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Ticket transitions: 'reassign' force change of agent, agent and team in 'assigned' state are read-only, user satisfaction and user comment are read-only in 'closed' state.

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In Enhanced Portal: 're-open' prompt for caselog and 'on-going tickets' brick has a modified label (english and french) and ticket count is now displayed on each tab.

SVN:trunk[4797]
This commit is contained in:
Vincent Dumas
2017-07-04 15:50:20 +00:00
parent d80c2293dc
commit f8b6fb51c2
6 changed files with 96 additions and 49 deletions
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13
datamodels/2.x/itop-request-mgmt/datamodel.itop-request-mgmt.xml
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@@ -596,10 +596,12 @@
<attribute id="team_id">
<mandatory/>
<must_prompt/>
<read_only/>
</attribute>
<attribute id="agent_id">
<mandatory/>
<must_prompt/>
<read_only/>
</attribute>
<attribute id="approver_id">
<read_only/>
@@ -661,6 +663,14 @@
<transition id="ev_reassign">
<target>assigned</target>
<actions/>
<flags>
<attribute id="agent_id">
<must_change/>
</attribute>
<attribute id="team_id">
<must_prompt/>
</attribute>
</flags>
</transition>
<transition id="ev_timeout">
<target>escalated_ttr</target>
@@ -1050,12 +1060,13 @@
</attribute>
<attribute id="pending_reason">
<read_only/>
<read_only/>
</attribute>
<attribute id="user_satisfaction">
<read_only/>
<must_prompt/>
</attribute>
<attribute id="user_comment">
<read_only/>
<must_prompt/>
</attribute>
</flags>