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25 lines
1.4 KiB
HTML
25 lines
1.4 KiB
HTML
<html>
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<head>
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<title>iTop Documentation</title>
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</head>
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<h1>Installation</h1>
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<h2><a name="ConfigMgmt">Configuration Management</a></h2>
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<p>This module is the basis of iTop: it allows you to manage the assets of your company (devices, software) and to relate them to each other in order
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to express their dependencies. In this module you'll also manage contacts (persons or teams), groups of CIs (Solutions) and define the Business Processes they may impact.</p>
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<h2><a name="ServiceMgmt">Service Management</a></h2>
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<p>In this moduel you define the services provided by your organization, the contracts with your customers and providers and define the available Service Levels for each of Service.</p>
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<h2><a name="RequestMgmt">Request Management / Helpdesk</a></h2>
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<p>This module manages User Request tickets, to track the end-user request. The service levels (i.e. response times) for the tickets are defined in the Service Management module.</p>
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<h2><a name="IncidentMgmt">Incident Management</a></h2>
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<p>This module manages Incident tickets, created in response to incidents occurring on the infrastructure. The service levels (i.e. response times) for the tickets are defined in the Service Management module.</p>
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<h2><a name="ChangeMgmt">Change Management</a></h2>
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<p>TBD</p>
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<h2><a name="ProblemMgmt">Problem Management</a></h2>
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<p>TBD</p>
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<h2><a name="KnowErrorsDB">Known Errors Database</a></h2>
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<p>TBD</p>
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<body>
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</body>
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</html>
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