diff --git a/modules/itop-change-mgmt-1.0.0/datamodel.itop-change-mgmt.xml b/modules/itop-change-mgmt-1.0.0/datamodel.itop-change-mgmt.xml
index 15188c2dfa..228719de8a 100644
--- a/modules/itop-change-mgmt-1.0.0/datamodel.itop-change-mgmt.xml
+++ b/modules/itop-change-mgmt-1.0.0/datamodel.itop-change-mgmt.xml
@@ -6,7 +6,7 @@
  * @author      Romain Quetiez <romain.quetiez@combodo.com>
  * @author      Denis Flaven <denis.flaven@combodo.com>
  * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
- */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="status" type="Enum" sql="status" default_value="new" is_null_allowed="true"><values><value>approved</value><value>assigned</value><value>closed</value><value>implemented</value><value>monitored</value><value>new</value><value>notapproved</value><value>plannedscheduled</value><value>rejected</value><value>validated</value></values></field><field name="reason" type="String" sql="reason" default_value="" is_null_allowed="true"/><field name="requestor_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p WHERE p.org_id = :this-&gt;org_id" sql="requestor_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="requestor_email" type="ExternalField" extkey_attcode="requestor_id" target_attcode="email" is_null_allowed="true"/><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="workgroup_id" type="ExternalKey" target_class="Team" jointype="" sql="workgroup_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="workgroup_name" type="ExternalField" extkey_attcode="workgroup_id" target_attcode="name" is_null_allowed="true"/><field name="creation_date" type="DateTime" sql="creation_date" default_value="" is_null_allowed="true"/><field name="last_update" type="DateTime" sql="last_update" default_value="" is_null_allowed="true"/><field name="end_date" type="DateTime" sql="end_date" default_value="" is_null_allowed="true"/><field name="close_date" type="DateTime" sql="close_date" default_value="" is_null_allowed="true"/><field name="impact" type="String" sql="impact" default_value="" is_null_allowed="true"/><field name="agent_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;workgroup_id" sql="agent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="workgroup_id"/></dependencies></field><field name="agent_name" type="ExternalField" extkey_attcode="agent_id" target_attcode="name" is_null_allowed="true"/><field name="agent_email" type="ExternalField" extkey_attcode="agent_id" target_attcode="email" is_null_allowed="true"/><field name="supervisor_group_id" type="ExternalKey" target_class="Team" jointype="" sql="supervisor_group_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="supervisor_group_name" type="ExternalField" extkey_attcode="supervisor_group_id" target_attcode="name" is_null_allowed="true"/><field name="supervisor_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;supervisor_group_id" sql="supervisor_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="supervisor_group_id"/></dependencies></field><field name="supervisor_email" type="ExternalField" extkey_attcode="supervisor_id" target_attcode="email" is_null_allowed="true"/><field name="manager_group_id" type="ExternalKey" target_class="Team" jointype="" sql="manager_group_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="manager_group_name" type="ExternalField" extkey_attcode="manager_group_id" target_attcode="name" is_null_allowed="true"/><field name="manager_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;manager_group_id" sql="manager_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="manager_group_id"/></dependencies></field><field name="manager_email" type="ExternalField" extkey_attcode="manager_id" target_attcode="email" is_null_allowed="true"/><field name="outage" type="Enum" sql="outage" default_value="no" is_null_allowed="false"><values><value>yes</value><value>no</value></values></field><field name="fallback" type="Text" sql="fallback" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state></states></lifecycle><methods><method name="SetClosureDate" static="false" access="public" type="StimulusUserAction"><![CDATA[	public function SetClosureDate($sStimulusCode)
+ */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="status" type="Enum" sql="status" default_value="new" is_null_allowed="true"><values><value>approved</value><value>assigned</value><value>closed</value><value>implemented</value><value>monitored</value><value>new</value><value>notapproved</value><value>plannedscheduled</value><value>rejected</value><value>validated</value></values></field><field name="reason" type="String" sql="reason" default_value="" is_null_allowed="true"/><field name="requestor_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p WHERE p.org_id = :this-&gt;org_id" sql="requestor_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="requestor_email" type="ExternalField" extkey_attcode="requestor_id" target_attcode="email" is_null_allowed="true"/><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="workgroup_id" type="ExternalKey" target_class="Team" jointype="" sql="workgroup_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="workgroup_name" type="ExternalField" extkey_attcode="workgroup_id" target_attcode="name" is_null_allowed="true"/><field name="creation_date" type="DateTime" sql="creation_date" default_value="" is_null_allowed="true"/><field name="last_update" type="DateTime" sql="last_update" default_value="" is_null_allowed="true"/><field name="end_date" type="DateTime" sql="end_date" default_value="" is_null_allowed="true"/><field name="close_date" type="DateTime" sql="close_date" default_value="" is_null_allowed="true"/><field name="impact" type="String" sql="impact" default_value="" is_null_allowed="true"/><field name="agent_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;workgroup_id" sql="agent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="workgroup_id"/></dependencies></field><field name="agent_name" type="ExternalField" extkey_attcode="agent_id" target_attcode="name" is_null_allowed="true"/><field name="agent_email" type="ExternalField" extkey_attcode="agent_id" target_attcode="email" is_null_allowed="true"/><field name="supervisor_group_id" type="ExternalKey" target_class="Team" jointype="" sql="supervisor_group_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="supervisor_group_name" type="ExternalField" extkey_attcode="supervisor_group_id" target_attcode="name" is_null_allowed="true"/><field name="supervisor_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;supervisor_group_id" sql="supervisor_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="supervisor_group_id"/></dependencies></field><field name="supervisor_email" type="ExternalField" extkey_attcode="supervisor_id" target_attcode="email" is_null_allowed="true"/><field name="manager_group_id" type="ExternalKey" target_class="Team" jointype="" sql="manager_group_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="manager_group_name" type="ExternalField" extkey_attcode="manager_group_id" target_attcode="name" is_null_allowed="true"/><field name="manager_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;manager_group_id" sql="manager_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="manager_group_id"/></dependencies></field><field name="manager_email" type="ExternalField" extkey_attcode="manager_id" target_attcode="email" is_null_allowed="true"/><field name="outage" type="Enum" sql="outage" default_value="no" is_null_allowed="false"><values><value>yes</value><value>no</value></values></field><field name="fallback" type="Text" sql="fallback" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state></states></lifecycle><methods><method name="SetClosureDate" static="false" access="public" type="StimulusUserAction"><![CDATA[	public function SetClosureDate($sStimulusCode)
 	{
 		$this->Set('close_date', time());
 		return true;
@@ -102,4 +102,4 @@
 			}
 		}
 		return $sIcon;
-	}]]></method></methods><presentation><details><items><item>title</item><item>org_id</item><item>description</item><item>ticket_log</item><item>start_date</item><item>end_date</item><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>fallback</item></items></details><search><items><item>finalclass</item><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>finalclass</item><item>title</item><item>start_date</item><item>status</item></items></list></presentation></class><class name="RoutineChange" category="bizmodel,searchable,changemgmt" parent="Change" abstract="false" key_type="autoincrement" db_table="change_routine" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields/><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="ApprovedChange" category="bizmodel,searchable,changemgmt" parent="Change" abstract="true" key_type="autoincrement" db_table="change_approved" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="approval_date" type="DateTime" sql="approval_date" default_value="" is_null_allowed="true"/><field name="approval_comment" type="String" sql="approval_comment" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>title</item><item>org_id</item><item>description</item><item>ticket_log</item><item>start_date</item><item>end_date</item><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>fallback</item><item>approval_date</item><item>approval_comment</item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>approval_date</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="NormalChange" category="bizmodel,searchable,changemgmt" parent="ApprovedChange" abstract="false" key_type="autoincrement" db_table="change_normal" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="acceptance_date" type="DateTime" sql="acceptance_date" default_value="" is_null_allowed="true"/><field name="acceptance_comment" type="String" sql="acceptance_comment" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" hidden="1"/><attribute name="acceptance_comment" hidden="1"/></flags><transitions><transition stimulus="ev_validate" target="validated"><actions/></transition><transition stimulus="ev_reject" target="rejected"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" mandatory="1"/><attribute name="acceptance_comment" mandatory="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" hidden="1"/><attribute name="acceptance_comment" hidden="1"/></flags><transitions><transition stimulus="ev_reopen" target="new"><actions/></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date"/><attribute name="acceptance_comment"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_approve" target="approved"><actions/></transition><transition stimulus="ev_notapprove" target="notapproved"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_replan" target="plannedscheduled"><actions/></transition></transitions></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>acceptance_comment</item><item>approval_comment</item><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>acceptance_date</item><item>approval_date</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="EmergencyChange" category="bizmodel,searchable,changemgmt" parent="ApprovedChange" abstract="false" key_type="autoincrement" db_table="change_emergency" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields/><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_approve" target="approved"><actions/></transition><transition stimulus="ev_notapprove" target="notapproved"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_replan" target="plannedscheduled"><actions/></transition></transitions></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>approval_comment</item><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>approval_date</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>approval_date</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class></classes>
+	}]]></method></methods><presentation><details><items><item>title</item><item>org_id</item><item>description</item><item>ticket_log</item><item>start_date</item><item>end_date</item><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>fallback</item></items></details><search><items><item>finalclass</item><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>finalclass</item><item>title</item><item>start_date</item><item>status</item></items></list></presentation></class><class name="RoutineChange" category="bizmodel,searchable,changemgmt" parent="Change" abstract="false" key_type="autoincrement" db_table="change_routine" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields/><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="ApprovedChange" category="bizmodel,searchable,changemgmt" parent="Change" abstract="true" key_type="autoincrement" db_table="change_approved" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="approval_date" type="DateTime" sql="approval_date" default_value="" is_null_allowed="true"/><field name="approval_comment" type="String" sql="approval_comment" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>title</item><item>org_id</item><item>description</item><item>ticket_log</item><item>start_date</item><item>end_date</item><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>fallback</item><item>approval_date</item><item>approval_comment</item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>approval_date</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="NormalChange" category="bizmodel,searchable,changemgmt" parent="ApprovedChange" abstract="false" key_type="autoincrement" db_table="change_normal" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="acceptance_date" type="DateTime" sql="acceptance_date" default_value="" is_null_allowed="true"/><field name="acceptance_comment" type="String" sql="acceptance_comment" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" hidden="1"/><attribute name="acceptance_comment" hidden="1"/></flags><transitions><transition stimulus="ev_validate" target="validated"><actions/></transition><transition stimulus="ev_reject" target="rejected"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" mandatory="1"/><attribute name="acceptance_comment" mandatory="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" hidden="1"/><attribute name="acceptance_comment" hidden="1"/></flags><transitions><transition stimulus="ev_reopen" target="new"><actions/></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date"/><attribute name="acceptance_comment"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_approve" target="approved"><actions/></transition><transition stimulus="ev_notapprove" target="notapproved"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_replan" target="plannedscheduled"><actions/></transition></transitions></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>acceptance_comment</item><item>approval_comment</item><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>acceptance_date</item><item>approval_date</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="EmergencyChange" category="bizmodel,searchable,changemgmt" parent="ApprovedChange" abstract="false" key_type="autoincrement" db_table="change_emergency" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields/><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_approve" target="approved"><actions/></transition><transition stimulus="ev_notapprove" target="notapproved"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_replan" target="plannedscheduled"><actions/></transition></transitions></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>approval_comment</item><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>approval_date</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>approval_date</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class></classes>
diff --git a/modules/itop-config-mgmt-1.0.0/datamodel.itop-config-mgmt.xml b/modules/itop-config-mgmt-1.0.0/datamodel.itop-config-mgmt.xml
index 356485b59d..be71271a0e 100644
--- a/modules/itop-config-mgmt-1.0.0/datamodel.itop-config-mgmt.xml
+++ b/modules/itop-config-mgmt-1.0.0/datamodel.itop-config-mgmt.xml
@@ -6,7 +6,7 @@
  * @author      Romain Quetiez <romain.quetiez@combodo.com>
  * @author      Denis Flaven <denis.flaven@combodo.com>
  * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
- */]]></comment><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="code" type="String" sql="code" default_value="" is_null_allowed="true"/><field name="status" type="Enum" sql="status" default_value="active" is_null_allowed="true"><values><value>active</value><value>inactive</value></values></field><field name="parent_id" type="HierarchicalKey" sql="parent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="parent_name" type="ExternalField" extkey_attcode="parent_id" target_attcode="name" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>code</item><item>status</item><item>parent_id</item></items></details><search><items><item>name</item><item>code</item><item>status</item><item>parent_id</item></items></search><list><items><item>status</item><item>parent_id</item></items></list></presentation></class><class name="Location" category="bizmodel,searchable,structure" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="location" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/location.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="org_name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="status" type="Enum" sql="status" default_value="active" is_null_allowed="true"><values><value>active</value><value>inactive</value></values></field><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="address" type="Text" sql="address" default_value="" is_null_allowed="true"/><field name="postal_code" type="String" sql="postal_code" default_value="" is_null_allowed="true"/><field name="city" type="String" sql="city" default_value="" is_null_allowed="true"/><field name="country" type="String" sql="country" default_value="" is_null_allowed="true"/><field name="parent_id" type="HierarchicalKey" filter="SELECT Location AS L WHERE L.org_id = :this-&gt;org_id" sql="parent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="parent_name" type="ExternalField" extkey_attcode="parent_id" target_attcode="name" is_null_allowed="true"/><field name="contact_list" type="LinkedSet" linked_class="Contact" ext_key_to_me="location_id" count_min="0" count_max="0"/><field name="infra_list" type="LinkedSet" linked_class="InfrastructureCI" ext_key_to_me="location_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>address</item><item>postal_code</item><item>city</item><item>country</item><item>parent_id</item><item>contact_list</item><item>infra_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>city</item><item>country</item><item>parent_id</item></items></search><list><items><item>status</item><item>org_id</item><item>city</item><item>country</item></items></list></presentation></class><class name="Contact" category="bizmodel,searchable,structure" parent="cmdbAbstractObject" abstract="true" key_type="autoincrement" db_table="contact" db_key_field="id" db_final_class_field="finalclass"><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/team.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="email"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="status" type="Enum" sql="status" default_value="active" is_null_allowed="false"><values><value>active</value><value>inactive</value></values></field><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="email" type="EmailAddress" sql="email" default_value="" is_null_allowed="false"/><field name="phone" type="String" sql="phone" default_value="" is_null_allowed="true"/><field name="location_id" type="ExternalKey" target_class="Location" jointype="" filter="SELECT Location AS L WHERE L.org_id = :this-&gt;org_id" sql="location_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="location_name" type="ExternalField" extkey_attcode="location_id" target_attcode="name" is_null_allowed="true"/><field name="contract_list" type="LinkedSetIndirect" linked_class="lnkContractToContact" ext_key_to_me="contact_id" ext_key_to_remote="contract_id" count_min="0" count_max="0"/><field name="service_list" type="LinkedSetIndirect" linked_class="lnkServiceToContact" ext_key_to_me="contact_id" ext_key_to_remote="service_id" count_min="0" count_max="0"/><field name="ticket_list" type="LinkedSetIndirect" linked_class="lnkTicketToContact" ext_key_to_me="contact_id" ext_key_to_remote="ticket_id" count_min="0" count_max="0"/><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkCIToContact" ext_key_to_me="contact_id" ext_key_to_remote="ci_id" count_min="0" count_max="0"/><field name="team_list" type="LinkedSetIndirect" linked_class="lnkTeamToContact" ext_key_to_me="contact_id" ext_key_to_remote="team_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>email</item><item>phone</item><item>location_id</item><item>contract_list</item><item>service_list</item><item>ticket_list</item><item>ci_list</item><item>team_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>email</item><item>phone</item><item>location_id</item></items></search><list><items><item>finalclass</item><item>status</item><item>org_id</item><item>email</item><item>phone</item><item>location_id</item></items></list></presentation></class><class name="Person" category="bizmodel,searchable,structure" parent="Contact" abstract="false" key_type="autoincrement" db_table="person" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s %2$s"><attributes><attribute name="first_name"/><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/person.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="first_name"/><attribute name="org_id"/><attribute name="email"/></attributes></reconciliation></properties><fields><field name="first_name" type="String" sql="first_name" default_value="" is_null_allowed="false"/><field name="employee_id" type="String" sql="employee_id" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>first_name</item><item>org_id</item><item>status</item><item>location_id</item><item>email</item><item>phone</item><item>employee_id</item><item>team_list</item><item>contract_list</item><item>service_list</item><item>ticket_list</item><item>ci_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>email</item><item>phone</item><item>location_id</item><item>first_name</item><item>employee_id</item></items></search><list><items><item>name</item><item>first_name</item><item>status</item><item>org_id</item><item>email</item><item>phone</item><item>location_id</item></items></list></presentation></class><class name="Team" category="bizmodel,searchable,structure" parent="Contact" abstract="false" key_type="autoincrement" db_table="team" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/team.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/></attributes></reconciliation></properties><fields><field name="member_list" type="LinkedSetIndirect" linked_class="lnkTeamToContact" ext_key_to_me="team_id" ext_key_to_remote="contact_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>location_id</item><item>email</item><item>phone</item><item>member_list</item><item>contract_list</item><item>service_list</item><item>ticket_list</item><item>ci_list</item><item>team_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>email</item><item>phone</item><item>location_id</item></items></search><list><items><item>status</item><item>org_id</item><item>email</item><item>phone</item><item>location_id</item></items></list></presentation></class><class name="lnkTeamToContact" category="bizmodel,searchable,structure" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkteamtocontact" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="team_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes/></reconciliation></properties><fields><field name="team_id" type="ExternalKey" target_class="Team" jointype="" sql="team_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="team_name" type="ExternalField" extkey_attcode="team_id" target_attcode="name" is_null_allowed="true"/><field name="contact_id" type="ExternalKey" target_class="Contact" jointype="" sql="contact_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contact_name" type="ExternalField" extkey_attcode="contact_id" target_attcode="name" is_null_allowed="true"/><field name="contact_location_id" type="ExternalField" extkey_attcode="contact_id" target_attcode="location_id" is_null_allowed="true"/><field name="contact_location_name" type="ExternalField" extkey_attcode="contact_id" target_attcode="location_name" is_null_allowed="true"/><field name="contact_email" type="ExternalField" extkey_attcode="contact_id" target_attcode="email" is_null_allowed="true"/><field name="contact_phone" type="ExternalField" extkey_attcode="contact_id" target_attcode="phone" is_null_allowed="true"/><field name="role" type="String" sql="role" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>team_id</item><item>contact_id</item><item>role</item></items></details><search><items><item>team_id</item><item>contact_id</item><item>role</item></items></search><list><items><item>team_id</item><item>contact_id_finalclass_recall</item><item>contact_id</item><item>contact_location_id</item><item>contact_email</item><item>contact_phone</item><item>role</item></items></list></presentation></class><class name="Document" category="bizmodel,searchable,documentation" parent="cmdbAbstractObject" abstract="true" key_type="autoincrement" db_table="document" db_key_field="id" db_final_class_field="finalclass"><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/document.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="org_name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="type" type="Enum" sql="type" default_value="presentation" is_null_allowed="true"><values><value>contract</value><value>networkmap</value><value>presentation</value><value>training</value><value>whitePaper</value><value>workinginstructions</value></values></field><field name="status" type="Enum" sql="status" default_value="draft" is_null_allowed="false"><values><value>draft</value><value>published</value><value>obsolete</value></values></field><field name="contract_list" type="LinkedSetIndirect" linked_class="lnkContractToDoc" ext_key_to_me="document_id" ext_key_to_remote="contract_id" count_min="0" count_max="0"/><field name="service_list" type="LinkedSetIndirect" linked_class="lnkServiceToDoc" ext_key_to_me="document_id" ext_key_to_remote="service_id" count_min="0" count_max="0"/><field name="ticket_list" type="LinkedSetIndirect" linked_class="lnkTicketToDoc" ext_key_to_me="document_id" ext_key_to_remote="ticket_id" count_min="0" count_max="0"/><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkCIToDoc" ext_key_to_me="document_id" ext_key_to_remote="ci_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item><item>contract_list</item><item>service_list</item><item>ticket_list</item><item>ci_list</item></items></details><search><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item></items></search><list><items><item>org_id</item><item>type</item><item>status</item></items></list></presentation></class><class name="WebDoc" category="bizmodel,searchable,documentation" parent="Document" abstract="false" key_type="autoincrement" db_table="externaldoc" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/document.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="org_name"/></attributes></reconciliation></properties><fields><field name="url" type="URL" target="_blank" sql="url" default_value="" is_null_allowed="false"/></fields><methods/><presentation><details><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item><item>contract_list</item><item>service_list</item><item>ticket_list</item><item>ci_list</item><item>url</item></items></details><search><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item><item>url</item></items></search><list><items><item>org_id</item><item>type</item><item>status</item><item>url</item></items></list></presentation></class><class name="Note" category="bizmodel,searchable,documentation" parent="Document" abstract="false" key_type="autoincrement" db_table="note" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/document.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="org_name"/></attributes></reconciliation></properties><fields><field name="note" type="Text" sql="note" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item><item>contract_list</item><item>service_list</item><item>ticket_list</item><item>ci_list</item><item>note</item></items></details><search><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item><item>note</item></items></search><list><items><item>org_id</item><item>type</item><item>status</item><item>note</item></items></list></presentation></class><class name="FileDoc" category="bizmodel,searchable,documentation" parent="Document" abstract="false" key_type="autoincrement" db_table="filedoc" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/document.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="org_name"/></attributes></reconciliation></properties><fields><field name="contents" type="Blob"/></fields><methods><method name="DisplayBareProperties" static="false" access="public" type="Overload-cmdbAbstractObject"><comment><![CDATA[/**
