use Combodo\iTop\Application\UI\Base\Layout\TabContainer\Tab\AjaxTab; use Combodo\iTop\Application\WebPage\WebPage; /** * Base class for computing TTO or TTR on a ticket */ class ResponseTicketSLT { /** * Determines the shortest SLT, for this ticket, for the given metric. Returns null is no SLT was found * @param string $sMetric Type of metric 'TTO', 'TTR', etc as defined in the SLT class * @return hash Array with 'SLT' => name of the SLT selected, 'value' => duration in seconds of the SLT metric, null if no SLT applies to this ticket */ protected static function ComputeSLT($oTicket, $sMetric = 'TTO') { $iDeadline = null; if (MetaModel::IsValidClass('SLT')) { $sType = get_class($oTicket); if ($sType == 'Incident') { $sRequestType = 'incident'; } else { $sRequestType = $oTicket->Get('request_type'); } $aArgs = $oTicket->ToArgs(); $aArgs['metric'] = $sMetric; $aArgs['request_type'] = $sRequestType; //echo "

Managing:".$sMetric."-".$this->Get('request_type')."-".$this->Get('importance')."

\n"; $oSLTSet = new DBObjectSet( DBObjectSearch::FromOQL(RESPONSE_TICKET_SLT_QUERY), [], $aArgs ); $iMinDuration = PHP_INT_MAX; $sSLTName = ''; while ($oSLT = $oSLTSet->Fetch()) { $iDuration = (int)$oSLT->Get('value'); $sUnit = $oSLT->Get('unit'); switch ($sUnit) { case 'days': $iDuration = $iDuration * 24; // 24 hours in 1 days // Fall though // no break case 'hours': $iDuration = $iDuration * 60; // 60 minutes in 1 hour // Fall though // no break case 'minutes': $iDuration = $iDuration * 60; } if ($iDuration < $iMinDuration) { $iMinDuration = $iDuration; $sSLTName = $oSLT->GetName(); } } if ($iMinDuration == PHP_INT_MAX) { $iDeadline = null; } else { // Store $sSLTName to keep track of which SLT has been used $iDeadline = $iMinDuration; } } return $iDeadline; } } /** * Compute the TTO of a ticket - null if the class 'SLT' does not exist */ class ResponseTicketTTO extends ResponseTicketSLT implements iMetricComputer { public static function GetDescription() { return "Time to own a ticket"; } public function ComputeMetric($oObject) { $iRes = $this->ComputeSLT($oObject, 'TTO'); return $iRes; } } /** * Compute the TTR of a ticket - null if the class 'SLT' does not exist */ class ResponseTicketTTR extends ResponseTicketSLT implements iMetricComputer { public static function GetDescription() { return "Time to resolve a ticket"; } public function ComputeMetric($oObject) { $iRes = $this->ComputeSLT($oObject, 'TTR'); return $iRes; } } class _Ticket extends cmdbAbstractObject { public function UpdateImpactedItems() { require_once(APPROOT.'core/displayablegraph.class.inc.php'); /** @var ormLinkSet $oContactsSet */ $oContactsSet = $this->Get('contacts_list'); $aCIsToImpactCode = []; $aSources = []; $aExcluded = []; if (MetaModel::IsValidClass('FunctionalCI')) { /** @var ormLinkSet $oCIsSet */ $oCIsSet = $this->Get('functionalcis_list'); foreach ($oCIsSet as $oLink) { $iKey = $oLink->Get('functionalci_id'); $aCIsToImpactCode[$iKey] = ['link' => $oLink->GetKey(), 'code' => $oLink->Get('impact_code')]; if ($oLink->Get('impact_code') == 'manual') { $oObj = MetaModel::GetObject('FunctionalCI', $iKey); $aSources[$iKey] = $oObj; } elseif ($oLink->Get('impact_code') == 'not_impacted') { $oObj = MetaModel::GetObject('FunctionalCI', $iKey); $aExcluded[] = $oObj; } } } $aContactsToRoleCode = []; foreach ($oContactsSet as $oLink) { $iKey = $oLink->Get('contact_id'); $aContactsToRoleCode[$iKey] = ['link' => $oLink->GetKey(), 'code' => $oLink->Get('role_code')]; if ($oLink->Get('role_code') == 'do_not_notify') { $oObj = MetaModel::GetObject('Contact', $iKey); $aExcluded[] = $oObj; } } $sContextKey = 'itop-tickets/relation_context/'.get_class($this).'