<default>Brick:Portal:NewRequest:Title</default>

service_id AND sc.org_id = :this->org_id AND slt.request_type = :request_type AND slt.priority = :this->priority]]> cmdbAbstractObject _Ticket bizmodel,searchable,structure true autoincrement ticket id finalclass false ongoing resolved closed $ibo-lifecycle-neutral-state-primary-color $ibo-lifecycle-neutral-state-secondary-color operational_status ongoing status ref true org_id Organization false DEL_AUTO org_id name org_id]]> caller_id Person true DEL_AUTO caller_id name team_id Team true DEL_AUTO team_id name team_id email team_id]]> agent_id Person true DEL_AUTO false agent_id name title false description false html true start_date true end_date true last_update true none close_date true private_log true lnkContactToTicket ticket_id 0 0 contact_id true WorkOrder ticket_id 0 0 EVENT_DB_LINKS_CHANGED OnLinksChangedTicket 0 EVENT_DB_BEFORE_WRITE OnBeforeWriteTicket 0 false public EventListener

UpdateImpactedItems();
    }
        ]]>

false public EventListener

ListChanges();
        if ($this->IsNew() || array_key_exists('functionalcis_list', $aChanges) || array_key_exists('contacts_list', $aChanges)) {
            $this->UpdateImpactedItems();
        }
    }
        ]]>

false public Overload-DBObject

MakeTicketRef($iNextId);
          $this->SetIfNull('ref', $sRef);
          $iKey = parent::DBInsertNoReload();
          return $iKey;
    }
        ]]>

false protected Overload-DBObject true public Overload-DBObject /** * * Add the current contact associated Person to the contacts_list of this Ticket * No error if there is no associated Person or if the Person is already in the list * @return bool Return true on success */ false public

 0) {
            $oContactsSet = $this->Get('contacts_list');
            if (!in_array($iPersonId, $oContactsSet->GetColumnAsArray('contact_id'))) {
                $oLnk = MetaModel::NewObject('lnkContactToTicket');
                $oLnk->Set('contact_id', $iPersonId);
                $oLnk->Set('ticket_id', $this->GetKey());
                $oContactsSet->AddItem($oLnk);
                $this->Set('contacts_list', $oContactsSet);
                $this->DBUpdate();
            }
	      }
		    return true;
	  }]]>

/** * * Remove the current user associated Person from the contacts_list of this Ticket * No error if there is no associated Person or if the Person is not in the list * @return bool Return true */ false public

 0) {
            $oContactsSet = $this->Get('contacts_list');
            foreach ($oContactsSet as $oLnk) {
                if ($oLnk->Get('contact_id') == $iPersonId) {
                    $oContactsSet->RemoveItem($oLnk->GetKey());
                    $this->Set('contacts_list', $oContactsSet);
                    $this->DBUpdate();
                    return true;
                }
            }
        }
      return true;
	  }]]>

10 20 30 40 50 60 70 75 80 90 100 110 120 130 150

10 20 30 35 10 20 30 35 40 50 60 70 10 20 30 40 50 60 65 70

10 20 30

cmdbAbstractObject 1 bizmodel false autoincrement lnkcontacttoticket id false true ticket_id Ticket false DEL_AUTO ticket_id ref contact_id Contact false DEL_AUTO contact_id email contact_id name role true manual computed do_not_notify impact_code manual false list

10 20 30

10 20 30 10 20 30 10 20 30 cmdbAbstractObject bizmodel,searchable,incidentmgmt,requestmgmt,changemgmt,m2prequest false autoincrement workorder id status name false open closed status open false list description false ticket_id Ticket true DEL_AUTO ticket_id ref SELECT Team team_id Team false DEL_MANUAL team_id email team_id]]> owner_id Person true DEL_MANUAL false agent_id email start_date false end_date true log true closed SetCurrentDateIfNull end_date false public StimulusUserAction

Get('log');
		$sLog = $oLog->GetModifiedEntry('html');
		if ($sLog != '')
		{
			$oTicket = MetaModel::GetObject('Ticket', $this->Get('ticket_id'), false);
			if ($oTicket)
			{
				$oTicket->Set('private_log', $sLog);
				$oTicket->DBUpdate();
			}
		}
	}]]>

false protected Overload-DBObject

UpdateParentTicketLog();
	}]]>

10 20 30 40 50 60 70 80

10 20 30 40 50 60 70 10 20 30 40 50 10 20 30 40 50 60 Ticket caller_id add_only 0 0

Ticket team_id none 0 0 true 400px 10 <default>Brick:Portal:NewRequest:Title</default> Brick:Portal:NewRequest:Title+ fc fc-new-request fc-2x ServiceFamily icon Service servicefamily_id description description icon Class:Service service_id description description Class:ServiceSubcategory UserRequest fc fc-new-request fc-1-6x fc-flip-horizontal list auto true 20 400px <default>Brick:Portal:OngoingRequests:Title</default> Brick:Portal:OngoingRequests:Title+ fc fc-ongoing-request fc-2x true 1 Brick:Portal:OngoingRequests:Tab:OnGoing 2 Brick:Portal:OngoingRequests:Tab:Resolved full true true 50 false 400px <default>Brick:Portal:ClosedRequests:Title</default> fc fc-closed-request fc-2x 1 Brick:Portal:ClosedRequests:Title auto true true 120 false false 400px <default>Brick:Portal:ListAllRequests:Title</default> Brick:Portal:ListAllRequests:Title+ fc fc-ongoing-request fc-2x true 1 Brick:Portal:ListAllRequests:Tab auto true true 30 true false 400px <default>Brick:Portal:SearchInAllRequests:Title</default> Brick:Portal:SearchInAllRequests:Title+ manage-all-tickets-for-portal-user Combodo\iTop\Portal\Brick\ManageBrick

Service

ServiceSubcategory

Ticket go-to-open-requests

{{'Ticket:Type'|dict_s}} & {{'Ticket:date'|dict_s}}

Ticket go-to-open-requests

Person

org_id]]> true org_id AND s.status = 'production']]> true org_id AND s.status = 'implementation']]> org_id AND ssc.status = 'production']]> true org_id AND ssc.status = 'implementation']]> org_id AND T.finalclass IN ('UserRequest', 'Incident')]]> set(caller_id, $current_contact_id$) copy(org_id, org_id) set(origin, portal) Service copy(id, service_id) ServiceSubcategory copy(id, servicesubcategory_id) copy(service_id, service_id) ongoing-tickets-for-portal-user services