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368 lines
27 KiB
PHP
368 lines
27 KiB
PHP
<?php
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/**
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* incident<business<php
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* Define business model for incident mgmt module
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*
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* @package iTopBizModelSamples
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* @author Erwan Taloc <erwan.taloc@gmail.com>
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* @license http://www.opensource.org/licenses/lgpl-license.php LGPL
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* @link www.itop.com
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* @since 1.0
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* @version 1.1.1.1 $
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*/
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////////////////////////////////////////////////////////////////////////////////////
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/**
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* An Incident Ticket
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*/
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////////////////////////////////////////////////////////////////////////////////////
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class bizIncidentTicket extends cmdbAbstractObject
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{
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public static function Init()
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{
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$aParams = array
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(
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"category" => "bizmodel,searchable",
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"name" => "Incident",
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"description" => "Incident ticket",
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"key_type" => "autoincrement",
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"key_label" => "id",
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"name_attcode" => "name",
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"state_attcode" => "ticket_status",
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"reconc_keys" => array("title"),
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"db_table" => "incident",
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"db_key_field" => "id",
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"db_finalclass_field" => "",
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"display_template" => "../business/templates/ticket.html",
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);
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MetaModel::Init_Params($aParams);
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//MetaModel::Init_InheritAttributes();
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MetaModel::Init_AddAttribute(new AttributeString("name", array("label"=>"TicketID", "description"=>"Refence number ofr this incident", "allowed_values"=>null, "sql"=>"name", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeString("title", array("label"=>"Title", "description"=>"Overview of the Incident", "allowed_values"=>null, "sql"=>"title", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeEnum("type", array("label"=>"Type", "description"=>"Type of the Incident", "allowed_values"=>new ValueSetEnum("Network,Server,Desktop,Application"), "sql"=>"type", "default_value"=>"Server", "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeExternalKey("customer_id", array("targetclass"=>"bizOrganization", "label"=>"Customer", "description"=>"who is impacted by the ticket", "allowed_values"=>null, "sql"=>"customer", "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeExternalField("customer_name", array("label"=>"Customer", "description"=>"Name of the customer impacted by this ticket", "allowed_values"=>null, "extkey_attcode"=> 'customer_id', "target_attcode"=>"name")));
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MetaModel::Init_AddAttribute(new AttributeEnum("ticket_status", array("label"=>"Status", "description"=>"Status of the ticket", "allowed_values"=>new ValueSetEnum("New, Assigned, WorkInProgress, Closed"), "sql"=>"ticket_status", "default_value"=>"New", "is_null_allowed"=>false, "depends_on"=>array())));
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// SetPossibleValues("status",array("Open","Monitored","Closed"));
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MetaModel::Init_AddAttribute(new AttributeText("initial_situation", array("label"=>"Initial Situation", "description"=>"Initial situation of the Incident", "allowed_values"=>null, "sql"=>"initial_situation", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeText("current_situation", array("label"=>"Current Situation", "description"=>"Current situation of the Incident", "allowed_values"=>null, "sql"=>"current_situation", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeDate("start_date", array("label"=>"Starting date", "description"=>"Incident starting date", "allowed_values"=>null, "sql"=>"start_date", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
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// définir une date de défaut à maintenant, alias creation ou modification du ticket