+ */]]></comment><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="code" type="String" sql="code" default_value="" is_null_allowed="true"/><field name="status" type="Enum" sql="status" default_value="active" is_null_allowed="true"><values><value>active</value><value>inactive</value></values></field><field name="parent_id" type="HierarchicalKey" sql="parent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="parent_name" type="ExternalField" extkey_attcode="parent_id" target_attcode="name" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>code</item><item>status</item><item>parent_id</item></items></details><search><items><item>name</item><item>code</item><item>status</item><item>parent_id</item></items></search><list><items><item>status</item><item>parent_id</item></items></list></presentation></class><class name="Location" category="bizmodel,searchable,structure" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="location" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/location.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="org_name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="status" type="Enum" sql="status" default_value="active" is_null_allowed="true"><values><value>active</value><value>inactive</value></values></field><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="address" type="Text" sql="address" default_value="" is_null_allowed="true"/><field name="postal_code" type="String" sql="postal_code" default_value="" is_null_allowed="true"/><field name="city" type="String" sql="city" default_value="" is_null_allowed="true"/><field name="country" type="String" sql="country" default_value="" is_null_allowed="true"/><field name="parent_id" type="HierarchicalKey" filter="SELECT Location AS L WHERE L.org_id = :this-&gt;org_id" sql="parent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="parent_name" type="ExternalField" extkey_attcode="parent_id" target_attcode="name" is_null_allowed="true"/><field name="contact_list" type="LinkedSet" linked_class="Contact" ext_key_to_me="location_id" count_min="0" count_max="0"/><field name="infra_list" type="LinkedSet" linked_class="InfrastructureCI" ext_key_to_me="location_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>address</item><item>postal_code</item><item>city</item><item>country</item><item>parent_id</item><item>contact_list</item><item>infra_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>city</item><item>country</item><item>parent_id</item></items></search><list><items><item>status</item><item>org_id</item><item>city</item><item>country</item></items></list></presentation></class><class name="Contact" category="bizmodel,searchable,structure" parent="cmdbAbstractObject" abstract="true" key_type="autoincrement" db_table="contact" db_key_field="id" db_final_class_field="finalclass"><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/team.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="email"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="status" type="Enum" sql="status" default_value="active" is_null_allowed="false"><values><value>active</value><value>inactive</value></values></field><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="email" type="EmailAddress" sql="email" default_value="" is_null_allowed="false"/><field name="phone" type="String" sql="phone" default_value="" is_null_allowed="true"/><field name="location_id" type="ExternalKey" target_class="Location" jointype="" filter="SELECT Location AS L WHERE L.org_id = :this-&gt;org_id" sql="location_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="location_name" type="ExternalField" extkey_attcode="location_id" target_attcode="name" is_null_allowed="true"/><field name="contract_list" type="LinkedSetIndirect" linked_class="lnkContractToContact" ext_key_to_me="contact_id" ext_key_to_remote="contract_id" count_min="0" count_max="0"/><field name="service_list" type="LinkedSetIndirect" linked_class="lnkServiceToContact" ext_key_to_me="contact_id" ext_key_to_remote="service_id" count_min="0" count_max="0"/><field name="ticket_list" type="LinkedSetIndirect" linked_class="lnkTicketToContact" ext_key_to_me="contact_id" ext_key_to_remote="ticket_id" count_min="0" count_max="0"/><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkCIToContact" ext_key_to_me="contact_id" ext_key_to_remote="ci_id" count_min="0" count_max="0"/><field name="team_list" type="LinkedSetIndirect" linked_class="lnkTeamToContact" ext_key_to_me="contact_id" ext_key_to_remote="team_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>email</item><item>phone</item><item>location_id</item><item>contract_list</item><item>service_list</item><item>ticket_list</item><item>ci_list</item><item>team_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>email</item><item>phone</item><item>location_id</item></items></search><list><items><item>finalclass</item><item>status</item><item>org_id</item><item>email</item><item>phone</item><item>location_id</item></items></list></presentation></class><class name="Person" category="bizmodel,searchable,structure" parent="Contact" abstract="false" key_type="autoincrement" db_table="person" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s %2$s"><attributes><attribute name="first_name"/><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/person.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="first_name"/><attribute name="org_id"/><attribute name="email"/></attributes></reconciliation></properties><fields><field name="first_name" type="String" sql="first_name" default_value="" is_null_allowed="false"/><field name="employee_id" type="String" sql="employee_id" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>first_name</item><item>org_id</item><item>status</item><item>location_id</item><item>email</item><item>phone</item><item>employee_id</item><item>team_list</item><item>contract_list</item><item>service_list</item><item>ticket_list</item><item>ci_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>email</item><item>phone</item><item>location_id</item><item>first_name</item><item>employee_id</item></items></search><list><items><item>name</item><item>first_name</item><item>status</item><item>org_id</item><item>email</item><item>phone</item><item>location_id</item></items></list></presentation></class><class name="Team" category="bizmodel,searchable,structure" parent="Contact" abstract="false" key_type="autoincrement" db_table="team" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/team.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/></attributes></reconciliation></properties><fields><field name="member_list" type="LinkedSetIndirect" linked_class="lnkTeamToContact" ext_key_to_me="team_id" ext_key_to_remote="contact_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>location_id</item><item>email</item><item>phone</item><item>member_list</item><item>contract_list</item><item>service_list</item><item>ticket_list</item><item>ci_list</item><item>team_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>email</item><item>phone</item><item>location_id</item></items></search><list><items><item>status</item><item>org_id</item><item>email</item><item>phone</item><item>location_id</item></items></list></presentation></class><class name="lnkTeamToContact" category="bizmodel,searchable,structure" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkteamtocontact" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="team_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes/></reconciliation></properties><fields><field name="team_id" type="ExternalKey" target_class="Team" jointype="" sql="team_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="team_name" type="ExternalField" extkey_attcode="team_id" target_attcode="name" is_null_allowed="true"/><field name="contact_id" type="ExternalKey" target_class="Contact" jointype="" sql="contact_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contact_name" type="ExternalField" extkey_attcode="contact_id" target_attcode="name" is_null_allowed="true"/><field name="contact_location_id" type="ExternalField" extkey_attcode="contact_id" target_attcode="location_id" is_null_allowed="true"/><field name="contact_location_name" type="ExternalField" extkey_attcode="contact_id" target_attcode="location_name" is_null_allowed="true"/><field name="contact_email" type="ExternalField" extkey_attcode="contact_id" target_attcode="email" is_null_allowed="true"/><field name="contact_phone" type="ExternalField" extkey_attcode="contact_id" target_attcode="phone" is_null_allowed="true"/><field name="role" type="String" sql="role" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>team_id</item><item>contact_id</item><item>role</item></items></details><search><items><item>team_id</item><item>contact_id</item><item>role</item></items></search><list><items><item>team_id</item><item>contact_id_finalclass_recall</item><item>contact_id</item><item>contact_location_id</item><item>contact_email</item><item>contact_phone</item><item>role</item></items></list></presentation></class><class name="Document" category="bizmodel,searchable,documentation" parent="cmdbAbstractObject" abstract="true" key_type="autoincrement" db_table="document" db_key_field="id" db_final_class_field="finalclass"><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/document.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="org_name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="type" type="Enum" sql="type" default_value="presentation" is_null_allowed="true"><values><value>contract</value><value>networkmap</value><value>presentation</value><value>training</value><value>whitePaper</value><value>workinginstructions</value></values></field><field name="status" type="Enum" sql="status" default_value="draft" is_null_allowed="false"><values><value>draft</value><value>published</value><value>obsolete</value></values></field><field name="contract_list" type="LinkedSetIndirect" linked_class="lnkContractToDoc" ext_key_to_me="document_id" ext_key_to_remote="contract_id" count_min="0" count_max="0"/><field name="service_list" type="LinkedSetIndirect" linked_class="lnkServiceToDoc" ext_key_to_me="document_id" ext_key_to_remote="service_id" count_min="0" count_max="0"/><field name="ticket_list" type="LinkedSetIndirect" linked_class="lnkTicketToDoc" ext_key_to_me="document_id" ext_key_to_remote="ticket_id" count_min="0" count_max="0"/><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkCIToDoc" ext_key_to_me="document_id" ext_key_to_remote="ci_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item><item>contract_list</item><item>service_list</item><item>ticket_list</item><item>ci_list</item></items></details><search><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item></items></search><list><items><item>org_id</item><item>type</item><item>status</item></items></list></presentation></class><class name="WebDoc" category="bizmodel,searchable,documentation" parent="Document" abstract="false" key_type="autoincrement" db_table="externaldoc" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/document.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="org_name"/></attributes></reconciliation></properties><fields><field name="url" type="URL" target="_blank" sql="url" default_value="" is_null_allowed="false"/></fields><methods/><presentation><details><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item><item>contract_list</item><item>service_list</item><item>ticket_list</item><item>ci_list</item><item>url</item></items></details><search><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item><item>url</item></items></search><list><items><item>org_id</item><item>type</item><item>status</item><item>url</item></items></list></presentation></class><class name="Note" category="bizmodel,searchable,documentation" parent="Document" abstract="false" key_type="autoincrement" db_table="note" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/document.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="org_name"/></attributes></reconciliation></properties><fields><field name="note" type="Text" sql="note" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item><item>contract_list</item><item>service_list</item><item>ticket_list</item><item>ci_list</item><item>note</item></items></details><search><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item><item>note</item></items></search><list><items><item>org_id</item><item>type</item><item>status</item><item>note</item></items></list></presentation></class><class name="FileDoc" category="bizmodel,searchable,documentation" parent="Document" abstract="false" key_type="autoincrement" db_table="filedoc" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/document.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="org_name"/></attributes></reconciliation></properties><fields><field name="contents" type="Blob"/></fields><methods><method name="DisplayBareProperties" static="false" access="public" type="Overload-cmdbAbstractObject"><comment><![CDATA[/**
 	 * Overload the display of the properties to add a tab (the first one)
 	 * with the preview of the document
 	 */]]></comment><![CDATA[	public function DisplayBareProperties(WebPage $oPage, $bEditMode = false, $sPrefix = '', $aExtraParams = array())
@@ -19,7 +19,7 @@
 		}
 		parent::DisplayBareProperties($oPage, $bEditMode, $sPrefix, $aExtraParams);
 		
-	}]]></method></methods><presentation><details><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item><item>contract_list</item><item>service_list</item><item>ticket_list</item><item>ci_list</item><item>contents</item></items></details><search><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item></items></search><list><items><item>org_id</item><item>type</item><item>status</item><item>contents</item></items></list></presentation></class><class name="Licence" category="bizmodel,searchable,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="licence" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/licence.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="org_name"/></attributes></reconciliation></properties><fields><field name="provider" type="String" sql="provider" default_value="" is_null_allowed="false"/><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="product" type="String" sql="product" default_value="" is_null_allowed="false"/><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="start" type="Date" sql="start" default_value="" is_null_allowed="true"/><field name="end" type="Date" sql="end" default_value="" is_null_allowed="true"/><field name="licence_key" type="String" sql="licence_key" default_value="" is_null_allowed="true"/><field name="scope" type="Text" sql="scope" default_value="" is_null_allowed="true"/><field name="usage_limit" type="Integer" sql="usage_limit" default_value="" is_null_allowed="true"/><field name="usage_list" type="LinkedSet" linked_class="SoftwareInstance" ext_key_to_me="licence_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>org_id</item><item>provider</item><item>product</item><item>start</item><item>end</item><item>licence_key</item><item>scope</item><item>usage_limit</item><item>usage_list</item></items></details><search><items><item>org_id</item><item>provider</item><item>product</item><item>name</item><item>start</item><item>end</item><item>licence_key</item><item>scope</item></items></search><list><items><item>org_id</item><item>provider</item><item>product</item><item>start</item><item>end</item></items></list></presentation></class><class name="Subnet" category="bizmodel,searchable,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="subnet" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s / %2$s"><attributes><attribute name="ip"/><attribute name="ip_mask"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/subnet.png</icon><reconciliation><attributes><attribute name="ip"/><attribute name="ip_mask"/><attribute name="org_id"/><attribute name="org_name"/></attributes></reconciliation></properties><fields><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="ip" type="IPAddress" sql="ip" default_value="" is_null_allowed="false"/><field name="ip_mask" type="IPAddress" sql="ip_mask" default_value="" is_null_allowed="false"/></fields><methods><method name="DisplayBareRelations" static="false" access="public" type="Overload-cmdbAbstractObject"><![CDATA[	function DisplayBareRelations(WebPage $oPage, $bEditMode = false)
+	}]]></method></methods><presentation><details><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item><item>contract_list</item><item>service_list</item><item>ticket_list</item><item>ci_list</item><item>contents</item></items></details><search><items><item>name</item><item>org_id</item><item>description</item><item>type</item><item>status</item></items></search><list><items><item>org_id</item><item>type</item><item>status</item><item>contents</item></items></list></presentation></class><class name="Licence" category="bizmodel,searchable,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="licence" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/licence.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="org_name"/></attributes></reconciliation></properties><fields><field name="provider" type="String" sql="provider" default_value="" is_null_allowed="false"/><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="product" type="String" sql="product" default_value="" is_null_allowed="false"/><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="start" type="Date" sql="start" default_value="" is_null_allowed="true"/><field name="end" type="Date" sql="end" default_value="" is_null_allowed="true"/><field name="licence_key" type="String" sql="licence_key" default_value="" is_null_allowed="true"/><field name="scope" type="Text" sql="scope" default_value="" is_null_allowed="true"/><field name="usage_limit" type="Integer" sql="usage_limit" default_value="" is_null_allowed="true"/><field name="usage_list" type="LinkedSet" linked_class="SoftwareInstance" ext_key_to_me="licence_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>org_id</item><item>provider</item><item>product</item><item>start</item><item>end</item><item>licence_key</item><item>scope</item><item>usage_limit</item><item>usage_list</item></items></details><search><items><item>org_id</item><item>provider</item><item>product</item><item>name</item><item>start</item><item>end</item><item>licence_key</item><item>scope</item></items></search><list><items><item>org_id</item><item>provider</item><item>product</item><item>start</item><item>end</item></items></list></presentation></class><class name="Subnet" category="bizmodel,searchable,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="subnet" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s / %2$s"><attributes><attribute name="ip"/><attribute name="ip_mask"/></attributes></naming><display_template></display_template><icon>images/subnet.png</icon><reconciliation><attributes><attribute name="ip"/><attribute name="ip_mask"/><attribute name="org_id"/><attribute name="org_name"/></attributes></reconciliation></properties><fields><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="ip" type="IPAddress" sql="ip" default_value="" is_null_allowed="false"/><field name="ip_mask" type="IPAddress" sql="ip_mask" default_value="" is_null_allowed="false"/></fields><methods><method name="DisplayBareRelations" static="false" access="public" type="Overload-cmdbAbstractObject"><![CDATA[	function DisplayBareRelations(WebPage $oPage, $bEditMode = false)
 	{
 		parent::DisplayBareRelations($oPage, $bEditMode);
 
@@ -68,7 +68,7 @@
 				$iAnIP++;
 			}
 		}
-	}]]></method></methods><presentation><details><items><item>ip</item><item>ip_mask</item><item>org_id</item><item>description</item></items></details><search><items><item>ip</item><item>ip_mask</item><item>org_id</item><item>description</item></items></search><list><items><item>ip</item><item>ip_mask</item><item>org_id</item></items></list></presentation></class><class name="Patch" category="bizmodel,searchable,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="patch" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/patch.png</icon><reconciliation><attributes><attribute name="name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="target_sw" type="String" sql="target_sw" default_value="" is_null_allowed="true"/><field name="version" type="String" sql="version" default_value="" is_null_allowed="true"/><field name="type" type="Enum" sql="type" default_value="security" is_null_allowed="false"><values><value>application</value><value>os</value><value>security</value><value>servicepack</value></values></field><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkPatchToCI" ext_key_to_me="patch_id" ext_key_to_remote="ci_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>description</item><item>target_sw</item><item>version</item><item>type</item><item>ci_list</item></items></details><search><items><item>name</item><item>target_sw</item><item>version</item><item>type</item><item>description</item></items></search><list><items><item>target_sw</item><item>version</item><item>type</item></items></list></presentation></class><class name="Software" category="bizmodel,searchable,configmgmt" parent="cmdbAbstractObject" abstract="true" key_type="autoincrement" db_table="software" db_key_field="id" db_final_class_field="finalclass"><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/software.png</icon><reconciliation><attributes><attribute name="name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>description</item></items></details><search><items><item>name</item><item>description</item></items></search><list><items><item>description</item></items></list></presentation></class><class name="Application" category="bizmodel,searchable,configmgmt" parent="Software" abstract="false" key_type="autoincrement" db_table="software_app" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/software.png</icon><reconciliation><attributes><attribute name="name"/></attributes></reconciliation></properties><fields><field name="instance_list" type="LinkedSet" linked_class="ApplicationInstance" ext_key_to_me="software_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>description</item><item>instance_list</item></items></details><search><items><item>name</item><item>description</item></items></search><list><items><item>description</item></items></list></presentation></class><class name="DBServer" category="bizmodel,searchable,configmgmt" parent="Software" abstract="false" key_type="autoincrement" db_table="software_db" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/software.png</icon><reconciliation><attributes><attribute name="name"/></attributes></reconciliation></properties><fields><field name="instance_list" type="LinkedSet" linked_class="DBServerInstance" ext_key_to_me="software_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>description</item><item>instance_list</item></items></details><search><items><item>name</item><item>description</item></items></search><list><items><item>description</item></items></list></presentation></class><class name="lnkPatchToCI" category="bizmodel,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkpatchtoci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="patch_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="patch_id"/><attribute name="ci_id"/></attributes></reconciliation></properties><fields><field name="patch_id" type="ExternalKey" target_class="Patch" jointype="" sql="patch_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="patch_name" type="ExternalField" extkey_attcode="patch_id" target_attcode="name" is_null_allowed="true"/><field name="ci_id" type="ExternalKey" target_class="Device" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>patch_id</item><item>ci_id</item><item>ci_status</item></items></details><search><items><item>patch_id</item><item>ci_id</item></items></search><list><items><item>patch_id</item><item>ci_id_finalclass_recall</item><item>ci_id</item><item>ci_status</item></items></list></presentation></class><class name="FunctionalCI" category="bizmodel,searchable,configmgmt" parent="cmdbAbstractObject" abstract="true" key_type="autoincrement" db_table="functionalci" db_key_field="id" db_final_class_field="finalclass"><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/server.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="status" type="Enum" sql="status" default_value="implementation" is_null_allowed="false"><values><value>implementation</value><value>production</value><value>obsolete</value></values></field><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="owner_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="importance" type="Enum" sql="importance" default_value="medium" is_null_allowed="false"><values><value>low</value><value>medium</value><value>high</value></values></field><field name="contact_list" type="LinkedSetIndirect" linked_class="lnkCIToContact" ext_key_to_me="ci_id" ext_key_to_remote="contact_id" count_min="0" count_max="0"/><field name="document_list" type="LinkedSetIndirect" linked_class="lnkCIToDoc" ext_key_to_me="ci_id" ext_key_to_remote="document_id" count_min="0" count_max="0"/><field name="solution_list" type="LinkedSetIndirect" linked_class="lnkSolutionToCI" ext_key_to_me="ci_id" ext_key_to_remote="solution_id" count_min="0" count_max="0"/><field name="contract_list" type="LinkedSetIndirect" linked_class="lnkContractToCI" ext_key_to_me="ci_id" ext_key_to_remote="contract_id" count_min="0" count_max="0"/><field name="ticket_list" type="LinkedSetIndirect" linked_class="lnkTicketToCI" ext_key_to_me="ci_id" ext_key_to_remote="ticket_id" count_min="0" count_max="0"/></fields><methods><method name="GetRelationQueries" static="true" access="public" type="Overload-DBObject"><![CDATA[	public static function GetRelationQueries($sRelCode)
