mirror of
https://github.com/Combodo/iTop.git
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Merge branch 'develop' into feature/b931
# Conflicts: # application/applicationextension.inc.php # core/attributedef.class.inc.php # core/cmdbchangeop.class.inc.php # core/cmdbobject.class.inc.php # core/dbobjectsearch.class.php # core/oql/expression.class.inc.php # core/oql/oql-lexer.plex # core/oql/oql-parser.y # core/oql/oqlquery.class.inc.php # css/light-grey.scss # datamodels/2.x/itop-full-itil/datamodel.itop-full-itil.xml # datamodels/2.x/itop-portal/datamodel.itop-portal.xml # datamodels/2.x/itop-tickets/en.dict.itop-tickets.php # dictionaries/en.dictionary.itop.core.php # dictionaries/fr.dictionary.itop.core.php # setup/xmldataloader.class.inc.php # test/ItopDataTestCase.php
This commit is contained in:
Pierre Goiffon
@@ -1,240 +1,240 @@
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<?php
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// Copyright (C) 2010-2014 Combodo SARL
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//
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// This file is part of iTop.
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//
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// iTop is free software; you can redistribute it and/or modify
|
||||
// it under the terms of the GNU Affero General Public License as published by
|
||||
// the Free Software Foundation, either version 3 of the License, or
|
||||
// (at your option) any later version.
|
||||
//
|
||||
// iTop is distributed in the hope that it will be useful,
|
||||
// but WITHOUT ANY WARRANTY; without even the implied warranty of
|
||||
// MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
||||
// GNU Affero General Public License for more details.
|
||||
//
|
||||
// You should have received a copy of the GNU Affero General Public License
|
||||
// along with iTop. If not, see <http://www.gnu.org/licenses/>
|
||||
|
||||
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||||
/**
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||||
* Localized data
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||||
*
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||||
* @copyright Copyright (C) 2010-2012 Combodo SARL
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* @license http://opensource.org/licenses/AGPL-3.0
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*/
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Dict::Add('EN US', 'English', 'English', array(
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'Menu:IncidentManagement' => 'Incident Management',
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'Menu:IncidentManagement+' => 'Incident Management',
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'Menu:Incident:Overview' => 'Overview',
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'Menu:Incident:Overview+' => 'Overview',
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'Menu:NewIncident' => 'New incident',
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'Menu:NewIncident+' => 'Create a new incident ticket',
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'Menu:SearchIncidents' => 'Search for incidents',
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'Menu:SearchIncidents+' => 'Search for incident tickets',
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'Menu:Incident:Shortcuts' => 'Shortcuts',
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'Menu:Incident:Shortcuts+' => '',
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'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
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'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
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'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
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'Menu:Incident:EscalatedIncidents+' => 'Escalated incidents',
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'Menu:Incident:OpenIncidents' => 'All open incidents',
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'Menu:Incident:OpenIncidents+' => 'All open incidents',
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'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
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'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
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'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status',
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'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Open incidents by agent',
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'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Open incidents by customer',
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));
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// Dictionnay conventions
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// Class:<class_name>
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// Class:<class_name>+
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// Class:<class_name>/Attribute:<attribute_code>
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// Class:<class_name>/Attribute:<attribute_code>+
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// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
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// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
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// Class:<class_name>/Stimulus:<stimulus_code>
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// Class:<class_name>/Stimulus:<stimulus_code>+
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//
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// Class: Incident
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//
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Dict::Add('EN US', 'English', 'English', array(
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'Class:Incident' => 'Incident',
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'Class:Incident+' => '',
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'Class:Incident/Attribute:status' => 'Status',
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'Class:Incident/Attribute:status+' => '',
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'Class:Incident/Attribute:status/Value:new' => 'New',
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'Class:Incident/Attribute:status/Value:new+' => '',
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'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalated TTO',
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'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
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'Class:Incident/Attribute:status/Value:assigned' => 'Assigned',
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'Class:Incident/Attribute:status/Value:assigned+' => '',
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'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalated TTR',
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'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
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'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval',
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'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
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'Class:Incident/Attribute:status/Value:pending' => 'Pending',