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MetaModel::Init_AddAttribute(new AttributeDate("last_update", array("label"=>"Last update", "description"=>"last time the Ticket was modified", "allowed_values"=>null, "sql"=>"last_update", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeDate("next_update", array("label"=>"Next update", "description"=>"next time the Ticket is expected to be modified", "allowed_values"=>null, "sql"=>"next_update", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeDate("end_date", array("label"=>"Closed Date", "description"=>"Date when the Ticket was closed", "allowed_values"=>null, "sql"=>"closed_date", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Caller", "description"=>"person that trigger incident", "allowed_values"=>null, "sql"=>"caller_id", "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeExternalField("caller_mail", array("label"=>"Caller", "description"=>"Person that trigger this incident", "allowed_values"=>null, "extkey_attcode"=> 'caller_id', "target_attcode"=>"email")));
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MetaModel::Init_AddAttribute(new AttributeString("impact", array("label"=>"Impact", "description"=>"Impact of the Incident", "allowed_values"=>null, "sql"=>"impact", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeExternalKey("workgroup_id", array("targetclass"=>"bizWorkgroup", "jointype"=> "", "label"=>"Workgroup", "description"=>"which workgroup is owning ticket", "allowed_values"=>null, "sql"=>"workgroup_id", "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("label"=>"Managed by Workgroup", "description"=>"name of workgroup managing the Ticket", "allowed_values"=>null, "extkey_attcode"=> 'workgroup_id', "target_attcode"=>"name")));
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MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Agent", "description"=>"who is managing the ticket", "allowed_values"=>null, "sql"=>"agent_id", "is_null_allowed"=>true, "depends_on"=>array("workgroup_id"))));
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MetaModel::Init_AddAttribute(new AttributeExternalField("agent_mail", array("label"=>"Managed by Agent", "description"=>"mail of agent managing the Ticket", "allowed_values"=>null, "extkey_attcode"=> 'agent_id', "target_attcode"=>"email")));
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// Comment afficher le first + last name de l'agent ? Est-ce utile d'ajouter ce champ?
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MetaModel::Init_AddAttribute(new AttributeText("action_log", array("label"=>"Action Logs", "description"=>"List all action performed during the incident", "allowed_values"=>null, "sql"=>"action_log", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeEnum("severity", array("label"=>"Severity", "description"=>"Field defining the criticity if the incident", "allowed_values"=>new ValueSetEnum("critical,medium,low"), "sql"=>"criticity", "default_value"=>"low", "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeInteger("assignment_count", array("label"=>"Assignment Count", "description"=>"Number of times this ticket was assigned or reassigned", "allowed_values"=>null, "sql"=>"assignment_count", "default_value"=>0, "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeText("resolution", array("label"=>"Resolution", "description"=>"Description of the resolution", "allowed_values"=>null, "sql"=>"resolution", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("impacted_infra_manual", array("label"=>"Impacted Infrastructure", "description"=>"CIs that are not meeting the SLA", "linked_class"=>"lnkInfraTicket", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"infra_id", "allowed_values"=>null, "count_min"=>1, "count_max"=>0, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("related_tickets", array("label"=>"Related Tickets", "description"=>"Other incident tickets related to this one", "linked_class"=>"lnkRelatedTicket", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"rel_ticket_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array(/*'impacted_infra_computed',*/ 'impacted_infra_manual'))));
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//MetaModel::Init_InheritFilters();
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MetaModel::Init_AddFilterFromAttribute("name");
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MetaModel::Init_AddFilterFromAttribute("title");
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MetaModel::Init_AddFilterFromAttribute("type");
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MetaModel::Init_AddFilterFromAttribute("customer_id");
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MetaModel::Init_AddFilterFromAttribute("caller_id");
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MetaModel::Init_AddFilterFromAttribute("ticket_status");
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MetaModel::Init_AddFilterFromAttribute("start_date");
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MetaModel::Init_AddFilterFromAttribute("last_update");
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MetaModel::Init_AddFilterFromAttribute("end_date");
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MetaModel::Init_AddFilterFromAttribute("workgroup_id");
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MetaModel::Init_AddFilterFromAttribute("agent_id");
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MetaModel::Init_AddFilterFromAttribute("severity");
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MetaModel::Init_AddFilterFromAttribute("assignment_count");
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// doit-on aussi ajouter un filtre sur les extfields lié à une extkey ? ici le name de l'agent?