+	}]]></method></methods><presentation><details><items><item>ip</item><item>ip_mask</item><item>org_id</item><item>description</item></items></details><search><items><item>ip</item><item>ip_mask</item><item>org_id</item><item>description</item></items></search><list><items><item>ip</item><item>ip_mask</item><item>org_id</item></items></list></presentation></class><class name="Patch" category="bizmodel,searchable,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="patch" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/patch.png</icon><reconciliation><attributes><attribute name="name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="target_sw" type="String" sql="target_sw" default_value="" is_null_allowed="true"/><field name="version" type="String" sql="version" default_value="" is_null_allowed="true"/><field name="type" type="Enum" sql="type" default_value="security" is_null_allowed="false"><values><value>application</value><value>os</value><value>security</value><value>servicepack</value></values></field><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkPatchToCI" ext_key_to_me="patch_id" ext_key_to_remote="ci_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>description</item><item>target_sw</item><item>version</item><item>type</item><item>ci_list</item></items></details><search><items><item>name</item><item>target_sw</item><item>version</item><item>type</item><item>description</item></items></search><list><items><item>target_sw</item><item>version</item><item>type</item></items></list></presentation></class><class name="Software" category="bizmodel,searchable,configmgmt" parent="cmdbAbstractObject" abstract="true" key_type="autoincrement" db_table="software" db_key_field="id" db_final_class_field="finalclass"><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/software.png</icon><reconciliation><attributes><attribute name="name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>description</item></items></details><search><items><item>name</item><item>description</item></items></search><list><items><item>description</item></items></list></presentation></class><class name="Application" category="bizmodel,searchable,configmgmt" parent="Software" abstract="false" key_type="autoincrement" db_table="software_app" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/software.png</icon><reconciliation><attributes><attribute name="name"/></attributes></reconciliation></properties><fields><field name="instance_list" type="LinkedSet" linked_class="ApplicationInstance" ext_key_to_me="software_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>description</item><item>instance_list</item></items></details><search><items><item>name</item><item>description</item></items></search><list><items><item>description</item></items></list></presentation></class><class name="DBServer" category="bizmodel,searchable,configmgmt" parent="Software" abstract="false" key_type="autoincrement" db_table="software_db" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/software.png</icon><reconciliation><attributes><attribute name="name"/></attributes></reconciliation></properties><fields><field name="instance_list" type="LinkedSet" linked_class="DBServerInstance" ext_key_to_me="software_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>description</item><item>instance_list</item></items></details><search><items><item>name</item><item>description</item></items></search><list><items><item>description</item></items></list></presentation></class><class name="lnkPatchToCI" category="bizmodel,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkpatchtoci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="patch_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="patch_id"/><attribute name="ci_id"/></attributes></reconciliation></properties><fields><field name="patch_id" type="ExternalKey" target_class="Patch" jointype="" sql="patch_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="patch_name" type="ExternalField" extkey_attcode="patch_id" target_attcode="name" is_null_allowed="true"/><field name="ci_id" type="ExternalKey" target_class="Device" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>patch_id</item><item>ci_id</item><item>ci_status</item></items></details><search><items><item>patch_id</item><item>ci_id</item></items></search><list><items><item>patch_id</item><item>ci_id_finalclass_recall</item><item>ci_id</item><item>ci_status</item></items></list></presentation></class><class name="FunctionalCI" category="bizmodel,searchable,configmgmt" parent="cmdbAbstractObject" abstract="true" key_type="autoincrement" db_table="functionalci" db_key_field="id" db_final_class_field="finalclass"><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/server.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="status" type="Enum" sql="status" default_value="implementation" is_null_allowed="false"><values><value>implementation</value><value>production</value><value>obsolete</value></values></field><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="owner_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="importance" type="Enum" sql="importance" default_value="medium" is_null_allowed="false"><values><value>low</value><value>medium</value><value>high</value></values></field><field name="contact_list" type="LinkedSetIndirect" linked_class="lnkCIToContact" ext_key_to_me="ci_id" ext_key_to_remote="contact_id" count_min="0" count_max="0"/><field name="document_list" type="LinkedSetIndirect" linked_class="lnkCIToDoc" ext_key_to_me="ci_id" ext_key_to_remote="document_id" count_min="0" count_max="0"/><field name="solution_list" type="LinkedSetIndirect" linked_class="lnkSolutionToCI" ext_key_to_me="ci_id" ext_key_to_remote="solution_id" count_min="0" count_max="0"/><field name="contract_list" type="LinkedSetIndirect" linked_class="lnkContractToCI" ext_key_to_me="ci_id" ext_key_to_remote="contract_id" count_min="0" count_max="0"/><field name="ticket_list" type="LinkedSetIndirect" linked_class="lnkTicketToCI" ext_key_to_me="ci_id" ext_key_to_remote="ticket_id" count_min="0" count_max="0"/></fields><methods><method name="GetRelationQueries" static="true" access="public" type="Overload-DBObject"><![CDATA[	public static function GetRelationQueries($sRelCode)
 	{
 		switch ($sRelCode)
 		{
@@ -82,7 +82,7 @@
 		default:
 			return parent::GetRelationQueries($sRelCode);
 		}
-	}]]></method></methods><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item></items></search><list><items><item>finalclass</item><item>status</item><item>org_id</item><item>importance</item></items></list></presentation></class><class name="SoftwareInstance" category="bizmodel,searchable,configmgmt" parent="FunctionalCI" abstract="true" key_type="autoincrement" db_table="softwareinstance" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s - %2$s"><attributes><attribute name="name"/><attribute name="device_id_friendlyname"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/application.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="device_id"/><attribute name="device_name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="device_id" type="ExternalKey" target_class="Device" jointype="" filter="SELECT Device WHERE org_id = :this-&gt;org_id" sql="device_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="device_name" type="ExternalField" extkey_attcode="device_id" target_attcode="name" is_null_allowed="true"/><field name="licence_id" type="ExternalKey" target_class="Licence" jointype="" filter="SELECT Licence WHERE org_id = :this-&gt;org_id" sql="licence_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="licence_name" type="ExternalField" extkey_attcode="licence_id" target_attcode="name" is_null_allowed="true"/><field name="version" type="String" sql="version" default_value="" is_null_allowed="true"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/></fields><methods><method name="ComputeValues" static="false" access="public" type="Overload-DBObject"><![CDATA[	public function ComputeValues()
+	}]]></method></methods><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item></items></search><list><items><item>finalclass</item><item>status</item><item>org_id</item><item>importance</item></items></list></presentation></class><class name="SoftwareInstance" category="bizmodel,searchable,configmgmt" parent="FunctionalCI" abstract="true" key_type="autoincrement" db_table="softwareinstance" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s - %2$s"><attributes><attribute name="name"/><attribute name="device_id_friendlyname"/></attributes></naming><display_template></display_template><icon>images/application.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="device_id"/><attribute name="device_name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="device_id" type="ExternalKey" target_class="Device" jointype="" filter="SELECT Device WHERE org_id = :this-&gt;org_id" sql="device_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="device_name" type="ExternalField" extkey_attcode="device_id" target_attcode="name" is_null_allowed="true"/><field name="licence_id" type="ExternalKey" target_class="Licence" jointype="" filter="SELECT Licence WHERE org_id = :this-&gt;org_id" sql="licence_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="licence_name" type="ExternalField" extkey_attcode="licence_id" target_attcode="name" is_null_allowed="true"/><field name="version" type="String" sql="version" default_value="" is_null_allowed="true"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/></fields><methods><method name="ComputeValues" static="false" access="public" type="Overload-DBObject"><![CDATA[	public function ComputeValues()
 	{
 	}]]></method><method name="GetRelationQueries" static="true" access="public" type="Overload-DBObject"><![CDATA[	public static function GetRelationQueries($sRelCode)
 	{
@@ -106,7 +106,7 @@
 			default:
 			return parent::GetRelationQueries($sRelCode);			
 		}
-	}]]></method></methods><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>device_id</item><item>licence_id</item><item>version</item><item>description</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item></items></details><search><items><item>status</item><item>org_id</item><item>importance</item><item>device_id</item><item>licence_id</item><item>version</item></items></search><list><items><item>finalclass</item><item>status</item><item>org_id</item><item>importance</item><item>device_id_finalclass_recall</item><item>device_id</item><item>version</item></items></list></presentation></class><class name="DBServerInstance" category="bizmodel,searchable,configmgmt" parent="SoftwareInstance" abstract="false" key_type="autoincrement" db_table="softwareinstance_dbserver" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s - %2$s"><attributes><attribute name="name"/><attribute name="device_id_friendlyname"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/database.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="software_id"/><attribute name="software_name"/><attribute name="device_id"/><attribute name="device_name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="software_id" type="ExternalKey" target_class="DBServer" jointype="" sql="software_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="software_name" type="ExternalField" extkey_attcode="software_id" target_attcode="name" is_null_allowed="true"/><field name="dbinstance_list" type="LinkedSet" linked_class="DatabaseInstance" ext_key_to_me="db_server_instance_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>device_id</item><item>licence_id</item><item>software_id</item><item>version</item><item>description</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>dbinstance_list</item></items></details><search><items><item>status</item><item>org_id</item><item>importance</item><item>device_id</item><item>licence_id</item><item>software_id</item><item>version</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>device_id_finalclass_recall</item><item>device_id</item><item>software_id</item><item>version</item></items></list></presentation></class><class name="ApplicationInstance" category="bizmodel,searchable,configmgmt" parent="SoftwareInstance" abstract="false" key_type="autoincrement" db_table="softwareinstance_application" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s - %2$s"><attributes><attribute name="name"/><attribute name="device_id_friendlyname"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/application.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="software_id"/><attribute name="software_name"/><attribute name="device_id"/><attribute name="device_name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="software_id" type="ExternalKey" target_class="Application" jointype="" sql="software_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="software_name" type="ExternalField" extkey_attcode="software_id" target_attcode="name" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>device_id</item><item>licence_id</item><item>software_id</item><item>version</item><item>description</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item></items></details><search><items><item>status</item><item>org_id</item><item>importance</item><item>device_id</item><item>licence_id</item><item>software_id</item><item>version</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>device_id_finalclass_recall</item><item>device_id</item><item>software_id</item><item>version</item></items></list></presentation></class><class name="DatabaseInstance" category="bizmodel,searchable,configmgmt" parent="FunctionalCI" abstract="false" key_type="autoincrement" db_table="databaseinstance" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s - %2$s"><attributes><attribute name="name"/><attribute name="db_server_instance_id_friendlyname"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/database-instance.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/><attribute name="db_server_instance_id"/><attribute name="db_server_instance_name"/></attributes></reconciliation></properties><fields><field name="db_server_instance_id" type="ExternalKey" target_class="DBServerInstance" jointype="" filter="SELECT DBServerInstance WHERE org_id = :this-&gt;org_id" sql="db_server_instance_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="db_server_instance_name" type="ExternalField" extkey_attcode="db_server_instance_id" target_attcode="name" is_null_allowed="true"/><field name="db_server_instance_version" type="ExternalField" extkey_attcode="db_server_instance_id" target_attcode="version" is_null_allowed="true"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/></fields><methods><method name="GetRelationQueries" static="true" access="public" type="Overload-DBObject"><![CDATA[	public static function GetRelationQueries($sRelCode)
+	}]]></method></methods><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>device_id</item><item>licence_id</item><item>version</item><item>description</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item></items></details><search><items><item>status</item><item>org_id</item><item>importance</item><item>device_id</item><item>licence_id</item><item>version</item></items></search><list><items><item>finalclass</item><item>status</item><item>org_id</item><item>importance</item><item>device_id_finalclass_recall</item><item>device_id</item><item>version</item></items></list></presentation></class><class name="DBServerInstance" category="bizmodel,searchable,configmgmt" parent="SoftwareInstance" abstract="false" key_type="autoincrement" db_table="softwareinstance_dbserver" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s - %2$s"><attributes><attribute name="name"/><attribute name="device_id_friendlyname"/></attributes></naming><display_template></display_template><icon>images/database.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="software_id"/><attribute name="software_name"/><attribute name="device_id"/><attribute name="device_name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="software_id" type="ExternalKey" target_class="DBServer" jointype="" sql="software_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="software_name" type="ExternalField" extkey_attcode="software_id" target_attcode="name" is_null_allowed="true"/><field name="dbinstance_list" type="LinkedSet" linked_class="DatabaseInstance" ext_key_to_me="db_server_instance_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>device_id</item><item>licence_id</item><item>software_id</item><item>version</item><item>description</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>dbinstance_list</item></items></details><search><items><item>status</item><item>org_id</item><item>importance</item><item>device_id</item><item>licence_id</item><item>software_id</item><item>version</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>device_id_finalclass_recall</item><item>device_id</item><item>software_id</item><item>version</item></items></list></presentation></class><class name="ApplicationInstance" category="bizmodel,searchable,configmgmt" parent="SoftwareInstance" abstract="false" key_type="autoincrement" db_table="softwareinstance_application" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s - %2$s"><attributes><attribute name="name"/><attribute name="device_id_friendlyname"/></attributes></naming><display_template></display_template><icon>images/application.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="software_id"/><attribute name="software_name"/><attribute name="device_id"/><attribute name="device_name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="software_id" type="ExternalKey" target_class="Application" jointype="" sql="software_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="software_name" type="ExternalField" extkey_attcode="software_id" target_attcode="name" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>device_id</item><item>licence_id</item><item>software_id</item><item>version</item><item>description</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item></items></details><search><items><item>status</item><item>org_id</item><item>importance</item><item>device_id</item><item>licence_id</item><item>software_id</item><item>version</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>device_id_finalclass_recall</item><item>device_id</item><item>software_id</item><item>version</item></items></list></presentation></class><class name="DatabaseInstance" category="bizmodel,searchable,configmgmt" parent="FunctionalCI" abstract="false" key_type="autoincrement" db_table="databaseinstance" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s - %2$s"><attributes><attribute name="name"/><attribute name="db_server_instance_id_friendlyname"/></attributes></naming><display_template></display_template><icon>images/database-instance.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/><attribute name="db_server_instance_id"/><attribute name="db_server_instance_name"/></attributes></reconciliation></properties><fields><field name="db_server_instance_id" type="ExternalKey" target_class="DBServerInstance" jointype="" filter="SELECT DBServerInstance WHERE org_id = :this-&gt;org_id" sql="db_server_instance_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="db_server_instance_name" type="ExternalField" extkey_attcode="db_server_instance_id" target_attcode="name" is_null_allowed="true"/><field name="db_server_instance_version" type="ExternalField" extkey_attcode="db_server_instance_id" target_attcode="version" is_null_allowed="true"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/></fields><methods><method name="GetRelationQueries" static="true" access="public" type="Overload-DBObject"><![CDATA[	public static function GetRelationQueries($sRelCode)
 	{
 		switch ($sRelCode)
 		{
@@ -120,7 +120,7 @@
 			default:
 			return parent::GetRelationQueries($sRelCode);			
 		}
-	}]]></method></methods><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>db_server_instance_id</item><item>db_server_instance_version</item><item>description</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>db_server_instance_id</item><item>db_server_instance_version</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>db_server_instance_id</item><item>db_server_instance_version</item></items></list></presentation></class><class name="Group" category="bizmodel,searchable,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="group" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/group.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="status" type="Enum" sql="status" default_value="implementation" is_null_allowed="false"><values><value>production</value><value>implementation</value><value>obsolete</value></values></field><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="owner_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="type" type="String" sql="type" default_value="" is_null_allowed="true"/><field name="parent_id" type="HierarchicalKey" sql="parent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="parent_name" type="ExternalField" extkey_attcode="parent_id" target_attcode="name" is_null_allowed="true"/><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkGroupToCI" ext_key_to_me="group_id" ext_key_to_remote="ci_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>type</item><item>description</item><item>parent_id</item><item>ci_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>type</item></items></search><list><items><item>status</item><item>org_id</item><item>type</item><item>parent_id</item></items></list></presentation></class><class name="lnkGroupToCI" category="bizmodel,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkgrouptoci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="group_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="group_id"/><attribute name="ci_id"/></attributes></reconciliation></properties><fields><field name="group_id" type="ExternalKey" target_class="Group" jointype="" sql="group_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="group_name" type="ExternalField" extkey_attcode="group_id" target_attcode="name" is_null_allowed="true"/><field name="ci_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/><field name="reason" type="String" sql="reason" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>group_id</item><item>ci_id</item><item>ci_status</item><item>reason</item></items></details><search><items><item>group_id</item><item>ci_id</item><item>reason</item></items></search><list><items><item>group_id</item><item>ci_id_finalclass_recall</item><item>ci_id</item><item>ci_status</item><item>reason</item></items></list></presentation></class><class name="ApplicationSolution" category="bizmodel,searchable,configmgmt" parent="FunctionalCI" abstract="false" key_type="autoincrement" db_table="applicationsolution" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/solution.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkSolutionToCI" ext_key_to_me="solution_id" ext_key_to_remote="ci_id" count_min="0" count_max="0"/><field name="process_list" type="LinkedSetIndirect" linked_class="lnkProcessToSolution" ext_key_to_me="solution_id" ext_key_to_remote="process_id" count_min="0" count_max="0"/></fields><methods><method name="GetRelationQueries" static="true" access="public" type="Overload-DBObject"><![CDATA[	public static function GetRelationQueries($sRelCode)