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'Class:Incident/Attribute:status/Value:pending+' => '',
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'Class:Incident/Attribute:status/Value:resolved' => 'Resolved',
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'Class:Incident/Attribute:status/Value:resolved+' => '',
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'Class:Incident/Attribute:status/Value:closed' => 'Closed',
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'Class:Incident/Attribute:status/Value:closed+' => '',
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'Class:Incident/Attribute:impact' => 'Impact',
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'Class:Incident/Attribute:impact+' => '',
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'Class:Incident/Attribute:impact/Value:1' => 'A department',
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'Class:Incident/Attribute:impact/Value:1+' => '',
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'Class:Incident/Attribute:impact/Value:2' => 'A service',
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'Class:Incident/Attribute:impact/Value:2+' => '',
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'Class:Incident/Attribute:impact/Value:3' => 'A person',
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'Class:Incident/Attribute:impact/Value:3+' => '',
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'Class:Incident/Attribute:priority' => 'Priority',
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'Class:Incident/Attribute:priority+' => '',
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'Class:Incident/Attribute:priority/Value:1' => 'critical',
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'Class:Incident/Attribute:priority/Value:1+' => 'critical',
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'Class:Incident/Attribute:priority/Value:2' => 'high',
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'Class:Incident/Attribute:priority/Value:2+' => 'high',
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'Class:Incident/Attribute:priority/Value:3' => 'medium',
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'Class:Incident/Attribute:priority/Value:3+' => 'medium',
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'Class:Incident/Attribute:priority/Value:4' => 'low',
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'Class:Incident/Attribute:priority/Value:4+' => 'low',
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'Class:Incident/Attribute:urgency' => 'Urgency',
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'Class:Incident/Attribute:urgency+' => '',
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'Class:Incident/Attribute:urgency/Value:1' => 'critical',
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'Class:Incident/Attribute:urgency/Value:1+' => 'critical',
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'Class:Incident/Attribute:urgency/Value:2' => 'high',
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'Class:Incident/Attribute:urgency/Value:2+' => 'high',
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'Class:Incident/Attribute:urgency/Value:3' => 'medium',
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'Class:Incident/Attribute:urgency/Value:3+' => 'medium',
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'Class:Incident/Attribute:urgency/Value:4' => 'low',
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'Class:Incident/Attribute:urgency/Value:4+' => 'low',
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'Class:Incident/Attribute:origin' => 'Origin',
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'Class:Incident/Attribute:origin+' => '',
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'Class:Incident/Attribute:origin/Value:mail' => 'email',
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'Class:Incident/Attribute:origin/Value:mail+' => 'email',
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'Class:Incident/Attribute:origin/Value:monitoring' => 'monitoring',
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'Class:Incident/Attribute:origin/Value:monitoring+' => 'monitoring',
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'Class:Incident/Attribute:origin/Value:phone' => 'phone',
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'Class:Incident/Attribute:origin/Value:phone+' => 'phone',
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'Class:Incident/Attribute:origin/Value:portal' => 'portal',
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'Class:Incident/Attribute:origin/Value:portal+' => 'portal',
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'Class:Incident/Attribute:service_id' => 'Service',
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'Class:Incident/Attribute:service_id+' => '',
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'Class:Incident/Attribute:service_name' => 'Service name',
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'Class:Incident/Attribute:service_name+' => '',
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'Class:Incident/Attribute:servicesubcategory_id' => 'Service subcategory',
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'Class:Incident/Attribute:servicesubcategory_id+' => '',
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'Class:Incident/Attribute:servicesubcategory_name' => 'Service subcategory name',
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'Class:Incident/Attribute:servicesubcategory_name+' => '',
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'Class:Incident/Attribute:escalation_flag' => 'Hot Flag',
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'Class:Incident/Attribute:escalation_flag+' => '',
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'Class:Incident/Attribute:escalation_flag/Value:no' => 'No',
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'Class:Incident/Attribute:escalation_flag/Value:no+' => 'No',
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'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes',
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'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Yes',
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'Class:Incident/Attribute:escalation_reason' => 'Hot reason',
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'Class:Incident/Attribute:escalation_reason+' => '',
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'Class:Incident/Attribute:assignment_date' => 'Assignment date',
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'Class:Incident/Attribute:assignment_date+' => '',
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'Class:Incident/Attribute:resolution_date' => 'Resolution date',
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'Class:Incident/Attribute:resolution_date+' => '',
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'Class:Incident/Attribute:last_pending_date' => 'Last pending date',
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'Class:Incident/Attribute:last_pending_date+' => '',
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'Class:Incident/Attribute:cumulatedpending' => 'Cumulated pending',
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'Class:Incident/Attribute:cumulatedpending+' => '',
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'Class:Incident/Attribute:tto' => 'tto',
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'Class:Incident/Attribute:tto+' => '',
