Ticket
bizmodel,searchable,changemgmt
true
autoincrement
change
id
status
rank
approved
60
assigned
40
closed
100
implemented
80
monitored
90
new
10
notapproved
70
plannedscheduled
50
rejected
30
validated
20
$ibo-lifecycle-neutral-state-primary-color
$ibo-lifecycle-neutral-state-secondary-color
status
new
true
reason
true
org_id]]>
requestor_id
Person
true
DEL_MANUAL
requestor_id
email
true
creation_date
true
impact
true
supervisor_group_id
Team
true
DEL_MANUAL
supervisor_group_id
name
true
supervisor_group_id]]>
supervisor_id
Person
true
DEL_MANUAL
false
supervisor_id
email
true
manager_group_id
Team
true
DEL_MANUAL
manager_group_id
name
true
manager_group_id]]>
manager_id
Person
true
DEL_MANUAL
false
manager_id
email
true
yes
no
outage
no
false
fallback
true
id
]]>
parent_id
Change
true
DEL_MANUAL
parent_id
ref
true
UserRequest
parent_change_id
add_remove
0
0
Incident
parent_change_id
add_remove
0
0
Problem
related_change_id
add_remove
0
0
Change
parent_id
add_remove
id]]>
0
0
-
1
HIGHLIGHT_CLASS_NONE
images/change-approved.svg
-
2
HIGHLIGHT_CLASS_NONE
images/change-rejected.svg
-
3
HIGHLIGHT_CLASS_NONE
images/change-closed.svg
rejected
approved
rejected
approved
approved
closed
true
public
Overload-DBObject
false
protected
Overload-DBObject
SetIfNull('creation_date', time());
$this->SetIfNull('last_update', time());
}]]>
false
protected
Overload-DBObject
Set('last_update', time());
}]]>
-
10
-
20
-
30
-
40
-
50
-
60
-
70
-
80
-
10
-
10
-
20
-
30
-
40
-
50
-
20
-
10
-
20
-
30
-
40
-
50
-
60
-
70
-
90
-
10
-
10
-
20
-
30
-
40
-
20
-
10
-
100
-
10
-
10
-
20
-
30
-
40
-
50
-
10
-
20
-
30
-
35
-
40
-
50
-
60
-
70
-
80
-
90
-
100
-
110
-
120
-
130
-
140
-
150
-
160
-
170
-
180
-
190
-
200
-
210
-
10
-
20
-
30
-
40
-
50
-
60
-
70
Change
bizmodel,searchable,changemgmt
false
autoincrement
change_routine
id
status
assigned
new
plannedscheduled
assigned
implemented
plannedscheduled
monitored
closed
SetCurrentDate
close_date
implemented
closed
SetCurrentDate
close_date
implemented
-
10
-
20
-
30
-
40
-
50
-
60
-
70
-
80
-
10
-
10
-
20
-
30
-
40
-
50
-
20
-
10
-
20
-
30
-
40
-
50
-
60
-
70
-
90
-
10
-
10
-
20
-
30
-
40
-
20
-
10
-
100
-
10
-
10
-
20
-
30
-
40
-
50
-
10
-
20
-
30
-
35
-
40
-
50
-
60
-
70
-
80
-
90
-
100
-
110
-
120
-
130
-
140
-
150
-
160
-
170
-
180
-
190
-
200
-
210
-
10
-
20
-
30
-
40
-
50
-
60
-
70
Change
bizmodel,searchable,changemgmt
true
autoincrement
change_approved
id
approval_date
true
status
-
10
-
20
-
30
-
40
-
50
-
60
-
70
-
80
-
10
-
10
-
20
-
30
-
40
-
50
-
20
-
10
-
20
-
30
-
40
-
50
-
60
-
70
-
90
-
10
-
10
-
20
-
30
-
40
-
20
-
10
-
100
-
10
-
10
-
20
-
30
-
40
-
50
-
60
-
10
-
20
-
30
-
35
-
40
-
50
-
60
-
70
-
80
-
90
-