+	}]]></method></methods><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>db_server_instance_id</item><item>db_server_instance_version</item><item>description</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>db_server_instance_id</item><item>db_server_instance_version</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>db_server_instance_id</item><item>db_server_instance_version</item></items></list></presentation></class><class name="Group" category="bizmodel,searchable,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="group" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/group.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="status" type="Enum" sql="status" default_value="implementation" is_null_allowed="false"><values><value>production</value><value>implementation</value><value>obsolete</value></values></field><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="owner_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="type" type="String" sql="type" default_value="" is_null_allowed="true"/><field name="parent_id" type="HierarchicalKey" sql="parent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="parent_name" type="ExternalField" extkey_attcode="parent_id" target_attcode="name" is_null_allowed="true"/><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkGroupToCI" ext_key_to_me="group_id" ext_key_to_remote="ci_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>type</item><item>description</item><item>parent_id</item><item>ci_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>type</item></items></search><list><items><item>status</item><item>org_id</item><item>type</item><item>parent_id</item></items></list></presentation></class><class name="lnkGroupToCI" category="bizmodel,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkgrouptoci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="group_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="group_id"/><attribute name="ci_id"/></attributes></reconciliation></properties><fields><field name="group_id" type="ExternalKey" target_class="Group" jointype="" sql="group_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="group_name" type="ExternalField" extkey_attcode="group_id" target_attcode="name" is_null_allowed="true"/><field name="ci_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/><field name="reason" type="String" sql="reason" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>group_id</item><item>ci_id</item><item>ci_status</item><item>reason</item></items></details><search><items><item>group_id</item><item>ci_id</item><item>reason</item></items></search><list><items><item>group_id</item><item>ci_id_finalclass_recall</item><item>ci_id</item><item>ci_status</item><item>reason</item></items></list></presentation></class><class name="ApplicationSolution" category="bizmodel,searchable,configmgmt" parent="FunctionalCI" abstract="false" key_type="autoincrement" db_table="applicationsolution" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/solution.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkSolutionToCI" ext_key_to_me="solution_id" ext_key_to_remote="ci_id" count_min="0" count_max="0"/><field name="process_list" type="LinkedSetIndirect" linked_class="lnkProcessToSolution" ext_key_to_me="solution_id" ext_key_to_remote="process_id" count_min="0" count_max="0"/></fields><methods><method name="GetRelationQueries" static="true" access="public" type="Overload-DBObject"><![CDATA[	public static function GetRelationQueries($sRelCode)
 	{
 		switch ($sRelCode)
 		{
@@ -141,7 +141,7 @@
 			default:
 			return parent::GetRelationQueries($sRelCode);			
 		}
-	}]]></method></methods><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>description</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>ci_list</item><item>process_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item></items></list></presentation></class><class name="BusinessProcess" category="bizmodel,searchable,configmgmt" parent="FunctionalCI" abstract="false" key_type="autoincrement" db_table="businessprocess" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/business-process.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="used_solution_list" type="LinkedSetIndirect" linked_class="lnkProcessToSolution" ext_key_to_me="process_id" ext_key_to_remote="solution_id" count_min="0" count_max="0"/></fields><methods><method name="GetRelationQueries" static="true" access="public" type="Overload-DBObject"><![CDATA[	public static function GetRelationQueries($sRelCode)
+	}]]></method></methods><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>description</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>ci_list</item><item>process_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item></items></list></presentation></class><class name="BusinessProcess" category="bizmodel,searchable,configmgmt" parent="FunctionalCI" abstract="false" key_type="autoincrement" db_table="businessprocess" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/business-process.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="used_solution_list" type="LinkedSetIndirect" linked_class="lnkProcessToSolution" ext_key_to_me="process_id" ext_key_to_remote="solution_id" count_min="0" count_max="0"/></fields><methods><method name="GetRelationQueries" static="true" access="public" type="Overload-DBObject"><![CDATA[	public static function GetRelationQueries($sRelCode)
 	{
 		switch ($sRelCode)
 		{
@@ -155,7 +155,7 @@
 			default:
 			return parent::GetRelationQueries($sRelCode);			
 		}
-	}]]></method></methods><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>description</item><item>contact_list</item><item>document_list</item><item>contract_list</item><item>ticket_list</item><item>used_solution_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>description</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item></items></list></presentation></class><class name="ConnectableCI" category="bizmodel,searchable,configmgmt" parent="FunctionalCI" abstract="true" key_type="autoincrement" db_table="connectableci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/server.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="brand" type="String" sql="brand" default_value="" is_null_allowed="true"/><field name="model" type="String" sql="model" default_value="" is_null_allowed="true"/><field name="serial_number" type="String" sql="serial_number" default_value="" is_null_allowed="true"/><field name="asset_ref" type="String" sql="asset_ref" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item></items></search><list><items><item>finalclass</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item></items></list></presentation></class><class name="NetworkInterface" category="bizmodel,searchable,configmgmt" parent="ConnectableCI" abstract="false" key_type="autoincrement" db_table="networkinterface" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s - %2$s"><attributes><attribute name="device_id_friendlyname"/><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/interface.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="device_id"/><attribute name="device_name"/><attribute name="org_id"/></attributes></reconciliation></properties><fields><field name="device_id" type="ExternalKey" target_class="Device" jointype="" filter="SELECT Device WHERE org_id = :this-&gt;org_id" sql="device_id" is_null_allowed="false" on_target_delete="DEL_AUTO"><dependencies><attribute name="org_id"/></dependencies></field><field name="device_name" type="ExternalField" extkey_attcode="device_id" target_attcode="name" is_null_allowed="true"/><field name="logical_type" type="Enum" sql="logical_type" default_value="primary" is_null_allowed="false"><values><value>backup</value><value>logical</value><value>port</value><value>primary</value><value>secondary</value></values></field><field name="physical_type" type="Enum" sql="physical_type" default_value="ethernet" is_null_allowed="false"><values><value>atm</value><value>ethernet</value><value>framerelay</value><value>vlan</value></values></field><field name="ip_address" type="IPAddress" sql="ip_address" default_value="" is_null_allowed="true"/><field name="ip_mask" type="IPAddress" sql="ip_mask" default_value="" is_null_allowed="true"/><field name="mac_address" type="String" sql="mac_address" default_value="" is_null_allowed="true" validation_pattern=""/><field name="speed" type="Integer" sql="speed" default_value="" is_null_allowed="true"/><field name="duplex" type="Enum" sql="duplex" default_value="full" is_null_allowed="true"><values><value>full</value><value>half</value><value>auto</value><value>unknown</value></values></field><field name="connected_if" type="ExternalKey" target_class="NetworkInterface" jointype="" filter="SELECT NetworkInterface WHERE org_id = :this-&gt;org_id" sql="connected_if" is_null_allowed="true" on_target_delete="DEL_AUTO"><dependencies><attribute name="org_id"/></dependencies></field><field name="connected_name" type="ExternalField" extkey_attcode="connected_if" target_attcode="name" is_null_allowed="true"/><field name="connected_if_device_id" type="ExternalField" extkey_attcode="connected_if" target_attcode="device_id" is_null_allowed="true"/><field name="connected_if_device_id_name" type="ExternalField" extkey_attcode="connected_if" target_attcode="device_name" is_null_allowed="true"/><field name="link_type" type="Enum" sql="link_type" default_value="uplink" is_null_allowed="false"><values><value>uplink</value><value>downlink</value></values></field><field name="connected_if_device_id_friendlyname" type="ExternalField" extkey_attcode="connected_if" target_attcode="device_id_friendlyname" is_null_allowed="true"/></fields><methods><method name="GetRelationQueries" static="true" access="public" type="Overload-DBObject"><![CDATA[	public static function GetRelationQueries($sRelCode)
+	}]]></method></methods><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>description</item><item>contact_list</item><item>document_list</item><item>contract_list</item><item>ticket_list</item><item>used_solution_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>description</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item></items></list></presentation></class><class name="ConnectableCI" category="bizmodel,searchable,configmgmt" parent="FunctionalCI" abstract="true" key_type="autoincrement" db_table="connectableci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/server.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="brand" type="String" sql="brand" default_value="" is_null_allowed="true"/><field name="model" type="String" sql="model" default_value="" is_null_allowed="true"/><field name="serial_number" type="String" sql="serial_number" default_value="" is_null_allowed="true"/><field name="asset_ref" type="String" sql="asset_ref" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item></items></search><list><items><item>finalclass</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item></items></list></presentation></class><class name="NetworkInterface" category="bizmodel,searchable,configmgmt" parent="ConnectableCI" abstract="false" key_type="autoincrement" db_table="networkinterface" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s - %2$s"><attributes><attribute name="device_id_friendlyname"/><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/interface.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="device_id"/><attribute name="device_name"/><attribute name="org_id"/></attributes></reconciliation></properties><fields><field name="device_id" type="ExternalKey" target_class="Device" jointype="" filter="SELECT Device WHERE org_id = :this-&gt;org_id" sql="device_id" is_null_allowed="false" on_target_delete="DEL_AUTO"><dependencies><attribute name="org_id"/></dependencies></field><field name="device_name" type="ExternalField" extkey_attcode="device_id" target_attcode="name" is_null_allowed="true"/><field name="logical_type" type="Enum" sql="logical_type" default_value="primary" is_null_allowed="false"><values><value>backup</value><value>logical</value><value>port</value><value>primary</value><value>secondary</value></values></field><field name="physical_type" type="Enum" sql="physical_type" default_value="ethernet" is_null_allowed="false"><values><value>atm</value><value>ethernet</value><value>framerelay</value><value>vlan</value></values></field><field name="ip_address" type="IPAddress" sql="ip_address" default_value="" is_null_allowed="true"/><field name="ip_mask" type="IPAddress" sql="ip_mask" default_value="" is_null_allowed="true"/><field name="mac_address" type="String" sql="mac_address" default_value="" is_null_allowed="true" validation_pattern=""/><field name="speed" type="Integer" sql="speed" default_value="" is_null_allowed="true"/><field name="duplex" type="Enum" sql="duplex" default_value="full" is_null_allowed="true"><values><value>full</value><value>half</value><value>auto</value><value>unknown</value></values></field><field name="connected_if" type="ExternalKey" target_class="NetworkInterface" jointype="" filter="SELECT NetworkInterface WHERE org_id = :this-&gt;org_id" sql="connected_if" is_null_allowed="true" on_target_delete="DEL_AUTO"><dependencies><attribute name="org_id"/></dependencies></field><field name="connected_name" type="ExternalField" extkey_attcode="connected_if" target_attcode="name" is_null_allowed="true"/><field name="connected_if_device_id" type="ExternalField" extkey_attcode="connected_if" target_attcode="device_id" is_null_allowed="true"/><field name="connected_if_device_id_name" type="ExternalField" extkey_attcode="connected_if" target_attcode="device_name" is_null_allowed="true"/><field name="link_type" type="Enum" sql="link_type" default_value="uplink" is_null_allowed="false"><values><value>uplink</value><value>downlink</value></values></field><field name="connected_if_device_id_friendlyname" type="ExternalField" extkey_attcode="connected_if" target_attcode="device_id_friendlyname" is_null_allowed="true"/></fields><methods><method name="GetRelationQueries" static="true" access="public" type="Overload-DBObject"><![CDATA[	public static function GetRelationQueries($sRelCode)
 	{
 		switch ($sRelCode)
 		{
@@ -227,7 +227,7 @@
 	{
 		$this->UpdateConnectedInterface();
 		parent::AfterUpdate();
-	}]]></method></methods><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>device_id</item><item>logical_type</item><item>physical_type</item><item>ip_address</item><item>ip_mask</item><item>mac_address</item><item>speed</item><item>duplex</item><item>link_type</item><item>connected_if</item><item>connected_if_device_id</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>device_id</item><item>logical_type</item><item>physical_type</item><item>ip_address</item><item>ip_mask</item><item>mac_address</item><item>connected_if_device_id</item></items></search><list><items><item>status</item><item>ip_address</item><item>importance</item><item>device_id_finalclass_recall</item><item>device_id</item><item>logical_type</item><item>physical_type</item><item>link_type</item><item>connected_if_device_id</item></items></list></presentation></class><class name="Device" category="bizmodel,searchable,configmgmt" parent="ConnectableCI" abstract="true" key_type="autoincrement" db_table="device" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/server.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="nwinterface_list" type="LinkedSet" linked_class="NetworkInterface" ext_key_to_me="device_id" count_min="0" count_max="0"/></fields><methods><method name="GetRelationQueries" static="true" access="public" type="Overload-DBObject"><![CDATA[	public static function GetRelationQueries($sRelCode)
+	}]]></method></methods><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>device_id</item><item>logical_type</item><item>physical_type</item><item>ip_address</item><item>ip_mask</item><item>mac_address</item><item>speed</item><item>duplex</item><item>link_type</item><item>connected_if</item><item>connected_if_device_id</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>device_id</item><item>logical_type</item><item>physical_type</item><item>ip_address</item><item>ip_mask</item><item>mac_address</item><item>connected_if_device_id</item></items></search><list><items><item>status</item><item>ip_address</item><item>importance</item><item>device_id_finalclass_recall</item><item>device_id</item><item>logical_type</item><item>physical_type</item><item>link_type</item><item>connected_if_device_id</item></items></list></presentation></class><class name="Device" category="bizmodel,searchable,configmgmt" parent="ConnectableCI" abstract="true" key_type="autoincrement" db_table="device" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/server.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="nwinterface_list" type="LinkedSet" linked_class="NetworkInterface" ext_key_to_me="device_id" count_min="0" count_max="0"/></fields><methods><method name="GetRelationQueries" static="true" access="public" type="Overload-DBObject"><![CDATA[	public static function GetRelationQueries($sRelCode)
 	{
 		switch ($sRelCode)
 		{
@@ -249,4 +249,4 @@
 			default:
 			return parent::GetRelationQueries($sRelCode);			
 		}
-	}]]></method></methods><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item></items></search><list><items><item>finalclass</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item></items></list></presentation></class><class name="PC" category="bizmodel,searchable,configmgmt" parent="Device" abstract="false" key_type="autoincrement" db_table="pc" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/laptop.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="cpu" type="String" sql="cpu" default_value="" is_null_allowed="true"/><field name="ram" type="String" sql="ram" default_value="" is_null_allowed="true"/><field name="hdd" type="String" sql="hdd" default_value="" is_null_allowed="true"/><field name="os_family" type="String" sql="os_family" default_value="" is_null_allowed="true"/><field name="os_version" type="String" sql="os_version" default_value="" is_null_allowed="true"/><field name="application_list" type="LinkedSet" linked_class="SoftwareInstance" ext_key_to_me="device_id" count_min="0" count_max="0"/><field name="patch_list" type="LinkedSetIndirect" linked_class="lnkPatchToCI" ext_key_to_me="ci_id" ext_key_to_remote="patch_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>cpu</item><item>ram</item><item>hdd</item><item>os_family</item><item>os_version</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item><item>application_list</item><item>patch_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>os_family</item><item>os_version</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>os_family</item></items></list></presentation></class><class name="MobileCI" category="bizmodel,searchable,configmgmt" parent="Device" abstract="true" key_type="autoincrement" db_table="mobileci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/mobile-phone.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields/><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item></items></list></presentation></class><class name="MobilePhone" category="bizmodel,searchable,configmgmt" parent="MobileCI" abstract="false" key_type="autoincrement" db_table="mobilephone" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/mobile-phone.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="number" type="String" sql="number" default_value="" is_null_allowed="true"/><field name="imei" type="String" sql="IMIE" default_value="" is_null_allowed="true"/><field name="hw_pin" type="String" sql="hw_pin" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>number</item><item>imei</item><item>hw_pin</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>number</item><item>imei</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item></items></list></presentation></class><class name="InfrastructureCI" category="bizmodel,searchable,configmgmt" parent="Device" abstract="true" key_type="autoincrement" db_table="infrastructureci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/server.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/><attribute name="location_id"/><attribute name="location_name"/></attributes></reconciliation></properties><fields><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="location_id" type="ExternalKey" target_class="Location" jointype="" filter="SELECT Location AS l WHERE l.org_id = :this-&gt;org_id" sql="location_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="location_name" type="ExternalField" extkey_attcode="location_id" target_attcode="name" is_null_allowed="true"/><field name="location_details" type="Text" sql="location_details" default_value="" is_null_allowed="true"/><field name="management_ip" type="IPAddress" sql="management_ip" default_value="" is_null_allowed="true"/><field name="default_gateway" type="String" sql="default_gateway" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>description</item><item>location_id</item><item>location_details</item><item>management_ip</item><item>default_gateway</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>location_id</item><item>management_ip</item><item>default_gateway</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>location_id</item></items></list></presentation></class><class name="NetworkDevice" category="bizmodel,searchable,configmgmt" parent="InfrastructureCI" abstract="false" key_type="autoincrement" db_table="networkdevice" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/switch.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/><attribute name="location_id"/><attribute name="location_name"/></attributes></reconciliation></properties><fields><field name="type" type="Enum" sql="type" default_value="switch" is_null_allowed="true"><values><value>wanaccelerator</value><value>firewall</value><value>hub</value><value>loadbalancer</value><value>router</value><value>switch</value></values></field><field name="ios_version" type="String" sql="ios_version" default_value="" is_null_allowed="true"/><field name="ram" type="String" sql="ram" default_value="" is_null_allowed="true"/><field name="snmp_read" type="String" sql="snmp_read" default_value="" is_null_allowed="true"/><field name="snmp_write" type="String" sql="snmp_write" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>description</item><item>location_id</item><item>location_details</item><item>management_ip</item><item>default_gateway</item><item>type</item><item>ios_version</item><item>ram</item><item>snmp_read</item><item>snmp_write</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>location_id</item><item>management_ip</item><item>default_gateway</item><item>type</item><item>ios_version</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>location_id</item><item>type</item></items></list></presentation></class><class name="Server" category="bizmodel,searchable,configmgmt" parent="InfrastructureCI" abstract="false" key_type="autoincrement" db_table="server" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/server.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/><attribute name="location_id"/><attribute name="location_name"/></attributes></reconciliation></properties><fields><field name="cpu" type="String" sql="cpu" default_value="" is_null_allowed="true"/><field name="ram" type="String" sql="ram" default_value="" is_null_allowed="true"/><field name="hdd" type="String" sql="hdd" default_value="" is_null_allowed="true"/><field name="os_family" type="String" sql="os_family" default_value="" is_null_allowed="true"/><field name="os_version" type="String" sql="os_version" default_value="" is_null_allowed="true"/><field name="application_list" type="LinkedSet" linked_class="SoftwareInstance" ext_key_to_me="device_id" count_min="0" count_max="0"/><field name="patch_list" type="LinkedSetIndirect" linked_class="lnkPatchToCI" ext_key_to_me="ci_id" ext_key_to_remote="patch_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>description</item><item>location_id</item><item>location_details</item><item>management_ip</item><item>default_gateway</item><item>cpu</item><item>ram</item><item>hdd</item><item>os_family</item><item>os_version</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item><item>application_list</item><item>patch_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>location_id</item><item>management_ip</item><item>default_gateway</item><item>os_family</item><item>os_version</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>location_id</item><item>os_family</item></items></list></presentation></class><class name="Printer" category="bizmodel,searchable,configmgmt" parent="InfrastructureCI" abstract="false" key_type="autoincrement" db_table="printer" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/printer.