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// Display lists
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MetaModel::Init_SetZListItems('details', array('name','title', 'customer_id', 'type','ticket_status', 'severity','start_date', 'initial_situation', 'current_situation','caller_id', 'impact', 'last_update', 'next_update','end_date', 'assignment_count', 'workgroup_id','agent_id','action_log','resolution')); // Attributes to be displayed for a list
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MetaModel::Init_SetZListItems('list', array('name', 'title', 'customer_id', 'type','ticket_status','severity','start_date', 'initial_situation')); // Attributes to be displayed for a list
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// Search criteria
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MetaModel::Init_SetZListItems('standard_search', array('name', 'title', 'customer_id', 'caller_id','type', 'ticket_status', 'severity','start_date', 'last_update','end_date','agent_id')); // Criteria of the std search form
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MetaModel::Init_SetZListItems('advanced_search', array('name', 'title', 'customer_id','caller_id','type','ticket_status', 'severity','start_date', 'last_update', 'end_date','agent_id')); // Criteria of the advanced search form
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// State machine
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MetaModel::Init_DefineState("New", array("label"=>"New (Unassigned)", "description"=>"Newly created ticket", "attribute_inherit"=>null,
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"attribute_list"=>array('name' => OPT_ATT_READONLY, 'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_HIDDEN, 'next_update' => OPT_ATT_HIDDEN, 'last_update' => OPT_ATT_HIDDEN,
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"title"=>OPT_ATT_MANDATORY, "customer_id"=>OPT_ATT_MANDATORY, "caller_id"=>OPT_ATT_MANDATORY, "initial_situation"=>OPT_ATT_MANDATORY, "start_date"=>OPT_ATT_MANDATORY, "workgroup_id"=>OPT_ATT_MANDATORY,
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"severity"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_HIDDEN,"impacted_infra_manual"=>OPT_ATT_MANDATORY, "related_tickets"=>OPT_ATT_MUSTPROMPT)));
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MetaModel::Init_DefineState("Assigned", array("label"=>"Assigned", "description"=>"Ticket is assigned to somebody", "attribute_inherit"=>null,
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"attribute_list"=>array('name' => OPT_ATT_READONLY, "title"=>OPT_ATT_READONLY, "customer_id"=>OPT_ATT_READONLY, "caller_id"=>OPT_ATT_READONLY, "initial_situation"=>OPT_ATT_READONLY, "start_date"=>OPT_ATT_READONLY,'assignment_count' => OPT_ATT_READONLY,'end_date' => OPT_ATT_HIDDEN, "workgroup_id"=>OPT_ATT_MUSTCHANGE, "agent_id"=>OPT_ATT_MUSTCHANGE)));
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MetaModel::Init_DefineState("WorkInProgress", array("label"=>"Work In Progress", "description"=>"Work is in progress", "attribute_inherit"=>null, "attribute_list"=>array("title"=>OPT_ATT_READONLY, "customer_id"=>OPT_ATT_READONLY, "caller_id"=>OPT_ATT_READONLY, "initial_situation"=>OPT_ATT_READONLY,'end_date' => OPT_ATT_HIDDEN, "start_date"=>OPT_ATT_READONLY,"workgroup_id"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_MANDATORY)));
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MetaModel::Init_DefineState("Closed", array("label"=>"Closed", "description"=>"Ticket is closed", "attribute_inherit"=>null, "attribute_list"=>array("workgroup_id"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_MANDATORY, "resolution"=>OPT_ATT_MANDATORY, "end_date"=>OPT_ATT_MANDATORY)));
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MetaModel::Init_DefineStimulus("ev_assign", new StimulusUserAction(array("label"=>"Assign this ticket", "description"=>"Assign this ticket to a group and an agent")));
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MetaModel::Init_DefineStimulus("ev_reassign", new StimulusUserAction(array("label"=>"Reassign this ticket", "description"=>"Reassign this ticket to a different group and agent")));
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MetaModel::Init_DefineStimulus("ev_start_working", new StimulusUserAction(array("label"=>"Work on this ticket", "description"=>"Start working on this ticket")));
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MetaModel::Init_DefineStimulus("ev_close", new StimulusUserAction(array("label"=>"Close this ticket", "description"=>"Close/resolve this ticket")));
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MetaModel::Init_DefineTransition("New", "ev_assign", array("target_state"=>"Assigned", "actions"=>array('IncrementAssignmentCount'), "user_restriction"=>null));
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MetaModel::Init_DefineTransition("Assigned", "ev_reassign", array("target_state"=>"Assigned", "actions"=>array('IncrementAssignmentCount'), "user_restriction"=>null));
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MetaModel::Init_DefineTransition("Assigned", "ev_start_working", array("target_state"=>"WorkInProgress", "actions"=>array(), "user_restriction"=>null));
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MetaModel::Init_DefineTransition("WorkInProgress", "ev_reassign", array("target_state"=>"Assigned", "actions"=>array('IncrementAssignmentCount'), "user_restriction"=>null));
