Admin tools
UI.php
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:32px;">Administration tools</p>
<p>Tools accessible only to logins having the administrator profile</p>
administrator
1000
0
0
All Applications
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizApplication" type="search" asynchronous="false" encoding="text/sibusql">bizApplication</itopblock>
<div id="BottomPane">
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Applications</p>
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizApplication" type="list" asynchronous="false" encoding="text/sibusql">bizApplication</itopblock>
</div>
application
999
16
0
All Circuits
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizCircuit" type="search" asynchronous="false" encoding="text/sibusql">bizCircuit</itopblock>
<div id="BottomPane">
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Circuits</p>
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizCircuit" type="list" asynchronous="false" encoding="text/sibusql">bizCircuit</itopblock>
</div>
application
999
16
0
All Contracts
./UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizContract</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizContract</itopblock>
</div>
application
2
38
0
All Interfaces
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizInterface</itopblock>
<div id="BottomPane">
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Interfaces</p>
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizInterface</itopblock>
</div>
application
999
16
0
All Network devices
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizNetworkDevice" type="search" asynchronous="false" encoding="text/sibusql">bizNetworkDevice</itopblock>
<div id="BottomPane">
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Network Devices</p>
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizNetworkDevice" type="list" asynchronous="false" encoding="text/sibusql">bizNetworkDevice</itopblock>
</div>
application
999
16
0
All Patches
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizPatch" type="search" asynchronous="false" encoding="text/sibusql">bizPatch</itopblock>
<div id="BottomPane">
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Patches</p>
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizPatch" type="list" asynchronous="false" encoding="text/sibusql">bizPatch</itopblock>
</div>
application
999
16
0
All PCs
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizPC</itopblock>
<div id="BottomPane">
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All PCs</p>
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizPC</itopblock>
</div>
application
999
16
0
All Servers
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizServer</itopblock>
<div id="BottomPane">
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Servers</p>
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizServer" type="list" asynchronous="false" encoding="text/sibusql">bizServer</itopblock>
</div>
application
999
16
0
All Services
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizService" type="search" asynchronous="false" encoding="text/oql">SELECT bizService</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizService" type="list" asynchronous="false" encoding="text/oql">SELECT bizService</itopblock>
</div>
application
1
38
0
All Subnets
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizSubnet" type="search" asynchronous="false" encoding="text/sibusql">bizSubnet</itopblock>
<div id="BottomPane">
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Subnets</p>
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizSubnet" type="list" asynchronous="false" encoding="text/sibusql">bizSubnet</itopblock>
</div>
application
999
16
0
Audit
./audit.php
application
4
17
0
Change Management
./UI.php
<style>
.dashboard {
vertical-align:top;
width:50%;
border:1px solid #000;
-moz-border-radius:10px;
padding:5px;
text-align:center;
}
</style>
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;">Changes Overview</p>
<table border="0" padding="5">
<tr>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" objectclass="bizChangeTicket" type="open_flash_chart" parameters="chart_type:bars;group_by:type;chart_title:Changes by type" asynchronous="false" encoding="text/oql">SELECT bizChangeTicket</itopblock>
</td>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" objectclass="bizChangeTicket" type="open_flash_chart" parameters="chart_type:pie;group_by:ticket_status;chart_title:Changes by status" asynchronous="false" encoding="text/oql">SELECT bizChangeTicket</itopblock>
</td>
</tr><tr>
<td class="dashboard">
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Changes by Workgroup</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizChangeTicket" type="count" parameters="group_by:workgroup_name" asynchronous="false" encoding="text/oql">SELECT bizChangeTicket</itopblock>
</td>
<td class="dashboard">
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Changes not yet assigned</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizChangeTicket" type="list" parameters="dashboard:true" asynchronous="false" encoding="text/oql">SELECT bizChangeTicket WHERE ticket_status = 'New'</itopblock>
</td>
</tr>
</table>
application
7
0
0
Closed Changes
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizChangeTicket: ticket_status = 'Closed'</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizChangeTicket: ticket_status = 'Closed'</itopblock>
</div>
application
5
13
