'インシデント管理', 'Menu:IncidentManagement+' => 'インシデント管理', 'Menu:Incident:Overview' => '概要', 'Menu:Incident:Overview+' => '概要', 'Menu:NewIncident' => '新規インシデント', 'Menu:NewIncident+' => 'インシデントチケット作成', 'Menu:SearchIncidents' => 'インシデント検索', 'Menu:SearchIncidents+' => 'インシデントチケット検索', 'Menu:Incident:Shortcuts' => 'ショートカット', 'Menu:Incident:Shortcuts+' => '', 'Menu:Incident:MyIncidents' => '担当しているインシデント', 'Menu:Incident:MyIncidents+' => '担当しているインシデント(エージェント)', 'Menu:Incident:EscalatedIncidents' => 'エスカレーションされたインシデント', 'Menu:Incident:EscalatedIncidents+' => 'エスカレーションされたインシデント', 'Menu:Incident:OpenIncidents' => '全オープンインシデント', 'Menu:Incident:OpenIncidents+' => '全オープンインシデント', 'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => '最近14日の優先度別インシデント', 'UI-IncidentManagementOverview-Last-14-days' => '最近14日のインシデント数', 'UI-IncidentManagementOverview-OpenIncidentByStatus' => '状態別オープンインシデント', 'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'エージェント別オープンインシデント', 'UI-IncidentManagementOverview-OpenIncidentByCustomer' => '顧客別オープンインシデント', ]); // Dictionnay conventions // Class: // Class:+ // Class:/Attribute: // Class:/Attribute:+ // Class:/Attribute:/Value: // Class:/Attribute:/Value:+ // Class:/Stimulus: // Class:/Stimulus:+ // // Class: Incident // Dict::Add('JA JP', 'Japanese', '日本語', [ 'Class:Incident' => 'インシデント', 'Class:Incident+' => '', 'Class:Incident/Attribute:status' => '状態', 'Class:Incident/Attribute:status+' => '', 'Class:Incident/Attribute:status/Value:new' => '新規', 'Class:Incident/Attribute:status/Value:new+' => '', 'Class:Incident/Attribute:status/Value:escalated_tto' => 'エスカレートTTO', 'Class:Incident/Attribute:status/Value:escalated_tto+' => '', 'Class:Incident/Attribute:status/Value:assigned' => '割り当て', 'Class:Incident/Attribute:status/Value:assigned+' => '', 'Class:Incident/Attribute:status/Value:escalated_ttr' => 'エスカレートTTR', 'Class:Incident/Attribute:status/Value:escalated_ttr+' => '', 'Class:Incident/Attribute:status/Value:waiting_for_approval' => '承認待ち', 'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '', 'Class:Incident/Attribute:status/Value:pending' => '保留中', 'Class:Incident/Attribute:status/Value:pending+' => '', 'Class:Incident/Attribute:status/Value:resolved' => '解決済み', 'Class:Incident/Attribute:status/Value:resolved+' => '', 'Class:Incident/Attribute:status/Value:closed' => 'クローズ', 'Class:Incident/Attribute:status/Value:closed+' => '', 'Class:Incident/Attribute:impact' => 'インパクト', 'Class:Incident/Attribute:impact+' => '', 'Class:Incident/Attribute:impact/Value:1' => '部門', 'Class:Incident/Attribute:impact/Value:1+' => '', 'Class:Incident/Attribute:impact/Value:2' => 'サービス', 'Class:Incident/Attribute:impact/Value:2+' => '', 'Class:Incident/Attribute:impact/Value:3' => '個人', 'Class:Incident/Attribute:impact/Value:3+' => '', 'Class:Incident/Attribute:priority' => '優先度', 'Class:Incident/Attribute:priority+' => '', 'Class:Incident/Attribute:priority/Value:1' => '重大', 'Class:Incident/Attribute:priority/Value:1+' => '重大', 'Class:Incident/Attribute:priority/Value:2' => '高', 'Class:Incident/Attribute:priority/Value:2+' => '高', 'Class:Incident/Attribute:priority/Value:3' => '中', 'Class:Incident/Attribute:priority/Value:3+' => '中', 'Class:Incident/Attribute:priority/Value:4' => '低', 'Class:Incident/Attribute:priority/Value:4+' => '低', 'Class:Incident/Attribute:urgency' => '緊急度', 'Class:Incident/Attribute:urgency+' => '', 'Class:Incident/Attribute:urgency/Value:1' => '至急', 'Class:Incident/Attribute:urgency/Value:1+' => '至急', 'Class:Incident/Attribute:urgency/Value:2' => '高', 'Class:Incident/Attribute:urgency/Value:2+' => '高', 'Class:Incident/Attribute:urgency/Value:3' => '中', 'Class:Incident/Attribute:urgency/Value:3+' => '中', 'Class:Incident/Attribute:urgency/Value:4' => '低', 'Class:Incident/Attribute:urgency/Value:4+' => '低', 'Class:Incident/Attribute:origin' => '情報源', 