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MetaModel::Init_DefineTransition("WorkInProgress", "ev_close", array("target_state"=>"Closed", "actions"=>array('SetClosureDate'), "user_restriction"=>null));
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}
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public function Generate(cmdbDataGenerator $oGenerator)
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{
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$this->Set('customer_id', $oGenerator->GetOrganizationId());
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$this->Set('title', $oGenerator->GenerateString("enum(Site,Server,Line)| |enum(is down,is flip-flopping,is not responding)"));
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$this->Set('agent_id', $oGenerator->GenerateKey("bizPerson", array('org_id' =>$oGenerator->GetOrganizationId() )));
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$this->Set('ticket_status', $oGenerator->GenerateString("enum(Open,Closed,Closed,Monitored)"));
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$this->Set('start_date', $oGenerator->GenerateString("2007-|number(07-12)|-|number(01-30)| |number(07-12)|:|number(00-59)|:|number(00-59)"));
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$this->Set('last_update', $oGenerator->GenerateString("2007-|number(07-12)|-|number(01-30)| |number(07-12)|:|number(00-59)|:|number(00-59)"));
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$this->Set('end_date', $oGenerator->GenerateString("2007-|number(07-12)|-|number(01-30)| |number(07-12)|:|number(00-59)|:|number(00-59)"));
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}
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public static function GetUIPage()
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{
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return './UI.php';
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}
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// State machine actions
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public function IncrementAssignmentCount($sStimulusCode)
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{
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$this->Set('assignment_count', $this->Get('assignment_count') + 1);
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return true;
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}
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public function SetClosureDate($sStimulusCode)
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{
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$this->Set('end_date', time());
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return true;
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}
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public function ComputeFields()
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{
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if ($this->GetKey() > 0)
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{
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$sName = sprintf('I-%06d', $this->GetKey());
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}
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else
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{
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$sName = "Id not set";
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}
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$this->Set('name', $sName);
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}
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}
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////////////////////////////////////////////////////////////////////////////////////
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/**
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* n-n link between any Infra and a Incident
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*/
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////////////////////////////////////////////////////////////////////////////////////
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class lnkRelatedTicket extends cmdbAbstractObject
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{
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public static function Init()
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{
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$aParams = array
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(
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"category" => "bizmodel,searchable",
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"name" => "Related Ticket",
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"description" => "Ticket related to a ticket",
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"key_type" => "autoincrement",
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"key_label" => "link_id",
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"name_attcode" => "impact", // ????
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"state_attcode" => "",
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"reconc_keys" => array("impact"), // ????
