_TO_CLASS == ''))
{
// return the first enabled class
$sClass = reset($aClasses);
}
else
{
$oServiceSubcat = MetaModel::GetObject('ServiceSubcategory', $iSubSvcId, true, true /* allow all data*/);
$sTicketType = $oServiceSubcat->Get(PORTAL_SET_TYPE_FROM);
$aMapping = json_decode(PORTAL_TYPE_TO_CLASS, true);
if (!array_key_exists($sTicketType, $aMapping))
{
throw new Exception("Ticket type '$sTicketType' not found in the mapping (".implode(', ', array_keys($aMapping))."). Please contact your administrator.");
}
$sClass = $aMapping[$sTicketType];
if (!in_array($sClass, $aClasses))
{
throw new Exception("Service subcategory #$iSubSvcId has a ticket type ($sClass) that is not known by the portal, please contact your administrator.");
}
}
return $sClass;
}
/**
* Helper to limit the service categories depending on the current settings
*/
function RestrictSubcategories(&$oSearch)
{
$aMapping = (PORTAL_TYPE_TO_CLASS == '') ? array() : json_decode(PORTAL_TYPE_TO_CLASS, true);
foreach($aMapping as $sTicketType => $sClass)
{
if (!in_array($sClass, GetTicketClasses()))
{
// Exclude this value for the result set
$oSearch->AddCondition(PORTAL_SET_TYPE_FROM, $sTicketType, '!=');
}
}
}
/**
* Displays the portal main menu
* @param WebPage $oP The current web page
* @return void
*/
function DisplayMainMenu(WebPage $oP)
{
$oP->AddMenuButton('showongoing', 'Portal:ShowOngoing', '../portal/index.php?operation=show_ongoing');
$oP->AddMenuButton('newrequest', 'Portal:CreateNewRequest', '../portal/index.php?operation=create_request');
$oP->AddMenuButton('showclosed', 'Portal:ShowClosed', '../portal/index.php?operation=show_closed');
if (UserRights::CanChangePassword())
{
$oP->AddMenuButton('change_pwd', 'Portal:ChangeMyPassword', '../portal/index.php?loginop=change_pwd');
}
}
/**
* Displays the current tickets
* @param WebPage $oP The current web page
* @return void
*/
function ShowOngoingTickets(WebPage $oP)
{
$oP->add("<div id=\"open_requests\">\n");
$oP->add("<h1 id=\"title_open_requests\">".Dict::S('Portal:OpenRequests')."</h1>\n");
ListOpenRequests($oP);
$oP->add("</div>\n");
$oP->add("<div id=\"#div_resolved_requests\">\n");
$oP->add("<h1 id=\"#resolved_requests\">".Dict::S('Portal:ResolvedRequests')."</h1>\n");
ListResolvedRequests($oP);
$oP->add("</div>\n");
}
/**
* Displays the closed tickets
* @param WebPage $oP The current web page
* @return void
*/
function ShowClosedTickets(WebPage $oP)
{
$oP->add("<div id=\"#closed_tickets\">\n");
//$oP->add("<h1 id=\"#closed_tickets\">".Dict::S('Portal:ListClosedTickets')."</h1>\n");
ListClosedTickets($oP);
$oP->add("</div>\n");
}
/**
* Displays the form to select a Service Category Id (among the valid ones for the specified user Organization)
* @param WebPage $oP Web page for the form output
* @param Organization $oUserOrg The organization of the current user
* @return void
*/
function SelectServiceCategory($oP, $oUserOrg)
{
$aParameters = $oP->ReadAllParams(PORTAL_ALL_PARAMS.',template_id');
$oSearch = DBObjectSearch::FromOQL(PORTAL_SERVICECATEGORY_QUERY);
$oSearch->AllowAllData(); // In case the user has the rights on his org only
$oSet = new CMDBObjectSet($oSearch, array(), array('org_id' => $oUserOrg->GetKey()));
if ($oSet->Count() == 1)
{
$oService = $oSet->Fetch();
$iSvcCategory = $oService->GetKey();
// Only one Category, skip this step in the wizard
SelectServiceSubCategory($oP, $oUserOrg, $iSvcCategory);
}
else
{
$oP->add("<div class=\"wizContainer\" id=\"form_select_service\">\n");
$oP->WizardFormStart('request_wizard', 1);
$oP->add("<h1 id=\"select_category\">".Dict::S('Portal:SelectService')."</h1>\n");
$oP->add("<table>\n");
while($oService = $oSet->Fetch())
{
$id = $oService->GetKey();
$sChecked = "";
if (isset($aParameters['service_id']) && ($id == $aParameters['service_id']))
{
$sChecked = "checked";
}
$oP->p("<tr><td style=\"vertical-align:top\"><p><input name=\"attr_service_id\" $sChecked type=\"radio\" id=\"service_$id\" value=\"$id\"></p></td><td style=\"vertical-align:top\"><p><b><label for=\"service_$id\">".$oService->GetName()."</label></b></p>");
$oP->p("<p>".$oService->GetAsHTML('description')."</p></td></tr>");
}
$oP->add("</table>\n");
$oP->DumpHiddenParams($aParameters, array('service_id'));
$oP->add("<input type=\"hidden\" name=\"operation\" value=\"create_request\">");
$oP->WizardFormButtons(BUTTON_NEXT | BUTTON_CANCEL); // NO back button since it's the first step of the Wizard
$oP->WizardFormEnd();
$oP->WizardCheckSelectionOnSubmit(Dict::S('Portal:PleaseSelectOneService'));
$oP->add("</div>\n");
}
}
/**
* Displays the form to select a Service Subcategory Id (among the valid ones for the specified user Organization)
* and based on the page's parameter 'service_id'
* @param WebPage $oP Web page for the form output
* @param Organization $oUserOrg The organization of the current user
