diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/cs.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/cs.dict.itop-request-mgmt-itil.php
index 0aee8c20bd..b17570d250 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/cs.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/cs.dict.itop-request-mgmt-itil.php
@@ -1,28 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
- * Localized data.
- *
- * @author      Lukáš Dvořák <lukas.dvorak@itopportal.cz>
- * @author      Daniel Rokos <daniel.rokos@itopportal.cz>
+/*
  * @copyright   Copyright (C) 2010-2021 Combodo SARL
  * @license     http://opensource.org/licenses/AGPL-3.0
  */
+
 Dict::Add('CS CZ', 'Czech', 'Čeština', array(
 	'Menu:RequestManagement' => 'Helpdesk',
 	'Menu:RequestManagement+' => 'Helpdesk',
@@ -163,6 +144,8 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Datum posledního pozastavení',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulovaná doba pozastavení',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php
index 946ad8030f..7b671b6fb5 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php
@@ -1,25 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
- * @author	Erik Bøg <erik@boegmoeller.dk>
+/*
  * @copyright   Copyright (C) 2010-2021 Combodo SARL
- * @licence	http://opensource.org/licenses/AGPL-3.0
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
+
 Dict::Add('DA DA', 'Danish', 'Dansk', array(
 	'Menu:RequestManagement' => 'Helpdesk',
 	'Menu:RequestManagement+' => '',
@@ -160,6 +144,8 @@ Dict::Add('DA DA', 'Danish', 'Dansk', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Sidste udsættelsesdato',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Akkumuleret nedetid',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO (Time To Own)',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR (Time To Resolve)',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/de.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/de.dict.itop-request-mgmt-itil.php
index 3506a20a7f..f6819053e7 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/de.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/de.dict.itop-request-mgmt-itil.php
@@ -1,27 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
 /*
-* @author ITOMIG GmbH <martin.raenker@itomig.de>
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
+ */
 
-* @copyright     Copyright (C) 2018 Combodo SARL
-* @licence	http://opensource.org/licenses/AGPL-3.0
-*		
-*/
 Dict::Add('DE DE', 'German', 'Deutsch', array(
 	'Menu:RequestManagement' => 'Helpdesk',
 	'Menu:RequestManagement+' => '',
@@ -162,6 +144,8 @@ Dict::Add('DE DE', 'German', 'Deutsch', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Letztes Auszeit-Datum',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulierte Auszeit',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO (Time To Own)',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR (Time To Resolve)',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
index 274e4b5e21..83ed71c19e 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
@@ -1,24 +1,7 @@
 <?php
-/**
- * Localized data
- *
- * @copyright Copyright (C) 2010-2021 Combodo SARL
- * @license    http://opensource.org/licenses/AGPL-3.0
- *
- * This file is part of iTop.
- *
- * iTop is free software; you can redistribute it and/or modify
- * it under the terms of the GNU Affero General Public License as published by
- * the Free Software Foundation, either version 3 of the License, or
- * (at your option) any later version.
- *
- * iTop is distributed in the hope that it will be useful,
- * but WITHOUT ANY WARRANTY; without even the implied warranty of
- * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
- * GNU Affero General Public License for more details.
- *
- * You should have received a copy of the GNU Affero General Public License
- * along with iTop. If not, see <http://www.gnu.org/licenses/>
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
 
 Dict::Add('EN US', 'English', 'English', array(
@@ -161,6 +144,8 @@ Dict::Add('EN US', 'English', 'English', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Last pending date',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/es_cr.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/es_cr.dict.itop-request-mgmt-itil.php
index b5fed4624b..e3e7e66313 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/es_cr.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/es_cr.dict.itop-request-mgmt-itil.php
@@ -1,27 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
- * Localized data
- *
+/*
  * @copyright   Copyright (C) 2010-2021 Combodo SARL
  * @license     http://opensource.org/licenses/AGPL-3.0
- * @traductor   Miguel Turrubiates <miguel_tf@yahoo.com> 
  */
+
 Dict::Add('ES CR', 'Spanish', 'Español, Castellaño', array(
 	'Menu:RequestManagement' => 'Administración de Requerimientos',
 	'Menu:RequestManagement+' => 'Administración de Requerimientos',
@@ -162,6 +144,8 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellaño', array(
 	'Class:UserRequest/Attribute:resolution_date+' => 'Fecha de Solución',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Última Fecha de Espera',
 	'Class:UserRequest/Attribute:last_pending_date+' => 'Última Fecha de Espera',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Espera Acumulada',
+	'Class:UserRequest/Attribute:cumulatedpending+' => 'Espera Acumulada',
 	'Class:UserRequest/Attribute:tto' => 'TDA - Tiempo de Asignación',
 	'Class:UserRequest/Attribute:tto+' => 'Tiempo de Asignación',
 	'Class:UserRequest/Attribute:ttr' => 'TDS - Tiempo de Solución',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php
index 766fe70c63..a45b5ddbb0 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php
@@ -1,24 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
- * @copyright   Copyright (C) 2010-2018 Combodo SARL
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
  * @license     http://opensource.org/licenses/AGPL-3.0
  */
+
 //
 // Class: UserRequest
 //
@@ -162,6 +147,8 @@ Dict::Add('FR FR', 'French', 'Français', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Dernière date de suspension',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Temps cumulé de suspension',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/hu.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/hu.dict.itop-request-mgmt-itil.php
index e13537e90e..eee4c930d9 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/hu.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/hu.dict.itop-request-mgmt-itil.php
@@ -1,24 +1,7 @@
 <?php
-/**
- * Localized data
- *
- * @copyright Copyright (C) 2010-2018 Combodo SARL
- * @license	http://opensource.org/licenses/AGPL-3.0
- *
- * This file is part of iTop.
- *
- * iTop is free software; you can redistribute it and/or modify
- * it under the terms of the GNU Affero General Public License as published by
- * the Free Software Foundation, either version 3 of the License, or
- * (at your option) any later version.
- *
- * iTop is distributed in the hope that it will be useful,
- * but WITHOUT ANY WARRANTY; without even the implied warranty of
- * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
- * GNU Affero General Public License for more details.
- *
- * You should have received a copy of the GNU Affero General Public License
- * along with iTop. If not, see <http://www.gnu.org/licenses/>
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
 Dict::Add('HU HU', 'Hungarian', 'Magyar', array(
 	'Menu:RequestManagement' => 'Helpdesk~~',
@@ -160,6 +143,8 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '~~',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Last pending date~~',
 	'Class:UserRequest/Attribute:last_pending_date+' => '~~',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending~~',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
 	'Class:UserRequest/Attribute:tto' => 'TTO~~',
 	'Class:UserRequest/Attribute:tto+' => '~~',
 	'Class:UserRequest/Attribute:ttr' => 'TTR~~',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/it.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/it.dict.itop-request-mgmt-itil.php
index 99e744d8a2..0f72a93bc5 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/it.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/it.dict.itop-request-mgmt-itil.php
@@ -1,24 +1,7 @@
 <?php
-/**
- * Localized data
- *
- * @copyright Copyright (C) 2010-2018 Combodo SARL
- * @license	http://opensource.org/licenses/AGPL-3.0
- *
- * This file is part of iTop.
- *
- * iTop is free software; you can redistribute it and/or modify
- * it under the terms of the GNU Affero General Public License as published by
- * the Free Software Foundation, either version 3 of the License, or
- * (at your option) any later version.
- *
- * iTop is distributed in the hope that it will be useful,
- * but WITHOUT ANY WARRANTY; without even the implied warranty of
- * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
- * GNU Affero General Public License for more details.
- *
- * You should have received a copy of the GNU Affero General Public License
- * along with iTop. If not, see <http://www.gnu.org/licenses/>
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
 Dict::Add('IT IT', 'Italian', 'Italiano', array(
 	'Menu:RequestManagement' => 'Helpdesk',
@@ -160,6 +143,8 @@ Dict::Add('IT IT', 'Italian', 'Italiano', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '~~',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Ultima data di messa in attesa',
 	'Class:UserRequest/Attribute:last_pending_date+' => '~~',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending~~',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '~~',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/ja.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/ja.dict.itop-request-mgmt-itil.php
index b9385a72ee..f032a93bba 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/ja.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/ja.dict.itop-request-mgmt-itil.php
@@ -1,24 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
+/*
  * @copyright   Copyright (C) 2010-2021 Combodo SARL
- * @licence	http://opensource.org/licenses/AGPL-3.0
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
+
 Dict::Add('JA JP', 'Japanese', '日本語', array(
 	'Menu:RequestManagement' => 'ヘルプデスク',
 	'Menu:RequestManagement+' => 'ヘルプデスクk',
@@ -159,6 +144,8 @@ Dict::Add('JA JP', 'Japanese', '日本語', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => '最後の保留日',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => '合計保留',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/nl.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/nl.dict.itop-request-mgmt-itil.php
index 48e558a5c8..dad47a4bd4 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/nl.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/nl.dict.itop-request-mgmt-itil.php
@@ -1,29 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
- * Localized data
- *
- * @author Hipska (2018, 2019)
- * @author Jeffrey Bostoen - <jbostoen.itop@outlook.com> (2018 - 2020)
- *
+/*
  * @copyright   Copyright (C) 2010-2021 Combodo SARL
  * @license     http://opensource.org/licenses/AGPL-3.0
  */
+
 Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
 	'Menu:RequestManagement' => 'Helpdesk',
 	'Menu:RequestManagement+' => 'Helpdesk',
@@ -164,6 +144,8 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Laatste in afwachting op',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Opgetelde wachttijd',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/pl.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/pl.dict.itop-request-mgmt-itil.php
index 061f925b9b..722b745c90 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/pl.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/pl.dict.itop-request-mgmt-itil.php
@@ -1,271 +1,256 @@
-<?php
-/**
- * Localized data
- *
- * @copyright Copyright (C) 2010-2018 Combodo SARL
- * @license    http://opensource.org/licenses/AGPL-3.0
- *
- * This file is part of iTop.
- *
- * iTop is free software; you can redistribute it and/or modify
- * it under the terms of the GNU Affero General Public License as published by
- * the Free Software Foundation, either version 3 of the License, or
- * (at your option) any later version.
- *
- * iTop is distributed in the hope that it will be useful,
- * but WITHOUT ANY WARRANTY; without even the implied warranty of
- * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
- * GNU Affero General Public License for more details.