'Class:Incident/Attribute:origin+' => '', 'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~', 'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~', 'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~', 'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~', 'Class:Incident/Attribute:origin/Value:mail' => 'メール', 'Class:Incident/Attribute:origin/Value:mail+' => 'メール', 'Class:Incident/Attribute:origin/Value:monitoring' => 'モニタリング', 'Class:Incident/Attribute:origin/Value:monitoring+' => 'モニタリング', 'Class:Incident/Attribute:origin/Value:phone' => '電話', 'Class:Incident/Attribute:origin/Value:phone+' => '電話', 'Class:Incident/Attribute:origin/Value:portal' => 'ポータル', 'Class:Incident/Attribute:origin/Value:portal+' => 'ポータル', 'Class:Incident/Attribute:service_id' => 'サービス', 'Class:Incident/Attribute:service_id+' => '', 'Class:Incident/Attribute:service_name' => 'サービス名', 'Class:Incident/Attribute:service_name+' => '', 'Class:Incident/Attribute:servicesubcategory_id' => 'サービス中分類', 'Class:Incident/Attribute:servicesubcategory_id+' => '', 'Class:Incident/Attribute:servicesubcategory_name' => 'サービス中分類名', 'Class:Incident/Attribute:servicesubcategory_name+' => '', 'Class:Incident/Attribute:escalation_flag' => 'エスカレーションフラグ', 'Class:Incident/Attribute:escalation_flag+' => '', 'Class:Incident/Attribute:escalation_flag/Value:no' => 'いいえ', 'Class:Incident/Attribute:escalation_flag/Value:no+' => 'いいえ', 'Class:Incident/Attribute:escalation_flag/Value:yes' => 'はい', 'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'はい', 'Class:Incident/Attribute:escalation_reason' => '理由', 'Class:Incident/Attribute:escalation_reason+' => '', 'Class:Incident/Attribute:assignment_date' => '割り当て日', 'Class:Incident/Attribute:assignment_date+' => '', 'Class:Incident/Attribute:resolution_date' => '解決日', 'Class:Incident/Attribute:resolution_date+' => '', 'Class:Incident/Attribute:last_pending_date' => '最終保留日', 'Class:Incident/Attribute:last_pending_date+' => '', 'Class:Incident/Attribute:cumulatedpending' => '合計保留', 'Class:Incident/Attribute:cumulatedpending+' => '', 'Class:Incident/Attribute:tto' => 'tto', 'Class:Incident/Attribute:tto+' => '', 'Class:Incident/Attribute:ttr' => 'ttr', 'Class:Incident/Attribute:ttr+' => '', 'Class:Incident/Attribute:tto_time_spent' => 'TTO time spent~~', 'Class:Incident/Attribute:tto_time_spent+' => '~~', 'Class:Incident/Attribute:ttr_time_spent' => 'TTR time spent~~', 'Class:Incident/Attribute:ttr_time_spent+' => '~~', 'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO 期限', 'Class:Incident/Attribute:tto_escalation_deadline+' => '', 'Class:Incident/Attribute:sla_tto_passed' => 'SLA tto 合格', 'Class:Incident/Attribute:sla_tto_passed+' => '', 'Class:Incident/Attribute:sla_tto_over' => 'SLA tto オーバー', 'Class:Incident/Attribute:sla_tto_over+' => '', 'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR 期限', 'Class:Incident/Attribute:ttr_escalation_deadline+' => '', 'Class:Incident/Attribute:sla_ttr_passed' => 'SLA ttr 合格', 'Class:Incident/Attribute:sla_ttr_passed+' => '', 'Class:Incident/Attribute:sla_ttr_over' => 'SLA ttr オーバー', 'Class:Incident/Attribute:sla_ttr_over+' => '', 'Class:Incident/Attribute:time_spent' => '解決遅れ', 'Class:Incident/Attribute:time_spent+' => '', 'Class:Incident/Attribute:resolution_code' => '解決コード', 'Class:Incident/Attribute:resolution_code+' => '', 'Class:Incident/Attribute:resolution_code/Value:assistance' => '補助', 'Class:Incident/Attribute:resolution_code/Value:assistance+' => '補助', 'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'バグ修正', 'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => 'バグ修正', 'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'ハードウエア修理', 'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => 'ハードウエア修理', 'Class:Incident/Attribute:resolution_code/Value:other' => 'その他', 'Class:Incident/Attribute:resolution_code/Value:other+' => 'その他', 