0
Closed Incident
./UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizIncidentTicket: ticket_status Contains 'Open' AND severity Contains 'critical'</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizIncidentTicket: ticket_status = 'Closed'</itopblock>
</div>
application
5
24
0
Configuration Items
UI.php
<p></p>
<p></p>
<p style="text-align:left; font-family:Georgia, 'Times New Roman', Times, serif; font-size:40px;"><img src="../images/devices_big.gif" align="baseline">Devices Overview</p>
<p></p>
<p></p>
<table border="0" padding="5" class="layout">
<tr>
<td>
<p style="text-align:left; font-family:Georgia, 'Times New Roman', Times, serif; font-size:18px;">Servers</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizServer" type="open_flash_chart" parameters="chart_type:pie;group_by:severity" asynchronous="false" encoding="text/oql">SELECT bizServer</itopblock>
</td>
<td>
<p style="text-align:left; font-family:Georgia, 'Times New Roman', Times, serif; font-size:18px;">PCs</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizPC" type="open_flash_chart" parameters="chart_type:pie;group_by:severity" asynchronous="false" encoding="text/oql">SELECT bizPC</itopblock>
</td>
</tr><tr>
<td>
<p style="text-align:left; font-family:Georgia, 'Times New Roman', Times, serif; font-size:18px;">Netword Devices</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizNetworDevice type="open_flash_chart" parameters="chart_type:pie;group_by:severity" asynchronous="false" encoding="text/oql">SELECT bizNetworkDevice</itopblock>
</td>
<td>
<p style="text-align:left; font-family:Georgia, 'Times New Roman', Times, serif; font-size:18px;">Applications</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizApplication" type="open_flash_chart" parameters="chart_type:pie;group_by:severity" asynchronous="false" encoding="text/oql">SELECT bizApplication</itopblock>
</td>
</tr>
</table>
application
2
17
0
Configuration Management
UI.php
<style>
td.dashboard {
vertical-align:top;
text-align: center;
border: 1px solid #ccc;
-moz-border-radius: 10px;
padding: 10px;
}
</style>
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;">Infrastructure Overview</p>
<table border="0" padding="5" class="layout">
<tr>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" objectclass="logInfra" type="open_flash_chart" parameters="chart_type:pie;group_by:status;chart_title:Infrastructure Objects by status" asynchronous="false" encoding="text/sibusql">logInfra</itopblock>
</td>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" objectclass="logInfra" type="open_flash_chart" parameters="chart_type:bars;group_by:finalclass;chart_title:Infrastructure Objects by type" asynchronous="false" encoding="text/sibusql">logInfra</itopblock>
</td>
</tr><tr>
<td class="dashboard">
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Infrastructure Objects by type</p>
<itopblock BlockClass="DisplayBlock" objectclass="logInfra" type="count" parameters="group_by:finalclass" asynchronous="false" encoding="text/sibusql">logInfra</itopblock>
</td>
<td>
</td>
</tr>
</table>
application
2
0
0
Contacts
UI.php
<img src="../images/users2-big.png" style="float:right">
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;">Contacts Overview</p>
<table border="0" padding="5" class="layout">
<tr>
<td>
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Contacts by Type</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="count" parameters="group_by:finalclass" asynchronous="false" encoding="text/sibusql">bizContact</itopblock>
</td>
<td>
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Contacts by Location</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="count" parameters="group_by:location_name" asynchronous="false" encoding="text/sibusql">bizContact</itopblock>
</td>
</tr>
<tr>
<td>
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Contacts by status</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="count" parameters="group_by:status" asynchronous="false" encoding="text/sibusql">bizContact</itopblock>
</td>
</table>
application
1
17
0
CSV import
csvimport.php
application
999
40
0
Data Model
schema.php
administrator
1500
1
0
Document
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizDocument</itopblock>
<div id="BottomPane">
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Documents</p>
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizDocument</itopblock>
</div>
application
6
17
0
Export
../webservices/export.php
administrator
1001
1
0
Grouping
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizInfraGroup" type="search" asynchronous="false" encoding="text/sibusql">bizInfraGroup</itopblock>
<div id="BottomPane">
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Groups</p>
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="Infra Group" type="list" asynchronous="false" encoding="text/sibusql">bizInfraGroup</itopblock>
</div>
application
3
17
0
Incident Management
./UI.php
<style>
.dashboard {
vertical-align:top;
width:50%;
border:1px solid #000;
-moz-border-radius:10px;
padding:5px;
text-align:center;
}
</style>
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;">Incidents Overview</p>
<table border="0" padding="5">
<tr>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="open_flash_chart" parameters="chart_type:pie;group_by:type;chart_title:Incidents by Type" asynchronous="false" encoding="text/oql">SELECT bizIncidentTicket</itopblock>