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/><attribute name="location_id"/><attribute name="location_name"/></attributes></reconciliation></properties><fields><field name="type" type="Enum" sql="type" default_value="printer" is_null_allowed="true"><values><value>mopier</value><value>printer</value></values></field><field name="technology" type="Enum" sql="technology" default_value="laser" is_null_allowed="true"><values><value>laser</value><value>inkjet</value><value>tracer</value></values></field></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>description</item><item>location_id</item><item>location_details</item><item>management_ip</item><item>default_gateway</item><item>type</item><item>technology</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>description</item><item>location_id</item><item>location_details</item><item>management_ip</item><item>default_gateway</item><item>type</item><item>technology</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>location_id</item><item>management_ip</item><item>default_gateway</item><item>type</item><item>technology</item></items></list></presentation></class><class name="lnkCIToDoc" category="bizmodel,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkcitodoc" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ci_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="ci_id"/><attribute name="document_id"/></attributes></reconciliation></properties><fields><field name="ci_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/><field name="document_id" type="ExternalKey" target_class="Document" jointype="" sql="document_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="document_name" type="ExternalField" extkey_attcode="document_id" target_attcode="name" is_null_allowed="true"/><field name="document_type" type="ExternalField" extkey_attcode="document_id" target_attcode="type" is_null_allowed="true"/><field name="document_status" type="ExternalField" extkey_attcode="document_id" target_attcode="status" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>ci_id</item><item>ci_status</item><item>document_id</item><item>document_type</item><item>document_status</item></items></details><search><items><item>ci_id</item><item>document_id</item></items></search><list><items><item>ci_id_finalclass_recall</item><item>ci_id</item><item>ci_status</item><item>document_id_finalclass_recall</item><item>document_id</item><item>document_type</item><item>document_status</item></items></list></presentation></class><class name="lnkCIToContact" category="bizmodel,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkcitocontact" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ci_id"/></attributes></naming><display_template></display_template><icon>../modules/itop-config-mgmt-1.0.0/images/contact.png</icon><reconciliation><attributes><attribute name="ci_id"/><attribute name="contact_id"/></attributes></reconciliation></properties><fields><field name="ci_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/><field name="contact_id" type="ExternalKey" target_class="Contact" jointype="" sql="contact_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contact_name" type="ExternalField" extkey_attcode="contact_id" target_attcode="name" is_null_allowed="true"/><field name="contact_email" type="ExternalField" extkey_attcode="contact_id" target_attcode="email" is_null_allowed="true"/><field name="role" type="String" sql="role" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>ci_id</item><item>ci_status</item><item>contact_id</item><item>contact_email</item><item>role</item></items></details><search><items><item>ci_id</item><item>contact_id</item><item>role</item></items></search><list><items><item>ci_id_finalclass_recall</item><item>ci_id</item><item>ci_status</item><item>contact_id_finalclass_recall</item><item>contact_id</item><item>contact_email</item><item>role</item></items></list></presentation></class><class name="lnkSolutionToCI" category="bizmodel,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnksolutiontoci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="solution_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="solution_id"/><attribute name="ci_id"/></attributes></reconciliation></properties><fields><field name="solution_id" type="ExternalKey" target_class="ApplicationSolution" jointype="" sql="solution_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="solution_name" type="ExternalField" extkey_attcode="solution_id" target_attcode="name" is_null_allowed="true"/><field name="ci_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/><field name="utility" type="String" sql="utility" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>solution_id</item><item>ci_id</item><item>ci_status</item><item>utility</item></items></details><search><items><item>solution_id</item><item>ci_id</item><item>utility</item></items></search><list><items><item>solution_id</item><item>ci_id_finalclass_recall</item><item>ci_id</item><item>ci_status</item><item>utility</item></items></list></presentation></class><class name="lnkProcessToSolution" category="bizmodel,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkprocesstosolution" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="solution_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="solution_id"/><attribute name="process_id"/></attributes></reconciliation></properties><fields><field name="solution_id" type="ExternalKey" target_class="ApplicationSolution" jointype="" sql="solution_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="solution_name" type="ExternalField" extkey_attcode="solution_id" target_attcode="name" is_null_allowed="true"/><field name="process_id" type="ExternalKey" target_class="BusinessProcess" jointype="" sql="process_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="process_name" type="ExternalField" extkey_attcode="process_id" target_attcode="name" is_null_allowed="true"/><field name="reason" type="String" sql="reason" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>solution_id</item><item>process_id</item><item>reason</item></items></details><search><items><item>solution_id</item><item>process_id</item><item>reason</item></items></search><list><items><item>solution_id</item><item>process_id</item><item>reason</item></items></list></presentation></class></classes>
+	}]]></method></methods><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item></items></search><list><items><item>finalclass</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item></items></list></presentation></class><class name="PC" category="bizmodel,searchable,configmgmt" parent="Device" abstract="false" key_type="autoincrement" db_table="pc" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/laptop.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="cpu" type="String" sql="cpu" default_value="" is_null_allowed="true"/><field name="ram" type="String" sql="ram" default_value="" is_null_allowed="true"/><field name="hdd" type="String" sql="hdd" default_value="" is_null_allowed="true"/><field name="os_family" type="String" sql="os_family" default_value="" is_null_allowed="true"/><field name="os_version" type="String" sql="os_version" default_value="" is_null_allowed="true"/><field name="application_list" type="LinkedSet" linked_class="SoftwareInstance" ext_key_to_me="device_id" count_min="0" count_max="0"/><field name="patch_list" type="LinkedSetIndirect" linked_class="lnkPatchToCI" ext_key_to_me="ci_id" ext_key_to_remote="patch_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>cpu</item><item>ram</item><item>hdd</item><item>os_family</item><item>os_version</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item><item>application_list</item><item>patch_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>os_family</item><item>os_version</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>os_family</item></items></list></presentation></class><class name="MobileCI" category="bizmodel,searchable,configmgmt" parent="Device" abstract="true" key_type="autoincrement" db_table="mobileci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/mobile-phone.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields/><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item></items></list></presentation></class><class name="MobilePhone" category="bizmodel,searchable,configmgmt" parent="MobileCI" abstract="false" key_type="autoincrement" db_table="mobilephone" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/mobile-phone.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/></attributes></reconciliation></properties><fields><field name="number" type="String" sql="number" default_value="" is_null_allowed="true"/><field name="imei" type="String" sql="IMIE" default_value="" is_null_allowed="true"/><field name="hw_pin" type="String" sql="hw_pin" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>number</item><item>imei</item><item>hw_pin</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>number</item><item>imei</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item></items></list></presentation></class><class name="InfrastructureCI" category="bizmodel,searchable,configmgmt" parent="Device" abstract="true" key_type="autoincrement" db_table="infrastructureci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/server.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/><attribute name="location_id"/><attribute name="location_name"/></attributes></reconciliation></properties><fields><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="location_id" type="ExternalKey" target_class="Location" jointype="" filter="SELECT Location AS l WHERE l.org_id = :this-&gt;org_id" sql="location_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="location_name" type="ExternalField" extkey_attcode="location_id" target_attcode="name" is_null_allowed="true"/><field name="location_details" type="Text" sql="location_details" default_value="" is_null_allowed="true"/><field name="management_ip" type="IPAddress" sql="management_ip" default_value="" is_null_allowed="true"/><field name="default_gateway" type="String" sql="default_gateway" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>description</item><item>location_id</item><item>location_details</item><item>management_ip</item><item>default_gateway</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>location_id</item><item>management_ip</item><item>default_gateway</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>location_id</item></items></list></presentation></class><class name="NetworkDevice" category="bizmodel,searchable,configmgmt" parent="InfrastructureCI" abstract="false" key_type="autoincrement" db_table="networkdevice" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/switch.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/><attribute name="location_id"/><attribute name="location_name"/></attributes></reconciliation></properties><fields><field name="type" type="Enum" sql="type" default_value="switch" is_null_allowed="true"><values><value>wanaccelerator</value><value>firewall</value><value>hub</value><value>loadbalancer</value><value>router</value><value>switch</value></values></field><field name="ios_version" type="String" sql="ios_version" default_value="" is_null_allowed="true"/><field name="ram" type="String" sql="ram" default_value="" is_null_allowed="true"/><field name="snmp_read" type="String" sql="snmp_read" default_value="" is_null_allowed="true"/><field name="snmp_write" type="String" sql="snmp_write" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>description</item><item>location_id</item><item>location_details</item><item>management_ip</item><item>default_gateway</item><item>type</item><item>ios_version</item><item>ram</item><item>snmp_read</item><item>snmp_write</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>location_id</item><item>management_ip</item><item>default_gateway</item><item>type</item><item>ios_version</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>location_id</item><item>type</item></items></list></presentation></class><class name="Server" category="bizmodel,searchable,configmgmt" parent="InfrastructureCI" abstract="false" key_type="autoincrement" db_table="server" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/server.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/><attribute name="location_id"/><attribute name="location_name"/></attributes></reconciliation></properties><fields><field name="cpu" type="String" sql="cpu" default_value="" is_null_allowed="true"/><field name="ram" type="String" sql="ram" default_value="" is_null_allowed="true"/><field name="hdd" type="String" sql="hdd" default_value="" is_null_allowed="true"/><field name="os_family" type="String" sql="os_family" default_value="" is_null_allowed="true"/><field name="os_version" type="String" sql="os_version" default_value="" is_null_allowed="true"/><field name="application_list" type="LinkedSet" linked_class="SoftwareInstance" ext_key_to_me="device_id" count_min="0" count_max="0"/><field name="patch_list" type="LinkedSetIndirect" linked_class="lnkPatchToCI" ext_key_to_me="ci_id" ext_key_to_remote="patch_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>description</item><item>location_id</item><item>location_details</item><item>management_ip</item><item>default_gateway</item><item>cpu</item><item>ram</item><item>hdd</item><item>os_family</item><item>os_version</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item><item>application_list</item><item>patch_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>location_id</item><item>management_ip</item><item>default_gateway</item><item>os_family</item><item>os_version</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>location_id</item><item>os_family</item></items></list></presentation></class><class name="Printer" category="bizmodel,searchable,configmgmt" parent="InfrastructureCI" abstract="false" key_type="autoincrement" db_table="printer" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/printer.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="owner_name"/><attribute name="location_id"/><attribute name="location_name"/></attributes></reconciliation></properties><fields><field name="type" type="Enum" sql="type" default_value="printer" is_null_allowed="true"><values><value>mopier</value><value>printer</value></values></field><field name="technology" type="Enum" sql="technology" default_value="laser" is_null_allowed="true"><values><value>laser</value><value>inkjet</value><value>tracer</value></values></field></fields><methods/><presentation><details><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>description</item><item>location_id</item><item>location_details</item><item>management_ip</item><item>default_gateway</item><item>type</item><item>technology</item><item>contact_list</item><item>document_list</item><item>solution_list</item><item>contract_list</item><item>ticket_list</item><item>nwinterface_list</item></items></details><search><items><item>name</item><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>description</item><item>location_id</item><item>location_details</item><item>management_ip</item><item>default_gateway</item><item>type</item><item>technology</item></items></search><list><items><item>status</item><item>org_id</item><item>importance</item><item>brand</item><item>model</item><item>serial_number</item><item>asset_ref</item><item>location_id</item><item>management_ip</item><item>default_gateway</item><item>type</item><item>technology</item></items></list></presentation></class><class name="lnkCIToDoc" category="bizmodel,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkcitodoc" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ci_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="ci_id"/><attribute name="document_id"/></attributes></reconciliation></properties><fields><field name="ci_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/><field name="document_id" type="ExternalKey" target_class="Document" jointype="" sql="document_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="document_name" type="ExternalField" extkey_attcode="document_id" target_attcode="name" is_null_allowed="true"/><field name="document_type" type="ExternalField" extkey_attcode="document_id" target_attcode="type" is_null_allowed="true"/><field name="document_status" type="ExternalField" extkey_attcode="document_id" target_attcode="status" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>ci_id</item><item>ci_status</item><item>document_id</item><item>document_type</item><item>document_status</item></items></details><search><items><item>ci_id</item><item>document_id</item></items></search><list><items><item>ci_id_finalclass_recall</item><item>ci_id</item><item>ci_status</item><item>document_id_finalclass_recall</item><item>document_id</item><item>document_type</item><item>document_status</item></items></list></presentation></class><class name="lnkCIToContact" category="bizmodel,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkcitocontact" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ci_id"/></attributes></naming><display_template></display_template><icon>images/contact.png</icon><reconciliation><attributes><attribute name="ci_id"/><attribute name="contact_id"/></attributes></reconciliation></properties><fields><field name="ci_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/><field name="contact_id" type="ExternalKey" target_class="Contact" jointype="" sql="contact_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contact_name" type="ExternalField" extkey_attcode="contact_id" target_attcode="name" is_null_allowed="true"/><field name="contact_email" type="ExternalField" extkey_attcode="contact_id" target_attcode="email" is_null_allowed="true"/><field name="role" type="String" sql="role" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>ci_id</item><item>ci_status</item><item>contact_id</item><item>contact_email</item><item>role</item></items></details><search><items><item>ci_id</item><item>contact_id</item><item>role</item></items></search><list><items><item>ci_id_finalclass_recall</item><item>ci_id</item><item>ci_status</item><item>contact_id_finalclass_recall</item><item>contact_id</item><item>contact_email</item><item>role</item></items></list></presentation></class><class name="lnkSolutionToCI" category="bizmodel,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnksolutiontoci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="solution_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="solution_id"/><attribute name="ci_id"/></attributes></reconciliation></properties><fields><field name="solution_id" type="ExternalKey" target_class="ApplicationSolution" jointype="" sql="solution_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="solution_name" type="ExternalField" extkey_attcode="solution_id" target_attcode="name" is_null_allowed="true"/><field name="ci_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/><field name="utility" type="String" sql="utility" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>solution_id</item><item>ci_id</item><item>ci_status</item><item>utility</item></items></details><search><items><item>solution_id</item><item>ci_id</item><item>utility</item></items></search><list><items><item>solution_id</item><item>ci_id_finalclass_recall</item><item>ci_id</item><item>ci_status</item><item>utility</item></items></list></presentation></class><class name="lnkProcessToSolution" category="bizmodel,configmgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkprocesstosolution" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="solution_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="solution_id"/><attribute name="process_id"/></attributes></reconciliation></properties><fields><field name="solution_id" type="ExternalKey" target_class="ApplicationSolution" jointype="" sql="solution_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="solution_name" type="ExternalField" extkey_attcode="solution_id" target_attcode="name" is_null_allowed="true"/><field name="process_id" type="ExternalKey" target_class="BusinessProcess" jointype="" sql="process_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="process_name" type="ExternalField" extkey_attcode="process_id" target_attcode="name" is_null_allowed="true"/><field name="reason" type="String" sql="reason" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>solution_id</item><item>process_id</item><item>reason</item></items></details><search><items><item>solution_id</item><item>process_id</item><item>reason</item></items></search><list><items><item>solution_id</item><item>process_id</item><item>reason</item></items></list></presentation></class></classes>
diff --git a/modules/itop-incident-mgmt-1.0.0/datamodel.itop-incident-mgmt.xml b/modules/itop-incident-mgmt-1.0.0/datamodel.itop-incident-mgmt.xml
index 0407e40f80..b72e7a9ba8 100644
--- a/modules/itop-incident-mgmt-1.0.0/datamodel.itop-incident-mgmt.xml
+++ b/modules/itop-incident-mgmt-1.0.0/datamodel.itop-incident-mgmt.xml
@@ -6,7 +6,7 @@
  * @author      Romain Quetiez <romain.quetiez@combodo.com>
  * @author      Denis Flaven <denis.flaven@combodo.com>
  * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
- */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-incident-mgmt-1.0.0/images/incident.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields/><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_timeout" type="StimulusInternal"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description" must_change="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id" must_change="1"/><attribute name="org_name"/><attribute name="service_id" must_change="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" must_change="1"/><attribute name="servicesubcategory_name"/><attribute name="product" must_prompt="1"/><attribute name="impact" must_change="1"/><attribute name="urgency" must_change="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" must_change="1"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition><transition stimulus="ev_timeout" target="escalated_tto"><actions/></transition></transitions></state><state name="escalated_tto"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_timeout" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="escalated_ttr"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="frozen"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" read_only="1"/><attribute name="resolution_code" must_prompt="1"/><attribute name="solution" must_prompt="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" read_only="1"/><attribute name="solution" read_only="1"/><attribute name="user_satisfaction" must_prompt="1"/><attribute name="user_commment" must_prompt="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="ComputeValues" static="false" access="public" type="Overload-DBObject"><![CDATA[	public function ComputeValues()
+ */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>images/incident.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields/><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_timeout" type="StimulusInternal"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description" must_change="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id" must_change="1"/><attribute name="org_name"/><attribute name="service_id" must_change="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" must_change="1"/><attribute name="servicesubcategory_name"/><attribute name="product" must_prompt="1"/><attribute name="impact" must_change="1"/><attribute name="urgency" must_change="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" must_change="1"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition><transition stimulus="ev_timeout" target="escalated_tto"><actions/></transition></transitions></state><state name="escalated_tto"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_timeout" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="escalated_ttr"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="frozen"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" read_only="1"/><attribute name="resolution_code" must_prompt="1"/><attribute name="solution" must_prompt="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" read_only="1"/><attribute name="solution" read_only="1"/><attribute name="user_satisfaction" must_prompt="1"/><attribute name="user_commment" must_prompt="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="ComputeValues" static="false" access="public" type="Overload-DBObject"><![CDATA[	public function ComputeValues()
 	{
 		$sCurrRef = $this->Get('ref');
 		if (strlen($sCurrRef) == 0)
diff --git a/modules/itop-knownerror-mgmt-1.0.0/datamodel.itop-knownerror-mgmt.xml b/modules/itop-knownerror-mgmt-1.0.0/datamodel.itop-knownerror-mgmt.xml
index 60fc517289..81efc7d1cc 100644
--- a/modules/itop-knownerror-mgmt-1.0.0/datamodel.itop-knownerror-mgmt.xml
+++ b/modules/itop-knownerror-mgmt-1.0.0/datamodel.itop-knownerror-mgmt.xml
@@ -1,7 +1,7 @@
 <?xml version="1.0" encoding="UTF-8"?>
 <classes><class name="KnownError" category="bizmodel,searchable,knownerrormgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="known_error" db_key_field="id" db_final_class_field=""><properties><comment><![CDATA[/**
 * Description of known error
-*/]]></comment><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-knownerror-mgmt-1.0.0/images/known-error.png</icon><reconciliation><attributes><attribute name="org_id"/><attribute name="name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="org_id" type="ExternalKey" target_class="Organization" sql="cust_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="cust_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name"/><field name="problem_id" type="ExternalKey" target_class="Problem" sql="problem_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="problem_ref" type="ExternalField" extkey_attcode="problem_id" target_attcode="ref"/><field name="symptom" type="Text" sql="symptom" default_value="" is_null_allowed="false"/><field name="root_cause" type="Text" sql="rootcause" default_value="" is_null_allowed="true"/><field name="workaround" type="Text" sql="workaround" default_value="" is_null_allowed="true"/><field name="solution" type="Text" sql="solution" default_value="" is_null_allowed="true"/><field name="error_code" type="String" sql="error_code" default_value="" is_null_allowed="true"/><field name="domain" type="Enum" sql="domain" default_value="Application" is_null_allowed="false"><values><value>Network</value><value>Server</value><value>Application</value><value>Desktop</value></values></field><field name="vendor" type="String" sql="vendor" default_value="" is_null_allowed="true"/><field name="model" type="String" sql="model" default_value="" is_null_allowed="true"/><field name="version" type="String" sql="version" default_value="" is_null_allowed="true"/><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkInfraError" ext_key_to_me="error_id" ext_key_to_remote="infra_id" count_min="0" count_max="0"/><field name="document_list" type="LinkedSetIndirect" linked_class="lnkDocumentError" ext_key_to_me="error_id" ext_key_to_remote="doc_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>org_id</item><item>problem_id</item><item>error_code</item><item>domain</item><item>vendor</item><item>model</item><item>version</item><item>symptom</item><item>root_cause</item><item>workaround</item><item>solution</item><item>ci_list</item><item>document_list</item></items></details><search><items><item>name</item><item>org_id</item><item>problem_id</item><item>error_code</item><item>domain</item><item>symptom</item></items></search><list><items><item>org_id</item><item>problem_id</item><item>error_code</item><item>symptom</item></items></list></presentation></class><class name="lnkInfraError" category="bizmodel,searchable,knownerrormgmt,lnkknownerror" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="infra_error_links" db_key_field="link_id" db_final_class_field=""><properties><comment><![CDATA[/**