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'Class:Incident/Attribute:ttr' => 'ttr',
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'Class:Incident/Attribute:ttr+' => '',
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'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO Deadline',
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'Class:Incident/Attribute:tto_escalation_deadline+' => '',
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'Class:Incident/Attribute:sla_tto_passed' => 'SLA tto passed',
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||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
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'Class:Incident/Attribute:sla_tto_over' => 'SLA tto over',
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'Class:Incident/Attribute:sla_tto_over+' => '',
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'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR Deadline',
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'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
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'Class:Incident/Attribute:sla_ttr_passed' => 'SLA ttr passed',
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'Class:Incident/Attribute:sla_ttr_passed+' => '',
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'Class:Incident/Attribute:sla_ttr_over' => 'SLA ttr over',
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'Class:Incident/Attribute:sla_ttr_over+' => '',
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'Class:Incident/Attribute:time_spent' => 'Resolution delay',
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'Class:Incident/Attribute:time_spent+' => '',
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||||
'Class:Incident/Attribute:resolution_code' => 'Resolution code',
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||||
'Class:Incident/Attribute:resolution_code+' => '',
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'Class:Incident/Attribute:resolution_code/Value:assistance' => 'assistance',
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'Class:Incident/Attribute:resolution_code/Value:assistance+' => 'assistance',
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'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'bug fixed',
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'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => 'bug fixed',
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'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'hardware repair',
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'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => 'hardware repair',
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'Class:Incident/Attribute:resolution_code/Value:other' => 'other',
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'Class:Incident/Attribute:resolution_code/Value:other+' => 'other',
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'Class:Incident/Attribute:resolution_code/Value:software patch' => 'software patch',
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'Class:Incident/Attribute:resolution_code/Value:software patch+' => 'software patch',
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'Class:Incident/Attribute:resolution_code/Value:system update' => 'system update',
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'Class:Incident/Attribute:resolution_code/Value:system update+' => 'system update',
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'Class:Incident/Attribute:resolution_code/Value:training' => 'training',
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'Class:Incident/Attribute:resolution_code/Value:training+' => 'training',
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'Class:Incident/Attribute:solution' => 'Solution',
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'Class:Incident/Attribute:solution+' => '',
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'Class:Incident/Attribute:pending_reason' => 'Pending reason',
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'Class:Incident/Attribute:pending_reason+' => '',
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'Class:Incident/Attribute:parent_incident_id' => 'Parent incident',
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'Class:Incident/Attribute:parent_incident_id+' => '',
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'Class:Incident/Attribute:parent_incident_ref' => 'Parent incident ref',
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'Class:Incident/Attribute:parent_incident_ref+' => '',
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'Class:Incident/Attribute:parent_change_id' => 'Parent change',
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||||
'Class:Incident/Attribute:parent_change_id+' => '',
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||||
'Class:Incident/Attribute:parent_change_ref' => 'Parent change ref',
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||||
'Class:Incident/Attribute:parent_change_ref+' => '',
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||||
'Class:Incident/Attribute:related_request_list' => 'Child requests',
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'Class:Incident/Attribute:related_request_list+' => '',
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'Class:Incident/Attribute:child_incidents_list' => 'Child incidents',
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'Class:Incident/Attribute:child_incidents_list+' => 'All the child incidents related to this incident',
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'Class:Incident/Attribute:public_log' => 'Public log',
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||||
'Class:Incident/Attribute:public_log+' => '',
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||||
'Class:Incident/Attribute:user_satisfaction' => 'User satisfaction',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '',
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'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1+' => 'Very satisfied',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:2' => 'Fairly statisfied',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:2+' => 'Fairly statisfied',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3' => 'Rather Dissatified',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Rather Dissatified',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Very Dissatisfied',
|
||||
'Class:Incident/Attribute:user_comment' => 'User comment',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Assign',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Re-assign',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Pending',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatic resolve',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatic close',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Mark as resolved',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Close this request',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Re-open',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Cannot assign the Parent incident to the incident itself',
|
||||
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Cascade the resolution to child ticket (ev_autoresolve), and align the following characteristics: service, team, agent, resolution info',
|
||||
'Tickets:Related:OpenIncidents' => 'Open incidents',
|
||||
));
|
||||
<?php
|
||||
// Copyright (C) 2010-2014 Combodo SARL
|
||||
//
|
||||
// This file is part of iTop.