* @param $iSvcId Id of the selected service in case of pass-through (when there is only one service)
* @return void
*/
function SelectServiceSubCategory($oP, $oUserOrg, $iSvcId = null)
{
$aParameters = $oP->ReadAllParams(PORTAL_ALL_PARAMS.',template_id');
if ($iSvcId == null)
{
$iSvcId = $aParameters['service_id'];
}
else
{
$aParameters['service_id'] = $iSvcId;
}
$iDefaultSubSvcId = isset($aParameters['servicesubcategory_id']) ? $aParameters['servicesubcategory_id'] : 0;
$iDefaultWizNext = 2;
$oSearch = DBObjectSearch::FromOQL(PORTAL_SERVICE_SUBCATEGORY_QUERY);
RestrictSubcategories($oSearch);
$oSearch->AllowAllData(); // In case the user has the rights on his org only
$oSet = new CMDBObjectSet($oSearch, array(), array('svc_id' => $iSvcId, 'org_id' => $oUserOrg->GetKey()));
if ($oSet->Count() == 1)
{
// Only one sub service, skip this step of the wizard
$oSubService = $oSet->Fetch();
$iSubSvdId = $oSubService->GetKey();
SelectRequestTemplate($oP, $oUserOrg, $iSvcId, $iSubSvdId);
}
else
{
$oServiceCategory = MetaModel::GetObject('Service', $iSvcId, false, true /* allow all data*/);
if (is_object($oServiceCategory))
{
$oP->add("<div class=\"wizContainer\" id=\"form_select_servicesubcategory\">\n");
$oP->add("<h1 id=\"select_subcategory\">".Dict::Format('Portal:SelectSubcategoryFrom_Service', $oServiceCategory->GetName())."</h1>\n");
$oP->WizardFormStart('request_wizard', $iDefaultWizNext);
$oP->add("<table>\n");
while($oSubService = $oSet->Fetch())
{
$id = $oSubService->GetKey();
$sChecked = "";
if ($id == $iDefaultSubSvcId)
{
$sChecked = "checked";
}
$oP->add("<tr>");
$oP->add("<td style=\"vertical-align:top\">");
$oP->add("<p><input name=\"attr_servicesubcategory_id\" $sChecked type=\"radio\" id=\"servicesubcategory_$id\" value=\"$id\"></p>");
$oP->add("</td>");
$oP->add("<td style=\"vertical-align:top\">");
$oP->add("<p><b><label for=\"servicesubcategory_$id\">".$oSubService->GetName()."</label></b></p>");
$oP->add("<p>".$oSubService->GetAsHTML('description')."</p>");
$oP->add("</td>");
$oP->add("</tr>");
}
$oP->add("</table>\n");
$oP->DumpHiddenParams($aParameters, array('servicesubcategory_id'));
$oP->add("<input type=\"hidden\" name=\"operation\" value=\"create_request\">");
$oP->WizardFormButtons(BUTTON_BACK | BUTTON_NEXT | BUTTON_CANCEL); //Back button automatically discarded if on the first page
$oP->WizardFormEnd();
$oP->WizardCheckSelectionOnSubmit(Dict::S('Portal:PleaseSelectAServiceSubCategory'));
$oP->add("</div>\n");
}
else
{
$oP->p("Error: Invalid Service: id = $iSvcId");
}
}
}
/**
* Displays the form to select a Template
* @param WebPage $oP Web page for the form output
* @param Organization $oUserOrg The organization of the current user
* @param $iSvcId Id of the selected service in case of pass-through (when there is only one service)
* @param integer $iSubSvcId The identifier of the sub-service (fall through when there is only one sub-service)
* @return void
*/
function SelectRequestTemplate($oP, $oUserOrg, $iSvcId = null, $iSubSvcId = null)
{
$aParameters = $oP->ReadAllParams(PORTAL_ALL_PARAMS.',template_id');
if (!is_null($iSvcId))
{
$aParameters['service_id'] = $iSvcId;
}
if (!is_null($iSubSvcId))
{
$aParameters['servicesubcategory_id'] = $iSubSvcId;
}
$iDefaultTemplate = isset($aParameters['template_id']) ? $aParameters['template_id'] : 0;
if (MetaModel::IsValidClass('Template'))
{
$sClass = ComputeClass($aParameters['servicesubcategory_id']);
try
{
$sOql = GetConstant($sClass, 'TEMPLATE_QUERY');
}
catch(Exception $e)
{
// Backward compatibility
$sOql = REQUEST_TEMPLATE_QUERY;
}
$oSearch = DBObjectSearch::FromOQL($sOql);
$oSearch->AllowAllData();
$oSet = new CMDBObjectSet($oSearch, array(), array(
'service_id' => $aParameters['service_id'],
'servicesubcategory_id' => $aParameters['servicesubcategory_id']
));
if ($oSet->Count() == 0)
{
RequestCreationForm($oP, $oUserOrg, $aParameters['service_id'], $aParameters['servicesubcategory_id'], 0);
return;
}
elseif ($oSet->Count() == 1)
{
$oTemplate = $oSet->Fetch();
$iTemplateId = $oTemplate->GetKey();
RequestCreationForm($oP, $oUserOrg, $aParameters['service_id'], $aParameters['servicesubcategory_id'], $iTemplateId);
return;
}
$oServiceSubCategory = MetaModel::GetObject('ServiceSubcategory', $aParameters['servicesubcategory_id'], false);
if (is_object($oServiceSubCategory))
{
$oP->add("<div class=\"wizContainer\" id=\"form_select_servicesubcategory\">\n");
$oP->add("<h1 id=\"select_template\">".Dict::Format('Portal:SelectRequestTemplate', $oServiceSubCategory->GetName())."</h1>\n");
$oP->WizardFormStart('request_wizard', 3);
$oP->add("<table>\n");
while($oTemplate = $oSet->Fetch())
{
$id = $oTemplate->GetKey();
$sChecked = "";
if ($id == $iDefaultTemplate)
{
$sChecked = "checked";
}
$oP->add("<tr>");
$oP->add("<td style=\"vertical-align:top\">");