- *
- * You should have received a copy of the GNU Affero General Public License
- * along with iTop. If not, see <http://www.gnu.org/licenses/>
- */
-
-Dict::Add('PL PL', 'Polish', 'Polski', array(
-	'Menu:RequestManagement' => 'Pomoc techniczna',
-	'Menu:RequestManagement+' => 'Pomoc techniczna',
-	'Menu:RequestManagementProvider' => 'Dostawca pomocy technicznej',
-	'Menu:RequestManagementProvider+' => 'Dostawca pomocy technicznej',
-	'Menu:UserRequest:Provider' => 'Otwarte zgłoszenia przekazane dostawcy',
-	'Menu:UserRequest:Provider+' => 'Otwarte zgłoszenia przekazane dostawcy',
-	'Menu:UserRequest:Overview' => 'Przegląd',
-	'Menu:UserRequest:Overview+' => 'Przegląd',
-	'Menu:NewUserRequest' => 'Nowe zgłoszenie użytkownika',
-	'Menu:NewUserRequest+' => 'Utwórz nowe zgłoszenie użytkownika',
-	'Menu:SearchUserRequests' => 'Szukaj zgłoszeń użytkowników',
-	'Menu:SearchUserRequests+' => 'Szukaj zgłoszeń użytkowników',
-	'Menu:UserRequest:Shortcuts' => 'Skróty',
-	'Menu:UserRequest:Shortcuts+' => '',
-	'Menu:UserRequest:MyRequests' => 'Zgłoszenia przypisane do mnie',
-	'Menu:UserRequest:MyRequests+' => 'Zgłoszenia przypisane do mnie (jako Agent)',
-	'Menu:UserRequest:MySupportRequests' => "Moje telefony wsparcia",
-	'Menu:UserRequest:MySupportRequests+' => "Moje telefony wsparcia",
-	'Menu:UserRequest:EscalatedRequests' => 'Gorące prośby',
-	'Menu:UserRequest:EscalatedRequests+' => 'Gorące prośby',
-	'Menu:UserRequest:OpenRequests' => 'Wszystkie otwarte zgłoszenia',
-	'Menu:UserRequest:OpenRequests+' => 'Wszystkie otwarte zgłoszenia',
-	'UI:WelcomeMenu:MyAssignedCalls' => 'Zgłoszenia przypisane do mnie',
-	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Zgłoszenia z ostatnich 14 dni według typu',
-	'UI-RequestManagementOverview-Last-14-days' => 'Liczba zgłoszeń z ostatnich 14 dni',
-	'UI-RequestManagementOverview-OpenRequestByStatus' => 'Otwarte zgłoszenia według statusu',
-	'UI-RequestManagementOverview-OpenRequestByAgent' => 'Otwarte zgłoszenia według agenta',
-	'UI-RequestManagementOverview-OpenRequestByType' => 'Otwarte zgłoszenia według typu',
-	'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Otwarte zgłoszenia według klientów',
-	'Class:UserRequest:KnownErrorList' => 'Znane błędy',
-));
-
-// Dictionnay conventions
-// Class:<class_name>
-// Class:<class_name>+
-// Class:<class_name>/Attribute:<attribute_code>
-// Class:<class_name>/Attribute:<attribute_code>+
-// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
-// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
-// Class:<class_name>/Stimulus:<stimulus_code>
-// Class:<class_name>/Stimulus:<stimulus_code>+
-
-//
-// Class: UserRequest
-//
-
-Dict::Add('PL PL', 'Polish', 'Polski', array(
-	'Class:UserRequest' => 'Zgłoszenie użytkownika',
-	'Class:UserRequest+' => '',
-	'Class:UserRequest/Attribute:status' => 'Status',
-	'Class:UserRequest/Attribute:status+' => '',
-	'Class:UserRequest/Attribute:status/Value:new' => 'Nowe',
-	'Class:UserRequest/Attribute:status/Value:new+' => '',
-	'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Pilny czas podjęcia',
-	'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
-	'Class:UserRequest/Attribute:status/Value:assigned' => 'Przypisane',
-	'Class:UserRequest/Attribute:status/Value:assigned+' => '',
-	'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Pilny czas rozwiązania',
-	'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
-	'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Oczekujący',
-	'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
-	'Class:UserRequest/Attribute:status/Value:approved' => 'Zatwierdzone',
-	'Class:UserRequest/Attribute:status/Value:approved+' => '',
-	'Class:UserRequest/Attribute:status/Value:rejected' => 'Odrzucone',
-	'Class:UserRequest/Attribute:status/Value:rejected+' => '',
-	'Class:UserRequest/Attribute:status/Value:pending' => 'Trwające',
-	'Class:UserRequest/Attribute:status/Value:pending+' => '',
-	'Class:UserRequest/Attribute:status/Value:resolved' => 'Rozwiązane',
-	'Class:UserRequest/Attribute:status/Value:resolved+' => '',
-	'Class:UserRequest/Attribute:status/Value:closed' => 'Zamknięte',
-	'Class:UserRequest/Attribute:status/Value:closed+' => '',
-	'Class:UserRequest/Attribute:request_type' => 'Typ zgłoszenia',
-	'Class:UserRequest/Attribute:request_type+' => '',
-	'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Zgłoszenie serwisowe',
-	'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Zgłoszenie serwisowe',
-	'Class:UserRequest/Attribute:impact' => 'Wpływ',
-	'Class:UserRequest/Attribute:impact+' => '',
-	'Class:UserRequest/Attribute:impact/Value:1' => 'Wydział',
-	'Class:UserRequest/Attribute:impact/Value:1+' => '',
-	'Class:UserRequest/Attribute:impact/Value:2' => 'Usługa',
-	'Class:UserRequest/Attribute:impact/Value:2+' => '',
-	'Class:UserRequest/Attribute:impact/Value:3' => 'Osoba',
-	'Class:UserRequest/Attribute:impact/Value:3+' => '',
-	'Class:UserRequest/Attribute:priority' => 'Priorytet',
-	'Class:UserRequest/Attribute:priority+' => '',
-	'Class:UserRequest/Attribute:priority/Value:1' => 'krytyczny',
-	'Class:UserRequest/Attribute:priority/Value:1+' => 'krytyczny',
-	'Class:UserRequest/Attribute:priority/Value:2' => 'wysoki',
-	'Class:UserRequest/Attribute:priority/Value:2+' => 'wysoki',
-	'Class:UserRequest/Attribute:priority/Value:3' => 'średni',
-	'Class:UserRequest/Attribute:priority/Value:3+' => 'średni',
-	'Class:UserRequest/Attribute:priority/Value:4' => 'niski',
-	'Class:UserRequest/Attribute:priority/Value:4+' => 'niski',
-	'Class:UserRequest/Attribute:urgency' => 'Pilność',
-	'Class:UserRequest/Attribute:urgency+' => '',
-	'Class:UserRequest/Attribute:urgency/Value:1' => 'krytyczna',
-	'Class:UserRequest/Attribute:urgency/Value:1+' => 'krytyczna',
-	'Class:UserRequest/Attribute:urgency/Value:2' => 'wysoka',
-	'Class:UserRequest/Attribute:urgency/Value:2+' => 'wysoka',
-	'Class:UserRequest/Attribute:urgency/Value:3' => 'średnia',
-	'Class:UserRequest/Attribute:urgency/Value:3+' => 'średnia',
-	'Class:UserRequest/Attribute:urgency/Value:4' => 'niska',
-	'Class:UserRequest/Attribute:urgency/Value:4+' => 'niska',
-	'Class:UserRequest/Attribute:origin' => 'Pochodzenie',
-	'Class:UserRequest/Attribute:origin+' => '',
-	'Class:UserRequest/Attribute:origin/Value:mail' => 'e-mail',
-	'Class:UserRequest/Attribute:origin/Value:mail+' => 'e-mail',
-	'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
-	'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'monitoring',
-	'Class:UserRequest/Attribute:origin/Value:phone' => 'telefon',
-	'Class:UserRequest/Attribute:origin/Value:phone+' => 'telefon',
-	'Class:UserRequest/Attribute:origin/Value:portal' => 'portal',
-	'Class:UserRequest/Attribute:origin/Value:portal+' => 'portal',
-	'Class:UserRequest/Attribute:approver_id' => 'Zatwierdzający',
-	'Class:UserRequest/Attribute:approver_id+' => '',
-	'Class:UserRequest/Attribute:approver_email' => 'E-mail zatwierdzającego',
-	'Class:UserRequest/Attribute:approver_email+' => '',
-	'Class:UserRequest/Attribute:service_id' => 'Usługa',
-	'Class:UserRequest/Attribute:service_id+' => '',
-	'Class:UserRequest/Attribute:service_name' => 'Nazwa usługi',
-	'Class:UserRequest/Attribute:service_name+' => '',
-	'Class:UserRequest/Attribute:servicesubcategory_id' => 'Podkategoria usługi',
-	'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
-	'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nazwa podkategorii usługi',
-	'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
-	'Class:UserRequest/Attribute:escalation_flag' => 'Flaga - Ważny',
-	'Class:UserRequest/Attribute:escalation_flag+' => '',
-	'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nie',
-	'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Nie',
-	'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Tak',
-	'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Tak',
-	'Class:UserRequest/Attribute:escalation_reason' => 'Powód - Ważny',
-	'Class:UserRequest/Attribute:escalation_reason+' => '',
-	'Class:UserRequest/Attribute:assignment_date' => 'Data przydziału',
-	'Class:UserRequest/Attribute:assignment_date+' => '',
-	'Class:UserRequest/Attribute:resolution_date' => 'Data rozwiązania',
-	'Class:UserRequest/Attribute:resolution_date+' => '',
-	'Class:UserRequest/Attribute:last_pending_date' => 'Ostatnia data trwania',
-	'Class:UserRequest/Attribute:last_pending_date+' => '',
-	'Class:UserRequest/Attribute:tto' => 'czas na podjęcie (TTO)',
-	'Class:UserRequest/Attribute:tto+' => '',
-	'Class:UserRequest/Attribute:ttr' => 'czas na rozwiązanie (TTR)',
-	'Class:UserRequest/Attribute:ttr+' => '',
-	'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Ostateczny termin podjęcia (TTO)',
-	'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
-	'Class:UserRequest/Attribute:sla_tto_passed' => 'Gwarantowany czas podjęcia (SLA tto) zaliczony',
-	'Class:UserRequest/Attribute:sla_tto_passed+' => '',
-	'Class:UserRequest/Attribute:sla_tto_over' => 'Gwarantowany czas podjęcia (SLA tto) skończył się',
-	'Class:UserRequest/Attribute:sla_tto_over+' => '',
-	'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Ostateczny termin rozwiązania TTR',
-	'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
-	'Class:UserRequest/Attribute:sla_ttr_passed' => 'Gwarantowany czas rozwiązania (SLA ttr) zaliczony',
-	'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
-	'Class:UserRequest/Attribute:sla_ttr_over' => 'Gwarantowany czas rozwiązania (SLA ttr) skończył się',
-	'Class:UserRequest/Attribute:sla_ttr_over+' => '',
-	'Class:UserRequest/Attribute:time_spent' => 'Opóźnienie rozwiązania',
-	'Class:UserRequest/Attribute:time_spent+' => '',
-	'Class:UserRequest/Attribute:resolution_code' => 'Kod rozwiązania',
-	'Class:UserRequest/Attribute:resolution_code+' => '',
-	'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'wsparcie',
-	'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'wsparcie',
-	'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'usterka naprawiona',
-	'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => 'usterka naprawiona',
-	'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'naprawa sprzętu',
-	'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => 'naprawa sprzętu',
-	'Class:UserRequest/Attribute:resolution_code/Value:other' => 'inne',
-	'Class:UserRequest/Attribute:resolution_code/Value:other+' => 'inne',
-	'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'poprawka oprogramowania',
-	'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => 'poprawka oprogramowania',
-	'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'aktualizacja systemu',
-	'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'aktualizacja systemu',
-	'Class:UserRequest/Attribute:resolution_code/Value:training' => 'szkolenie',
-	'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'szkolenie',
-	'Class:UserRequest/Attribute:solution' => 'Rozwiązanie',
-	'Class:UserRequest/Attribute:solution+' => '',
-	'Class:UserRequest/Attribute:pending_reason' => 'Powód oczekiwania',
-	'Class:UserRequest/Attribute:pending_reason+' => '',
-	'Class:UserRequest/Attribute:parent_request_id' => 'Źródłowe zgłoszenie',
-	'Class:UserRequest/Attribute:parent_request_id+' => '',
-	'Class:UserRequest/Attribute:parent_incident_id' => 'Źródłowy incydent',
-	'Class:UserRequest/Attribute:parent_incident_id+' => '',
-	'Class:UserRequest/Attribute:parent_request_ref' => 'Powiązane zgłoszenie',
-	'Class:UserRequest/Attribute:parent_request_ref+' => '',
-	'Class:UserRequest/Attribute:parent_problem_id' => 'Źródłowy problem',
-	'Class:UserRequest/Attribute:parent_problem_id+' => '',
-	'Class:UserRequest/Attribute:parent_problem_ref' => 'Powiązany problem',
-	'Class:UserRequest/Attribute:parent_problem_ref+' => '',
-	'Class:UserRequest/Attribute:parent_change_id' => 'Źródłowa zmiana',
-	'Class:UserRequest/Attribute:parent_change_id+' => '',
-	'Class:UserRequest/Attribute:parent_change_ref' => 'Powiązana zmiana',
-	'Class:UserRequest/Attribute:parent_change_ref+' => '',
-	'Class:UserRequest/Attribute:parent_incident_ref' => 'Powiązany źródłowy incydent',
-	'Class:UserRequest/Attribute:parent_incident_ref+' => '',
-	'Class:UserRequest/Attribute:related_request_list' => 'Zależne zgłoszenia',
-	'Class:UserRequest/Attribute:related_request_list+' => 'Wszystkie zgłoszenia powiązane ze zgłoszeniem nadrzędnym',
-	'Class:UserRequest/Attribute:public_log' => 'Dziennik publiczny',
-	'Class:UserRequest/Attribute:public_log+' => '',
-	'Class:UserRequest/Attribute:user_satisfaction' => 'Zadowolenie użytkownika',
-	'Class:UserRequest/Attribute:user_satisfaction+' => '',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Bardzo zadowolony',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => 'Bardzo zadowolony',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Dość zadowolony',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => 'Dość zadowolony',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Raczej niezadowolony',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Raczej niezadowolony',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Bardzo niezadowolony',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Bardzo niezadowolony',
-	'Class:UserRequest/Attribute:user_comment' => 'Komentarz użytkownika',
-	'Class:UserRequest/Attribute:user_comment+' => '',
-	'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
-	'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
-	'Class:UserRequest/Stimulus:ev_assign' => 'Przydziel',
-	'Class:UserRequest/Stimulus:ev_assign+' => '',