|
||||
//
|
||||
// iTop is free software; you can redistribute it and/or modify
|
||||
// it under the terms of the GNU Affero General Public License as published by
|
||||
// the Free Software Foundation, either version 3 of the License, or
|
||||
// (at your option) any later version.
|
||||
//
|
||||
// iTop is distributed in the hope that it will be useful,
|
||||
// but WITHOUT ANY WARRANTY; without even the implied warranty of
|
||||
// MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
||||
// GNU Affero General Public License for more details.
|
||||
//
|
||||
// You should have received a copy of the GNU Affero General Public License
|
||||
// along with iTop. If not, see <http://www.gnu.org/licenses/>
|
||||
|
||||
|
||||
/**
|
||||
* Localized data
|
||||
*
|
||||
* @copyright Copyright (C) 2010-2012 Combodo SARL
|
||||
* @license http://opensource.org/licenses/AGPL-3.0
|
||||
*/
|
||||
|
||||
Dict::Add('EN US', 'English', 'English', array(
|
||||
'Menu:IncidentManagement' => 'Incident Management',
|
||||
'Menu:IncidentManagement+' => 'Incident Management',
|
||||
'Menu:Incident:Overview' => 'Overview',
|
||||
'Menu:Incident:Overview+' => 'Overview',
|
||||
'Menu:NewIncident' => 'New incident',
|
||||
'Menu:NewIncident+' => 'Create a new incident ticket',
|
||||
'Menu:SearchIncidents' => 'Search for incidents',
|
||||
'Menu:SearchIncidents+' => 'Search for incident tickets',
|
||||
'Menu:Incident:Shortcuts' => 'Shortcuts',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Escalated incidents',
|
||||
'Menu:Incident:OpenIncidents' => 'All open incidents',
|
||||
'Menu:Incident:OpenIncidents+' => 'All open incidents',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Open incidents by agent',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Open incidents by customer',
|
||||
));
|
||||
|
||||
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('EN US', 'English', 'English', array(
|
||||
'Class:Incident' => 'Incident',
|
||||
'Class:Incident+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Status',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'New',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalated TTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Assigned',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalated TTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Pending',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Resolved',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Closed',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:impact' => 'Impact',
|
||||
'Class:Incident/Attribute:impact+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'A department',
|
||||
'Class:Incident/Attribute:impact/Value:1+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:2' => 'A service',
|
||||
'Class:Incident/Attribute:impact/Value:2+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'A person',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => '',
|
||||
'Class:Incident/Attribute:priority' => 'Priority',
|
||||
'Class:Incident/Attribute:priority+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'critical',
|
||||
'Class:Incident/Attribute:priority/Value:1+' => 'critical',
|
||||
'Class:Incident/Attribute:priority/Value:2' => 'high',
|
||||
'Class:Incident/Attribute:priority/Value:2+' => 'high',
|
||||
'Class:Incident/Attribute:priority/Value:3' => 'medium',
|
||||
'Class:Incident/Attribute:priority/Value:3+' => 'medium',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'low',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => 'low',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgency',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'critical',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => 'critical',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'high',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => 'high',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'medium',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'medium',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'low',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => 'low',
|
||||
'Class:Incident/Attribute:origin' => 'Origin',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'email',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'email',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'phone',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'phone',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'portal',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'portal',
|
||||
'Class:Incident/Attribute:service_id' => 'Service',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Service name',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Service subcategory',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Service subcategory name',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Hot Flag',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'No',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'No',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Yes',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Hot reason',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Assignment date',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Resolution date',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Last pending date',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Cumulated pending',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'tto',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'ttr',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO Deadline',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA tto passed',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA tto over',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR Deadline',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA ttr passed',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA ttr over',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Resolution delay',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Resolution code',