$oP->p("<input name=\"attr_template_id\" $sChecked type=\"radio\" id=\"template_$id\" value=\"$id\">");
$oP->add("</td>");
$oP->add("<td style=\"vertical-align:top\">");
$oP->p("<b><label for=\"template_$id\">".$oTemplate->GetAsHTML('label')."</label></b>");
$oP->p($oTemplate->GetAsHTML('description'));
$oP->add("</td>");
$oP->add("</tr>");
}
$oP->add("</table>\n");
$oP->DumpHiddenParams($aParameters, array('template_id'));
$oP->add("<input type=\"hidden\" name=\"operation\" value=\"create_request\">");
$oP->WizardFormButtons(BUTTON_BACK | BUTTON_NEXT | BUTTON_CANCEL); //Back button automatically discarded if on the first page
$oP->WizardCheckSelectionOnSubmit(Dict::S('Portal:PleaseSelectATemplate'));
$oP->WizardFormEnd();
$oP->add("</div>\n");
}
else
{
$oP->p("Error: Invalid servicesubcategory_id = ".$aParameters['servicesubcategory_id']);
}
}
else
{
RequestCreationForm($oP, $oUserOrg, $aParameters['service_id'], $aParameters['servicesubcategory_id']);
return;
}
}
/**
* Displays the form for the final step of the ticket creation
* @param WebPage $oP The current web page for the form output
* @param Organization $oUserOrg The organization of the current user
* @param integer $iSvcId The identifier of the service (fall through when there is only one service)
* @param integer $iSubSvcId The identifier of the sub-service (fall through when there is only one sub-service)
* @param integer $iTemplateId The identifier of the template (fall through when there is only one template)
* @return void
*/
function RequestCreationForm($oP, $oUserOrg, $iSvcId = null, $iSubSvcId = null, $iTemplateId = null)
{
$aParameters = $oP->ReadAllParams(PORTAL_ALL_PARAMS.',template_id');
if (!is_null($iSvcId))
{
$aParameters['service_id'] = $iSvcId;
}
if (!is_null($iSubSvcId))
{
$aParameters['servicesubcategory_id'] = $iSubSvcId;
}
if (!is_null($iTemplateId))
{
$aParameters['template_id'] = $iTemplateId;
}
$sDescription = '';
if (isset($aParameters['template_id']) && ($aParameters['template_id'] != 0))
{
$aTemplateFields = array();
$oTemplate = MetaModel::GetObject('Template', $aParameters['template_id'], false);
if (is_object($oTemplate))
{
$oFieldSearch = DBObjectSearch::FromOQL('SELECT TemplateField WHERE template_id = :template_id');
$oFieldSearch->AllowAllData();
$oFieldSet = new DBObjectSet($oFieldSearch, array('order' => true), array('template_id' => $oTemplate->GetKey()));
while($oField = $oFieldSet->Fetch())
{
$sAttCode = $oField->Get('code');
if (isset($aParameters[$sAttCode]))
{
$oField->Set('initial_value', $aParameters[$sAttCode]);
}
$aTemplateFields[$sAttCode] = $oField;
}
}
}
$oServiceCategory = MetaModel::GetObject('Service', $aParameters['service_id'], false, true /* allow all data*/);
$oServiceSubCategory = MetaModel::GetObject('ServiceSubcategory', $aParameters['servicesubcategory_id'], false, true /* allow all data*/);
if (is_object($oServiceCategory) && is_object($oServiceSubCategory))
{
$sClass = ComputeClass($oServiceSubCategory->GetKey());
$oRequest = MetaModel::NewObject($sClass);
$oRequest->Set('org_id', $oUserOrg->GetKey());
$oRequest->Set('caller_id', UserRights::GetContactId());
$oRequest->Set('service_id', $aParameters['service_id']);
$oRequest->Set('servicesubcategory_id', $aParameters['servicesubcategory_id']);
$oAttDef = MetaModel::GetAttributeDef($sClass, 'service_id');
$aDetails[] = array('label' => $oAttDef->GetLabel(), 'value' => $oServiceCategory->GetName());
$oAttDef = MetaModel::GetAttributeDef($sClass, 'servicesubcategory_id');
$aDetails[] = array('label' => $oAttDef->GetLabel(), 'value' => $oServiceSubCategory->GetName());
$aList = explode(',', GetConstant($sClass, 'FORM_ATTRIBUTES'));
$iFlags = 0;
foreach($aList as $sAttCode)
{
$value = '';
if (isset($aParameters[$sAttCode]))
{
$value = $aParameters[$sAttCode];
$oRequest->Set($sAttCode, $value);
}
}
$aFieldsMap = array();
foreach($aList as $sAttCode)
{
$value = '';
$oAttDef = MetaModel::GetAttributeDef($sClass, $sAttCode);
$iFlags = $oRequest->GetAttributeFlags($sAttCode);
if (isset($aParameters[$sAttCode]))
{
$value = $aParameters[$sAttCode];
}
$aArgs = array('this' => $oRequest);
$sInputId = 'attr_'.$sAttCode;
$aFieldsMap[$sAttCode] = $sInputId;
$sValue = "<span id=\"field_{$sInputId}\">".$oRequest->GetFormElementForField($oP, $sClass, $sAttCode, $oAttDef, $value, '', 'attr_'.$sAttCode, '', $iFlags, $aArgs).'</span>';
$aDetails[] = array('label' => $oAttDef->GetLabel(), 'value' => $sValue);
}
$aHidden = array();
if (!empty($aTemplateFields))
{
foreach ($aTemplateFields as $sAttCode => $oField)
{
$sValue = $oField->GetFormElement($oP, $sClass);
if ($oField->Get('input_type') == 'hidden')
{
$aHidden[] = $sValue;
}
else
{
$aDetails[] = array('label' => $oField->GetAsHTML('label'), 'value' => $sValue);
}
}
}
$oP->add_script(
<<<EOF
// Create the object once at the beginning of the page...