-	'Class:UserRequest/Stimulus:ev_reassign' => 'Przydziel ponownie',
-	'Class:UserRequest/Stimulus:ev_reassign+' => '',
-	'Class:UserRequest/Stimulus:ev_approve' => 'Zatwierdź',
-	'Class:UserRequest/Stimulus:ev_approve+' => '',
-	'Class:UserRequest/Stimulus:ev_reject' => 'Odrzuć',
-	'Class:UserRequest/Stimulus:ev_reject+' => '',
-	'Class:UserRequest/Stimulus:ev_pending' => 'Trwające',
-	'Class:UserRequest/Stimulus:ev_pending+' => '',
-	'Class:UserRequest/Stimulus:ev_timeout' => 'Po czasie',
-	'Class:UserRequest/Stimulus:ev_timeout+' => '',
-	'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatyczne rozwiązanie',
-	'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
-	'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatyczne zamknięcie',
-	'Class:UserRequest/Stimulus:ev_autoclose+' => '',
-	'Class:UserRequest/Stimulus:ev_resolve' => 'Oznacz jako rozwiązane',
-	'Class:UserRequest/Stimulus:ev_resolve+' => '',
-	'Class:UserRequest/Stimulus:ev_close' => 'Zamknij to zgłoszenie',
-	'Class:UserRequest/Stimulus:ev_close+' => '',
-	'Class:UserRequest/Stimulus:ev_reopen' => 'Otwórz ponownie',
-	'Class:UserRequest/Stimulus:ev_reopen+' => '',
-	'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Do zatwierdzenia',
-	'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
-	'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Nie można przypisać zgłoszenia nadrzędnego do samego siebie',
-
-	'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets',
-	'Class:UserRequest/Method:ResolveChildTickets+' => 'Połącz rozwiązanie kaskadowo do żądań podrzędnych (ev_autoresolve) i dopasuj następujące cechy zgłoszenia: usługa, zespół, agent, informacje o rozwiązaniu',
-));
-
-
-Dict::Add('PL PL', 'Polish', 'Polski', array(
-	'Organization:Overview:UserRequests' => 'Zgłoszenia użytkowników z tej organizacji',
-	'Organization:Overview:MyUserRequests' => 'Moje zgłoszenia użytkowników dla tej organizacji',
-	'Organization:Overview:Tickets' => 'Zgłoszenia tej organizacji',
-));
+<?php
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
+ */
+
+Dict::Add('PL PL', 'Polish', 'Polski', array(
+	'Menu:RequestManagement' => 'Pomoc techniczna',
+	'Menu:RequestManagement+' => 'Pomoc techniczna',
+	'Menu:RequestManagementProvider' => 'Dostawca pomocy technicznej',
+	'Menu:RequestManagementProvider+' => 'Dostawca pomocy technicznej',
+	'Menu:UserRequest:Provider' => 'Otwarte zgłoszenia przekazane dostawcy',
+	'Menu:UserRequest:Provider+' => 'Otwarte zgłoszenia przekazane dostawcy',
+	'Menu:UserRequest:Overview' => 'Przegląd',
+	'Menu:UserRequest:Overview+' => 'Przegląd',
+	'Menu:NewUserRequest' => 'Nowe zgłoszenie użytkownika',
+	'Menu:NewUserRequest+' => 'Utwórz nowe zgłoszenie użytkownika',
+	'Menu:SearchUserRequests' => 'Szukaj zgłoszeń użytkowników',
+	'Menu:SearchUserRequests+' => 'Szukaj zgłoszeń użytkowników',
+	'Menu:UserRequest:Shortcuts' => 'Skróty',
+	'Menu:UserRequest:Shortcuts+' => '',
+	'Menu:UserRequest:MyRequests' => 'Zgłoszenia przypisane do mnie',
+	'Menu:UserRequest:MyRequests+' => 'Zgłoszenia przypisane do mnie (jako Agent)',
+	'Menu:UserRequest:MySupportRequests' => "Moje telefony wsparcia",
+	'Menu:UserRequest:MySupportRequests+' => "Moje telefony wsparcia",
+	'Menu:UserRequest:EscalatedRequests' => 'Gorące prośby',
+	'Menu:UserRequest:EscalatedRequests+' => 'Gorące prośby',
+	'Menu:UserRequest:OpenRequests' => 'Wszystkie otwarte zgłoszenia',
+	'Menu:UserRequest:OpenRequests+' => 'Wszystkie otwarte zgłoszenia',
+	'UI:WelcomeMenu:MyAssignedCalls' => 'Zgłoszenia przypisane do mnie',
+	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Zgłoszenia z ostatnich 14 dni według typu',
+	'UI-RequestManagementOverview-Last-14-days' => 'Liczba zgłoszeń z ostatnich 14 dni',
+	'UI-RequestManagementOverview-OpenRequestByStatus' => 'Otwarte zgłoszenia według statusu',
+	'UI-RequestManagementOverview-OpenRequestByAgent' => 'Otwarte zgłoszenia według agenta',
+	'UI-RequestManagementOverview-OpenRequestByType' => 'Otwarte zgłoszenia według typu',
+	'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Otwarte zgłoszenia według klientów',
+	'Class:UserRequest:KnownErrorList' => 'Znane błędy',
+));
+
+// Dictionnay conventions
+// Class:<class_name>
+// Class:<class_name>+
+// Class:<class_name>/Attribute:<attribute_code>
+// Class:<class_name>/Attribute:<attribute_code>+
+// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
+// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
+// Class:<class_name>/Stimulus:<stimulus_code>
+// Class:<class_name>/Stimulus:<stimulus_code>+
+
+//
+// Class: UserRequest
+//
+
+Dict::Add('PL PL', 'Polish', 'Polski', array(
+	'Class:UserRequest' => 'Zgłoszenie użytkownika',
+	'Class:UserRequest+' => '',
+	'Class:UserRequest/Attribute:status' => 'Status',
+	'Class:UserRequest/Attribute:status+' => '',
+	'Class:UserRequest/Attribute:status/Value:new' => 'Nowe',
+	'Class:UserRequest/Attribute:status/Value:new+' => '',
+	'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Pilny czas podjęcia',
+	'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
+	'Class:UserRequest/Attribute:status/Value:assigned' => 'Przypisane',
+	'Class:UserRequest/Attribute:status/Value:assigned+' => '',
+	'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Pilny czas rozwiązania',
+	'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
+	'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Oczekujący',
+	'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
+	'Class:UserRequest/Attribute:status/Value:approved' => 'Zatwierdzone',
+	'Class:UserRequest/Attribute:status/Value:approved+' => '',
+	'Class:UserRequest/Attribute:status/Value:rejected' => 'Odrzucone',
+	'Class:UserRequest/Attribute:status/Value:rejected+' => '',
+	'Class:UserRequest/Attribute:status/Value:pending' => 'Trwające',
+	'Class:UserRequest/Attribute:status/Value:pending+' => '',
+	'Class:UserRequest/Attribute:status/Value:resolved' => 'Rozwiązane',
+	'Class:UserRequest/Attribute:status/Value:resolved+' => '',
+	'Class:UserRequest/Attribute:status/Value:closed' => 'Zamknięte',
+	'Class:UserRequest/Attribute:status/Value:closed+' => '',
+	'Class:UserRequest/Attribute:request_type' => 'Typ zgłoszenia',
+	'Class:UserRequest/Attribute:request_type+' => '',
+	'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Zgłoszenie serwisowe',
+	'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Zgłoszenie serwisowe',
+	'Class:UserRequest/Attribute:impact' => 'Wpływ',
+	'Class:UserRequest/Attribute:impact+' => '',
+	'Class:UserRequest/Attribute:impact/Value:1' => 'Wydział',
+	'Class:UserRequest/Attribute:impact/Value:1+' => '',
+	'Class:UserRequest/Attribute:impact/Value:2' => 'Usługa',
+	'Class:UserRequest/Attribute:impact/Value:2+' => '',
+	'Class:UserRequest/Attribute:impact/Value:3' => 'Osoba',
+	'Class:UserRequest/Attribute:impact/Value:3+' => '',
+	'Class:UserRequest/Attribute:priority' => 'Priorytet',
+	'Class:UserRequest/Attribute:priority+' => '',
+	'Class:UserRequest/Attribute:priority/Value:1' => 'krytyczny',
+	'Class:UserRequest/Attribute:priority/Value:1+' => 'krytyczny',
+	'Class:UserRequest/Attribute:priority/Value:2' => 'wysoki',
+	'Class:UserRequest/Attribute:priority/Value:2+' => 'wysoki',
+	'Class:UserRequest/Attribute:priority/Value:3' => 'średni',
+	'Class:UserRequest/Attribute:priority/Value:3+' => 'średni',
+	'Class:UserRequest/Attribute:priority/Value:4' => 'niski',
+	'Class:UserRequest/Attribute:priority/Value:4+' => 'niski',
+	'Class:UserRequest/Attribute:urgency' => 'Pilność',
+	'Class:UserRequest/Attribute:urgency+' => '',
+	'Class:UserRequest/Attribute:urgency/Value:1' => 'krytyczna',
+	'Class:UserRequest/Attribute:urgency/Value:1+' => 'krytyczna',
+	'Class:UserRequest/Attribute:urgency/Value:2' => 'wysoka',
+	'Class:UserRequest/Attribute:urgency/Value:2+' => 'wysoka',
+	'Class:UserRequest/Attribute:urgency/Value:3' => 'średnia',
+	'Class:UserRequest/Attribute:urgency/Value:3+' => 'średnia',
+	'Class:UserRequest/Attribute:urgency/Value:4' => 'niska',
+	'Class:UserRequest/Attribute:urgency/Value:4+' => 'niska',
+	'Class:UserRequest/Attribute:origin' => 'Pochodzenie',
+	'Class:UserRequest/Attribute:origin+' => '',
+	'Class:UserRequest/Attribute:origin/Value:mail' => 'e-mail',
+	'Class:UserRequest/Attribute:origin/Value:mail+' => 'e-mail',
+	'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
+	'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'monitoring',
+	'Class:UserRequest/Attribute:origin/Value:phone' => 'telefon',
+	'Class:UserRequest/Attribute:origin/Value:phone+' => 'telefon',
+	'Class:UserRequest/Attribute:origin/Value:portal' => 'portal',
+	'Class:UserRequest/Attribute:origin/Value:portal+' => 'portal',
+	'Class:UserRequest/Attribute:approver_id' => 'Zatwierdzający',
+	'Class:UserRequest/Attribute:approver_id+' => '',
+	'Class:UserRequest/Attribute:approver_email' => 'E-mail zatwierdzającego',
+	'Class:UserRequest/Attribute:approver_email+' => '',
+	'Class:UserRequest/Attribute:service_id' => 'Usługa',
+	'Class:UserRequest/Attribute:service_id+' => '',
+	'Class:UserRequest/Attribute:service_name' => 'Nazwa usługi',
+	'Class:UserRequest/Attribute:service_name+' => '',
+	'Class:UserRequest/Attribute:servicesubcategory_id' => 'Podkategoria usługi',
+	'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
+	'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nazwa podkategorii usługi',
+	'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
+	'Class:UserRequest/Attribute:escalation_flag' => 'Flaga - Ważny',
+	'Class:UserRequest/Attribute:escalation_flag+' => '',
+	'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nie',
+	'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Nie',
+	'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Tak',
+	'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Tak',
+	'Class:UserRequest/Attribute:escalation_reason' => 'Powód - Ważny',
+	'Class:UserRequest/Attribute:escalation_reason+' => '',
+	'Class:UserRequest/Attribute:assignment_date' => 'Data przydziału',
+	'Class:UserRequest/Attribute:assignment_date+' => '',
+	'Class:UserRequest/Attribute:resolution_date' => 'Data rozwiązania',
+	'Class:UserRequest/Attribute:resolution_date+' => '',
+	'Class:UserRequest/Attribute:last_pending_date' => 'Ostatnia data trwania',
+	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'cumulated pending',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
+	'Class:UserRequest/Attribute:tto' => 'czas na podjęcie (TTO)',
+	'Class:UserRequest/Attribute:tto+' => '',
+	'Class:UserRequest/Attribute:ttr' => 'czas na rozwiązanie (TTR)',
+	'Class:UserRequest/Attribute:ttr+' => '',
+	'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Ostateczny termin podjęcia (TTO)',
+	'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
+	'Class:UserRequest/Attribute:sla_tto_passed' => 'Gwarantowany czas podjęcia (SLA tto) zaliczony',
+	'Class:UserRequest/Attribute:sla_tto_passed+' => '',
+	'Class:UserRequest/Attribute:sla_tto_over' => 'Gwarantowany czas podjęcia (SLA tto) skończył się',
+	'Class:UserRequest/Attribute:sla_tto_over+' => '',
+	'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Ostateczny termin rozwiązania TTR',
+	'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
+	'Class:UserRequest/Attribute:sla_ttr_passed' => 'Gwarantowany czas rozwiązania (SLA ttr) zaliczony',
+	'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
+	'Class:UserRequest/Attribute:sla_ttr_over' => 'Gwarantowany czas rozwiązania (SLA ttr) skończył się',
+	'Class:UserRequest/Attribute:sla_ttr_over+' => '',
+	'Class:UserRequest/Attribute:time_spent' => 'Opóźnienie rozwiązania',
+	'Class:UserRequest/Attribute:time_spent+' => '',
+	'Class:UserRequest/Attribute:resolution_code' => 'Kod rozwiązania',
+	'Class:UserRequest/Attribute:resolution_code+' => '',
+	'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'wsparcie',
+	'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'wsparcie',
+	'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'usterka naprawiona',
+	'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => 'usterka naprawiona',
+	'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'naprawa sprzętu',
+	'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => 'naprawa sprzętu',
+	'Class:UserRequest/Attribute:resolution_code/Value:other' => 'inne',
+	'Class:UserRequest/Attribute:resolution_code/Value:other+' => 'inne',
+	'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'poprawka oprogramowania',
+	'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => 'poprawka oprogramowania',
+	'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'aktualizacja systemu',
+	'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'aktualizacja systemu',
+	'Class:UserRequest/Attribute:resolution_code/Value:training' => 'szkolenie',
+	'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'szkolenie',
+	'Class:UserRequest/Attribute:solution' => 'Rozwiązanie',
+	'Class:UserRequest/Attribute:solution+' => '',
+	'Class:UserRequest/Attribute:pending_reason' => 'Powód oczekiwania',
+	'Class:UserRequest/Attribute:pending_reason+' => '',
+	'Class:UserRequest/Attribute:parent_request_id' => 'Źródłowe zgłoszenie',
+	'Class:UserRequest/Attribute:parent_request_id+' => '',
+	'Class:UserRequest/Attribute:parent_incident_id' => 'Źródłowy incydent',
+	'Class:UserRequest/Attribute:parent_incident_id+' => '',
+	'Class:UserRequest/Attribute:parent_request_ref' => 'Powiązane zgłoszenie',
+	'Class:UserRequest/Attribute:parent_request_ref+' => '',
+	'Class:UserRequest/Attribute:parent_problem_id' => 'Źródłowy problem',
