diff --git a/datamodels/2.x/itop-tickets/data.struct.ta-actions.xml b/datamodels/2.x/itop-tickets/data.struct.ta-actions.xml deleted file mode 100755 index d6da654dc..000000000 --- a/datamodels/2.x/itop-tickets/data.struct.ta-actions.xml +++ /dev/null @@ -1,68 +0,0 @@ - - - -Notification to a Workgroup -This action informs a team that a ticket has been assigned their workgroup -disabled - -test@test.com - -SELECT Team WHERE id=:this->workgroup_id - - -The ticket $this->name()$, priority $this->label(priority)$ has been assigned to the workgroup $this->workgroup_name$ -<html> -<body> -<p>The ticket $this->name()$ has been assigned to the workgroup $this->workgroup_name$.</p> -<p>Description: $this->title$</p> -<p>Title: $this->title$</p> -<hr/> -<p>for more information on this ticket, click here: $this->hyperlink()$</p> -</body> -</html> -normal - - -Notification to Agent -This action informs an agent that a ticket has been assigned to her/him -disabled - -test@test.com - -SELECT Person WHERE id=:this->agent_id - - -The ticket $this->name()$, priority $this->label(priority)$ has been assigned to you -<html> -<body> -<p>The ticket $this->name()$ has been assigned to you.</p> -<p>Description: $this->title$</p> -<p>Title: $this->title$</p> -<hr/> -<p>for more information on this ticket, click here: $this->hyperlink()$</p> -</body> -</html> -normal - - -Notification to caller -This action is used to inform the caller -disabled - -test@test.com - -SELECT Person WHERE id=:this->caller_id - - -Ticket $this->name()$, priority $this->label(priority)$ - $this->status$ -<html> -<body> -<p>The ticket $this->name()$ has changed to status $this->status$</p> -<p>Last update: $this->last_update$</p> -<hr/> -<p>for more information on this ticket, click here: $this->hyperlink(portal)$</p> -</body> -</html> -normal - -