var oWizardHelper = new WizardHelper('$sClass', '');
EOF
);
$oP->add_linked_script("../js/json.js");
$oP->add_linked_script("../js/forms-json-utils.js");
$oP->add_linked_script("../js/wizardhelper.js");
$oP->add_linked_script("../js/wizard.utils.js");
$oP->add_linked_script("../js/linkswidget.js");
$oP->add_linked_script("../js/extkeywidget.js");
$oP->add_linked_script("../js/jquery.blockUI.js");
$oP->add("<div class=\"wizContainer\" id=\"form_request_description\">\n");
$oP->add("<h1 id=\"title_request_form\">".Dict::S('Portal:DescriptionOfTheRequest')."</h1>\n");
$oP->WizardFormStart('request_form', 4);
$oP->details($aDetails);
// Add hidden fields for known values, enabling dependant attributes to be computed correctly
//
foreach($oRequest->ListChanges() as $sAttCode => $value)
{
if (!in_array($sAttCode, $aList))
{
$oAttDef = MetaModel::GetAttributeDef($sClass, $sAttCode);
if ($oAttDef->IsScalar() && $oAttDef->IsWritable())
{
$sValue = htmlentities($oRequest->Get($sAttCode), ENT_QUOTES, 'UTF-8');
$oP->add("<input type=\"hidden\" id=\"attr_$sAttCode\" name=\"attr_$sAttCode\" value=\"$sValue\">");
$aFieldsMap[$sAttCode] = 'attr_'.$sAttCode;
}
}
}
if (isset($aParameters['template_id']) && ($aParameters['template_id'] != 0))
{
$oP->add("<input type=\"hidden\" name=\"attr_template_id\" value=\"{$aParameters['template_id']}\">");
}
$oP->add(implode("\n", $aHidden));
$oAttPlugin = new AttachmentPlugIn();
$oAttPlugin->OnDisplayRelations($oRequest, $oP, true /* edit */);
$oP->add("<input type=\"hidden\" name=\"operation\" value=\"create_request\">");
$oP->WizardFormButtons(BUTTON_BACK | BUTTON_FINISH | BUTTON_CANCEL); //Back button automatically discarded if on the first page
$oP->WizardFormEnd();
$oP->add("</div>\n");
$iFieldsCount = count($aFieldsMap);
$sJsonFieldsMap = json_encode($aFieldsMap);
$oP->add_ready_script(
<<<EOF
oWizardHelper.SetFieldsMap($sJsonFieldsMap);
oWizardHelper.SetFieldsCount($iFieldsCount);
// Starts the validation when the page is ready
CheckFields('request_form', false);
$('#request_form').submit( function() {
return OnSubmit('request_form');
});
EOF
);
}
else
{
// User not authorized to use this service ?
//ShowOngoingTickets($oP);
}
}
/**
* Validate the parameters and create the ticket object (based on the page's POSTed parameters)
* @param WebPage $oP The current web page for the output
* @param Organization $oUserOrg The organization of the current user
* @return void
*/
function DoCreateRequest($oP, $oUserOrg)
{
$aParameters = $oP->ReadAllParams(PORTAL_ALL_PARAMS.',template_id');
$sTransactionId = utils::ReadPostedParam('transaction_id', '');
if (!utils::IsTransactionValid($sTransactionId))
{
$oP->add("<h1>".Dict::S('UI:Error:ObjectAlreadyCreated')."</h1>\n");
//ShowOngoingTickets($oP);
return;
}
// Validate the parameters
// 1) ServiceCategory
$oSearch = DBObjectSearch::FromOQL(PORTAL_VALIDATE_SERVICECATEGORY_QUERY);
$oSearch->AllowAllData(); // In case the user has the rights on his org only
$oSet = new CMDBObjectSet($oSearch, array(), array('id' => $aParameters['service_id'], 'org_id' => $oUserOrg->GetKey()));
if ($oSet->Count() != 1)
{
// Invalid service for the current user !
throw new Exception("Invalid Service Category: id={$aParameters['service_id']} - count: ".$oSet->Count());
}
$oServiceCategory = $oSet->Fetch();
// 2) Service Subcategory
$oSearch = DBObjectSearch::FromOQL(PORTAL_VALIDATE_SERVICESUBCATEGORY_QUERY);
RestrictSubcategories($oSearch);
$oSearch->AllowAllData(); // In case the user has the rights on his org only
$oSet = new CMDBObjectSet($oSearch, array(), array('service_id' => $aParameters['service_id'], 'id' =>$aParameters['servicesubcategory_id'],'org_id' => $oUserOrg->GetKey() ));
if ($oSet->Count() != 1)
{
// Invalid subcategory
throw new Exception("Invalid ServiceSubcategory: id={$aParameters['servicesubcategory_id']} for service category ".$oServiceCategory->GetName()."({$aParameters['service_id']}) - count: ".$oSet->Count());
}
$oServiceSubCategory = $oSet->Fetch();
$sClass = ComputeClass($oServiceSubCategory->GetKey());
$oRequest = MetaModel::NewObject($sClass);
$aAttList = array_merge(explode(',', GetConstant($sClass, 'FORM_ATTRIBUTES')), array('service_id', 'servicesubcategory_id'));
$oRequest->UpdateObjectFromPostedForm('' /* form prefix */, $aAttList);
$oRequest->Set('org_id', $oUserOrg->GetKey());
$oRequest->Set('caller_id', UserRights::GetContactId());
if (isset($aParameters['moreinfo']))
{
// There is a template, insert it into the description
$sLogAttCode = GetConstant($sClass, 'PUBLIC_LOG');
$oRequest->Set($sLogAttCode, $aParameters['moreinfo']);
}
$sTypeAttCode = GetConstant($sClass, 'TYPE');
if (($sTypeAttCode != '') && (PORTAL_SET_TYPE_FROM != ''))
{
$oRequest->Set($sTypeAttCode, $oServiceSubCategory->Get(PORTAL_SET_TYPE_FROM));
}
if (MetaModel::IsValidAttCode($sClass, 'origin'))
{
$oRequest->Set('origin', 'portal');
}
$oAttPlugin = new AttachmentPlugIn();
$oAttPlugin->OnFormSubmit($oRequest);
list($bRes, $aIssues) = $oRequest->CheckToWrite();
if ($bRes)
{
if (isset($aParameters['template_id']))
{
$oTemplate = MetaModel::GetObject('Template', $aParameters['template_id']);
$sLogAttCode = GetConstant($sClass, 'PUBLIC_LOG');
$oRequest->Set($sLogAttCode, $oTemplate->GetPostedValuesAsText($oRequest)."\n");
$oRequest->DBInsertNoReload();
$oTemplate->RecordExtraDataFromPostedForm($oRequest);
}
else
{
$oRequest->DBInsertNoReload();
}
$oP->add("<h1>".Dict::Format('UI:Title:Object_Of_Class_Created', $oRequest->GetName(), MetaModel::GetName($sClass))."</h1>\n");
//DisplayObject($oP, $oRequest, $oUserOrg);
ShowOngoingTickets($oP);
}
else
{
RequestCreationForm($oP, $oUserOrg);
$sIssueDesc = Dict::Format('UI:ObjectCouldNotBeWritten', implode(', ', $aIssues));
$oP->add_ready_script("alert('".addslashes($sIssueDesc)."');");
}
}
/**
* Prompts the user for creating a new request
* @param WebPage $oP The current web page
* @return void
*/
function CreateRequest(WebPage $oP, Organization $oUserOrg)
{
switch($oP->GetWizardStep())
{
case 0:
default:
SelectServiceCategory($oP, $oUserOrg);
break;
case 1:
SelectServiceSubCategory($oP, $oUserOrg);
break;
case 2:
SelectRequestTemplate($oP, $oUserOrg);
break;
case 3:
RequestCreationForm($oP, $oUserOrg);
break;
case 4:
DoCreateRequest($oP, $oUserOrg);
break;
}
}
/**
* Helper to display lists (UserRequest, Incident, etc.)