|
||||
'Class:Incident/Attribute:resolution_code+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'assistance',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance+' => 'assistance',
|
||||
'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'bug fixed',
|
||||
'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => 'bug fixed',
|
||||
'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'hardware repair',
|
||||
'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => 'hardware repair',
|
||||
'Class:Incident/Attribute:resolution_code/Value:other' => 'other',
|
||||
'Class:Incident/Attribute:resolution_code/Value:other+' => 'other',
|
||||
'Class:Incident/Attribute:resolution_code/Value:software patch' => 'software patch',
|
||||
'Class:Incident/Attribute:resolution_code/Value:software patch+' => 'software patch',
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update' => 'system update',
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => 'system update',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'training',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => 'training',
|
||||
'Class:Incident/Attribute:solution' => 'Solution',
|
||||
'Class:Incident/Attribute:solution+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Pending reason',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Parent incident',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Parent incident ref',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Parent change',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Parent change ref',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Child requests',
|
||||
'Class:Incident/Attribute:related_request_list+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Child incidents',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'All the child incidents related to this incident',
|
||||
'Class:Incident/Attribute:public_log' => 'Public log',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'User satisfaction',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1+' => 'Very satisfied',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:2' => 'Fairly statisfied',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:2+' => 'Fairly statisfied',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3' => 'Rather Dissatified',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Rather Dissatified',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Very Dissatisfied',
|
||||
'Class:Incident/Attribute:user_comment' => 'User comment',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Assign',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Re-assign',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Pending',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatic resolve',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatic close',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Mark as resolved',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Close this request',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Re-open',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Cannot assign the Parent incident to the incident itself',
|
||||
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Cascade the resolution to child ticket (ev_autoresolve), and align the following characteristics: service, team, agent, resolution info',
|
||||
'Tickets:Related:OpenIncidents' => 'Open incidents',
|
||||
));
|
||||
|
||||
@@ -1,47 +1,47 @@
|
||||
<?php
|
||||
|
||||
|
||||
SetupWebPage::AddModule(
|
||||
__FILE__, // Path to the current file, all other file names are relative to the directory containing this file
|
||||
'itop-incident-mgmt-itil/2.5.0',
|
||||
array(
|
||||
// Identification
|
||||
//
|
||||
'label' => 'Incident Management ITIL',
|
||||
'category' => 'business',
|
||||
|
||||
// Setup
|
||||
//
|
||||
'dependencies' => array(
|
||||
'itop-config-mgmt/2.4.0',
|
||||
'itop-tickets/2.4.0',
|
||||
'itop-profiles-itil/2.3.0',
|
||||
),
|
||||
'mandatory' => false,
|
||||
'visible' => true,
|
||||
|
||||
// Components
|
||||
//
|
||||
'datamodel' => array(
|
||||
'model.itop-incident-mgmt-itil.php',
|
||||
),
|
||||
'data.struct' => array(
|
||||
|
||||
),
|
||||
'data.sample' => array(
|
||||
//'data.sample.itop-request-mgmt.xml',
|
||||
),
|
||||
|
||||
// Documentation
|
||||
//
|
||||
'doc.manual_setup' => '',
|
||||
'doc.more_information' => '',
|
||||
|
||||
// Default settings
|
||||
//
|
||||
'settings' => array(
|
||||
),
|
||||
)
|
||||
);
|
||||
|
||||
?>
|
||||
<?php
|
||||
|
||||
|
||||
SetupWebPage::AddModule(
|
||||
__FILE__, // Path to the current file, all other file names are relative to the directory containing this file
|
||||
'itop-incident-mgmt-itil/2.5.0',
|
||||
array(
|
||||
// Identification
|
||||
//
|
||||
'label' => 'Incident Management ITIL',
|
||||
'category' => 'business',
|
||||
|
||||
// Setup
|
||||
//
|
||||
'dependencies' => array(
|
||||
'itop-config-mgmt/2.4.0',
|
||||
'itop-tickets/2.4.0',
|
||||
'itop-profiles-itil/2.3.0',
|
||||
),
|
||||
'mandatory' => false,
|
||||
'visible' => true,
|
||||
|
||||
// Components
|
||||
//
|
||||
'datamodel' => array(
|
||||
'model.itop-incident-mgmt-itil.php',
|
||||
),
|
||||
'data.struct' => array(
|
||||
|
||||
),
|
||||
'data.sample' => array(
|
||||
//'data.sample.itop-request-mgmt.xml',
|
||||
),
|
||||
|
||||
// Documentation
|
||||
//
|
||||
'doc.manual_setup' => '',
|
||||
'doc.more_information' => '',
|
||||
|
||||
// Default settings
|
||||
//
|
||||
'settings' => array(
|
||||
),
|
||||
)
|
||||
);
|
||||
|
||||
?>
|
||||
|
||||
@@ -1,245 +1,245 @@
|
||||
<?php
|
||||
// Copyright (C) 2010-2012 Combodo SARL
|
||||
//
|
||||
// This file is part of iTop.