/impacts/down'; $aContextDefs = DisplayableGraph::GetContextDefinitions($sContextKey, true, ['this' => $this]); $aDefaultContexts = []; foreach ($aContextDefs as $sKey => $aDefinition) { // Add the default context queries to the computation if (array_key_exists('default', $aDefinition) && ($aDefinition['default'] == 'yes')) { $aDefaultContexts[] = $aDefinition['oql']; } } // Merge the directly impacted items with the "new" ones added by the "context" queries $aGraphObjects = []; $oRawGraph = MetaModel::GetRelatedObjectsDown('impacts', $aSources, 10, true /* bEnableRedundancy */, $aExcluded); $oIterator = new RelationTypeIterator($oRawGraph, 'Node'); foreach ($oIterator as $oNode) { // Any object node reached AND different from a source will do if (($oNode instanceof RelationObjectNode) && ($oNode->GetProperty('is_reached')) && (!$oNode->GetProperty('source'))) { $this->StoreComputedObject($aGraphObjects, $oNode->GetProperty('object')); } } if (count($aDefaultContexts) > 0) { $oAnnotatedGraph = MetaModel::GetRelatedObjectsDown('impacts', $aSources, 10, true /* bEnableRedundancy */, $aExcluded, $aDefaultContexts); $oIterator = new RelationTypeIterator($oAnnotatedGraph, 'Node'); foreach ($oIterator as $oNode) { // Only pick the nodes which are NOT impacted by a context root cause, and merge them in the list if (($oNode instanceof RelationObjectNode) && ($oNode->GetProperty('is_reached')) && (!$oNode->GetProperty('source')) && ($oNode->GetProperty('context_root_causes', null) == null)) { $this->StoreComputedObject($aGraphObjects, $oNode->GetProperty('object')); } } } // Remove unnecessary "computed" CIs and Contacts foreach ($aCIsToImpactCode as $iKey => $aCode) { if (($aCode['code'] == 'computed') && (!isset($aGraphObjects['FunctionalCI']) || (!array_key_exists($iKey, $aGraphObjects['FunctionalCI'])))) { $oCIsSet->RemoveItem($aCode['link']); } } foreach ($aContactsToRoleCode as $iKey => $aCode) { if (($aCode['code'] == 'computed') && (!isset($aGraphObjects['Contact']) || (!array_key_exists($iKey, $aGraphObjects['Contact'])))) { $oContactsSet->RemoveItem($aCode['link']); } } // Add new nodes foreach ($aGraphObjects as $sRootClass => $aObjects) { switch ($sRootClass) { case 'FunctionalCI': // Only FunctionalCIs which are not already linked to the ticket foreach ($aObjects as $iKey => $oObj) { if (!array_key_exists($iKey, $aCIsToImpactCode)) { $oNewLink = new lnkFunctionalCIToTicket(); $oNewLink->Set('functionalci_id', $iKey); $oNewLink->Set('impact_code', 'computed'); $oCIsSet->AddItem($oNewLink); } } break; case 'Contact': // Only link Contacts which are not already linked to the ticket foreach ($aObjects as $iKey => $oObj) { if (!array_key_exists($iKey, $aContactsToRoleCode)) { $oNewLink = new lnkContactToTicket(); $oNewLink->Set('contact_id', $iKey); $oNewLink->Set('role_code', 'computed'); $oContactsSet->AddItem($oNewLink); } } break; } } if (MetaModel::IsValidClass('FunctionalCI')) { $this->Set('functionalcis_list', $oCIsSet); } $this->Set('contacts_list', $oContactsSet); } private function StoreComputedObject(&$aGraphObjects, $oObj) { $iKey = $oObj->GetKey(); $sRootClass = MetaModel::GetRootClass(get_class($oObj)); $aGraphObjects[$sRootClass][$iKey] = $oObj; } public function DisplayBareRelations(WebPage $oPage, $bEditMode = false) { parent::DisplayBareRelations($oPage, $bEditMode); // Display the impact analysis for tickets not in 'closed' or 'resolved' status... and not in edition if ((!$bEditMode) && (!in_array($this->Get('status'), ['resolved', 'closed']))) { $oPage->AddAjaxTab( 'Ticket:ImpactAnalysis', utils::GetAbsoluteUrlAppRoot().'pages/ajax.render.php?operation=ticket_impact&class='.get_class($this).'&id='.$this->GetKey(), true, null, AjaxTab::ENUM_TAB_PLACEHOLDER_MISC ); } } }