+*/]]></comment><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>images/known-error.png</icon><reconciliation><attributes><attribute name="org_id"/><attribute name="name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="org_id" type="ExternalKey" target_class="Organization" sql="cust_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="cust_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name"/><field name="problem_id" type="ExternalKey" target_class="Problem" sql="problem_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="problem_ref" type="ExternalField" extkey_attcode="problem_id" target_attcode="ref"/><field name="symptom" type="Text" sql="symptom" default_value="" is_null_allowed="false"/><field name="root_cause" type="Text" sql="rootcause" default_value="" is_null_allowed="true"/><field name="workaround" type="Text" sql="workaround" default_value="" is_null_allowed="true"/><field name="solution" type="Text" sql="solution" default_value="" is_null_allowed="true"/><field name="error_code" type="String" sql="error_code" default_value="" is_null_allowed="true"/><field name="domain" type="Enum" sql="domain" default_value="Application" is_null_allowed="false"><values><value>Network</value><value>Server</value><value>Application</value><value>Desktop</value></values></field><field name="vendor" type="String" sql="vendor" default_value="" is_null_allowed="true"/><field name="model" type="String" sql="model" default_value="" is_null_allowed="true"/><field name="version" type="String" sql="version" default_value="" is_null_allowed="true"/><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkInfraError" ext_key_to_me="error_id" ext_key_to_remote="infra_id" count_min="0" count_max="0"/><field name="document_list" type="LinkedSetIndirect" linked_class="lnkDocumentError" ext_key_to_me="error_id" ext_key_to_remote="doc_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>org_id</item><item>problem_id</item><item>error_code</item><item>domain</item><item>vendor</item><item>model</item><item>version</item><item>symptom</item><item>root_cause</item><item>workaround</item><item>solution</item><item>ci_list</item><item>document_list</item></items></details><search><items><item>name</item><item>org_id</item><item>problem_id</item><item>error_code</item><item>domain</item><item>symptom</item></items></search><list><items><item>org_id</item><item>problem_id</item><item>error_code</item><item>symptom</item></items></list></presentation></class><class name="lnkInfraError" category="bizmodel,searchable,knownerrormgmt,lnkknownerror" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="infra_error_links" db_key_field="link_id" db_final_class_field=""><properties><comment><![CDATA[/**
 * n-n link between any Infra and a Known Error
 */]]></comment><naming format="lnkInfraError"><attributes/></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="infra_id"/><attribute name="error_id"/></attributes></reconciliation></properties><fields><field name="infra_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="infra_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="infra_name" type="ExternalField" extkey_attcode="infra_id" target_attcode="name"/><field name="infra_status" type="ExternalField" extkey_attcode="infra_id" target_attcode="status"/><field name="error_id" type="ExternalKey" target_class="KnownError" jointype="" sql="error_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="error_name" type="ExternalField" extkey_attcode="error_id" target_attcode="name"/><field name="reason" type="String" sql="dummy" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>infra_id</item><item>error_id</item><item>reason</item></items></details><search><items><item>infra_id</item><item>error_id</item></items></search><list><items><item>infra_id_finalclass_recall</item><item>infra_id</item><item>infra_status</item><item>error_id</item><item>reason</item></items></list></presentation></class><class name="lnkDocumentError" category="bizmodel,searchable,knownerrormgmt,lnkknownerror" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="documents_error_link" db_key_field="link_id" db_final_class_field=""><properties><comment><![CDATA[/**
 * n-n link between any Contract and a Document
diff --git a/modules/itop-problem-mgmt-1.0.0/datamodel.itop-problem-mgmt.xml b/modules/itop-problem-mgmt-1.0.0/datamodel.itop-problem-mgmt.xml
index efdde85893..6e33b42db0 100644
--- a/modules/itop-problem-mgmt-1.0.0/datamodel.itop-problem-mgmt.xml
+++ b/modules/itop-problem-mgmt-1.0.0/datamodel.itop-problem-mgmt.xml
@@ -6,7 +6,7 @@
  * @author      Romain Quetiez <romain.quetiez@combodo.com>
  * @author      Denis Flaven <denis.flaven@combodo.com>
  * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
- */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-problem-mgmt-1.0.0/images/problem.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="status" type="Enum" sql="status" default_value="new" is_null_allowed="false"><values><value>new</value><value>assigned</value><value>resolved</value><value>closed</value></values></field><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="service_id" type="ExternalKey" target_class="Service" jointype="" filter="SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id =:this-&gt;org_id" sql="service_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="servicesubcategory_id" type="ExternalKey" target_class="ServiceSubcategory" jointype="" filter="SELECT ServiceSubcategory WHERE service_id = :this-&gt;service_id" sql="servicesubcategory_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="service_id"/></dependencies></field><field name="servicesubcategory_name" type="ExternalField" extkey_attcode="servicesubcategory_id" target_attcode="name" is_null_allowed="true"/><field name="product" type="String" sql="product" default_value="" is_null_allowed="true"/><field name="impact" type="Enum" sql="impact" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="urgency" type="Enum" sql="urgency" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="priority" type="Enum" sql="priority" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="workgroup_id" type="ExternalKey" target_class="Team" jointype="" filter="SELECT Team AS t JOIN CustomerContract AS cc ON cc.support_team_id=t.id JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id = :this-&gt;service_id AND cc.org_id = :this-&gt;org_id" sql="workgroup_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/><attribute name="service_id"/></dependencies></field><field name="workgroup_name" type="ExternalField" extkey_attcode="workgroup_id" target_attcode="name" is_null_allowed="true"/><field name="agent_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;workgroup_id" sql="agent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="workgroup_id"/></dependencies></field><field name="agent_name" type="ExternalField" extkey_attcode="agent_id" target_attcode="name" is_null_allowed="true"/><field name="agent_email" type="ExternalField" extkey_attcode="agent_id" target_attcode="email" is_null_allowed="true"/><field name="related_change_id" type="ExternalKey" target_class="Change" jointype="" sql="related_change_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="related_change_ref" type="ExternalField" extkey_attcode="related_change_id" target_attcode="ref" is_null_allowed="true"/><field name="close_date" type="DateTime" sql="close_date" default_value="" is_null_allowed="true"/><field name="last_update" type="DateTime" sql="last_update" default_value="" is_null_allowed="true"/><field name="assignment_date" type="DateTime" sql="assignment_date" default_value="" is_null_allowed="true"/><field name="resolution_date" type="DateTime" sql="resolution_date" default_value="" is_null_allowed="true"/><field name="knownerrors_list" type="LinkedSet" linked_class="KnownError" ext_key_to_me="problem_id" count_min="0" count_max="0"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description" must_change="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" must_change="1"/><attribute name="org_name"/><attribute name="service_id" must_change="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" must_change="1"/><attribute name="servicesubcategory_name"/><attribute name="product" must_prompt="1"/><attribute name="impact" must_change="1"/><attribute name="urgency" must_change="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" must_change="1"/><attribute name="workgroup_name"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/></actions></transition></transitions></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="SetAssignedDate" static="false" access="public" type="LifecycleAction"><![CDATA[        public function SetAssignedDate($sStimulusCode)
+ */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>images/problem.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="status" type="Enum" sql="status" default_value="new" is_null_allowed="false"><values><value>new</value><value>assigned</value><value>resolved</value><value>closed</value></values></field><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="service_id" type="ExternalKey" target_class="Service" jointype="" filter="SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id =:this-&gt;org_id" sql="service_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="servicesubcategory_id" type="ExternalKey" target_class="ServiceSubcategory" jointype="" filter="SELECT ServiceSubcategory WHERE service_id = :this-&gt;service_id" sql="servicesubcategory_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="service_id"/></dependencies></field><field name="servicesubcategory_name" type="ExternalField" extkey_attcode="servicesubcategory_id" target_attcode="name" is_null_allowed="true"/><field name="product" type="String" sql="product" default_value="" is_null_allowed="true"/><field name="impact" type="Enum" sql="impact" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="urgency" type="Enum" sql="urgency" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="priority" type="Enum" sql="priority" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="workgroup_id" type="ExternalKey" target_class="Team" jointype="" filter="SELECT Team AS t JOIN CustomerContract AS cc ON cc.support_team_id=t.id JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id = :this-&gt;service_id AND cc.org_id = :this-&gt;org_id" sql="workgroup_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/><attribute name="service_id"/></dependencies></field><field name="workgroup_name" type="ExternalField" extkey_attcode="workgroup_id" target_attcode="name" is_null_allowed="true"/><field name="agent_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;workgroup_id" sql="agent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="workgroup_id"/></dependencies></field><field name="agent_name" type="ExternalField" extkey_attcode="agent_id" target_attcode="name" is_null_allowed="true"/><field name="agent_email" type="ExternalField" extkey_attcode="agent_id" target_attcode="email" is_null_allowed="true"/><field name="related_change_id" type="ExternalKey" target_class="Change" jointype="" sql="related_change_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="related_change_ref" type="ExternalField" extkey_attcode="related_change_id" target_attcode="ref" is_null_allowed="true"/><field name="close_date" type="DateTime" sql="close_date" default_value="" is_null_allowed="true"/><field name="last_update" type="DateTime" sql="last_update" default_value="" is_null_allowed="true"/><field name="assignment_date" type="DateTime" sql="assignment_date" default_value="" is_null_allowed="true"/><field name="resolution_date" type="DateTime" sql="resolution_date" default_value="" is_null_allowed="true"/><field name="knownerrors_list" type="LinkedSet" linked_class="KnownError" ext_key_to_me="problem_id" count_min="0" count_max="0"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description" must_change="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" must_change="1"/><attribute name="org_name"/><attribute name="service_id" must_change="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" must_change="1"/><attribute name="servicesubcategory_name"/><attribute name="product" must_prompt="1"/><attribute name="impact" must_change="1"/><attribute name="urgency" must_change="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" must_change="1"/><attribute name="workgroup_name"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/></actions></transition></transitions></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="SetAssignedDate" static="false" access="public" type="LifecycleAction"><![CDATA[        public function SetAssignedDate($sStimulusCode)
         {
                 $this->Set('assignment_date', time());
                 return true;
diff --git a/modules/itop-request-mgmt-1.0.0/datamodel.itop-request-mgmt.xml b/modules/itop-request-mgmt-1.0.0/datamodel.itop-request-mgmt.xml
index eb9a666ebb..40b940518b 100644
--- a/modules/itop-request-mgmt-1.0.0/datamodel.itop-request-mgmt.xml
+++ b/modules/itop-request-mgmt-1.0.0/datamodel.itop-request-mgmt.xml
@@ -6,7 +6,7 @@
  * @author      Romain Quetiez <romain.quetiez@combodo.com>
  * @author      Denis Flaven <denis.flaven@combodo.com>
  * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
- */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-request-mgmt-1.0.0/images/user-request.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="request_type" type="Enum" sql="request_type" default_value="service request" is_null_allowed="false"><values><value>service request</value><value>issue</value><value>information</value></values></field><field name="freeze_reason" type="String" sql="freeze_reason" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_timeout" type="StimulusInternal"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/><stimulus name="ev_freeze" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description" must_change="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id" must_change="1"/><attribute name="org_name"/><attribute name="service_id" must_change="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" must_change="1"/><attribute name="servicesubcategory_name"/><attribute name="product" must_prompt="1"/><attribute name="impact" must_change="1"/><attribute name="urgency" must_change="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" must_change="1"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition><transition stimulus="ev_timeout" target="escalated_tto"><actions/></transition></transitions></state><state name="escalated_tto"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_timeout" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition><transition stimulus="ev_freeze" target="frozen"><actions/></transition></transitions></state><state name="escalated_ttr"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="frozen"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" mandatory="1" must_prompt="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_timeout" target="escalated_ttr"><actions/></transition><transition stimulus="ev_assign" target="assigned"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions/></transition></transitions></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" read_only="1"/><attribute name="resolution_code" must_prompt="1"/><attribute name="solution" must_prompt="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" read_only="1"/><attribute name="solution" read_only="1"/><attribute name="user_satisfaction" must_prompt="1"/><attribute name="user_commment" must_prompt="1"/><attribute name="request_type" read_only="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="ComputeValues" static="false" access="public" type="Overload-DBObject"><![CDATA[	public function ComputeValues()
+ */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>images/user-request.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="request_type" type="Enum" sql="request_type" default_value="service request" is_null_allowed="false"><values><value>service request</value><value>issue</value><value>information</value></values></field><field name="freeze_reason" type="String" sql="freeze_reason" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_timeout" type="StimulusInternal"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/><stimulus name="ev_freeze" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description" must_change="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id" must_change="1"/><attribute name="org_name"/><attribute name="service_id" must_change="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" must_change="1"/><attribute name="servicesubcategory_name"/><attribute name="product" must_prompt="1"/><attribute name="impact" must_change="1"/><attribute name="urgency" must_change="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" must_change="1"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition><transition stimulus="ev_timeout" target="escalated_tto"><actions/></transition></transitions></state><state name="escalated_tto"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_timeout" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition><transition stimulus="ev_freeze" target="frozen"><actions/></transition></transitions></state><state name="escalated_ttr"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="frozen"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" mandatory="1" must_prompt="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_timeout" target="escalated_ttr"><actions/></transition><transition stimulus="ev_assign" target="assigned"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions/></transition></transitions></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" read_only="1"/><attribute name="resolution_code" must_prompt="1"/><attribute name="solution" must_prompt="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" read_only="1"/><attribute name="solution" read_only="1"/><attribute name="user_satisfaction" must_prompt="1"/><attribute name="user_commment" must_prompt="1"/><attribute name="request_type" read_only="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="ComputeValues" static="false" access="public" type="Overload-DBObject"><![CDATA[	public function ComputeValues()
 	{
 		$sCurrRef = $this->Get('ref');
 		if (strlen($sCurrRef) == 0)
diff --git a/modules/itop-service-mgmt-1.0.0/datamodel.itop-service-mgmt.xml b/modules/itop-service-mgmt-1.0.0/datamodel.itop-service-mgmt.xml
index 7acb12df16..6284f5acf3 100644
--- a/modules/itop-service-mgmt-1.0.0/datamodel.itop-service-mgmt.xml
+++ b/modules/itop-service-mgmt-1.0.0/datamodel.itop-service-mgmt.xml
@@ -6,7 +6,7 @@
  * @author      Romain Quetiez <romain.quetiez@combodo.com>
  * @author      Denis Flaven <denis.flaven@combodo.com>
  * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
- */]]></comment><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-service-mgmt-1.0.0/contract.png</icon><reconciliation><attributes><attribute name="name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="start_date" type="DateTime" sql="start_date" default_value="" is_null_allowed="true"/><field name="end_date" type="DateTime" sql="end_date" default_value="" is_null_allowed="true"/><field name="cost" type="Integer" sql="cost" default_value="" is_null_allowed="true"/><field name="cost_currency" type="Enum" sql="cost_currency" default_value="euros" is_null_allowed="true"><values><value>dollars</value><value>euros</value></values></field><field name="cost_unit" type="String" sql="cost_unit" default_value="" is_null_allowed="true"/><field name="billing_frequency" type="String" sql="billing_frequency" default_value="" is_null_allowed="true"/><field name="contact_list" type="LinkedSetIndirect" linked_class="lnkContractToContact" ext_key_to_me="contract_id" ext_key_to_remote="contact_id" count_min="0" count_max="0"/><field name="document_list" type="LinkedSetIndirect" linked_class="lnkContractToDoc" ext_key_to_me="contract_id" ext_key_to_remote="document_id" count_min="0" count_max="0"/><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkContractToCI" ext_key_to_me="contract_id" ext_key_to_remote="ci_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>description</item><item>start_date</item><item>end_date</item><item>cost</item><item>cost_currency</item><item>cost_unit</item><item>billing_frequency</item><item>contact_list</item><item>document_list</item><item>ci_list</item></items></details><search><items><item>name</item><item>description</item><item>start_date</item><item>end_date</item><item>cost</item><item>cost_currency</item><item>cost_unit</item><item>billing_frequency</item></items></search><list><items><item>description</item><item>start_date</item><item>end_date</item><item>cost</item><item>cost_currency</item><item>cost_unit</item><item>billing_frequency</item></items></list></presentation></class><class name="ProviderContract" category="bizmodel,searchable,servicemgmt" parent="Contract" abstract="false" key_type="autoincrement" db_table="providercontract" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-service-mgmt-1.0.0/contract.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="provider_id"/></attributes></reconciliation></properties><fields><field name="provider_id" type="ExternalKey" target_class="Organization" jointype="" sql="provider_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="provider_name" type="ExternalField" extkey_attcode="provider_id" target_attcode="name" is_null_allowed="true"/><field name="sla" type="String" sql="sla" default_value="" is_null_allowed="true"/><field name="coverage" type="String" sql="coverage" default_value="" is_null_allowed="true"/></fields><methods><method name="MapContextParam" static="true" access="public" type="Overload-iDisplay"><comment><![CDATA[/**
+ */]]></comment><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>contract.png</icon><reconciliation><attributes><attribute name="name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="false"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="start_date" type="DateTime" sql="start_date" default_value="" is_null_allowed="true"/><field name="end_date" type="DateTime" sql="end_date" default_value="" is_null_allowed="true"/><field name="cost" type="Integer" sql="cost" default_value="" is_null_allowed="true"/><field name="cost_currency" type="Enum" sql="cost_currency" default_value="euros" is_null_allowed="true"><values><value>dollars</value><value>euros</value></values></field><field name="cost_unit" type="String" sql="cost_unit" default_value="" is_null_allowed="true"/><field name="billing_frequency" type="String" sql="billing_frequency" default_value="" is_null_allowed="true"/><field name="contact_list" type="LinkedSetIndirect" linked_class="lnkContractToContact" ext_key_to_me="contract_id" ext_key_to_remote="contact_id" count_min="0" count_max="0"/><field name="document_list" type="LinkedSetIndirect" linked_class="lnkContractToDoc" ext_key_to_me="contract_id" ext_key_to_remote="document_id" count_min="0" count_max="0"/><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkContractToCI" ext_key_to_me="contract_id" ext_key_to_remote="ci_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>description</item><item>start_date</item><item>end_date</item><item>cost</item><item>cost_currency</item><item>cost_unit</item><item>billing_frequency</item><item>contact_list</item><item>document_list</item><item>ci_list</item></items></details><search><items><item>name</item><item>description</item><item>start_date</item><item>end_date</item><item>cost</item><item>cost_currency</item><item>cost_unit</item><item>billing_frequency</item></items></search><list><items><item>description</item><item>start_date</item><item>end_date</item><item>cost</item><item>cost_currency</item><item>cost_unit</item><item>billing_frequency</item></items></list></presentation></class><class name="ProviderContract" category="bizmodel,searchable,servicemgmt" parent="Contract" abstract="false" key_type="autoincrement" db_table="providercontract" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>contract.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="provider_id"/></attributes></reconciliation></properties><fields><field name="provider_id" type="ExternalKey" target_class="Organization" jointype="" sql="provider_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="provider_name" type="ExternalField" extkey_attcode="provider_id" target_attcode="name" is_null_allowed="true"/><field name="sla" type="String" sql="sla" default_value="" is_null_allowed="true"/><field name="coverage" type="String" sql="coverage" default_value="" is_null_allowed="true"/></fields><methods><method name="MapContextParam" static="true" access="public" type="Overload-iDisplay"><comment><![CDATA[/**
 	 * Maps the given context parameter name to the appropriate filter/search code for this class
 	 * @param string $sContextParam Name of the context parameter, e.g. 'org_id'
 	 * @return string Filter code, e.g. 'customer_id'
@@ -20,7 +20,7 @@
 		{
 			return parent::MapContextParam($sContextParam); // Ask the parent what to do with other parameters...
