'Known problems~~', 'Class:UserRequest' => 'User Request~~', 'Class:UserRequest+' => '~~', 'Class:UserRequest/Attribute:approver_email' => 'Approver Email~~', 'Class:UserRequest/Attribute:approver_email+' => '~~', 'Class:UserRequest/Attribute:approver_id' => 'Approver~~', 'Class:UserRequest/Attribute:approver_id+' => '~~', 'Class:UserRequest/Attribute:assignment_date' => 'Assignment date~~', 'Class:UserRequest/Attribute:assignment_date+' => '~~', 'Class:UserRequest/Attribute:cumulatedpending' => 'cumulated pending~~', 'Class:UserRequest/Attribute:cumulatedpending+' => '~~', 'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag~~', 'Class:UserRequest/Attribute:escalation_flag+' => '~~', 'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No~~', 'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '~~', 'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes~~', 'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '', 'Class:UserRequest/Attribute:escalation_reason' => 'Hot reason~~', 'Class:UserRequest/Attribute:escalation_reason+' => '~~', 'Class:UserRequest/Attribute:impact' => 'Impact~~', 'Class:UserRequest/Attribute:impact+' => 'Impact is the severity of the fault, how many end users are affected~~', 'Class:UserRequest/Attribute:impact/Value:1' => 'A department~~', 'Class:UserRequest/Attribute:impact/Value:1+' => '~~', 'Class:UserRequest/Attribute:impact/Value:2' => 'A service~~', 'Class:UserRequest/Attribute:impact/Value:2+' => '~~', 'Class:UserRequest/Attribute:impact/Value:3' => 'A person~~', 'Class:UserRequest/Attribute:impact/Value:3+' => '~~', 'Class:UserRequest/Attribute:last_pending_date' => 'Last pending date~~', 'Class:UserRequest/Attribute:last_pending_date+' => '~~', 'Class:UserRequest/Attribute:origin' => 'Origin~~', 'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation~~', 'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~', 'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~', 'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~', 'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~', 'Class:UserRequest/Attribute:origin/Value:mail' => 'Email~~', 'Class:UserRequest/Attribute:origin/Value:mail+' => 'Request created on an email reception~~', 'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring~~', 'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Request created on a monitoring alert~~', 'Class:UserRequest/Attribute:origin/Value:phone' => 'Phone~~', 'Class:UserRequest/Attribute:origin/Value:phone+' => 'Request created following a phone call~~', 'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal~~', 'Class:UserRequest/Attribute:origin/Value:portal+' => 'Request created on the user portal~~', 'Class:UserRequest/Attribute:parent_change_id' => 'Parent change~~', 'Class:UserRequest/Attribute:parent_change_id+' => '~~', 'Class:UserRequest/Attribute:parent_change_ref' => 'Ref change~~', 'Class:UserRequest/Attribute:parent_change_ref+' => '~~', 'Class:UserRequest/Attribute:parent_problem_id' => 'Parent problem~~', 'Class:UserRequest/Attribute:parent_problem_id+' => '~~', 'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref problem~~', 'Class:UserRequest/Attribute:parent_problem_ref+' => '~~', 'Class:UserRequest/Attribute:parent_request_id' => 'Parent request~~', 'Class:UserRequest/Attribute:parent_request_id+' => '~~', 'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname~~', 'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~', 'Class:UserRequest/Attribute:parent_request_ref' => 'Ref request~~', 'Class:UserRequest/Attribute:parent_request_ref+' => '~~', 'Class:UserRequest/Attribute:pending_reason' => 'Pending reason~~', 'Class:UserRequest/Attribute:pending_reason+' => '~~', 'Class:UserRequest/Attribute:priority' => 'Priority~~', 'Class:UserRequest/Attribute:priority+' => 'Order in which tickets need to be handled~~', 'Class:UserRequest/Attribute:priority/Value:1' => 'Critical~~', 'Class:UserRequest/Attribute:priority/Value:1+' => 'Highest priority~~', 'Class:UserRequest/Attribute:priority/Value:2' => 'High~~', 'Class:UserRequest/Attribute:priority/Value:2+' => '', 'Class:UserRequest/Attribute:priority/Value:3' => 'Medium~~', 'Class:UserRequest/Attribute:priority/Value:3+' => '', 'Class:UserRequest/Attribute:priority/Value:4' => 'Low~~', 'Class:UserRequest/Attribute:priority/Value:4+' => 'Lowest priority~~', 'Class:UserRequest/Attribute:public_log' => 'Public log~~', 'Class:UserRequest/Attribute:public_log+' => '~~', 'Class:UserRequest/Attribute:related_request_list' => 'Child Requests~~', 'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~', 'Class:UserRequest/Attribute:request_type' => 'Request Type~~', 'Class:UserRequest/Attribute:request_type+' => '~~', 'Class:UserRequest/Attribute:request_type/Value:incident' => 'Incident~~', 'Class:UserRequest/Attribute:request_type/Value:incident+' => '', 'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service request~~', 'Class:UserRequest/Attribute:request_type/Value:service_request+' => '', 'Class:UserRequest/Attribute:resolution_code' => 'Resolution code~~', 'Class:UserRequest/Attribute:resolution_code+' => 'What was done to resolve the request?