+	'Class:UserRequest/Attribute:parent_problem_id+' => '',
+	'Class:UserRequest/Attribute:parent_problem_ref' => 'Powiązany problem',
+	'Class:UserRequest/Attribute:parent_problem_ref+' => '',
+	'Class:UserRequest/Attribute:parent_change_id' => 'Źródłowa zmiana',
+	'Class:UserRequest/Attribute:parent_change_id+' => '',
+	'Class:UserRequest/Attribute:parent_change_ref' => 'Powiązana zmiana',
+	'Class:UserRequest/Attribute:parent_change_ref+' => '',
+	'Class:UserRequest/Attribute:parent_incident_ref' => 'Powiązany źródłowy incydent',
+	'Class:UserRequest/Attribute:parent_incident_ref+' => '',
+	'Class:UserRequest/Attribute:related_request_list' => 'Zależne zgłoszenia',
+	'Class:UserRequest/Attribute:related_request_list+' => 'Wszystkie zgłoszenia powiązane ze zgłoszeniem nadrzędnym',
+	'Class:UserRequest/Attribute:public_log' => 'Dziennik publiczny',
+	'Class:UserRequest/Attribute:public_log+' => '',
+	'Class:UserRequest/Attribute:user_satisfaction' => 'Zadowolenie użytkownika',
+	'Class:UserRequest/Attribute:user_satisfaction+' => '',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Bardzo zadowolony',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => 'Bardzo zadowolony',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Dość zadowolony',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => 'Dość zadowolony',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Raczej niezadowolony',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Raczej niezadowolony',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Bardzo niezadowolony',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Bardzo niezadowolony',
+	'Class:UserRequest/Attribute:user_comment' => 'Komentarz użytkownika',
+	'Class:UserRequest/Attribute:user_comment+' => '',
+	'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
+	'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
+	'Class:UserRequest/Stimulus:ev_assign' => 'Przydziel',
+	'Class:UserRequest/Stimulus:ev_assign+' => '',
+	'Class:UserRequest/Stimulus:ev_reassign' => 'Przydziel ponownie',
+	'Class:UserRequest/Stimulus:ev_reassign+' => '',
+	'Class:UserRequest/Stimulus:ev_approve' => 'Zatwierdź',
+	'Class:UserRequest/Stimulus:ev_approve+' => '',
+	'Class:UserRequest/Stimulus:ev_reject' => 'Odrzuć',
+	'Class:UserRequest/Stimulus:ev_reject+' => '',
+	'Class:UserRequest/Stimulus:ev_pending' => 'Trwające',
+	'Class:UserRequest/Stimulus:ev_pending+' => '',
+	'Class:UserRequest/Stimulus:ev_timeout' => 'Po czasie',
+	'Class:UserRequest/Stimulus:ev_timeout+' => '',
+	'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatyczne rozwiązanie',
+	'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
+	'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatyczne zamknięcie',
+	'Class:UserRequest/Stimulus:ev_autoclose+' => '',
+	'Class:UserRequest/Stimulus:ev_resolve' => 'Oznacz jako rozwiązane',
+	'Class:UserRequest/Stimulus:ev_resolve+' => '',
+	'Class:UserRequest/Stimulus:ev_close' => 'Zamknij to zgłoszenie',
+	'Class:UserRequest/Stimulus:ev_close+' => '',
+	'Class:UserRequest/Stimulus:ev_reopen' => 'Otwórz ponownie',
+	'Class:UserRequest/Stimulus:ev_reopen+' => '',
+	'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Do zatwierdzenia',
+	'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
+	'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Nie można przypisać zgłoszenia nadrzędnego do samego siebie',
+
+	'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets',
+	'Class:UserRequest/Method:ResolveChildTickets+' => 'Połącz rozwiązanie kaskadowo do żądań podrzędnych (ev_autoresolve) i dopasuj następujące cechy zgłoszenia: usługa, zespół, agent, informacje o rozwiązaniu',
+));
+
+
+Dict::Add('PL PL', 'Polish', 'Polski', array(
+	'Organization:Overview:UserRequests' => 'Zgłoszenia użytkowników z tej organizacji',
+	'Organization:Overview:MyUserRequests' => 'Moje zgłoszenia użytkowników dla tej organizacji',
+	'Organization:Overview:Tickets' => 'Zgłoszenia tej organizacji',
+));
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/pt_br.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/pt_br.dict.itop-request-mgmt-itil.php
index 85ddba806c..6ef86a0273 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/pt_br.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/pt_br.dict.itop-request-mgmt-itil.php
@@ -1,26 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
- * Localized data
- *
+/*
  * @copyright   Copyright (C) 2010-2021 Combodo SARL
  * @license     http://opensource.org/licenses/AGPL-3.0
  */
+
 Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
 	'Menu:RequestManagement' => 'Gerenciamento Solicitações',
 	'Menu:RequestManagement+' => 'Gerenciamento Solicitações',
@@ -161,6 +144,8 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Última data pendente',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Pendências acumuladas',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/ru.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/ru.dict.itop-request-mgmt-itil.php
index 2199456e49..53d2d35a73 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/ru.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/ru.dict.itop-request-mgmt-itil.php
@@ -1,4 +1,9 @@
 <?php
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
+ */
+
 /**
  * Локализация интерфейса Combodo iTop подготовлена сообществом iTop по-русски http://community.itop-itsm.ru.
  *
@@ -148,6 +153,8 @@ Dict::Add('RU RU', 'Russian', 'Русский', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Дата последнего ожидания',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Накопленное ожидание',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php
index 0da2cbd0ed..db8b811f3b 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php
@@ -1,24 +1,7 @@
 <?php
-/**
- * Localized data
- *
- * @copyright Copyright (C) 2010-2021 Combodo SARL
- * @license	http://opensource.org/licenses/AGPL-3.0
- *
- * This file is part of iTop.
- *
- * iTop is free software; you can redistribute it and/or modify
- * it under the terms of the GNU Affero General Public License as published by
- * the Free Software Foundation, either version 3 of the License, or
- * (at your option) any later version.
- *
- * iTop is distributed in the hope that it will be useful,
- * but WITHOUT ANY WARRANTY; without even the implied warranty of
- * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
- * GNU Affero General Public License for more details.
- *
- * You should have received a copy of the GNU Affero General Public License
- * along with iTop. If not, see <http://www.gnu.org/licenses/>
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
 Dict::Add('SK SK', 'Slovak', 'Slovenčina', array(
 	'Menu:RequestManagement' => 'Helpdesk',
@@ -160,6 +143,8 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Posledný dátum pozdržania',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulatívne pozdržané',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php
index b53b476166..8b7140c547 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php
@@ -1,24 +1,7 @@
 <?php
-/**
- * Localized data
- *
- * @copyright Copyright (C) 2010-2021 Combodo SARL
- * @license	http://opensource.org/licenses/AGPL-3.0
- *
- * This file is part of iTop.
- *
- * iTop is free software; you can redistribute it and/or modify
- * it under the terms of the GNU Affero General Public License as published by
- * the Free Software Foundation, either version 3 of the License, or
- * (at your option) any later version.
- *
- * iTop is distributed in the hope that it will be useful,
- * but WITHOUT ANY WARRANTY; without even the implied warranty of
- * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
- * GNU Affero General Public License for more details.
- *
- * You should have received a copy of the GNU Affero General Public License
- * along with iTop. If not, see <http://www.gnu.org/licenses/>
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
 Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
 	'Menu:RequestManagement' => 'Helpdesk~~',
@@ -160,6 +143,8 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '~~',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Last pending date~~',
 	'Class:UserRequest/Attribute:last_pending_date+' => '~~',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending~~',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
 	'Class:UserRequest/Attribute:tto' => 'TTO~~',
 	'Class:UserRequest/Attribute:tto+' => '~~',
 	'Class:UserRequest/Attribute:ttr' => 'TTR~~',
diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/zh_cn.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/zh_cn.dict.itop-request-mgmt-itil.php
index e244861a60..4d8da800f5 100644
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/zh_cn.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/zh_cn.dict.itop-request-mgmt-itil.php
@@ -1,24 +1,7 @@
 <?php
-/**
- * Localized data
- *
- * @copyright Copyright (C) 2010-2018 Combodo SARL
- * @license	http://opensource.org/licenses/AGPL-3.0
- *
- * This file is part of iTop.
- *
- * iTop is free software; you can redistribute it and/or modify
- * it under the terms of the GNU Affero General Public License as published by
- * the Free Software Foundation, either version 3 of the License, or
- * (at your option) any later version.
- *
- * iTop is distributed in the hope that it will be useful,
- * but WITHOUT ANY WARRANTY; without even the implied warranty of
- * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
- * GNU Affero General Public License for more details.
- *
- * You should have received a copy of the GNU Affero General Public License
- * along with iTop. If not, see <http://www.gnu.org/licenses/>
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
 Dict::Add('ZH CN', 'Chinese', '简体中文', array(
 	'Menu:RequestManagement' => '服务台',
@@ -160,6 +143,8 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => '最后更新',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => '累计待定',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => '响应时间',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => '解决时间',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/cs.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/cs.dict.itop-request-mgmt.php
index afc50ba962..4eab854dfa 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/cs.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/cs.dict.itop-request-mgmt.php
@@ -1,28 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
- * Localized data.
- *
- * @author      Lukáš Dvořák <lukas.dvorak@itopportal.cz>
- * @author      Daniel Rokos <daniel.rokos@itopportal.cz>
+/*
  * @copyright   Copyright (C) 2010-2021 Combodo SARL
  * @license     http://opensource.org/licenses/AGPL-3.0
  */
+
 Dict::Add('CS CZ', 'Czech', 'Čeština', array(
 	'Menu:RequestManagement' => 'Helpdesk',
 	'Menu:RequestManagement+' => 'Helpdesk',
@@ -169,6 +150,8 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Datum posledního pozastavení',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulovaná doba pozastavení',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/da.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/da.dict.itop-request-mgmt.php
index 916b076343..a5c81e7573 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/da.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/da.dict.itop-request-mgmt.php
@@ -1,25 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
- * @author	Erik Bøg <erik@boegmoeller.dk>
+/*
  * @copyright   Copyright (C) 2010-2021 Combodo SARL
- * @licence	http://opensource.org/licenses/AGPL-3.0
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
+
 Dict::Add('DA DA', 'Danish', 'Dansk', array(
 	'Menu:RequestManagement' => 'Helpdesk',
 	'Menu:RequestManagement+' => '',
@@ -166,6 +150,8 @@ Dict::Add('DA DA', 'Danish', 'Dansk', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Sidste udsættelses dato',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Akkumuleret nedetid',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO (Time To Own)',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR (Time To Resolve)',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/de.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/de.dict.itop-request-mgmt.php
index d5b78cb119..02e681410b 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/de.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/de.dict.itop-request-mgmt.php
@@ -1,27 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
 /*
-* @author ITOMIG GmbH <martin.raenker@itomig.de>
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
+ */
 
-* @copyright     Copyright (C) 2021 Combodo SARL
-* @licence	http://opensource.org/licenses/AGPL-3.0
-*		
-*/
 Dict::Add('DE DE', 'German', 'Deutsch', array(
 	'Menu:RequestManagement' => 'Helpdesk',
 	'Menu:RequestManagement+' => '',
@@ -168,6 +150,8 @@ Dict::Add('DE DE', 'German', 'Deutsch', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Letztes Auszeit-Datum',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulierte Auszeit',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO (Time To Own)',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR (Time To Resolve)',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php
index d3b12d461b..7162ffdb97 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php
@@ -1,24 +1,7 @@
 <?php
-/**
- * Localized data
- *
- * @copyright Copyright (C) 2010-2021 Combodo SARL
- * @license    http://opensource.org/licenses/AGPL-3.0
- *
- * This file is part of iTop.