* Adjust the presentation depending on the following cases:
* - no item at all
* - items of one class only
* - items of several classes
*/
function DisplayRequestLists(WebPage $oP, $aClassToSet)
{
$iNotEmpty = 0; // Count of types for which there are some items to display
foreach ($aClassToSet as $sClass => $oSet)
{
if ($oSet->Count() > 0)
{
$iNotEmpty++;
}
}
if ($iNotEmpty == 0)
{
$oP->p(Dict::S('Portal:NoOpenRequest'));
}
else
{
foreach ($aClassToSet as $sClass => $oSet)
{
if ($iNotEmpty > 1)
{
// Differentiate the sublists
$oP->add("<h2>".MetaModel::GetName($sClass)."</h2>\n");
}
if ($oSet->Count() > 0)
{
$sZList = GetConstant($sClass, 'LIST_ZLIST');
$aZList = explode(',', $sZList);
$oP->DisplaySet($oSet, $aZList, Dict::S('Portal:NoOpenRequest'));
}
}
}
}
/**
* Lists all the currently opened User Requests for the current user
* @param WebPage $oP The current web page
* @return void
*/
function ListOpenRequests(WebPage $oP)
{
$oUserOrg = GetUserOrg();
$aClassToSet = array();
foreach (GetTicketClasses() as $sClass)
{
$sOQL = "SELECT $sClass WHERE org_id = :org_id AND status NOT IN ('closed', 'resolved')";
$oSearch = DBObjectSearch::FromOQL($sOQL);
$iUser = UserRights::GetContactId();
if ($iUser > 0 && !IsPowerUser())
{
$oSearch->AddCondition('caller_id', $iUser);
}
$aClassToSet[$sClass] = new CMDBObjectSet($oSearch, array(), array('org_id' => $oUserOrg->GetKey()));
}
DisplayRequestLists($oP, $aClassToSet);
}
/**
* Lists all the currently resolved (not yet closed) User Requests for the current user
* @param WebPage $oP The current web page
* @return void
*/
function ListResolvedRequests(WebPage $oP)
{
$oUserOrg = GetUserOrg();
$aClassToSet = array();
foreach (GetTicketClasses() as $sClass)
{
$sOQL = "SELECT $sClass WHERE org_id = :org_id AND status = 'resolved'";
$oSearch = DBObjectSearch::FromOQL($sOQL);
$iUser = UserRights::GetContactId();
if ($iUser > 0 && !IsPowerUser())
{
$oSearch->AddCondition('caller_id', $iUser);
}
$aClassToSet[$sClass] = new CMDBObjectSet($oSearch, array(), array('org_id' => $oUserOrg->GetKey()));
}
DisplayRequestLists($oP, $aClassToSet);
}
/**
* Lists all the currently closed tickets
* @param WebPage $oP The current web page
* @return void
*/
function ListClosedTickets(WebPage $oP)
{
$aAttSpecs = explode(',', PORTAL_TICKETS_SEARCH_CRITERIA);
// Remove the caller_id form the search criteria if the user is not a Portal Power User
// since the user is only allowed to see her/his own tickets
foreach($aAttSpecs as $idx => $sAttCode)
{
if (($sAttCode == 'caller_id') && !IsPowerUser())
{
unset($aAttSpecs[$idx]);
}
}
$aClasses = GetTicketClasses();
$sMainClass = reset($aClasses);
$oP->DisplaySearchForm($sMainClass, $aAttSpecs, array('operation' => 'show_closed'), 'search_', false /* => not closed */);
$oUserOrg = GetUserOrg();
$oP->add("<h1>".Dict::S('Portal:ClosedRequests')."</h1>\n");
$aClassToSet = array();
foreach (GetTicketClasses() as $sClass)
{
$oSearch = $oP->PostedParamsToFilter($sClass, $aAttSpecs, 'search_');
if(is_null($oSearch))
{
$oSearch = new DBObjectSearch($sClass);
}
$oSearch->AddCondition('org_id', $oUserOrg->GetKey());
$oSearch->AddCondition('status', 'closed');
$iUser = UserRights::GetContactId();
if ($iUser > 0 && !IsPowerUser())
{
$oSearch->AddCondition('caller_id', $iUser);
}
$aClassToSet[$sClass] = new CMDBObjectSet($oSearch);
}
DisplayRequestLists($oP, $aClassToSet);
}
/**
* Display an object - to be customized
* @param WebPage $oP The current web page
* @param Object $oObj Any kind of object
* @param Object $oUserOrg The organization of the logged in user
* @return void
*/
function DisplayObject($oP, $oObj, $oUserOrg)
{
if (in_array(get_class($oObj), GetTicketClasses()))
{
ShowDetailsRequest($oP, $oObj);
}
else
{
throw new Exception("The class ".get_class($oObj)." is not handled through the portal");
}
}
/**
* Displays the details of a request
* @param WebPage $oP The current web page
* @param Object $oObj The target object
* @return void
*/
function ShowDetailsRequest(WebPage $oP, $oObj)
{
$sClass = get_class($oObj);
$sLogAttCode = GetConstant($sClass, 'PUBLIC_LOG');
$sUserCommentAttCode = GetConstant($sClass, 'USER_COMMENT');
$bIsReopenButton = false;
$bIsCloseButton = false;
$bIsEscalateButton = false;
$bEditAttachments = false;
$aEditAtt = array(); // List of attributes editable in the main form
if (!MetaModel::DBIsReadOnly())
{
switch($oObj->GetState())
{
case 'resolved':
$aEditAtt = array();
$aTransitions = $oObj->EnumTransitions();
$oSet = DBObjectSet::FromObject($oObj);
// Add the "Reopen" button if this is valid action
if (array_key_exists('ev_reopen', $aTransitions) && UserRights::IsStimulusAllowed($sClass, 'ev_reopen', $oSet))
{
$bIsReopenButton = true;
MakeStimulusForm($oP, $oObj, 'ev_reopen', array($sLogAttCode));
}
// Add the "Close" button if this is valid action
if (array_key_exists('ev_close', $aTransitions) && UserRights::IsStimulusAllowed($sClass, 'ev_close', $oSet))
{
$bIsCloseButton = true;
MakeStimulusForm($oP, $oObj, 'ev_close', array('user_satisfaction', $sUserCommentAttCode));
}
break;
case 'closed':
// By convention 'closed' is the final state of a ticket and nothing can be done in such a state
break;
default:
// In all other states, the only possible action is to update the ticket (both the case log and the attachments)
// This update is possible only if the case log field is not read-only or hidden in the current state
$iFlags = $oObj->GetAttributeFlags($sLogAttCode);
$bReadOnly = (($iFlags & (OPT_ATT_READONLY | OPT_ATT_HIDDEN)) != 0);
if ($bReadOnly)
{
$aEditAtt = array();
$bEditAttachments = false;
}
else
{
$aEditAtt = array(
$sLogAttCode => '????'