</td>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="open_flash_chart" parameters="chart_type:bars;group_by:ticket_status;chart_title:Incidents by status" asynchronous="false" encoding="text/oql">SELECT bizIncidentTicket</itopblock>
</td>
</tr><tr>
<td class="dashboard">
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Incidents by Workgroup</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="count" parameters="group_by:workgroup_name" asynchronous="false" encoding="text/sibusql">bizIncidentTicket</itopblock>
</td>
<td class="dashboard">
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Incidents not yet assigned</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="list" parameters="dashboard:true" asynchronous="false" encoding="text/sibusql">bizIncidentTicket: ticket_status = 'New'</itopblock>
</td>
</tr>
</table>
application
5
0
0
Known Errors
./UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizKnownErrort" type="search" asynchronous="false" encoding="text/sibusql">bizKnownError</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizKnownError" type="list" asynchronous="false" encoding="text/sibusql">bizKnownError</itopblock>
</div>
application
999
24
0
Locations
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizLocation" type="search" asynchronous="false" encoding="text/sibusql">bizLocation</itopblock>
<div id="BottomPane">
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:24px;">All Locations</p>
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizLocation" type="list" asynchronous="false" encoding="text/sibusql">bizLocation</itopblock>
</div>
application
5
17
0
My Changes
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizChangeTicket" type="search" asynchronous="false" encoding="text/oql">SELECT bizChangeTicket AS i WHERE i.agent_id = :current_contact_id</itopblock>
<div id="BottomPane">
<p></p>
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My Changes as a requester</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="list" asynchronous="false" encoding="text/oql">SELECT bizChangeTicket AS i WHERE i.requestor_id = :current_contact_id</itopblock>
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My Changes as an agent</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="list" asynchronous="false" encoding="text/oql">SELECT bizChangeTicket AS i WHERE i.agent_id = :current_contact_id</itopblock>
application
1
13
0
My Incidents
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="search" asynchronous="false" encoding="text/oql">SELECT bizIncidentTicket AS i WHERE i.agent_id = :current_contact_id</itopblock>
<div id="BottomPane">
<p></p>
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My Incidents as a caller</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="list" asynchronous="false" encoding="text/oql">SELECT bizIncidentTicket AS i WHERE i.caller_id = :current_contact_id</itopblock>
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My Incidents as an agent</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="list" asynchronous="false" encoding="text/oql">SELECT bizIncidentTicket AS i WHERE i.agent_id = :current_contact_id</itopblock>
application
1
24
0
My Service calls
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="search" asynchronous="false" encoding="text/oql">SELECT bizServiceCall AS i WHERE i.agent_id = :current_contact_id</itopblock>
<div id="BottomPane">
<p></p>
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My service calls as a caller</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="list" asynchronous="false" encoding="text/oql">SELECT bizServiceCall AS i WHERE i.caller_id = :current_contact_id</itopblock>
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My service calls as an agent</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="list" asynchronous="false" encoding="text/oql">SELECT bizServiceCall AS i WHERE i.agent_id = :current_contact_id</itopblock>
application
1
37
0
Open Changes
./UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizChangeTicket: ticket_status != 'Closed'</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizChangeTicket: ticket_status != 'Closed'</itopblock>
</div>
application
3
13
0
Open Incidents
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizIncidentTicket: ticket_status Contains 'Open' AND severity Contains 'critical'</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizIncidentTicket: ticket_status != 'Closed'</itopblock>
</div>
application
3
24
0
Open Service calls
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="search" asynchronous="false" encoding="text/oql">SELECT bizServiceCall WHERE call_status != 'Closed'</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="list" asynchronous="false" encoding="text/oql">SELECT bizServiceCall WHERE call_status != 'Closed'</itopblock>
</div>
application
2
37
0
Persons
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizPerson</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizPerson</itopblock>
</div>
application
7
18
0
Profiles
UI.php
../images/std_view.gif
<itopblock BlockClass="DisplayBlock" type="search" asynchronous="false" encoding="text/oql">SELECT URP_Profiles AS URP_Profiles WHERE 1</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT URP_Profiles AS URP_Profiles WHERE 1</itopblock>
</div>
administrator
11
43
0
Run queries
./run_query.php
administrator
1002
1
0
Scheduled Outages
./UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizChangeTicket" type="search" asynchronous="false" encoding="text/sibusql">bizChangeTicket: outage = 'Yes' AND ticket_status != 'Closed'</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizChangeTicket" type="list" asynchronous="false" encoding="text/sibusql">bizChangeTicket: outage = 'Yes' AND ticket_status != 'Closed'</itopblock>
</div>
application
7
13
0
Service Desk
UI.php
<style>
.dashboard {
vertical-align:top;
width:50%;
border:1px solid #000;
-moz-border-radius:10px;
padding:5px;
text-align:center;
}
</style>
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;">Service Calls Overview</p>
<table border="0" padding="5">
<tr>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="open_flash_chart" parameters="chart_type:pie;group_by:type;chart_title:Service Calls by Type" asynchronous="false" encoding="text/oql">SELECT bizServiceCall</itopblock>
</td>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="open_flash_chart" parameters="chart_type:bars;group_by:call_status;chart_title:Service Calls by status" asynchronous="false" encoding="text/oql">SELECT bizServiceCall</itopblock>
</td>
</tr><tr>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="open_flash_chart" parameters="chart_type:pie;group_by:severity;chart_title:Service Calls by Severity" asynchronous="false" encoding="text/oql">SELECT bizServiceCall</itopblock>
</td>
<td class="dashboard">
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Service calls not yet assigned</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="list" parameters="dashboard:true" asynchronous="false" encoding="text/oql">SELECT bizServiceCall WHERE call_status = 'New'</itopblock>
</td>
</tr>
</table>
application
3
0
0
Service Management
./UI.php
<style>
.dashboard {
vertical-align:top;
width:50%;
border:1px solid #000;
-moz-border-radius:10px;
padding:5px;
text-align:center;
}
</style>
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;">Changes Overview</p>
<table border="0" padding="5">
<tr>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" objectclass="bizContract" type="open_flash_chart" parameters="chart_type:bars;group_by:type;chart_title:Contract by service level" asynchronous="false" encoding="text/oql">SELECT bizContract</itopblock>
</td>
<td class="dashboard">
<itopblock BlockClass="DisplayBlock" objectclass="bizContract" type="open_flash_chart" parameters="chart_type:pie;group_by:status;chart_title:Contracts by status" asynchronous="false" encoding="text/oql">SELECT bizContract</itopblock>
</td>
</tr>
<tr>
<td class="dashboard">
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">Contracts ending in 30 days</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizContract" type="list" parameters="dashboard:true" asynchronous="false" encoding="text/oql">SELECT bizContract WHERE bizContract.end_prod = (TO_DAYS(NOW()) + TO_DAYS(30))</itopblock>
</td>
</tr>
</table>
application
8
0
0
Teams
UI.php
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="search" asynchronous="false" encoding="text/sibusql">bizTeam</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" objectclass="bizContact" type="list" asynchronous="false" encoding="text/sibusql">bizTeam</itopblock>
</div>
application
8
18
0
Tools
UI.php
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:32px;">Tools for the iTop consultant</p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:14px;"><i>This section contains links to useful tools for extending or debugging iTop</i></p>
application
9
0
0
Universal Search
UniversalSearch.php
administrator
1600
1
0
User logins
UI.php
../images/std_view.gif
<itopblock BlockClass="DisplayBlock" type="search" asynchronous="false" encoding="text/oql">SELECT URP_Users AS URP_Users WHERE 1</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT URP_Users AS URP_Users WHERE 1</itopblock>
</div>
administrator
10
43
0
User management
UI.php
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:32px;">User management</p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:14px;"><i>User management by profiles</i></p>
administrator
1
1
0
Welcome
./UI.php
<style>
.dashboard {
vertical-align:top;
width:50%;
border:0px solid #000;
-moz-border-radius:10px;
background-color:#F2F2F2;
padding:5px;
text-align:left;
}
.dashboard2 {
vertical-align:top;
width:50%;
border:0px solid #000;
-moz-border-radius:10px;
padding:5px;
text-align:left;
}
</style>
<p></p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:32px;">Welcome to iTop</p>
<p></p>
<p style="text-align:center; font-family:Georgia, 'Times New Roman', Times, serif; font-size:14px;"><i>Version 0.8</i></p>
<table border="0" padding="5">
<tr>
<td class="dashboard">
<p style"font-size:20px">ITOP is the first complete IT Operational Portal. It includes:</p>
- A complete CMDB (Configuration management database) allowing IT operations to document the IT inventory.
<br>- An Incident management module allowing IT operations to track and communicate about all issues occurring in the IT.
<br>- A change management module allowing IT operations to better deal with all the changes occurring.
<br>- A service management module allowing IT operations to document all the contracts and services they have under their control.
<br>- A known error database allows IT operations to document fixes for known issues in order to speed up the resolution processes.
<br>- An outage module allows IT operations to document all planned outages and notify concerned contacts.
<br>- Dashboards allow you to quickly get an overview of your IT.
<br><br>Each module can be set up little by little, independently.