- *
- * iTop is free software; you can redistribute it and/or modify
- * it under the terms of the GNU Affero General Public License as published by
- * the Free Software Foundation, either version 3 of the License, or
- * (at your option) any later version.
- *
- * iTop is distributed in the hope that it will be useful,
- * but WITHOUT ANY WARRANTY; without even the implied warranty of
- * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
- * GNU Affero General Public License for more details.
- *
- * You should have received a copy of the GNU Affero General Public License
- * along with iTop. If not, see <http://www.gnu.org/licenses/>
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
 
 Dict::Add('EN US', 'English', 'English', array(
@@ -167,6 +150,8 @@ Dict::Add('EN US', 'English', 'English', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Last pending date',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'cumulated pending',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/es_cr.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/es_cr.dict.itop-request-mgmt.php
index 6bd1ac9119..71baac8f0e 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/es_cr.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/es_cr.dict.itop-request-mgmt.php
@@ -1,27 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
- * Localized data
- *
+/*
  * @copyright   Copyright (C) 2010-2021 Combodo SARL
  * @license     http://opensource.org/licenses/AGPL-3.0
- * @traductor   Miguel Turrubiates <miguel_tf@yahoo.com> 
  */
+
 Dict::Add('ES CR', 'Spanish', 'Español, Castellaño', array(
 	'Menu:RequestManagement' => 'Administración de Requerimientos',
 	'Menu:RequestManagement+' => 'Administración de Requerimientos',
@@ -168,6 +150,8 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellaño', array(
 	'Class:UserRequest/Attribute:resolution_date+' => 'Fecha de Solución',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Última Fecha de Espera',
 	'Class:UserRequest/Attribute:last_pending_date+' => 'Última Fecha de Espera',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Espera Acumulada',
+	'Class:UserRequest/Attribute:cumulatedpending+' => 'Espera Acumulada',
 	'Class:UserRequest/Attribute:tto' => 'TDA - Tiempo de Asignación',
 	'Class:UserRequest/Attribute:tto+' => 'Tiempo de Asignación',
 	'Class:UserRequest/Attribute:ttr' => 'TDS - Tiempo de Solución',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php
index b81aa090aa..c8ca0740f5 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php
@@ -1,24 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
+/*
  * @copyright   Copyright (C) 2010-2021 Combodo SARL
  * @license     http://opensource.org/licenses/AGPL-3.0
  */
+
 //
 // Class: UserRequest
 //
@@ -168,6 +153,8 @@ Dict::Add('FR FR', 'French', 'Français', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Dernière date de suspension',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Temps cumulé de suspension',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/hu.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/hu.dict.itop-request-mgmt.php
index c6b6d7e5c6..f31836e460 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/hu.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/hu.dict.itop-request-mgmt.php
@@ -1,24 +1,7 @@
 <?php
-/**
- * Localized data
- *
- * @copyright Copyright (C) 2010-2021 Combodo SARL
- * @license	http://opensource.org/licenses/AGPL-3.0
- *
- * This file is part of iTop.
- *
- * iTop is free software; you can redistribute it and/or modify
- * it under the terms of the GNU Affero General Public License as published by
- * the Free Software Foundation, either version 3 of the License, or
- * (at your option) any later version.
- *
- * iTop is distributed in the hope that it will be useful,
- * but WITHOUT ANY WARRANTY; without even the implied warranty of
- * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
- * GNU Affero General Public License for more details.
- *
- * You should have received a copy of the GNU Affero General Public License
- * along with iTop. If not, see <http://www.gnu.org/licenses/>
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
 Dict::Add('HU HU', 'Hungarian', 'Magyar', array(
 	'Menu:RequestManagement' => 'Helpdesk~~',
@@ -166,6 +149,8 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '~~',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Last pending date~~',
 	'Class:UserRequest/Attribute:last_pending_date+' => '~~',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending~~',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
 	'Class:UserRequest/Attribute:tto' => 'TTO~~',
 	'Class:UserRequest/Attribute:tto+' => '~~',
 	'Class:UserRequest/Attribute:ttr' => 'TTR~~',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/it.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/it.dict.itop-request-mgmt.php
index 41b68d9e26..892c68c697 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/it.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/it.dict.itop-request-mgmt.php
@@ -1,24 +1,7 @@
 <?php
-/**
- * Localized data
- *
- * @copyright Copyright (C) 2010-2021 Combodo SARL
- * @license	http://opensource.org/licenses/AGPL-3.0
- *
- * This file is part of iTop.
- *
- * iTop is free software; you can redistribute it and/or modify
- * it under the terms of the GNU Affero General Public License as published by
- * the Free Software Foundation, either version 3 of the License, or
- * (at your option) any later version.
- *
- * iTop is distributed in the hope that it will be useful,
- * but WITHOUT ANY WARRANTY; without even the implied warranty of
- * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
- * GNU Affero General Public License for more details.
- *
- * You should have received a copy of the GNU Affero General Public License
- * along with iTop. If not, see <http://www.gnu.org/licenses/>
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
 Dict::Add('IT IT', 'Italian', 'Italiano', array(
 	'Menu:RequestManagement' => 'Helpdesk',
@@ -166,6 +149,8 @@ Dict::Add('IT IT', 'Italian', 'Italiano', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '~~',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Ultima data di messa in attesa',
 	'Class:UserRequest/Attribute:last_pending_date+' => '~~',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Messa in attesa cumulativa',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '~~',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/ja.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/ja.dict.itop-request-mgmt.php
index 5d7d1ff236..74028b6c0a 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/ja.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/ja.dict.itop-request-mgmt.php
@@ -1,24 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
+/*
  * @copyright   Copyright (C) 2010-2021 Combodo SARL
- * @licence	http://opensource.org/licenses/AGPL-3.0
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
+
 Dict::Add('JA JP', 'Japanese', '日本語', array(
 	'Menu:RequestManagement' => 'ヘルプデスク',
 	'Menu:RequestManagement+' => '',
@@ -165,6 +150,8 @@ Dict::Add('JA JP', 'Japanese', '日本語', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => '最終保留日',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => '累積保留',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/nl.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/nl.dict.itop-request-mgmt.php
index 951ce454d7..571ec11c68 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/nl.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/nl.dict.itop-request-mgmt.php
@@ -1,31 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
- * @author	LinProfs <info@linprofs.com>
- * 
- * Linux & Open Source Professionals
- * http://www.linprofs.com
- *
- * @author Jeffrey Bostoen - <jbostoen.itop@outlook.com> (2018 - 2020)
- *
+/*
  * @copyright   Copyright (C) 2010-2021 Combodo SARL
- * @licence	http://opensource.org/licenses/AGPL-3.0
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
+
 Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
 	'Menu:RequestManagement' => 'Helpdesk',
 	'Menu:RequestManagement+' => 'Helpdesk',
@@ -172,6 +150,8 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Laatst in afwachting op',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Opgetelde wachttijd',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/pl.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/pl.dict.itop-request-mgmt.php
index cde64a8490..e553390de1 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/pl.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/pl.dict.itop-request-mgmt.php
@@ -1,299 +1,284 @@
-<?php
-/**
- * Localized data
- *
- * @copyright Copyright (C) 2010-2018 Combodo SARL
- * @license    http://opensource.org/licenses/AGPL-3.0
- *
- * This file is part of iTop.
- *
- * iTop is free software; you can redistribute it and/or modify
- * it under the terms of the GNU Affero General Public License as published by
- * the Free Software Foundation, either version 3 of the License, or
- * (at your option) any later version.
- *
- * iTop is distributed in the hope that it will be useful,
- * but WITHOUT ANY WARRANTY; without even the implied warranty of
- * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
- * GNU Affero General Public License for more details.
- *
- * You should have received a copy of the GNU Affero General Public License
- * along with iTop. If not, see <http://www.gnu.org/licenses/>
- */
-
-Dict::Add('PL PL', 'Polish', 'Polski', array(
-	'Menu:RequestManagement' => 'Pomoc techniczna',
-	'Menu:RequestManagement+' => 'Pomoc techniczna',
-	'Menu:RequestManagementProvider' => 'Dostawca pomocy technicznej',
-	'Menu:RequestManagementProvider+' => 'Dostawca pomocy technicznej',
-	'Menu:UserRequest:Provider' => 'Otwarte zgłoszenia przekazane dostawcy',
-	'Menu:UserRequest:Provider+' => 'Otwarte zgłoszenia przekazane dostawcy',
-	'Menu:UserRequest:Overview' => 'Przegląd',
-	'Menu:UserRequest:Overview+' => 'Przegląd',
-	'Menu:NewUserRequest' => 'Nowe zgłoszenie użytkownika',
-	'Menu:NewUserRequest+' => 'Utwórz nowe zgłoszenie użytkownika',
-	'Menu:SearchUserRequests' => 'Szukaj zgłoszeń użytkowników',
-	'Menu:SearchUserRequests+' => 'Szukaj zgłoszeń użytkowników',
-	'Menu:UserRequest:Shortcuts' => 'Skróty',
-	'Menu:UserRequest:Shortcuts+' => '',
-	'Menu:UserRequest:MyRequests' => 'Zgłoszenia przypisane do mnie',
-	'Menu:UserRequest:MyRequests+' => 'Zgłoszenia przypisane do mnie (jako Agent)',
-	'Menu:UserRequest:MySupportRequests' => "Moje telefony wsparcia",
-	'Menu:UserRequest:MySupportRequests+' => "Moje telefony wsparcia",
-	'Menu:UserRequest:EscalatedRequests' => 'Gorące prośby',
-	'Menu:UserRequest:EscalatedRequests+' => 'Gorące prośby',
-	'Menu:UserRequest:OpenRequests' => 'Wszystkie otwarte zgłoszenia',
-	'Menu:UserRequest:OpenRequests+' => 'Wszystkie otwarte zgłoszenia',
-	'UI:WelcomeMenu:MyAssignedCalls' => 'Zgłoszenia przypisane do mnie',
-	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Zgłoszenia z ostatnich 14 dni (według typu)',
-	'UI-RequestManagementOverview-Last-14-days' => 'Zgłoszenia z ostatnich 14 dni (według dni)',
-	'UI-RequestManagementOverview-OpenRequestByStatus' => 'Otwarte zgłoszenia według statusu',
-	'UI-RequestManagementOverview-OpenRequestByAgent' => 'Otwarte zgłoszenia według agenta',
-	'UI-RequestManagementOverview-OpenRequestByType' => 'Otwarte zgłoszenia według typu',
-	'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Otwarte zgłoszenia według organizacji',
-	'Class:UserRequest:KnownErrorList' => 'Znane błędy',
-	'Menu:UserRequest:MyWorkOrders' => 'Zlecenia pracy przydzielone do mnie',
-	'Menu:UserRequest:MyWorkOrders+' => 'Wszystkie zlecenia pracy przydzielone do mnie',
-	'Class:Problem:KnownProblemList' => 'Znane problemy',
-	'Tickets:Related:OpenIncidents' => 'Otwarte incydenty',
-));
-
-// Dictionnay conventions
-// Class:<class_name>
-// Class:<class_name>+
-// Class:<class_name>/Attribute:<attribute_code>
-// Class:<class_name>/Attribute:<attribute_code>+
-// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
-// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
-// Class:<class_name>/Stimulus:<stimulus_code>
-// Class:<class_name>/Stimulus:<stimulus_code>+
-
-//
-// Class: UserRequest
-//
-
-Dict::Add('PL PL', 'Polish', 'Polski', array(
-	'Class:UserRequest' => 'Zgłoszenie użytkownika',
-	'Class:UserRequest+' => '',
-	'Class:UserRequest/Attribute:status' => 'Status',
-	'Class:UserRequest/Attribute:status+' => '',
-	'Class:UserRequest/Attribute:status/Value:new' => 'Nowe',
-	'Class:UserRequest/Attribute:status/Value:new+' => '',