'Class:Incident/Attribute:resolution_code/Value:software patch' => 'ソフトウエアパッチ', 'Class:Incident/Attribute:resolution_code/Value:software patch+' => 'ソフトウエアパッチ', 'Class:Incident/Attribute:resolution_code/Value:system update' => 'システム更新', 'Class:Incident/Attribute:resolution_code/Value:system update+' => 'システム更新', 'Class:Incident/Attribute:resolution_code/Value:training' => '研修', 'Class:Incident/Attribute:resolution_code/Value:training+' => '研修', 'Class:Incident/Attribute:solution' => '解決', 'Class:Incident/Attribute:solution+' => '', 'Class:Incident/Attribute:pending_reason' => '保留理由', 'Class:Incident/Attribute:pending_reason+' => '', 'Class:Incident/Attribute:parent_incident_id' => '親インシデント', 'Class:Incident/Attribute:parent_incident_id+' => '', 'Class:Incident/Attribute:parent_incident_ref' => '親インシデント参照', 'Class:Incident/Attribute:parent_incident_ref+' => '', 'Class:Incident/Attribute:parent_change_id' => '親変更', 'Class:Incident/Attribute:parent_change_id+' => '', 'Class:Incident/Attribute:parent_change_ref' => '親変更参照', 'Class:Incident/Attribute:parent_change_ref+' => '', 'Class:Incident/Attribute:parent_problem_id' => 'Parent problem id~~', 'Class:Incident/Attribute:parent_problem_id+' => '~~', 'Class:Incident/Attribute:parent_problem_ref' => 'Parent problem ref~~', 'Class:Incident/Attribute:parent_problem_ref+' => '~~', 'Class:Incident/Attribute:related_request_list' => 'Child requests~~', 'Class:Incident/Attribute:related_request_list+' => '~~', 'Class:Incident/Attribute:child_incidents_list' => '子インシデント', 'Class:Incident/Attribute:child_incidents_list+' => 'All the child incidents related to this incident~~', 'Class:Incident/Attribute:public_log' => 'パブリックログ', 'Class:Incident/Attribute:public_log+' => '', 'Class:Incident/Attribute:user_satisfaction' => 'ユーザ満足度', 'Class:Incident/Attribute:user_satisfaction+' => '', 'Class:Incident/Attribute:user_satisfaction/Value:1' => '非常に満足', 'Class:Incident/Attribute:user_satisfaction/Value:1+' => '非常に満足', 'Class:Incident/Attribute:user_satisfaction/Value:2' => '十分満足', 'Class:Incident/Attribute:user_satisfaction/Value:2+' => '十分満足', 'Class:Incident/Attribute:user_satisfaction/Value:3' => '多少不満', 'Class:Incident/Attribute:user_satisfaction/Value:3+' => '多少不満', 'Class:Incident/Attribute:user_satisfaction/Value:4' => '非常に不満', 'Class:Incident/Attribute:user_satisfaction/Value:4+' => '非常に不満', 'Class:Incident/Attribute:user_comment' => 'ユーザコメント', 'Class:Incident/Attribute:user_comment+' => '', 'Class:Incident/Attribute:parent_incident_id_friendlyname' => '親インシデント名', 'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '', 'Class:Incident/Stimulus:ev_assign' => '割り当て', 'Class:Incident/Stimulus:ev_assign+' => '', 'Class:Incident/Stimulus:ev_reassign' => '再割り当て', 'Class:Incident/Stimulus:ev_reassign+' => '', 'Class:Incident/Stimulus:ev_pending' => '保留', 'Class:Incident/Stimulus:ev_pending+' => '', 'Class:Incident/Stimulus:ev_timeout' => 'タイムアウト', 'Class:Incident/Stimulus:ev_timeout+' => '', 'Class:Incident/Stimulus:ev_autoresolve' => '自動解決', 'Class:Incident/Stimulus:ev_autoresolve+' => '', 'Class:Incident/Stimulus:ev_autoclose' => '自動クローズ', 'Class:Incident/Stimulus:ev_autoclose+' => '', 'Class:Incident/Stimulus:ev_resolve' => '解決とマーク', 'Class:Incident/Stimulus:ev_resolve+' => '', 'Class:Incident/Stimulus:ev_close' => 'このリクエストをクローズ', 'Class:Incident/Stimulus:ev_close+' => '', 'Class:Incident/Stimulus:ev_reopen' => '再オープン', 'Class:Incident/Stimulus:ev_reopen+' => '', 'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Cannot assign the Parent incident to the incident itself~~', 'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets~~', 'Class:Incident/Method:ResolveChildTickets+' => 'Cascade the resolution to child ticket (ev_autoresolve), and align the following characteristics: service, team, agent, resolution info~~', 'Tickets:Related:OpenIncidents' => 'Open incidents~~', ]);