# iTop - ITSM & CMDB iTop stands for *IT Operations Portal*. It is a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT ## Features - Fully configurable [Configuration Management (CMDB)][10] - [HelpDesk][11] and Incident Management - [Service and Contract Management][12] - [Change][13] Management - Configurable [SLA][14] Management - Graphical [impact analysis][15] - [CSV import][16] tool for any data - Consistency [audit][17] to check data quality - [Data synchronization][18] (for data federation) ## Resources - [iTop Forums][1]: community support - [iTop Tickets][2]: for feature requests and bug reports - [Releases download][3] - [Software requirements][4] - [Documentation][5] covering both iTop and its official extensions - [iTop Hub][6] : discover and install extensions ! [1]: https://sourceforge.net/p/itop/discussion/ [2]: https://sourceforge.net/p/itop/tickets/ [3]: https://sourceforge.net/projects/itop/files/itop/ [4]: https://www.itophub.io/wiki/page?id=2_7_0%3Ainstall%3Aupgrading_itop [5]: https://www.itophub.io/wiki [6]: https://store.itophub.io/en_US/ [10]: https://www.itophub.io/wiki/page?id=latest%3Adatamodel%3Astart#configuration_management_cmdb [11]: https://www.itophub.io/wiki/page?id=latest%3Adatamodel%3Astart#ticketing [12]: https://www.itophub.io/wiki/page?id=latest%3Adatamodel%3Astart#service_management [13]: https://www.itophub.io/wiki/page?id=latest%3Adatamodel%3Astart#change_management [14]: https://www.itophub.io/wiki/page?id=latest%3Aimplementation%3Astart#service_level_agreements_and_targets [15]: https://www.itophub.io/wiki/page?id=latest%3Auser%3Aactions#relations [16]: https://www.itophub.io/wiki/page?id=latest%3Auser%3Abulk_modify#uploading_data [17]: https://www.itophub.io/wiki/page?id=latest%3Aadmin%3Aaudit [18]: https://www.itophub.io/wiki/page?id=latest%3Aadvancedtopics%3Adata_synchro_overview ## Last releases ### Versions 2.7.* - 2.7.1 published on April 8, 2020 - [Changes since the previous version][62] - [New features][63] - [Migration notes][64] - [Download iTop 2.7.0-2][65] [62]: https://www.itophub.io/wiki/page?id=2_7_0:release:change_log [63]: https://www.itophub.io/wiki/page?id=2_7_0:release:2_7_whats_new [64]: https://www.itophub.io/wiki/page?id=2_7_0:install:260_to_270_migration_notes [65]: https://sourceforge.net/projects/itop/files/itop/2.7.0-2 ### Versions 2.6.* - 2.6.0 published on January 9, 2019 - [Changes since the previous version][58] - [New features][59] - [Migration notes][60] - [Download iTop 2.6.3][61] [58]: https://www.itophub.io/wiki/page?id=2_6_0:release:change_log [59]: https://www.itophub.io/wiki/page?id=2_6_0:release:2_6_whats_new [60]: https://www.itophub.io/wiki/page?id=2_6_0:install:250_to_260_migration_notes [61]: https://sourceforge.net/projects/itop/files/itop/2.6.3 ### Versions 2.5.* - 2.5.0 published on July 11, 2018 - [Changes since the previous version][54] - [New features][55] - [Migration notes][56] - [Download iTop 2.5.1][57] [54]: https://www.itophub.io/wiki/page?id=2_5_0:release:change_log [55]: https://www.itophub.io/wiki/page?id=2_5_0:release:2_5_whats_new [56]: https://www.itophub.io/wiki/page?id=2_5_0:install:240_to_250_migration_notes [57]: https://sourceforge.net/projects/itop/files/itop/2.5.1 ## About Us iTop development is sponsored, led and supported by [Combodo][0]. [0]: https://www.combodo.com ## Contributors We would like to give a special thank you to the people from the community who contributed to this project, including: ### Names - Alves, David - Beck, Pedro - Bilger, Jean-François - Bostoen, Jeffrey - Cardoso, Anderson - Cassaro, Bruno - Casteleyn, Thomas - Castro, Randall Badilla - Colantoni, Maria Laura - Couronné, Guy - Dvořák, Lukáš - Goethals, Stefan - Gumble, David - Hippler, Lars - Khamit, Shamil - Kincel, Martin - Konečný, Kamil - Kunin, Vladimir - Lassiter, Dennis - Lazcano, Federico - Lucas, Jonathan - Malik, Remie - Rosenke, Stephan - Seki, Shoji - Shilov, Vladimir - Tulio, Marco - Turrubiates, Miguel ### Aliases - chifu1234 - cprobst - Karkoff1212 - larhip - Laura - Purple Grape - Schlobinux - theBigOne - ulmerspatz ### Companies - Hardis - ITOMIG - Pimkie