~~', 'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance~~', 'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '', 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Bug fixed~~', 'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '', 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Hardware repair~~', 'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '', 'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Other~~', 'Class:UserRequest/Attribute:resolution_code/Value:other+' => '', 'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Software patch~~', 'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '', 'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'System update~~', 'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '', 'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Training~~', 'Class:UserRequest/Attribute:resolution_code/Value:training+' => '', 'Class:UserRequest/Attribute:resolution_date' => 'Resolution date~~', 'Class:UserRequest/Attribute:resolution_date+' => '~~', 'Class:UserRequest/Attribute:service_id' => 'Service~~', 'Class:UserRequest/Attribute:service_id+' => '~~', 'Class:UserRequest/Attribute:service_name' => 'Service name~~', 'Class:UserRequest/Attribute:service_name+' => '~~', 'Class:UserRequest/Attribute:servicesubcategory_id' => 'Service subcategory~~', 'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~', 'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name~~', 'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~', 'Class:UserRequest/Attribute:sla_tto_over' => 'SLA tto over~~', 'Class:UserRequest/Attribute:sla_tto_over+' => '~~', 'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto passed~~', 'Class:UserRequest/Attribute:sla_tto_passed+' => '~~', 'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA ttr over~~', 'Class:UserRequest/Attribute:sla_ttr_over+' => '~~', 'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA ttr passed~~', 'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~', 'Class:UserRequest/Attribute:solution' => 'Solution~~', 'Class:UserRequest/Attribute:solution+' => '~~', 'Class:UserRequest/Attribute:status' => 'Status~~', 'Class:UserRequest/Attribute:status+' => '~~', 'Class:UserRequest/Attribute:status/Value:approved' => 'Approved~~', 'Class:UserRequest/Attribute:status/Value:approved+' => '~~', 'Class:UserRequest/Attribute:status/Value:assigned' => 'Assigned~~', 'Class:UserRequest/Attribute:status/Value:assigned+' => '~~', 'Class:UserRequest/Attribute:status/Value:closed' => 'Closed~~', 'Class:UserRequest/Attribute:status/Value:closed+' => '~~', 'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Escalated TTO~~', 'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~', 'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Escalated TTR~~', 'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~', 'Class:UserRequest/Attribute:status/Value:new' => 'New~~', 'Class:UserRequest/Attribute:status/Value:new+' => '~~', 'Class:UserRequest/Attribute:status/Value:pending' => 'Pending~~', 'Class:UserRequest/Attribute:status/Value:pending+' => '~~', 'Class:UserRequest/Attribute:status/Value:rejected' => 'Rejected~~', 'Class:UserRequest/Attribute:status/Value:rejected+' => '~~', 'Class:UserRequest/Attribute:status/Value:resolved' => 'Resolved~~', 'Class:UserRequest/Attribute:status/Value:resolved+' => '~~', 'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval~~', 'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~', 'Class:UserRequest/Attribute:time_spent' => 'Resolution delay~~', 'Class:UserRequest/Attribute:time_spent+' => '~~', 'Class:UserRequest/Attribute:tto' => 'TTO~~', 'Class:UserRequest/Attribute:tto+' => 'Time To Own~~', 'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline~~', 'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~', 'Class:UserRequest/Attribute:ttr' => 'TTR~~', 'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve~~', 'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR Deadline~~', 'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~', 'Class:UserRequest/Attribute:urgency' => 'Urgency~~', 'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~', 'Class:UserRequest/Attribute:urgency/Value:1' => 'Critical~~', 'Class:UserRequest/Attribute:urgency/Value:1+' => 'Most urgent~~', 'Class:UserRequest/Attribute:urgency/Value:2' => 'High~~', 'Class:UserRequest/Attribute:urgency/Value:2+' => '', 'Class:UserRequest/Attribute:urgency/Value:3' => 'Medium~~', 'Class:UserRequest/Attribute:urgency/Value:3+' => '', 'Class:UserRequest/Attribute:urgency/Value:4' => 'Low~~', 'Class:UserRequest/Attribute:urgency/Value:4+' => 'Lowest urgency level~~', 'Class:UserRequest/Attribute:user_comment' => 'User comment~~', 'Class:UserRequest/Attribute:user_comment+' => '~~', 'Class:UserRequest/Attribute:user_satisfaction' => 'User satisfaction~~', 'Class:UserRequest/Attribute:user_satisfaction+' => '~~', 'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Very satisfied~~', 'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Fairly satisfied~~', 'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Rather dissatisfied~~', 'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '', 'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Very