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"db_table" => "related_ticket",
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"db_key_field" => "link_id",
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"db_finalclass_field" => "",
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);
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MetaModel::Init_Params($aParams);
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MetaModel::Init_AddAttribute(new AttributeExternalKey("rel_ticket_id", array("targetclass"=>"bizIncidentTicket", "jointype"=> '', "label"=>"Related Ticket id", "description"=>"The related ticket", "allowed_values"=>null, "sql"=>"rel_ticket_id", "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeExternalField("rel_ticket_name", array("label"=>"Related ticket", "description"=>"Name of the related ticket", "allowed_values"=>null, "extkey_attcode"=> 'rel_ticket_id', "target_attcode"=>"title")));
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MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"bizIncidentTicket", "jointype"=> '', "label"=>"Ticket #", "description"=>"Ticket number", "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_name", array("label"=>"Ticket name", "description"=>"Name of the ticket", "allowed_values"=>null, "extkey_attcode"=> 'ticket_id', "target_attcode"=>"title")));
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MetaModel::Init_AddAttribute(new AttributeString("impact", array("label"=>"Impact", "description"=>"Impact on the related ticket", "allowed_values"=>null, "sql"=>"impact", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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MetaModel::Init_AddFilterFromAttribute("rel_ticket_id");
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MetaModel::Init_AddFilterFromAttribute("ticket_id");
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// Display lists
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MetaModel::Init_SetZListItems('details', array('rel_ticket_id', 'ticket_id', 'impact')); // Attributes to be displayed for a list
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MetaModel::Init_SetZListItems('list', array('rel_ticket_id', 'ticket_id', 'impact')); // Attributes to be displayed for a list
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// Search criteria
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MetaModel::Init_SetZListItems('standard_search', array('rel_ticket_id', 'ticket_id')); // Criteria of the std search form
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MetaModel::Init_SetZListItems('advanced_search', array('rel_ticket_id', 'ticket_id')); // Criteria of the advanced search form
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}
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public function Generate(cmdbDataGenerator $oGenerator)
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{
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$this->Set('infra_id', $oGenerator->GenerateKey("logInfra", array('org_id' =>$oGenerator->GetOrganizationId() )));
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$this->Set('ticket_id', $oGenerator->GenerateKey("bizIncidentTicket", array('org_id' =>$oGenerator->GetOrganizationId() )));
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$this->Set('impact', $oGenerator->GenerateString("enum(none,mandatory,partial)"));
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}
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}
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////////////////////////////////////////////////////////////////////////////////////
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/**
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* n-n link between any Infra and a Incident
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*/
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////////////////////////////////////////////////////////////////////////////////////
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class lnkInfraTicket extends cmdbAbstractObject
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{
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public static function Init()
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{
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$aParams = array
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(
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"category" => "bizmodel,searchable",
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"name" => "Infra Ticket",
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"description" => "Infra impacted by a ticket",
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"key_type" => "autoincrement",