);
$bEditAttachments = true;
}
break;
}
}
// REFACTORISER LA MISE EN FORME
$oP->add("<h1 id=\"title_request_details\">".$oObj->GetIcon()."&nbsp;".Dict::Format('Portal:TitleRequestDetailsFor_Request', $oObj->GetName())."</h1>\n");
$aAttList = json_decode(GetConstant($sClass, 'DETAILS_ZLIST'), true);
switch($oObj->GetState())
{
case 'closed':
$aAttList['centered'][] = 'user_satisfaction';
$aAttList['centered'][] = $sUserCommentAttCode;
}
// Remove the edited attribute from the shown attributes
//
foreach($aEditAtt as $sAttCode => $foo)
{
foreach($aAttList as $col => $aColumn)
{
if (in_array($sAttCode, $aColumn))
{
if(($index = array_search($sAttCode, $aColumn)) !== false)
{
unset($aAttList[$col][$index]);
}
}
}
}
$oP->add("<div class=\"wizContainer\" id=\"form_commment_request\">\n");
$oP->WizardFormStart('request_form', null);
$oP->add('<div id="request_details">');
$oP->add('<table id="request_details_table">');
$oP->add('<tr>');
$oP->add('<td style="vertical-align:top;">');
$oP->DisplayObjectDetails($oObj, $aAttList['col:left']);
$oP->add('</td>');
$oP->add('<td style="vertical-align:top;">');
$oP->DisplayObjectDetails($oObj, $aAttList['col:right']);
$oP->add('</td>');
$oP->add('</tr>');
if (array_key_exists('centered', $aAttList))
{
$oP->add('<tr>');
$oP->add('<td style="vertical-align:top;" colspan="2">');
$oP->DisplayObjectDetails($oObj, $aAttList['centered']);
$oP->add('</td>');
$oP->add('</tr>');
}
// REFACTORISER
$oP->add('<tr>');
$oP->add('<td colspan="2" style="vertical-align:top;">');
$oAttPlugin = new AttachmentPlugIn();
if ($bEditAttachments)
{
$oAttPlugin->EnableDelete(false);
$oAttPlugin->OnDisplayRelations($oObj, $oP, true /* edit */);
}
else
{
$oAttPlugin->OnDisplayRelations($oObj, $oP, false /* read */);
}
$oP->add('</td>');
$oP->add('</tr>');
$oP->add('<tr>');
$oP->add('<td colspan="2" style="vertical-align:top;">');
//$oP->add("<form action=\"../portal/index.php\" id=\"request_form\" method=\"post\">\n");
//$oP->add('<table id=""><tr><td style="vertical-align:top;">');
//$oP->add("<h1 id=\"title_request_details\">".Dict::Format('Portal:CommentsFor_Request', $oObj->GetName())."</h1>\n");
$oP->add("<input type=\"hidden\" name=\"class\" value=\"$sClass\">");
$oP->add("<input type=\"hidden\" name=\"id\" value=\"".$oObj->GetKey()."\">");
$oP->add("<input type=\"hidden\" name=\"operation\" value=\"update_request\">");
$oP->add("<input type=\"hidden\" id=\"stimulus_to_apply\" name=\"apply_stimulus\" value=\"\">\n");
$oP->add_script(
<<<EOF
function SetStimulusToApply(sStimulusCode)
{
$('#stimulus_to_apply').val(sStimulusCode);
}
EOF
);
$aEditFields = array(); // Intermediate array to avoid code duplication while splitting btw ticket_log and the rest
foreach($aEditAtt as $sAttCode => $foo)
{
$sValue = $oObj->Get($sAttCode);
$sDisplayValue = $oObj->GetEditValue($sAttCode);
$aArgs = array('this' => $oObj, 'formPrefix' => '');
$oAttDef = MetaModel::GetAttributeDef($sClass, $sAttCode);
$sInputId = 'input_'.$sAttCode;
$sHTMLValue = "<span id=\"field_{$sInputId}\">".cmdbAbstractObject::GetFormElementForField($oP, $sClass, $sAttCode, $oAttDef, $sValue, $sDisplayValue, $sInputId, '', 0 /*$iFlags*/, $aArgs).'</span>';
$aEditFields[$sAttCode] = array(
'label' => MetaModel::GetLabel($sClass, $sAttCode),
'value' => $sHTMLValue
);
}
foreach($aEditFields as $sAttCode => $aFieldSpec)
{
if ($sAttCode == $sLogAttCode)
{
// Skip, the public log will be displayed below the buttons
continue;
}
$oP->add("<div class=\"edit_item\">");
$oP->add('<h1>'.$aFieldSpec['label'].'</h1>');
$oP->add($aFieldSpec['value']);
$oP->add('</div>');
}
if($bIsReopenButton)
{
$sStimulusCode = 'ev_reopen';
$sTitle = addslashes(Dict::S('Portal:Button:ReopenTicket'));
$sOk = addslashes(Dict::S('UI:Button:Ok'));
$oP->p('<input type="button" onClick="RunStimulusDialog(\''.$sStimulusCode.'\', \''.$sTitle.'\', \''.$sOk.'\');" value="'.$sTitle.'...">');
}
if($bIsCloseButton)