|
||||
//
|
||||
// iTop is free software; you can redistribute it and/or modify
|
||||
// it under the terms of the GNU Affero General Public License as published by
|
||||
// the Free Software Foundation, either version 3 of the License, or
|
||||
// (at your option) any later version.
|
||||
//
|
||||
// iTop is distributed in the hope that it will be useful,
|
||||
// but WITHOUT ANY WARRANTY; without even the implied warranty of
|
||||
// MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
||||
// GNU Affero General Public License for more details.
|
||||
//
|
||||
// You should have received a copy of the GNU Affero General Public License
|
||||
// along with iTop. If not, see <http://www.gnu.org/licenses/>
|
||||
|
||||
|
||||
/**
|
||||
* Localized data
|
||||
*
|
||||
* @copyright Copyright (C) 2010-2012 Combodo SARL
|
||||
* @license http://opensource.org/licenses/AGPL-3.0
|
||||
*/
|
||||
|
||||
Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
|
||||
'Menu:IncidentManagement' => 'Gerenciamento Incidentes',
|
||||
'Menu:IncidentManagement+' => 'Gerenciamento Incidentes',
|
||||
'Menu:Incident:Overview' => 'Visão geral',
|
||||
'Menu:Incident:Overview+' => 'Visão geral',
|
||||
'Menu:NewIncident' => 'Novo incidente',
|
||||
'Menu:NewIncident+' => 'Criar uma novo incidente',
|
||||
'Menu:SearchIncidents' => 'Pesquisar por incidentes',
|
||||
'Menu:SearchIncidents+' => 'Pesquisar por solicitações incidentes',
|
||||
'Menu:Incident:Shortcuts' => 'Atalho',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:Incident:MyIncidents' => 'Incidentes atribuídos para mim',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidentes atribuídos para mim (como agente)',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Incidentes escalados',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Incidentes escalados',
|
||||
'Menu:Incident:OpenIncidents' => 'Todos incidentes abertos',
|
||||
'Menu:Incident:OpenIncidents+' => 'Todos incidentes abertos',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Últimos 14 dias por incidente prioridade',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Últimos 14 dias por incidente prioridade',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidentes abertos por estado',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Incidentes abertos por agentes',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Incidentes abertos por cliente',
|
||||
));
|
||||
|
||||
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
|
||||
'Class:Incident' => 'Incidente',
|
||||
'Class:Incident+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Estado',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Novo',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'TTO escalado',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Atribuído',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'TTR escalado',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Aguardando aprovação',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Pendente',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Resolvido',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Fechado',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:impact' => 'Impacto',
|
||||
'Class:Incident/Attribute:impact+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'Um departamento',
|
||||
'Class:Incident/Attribute:impact/Value:1+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:2' => 'Um serviço',
|
||||
'Class:Incident/Attribute:impact/Value:2+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'Uma pessoa',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => '',
|
||||
'Class:Incident/Attribute:priority' => 'Prioridade',
|
||||
'Class:Incident/Attribute:priority+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'Crítica',
|
||||
'Class:Incident/Attribute:priority/Value:1+' => 'Crítica',
|
||||
'Class:Incident/Attribute:priority/Value:2' => 'Alta',
|
||||
'Class:Incident/Attribute:priority/Value:2+' => 'Alta',
|
||||
'Class:Incident/Attribute:priority/Value:3' => 'Média',
|
||||
'Class:Incident/Attribute:priority/Value:3+' => 'Média',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'Baixa',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => 'Baixa',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgência',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Crítica',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => 'Crítica',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Alta',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => 'Alta',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Média',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'Média',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Baixa',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => 'Baixa',
|
||||
'Class:Incident/Attribute:origin' => 'Origem',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Email',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Email',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoramento',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Monitoramento',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Telefone',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Telefone',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portal',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Portal',
|
||||
'Class:Incident/Attribute:service_id' => 'Serviço',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Nome serviço',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Sub-categoria serviço',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Nome Sub-categoria serviço',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Alerta vermelho',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Não',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'Não',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Sim',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Sim',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Razão alerta',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Data atribuição',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Data resolução',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Última data pendente',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Pendências acumuladas',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'TTO',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Prazo determinado TTO',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO passou',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA TTO acima',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Prazo determinado TTR',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR passou',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA TTR acima',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Atraso resolução',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Código resolução',
|
||||
'Class:Incident/Attribute:resolution_code+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Assistência',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance+' => 'Assistência',
|
||||
'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'Bug corrigido',