100
-
110
-
120
-
130
-
140
-
150
-
160
-
170
-
180
-
190
-
200
-
210
-
220
-
10
-
20
-
30
-
40
-
50
-
60
-
70
ApprovedChange
bizmodel,searchable,changemgmt
false
autoincrement
change_normal
id
acceptance_date
true
status
validated
Reset
reason
rejected
new
assigned
new
new
validated
plannedscheduled
assigned
approved
Reset
reason
notapproved
plannedscheduled
implemented
plannedscheduled
plannedscheduled
approved
monitored
closed
SetCurrentDate
close_date
implemented
closed
SetCurrentDate
close_date
implemented
-
10
-
20
-
30
-
40
-
50
-
60
-
70
-
80
-
10
-
10
-
20
-
30
-
40
-
50
-
20
-
10
-
20
-
30
-
40
-
50
-
60
-
70
-
90
-
10
-
10
-
20
-
30
-
40
-
20
-
10
-
100
-
10
-
10
-
20
-
30
-
40
-
50
-
60
-
70
-
10
-
20
-
30
-
35
-
40
-
50
-
60
-
70
-
80
-
90
-
100
-
110
-
120
-
130
-
140
-
150
-
160
-
170
-
180
-
190
-
200
-
210
-
220
-
230
-
10
-
20
-
30
-
40
-
50
-
60
-
70
ApprovedChange
bizmodel,searchable,changemgmt
false
autoincrement
change_emergency
id
status
assigned
new
plannedscheduled
assigned
approved
Reset
reason
notapproved
plannedscheduled
implemented
plannedscheduled
plannedscheduled
approved
monitored
closed
SetCurrentDate
close_date
implemented
closed
SetCurrentDate
close_date
implemented
-
10
-
20
-
30
-
40
-
50
-
60
-
70
-
80
-
10
-
10
-
20
-
30
-
40
-
50
-
20
-
10
-
20
-
30
-
40
-
50
-
60
-
70
-
90
-
10
-
10
-
20
-
30
-
40
-
20
-
10
-
100
-
10
-
10
-
20
-
30
-
40
-
50
-
60
-
10
-
20
-
30
-
35
-
40
-
50
-
60
-
70
-
80
-
90
-
100
-
110
-
120
-
130
-
140
-
150
-
160
-
170
-
180
-
190
-
200
-
210
-
220
-
10
-
20
-
30
-
40
-
50
-
60
-
70
-
id)
]]>
Tickets:Related:OpenChanges
itop-change-mgmt-itil/images/change-ongoing.png
-
id)
AND (C.end_date < NOW() AND C.end_date > DATE_SUB(NOW(), INTERVAL 3 DAY ))
]]>
Tickets:Related:RecentChanges
itop-change-mgmt-itil/images/change-done.png
-
id)
]]>
Tickets:Related:OpenChanges
itop-change-mgmt-itil/images/change-ongoing.png
-
id)
AND (C.end_date < NOW() AND C.end_date > DATE_SUB(NOW(), INTERVAL 3 DAY ))
]]>
Tickets:Related:RecentChanges
itop-change-mgmt-itil/images/change-done.png
-
id)
]]>
Tickets:Related:OpenChanges
itop-change-mgmt-itil/images/change-ongoing.png
-
id)
AND (C.end_date < NOW() AND C.end_date > DATE_SUB(NOW(), INTERVAL 3 DAY ))
]]>
Tickets:Related:RecentChanges
itop-change-mgmt-itil/images/change-done.png
-
Tickets:Related:OpenChanges
itop-change-mgmt-itil/images/change-ongoing.png
-
DATE_SUB(NOW(), INTERVAL 3 DAY ))
]]>
Tickets:Related:RecentChanges
itop-change-mgmt-itil/images/change-done.png
-
Tickets:Related:OpenChanges
itop-change-mgmt-itil/images/change-ongoing.png
-
DATE_SUB(NOW(), INTERVAL 3 DAY ))
]]>
Tickets:Related:RecentChanges
itop-change-mgmt-itil/images/change-done.png