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Ticket transitions: 'reassign' force change of agent, agent and team in 'assigned' state are read-only, user satisfaction and user comment are read-only in 'closed' state.
In Enhanced Portal: 're-open' prompt for caselog and 'on-going tickets' brick has a modified label (english and french) and ticket count is now displayed on each tab. SVN:trunk[4797]
This commit is contained in:
Vincent Dumas
@@ -1164,7 +1164,7 @@
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<!-- Mandatory -->
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<tabs>
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<!-- Optional. Show object count for each tabs. Available values are true|false. Default is false. -->
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<!--<show_tab_counts>false</show_tab_counts>-->
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<show_tab_counts>true</show_tab_counts>
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<!-- Mandatory. Grouping by tabs -->
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<!--<attribute>operational_status</attribute>-->
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<!-- attribute xor groups tag -->
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@@ -1338,48 +1338,50 @@
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<fields></fields>
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<twig>
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<div class="row">
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<div class="col-sm-6">
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<div class="form_field" data-field-id="caller_id" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="service_id" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="servicesubcategory_id" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="title" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="description" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="solution" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="user_satisfaction" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="user_comment" data-field-flags="read_only">
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</div>
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<div class="col-sm-7">
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<fieldset>
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<legend>{{'Ticket:baseinfo'|dict_s}}</legend>
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<div class="col-sm-6">
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<div class="form_field" data-field-id="title" data-field-flags="read_only"></div>
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<div class="form_field" data-field-id="service_id" data-field-flags="read_only"></div>
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</div>
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<div class="col-sm-6">
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<div class="form_field" data-field-id="caller_id" data-field-flags="read_only"></div>
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<div class="form_field" data-field-id="servicesubcategory_id" data-field-flags="read_only"></div>
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</div>
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<div class="col-sm-12">
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<div class="form_field" data-field-id="description" data-field-flags="read_only"></div>
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<div class="form_field" data-field-id="solution" data-field-flags="read_only"></div>
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</div>
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<div class="col-sm-6">
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<div class="form_field" data-field-id="user_satisfaction" data-field-flags="read_only"></div>
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</div>
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<div class="col-sm-6">
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<div class="form_field" data-field-id="user_comment" data-field-flags="read_only"></div>
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</div>
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</fieldset>
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</div>
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<div class="col-sm-6">
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<div class="form_field" data-field-id="status" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="impact" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="urgency" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="priority" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="start_date" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="last_update" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="resolution_date" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="agent_id" data-field-flags="read_only">
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</div>
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<div class="col-sm-5">
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<fieldset>
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<legend>{{'Ticket:Type'|dict_s}} & {{'Ticket:date'|dict_s}}</legend>
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<div class="col-sm-6">
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<div class="form_field" data-field-id="status" data-field-flags="read_only"></div>
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<div class="form_field" data-field-id="impact" data-field-flags="read_only"></div>
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<div class="form_field" data-field-id="urgency" data-field-flags="read_only"></div>
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<div class="form_field" data-field-id="priority" data-field-flags="read_only"></div>
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</div>
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<div class="col-sm-6">
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<div class="form_field" data-field-id="start_date" data-field-flags="read_only"></div>
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<div class="form_field" data-field-id="last_update" data-field-flags="read_only"></div>
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<div class="form_field" data-field-id="resolution_date" data-field-flags="read_only"></div>
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<div class="form_field" data-field-id="agent_id" data-field-flags="read_only"></div>
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</div>
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</fieldset>
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</div>
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</div>
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<div>
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<div class="form_field" data-field-id="contacts_list">
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</div>
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<div class="form_field" data-field-id="public_log">
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</div>
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<div class="form_field" data-field-id="contacts_list"></div>
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<div class="form_field" data-field-id="public_log"></div>
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</div>
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</twig>
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<modes>
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@@ -1387,17 +1389,28 @@
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<mode id="view"/>
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</modes>
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</form>
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<form id="ticket-apply-stimulus">
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<form id="ticket-reopen">
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<class>Ticket</class>
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<fields />
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<twig>
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<div>
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<div class="form_field" data-field-id="team_id" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="agent_id" data-field-flags="read_only">
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</div>
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<div class="form_field" data-field-id="public_log" data-field-flags="must_prompt"></div>
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<div class="form_field" data-field-id="team_id" data-field-flags="hidden"></div>
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<div class="form_field" data-field-id="agent_id" data-field-flags="hidden"></div>
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</div>
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</twig>
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<modes>
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<mode id="apply_stimulus">
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<stimuli>
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<stimulus id="ev_reopen"/>
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</stimuli>
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</mode>
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</modes>
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</form>
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<form id="ticket-apply-stimulus">
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<class>Ticket</class>
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<fields />
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<twig />
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<modes>
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<mode id="apply_stimulus"/>
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</modes>
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@@ -250,7 +250,7 @@ Dict::Add('EN US', 'English', 'English', array(
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'Brick:Portal:NewRequest:Title+' => '<p>Need help?</p><p>Pick from the services catalog and submit your request to our support teams.</p>',
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'Brick:Portal:OngoingRequests:Title' => 'Ongoing requests',
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'Brick:Portal:OngoingRequests:Title+' => '<p>Follow up with your ongoing requests.</p><p>Check the progress, add comments, attach documents, acknowledge the solution.</p>',
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'Brick:Portal:OngoingRequests:Tab:OnGoing' => 'On going',
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'Brick:Portal:OngoingRequests:Tab:OnGoing' => 'Open',
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'Brick:Portal:OngoingRequests:Tab:Resolved' => 'Resolved',
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'Brick:Portal:ClosedRequests:Title' => 'Closed requests',
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));
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@@ -236,7 +236,7 @@ Dict::Add('FR FR', 'French', 'Français', array(
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'Brick:Portal:NewRequest:Title+' => '<p>Besoin d\'assistance ?</p><p>Choisissez un service (assistance ou dépannage) et soumettez votre requête à nos équipes de support.</p>',
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'Brick:Portal:OngoingRequests:Title' => 'Requêtes en cours',
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'Brick:Portal:OngoingRequests:Title+' => '<p>Suivez vos requêtes en cours.</p><p>Consultez l\'avancement, ajoutez des commentaires ou des pièces jointes, validez la solution.</p>',
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'Brick:Portal:OngoingRequests:Tab:OnGoing' => 'En cours',
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'Brick:Portal:OngoingRequests:Tab:OnGoing' => 'Ouvertes',
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'Brick:Portal:OngoingRequests:Tab:Resolved' => 'Résolues',
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'Brick:Portal:ClosedRequests:Title' => 'Requêtes fermées',
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));
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