|
||||
'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => 'Bug corrigido',
|
||||
'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'Hardware reparado',
|
||||
'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => 'Hardware reparado',
|
||||
'Class:Incident/Attribute:resolution_code/Value:other' => 'Outro',
|
||||
'Class:Incident/Attribute:resolution_code/Value:other+' => 'Outro',
|
||||
'Class:Incident/Attribute:resolution_code/Value:software patch' => 'Software patch',
|
||||
'Class:Incident/Attribute:resolution_code/Value:software patch+' => 'Software patch',
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update' => 'Atualização sistema',
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => 'Atualização sistema',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'Treinamento',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => 'Treinamento',
|
||||
'Class:Incident/Attribute:solution' => 'Solução',
|
||||
'Class:Incident/Attribute:solution+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Razão pendência',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Incidente principal',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Ref Incidente principal',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Problema principal',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Ref problema principal',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Mudança principal',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Ref mudança principal',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Sub-Incidentes',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Todos os sub-incidentes vinculados a esse incidente',
|
||||
'Class:Incident/Attribute:public_log' => 'Log público',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'Satisfação do usuário',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Muito satisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1+' => 'Muito satisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:2' => 'Bastante satisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:2+' => 'Bastante satisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3' => 'Bastante insatisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Bastante insatisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Muito insatisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Muito insatisfeito',
|
||||
'Class:Incident/Attribute:user_comment' => 'Comentário usuário',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Atribuir',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Re-atribuir',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Pendente',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Resolvido automaticamente',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Fechado automaticamente',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Marcar como resolvido',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Fechar esta solicitação',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Re-abrir',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Não é possível atribuir o incidente principal ao próprio incidente',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Child requests~~',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Cascade the resolution to child ticket (ev_autoresolve), and align the following characteristics: service, team, agent, resolution info~~',
|
||||
'Tickets:Related:OpenIncidents' => 'Open incidents~~',
|
||||
));
|
||||
|
||||
|
||||
?>
|
||||
<?php
|
||||
// Copyright (C) 2010-2012 Combodo SARL
|
||||
//
|
||||
// This file is part of iTop.
|
||||
//
|
||||
// iTop is free software; you can redistribute it and/or modify
|
||||
// it under the terms of the GNU Affero General Public License as published by
|
||||
// the Free Software Foundation, either version 3 of the License, or
|
||||
// (at your option) any later version.
|
||||
//
|
||||
// iTop is distributed in the hope that it will be useful,
|
||||
// but WITHOUT ANY WARRANTY; without even the implied warranty of
|
||||
// MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
||||
// GNU Affero General Public License for more details.
|
||||
//
|
||||
// You should have received a copy of the GNU Affero General Public License
|
||||
// along with iTop. If not, see <http://www.gnu.org/licenses/>
|
||||
|
||||
|
||||
/**
|
||||
* Localized data
|
||||
*
|
||||
* @copyright Copyright (C) 2010-2012 Combodo SARL
|
||||
* @license http://opensource.org/licenses/AGPL-3.0
|
||||
*/
|
||||
|
||||
Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
|
||||
'Menu:IncidentManagement' => 'Gerenciamento Incidentes',
|
||||
'Menu:IncidentManagement+' => 'Gerenciamento Incidentes',
|
||||
'Menu:Incident:Overview' => 'Visão geral',
|
||||
'Menu:Incident:Overview+' => 'Visão geral',
|
||||
'Menu:NewIncident' => 'Novo incidente',
|
||||
'Menu:NewIncident+' => 'Criar uma novo incidente',
|
||||
'Menu:SearchIncidents' => 'Pesquisar por incidentes',
|
||||
'Menu:SearchIncidents+' => 'Pesquisar por solicitações incidentes',
|
||||
'Menu:Incident:Shortcuts' => 'Atalho',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:Incident:MyIncidents' => 'Incidentes atribuídos para mim',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidentes atribuídos para mim (como agente)',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Incidentes escalados',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Incidentes escalados',
|
||||
'Menu:Incident:OpenIncidents' => 'Todos incidentes abertos',
|
||||
'Menu:Incident:OpenIncidents+' => 'Todos incidentes abertos',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Últimos 14 dias por incidente prioridade',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Últimos 14 dias por incidente prioridade',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidentes abertos por estado',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Incidentes abertos por agentes',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Incidentes abertos por cliente',
|
||||
));
|
||||
|
||||
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
|
||||
'Class:Incident' => 'Incidente',
|
||||
'Class:Incident+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Estado',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Novo',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'TTO escalado',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Atribuído',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'TTR escalado',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Aguardando aprovação',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Pendente',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Resolvido',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Fechado',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:impact' => 'Impacto',
|
||||
'Class:Incident/Attribute:impact+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'Um departamento',
|
||||
'Class:Incident/Attribute:impact/Value:1+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:2' => 'Um serviço',
|
||||
'Class:Incident/Attribute:impact/Value:2+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'Uma pessoa',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => '',