-	'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Pilny czas podjęcia',
-	'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
-	'Class:UserRequest/Attribute:status/Value:assigned' => 'Przypisane',
-	'Class:UserRequest/Attribute:status/Value:assigned+' => '',
-	'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Pilny czas rozwiązania',
-	'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
-	'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Oczekujący',
-	'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
-	'Class:UserRequest/Attribute:status/Value:approved' => 'Zatwierdzone',
-	'Class:UserRequest/Attribute:status/Value:approved+' => '',
-	'Class:UserRequest/Attribute:status/Value:rejected' => 'Odrzucone',
-	'Class:UserRequest/Attribute:status/Value:rejected+' => '',
-	'Class:UserRequest/Attribute:status/Value:pending' => 'Trwające',
-	'Class:UserRequest/Attribute:status/Value:pending+' => '',
-	'Class:UserRequest/Attribute:status/Value:resolved' => 'Rozwiązane',
-	'Class:UserRequest/Attribute:status/Value:resolved+' => '',
-	'Class:UserRequest/Attribute:status/Value:closed' => 'Zamknięte',
-	'Class:UserRequest/Attribute:status/Value:closed+' => '',
-	'Class:UserRequest/Attribute:request_type' => 'Typ zgłoszenia',
-	'Class:UserRequest/Attribute:request_type+' => '',
-	'Class:UserRequest/Attribute:request_type/Value:incident' => 'Incydent',
-	'Class:UserRequest/Attribute:request_type/Value:incident+' => 'Incydent',
-	'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Zgłoszenie serwisowe',
-	'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Zgłoszenie serwisowe',
-	'Class:UserRequest/Attribute:impact' => 'Wpływ',
-	'Class:UserRequest/Attribute:impact+' => '',
-	'Class:UserRequest/Attribute:impact/Value:1' => 'Wydział',
-	'Class:UserRequest/Attribute:impact/Value:1+' => '',
-	'Class:UserRequest/Attribute:impact/Value:2' => 'Usługa',
-	'Class:UserRequest/Attribute:impact/Value:2+' => '',
-	'Class:UserRequest/Attribute:impact/Value:3' => 'Osoba',
-	'Class:UserRequest/Attribute:impact/Value:3+' => '',
-	'Class:UserRequest/Attribute:priority' => 'Priorytet',
-	'Class:UserRequest/Attribute:priority+' => '',
-	'Class:UserRequest/Attribute:priority/Value:1' => 'krytyczny',
-	'Class:UserRequest/Attribute:priority/Value:1+' => 'krytyczny',
-	'Class:UserRequest/Attribute:priority/Value:2' => 'wysoki',
-	'Class:UserRequest/Attribute:priority/Value:2+' => 'wysoki',
-	'Class:UserRequest/Attribute:priority/Value:3' => 'średni',
-	'Class:UserRequest/Attribute:priority/Value:3+' => 'średni',
-	'Class:UserRequest/Attribute:priority/Value:4' => 'niski',
-	'Class:UserRequest/Attribute:priority/Value:4+' => 'niski',
-	'Class:UserRequest/Attribute:urgency' => 'Pilność',
-	'Class:UserRequest/Attribute:urgency+' => '',
-	'Class:UserRequest/Attribute:urgency/Value:1' => 'krytyczna',
-	'Class:UserRequest/Attribute:urgency/Value:1+' => 'krytyczna',
-	'Class:UserRequest/Attribute:urgency/Value:2' => 'wysoka',
-	'Class:UserRequest/Attribute:urgency/Value:2+' => 'wysoka',
-	'Class:UserRequest/Attribute:urgency/Value:3' => 'średnia',
-	'Class:UserRequest/Attribute:urgency/Value:3+' => 'średnia',
-	'Class:UserRequest/Attribute:urgency/Value:4' => 'niska',
-	'Class:UserRequest/Attribute:urgency/Value:4+' => 'niska',
-	'Class:UserRequest/Attribute:origin' => 'OPochodzenierigin',
-	'Class:UserRequest/Attribute:origin+' => '',
-	'Class:UserRequest/Attribute:origin/Value:mail' => 'e-mail',
-	'Class:UserRequest/Attribute:origin/Value:mail+' => 'e-mail',
-	'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
-	'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'monitoring',
-	'Class:UserRequest/Attribute:origin/Value:phone' => 'telefon',
-	'Class:UserRequest/Attribute:origin/Value:phone+' => 'telefon',
-	'Class:UserRequest/Attribute:origin/Value:portal' => 'portal',
-	'Class:UserRequest/Attribute:origin/Value:portal+' => 'portal',
-	'Class:UserRequest/Attribute:approver_id' => 'Zatwierdzający',
-	'Class:UserRequest/Attribute:approver_id+' => '',
-	'Class:UserRequest/Attribute:approver_email' => 'E-mail zatwierdzającego',
-	'Class:UserRequest/Attribute:approver_email+' => '',
-	'Class:UserRequest/Attribute:service_id' => 'Usługa',
-	'Class:UserRequest/Attribute:service_id+' => '',
-	'Class:UserRequest/Attribute:service_name' => 'Nazwa usługi',
-	'Class:UserRequest/Attribute:service_name+' => '',
-	'Class:UserRequest/Attribute:servicesubcategory_id' => 'Podkategoria usługi',
-	'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
-	'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nazwa podkategorii usługi',
-	'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
-	'Class:UserRequest/Attribute:escalation_flag' => 'Flaga - Ważny',
-	'Class:UserRequest/Attribute:escalation_flag+' => '',
-	'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nie',
-	'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Nie',
-	'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Tak',
-	'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Tak',
-	'Class:UserRequest/Attribute:escalation_reason' => 'Powód - Ważny',
-	'Class:UserRequest/Attribute:escalation_reason+' => '',
-	'Class:UserRequest/Attribute:assignment_date' => 'Data przydziału',
-	'Class:UserRequest/Attribute:assignment_date+' => '',
-	'Class:UserRequest/Attribute:resolution_date' => 'Data rozwiązania',
-	'Class:UserRequest/Attribute:resolution_date+' => '',
-	'Class:UserRequest/Attribute:last_pending_date' => 'Ostatnia data trwania',
-	'Class:UserRequest/Attribute:last_pending_date+' => '',
-	'Class:UserRequest/Attribute:tto' => 'czas na podjęcie (TTO)',
-	'Class:UserRequest/Attribute:tto+' => '',
-	'Class:UserRequest/Attribute:ttr' => 'czas na rozwiązanie (TTR)',
-	'Class:UserRequest/Attribute:ttr+' => '',
-	'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Ostateczny termin podjęcia (TTO)',
-	'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
-	'Class:UserRequest/Attribute:sla_tto_passed' => 'Gwarantowany czas podjęcia (SLA tto) zaliczony',
-	'Class:UserRequest/Attribute:sla_tto_passed+' => '',
-	'Class:UserRequest/Attribute:sla_tto_over' => 'Gwarantowany czas podjęcia (SLA tto) skończył się',
-	'Class:UserRequest/Attribute:sla_tto_over+' => '',
-	'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Ostateczny termin rozwiązania TTR',
-	'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
-	'Class:UserRequest/Attribute:sla_ttr_passed' => 'Gwarantowany czas rozwiązania (SLA ttr) zaliczony',
-	'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
-	'Class:UserRequest/Attribute:sla_ttr_over' => 'Gwarantowany czas rozwiązania (SLA ttr) skończył się',
-	'Class:UserRequest/Attribute:sla_ttr_over+' => '',
-	'Class:UserRequest/Attribute:time_spent' => 'Opóźnienie rozwiązania',
-	'Class:UserRequest/Attribute:time_spent+' => '',
-	'Class:UserRequest/Attribute:resolution_code' => 'Kod rozwiązania',
-	'Class:UserRequest/Attribute:resolution_code+' => '',
-	'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'wsparcie',
-	'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'wsparcie',
-	'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'usterka naprawiona',
-	'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => 'usterka naprawiona',
-	'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'naprawa sprzętu',
-	'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => 'naprawa sprzętu',
-	'Class:UserRequest/Attribute:resolution_code/Value:other' => 'inne',
-	'Class:UserRequest/Attribute:resolution_code/Value:other+' => 'inne',
-	'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'poprawka oprogramowania',
-	'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => 'poprawka oprogramowania',
-	'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'aktualizacja systemu',
-	'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'aktualizacja systemu',
-	'Class:UserRequest/Attribute:resolution_code/Value:training' => 'szkolenie',
-	'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'szkolenie',
-	'Class:UserRequest/Attribute:solution' => 'Rozwiązanie',
-	'Class:UserRequest/Attribute:solution+' => '',
-	'Class:UserRequest/Attribute:pending_reason' => 'Powód oczekiwania',
-	'Class:UserRequest/Attribute:pending_reason+' => '',
-	'Class:UserRequest/Attribute:parent_request_id' => 'Źródłowe zgłoszenie',
-	'Class:UserRequest/Attribute:parent_request_id+' => '',
-	'Class:UserRequest/Attribute:parent_request_ref' => 'Powiązane zgłoszenie',
-	'Class:UserRequest/Attribute:parent_request_ref+' => '',
-	'Class:UserRequest/Attribute:parent_problem_id' => 'Źródłowy problem',
-	'Class:UserRequest/Attribute:parent_problem_id+' => '',
-	'Class:UserRequest/Attribute:parent_problem_ref' => 'Powiązany problem',
-	'Class:UserRequest/Attribute:parent_problem_ref+' => '',
-	'Class:UserRequest/Attribute:parent_change_id' => 'Źródłowa zmiana',
-	'Class:UserRequest/Attribute:parent_change_id+' => '',
-	'Class:UserRequest/Attribute:parent_change_ref' => 'Powiązana zmiana',
-	'Class:UserRequest/Attribute:parent_change_ref+' => '',
-	'Class:UserRequest/Attribute:related_request_list' => 'Zależne zgłoszenia',
-	'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request',
-	'Class:UserRequest/Attribute:public_log' => 'Dziennik publiczny',
-	'Class:UserRequest/Attribute:public_log+' => '',
-	'Class:UserRequest/Attribute:user_satisfaction' => 'Zadowolenie użytkownika',
-	'Class:UserRequest/Attribute:user_satisfaction+' => '',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Bardzo zadowolony',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => 'Bardzo zadowolony',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Dość zadowolony',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => 'Dość zadowolony',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Raczej niezadowolony',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Raczej niezadowolony',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Bardzo niezadowolony',
-	'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Bardzo niezadowolony',
-	'Class:UserRequest/Attribute:user_comment' => 'Komentarz użytkownika',
-	'Class:UserRequest/Attribute:user_comment+' => '',
-	'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
-	'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
-	'Class:UserRequest/Stimulus:ev_assign' => 'Przydziel',
-	'Class:UserRequest/Stimulus:ev_assign+' => '',
-	'Class:UserRequest/Stimulus:ev_reassign' => 'Przydziel ponownie',
-	'Class:UserRequest/Stimulus:ev_reassign+' => '',
-	'Class:UserRequest/Stimulus:ev_approve' => 'Zatwierdź',
-	'Class:UserRequest/Stimulus:ev_approve+' => '',
-	'Class:UserRequest/Stimulus:ev_reject' => 'Odrzuć',
-	'Class:UserRequest/Stimulus:ev_reject+' => '',
-	'Class:UserRequest/Stimulus:ev_pending' => 'Trwające',
-	'Class:UserRequest/Stimulus:ev_pending+' => '',
-	'Class:UserRequest/Stimulus:ev_timeout' => 'Po czasie',
-	'Class:UserRequest/Stimulus:ev_timeout+' => '',
-	'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatyczne rozwiązanie',
-	'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
-	'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatyczne zamknięcie',
-	'Class:UserRequest/Stimulus:ev_autoclose+' => '',
-	'Class:UserRequest/Stimulus:ev_resolve' => 'Oznacz jako rozwiązane',
-	'Class:UserRequest/Stimulus:ev_resolve+' => '',
-	'Class:UserRequest/Stimulus:ev_close' => 'Zamknij to zgłoszenie',
-	'Class:UserRequest/Stimulus:ev_close+' => '',
-	'Class:UserRequest/Stimulus:ev_reopen' => 'Otwórz ponownie',
-	'Class:UserRequest/Stimulus:ev_reopen+' => '',
-	'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Do zatwierdzenia',
-	'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
-	'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Nie można przypisać zgłoszenia nadrzędnego do samego siebie',
-));
-
-
-Dict::Add('PL PL', 'Polish', 'Polski', array(
-	'Portal:TitleDetailsFor_Request' => 'Szczegóły zgłoszenia',
-	'Portal:ButtonUpdate' => 'Aktualizuj',
-	'Portal:ButtonClose' => 'Zamknij',
-	'Portal:ButtonReopen' => 'Otwórz ponownie',
-	'Portal:ShowServices' => 'Katalog usług',
-	'Portal:SelectRequestType' => 'Wybierz typ zgłoszenia',
-	'Portal:SelectServiceElementFrom_Service' => 'Wybierz element usługi dla %1$s',
-	'Portal:ListServices' => 'Lista usług',
-	'Portal:TitleDetailsFor_Service' => 'Szczegóły dotyczące usługi',
-	'Portal:Button:CreateRequestFromService' => 'Utwórz zgłoszenie dotyczące tej usługi',
-	'Portal:ListOpenRequests' => 'Lista otwartych zgłoszeń',
-	'Portal:UserRequest:MoreInfo' => 'Więcej informacji',
-	'Portal:Details-Service-Element' => 'Elementy usługi',
-	'Portal:NoClosedTicket' => 'Niezamknięte zgłoszenie',
-	'Portal:NoService' => '',
-	'Portal:ListOpenProblems' => 'Ciągłe problemy',
