mirror of
https://github.com/Combodo/iTop.git
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97 lines
4.4 KiB
XML
97 lines
4.4 KiB
XML
<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<QueryOQL alias="QueryOQL" id="8">
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<name>Agent of the Ticket</name>
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<description>Can be used in Notification, to notify the agent of a Ticket.</description>
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<is_template>yes</is_template>
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<oql>SELECT Person WHERE id=:this->agent_id</oql>
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<fields>id,email</fields>
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<finalclass>QueryOQL</finalclass>
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</QueryOQL>
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<QueryOQL alias="QueryOQL" id="4">
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<name>Agent of the Ticket unless the agent himself triggered the notification</name>
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<description>Can be used in Notification, to notify the agent of a Ticket.
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No email will be send if the person who triggered that notification is the agent himself.
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</description>
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<is_template>yes</is_template>
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<oql>SELECT Person WHERE id=:this->agent_id AND id != :current_contact_id</oql>
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<fields>id,email</fields>
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<finalclass>QueryOQL</finalclass>
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</QueryOQL>
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<QueryOQL alias="QueryOQL" id="3">
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<name>Caller and Contacts linked to the Ticket</name>
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<description>Can be used in Notification, to notify the caller and all contacts associated to a Ticket</description>
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<is_template>yes</is_template>
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<oql>SELECT Contact AS C JOIN lnkContactToTicket AS L ON L.contact_id=C.id WHERE L.ticket_id=:this->id
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UNION
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SELECT Person WHERE id=:this->caller_id
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</oql>
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<fields>id,email</fields>
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<finalclass>QueryOQL</finalclass>
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</QueryOQL>
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<QueryOQL alias="QueryOQL" id="1">
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<name>Caller of the Ticket</name>
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<description>To be used in Notification, to notify the caller of a Ticket</description>
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<is_template>yes</is_template>
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<oql>SELECT Person WHERE id=:this->caller_id</oql>
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<fields>id,email</fields>
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<finalclass>QueryOQL</finalclass>
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</QueryOQL>
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<QueryOQL alias="QueryOQL" id="2">
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<name>Contacts linked to the Ticket</name>
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<description>Can be used in Notification, to notify contacts associated to a Ticket</description>
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<is_template>yes</is_template>
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<oql>SELECT Contact AS C JOIN lnkContactToTicket AS L ON L.contact_id=C.id WHERE L.ticket_id=:this->id</oql>
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<fields>id,email</fields>
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<finalclass>QueryOQL</finalclass>
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</QueryOQL>
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<QueryOQL alias="QueryOQL" id="7">
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<name>Manager of the Ticket caller</name>
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<description>Can be used in Ticket Notification, to notify the manager of the caller.</description>
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<is_template>yes</is_template>
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<oql>SELECT Person AS manager JOIN Person AS employee ON employee.manager_id = manager.id WHERE employee.id=:this->caller_id</oql>
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<fields>id,email</fields>
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<finalclass>QueryOQL</finalclass>
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</QueryOQL>
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<QueryOQL alias="QueryOQL" id="9">
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<name>Person who triggered the notification</name>
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<description>Can be used in Notification, to notify the person whom by their action triggered the notification.
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If used alone, it returns the person connected to iTop and running that query.
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</description>
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<is_template>yes</is_template>
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<oql>SELECT Person WHERE id = :current_contact_id</oql>
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<fields>id,email</fields>
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<finalclass>QueryOQL</finalclass>
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</QueryOQL>
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<QueryOQL alias="QueryOQL" id="6">
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<name>Team members of the Ticket</name>
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<description>Can be used in Notification, to notify the team members, to which the Ticket was dispatched.</description>
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<is_template>yes</is_template>
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<oql>SELECT Person AS P JOIN lnkPersonToTeam AS L ON L.person_id=P.id
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WHERE L.team_id = :this->team_id
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</oql>
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<fields>id,email</fields>
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<finalclass>QueryOQL</finalclass>
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</QueryOQL>
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<QueryOQL alias="QueryOQL" id="5">
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<name>Team members of the Ticket other than the agent</name>
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<description>Can be used in Notification, to notify the team members, to which the Ticket was dispatched.
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The agent himself is excluded from that list.
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</description>
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<is_template>yes</is_template>
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<oql>SELECT Person AS P JOIN lnkPersonToTeam AS L ON L.person_id=P.id
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WHERE L.team_id = :this->team_id AND P.id != :this->agent_id
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</oql>
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<fields>id,email</fields>
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<finalclass>QueryOQL</finalclass>
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</QueryOQL>
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<QueryOQL alias="QueryOQL" id="10">
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<name>Team of the Ticket</name>
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<description>Can be used in Notification, to notify the team generic email, to which the Ticket was dispatched.</description>
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<is_template>yes</is_template>
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<oql>SELECT Team WHERE id = :this->team_id</oql>
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<fields>id,email</fields>
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<finalclass>QueryOQL</finalclass>
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</QueryOQL>
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</Set>
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