|
||||
'Class:Incident/Attribute:priority' => 'Prioridade',
|
||||
'Class:Incident/Attribute:priority+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'Crítica',
|
||||
'Class:Incident/Attribute:priority/Value:1+' => 'Crítica',
|
||||
'Class:Incident/Attribute:priority/Value:2' => 'Alta',
|
||||
'Class:Incident/Attribute:priority/Value:2+' => 'Alta',
|
||||
'Class:Incident/Attribute:priority/Value:3' => 'Média',
|
||||
'Class:Incident/Attribute:priority/Value:3+' => 'Média',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'Baixa',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => 'Baixa',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgência',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Crítica',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => 'Crítica',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Alta',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => 'Alta',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Média',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'Média',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Baixa',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => 'Baixa',
|
||||
'Class:Incident/Attribute:origin' => 'Origem',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Email',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Email',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoramento',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Monitoramento',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Telefone',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Telefone',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portal',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Portal',
|
||||
'Class:Incident/Attribute:service_id' => 'Serviço',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Nome serviço',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Sub-categoria serviço',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Nome Sub-categoria serviço',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Alerta vermelho',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Não',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'Não',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Sim',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Sim',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Razão alerta',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Data atribuição',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Data resolução',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Última data pendente',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Pendências acumuladas',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'TTO',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Prazo determinado TTO',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO passou',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA TTO acima',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Prazo determinado TTR',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR passou',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA TTR acima',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Atraso resolução',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Código resolução',
|
||||
'Class:Incident/Attribute:resolution_code+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Assistência',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance+' => 'Assistência',
|
||||
'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'Bug corrigido',
|
||||
'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => 'Bug corrigido',
|
||||
'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'Hardware reparado',
|
||||
'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => 'Hardware reparado',
|
||||
'Class:Incident/Attribute:resolution_code/Value:other' => 'Outro',
|
||||
'Class:Incident/Attribute:resolution_code/Value:other+' => 'Outro',
|
||||
'Class:Incident/Attribute:resolution_code/Value:software patch' => 'Software patch',
|
||||
'Class:Incident/Attribute:resolution_code/Value:software patch+' => 'Software patch',
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update' => 'Atualização sistema',
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => 'Atualização sistema',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'Treinamento',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => 'Treinamento',
|
||||
'Class:Incident/Attribute:solution' => 'Solução',
|
||||
'Class:Incident/Attribute:solution+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Razão pendência',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Incidente principal',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Ref Incidente principal',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Problema principal',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Ref problema principal',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Mudança principal',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Ref mudança principal',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Sub-Incidentes',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Todos os sub-incidentes vinculados a esse incidente',
|
||||
'Class:Incident/Attribute:public_log' => 'Log público',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'Satisfação do usuário',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Muito satisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1+' => 'Muito satisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:2' => 'Bastante satisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:2+' => 'Bastante satisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3' => 'Bastante insatisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Bastante insatisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Muito insatisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Muito insatisfeito',
|
||||
'Class:Incident/Attribute:user_comment' => 'Comentário usuário',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Atribuir',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Re-atribuir',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Pendente',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Resolvido automaticamente',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Fechado automaticamente',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Marcar como resolvido',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Fechar esta solicitação',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Re-abrir',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Não é possível atribuir o incidente principal ao próprio incidente',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Child requests~~',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Cascade the resolution to child ticket (ev_autoresolve), and align the following characteristics: service, team, agent, resolution info~~',
|
||||
'Tickets:Related:OpenIncidents' => 'Open incidents~~',
|
||||
));
|
||||
|
||||
|
||||
?>
|
||||
|
||||
Reference in New Issue
Block a user