-	'Portal:ShowProblem' => 'Problemy',
-	'Portal:ShowFaqs' => 'Pytania FAQ',
-	'Portal:NoOpenProblem' => 'Żaden otwarty problem',
-	'Portal:SelectLanguage' => "Zmień język",
-	'Portal:LanguageChangedTo_Lang' => 'Język został zmieniony na',
-	'Portal:ChooseYourFavoriteLanguage' => 'Wybierz swój ulubiony język',
-
-	'Class:UserRequest/Method:ResolveChildTickets' => 'Rozpatrz zgłoszenia podrzędne',
-	'Class:UserRequest/Method:ResolveChildTickets+' => 'Połącz rozwiązanie kaskadowo do żądań podrzędnych (ev_autoresolve) i dopasuj następujące cechy zgłoszenia: usługa, zespół, agent, informacje o rozwiązaniu',
-));
-
-
-Dict::Add('PL PL', 'Polish', 'Polski', array(
-	'Organization:Overview:UserRequests' => 'User Requests from this organization',
-	'Organization:Overview:MyUserRequests' => 'My User Requests for this organization',
-	'Organization:Overview:Tickets' => 'Tickets for this organization',
-));
+<?php
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
+ */
+
+Dict::Add('PL PL', 'Polish', 'Polski', array(
+	'Menu:RequestManagement' => 'Pomoc techniczna',
+	'Menu:RequestManagement+' => 'Pomoc techniczna',
+	'Menu:RequestManagementProvider' => 'Dostawca pomocy technicznej',
+	'Menu:RequestManagementProvider+' => 'Dostawca pomocy technicznej',
+	'Menu:UserRequest:Provider' => 'Otwarte zgłoszenia przekazane dostawcy',
+	'Menu:UserRequest:Provider+' => 'Otwarte zgłoszenia przekazane dostawcy',
+	'Menu:UserRequest:Overview' => 'Przegląd',
+	'Menu:UserRequest:Overview+' => 'Przegląd',
+	'Menu:NewUserRequest' => 'Nowe zgłoszenie użytkownika',
+	'Menu:NewUserRequest+' => 'Utwórz nowe zgłoszenie użytkownika',
+	'Menu:SearchUserRequests' => 'Szukaj zgłoszeń użytkowników',
+	'Menu:SearchUserRequests+' => 'Szukaj zgłoszeń użytkowników',
+	'Menu:UserRequest:Shortcuts' => 'Skróty',
+	'Menu:UserRequest:Shortcuts+' => '',
+	'Menu:UserRequest:MyRequests' => 'Zgłoszenia przypisane do mnie',
+	'Menu:UserRequest:MyRequests+' => 'Zgłoszenia przypisane do mnie (jako Agent)',
+	'Menu:UserRequest:MySupportRequests' => "Moje telefony wsparcia",
+	'Menu:UserRequest:MySupportRequests+' => "Moje telefony wsparcia",
+	'Menu:UserRequest:EscalatedRequests' => 'Gorące prośby',
+	'Menu:UserRequest:EscalatedRequests+' => 'Gorące prośby',
+	'Menu:UserRequest:OpenRequests' => 'Wszystkie otwarte zgłoszenia',
+	'Menu:UserRequest:OpenRequests+' => 'Wszystkie otwarte zgłoszenia',
+	'UI:WelcomeMenu:MyAssignedCalls' => 'Zgłoszenia przypisane do mnie',
+	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Zgłoszenia z ostatnich 14 dni (według typu)',
+	'UI-RequestManagementOverview-Last-14-days' => 'Zgłoszenia z ostatnich 14 dni (według dni)',
+	'UI-RequestManagementOverview-OpenRequestByStatus' => 'Otwarte zgłoszenia według statusu',
+	'UI-RequestManagementOverview-OpenRequestByAgent' => 'Otwarte zgłoszenia według agenta',
+	'UI-RequestManagementOverview-OpenRequestByType' => 'Otwarte zgłoszenia według typu',
+	'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Otwarte zgłoszenia według organizacji',
+	'Class:UserRequest:KnownErrorList' => 'Znane błędy',
+	'Menu:UserRequest:MyWorkOrders' => 'Zlecenia pracy przydzielone do mnie',
+	'Menu:UserRequest:MyWorkOrders+' => 'Wszystkie zlecenia pracy przydzielone do mnie',
+	'Class:Problem:KnownProblemList' => 'Znane problemy',
+	'Tickets:Related:OpenIncidents' => 'Otwarte incydenty',
+));
+
+// Dictionnay conventions
+// Class:<class_name>
+// Class:<class_name>+
+// Class:<class_name>/Attribute:<attribute_code>
+// Class:<class_name>/Attribute:<attribute_code>+
+// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
+// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
+// Class:<class_name>/Stimulus:<stimulus_code>
+// Class:<class_name>/Stimulus:<stimulus_code>+
+
+//
+// Class: UserRequest
+//
+
+Dict::Add('PL PL', 'Polish', 'Polski', array(
+	'Class:UserRequest' => 'Zgłoszenie użytkownika',
+	'Class:UserRequest+' => '',
+	'Class:UserRequest/Attribute:status' => 'Status',
+	'Class:UserRequest/Attribute:status+' => '',
+	'Class:UserRequest/Attribute:status/Value:new' => 'Nowe',
+	'Class:UserRequest/Attribute:status/Value:new+' => '',
+	'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Pilny czas podjęcia',
+	'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
+	'Class:UserRequest/Attribute:status/Value:assigned' => 'Przypisane',
+	'Class:UserRequest/Attribute:status/Value:assigned+' => '',
+	'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Pilny czas rozwiązania',
+	'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
+	'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Oczekujący',
+	'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
+	'Class:UserRequest/Attribute:status/Value:approved' => 'Zatwierdzone',
+	'Class:UserRequest/Attribute:status/Value:approved+' => '',
+	'Class:UserRequest/Attribute:status/Value:rejected' => 'Odrzucone',
+	'Class:UserRequest/Attribute:status/Value:rejected+' => '',
+	'Class:UserRequest/Attribute:status/Value:pending' => 'Trwające',
+	'Class:UserRequest/Attribute:status/Value:pending+' => '',
+	'Class:UserRequest/Attribute:status/Value:resolved' => 'Rozwiązane',
+	'Class:UserRequest/Attribute:status/Value:resolved+' => '',
+	'Class:UserRequest/Attribute:status/Value:closed' => 'Zamknięte',
+	'Class:UserRequest/Attribute:status/Value:closed+' => '',
+	'Class:UserRequest/Attribute:request_type' => 'Typ zgłoszenia',
+	'Class:UserRequest/Attribute:request_type+' => '',
+	'Class:UserRequest/Attribute:request_type/Value:incident' => 'Incydent',
+	'Class:UserRequest/Attribute:request_type/Value:incident+' => 'Incydent',
+	'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Zgłoszenie serwisowe',
+	'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Zgłoszenie serwisowe',
+	'Class:UserRequest/Attribute:impact' => 'Wpływ',
+	'Class:UserRequest/Attribute:impact+' => '',
+	'Class:UserRequest/Attribute:impact/Value:1' => 'Wydział',
+	'Class:UserRequest/Attribute:impact/Value:1+' => '',
+	'Class:UserRequest/Attribute:impact/Value:2' => 'Usługa',
+	'Class:UserRequest/Attribute:impact/Value:2+' => '',
+	'Class:UserRequest/Attribute:impact/Value:3' => 'Osoba',
+	'Class:UserRequest/Attribute:impact/Value:3+' => '',
+	'Class:UserRequest/Attribute:priority' => 'Priorytet',
+	'Class:UserRequest/Attribute:priority+' => '',
+	'Class:UserRequest/Attribute:priority/Value:1' => 'krytyczny',
+	'Class:UserRequest/Attribute:priority/Value:1+' => 'krytyczny',
+	'Class:UserRequest/Attribute:priority/Value:2' => 'wysoki',
+	'Class:UserRequest/Attribute:priority/Value:2+' => 'wysoki',
+	'Class:UserRequest/Attribute:priority/Value:3' => 'średni',
+	'Class:UserRequest/Attribute:priority/Value:3+' => 'średni',
+	'Class:UserRequest/Attribute:priority/Value:4' => 'niski',
+	'Class:UserRequest/Attribute:priority/Value:4+' => 'niski',
+	'Class:UserRequest/Attribute:urgency' => 'Pilność',
+	'Class:UserRequest/Attribute:urgency+' => '',
+	'Class:UserRequest/Attribute:urgency/Value:1' => 'krytyczna',
+	'Class:UserRequest/Attribute:urgency/Value:1+' => 'krytyczna',
+	'Class:UserRequest/Attribute:urgency/Value:2' => 'wysoka',
+	'Class:UserRequest/Attribute:urgency/Value:2+' => 'wysoka',
+	'Class:UserRequest/Attribute:urgency/Value:3' => 'średnia',
+	'Class:UserRequest/Attribute:urgency/Value:3+' => 'średnia',
+	'Class:UserRequest/Attribute:urgency/Value:4' => 'niska',
+	'Class:UserRequest/Attribute:urgency/Value:4+' => 'niska',
+	'Class:UserRequest/Attribute:origin' => 'OPochodzenierigin',
+	'Class:UserRequest/Attribute:origin+' => '',
+	'Class:UserRequest/Attribute:origin/Value:mail' => 'e-mail',
+	'Class:UserRequest/Attribute:origin/Value:mail+' => 'e-mail',
+	'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
+	'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'monitoring',
+	'Class:UserRequest/Attribute:origin/Value:phone' => 'telefon',
+	'Class:UserRequest/Attribute:origin/Value:phone+' => 'telefon',
+	'Class:UserRequest/Attribute:origin/Value:portal' => 'portal',
+	'Class:UserRequest/Attribute:origin/Value:portal+' => 'portal',
+	'Class:UserRequest/Attribute:approver_id' => 'Zatwierdzający',
+	'Class:UserRequest/Attribute:approver_id+' => '',
+	'Class:UserRequest/Attribute:approver_email' => 'E-mail zatwierdzającego',
+	'Class:UserRequest/Attribute:approver_email+' => '',
+	'Class:UserRequest/Attribute:service_id' => 'Usługa',
+	'Class:UserRequest/Attribute:service_id+' => '',
+	'Class:UserRequest/Attribute:service_name' => 'Nazwa usługi',
+	'Class:UserRequest/Attribute:service_name+' => '',
+	'Class:UserRequest/Attribute:servicesubcategory_id' => 'Podkategoria usługi',
+	'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
+	'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nazwa podkategorii usługi',
+	'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
+	'Class:UserRequest/Attribute:escalation_flag' => 'Flaga - Ważny',
+	'Class:UserRequest/Attribute:escalation_flag+' => '',
+	'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nie',
+	'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Nie',
+	'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Tak',
+	'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Tak',
+	'Class:UserRequest/Attribute:escalation_reason' => 'Powód - Ważny',
+	'Class:UserRequest/Attribute:escalation_reason+' => '',
+	'Class:UserRequest/Attribute:assignment_date' => 'Data przydziału',
+	'Class:UserRequest/Attribute:assignment_date+' => '',
+	'Class:UserRequest/Attribute:resolution_date' => 'Data rozwiązania',
+	'Class:UserRequest/Attribute:resolution_date+' => '',
+	'Class:UserRequest/Attribute:last_pending_date' => 'Ostatnia data trwania',
+	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'cumulated pending',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
+	'Class:UserRequest/Attribute:tto' => 'czas na podjęcie (TTO)',
+	'Class:UserRequest/Attribute:tto+' => '',
+	'Class:UserRequest/Attribute:ttr' => 'czas na rozwiązanie (TTR)',
+	'Class:UserRequest/Attribute:ttr+' => '',
+	'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Ostateczny termin podjęcia (TTO)',
+	'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
+	'Class:UserRequest/Attribute:sla_tto_passed' => 'Gwarantowany czas podjęcia (SLA tto) zaliczony',
+	'Class:UserRequest/Attribute:sla_tto_passed+' => '',
+	'Class:UserRequest/Attribute:sla_tto_over' => 'Gwarantowany czas podjęcia (SLA tto) skończył się',
+	'Class:UserRequest/Attribute:sla_tto_over+' => '',
+	'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Ostateczny termin rozwiązania TTR',
+	'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
+	'Class:UserRequest/Attribute:sla_ttr_passed' => 'Gwarantowany czas rozwiązania (SLA ttr) zaliczony',
+	'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
+	'Class:UserRequest/Attribute:sla_ttr_over' => 'Gwarantowany czas rozwiązania (SLA ttr) skończył się',
+	'Class:UserRequest/Attribute:sla_ttr_over+' => '',
+	'Class:UserRequest/Attribute:time_spent' => 'Opóźnienie rozwiązania',
+	'Class:UserRequest/Attribute:time_spent+' => '',
+	'Class:UserRequest/Attribute:resolution_code' => 'Kod rozwiązania',
+	'Class:UserRequest/Attribute:resolution_code+' => '',
+	'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'wsparcie',
+	'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'wsparcie',
+	'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'usterka naprawiona',
+	'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => 'usterka naprawiona',
+	'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'naprawa sprzętu',
+	'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => 'naprawa sprzętu',
+	'Class:UserRequest/Attribute:resolution_code/Value:other' => 'inne',
+	'Class:UserRequest/Attribute:resolution_code/Value:other+' => 'inne',
+	'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'poprawka oprogramowania',
+	'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => 'poprawka oprogramowania',
+	'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'aktualizacja systemu',
+	'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'aktualizacja systemu',
+	'Class:UserRequest/Attribute:resolution_code/Value:training' => 'szkolenie',
+	'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'szkolenie',
+	'Class:UserRequest/Attribute:solution' => 'Rozwiązanie',
+	'Class:UserRequest/Attribute:solution+' => '',
+	'Class:UserRequest/Attribute:pending_reason' => 'Powód oczekiwania',
+	'Class:UserRequest/Attribute:pending_reason+' => '',
+	'Class:UserRequest/Attribute:parent_request_id' => 'Źródłowe zgłoszenie',
+	'Class:UserRequest/Attribute:parent_request_id+' => '',
+	'Class:UserRequest/Attribute:parent_request_ref' => 'Powiązane zgłoszenie',
+	'Class:UserRequest/Attribute:parent_request_ref+' => '',