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"key_label" => "link_id",
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"name_attcode" => "impact", // ????
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"state_attcode" => "",
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"reconc_keys" => array("impact"), // ????
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"db_table" => "infra_ticket",
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"db_key_field" => "link_id",
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"db_finalclass_field" => "",
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"display_template" => "../business/templates/default.html",
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);
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MetaModel::Init_Params($aParams);
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MetaModel::Init_AddAttribute(new AttributeExternalKey("infra_id", array("targetclass"=>"logInfra", "jointype"=> '', "label"=>"Infrastructure", "description"=>"The infrastructure impacted", "allowed_values"=>null, "sql"=>"infra_id", "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeExternalField("infra_name", array("label"=>"Infrastructure name", "description"=>"Name of the impacted infrastructure", "allowed_values"=>null, "extkey_attcode"=> 'infra_id', "target_attcode"=>"name")));
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MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"bizIncidentTicket", "jointype"=> '', "label"=>"Ticket #", "description"=>"Ticket number", "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "depends_on"=>array())));
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MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_name", array("label"=>"Ticket name", "description"=>"Name of the ticket", "allowed_values"=>null, "extkey_attcode"=> 'ticket_id', "target_attcode"=>"title")));
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MetaModel::Init_AddAttribute(new AttributeString("impact", array("label"=>"Impact", "description"=>"Level of impact of the infra by the related ticket", "allowed_values"=>null, "sql"=>"impact", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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MetaModel::Init_AddFilterFromAttribute("infra_id");
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MetaModel::Init_AddFilterFromAttribute("ticket_id");
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// Display lists
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MetaModel::Init_SetZListItems('details', array('infra_id', 'ticket_id', 'impact')); // Attributes to be displayed for a list
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MetaModel::Init_SetZListItems('list', array('infra_id', 'ticket_id', 'impact')); // Attributes to be displayed for a list
|
|
// Search criteria
|
|
MetaModel::Init_SetZListItems('standard_search', array('infra_id', 'ticket_id')); // Criteria of the std search form
|
|
MetaModel::Init_SetZListItems('advanced_search', array('infra_id', 'ticket_id')); // Criteria of the advanced search form
|
|
}
|
|
|
|
public function Generate(cmdbDataGenerator $oGenerator)
|
|
{
|
|
$this->Set('infra_id', $oGenerator->GenerateKey("logInfra", array('org_id' =>$oGenerator->GetOrganizationId() )));
|
|
$this->Set('ticket_id', $oGenerator->GenerateKey("bizIncidentTicket", array('org_id' =>$oGenerator->GetOrganizationId() )));
|
|
$this->Set('impact', $oGenerator->GenerateString("enum(none,mandatory,partial)"));
|
|
}
|
|
|
|
}
|
|
|
|
////////////////////////////////////////////////////////////////////////////////////
|
|
/**
|
|
* n-n link between any Contqct and a Incident
|
|
*/
|
|
////////////////////////////////////////////////////////////////////////////////////
|
|
class lnkContactTicket extends cmdbAbstractObject
|
|
{
|
|
public static function Init()
|
|
{
|
|
$aParams = array
|
|
(
|
|
"category" => "bizmodel,searchable",
|
|
"name" => "Contact Ticket",
|
|
"description" => "Contacts to be notify for a ticket",
|
|
"key_type" => "autoincrement",
|
|
"key_label" => "link_id",
|
|
"name_attcode" => "role", // ????
|
|
"state_attcode" => "",
|
|
"reconc_keys" => array("role"), // ????
|
|
"db_table" => "contact_ticket",
|
|
"db_key_field" => "link_id",
|
|
"db_finalclass_field" => "",
|
|
"display_template" => "../business/templates/default.html",
|
|
);
|
|
MetaModel::Init_Params($aParams);
|
|
MetaModel::Init_AddAttribute(new AttributeExternalKey("contact_id", array("targetclass"=>"bizContact", "jointype"=> '', "label"=>"Contact", "description"=>"Contact to Notify", "allowed_values"=>null, "sql"=>"contact_id", "is_null_allowed"=>false, "depends_on"=>array())));
|
|
