Agent of the Ticket Can be used in Notification, to notify the agent of a Ticket. yes agent_id]]> id,email QueryOQL Agent of the Ticket unless the agent himself triggered the notification Can be used in Notification, to notify the agent of a Ticket. No email will be send if the person who triggered that notification is the agent himself. yes agent_id AND id != :current_contact_id]]> id,email QueryOQL Caller and Contacts linked to the Ticket Can be used in Notification, to notify the caller and all contacts associated to a Ticket yes id UNION SELECT Person WHERE id=:this->caller_id ]]> id,email QueryOQL Caller of the Ticket To be used in Notification, to notify the caller of a Ticket yes caller_id]]> id,email QueryOQL Contacts linked to the Ticket Can be used in Notification, to notify contacts associated to a Ticket yes id]]> id,email QueryOQL Manager of the Ticket caller Can be used in Ticket Notification, to notify the manager of the caller. yes caller_id]]> id,email QueryOQL Person who triggered the notification Can be used in Notification, to notify the person whom by their action triggered the notification. If used alone, it returns the person connected to iTop and running that query. yes id,email QueryOQL Team members of the Ticket Can be used in Notification, to notify the team members, to which the Ticket was dispatched. yes team_id ]]> id,email QueryOQL Team members of the Ticket other than the agent Can be used in Notification, to notify the team members, to which the Ticket was dispatched. The agent himself is excluded from that list. yes team_id AND P.id != :this->agent_id ]]> id,email QueryOQL Team of the Ticket Can be used in Notification, to notify the team generic email, to which the Ticket was dispatched. yes team_id]]> id,email QueryOQL Contacts of a Functional CI Can be used in Notification, to notify the Contacts linked to the Functional CI. yes id ]]> id,email QueryOQL Contacts of a Service Can be used in Notification, to notify the Contacts linked to the Service. yes id ]]> id,email QueryOQL Contacts of a Contract Can be used in Notification, to notify the Contacts linked to the Contract. yes id ]]> id,email QueryOQL