- Portal power users can see ALL the tickets of the current customer
- Reopen and Close are done in a separate dialog box where the user will input requested data
- On closed tickets, the user satisfaction and comments are displayed
SVN:trunk[2697]
Change Name into Last Name for a object person in English dictionary (Trac #530)
Allow service manager to delete objects in the service catalog (Trac #506)
SVN:trunk[2491]