 		}
-	}]]></method></methods><presentation><details><items><item>name</item><item>description</item><item>start_date</item><item>end_date</item><item>cost</item><item>cost_currency</item><item>cost_unit</item><item>billing_frequency</item><item>contact_list</item><item>document_list</item><item>ci_list</item><item>provider_id</item><item>sla</item><item>coverage</item></items></details><search><items><item>name</item><item>description</item><item>start_date</item><item>end_date</item><item>cost</item><item>cost_currency</item><item>cost_unit</item><item>billing_frequency</item><item>provider_id</item><item>sla</item><item>coverage</item></items></search><list><items><item>start_date</item><item>end_date</item><item>provider_id</item><item>sla</item><item>coverage</item></items></list></presentation></class><class name="CustomerContract" category="bizmodel,searchable,servicemgmt" parent="Contract" abstract="false" key_type="autoincrement" db_table="customercontract" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-service-mgmt-1.0.0/contract.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="provider_id"/></attributes></reconciliation></properties><fields><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="provider_id" type="ExternalKey" target_class="Organization" jointype="" sql="provider_id" is_null_allowed="true" on_target_delete="DEL_AUTO"/><field name="provider_name" type="ExternalField" extkey_attcode="provider_id" target_attcode="name" is_null_allowed="true"/><field name="support_team_id" type="ExternalKey" target_class="Team" jointype="" filter="SELECT Team WHERE Team.org_id = :this-&gt;provider_id" sql="support_team_id" is_null_allowed="false" on_target_delete="DEL_AUTO"><dependencies><attribute name="provider_id"/></dependencies></field><field name="support_team_name" type="ExternalField" extkey_attcode="support_team_id" target_attcode="name" is_null_allowed="true"/><field name="sla_list" type="LinkedSetIndirect" linked_class="lnkContractToSLA" ext_key_to_me="contract_id" ext_key_to_remote="sla_id" count_min="0" count_max="0"/><field name="provider_list" type="LinkedSetIndirect" linked_class="lnkCustomerContractToProviderContract" ext_key_to_me="customer_contract_id" ext_key_to_remote="provider_contract_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>org_id</item><item>description</item><item>start_date</item><item>end_date</item><item>cost</item><item>cost_currency</item><item>cost_unit</item><item>billing_frequency</item><item>contact_list</item><item>document_list</item><item>ci_list</item><item>provider_list</item><item>provider_id</item><item>support_team_id</item><item>sla_list</item></items></details><search><items><item>name</item><item>description</item><item>org_id</item><item>start_date</item><item>end_date</item><item>cost</item><item>cost_currency</item><item>cost_unit</item><item>billing_frequency</item><item>provider_id</item><item>support_team_id</item></items></search><list><items><item>org_id</item><item>start_date</item><item>end_date</item><item>provider_id</item><item>support_team_id</item></items></list></presentation></class><class name="lnkCustomerContractToProviderContract" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkcustomercontracttoprovider" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="customer_contract_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="customer_contract_id"/><attribute name="provider_contract_id"/></attributes></reconciliation></properties><fields><field name="customer_contract_id" type="ExternalKey" target_class="CustomerContract" jointype="" sql="customer_contract_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="customer_contract_name" type="ExternalField" extkey_attcode="customer_contract_id" target_attcode="name" is_null_allowed="true"/><field name="provider_contract_id" type="ExternalKey" target_class="ProviderContract" jointype="" sql="provider_contract_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="provider_contract_name" type="ExternalField" extkey_attcode="provider_contract_id" target_attcode="name" is_null_allowed="true"/><field name="provider_sla" type="ExternalField" extkey_attcode="provider_contract_id" target_attcode="sla" is_null_allowed="true"/><field name="provider_coverage" type="ExternalField" extkey_attcode="provider_contract_id" target_attcode="coverage" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>customer_contract_id</item><item>provider_contract_id</item><item>provider_sla</item><item>provider_coverage</item></items></details><search><items><item>customer_contract_id</item><item>provider_contract_id</item></items></search><list><items><item>customer_contract_id</item><item>provider_contract_id</item><item>provider_sla</item><item>provider_coverage</item></items></list></presentation></class><class name="lnkContractToSLA" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkcontracttosla" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="contract_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="contract_id"/><attribute name="sla_id"/></attributes></reconciliation></properties><fields><field name="contract_id" type="ExternalKey" target_class="CustomerContract" jointype="" sql="contract_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contract_name" type="ExternalField" extkey_attcode="contract_id" target_attcode="name" is_null_allowed="true"/><field name="sla_id" type="ExternalKey" target_class="SLA" jointype="" sql="sla_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="sla_name" type="ExternalField" extkey_attcode="sla_id" target_attcode="name" is_null_allowed="true"/><field name="sla_service_name" type="ExternalField" extkey_attcode="sla_id" target_attcode="service_name" is_null_allowed="true"/><field name="coverage" type="String" sql="coverage" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>contract_id</item><item>sla_id</item><item>sla_service_name</item><item>coverage</item></items></details><search><items><item>contract_id</item><item>sla_id</item><item>coverage</item></items></search><list><items><item>contract_id</item><item>sla_id</item><item>sla_service_name</item><item>coverage</item></items></list></presentation></class><class name="lnkContractToDoc" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkcontracttodoc" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="contract_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="contract_id"/><attribute name="document_id"/></attributes></reconciliation></properties><fields><field name="contract_id" type="ExternalKey" target_class="Contract" jointype="" sql="contract_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contract_name" type="ExternalField" extkey_attcode="contract_id" target_attcode="name" is_null_allowed="true"/><field name="document_id" type="ExternalKey" target_class="Document" jointype="" sql="document_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="document_name" type="ExternalField" extkey_attcode="document_id" target_attcode="name" is_null_allowed="true"/><field name="document_type" type="ExternalField" extkey_attcode="document_id" target_attcode="type" is_null_allowed="true"/><field name="document_status" type="ExternalField" extkey_attcode="document_id" target_attcode="status" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>contract_id</item><item>document_id</item><item>document_type</item><item>document_status</item></items></details><search><items><item>contract_id</item><item>document_id</item><item>document_type</item><item>document_status</item></items></search><list><items><item>contract_id_finalclass_recall</item><item>contract_id</item><item>document_id_finalclass_recall</item><item>document_id</item><item>document_type</item><item>document_status</item></items></list></presentation></class><class name="lnkContractToContact" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkcontracttocontact" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="contract_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="contract_id"/><attribute name="contact_id"/></attributes></reconciliation></properties><fields><field name="contract_id" type="ExternalKey" target_class="Contract" jointype="" sql="contract_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contract_name" type="ExternalField" extkey_attcode="contract_id" target_attcode="name" is_null_allowed="true"/><field name="contact_id" type="ExternalKey" target_class="Contact" jointype="" sql="contact_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contact_name" type="ExternalField" extkey_attcode="contact_id" target_attcode="name" is_null_allowed="true"/><field name="contact_email" type="ExternalField" extkey_attcode="contact_id" target_attcode="email" is_null_allowed="true"/><field name="role" type="String" sql="role" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>contract_id</item><item>contact_id</item><item>contact_email</item><item>role</item></items></details><search><items><item>contract_id</item><item>contact_id</item><item>contact_email</item><item>role</item></items></search><list><items><item>contract_id_finalclass_recall</item><item>contract_id</item><item>contact_id_finalclass_recall</item><item>contact_id</item><item>contact_email</item><item>role</item></items></list></presentation></class><class name="lnkContractToCI" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkcontracttoci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="contract_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="contract_id"/><attribute name="ci_id"/></attributes></reconciliation></properties><fields><field name="contract_id" type="ExternalKey" target_class="Contract" jointype="" sql="contract_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contract_name" type="ExternalField" extkey_attcode="contract_id" target_attcode="name" is_null_allowed="true"/><field name="ci_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>contract_id</item><item>ci_id</item><item>ci_status</item></items></details><search><items><item>contract_id</item><item>ci_id</item><item>ci_status</item></items></search><list><items><item>contract_id_finalclass_recall</item><item>contract_id</item><item>ci_id_finalclass_recall</item><item>ci_id</item><item>ci_status</item></items></list></presentation></class><class name="Service" category="bizmodel,searchable,servicemgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="service" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-service-mgmt-1.0.0/service.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/></attributes></reconciliation></properties><fields><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="provider_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="name" type="String" sql="name" default_value="" is_null_allowed="true"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="type" type="Enum" sql="type" default_value="IncidentManagement" is_null_allowed="true"><values><value>RequestManagement</value><value>IncidentManagement</value></values></field><field name="status" type="Enum" sql="status" default_value="design" is_null_allowed="true"><values><value>design</value><value>production</value><value>obsolete</value></values></field><field name="subcategory_list" type="LinkedSet" linked_class="ServiceSubcategory" ext_key_to_me="service_id" count_min="0" count_max="0"/><field name="sla_list" type="LinkedSet" linked_class="SLA" ext_key_to_me="service_id" count_min="0" count_max="0"/><field name="document_list" type="LinkedSetIndirect" linked_class="lnkServiceToDoc" ext_key_to_me="service_id" ext_key_to_remote="document_id" count_min="0" count_max="0"/><field name="contact_list" type="LinkedSetIndirect" linked_class="lnkServiceToContact" ext_key_to_me="service_id" ext_key_to_remote="contact_id" count_min="0" count_max="0"/></fields><methods><method name="DisplayBareRelations" static="false" access="public" type="Overload-cmdbAbstractObject"><![CDATA[	function DisplayBareRelations(WebPage $oPage, $bEditMode = false)
+	}]]></method></methods><presentation><details><items><item>name</item><item>description</item><item>start_date</item><item>end_date</item><item>cost</item><item>cost_currency</item><item>cost_unit</item><item>billing_frequency</item><item>contact_list</item><item>document_list</item><item>ci_list</item><item>provider_id</item><item>sla</item><item>coverage</item></items></details><search><items><item>name</item><item>description</item><item>start_date</item><item>end_date</item><item>cost</item><item>cost_currency</item><item>cost_unit</item><item>billing_frequency</item><item>provider_id</item><item>sla</item><item>coverage</item></items></search><list><items><item>start_date</item><item>end_date</item><item>provider_id</item><item>sla</item><item>coverage</item></items></list></presentation></class><class name="CustomerContract" category="bizmodel,searchable,servicemgmt" parent="Contract" abstract="false" key_type="autoincrement" db_table="customercontract" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>contract.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/><attribute name="provider_id"/></attributes></reconciliation></properties><fields><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="provider_id" type="ExternalKey" target_class="Organization" jointype="" sql="provider_id" is_null_allowed="true" on_target_delete="DEL_AUTO"/><field name="provider_name" type="ExternalField" extkey_attcode="provider_id" target_attcode="name" is_null_allowed="true"/><field name="support_team_id" type="ExternalKey" target_class="Team" jointype="" filter="SELECT Team WHERE Team.org_id = :this-&gt;provider_id" sql="support_team_id" is_null_allowed="false" on_target_delete="DEL_AUTO"><dependencies><attribute name="provider_id"/></dependencies></field><field name="support_team_name" type="ExternalField" extkey_attcode="support_team_id" target_attcode="name" is_null_allowed="true"/><field name="sla_list" type="LinkedSetIndirect" linked_class="lnkContractToSLA" ext_key_to_me="contract_id" ext_key_to_remote="sla_id" count_min="0" count_max="0"/><field name="provider_list" type="LinkedSetIndirect" linked_class="lnkCustomerContractToProviderContract" ext_key_to_me="customer_contract_id" ext_key_to_remote="provider_contract_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>org_id</item><item>description</item><item>start_date</item><item>end_date</item><item>cost</item><item>cost_currency</item><item>cost_unit</item><item>billing_frequency</item><item>contact_list</item><item>document_list</item><item>ci_list</item><item>provider_list</item><item>provider_id</item><item>support_team_id</item><item>sla_list</item></items></details><search><items><item>name</item><item>description</item><item>org_id</item><item>start_date</item><item>end_date</item><item>cost</item><item>cost_currency</item><item>cost_unit</item><item>billing_frequency</item><item>provider_id</item><item>support_team_id</item></items></search><list><items><item>org_id</item><item>start_date</item><item>end_date</item><item>provider_id</item><item>support_team_id</item></items></list></presentation></class><class name="lnkCustomerContractToProviderContract" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkcustomercontracttoprovider" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="customer_contract_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="customer_contract_id"/><attribute name="provider_contract_id"/></attributes></reconciliation></properties><fields><field name="customer_contract_id" type="ExternalKey" target_class="CustomerContract" jointype="" sql="customer_contract_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="customer_contract_name" type="ExternalField" extkey_attcode="customer_contract_id" target_attcode="name" is_null_allowed="true"/><field name="provider_contract_id" type="ExternalKey" target_class="ProviderContract" jointype="" sql="provider_contract_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="provider_contract_name" type="ExternalField" extkey_attcode="provider_contract_id" target_attcode="name" is_null_allowed="true"/><field name="provider_sla" type="ExternalField" extkey_attcode="provider_contract_id" target_attcode="sla" is_null_allowed="true"/><field name="provider_coverage" type="ExternalField" extkey_attcode="provider_contract_id" target_attcode="coverage" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>customer_contract_id</item><item>provider_contract_id</item><item>provider_sla</item><item>provider_coverage</item></items></details><search><items><item>customer_contract_id</item><item>provider_contract_id</item></items></search><list><items><item>customer_contract_id</item><item>provider_contract_id</item><item>provider_sla</item><item>provider_coverage</item></items></list></presentation></class><class name="lnkContractToSLA" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkcontracttosla" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="contract_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="contract_id"/><attribute name="sla_id"/></attributes></reconciliation></properties><fields><field name="contract_id" type="ExternalKey" target_class="CustomerContract" jointype="" sql="contract_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contract_name" type="ExternalField" extkey_attcode="contract_id" target_attcode="name" is_null_allowed="true"/><field name="sla_id" type="ExternalKey" target_class="SLA" jointype="" sql="sla_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="sla_name" type="ExternalField" extkey_attcode="sla_id" target_attcode="name" is_null_allowed="true"/><field name="sla_service_name" type="ExternalField" extkey_attcode="sla_id" target_attcode="service_name" is_null_allowed="true"/><field name="coverage" type="String" sql="coverage" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>contract_id</item><item>sla_id</item><item>sla_service_name</item><item>coverage</item></items></details><search><items><item>contract_id</item><item>sla_id</item><item>coverage</item></items></search><list><items><item>contract_id</item><item>sla_id</item><item>sla_service_name</item><item>coverage</item></items></list></presentation></class><class name="lnkContractToDoc" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkcontracttodoc" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="contract_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="contract_id"/><attribute name="document_id"/></attributes></reconciliation></properties><fields><field name="contract_id" type="ExternalKey" target_class="Contract" jointype="" sql="contract_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contract_name" type="ExternalField" extkey_attcode="contract_id" target_attcode="name" is_null_allowed="true"/><field name="document_id" type="ExternalKey" target_class="Document" jointype="" sql="document_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="document_name" type="ExternalField" extkey_attcode="document_id" target_attcode="name" is_null_allowed="true"/><field name="document_type" type="ExternalField" extkey_attcode="document_id" target_attcode="type" is_null_allowed="true"/><field name="document_status" type="ExternalField" extkey_attcode="document_id" target_attcode="status" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>contract_id</item><item>document_id</item><item>document_type</item><item>document_status</item></items></details><search><items><item>contract_id</item><item>document_id</item><item>document_type</item><item>document_status</item></items></search><list><items><item>contract_id_finalclass_recall</item><item>contract_id</item><item>document_id_finalclass_recall</item><item>document_id</item><item>document_type</item><item>document_status</item></items></list></presentation></class><class name="lnkContractToContact" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkcontracttocontact" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="contract_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="contract_id"/><attribute name="contact_id"/></attributes></reconciliation></properties><fields><field name="contract_id" type="ExternalKey" target_class="Contract" jointype="" sql="contract_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contract_name" type="ExternalField" extkey_attcode="contract_id" target_attcode="name" is_null_allowed="true"/><field name="contact_id" type="ExternalKey" target_class="Contact" jointype="" sql="contact_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contact_name" type="ExternalField" extkey_attcode="contact_id" target_attcode="name" is_null_allowed="true"/><field name="contact_email" type="ExternalField" extkey_attcode="contact_id" target_attcode="email" is_null_allowed="true"/><field name="role" type="String" sql="role" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>contract_id</item><item>contact_id</item><item>contact_email</item><item>role</item></items></details><search><items><item>contract_id</item><item>contact_id</item><item>contact_email</item><item>role</item></items></search><list><items><item>contract_id_finalclass_recall</item><item>contract_id</item><item>contact_id_finalclass_recall</item><item>contact_id</item><item>contact_email</item><item>role</item></items></list></presentation></class><class name="lnkContractToCI" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkcontracttoci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="contract_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="contract_id"/><attribute name="ci_id"/></attributes></reconciliation></properties><fields><field name="contract_id" type="ExternalKey" target_class="Contract" jointype="" sql="contract_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contract_name" type="ExternalField" extkey_attcode="contract_id" target_attcode="name" is_null_allowed="true"/><field name="ci_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>contract_id</item><item>ci_id</item><item>ci_status</item></items></details><search><items><item>contract_id</item><item>ci_id</item><item>ci_status</item></items></search><list><items><item>contract_id_finalclass_recall</item><item>contract_id</item><item>ci_id_finalclass_recall</item><item>ci_id</item><item>ci_status</item></items></list></presentation></class><class name="Service" category="bizmodel,searchable,servicemgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="service" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>service.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="org_id"/></attributes></reconciliation></properties><fields><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="provider_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="name" type="String" sql="name" default_value="" is_null_allowed="true"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="true"/><field name="type" type="Enum" sql="type" default_value="IncidentManagement" is_null_allowed="true"><values><value>RequestManagement</value><value>IncidentManagement</value></values></field><field name="status" type="Enum" sql="status" default_value="design" is_null_allowed="true"><values><value>design</value><value>production</value><value>obsolete</value></values></field><field name="subcategory_list" type="LinkedSet" linked_class="ServiceSubcategory" ext_key_to_me="service_id" count_min="0" count_max="0"/><field name="sla_list" type="LinkedSet" linked_class="SLA" ext_key_to_me="service_id" count_min="0" count_max="0"/><field name="document_list" type="LinkedSetIndirect" linked_class="lnkServiceToDoc" ext_key_to_me="service_id" ext_key_to_remote="document_id" count_min="0" count_max="0"/><field name="contact_list" type="LinkedSetIndirect" linked_class="lnkServiceToContact" ext_key_to_me="service_id" ext_key_to_remote="contact_id" count_min="0" count_max="0"/></fields><methods><method name="DisplayBareRelations" static="false" access="public" type="Overload-cmdbAbstractObject"><![CDATA[	function DisplayBareRelations(WebPage $oPage, $bEditMode = false)