{
$sStimulusCode = 'ev_close';
$sTitle = addslashes(Dict::S('Portal:Button:CloseTicket'));
$sOk = addslashes(Dict::S('UI:Button:Ok'));
$oP->p('<input type="button" onClick="RunStimulusDialog(\''.$sStimulusCode.'\', \''.$sTitle.'\', \''.$sOk.'\');" value="'.$sTitle.'...">');
}
elseif (count($aEditAtt) > 0)
{
$oP->p('<input type="submit" value="'.Dict::S('Portal:Button:UpdateRequest').'">');
}
if ($bIsEscalateButton)
{
$sStimulusCode = 'ev_timeout';
$oP->p('<input type="submit" onClick="SetStimulusToApply(\''.$sStimulusCode.'\');" value="'.Dict::S('Portal:ButtonEscalate').'">');
}
$oP->add('</td>');
$oP->add('</tr>');
$oP->add('<tr>');
$oP->add('<td colspan="2" style="vertical-align:top;">');
if (isset($aEditFields[$sLogAttCode]))
{
$oP->add("<div class=\"edit_item\">");
$oP->add('<h1>'.$aEditFields[$sLogAttCode]['label'].'</h1>');
$oP->add($aEditFields[$sLogAttCode]['value']);
$oP->add('</div>');
}
else
{
$oP->add('<h1>'.MetaModel::GetLabel($sClass, $sLogAttCode).'</h1>');
$oP->add($oObj->GetAsHTML($sLogAttCode));
}
$oP->add('</td>');
$oP->add('</tr>');
$oP->add('</table>');
$oP->add('</div>');
$oP->WizardFormEnd();
$oP->add('</div>');
}
/**
* Create form to apply a stimulus
* @param WebPage $oP The current web page
* @param Object $oObj The target object
* @param String $sStimulusCode Stimulus that will be applied
* @param Array $aEditAtt List of attributes to edit
* @return void
*/
function MakeStimulusForm(WebPage $oP, $oObj, $sStimulusCode, $aEditAtt)
{
static $bHasStimulusForm = false;
$sDialogId = $sStimulusCode."_dialog";
$sFormId = $sStimulusCode."_form";
$sCancelButtonLabel = Dict::S('UI:Button:Cancel');
$oP->add('<div id="'.$sDialogId.'" style="display: none;">');
$sClass = get_class($oObj);
$oP->add('<form id="'.$sFormId.'" method="post">');
$sTransactionId = utils::GetNewTransactionId();
$oP->add("<input type=\"hidden\" id=\"transaction_id\" name=\"transaction_id\" value=\"$sTransactionId\">\n");
$oP->add("<input type=\"hidden\" name=\"class\" value=\"$sClass\">");
$oP->add("<input type=\"hidden\" name=\"id\" value=\"".$oObj->GetKey()."\">");
$oP->add("<input type=\"hidden\" name=\"operation\" value=\"update_request\">");
$oP->add("<input type=\"hidden\" id=\"stimulus_to_apply\" name=\"apply_stimulus\" value=\"$sStimulusCode\">\n");
foreach($aEditAtt as $sAttCode)
{
$sValue = $oObj->Get($sAttCode);
$sDisplayValue = $oObj->GetEditValue($sAttCode);
$aArgs = array('this' => $oObj, 'formPrefix' => '');
$oAttDef = MetaModel::GetAttributeDef($sClass, $sAttCode);
$sInputId = 'input_'.$sAttCode;
$sHTMLValue = "<span id=\"field_{$sStimulusCode}_{$sInputId}\">".cmdbAbstractObject::GetFormElementForField($oP, $sClass, $sAttCode, $oAttDef, $sValue, $sDisplayValue, $sInputId, '', 0 /*$iFlags*/, $aArgs).'</span>';
$oP->add('<h1>'.MetaModel::GetLabel($sClass, $sAttCode).'</h1>');
$oP->add($sHTMLValue);
}
$oP->add('</form>');
$oP->add('</div>');
if (!$bHasStimulusForm)
{
$bHasStimulusForm = true;
$oP->add_script(
<<<EOF
function RunStimulusDialog(sStimulusCode, sTitle, sOkButtonLabel)
{
var sWidth = 'auto';
if (sStimulusCode == 'ev_reopen')
{
// Avoid having a dialog spanning the complete width of the window
// just because it contains a CaseLog entry
sWidth = '80%';
}
$('#'+sStimulusCode+'_dialog').dialog({
height: 'auto',
width: sWidth,
modal: true,
title: sTitle,
buttons: [
{ text: sOkButtonLabel, click: function() {
$(this).find('#'+sStimulusCode+'_form').submit();
} },
{ text: "$sCancelButtonLabel", click: function() {
$(this).dialog( "close" );
} }
]
});
// Start the validation
CheckFields(sStimulusCode+'_form', false);
$('#'+sStimulusCode+'_form').submit( function() {
return OnSubmit(sStimulusCode+'_form');
});
}
EOF
);
}
}
/**
* Get The organization of the current user (i.e. the organization of its contact)
* @param WebPage $oP The current page, for errors output
* @return Organization The user's org or null in case of problem...