</td>
<td class="dashboard">
<p>ITOP is service provider oriented, it allows IT engineers to manage easily multiple customers or organizations. ITOP, a robust OpenSource Web 2.0 application, delivers a feature-rich set of business processes that:</p>
- enhances IT management effectiveness,
<br> - drives IT operations performance,
<br> - improves customer satisfaction and provides executives with insights into business performance.
<br><br>ITOP is completely opened to be integrated within your current IT Management infrastructure.
<br><br>Adopting this new generation of IT Operational portal will help you to:
<br> - Better manage a more and more complex IT environment.
<br> - Move step by step to an ITIL oriented way to manage your customers.
<br> - Manage the most important asset of your IT: Documentation.
</td>
</tr>
<tr>
<td class="dashboard2">
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My Service calls</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizServiceCall" type="list" asynchronous="false" encoding="text/oql">SELECT bizServiceCall AS i WHERE i.caller_id = :current_contact_id</itopblock>
</td>
<td class="dashboard2">
<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;">My Incident tickets</p>
<itopblock BlockClass="DisplayBlock" objectclass="bizIncidentTicket" type="list" asynchronous="false" encoding="text/oql">SELECT bizIncidentTicket AS i WHERE i.caller_id = :current_contact_id</itopblock>
</td>
</tr>
</table>
application
1
0
0
Customization
UI.php
administrator
2
1
0
Triggers - entering
UI.php
../images/std_view.gif
<itopblock BlockClass="DisplayBlock" type="search" asynchronous="false" encoding="text/oql">SELECT TriggerOnStateEnter</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT TriggerOnStateEnter</itopblock>
</div>
administrator
2
500
0
Triggers - leaving
UI.php
../images/std_view.gif
<itopblock BlockClass="DisplayBlock" type="search" asynchronous="false" encoding="text/oql">SELECT TriggerOnStateLeave</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT TriggerOnStateLeave</itopblock>
</div>
administrator
2
500
0
Actions
UI.php
../images/std_view.gif
<itopblock BlockClass="DisplayBlock" type="search" asynchronous="false" encoding="text/oql">SELECT ActionEmail</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT ActionEmail</itopblock>
</div>
administrator
2
500
0
Application log
UI.php
../images/std_view.gif
<itopblock BlockClass="DisplayBlock" type="search" asynchronous="false" encoding="text/oql">SELECT Event</itopblock>
<div id="BottomPane">
<p></p>
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT Event</itopblock>
</div>
administrator
2
1
0
Notifications
UI.php
<div class="page_header" style="padding:0.5em;">
<h1>Configuration of the <span class="hilite">Notifications</span></h1>
</div>
<itoptoggle name="Help" open="true">
<div style="padding: 1em; font-size:1.25em;background: #E8F3CF;margin-top: 0.25em;">
<img src="../images/bell.png" style="margin-top: -60px; margin-right: 10px; float: right;">
<p>In iTop the notifications are fully customizable. They are based on two sets of objects: <i>triggers and actions</i>.</p>
<p><i><b>Triggers</b></i> define when a notification will be executed. There are 3 types of triggers for covering 3 differents phases of an object life cycle:
<ol>
<li>the 'OnCreate' triggers get executed when an object of the specified class is created</li>
<li>the 'OnStateEnter' triggers get executed before an object of the given class enters a specified state (coming from another state)</li>
<li>the 'OnStateLeave' triggers get executed when an object of the given class is leaving a specified state</li>
</ol>
</p>
<p>
<i><b>Actions</b></i> define the actions to be performed when the triggers execute. For now there is only one kind of action consisting in sending an email message.
Such actions also define the template to be used for sending the email as well as the other parameters of the message like the recipients, importance, etc.
</p>
<p>To be executed, actions must be associated to triggers.
When associated with a trigger, each action is given an 'order' number, specifying in which order the actions are to be executed.</p>
</div>
</itoptoggle>
<p> </p>
<itoptabs>
<itoptab name="Triggers">
<h3>Available Triggers</h3>
<table>
<tr>
<td style="vertical-align:top;width:50%;padding:1em;">
<h4>When entering a state</h4>
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT TriggerOnStateEnter</itopblock>
</td>
<td style="vertical-align:top;width:50%;padding:1em;">
<h4>When leaving a state</h4>
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT TriggerOnStateLeave</itopblock>
</td>
</tr>
</table>
</itoptab>
<itoptab name="Actions">
<h3>Available Actions</h3>
<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql">SELECT ActionEmail</itopblock>
</itoptab>
</itoptabs>
administrator
2
1
0