 	{
 		parent::DisplayBareRelations($oPage, $bEditMode);
 		$aExtraParam = array ('menu' => false, 'block_id' => 'service');
@@ -31,4 +31,4 @@
 			$oCustomerContracts=new CMDBObjectSet(DBObjectSearch::FromOQL("SELECT CustomerContract AS cc JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id=$ServiceID"));
 			self::DisplaySet($oPage,$oCustomerContracts,$aExtraParam);
 		}
-	}]]></method></methods><presentation><details><items><item>name</item><item>description</item><item>org_id</item><item>type</item><item>status</item><item>subcategory_list</item><item>sla_list</item><item>document_list</item><item>contact_list</item></items></details><search><items><item>name</item><item>description</item><item>org_id</item><item>type</item><item>status</item></items></search><list><items><item>description</item><item>org_id</item><item>type</item><item>status</item></items></list></presentation></class><class name="ServiceSubcategory" category="bizmodel,searchable,servicemgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="servicesubcategory" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-service-mgmt-1.0.0/sla.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="service_id"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="true"/><field name="description" type="String" sql="description" default_value="" is_null_allowed="true"/><field name="service_id" type="ExternalKey" target_class="Service" jointype="" sql="service_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="org_id" type="ExternalField" extkey_attcode="service_id" target_attcode="org_id" is_null_allowed="true"/><field name="provider_name" type="ExternalField" extkey_attcode="service_id" target_attcode="provider_name" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>org_id</item><item>service_id</item><item>description</item></items></details><search><items><item>name</item><item>description</item><item>service_id</item><item>provider_name</item></items></search><list><items><item>service_id</item><item>description</item></items></list></presentation></class><class name="SLA" category="bizmodel,searchable,servicemgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="sla" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-service-mgmt-1.0.0/sla.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="service_id"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="true"/><field name="service_id" type="ExternalKey" target_class="Service" jointype="" sql="service_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="slt_list" type="LinkedSetIndirect" linked_class="lnkSLTToSLA" ext_key_to_me="sla_id" ext_key_to_remote="slt_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>service_id</item><item>slt_list</item></items></details><search><items><item>name</item><item>service_id</item></items></search><list><items><item>service_id</item></items></list></presentation></class><class name="SLT" category="bizmodel,searchable,servicemgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="slt" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>../modules/itop-service-mgmt-1.0.0/slt.png</icon><reconciliation><attributes><attribute name="name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="true"/><field name="metric" type="Enum" sql="metric" default_value="TTO" is_null_allowed="false"><values><value>TTO</value><value>TTR</value></values></field><field name="ticket_priority" type="Enum" sql="ticket_priority" default_value="1" is_null_allowed="true"><values><value>1</value><value>2</value><value>3</value></values></field><field name="value" type="Integer" sql="value" default_value="" is_null_allowed="true"/><field name="value_unit" type="Enum" sql="value_unit" default_value="hours" is_null_allowed="true"><values><value>days</value><value>hours</value><value>minutes</value></values></field><field name="sla_list" type="LinkedSetIndirect" linked_class="lnkSLTToSLA" ext_key_to_me="slt_id" ext_key_to_remote="sla_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>metric</item><item>ticket_priority</item><item>value</item><item>value_unit</item><item>sla_list</item></items></details><search><items><item>name</item><item>metric</item><item>ticket_priority</item><item>value</item><item>value_unit</item></items></search><list><items><item>metric</item><item>ticket_priority</item><item>value</item><item>value_unit</item></items></list></presentation></class><class name="lnkSLTToSLA" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkslttosla" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="sla_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="sla_id"/><attribute name="slt_id"/></attributes></reconciliation></properties><fields><field name="sla_id" type="ExternalKey" target_class="SLA" jointype="" sql="sla_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="sla_name" type="ExternalField" extkey_attcode="sla_id" target_attcode="name" is_null_allowed="true"/><field name="slt_id" type="ExternalKey" target_class="SLT" jointype="" sql="slt_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="slt_name" type="ExternalField" extkey_attcode="slt_id" target_attcode="name" is_null_allowed="true"/><field name="slt_metric" type="ExternalField" extkey_attcode="slt_id" target_attcode="metric" is_null_allowed="true"/><field name="slt_ticket_priority" type="ExternalField" extkey_attcode="slt_id" target_attcode="ticket_priority" is_null_allowed="true"/><field name="slt_value" type="ExternalField" extkey_attcode="slt_id" target_attcode="value" is_null_allowed="true"/><field name="slt_value_unit" type="ExternalField" extkey_attcode="slt_id" target_attcode="value_unit" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>sla_id</item><item>slt_id</item><item>slt_metric</item><item>slt_ticket_priority</item><item>slt_value</item><item>slt_value_unit</item></items></details><search><items><item>sla_id</item><item>slt_id</item><item>slt_metric</item><item>slt_ticket_priority</item><item>slt_value</item><item>slt_value_unit</item></items></search><list><items><item>sla_id</item><item>slt_id</item><item>slt_metric</item><item>slt_ticket_priority</item><item>slt_value</item><item>slt_value_unit</item></items></list></presentation></class><class name="lnkServiceToDoc" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkservicetodoc" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="service_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="service_id"/><attribute name="document_id"/></attributes></reconciliation></properties><fields><field name="service_id" type="ExternalKey" target_class="Service" jointype="" sql="service_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="document_id" type="ExternalKey" target_class="Document" jointype="" sql="document_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="document_name" type="ExternalField" extkey_attcode="document_id" target_attcode="name" is_null_allowed="true"/><field name="document_type" type="ExternalField" extkey_attcode="document_id" target_attcode="type" is_null_allowed="true"/><field name="document_status" type="ExternalField" extkey_attcode="document_id" target_attcode="status" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>service_id</item><item>document_id</item><item>document_type</item><item>document_status</item></items></details><search><items><item>service_id</item><item>document_id</item><item>document_type</item><item>document_status</item></items></search><list><items><item>service_id</item><item>document_id_finalclass_recall</item><item>document_id</item><item>document_type</item><item>document_status</item></items></list></presentation></class><class name="lnkServiceToContact" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkservicetocontact" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="service_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="service_id"/><attribute name="contact_id"/></attributes></reconciliation></properties><fields><field name="service_id" type="ExternalKey" target_class="Service" jointype="" sql="service_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="contact_id" type="ExternalKey" target_class="Contact" jointype="" sql="contact_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contact_name" type="ExternalField" extkey_attcode="contact_id" target_attcode="name" is_null_allowed="true"/><field name="contact_email" type="ExternalField" extkey_attcode="contact_id" target_attcode="email" is_null_allowed="true"/><field name="role" type="String" sql="role" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>service_id</item><item>contact_id</item><item>contact_email</item><item>role</item></items></details><search><items><item>service_id</item><item>contact_id</item><item>contact_email</item><item>role</item></items></search><list><items><item>service_id</item><item>contact_id_finalclass_recall</item><item>contact_id</item><item>contact_email</item><item>role</item></items></list></presentation></class><class name="lnkServiceToCI" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="lnkservicetoci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="service_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="service_id"/><attribute name="ci_id"/></attributes></reconciliation></properties><fields><field name="service_id" type="ExternalKey" target_class="Service" jointype="" sql="service_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="ci_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>service_id</item><item>ci_id</item><item>ci_status</item></items></details><search><items><item>service_id</item><item>ci_id</item><item>ci_status</item></items></search><list><items><item>service_id</item><item>ci_id_finalclass_recall</item><item>ci_id</item><item>ci_status</item></items></list></presentation></class></classes>
+	}]]></method></methods><presentation><details><items><item>name</item><item>description</item><item>org_id</item><item>type</item><item>status</item><item>subcategory_list</item><item>sla_list</item><item>document_list</item><item>contact_list</item></items></details><search><items><item>name</item><item>description</item><item>org_id</item><item>type</item><item>status</item></items></search><list><items><item>description</item><item>org_id</item><item>type</item><item>status</item></items></list></presentation></class><class name="ServiceSubcategory" category="bizmodel,searchable,servicemgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="servicesubcategory" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>sla.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="service_id"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="true"/><field name="description" type="String" sql="description" default_value="" is_null_allowed="true"/><field name="service_id" type="ExternalKey" target_class="Service" jointype="" sql="service_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="org_id" type="ExternalField" extkey_attcode="service_id" target_attcode="org_id" is_null_allowed="true"/><field name="provider_name" type="ExternalField" extkey_attcode="service_id" target_attcode="provider_name" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>name</item><item>org_id</item><item>service_id</item><item>description</item></items></details><search><items><item>name</item><item>description</item><item>service_id</item><item>provider_name</item></items></search><list><items><item>service_id</item><item>description</item></items></list></presentation></class><class name="SLA" category="bizmodel,searchable,servicemgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="sla" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>sla.png</icon><reconciliation><attributes><attribute name="name"/><attribute name="service_id"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="true"/><field name="service_id" type="ExternalKey" target_class="Service" jointype="" sql="service_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"/><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="slt_list" type="LinkedSetIndirect" linked_class="lnkSLTToSLA" ext_key_to_me="sla_id" ext_key_to_remote="slt_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>service_id</item><item>slt_list</item></items></details><search><items><item>name</item><item>service_id</item></items></search><list><items><item>service_id</item></items></list></presentation></class><class name="SLT" category="bizmodel,searchable,servicemgmt" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="slt" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="name"/></attributes></naming><display_template></display_template><icon>slt.png</icon><reconciliation><attributes><attribute name="name"/></attributes></reconciliation></properties><fields><field name="name" type="String" sql="name" default_value="" is_null_allowed="true"/><field name="metric" type="Enum" sql="metric" default_value="TTO" is_null_allowed="false"><values><value>TTO</value><value>TTR</value></values></field><field name="ticket_priority" type="Enum" sql="ticket_priority" default_value="1" is_null_allowed="true"><values><value>1</value><value>2</value><value>3</value></values></field><field name="value" type="Integer" sql="value" default_value="" is_null_allowed="true"/><field name="value_unit" type="Enum" sql="value_unit" default_value="hours" is_null_allowed="true"><values><value>days</value><value>hours</value><value>minutes</value></values></field><field name="sla_list" type="LinkedSetIndirect" linked_class="lnkSLTToSLA" ext_key_to_me="slt_id" ext_key_to_remote="sla_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>name</item><item>metric</item><item>ticket_priority</item><item>value</item><item>value_unit</item><item>sla_list</item></items></details><search><items><item>name</item><item>metric</item><item>ticket_priority</item><item>value</item><item>value_unit</item></items></search><list><items><item>metric</item><item>ticket_priority</item><item>value</item><item>value_unit</item></items></list></presentation></class><class name="lnkSLTToSLA" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkslttosla" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="sla_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="sla_id"/><attribute name="slt_id"/></attributes></reconciliation></properties><fields><field name="sla_id" type="ExternalKey" target_class="SLA" jointype="" sql="sla_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="sla_name" type="ExternalField" extkey_attcode="sla_id" target_attcode="name" is_null_allowed="true"/><field name="slt_id" type="ExternalKey" target_class="SLT" jointype="" sql="slt_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="slt_name" type="ExternalField" extkey_attcode="slt_id" target_attcode="name" is_null_allowed="true"/><field name="slt_metric" type="ExternalField" extkey_attcode="slt_id" target_attcode="metric" is_null_allowed="true"/><field name="slt_ticket_priority" type="ExternalField" extkey_attcode="slt_id" target_attcode="ticket_priority" is_null_allowed="true"/><field name="slt_value" type="ExternalField" extkey_attcode="slt_id" target_attcode="value" is_null_allowed="true"/><field name="slt_value_unit" type="ExternalField" extkey_attcode="slt_id" target_attcode="value_unit" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>sla_id</item><item>slt_id</item><item>slt_metric</item><item>slt_ticket_priority</item><item>slt_value</item><item>slt_value_unit</item></items></details><search><items><item>sla_id</item><item>slt_id</item><item>slt_metric</item><item>slt_ticket_priority</item><item>slt_value</item><item>slt_value_unit</item></items></search><list><items><item>sla_id</item><item>slt_id</item><item>slt_metric</item><item>slt_ticket_priority</item><item>slt_value</item><item>slt_value_unit</item></items></list></presentation></class><class name="lnkServiceToDoc" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkservicetodoc" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="service_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="service_id"/><attribute name="document_id"/></attributes></reconciliation></properties><fields><field name="service_id" type="ExternalKey" target_class="Service" jointype="" sql="service_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="document_id" type="ExternalKey" target_class="Document" jointype="" sql="document_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="document_name" type="ExternalField" extkey_attcode="document_id" target_attcode="name" is_null_allowed="true"/><field name="document_type" type="ExternalField" extkey_attcode="document_id" target_attcode="type" is_null_allowed="true"/><field name="document_status" type="ExternalField" extkey_attcode="document_id" target_attcode="status" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>service_id</item><item>document_id</item><item>document_type</item><item>document_status</item></items></details><search><items><item>service_id</item><item>document_id</item><item>document_type</item><item>document_status</item></items></search><list><items><item>service_id</item><item>document_id_finalclass_recall</item><item>document_id</item><item>document_type</item><item>document_status</item></items></list></presentation></class><class name="lnkServiceToContact" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" is_link="1" db_table="lnkservicetocontact" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="service_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="service_id"/><attribute name="contact_id"/></attributes></reconciliation></properties><fields><field name="service_id" type="ExternalKey" target_class="Service" jointype="" sql="service_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="contact_id" type="ExternalKey" target_class="Contact" jointype="" sql="contact_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contact_name" type="ExternalField" extkey_attcode="contact_id" target_attcode="name" is_null_allowed="true"/><field name="contact_email" type="ExternalField" extkey_attcode="contact_id" target_attcode="email" is_null_allowed="true"/><field name="role" type="String" sql="role" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>service_id</item><item>contact_id</item><item>contact_email</item><item>role</item></items></details><search><items><item>service_id</item><item>contact_id</item><item>contact_email</item><item>role</item></items></search><list><items><item>service_id</item><item>contact_id_finalclass_recall</item><item>contact_id</item><item>contact_email</item><item>role</item></items></list></presentation></class><class name="lnkServiceToCI" category="bizmodel,searchable,servicemgmt,lnkservice" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="lnkservicetoci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="service_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="service_id"/><attribute name="ci_id"/></attributes></reconciliation></properties><fields><field name="service_id" type="ExternalKey" target_class="Service" jointype="" sql="service_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="ci_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>service_id</item><item>ci_id</item><item>ci_status</item></items></details><search><items><item>service_id</item><item>ci_id</item><item>ci_status</item></items></search><list><items><item>service_id</item><item>ci_id_finalclass_recall</item><item>ci_id</item><item>ci_status</item></items></list></presentation></class></classes>