*/
function GetUserOrg()
{
$oOrg = null;
$iContactId = UserRights::GetContactId();
$oContact = MetaModel::GetObject('Contact', $iContactId, false); // false => Can fail
if (is_object($oContact))
{
$oOrg = MetaModel::GetObject('Organization', $oContact->Get('org_id'), false); // false => can fail
}
else
{
throw new Exception(Dict::S('Portal:ErrorNoContactForThisUser'));
}
return $oOrg;
}
/**
* Determine if the current user can be considered as being a portal power user
*/
function IsPowerUSer()
{
$iUserID = UserRights::GetUserId();
$sOQLprofile = "SELECT URP_Profiles AS p JOIN URP_UserProfile AS up ON up.profileid=p.id WHERE up.userid = :user AND p.name = :profile";
$oProfileSet = new DBObjectSet(
DBObjectSearch::FromOQL($sOQLprofile),
array(),
array(
'user' => $iUserID,
'profile' => PORTAL_POWER_USER_PROFILE,
)
);
$bRes = ($oProfileSet->count() > 0);
return $bRes;
}
///////////////////////////////////////////////////////////////////////////////
//
// Main program
//
///////////////////////////////////////////////////////////////////////////////
try
{
require_once(APPROOT.'/application/startup.inc.php');
require_once(APPROOT.'/application/portalwebpage.class.inc.php');
$oAppContext = new ApplicationContext();
$sOperation = utils::ReadParam('operation', '');
require_once(APPROOT.'/application/loginwebpage.class.inc.php');
LoginWebPage::DoLogin(false /* bMustBeAdmin */, true /* IsAllowedToPortalUsers */); // Check user rights and prompt if needed
ApplicationContext::SetUrlMakerClass('MyPortalURLMaker');
$aClasses = explode(',', MetaModel::GetConfig()->Get('portal_tickets'));
$sMainClass = trim(reset($aClasses));
if (!class_exists($sMainClass))
{
$oP = new WebPage(Dict::S('Portal:Title'));
$oP->p(dict::Format('Portal:NoRequestMgmt', UserRights::GetUserFriendlyName()));
}
else
{
$oUserOrg = GetUserOrg();
$sCode = $oUserOrg->Get('code');
$sAlternateStylesheet = '';
if (@file_exists("./$sCode/portal.css"))
{
$sAlternateStylesheet = "$sCode";
}
$oP = new PortalWebPage(Dict::S('Portal:Title'), $sAlternateStylesheet);
$oP->EnableDisconnectButton(utils::CanLogOff());
$oP->SetWelcomeMessage(Dict::Format('Portal:WelcomeUserOrg', UserRights::GetUserFriendlyName(), $oUserOrg->GetName()));
if (is_object($oUserOrg))
{
switch($sOperation)
{
case 'show_closed':
$oP->set_title(Dict::S('Portal:ShowClosed'));
DisplayMainMenu($oP);
ShowClosedTickets($oP);
break;
case 'create_request':
$oP->set_title(Dict::S('Portal:CreateNewRequest'));
DisplayMainMenu($oP);
if (!MetaModel::DBIsReadOnly())
{
CreateRequest($oP, $oUserOrg);
}
break;
case 'details':
$oP->set_title(Dict::S('Portal:TitleDetailsFor_Request'));
DisplayMainMenu($oP);
$oObj = $oP->FindObjectFromArgs(GetTicketClasses());
ValidateObject($oObj);
DisplayObject($oP, $oObj, $oUserOrg);
break;
case 'update_request':
$oP->set_title(Dict::S('Portal:TitleDetailsFor_Request'));
DisplayMainMenu($oP);
if (!MetaModel::DBIsReadOnly())
{
$oObj = $oP->FindObjectFromArgs(GetTicketClasses());
ValidateObject($oObj);
$aAttList = array(
GetConstant(get_class($oObj), 'PUBLIC_LOG'),
'user_satisfaction',
GetConstant(get_class($oObj), 'USER_COMMENT')
);
try
{
$oP->DoUpdateObjectFromPostedForm($oObj, $aAttList);
$oObj->Reload(); // Make sure the object is in good shape to be displayed
}
catch(TransactionException $e)
{
$oP->add("<h1>".Dict::S('UI:Error:ObjectAlreadyUpdated')."</h1>\n");
}
DisplayObject($oP, $oObj, $oUserOrg);
}
break;
case 'show_ongoing':
default:
$oP->set_title(Dict::S('Portal:ShowOngoing'));
DisplayMainMenu($oP);
ShowOngoingTickets($oP);
}
}
}
$oP->output();
}
catch(CoreException $e)
{
require_once(APPROOT.'/setup/setuppage.class.inc.php');
$oP = new SetupPage(Dict::S('UI:PageTitle:FatalError'));
$oP->add("<h1>".Dict::S('UI:FatalErrorMessage')."</h1>\n");
$oP->error(Dict::Format('UI:Error_Details', $e->getHtmlDesc()));
//$oP->p($e->getTraceAsString());
$oP->output();
if (MetaModel::IsLogEnabledIssue())
{
if (MetaModel::IsValidClass('EventIssue'))
{
try
{
$oLog = new EventIssue();
$oLog->Set('message', $e->getMessage());
$oLog->Set('userinfo', '');
$oLog->Set('issue', $e->GetIssue());
$oLog->Set('impact', 'Page could not be displayed');
$oLog->Set('callstack', $e->getTrace());
$oLog->Set('data', $e->getContextData());
$oLog->DBInsertNoReload();
}
catch(Exception $e)
{
IssueLog::Error("Failed to log issue into the DB");
}
}
IssueLog::Error($e->getMessage());
}
// For debugging only
//throw $e;
}
catch(Exception $e)
{
require_once(APPROOT.'/setup/setuppage.class.inc.php');
$oP = new SetupPage(Dict::S('UI:PageTitle:FatalError'));
$oP->add("<h1>".Dict::S('UI:FatalErrorMessage')."</h1>\n");
$oP->error(Dict::Format('UI:Error_Details', $e->getMessage()));
//$oP->p($e->getTraceAsString());
$oP->output();
if (MetaModel::IsLogEnabledIssue())
{
if (MetaModel::IsValidClass('EventIssue'))
{
try
{
$oLog = new EventIssue();
$oLog->Set('message', $e->getMessage());
$oLog->Set('userinfo', '');
$oLog->Set('issue', 'PHP Exception');
$oLog->Set('impact', 'Page could not be displayed');
$oLog->Set('callstack', $e->getTrace());
$oLog->Set('data', array());
$oLog->DBInsertNoReload();
}
catch(Exception $e)
{
IssueLog::Error("Failed to log issue into the DB");
}
}
IssueLog::Error($e->getMessage());
}
}
?>
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