MetaModel::Init_AddAttribute(new AttributeExternalField("contact_email", array("label"=>"Contact email", "description"=>"Mail for the contact", "allowed_values"=>null, "extkey_attcode"=> 'contact_id', "target_attcode"=>"email")));
|
|
MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"bizIncidentTicket", "jointype"=> '', "label"=>"Ticket #", "description"=>"Ticket number", "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "depends_on"=>array())));
|
|
MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_name", array("label"=>"Ticket name", "description"=>"Name of the ticket", "allowed_values"=>null, "extkey_attcode"=> 'ticket_id', "target_attcode"=>"title")));
|
|
MetaModel::Init_AddAttribute(new AttributeString("role", array("label"=>"Role", "description"=>"Role of the contact", "allowed_values"=>null, "sql"=>"role", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
|
|
|
|
MetaModel::Init_AddFilterFromAttribute("contact_id");
|
|
MetaModel::Init_AddFilterFromAttribute("ticket_id");
|
|
|
|
// Display lists
|
|
MetaModel::Init_SetZListItems('details', array('contact_id', 'ticket_id', 'role')); // Attributes to be displayed for a list
|
|
MetaModel::Init_SetZListItems('list', array('contact_id', 'ticket_id', 'role')); // Attributes to be displayed for a list
|
|
// Search criteria
|
|
MetaModel::Init_SetZListItems('standard_search', array('contact_id', 'ticket_id')); // Criteria of the std search form
|
|
MetaModel::Init_SetZListItems('advanced_search', array('contact_id', 'ticket_id')); // Criteria of the advanced search form
|
|
}
|
|
|
|
public function Generate(cmdbDataGenerator $oGenerator)
|
|
{
|
|
$this->Set('infra_id', $oGenerator->GenerateKey("logInfra", array('org_id' =>$oGenerator->GetOrganizationId() )));
|
|
$this->Set('ticket_id', $oGenerator->GenerateKey("bizIncidentTicket", array('org_id' =>$oGenerator->GetOrganizationId() )));
|
|
$this->Set('impact', $oGenerator->GenerateString("enum(none,mandatory,partial)"));
|
|
}
|
|
|
|
}
|
|
////////////////////////////////////////////////////////////////////////////////////
|
|
//**
|
|
//* A workgroup is a queue in a given call tracking system
|
|
//* It belongs to a team and a given organization
|
|
////////////////////////////////////////////////////////////////////////////////////
|
|
class bizWorkgroup extends logRealObject
|
|
{
|
|
public static function Init()
|
|
{
|
|
$aParams = array
|
|
(
|
|
"category" => "bizmodel,searchable",
|
|
"name" => "Workgroup",
|
|
"description" => "Call tracking workgroup",
|
|
"key_type" => "",
|
|
"key_label" => "id",
|
|
"name_attcode" => "name",
|
|
"state_attcode" => "",
|
|
"reconc_keys" => array("org_name", "name"), // inherited attributes
|
|
"db_table" => "workgroups",
|
|
"db_key_field" => "id",
|
|
"db_finalclass_field" => "",
|
|
"display_template" => "../business/templates/default.html",
|
|
);
|
|
MetaModel::Init_Params($aParams);
|
|
MetaModel::Init_InheritAttributes();
|
|
MetaModel::Init_AddAttribute(new AttributeExternalField("org_name", array("label"=>"Organization", "description"=>"Company / Department owning this object", "allowed_values"=>null, "extkey_attcode"=> 'org_id', "target_attcode"=>"name")));
|
|
MetaModel::Init_AddAttribute(new AttributeExternalKey("team_id", array("targetclass"=>"bizTeam", "label"=>"Team", "description"=>"Team owning the workgroup", "allowed_values"=>null, "sql"=>"team_id", "is_null_allowed"=>false, "depends_on"=>array())));
|
|
MetaModel::Init_AddAttribute(new AttributeExternalField("team_name", array("label"=>"Team name", "description"=>"name of the team", "allowed_values"=>null, "extkey_attcode"=> 'team_id', "target_attcode"=>"name")));
|
|
MetaModel::Init_AddAttribute(new AttributeString("role", array("label"=>"Role", "description"=>"Role of this work group", "allowed_values"=>new ValueSetEnum("1st level support,2nd level support,3rd level support"), "sql"=>"role", "default_value"=>"1st level support", "is_null_allowed"=>true, "depends_on"=>array())));
|
|
|
|
MetaModel::Init_InheritFilters();
|
|
MetaModel::Init_AddFilterFromAttribute("org_name");
|
|
MetaModel::Init_AddFilterFromAttribute("team_id");
|
|
MetaModel::Init_AddFilterFromAttribute("role");
|
|
|
|
|
|
// Display lists
|
|
MetaModel::Init_SetZListItems('details', array('name', 'status', 'org_id', 'team_id', 'role')); // Attributes to be displayed for the complete details
|
|
MetaModel::Init_SetZListItems('list', array('name', 'team_id','role')); // Attributes to be displayed for a list
|
|
// Search criteria
|
|
MetaModel::Init_SetZListItems('standard_search', array('name', 'status', 'team_id')); // Criteria of the std search form
|
|
MetaModel::Init_SetZListItems('advanced_search', array('name', 'status', 'team_id','role')); // Criteria of the advanced search form
|
|
|
|
}
|
|
}
|
|
|
|
|
|
|
|
?>
|