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Ticket transitions: 'reassign' force change of agent, agent and team in 'assigned' state are read-only, user satisfaction and user comment are read-only in 'closed' state.

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In Enhanced Portal: 're-open' prompt for caselog and 'on-going tickets' brick has a modified label (english and french) and ticket count is now displayed on each tab.

SVN:trunk[4797]
This commit is contained in:
Vincent Dumas
2017-07-04 15:50:20 +00:00
parent d80c2293dc
commit f8b6fb51c2
6 changed files with 96 additions and 49 deletions
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101
datamodels/2.x/itop-tickets/datamodel.itop-tickets.xml
View File

@@ -1164,7 +1164,7 @@
<!-- Mandatory -->
<tabs>
<!-- Optional. Show object count for each tabs. Available values are true|false. Default is false. -->
<!--<show_tab_counts>false</show_tab_counts>-->
<show_tab_counts>true</show_tab_counts>
<!-- Mandatory. Grouping by tabs -->
<!--<attribute>operational_status</attribute>-->
<!-- attribute xor groups tag -->
@@ -1338,48 +1338,50 @@
<fields></fields>
<twig>
<div class="row">
<div class="col-sm-6">
<div class="form_field" data-field-id="caller_id" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="service_id" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="servicesubcategory_id" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="title" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="description" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="solution" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="user_satisfaction" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="user_comment" data-field-flags="read_only">
</div>
<div class="col-sm-7">
<fieldset>
<legend>{{'Ticket:baseinfo'|dict_s}}</legend>
<div class="col-sm-6">
<div class="form_field" data-field-id="title" data-field-flags="read_only"></div>
<div class="form_field" data-field-id="service_id" data-field-flags="read_only"></div>
</div>
<div class="col-sm-6">
<div class="form_field" data-field-id="caller_id" data-field-flags="read_only"></div>
<div class="form_field" data-field-id="servicesubcategory_id" data-field-flags="read_only"></div>
</div>
<div class="col-sm-12">
<div class="form_field" data-field-id="description" data-field-flags="read_only"></div>
<div class="form_field" data-field-id="solution" data-field-flags="read_only"></div>
</div>
<div class="col-sm-6">
<div class="form_field" data-field-id="user_satisfaction" data-field-flags="read_only"></div>
</div>
<div class="col-sm-6">
<div class="form_field" data-field-id="user_comment" data-field-flags="read_only"></div>
</div>
</fieldset>
</div>
<div class="col-sm-6">
<div class="form_field" data-field-id="status" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="impact" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="urgency" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="priority" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="start_date" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="last_update" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="resolution_date" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="agent_id" data-field-flags="read_only">
</div>
<div class="col-sm-5">
<fieldset>
<legend>{{'Ticket:Type'|dict_s}} &amp; {{'Ticket:date'|dict_s}}</legend>
<div class="col-sm-6">
<div class="form_field" data-field-id="status" data-field-flags="read_only"></div>
<div class="form_field" data-field-id="impact" data-field-flags="read_only"></div>
<div class="form_field" data-field-id="urgency" data-field-flags="read_only"></div>
<div class="form_field" data-field-id="priority" data-field-flags="read_only"></div>
</div>
<div class="col-sm-6">
<div class="form_field" data-field-id="start_date" data-field-flags="read_only"></div>
<div class="form_field" data-field-id="last_update" data-field-flags="read_only"></div>
<div class="form_field" data-field-id="resolution_date" data-field-flags="read_only"></div>
<div class="form_field" data-field-id="agent_id" data-field-flags="read_only"></div>
</div>
</fieldset>
</div>
</div>
<div>
<div class="form_field" data-field-id="contacts_list">
</div>
<div class="form_field" data-field-id="public_log">
</div>
<div class="form_field" data-field-id="contacts_list"></div>
<div class="form_field" data-field-id="public_log"></div>
</div>
</twig>
<modes>
@@ -1387,17 +1389,28 @@
<mode id="view"/>
</modes>
</form>
<form id="ticket-apply-stimulus">
<form id="ticket-reopen">
<class>Ticket</class>
<fields />
<twig>
<div>
<div class="form_field" data-field-id="team_id" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="agent_id" data-field-flags="read_only">
</div>
<div class="form_field" data-field-id="public_log" data-field-flags="must_prompt"></div>
<div class="form_field" data-field-id="team_id" data-field-flags="hidden"></div>
<div class="form_field" data-field-id="agent_id" data-field-flags="hidden"></div>
</div>
</twig>
<modes>
<mode id="apply_stimulus">
<stimuli>
<stimulus id="ev_reopen"/>
</stimuli>
</mode>
</modes>
</form>
<form id="ticket-apply-stimulus">
<class>Ticket</class>
<fields />
<twig />
<modes>
<mode id="apply_stimulus"/>
</modes>