dissatisfied~~', 'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '', 'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Cannot assign the Parent request to the request itself~~', 'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets~~', 'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascade the resolution to child requests (ev_autoresolve), and align the following characteristics of the request: service, team, agent, resolution info~~', 'Class:UserRequest/Stimulus:ev_approve' => 'Approve~~', 'Class:UserRequest/Stimulus:ev_approve+' => '~~', 'Class:UserRequest/Stimulus:ev_assign' => 'Assign~~', 'Class:UserRequest/Stimulus:ev_assign+' => '~~', 'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatic close~~', 'Class:UserRequest/Stimulus:ev_autoclose+' => '~~', 'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatic resolve~~', 'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~', 'Class:UserRequest/Stimulus:ev_close' => 'Close this request~~', 'Class:UserRequest/Stimulus:ev_close+' => '~~', 'Class:UserRequest/Stimulus:ev_pending' => 'Pending~~', 'Class:UserRequest/Stimulus:ev_pending+' => '~~', 'Class:UserRequest/Stimulus:ev_reassign' => 'Re-assign~~', 'Class:UserRequest/Stimulus:ev_reassign+' => '~~', 'Class:UserRequest/Stimulus:ev_reject' => 'Reject~~', 'Class:UserRequest/Stimulus:ev_reject+' => '~~', 'Class:UserRequest/Stimulus:ev_reopen' => 'Re-open~~', 'Class:UserRequest/Stimulus:ev_reopen+' => '~~', 'Class:UserRequest/Stimulus:ev_resolve' => 'Mark as resolved~~', 'Class:UserRequest/Stimulus:ev_resolve+' => '~~', 'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout~~', 'Class:UserRequest/Stimulus:ev_timeout+' => '~~', 'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Wait for approval~~', 'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~', 'Class:UserRequest:KnownErrorList' => 'Known Errors~~', 'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~', 'Menu:NewUserRequest' => 'New user request~~', 'Menu:NewUserRequest+' => 'Create a new user request ticket~~', 'Menu:RequestManagement' => 'Helpdesk~~', 'Menu:RequestManagement+' => '', 'Menu:RequestManagementProvider' => 'Helpdesk provider~~', 'Menu:RequestManagementProvider+' => '', 'Menu:SearchUserRequests' => 'Search for user requests~~', 'Menu:SearchUserRequests+' => 'Search for user request tickets~~', 'Menu:UserRequest:EscalatedRequests' => 'Hot requests~~', 'Menu:UserRequest:EscalatedRequests+' => '', 'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~', 'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~', 'Menu:UserRequest:MySupportRequests' => 'My support calls~~', 'Menu:UserRequest:MySupportRequests+' => '', 'Menu:UserRequest:MyWorkOrders' => 'Work orders assigned to me~~', 'Menu:UserRequest:MyWorkOrders+' => 'All work orders assigned to me~~', 'Menu:UserRequest:OpenRequests' => 'All open requests~~', 'Menu:UserRequest:OpenRequests+' => '', 'Menu:UserRequest:Overview' => 'Overview~~', 'Menu:UserRequest:Overview+' => '', 'Menu:UserRequest:Provider' => 'Open requests transferred to provider~~', 'Menu:UserRequest:Provider+' => '', 'Menu:UserRequest:Shortcuts' => 'Shortcuts~~', 'Menu:UserRequest:Shortcuts+' => '~~', 'Organization:Overview:MyUserRequests' => 'My User Requests for this organization~~', 'Organization:Overview:Tickets' => 'Tickets for this organization~~', 'Organization:Overview:UserRequests' => 'User Requests from this organization~~', 'Portal:Button:CreateRequestFromService' => 'Create a Request for this service~~', 'Portal:ButtonClose' => 'Close~~', 'Portal:ButtonReopen' => 'Reopen~~', 'Portal:ButtonUpdate' => 'Update~~', 'Portal:ChooseYourFavoriteLanguage' => 'Choose your favorite language~~', 'Portal:Details-Service-Element' => 'Service elements~~', 'Portal:LanguageChangedTo_Lang' => 'Language changed to~~', 'Portal:ListOpenProblems' => 'On going problems~~', 'Portal:ListOpenRequests' => 'List open requests~~', 'Portal:ListServices' => 'List of services~~', 'Portal:NoClosedTicket' => 'No closed request~~', 'Portal:NoOpenProblem' => 'No open problem~~', 'Portal:NoService' => '~~', 'Portal:SelectLanguage' => 'Change you language~~', 'Portal:SelectRequestType' => 'Select a type of request~~', 'Portal:SelectServiceElementFrom_Service' => 'Select a service element for %1$s~~', 'Portal:ShowFaqs' => 'FAQs~~', 'Portal:ShowProblem' => 'Problems~~', 'Portal:ShowServices' => 'Service catalogue~~', 'Portal:TitleDetailsFor_Request' => 'Details for request~~', 'Portal:TitleDetailsFor_Service' => 'Details for Service~~', 'Portal:UserRequest:MoreInfo' => 'More information~~', 'Tickets:Related:OpenIncidents' => 'Open incidents~~', 'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)~~', 'UI-RequestManagementOverview-OpenRequestByAgent' => 'Open requests by agent~~', 'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Open requests by organization~~', 'UI-RequestManagementOverview-OpenRequestByStatus' => 'Open requests by status~~', 'UI-RequestManagementOverview-OpenRequestByType' => 'Open requests by type~~', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)~~', 'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~', ]);