+	'Class:UserRequest/Attribute:parent_problem_id' => 'Źródłowy problem',
+	'Class:UserRequest/Attribute:parent_problem_id+' => '',
+	'Class:UserRequest/Attribute:parent_problem_ref' => 'Powiązany problem',
+	'Class:UserRequest/Attribute:parent_problem_ref+' => '',
+	'Class:UserRequest/Attribute:parent_change_id' => 'Źródłowa zmiana',
+	'Class:UserRequest/Attribute:parent_change_id+' => '',
+	'Class:UserRequest/Attribute:parent_change_ref' => 'Powiązana zmiana',
+	'Class:UserRequest/Attribute:parent_change_ref+' => '',
+	'Class:UserRequest/Attribute:related_request_list' => 'Zależne zgłoszenia',
+	'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request',
+	'Class:UserRequest/Attribute:public_log' => 'Dziennik publiczny',
+	'Class:UserRequest/Attribute:public_log+' => '',
+	'Class:UserRequest/Attribute:user_satisfaction' => 'Zadowolenie użytkownika',
+	'Class:UserRequest/Attribute:user_satisfaction+' => '',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Bardzo zadowolony',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => 'Bardzo zadowolony',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Dość zadowolony',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => 'Dość zadowolony',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Raczej niezadowolony',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Raczej niezadowolony',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Bardzo niezadowolony',
+	'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Bardzo niezadowolony',
+	'Class:UserRequest/Attribute:user_comment' => 'Komentarz użytkownika',
+	'Class:UserRequest/Attribute:user_comment+' => '',
+	'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
+	'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
+	'Class:UserRequest/Stimulus:ev_assign' => 'Przydziel',
+	'Class:UserRequest/Stimulus:ev_assign+' => '',
+	'Class:UserRequest/Stimulus:ev_reassign' => 'Przydziel ponownie',
+	'Class:UserRequest/Stimulus:ev_reassign+' => '',
+	'Class:UserRequest/Stimulus:ev_approve' => 'Zatwierdź',
+	'Class:UserRequest/Stimulus:ev_approve+' => '',
+	'Class:UserRequest/Stimulus:ev_reject' => 'Odrzuć',
+	'Class:UserRequest/Stimulus:ev_reject+' => '',
+	'Class:UserRequest/Stimulus:ev_pending' => 'Trwające',
+	'Class:UserRequest/Stimulus:ev_pending+' => '',
+	'Class:UserRequest/Stimulus:ev_timeout' => 'Po czasie',
+	'Class:UserRequest/Stimulus:ev_timeout+' => '',
+	'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatyczne rozwiązanie',
+	'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
+	'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatyczne zamknięcie',
+	'Class:UserRequest/Stimulus:ev_autoclose+' => '',
+	'Class:UserRequest/Stimulus:ev_resolve' => 'Oznacz jako rozwiązane',
+	'Class:UserRequest/Stimulus:ev_resolve+' => '',
+	'Class:UserRequest/Stimulus:ev_close' => 'Zamknij to zgłoszenie',
+	'Class:UserRequest/Stimulus:ev_close+' => '',
+	'Class:UserRequest/Stimulus:ev_reopen' => 'Otwórz ponownie',
+	'Class:UserRequest/Stimulus:ev_reopen+' => '',
+	'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Do zatwierdzenia',
+	'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
+	'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Nie można przypisać zgłoszenia nadrzędnego do samego siebie',
+));
+
+
+Dict::Add('PL PL', 'Polish', 'Polski', array(
+	'Portal:TitleDetailsFor_Request' => 'Szczegóły zgłoszenia',
+	'Portal:ButtonUpdate' => 'Aktualizuj',
+	'Portal:ButtonClose' => 'Zamknij',
+	'Portal:ButtonReopen' => 'Otwórz ponownie',
+	'Portal:ShowServices' => 'Katalog usług',
+	'Portal:SelectRequestType' => 'Wybierz typ zgłoszenia',
+	'Portal:SelectServiceElementFrom_Service' => 'Wybierz element usługi dla %1$s',
+	'Portal:ListServices' => 'Lista usług',
+	'Portal:TitleDetailsFor_Service' => 'Szczegóły dotyczące usługi',
+	'Portal:Button:CreateRequestFromService' => 'Utwórz zgłoszenie dotyczące tej usługi',
+	'Portal:ListOpenRequests' => 'Lista otwartych zgłoszeń',
+	'Portal:UserRequest:MoreInfo' => 'Więcej informacji',
+	'Portal:Details-Service-Element' => 'Elementy usługi',
+	'Portal:NoClosedTicket' => 'Niezamknięte zgłoszenie',
+	'Portal:NoService' => '',
+	'Portal:ListOpenProblems' => 'Ciągłe problemy',
+	'Portal:ShowProblem' => 'Problemy',
+	'Portal:ShowFaqs' => 'Pytania FAQ',
+	'Portal:NoOpenProblem' => 'Żaden otwarty problem',
+	'Portal:SelectLanguage' => "Zmień język",
+	'Portal:LanguageChangedTo_Lang' => 'Język został zmieniony na',
+	'Portal:ChooseYourFavoriteLanguage' => 'Wybierz swój ulubiony język',
+
+	'Class:UserRequest/Method:ResolveChildTickets' => 'Rozpatrz zgłoszenia podrzędne',
+	'Class:UserRequest/Method:ResolveChildTickets+' => 'Połącz rozwiązanie kaskadowo do żądań podrzędnych (ev_autoresolve) i dopasuj następujące cechy zgłoszenia: usługa, zespół, agent, informacje o rozwiązaniu',
+));
+
+
+Dict::Add('PL PL', 'Polish', 'Polski', array(
+	'Organization:Overview:UserRequests' => 'User Requests from this organization',
+	'Organization:Overview:MyUserRequests' => 'My User Requests for this organization',
+	'Organization:Overview:Tickets' => 'Tickets for this organization',
+));
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/pt_br.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/pt_br.dict.itop-request-mgmt.php
index 60963de593..f11eb1cf57 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/pt_br.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/pt_br.dict.itop-request-mgmt.php
@@ -1,26 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
- * Localized data
- *
+/*
  * @copyright   Copyright (C) 2010-2021 Combodo SARL
  * @license     http://opensource.org/licenses/AGPL-3.0
  */
+
 Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
 	'Menu:RequestManagement' => 'Gerenciamento Solicitações',
 	'Menu:RequestManagement+' => 'Gerenciamento Solicitações',
@@ -167,6 +150,8 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Última data pendente',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Pendências acumuladas',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/ru.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/ru.dict.itop-request-mgmt.php
index 61b4209d5c..075d61ed12 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/ru.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/ru.dict.itop-request-mgmt.php
@@ -1,4 +1,9 @@
 <?php
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
+ */
+
 /**
  * Локализация интерфейса Combodo iTop подготовлена сообществом iTop по-русски http://community.itop-itsm.ru.
  *
@@ -154,6 +159,8 @@ Dict::Add('RU RU', 'Russian', 'Русский', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Дата последнего ожидания',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Накопленное ожидание',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php
index 119e0004d7..07c5d2448c 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php
@@ -1,24 +1,7 @@
 <?php
-/**
- * Localized data
- *
- * @copyright Copyright (C) 2010-2021 Combodo SARL
- * @license	http://opensource.org/licenses/AGPL-3.0
- *
- * This file is part of iTop.
- *
- * iTop is free software; you can redistribute it and/or modify
- * it under the terms of the GNU Affero General Public License as published by
- * the Free Software Foundation, either version 3 of the License, or
- * (at your option) any later version.
- *
- * iTop is distributed in the hope that it will be useful,
- * but WITHOUT ANY WARRANTY; without even the implied warranty of
- * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
- * GNU Affero General Public License for more details.
- *
- * You should have received a copy of the GNU Affero General Public License
- * along with iTop. If not, see <http://www.gnu.org/licenses/>
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
 Dict::Add('SK SK', 'Slovak', 'Slovenčina', array(
 	'Menu:RequestManagement' => 'Helpdesk',
@@ -166,6 +149,8 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Posledný dátum pozdržania',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulatívne pozdržané',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => 'TTO',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => 'TTR',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php
index 66d1433644..a2ad64dbd2 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php
@@ -1,24 +1,7 @@
 <?php
-/**
- * Localized data
- *
- * @copyright Copyright (C) 2010-2021 Combodo SARL
- * @license	http://opensource.org/licenses/AGPL-3.0
- *
- * This file is part of iTop.
- *
- * iTop is free software; you can redistribute it and/or modify
- * it under the terms of the GNU Affero General Public License as published by
- * the Free Software Foundation, either version 3 of the License, or
- * (at your option) any later version.
- *
- * iTop is distributed in the hope that it will be useful,
- * but WITHOUT ANY WARRANTY; without even the implied warranty of
- * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
- * GNU Affero General Public License for more details.
- *
- * You should have received a copy of the GNU Affero General Public License
- * along with iTop. If not, see <http://www.gnu.org/licenses/>
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
 Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
 	'Menu:RequestManagement' => 'Helpdesk~~',
@@ -166,6 +149,8 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '~~',
 	'Class:UserRequest/Attribute:last_pending_date' => 'Last pending date~~',
 	'Class:UserRequest/Attribute:last_pending_date+' => '~~',
+	'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending~~',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
 	'Class:UserRequest/Attribute:tto' => 'TTO~~',
 	'Class:UserRequest/Attribute:tto+' => '~~',
 	'Class:UserRequest/Attribute:ttr' => 'TTR~~',
diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/zh_cn.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/zh_cn.dict.itop-request-mgmt.php
index ac418aff92..f1efb5e73e 100644
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/zh_cn.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/zh_cn.dict.itop-request-mgmt.php
@@ -1,24 +1,7 @@
 <?php
-/**
- * Localized data
- *
- * @copyright Copyright (C) 2010-2021 Combodo SARL
- * @license    http://opensource.org/licenses/AGPL-3.0
- *
- * This file is part of iTop.
- *
- * iTop is free software; you can redistribute it and/or modify
- * it under the terms of the GNU Affero General Public License as published by
- * the Free Software Foundation, either version 3 of the License, or
- * (at your option) any later version.
- *
- * iTop is distributed in the hope that it will be useful,
- * but WITHOUT ANY WARRANTY; without even the implied warranty of
- * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
- * GNU Affero General Public License for more details.
- *
- * You should have received a copy of the GNU Affero General Public License
- * along with iTop. If not, see <http://www.gnu.org/licenses/>
+/*
+ * @copyright   Copyright (C) 2010-2021 Combodo SARL
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
 
 Dict::Add('ZH CN', 'Chinese', '简体中文', array(
@@ -167,6 +150,8 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', array(
 	'Class:UserRequest/Attribute:resolution_date+' => '',
 	'Class:UserRequest/Attribute:last_pending_date' => '最近待定日期',
 	'Class:UserRequest/Attribute:last_pending_date+' => '',
+	'Class:UserRequest/Attribute:cumulatedpending' => '累计待定',
+	'Class:UserRequest/Attribute:cumulatedpending+' => '',
 	'Class:UserRequest/Attribute:tto' => '响应时间',
 	'Class:UserRequest/Attribute:tto+' => '',
 	'Class:UserRequest/Attribute:ttr' => '解决时间',
diff --git a/dictionaries/nl.dictionary.itop.ui.php b/dictionaries/nl.dictionary.itop.ui.php
index 24db45ffa0..b1f2273d32 100644
--- a/dictionaries/nl.dictionary.itop.ui.php
+++ b/dictionaries/nl.dictionary.itop.ui.php
@@ -1,32 +1,9 @@
 <?php
-// Copyright (C) 2010-2021 Combodo SARL
-//
-//   This file is part of iTop.
-//
-//   iTop is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU Affero General Public License as published by
-//   the Free Software Foundation, either version 3 of the License, or
-//   (at your option) any later version.
-//
-//   iTop is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU Affero General Public License for more details.
-//
-//   You should have received a copy of the GNU Affero General Public License
-//   along with iTop. If not, see <http://www.gnu.org/licenses/>
-/**
- * @author	LinProfs <info@linprofs.com>
- * 
- * Linux & Open Source Professionals
- * http://www.linprofs.com
- * 
- * @author Hipska (2018)
- * @author Jeffrey Bostoen - <jbostoen.itop@outlook.com> (2018 - 2020)
- *
+/*
  * @copyright   Copyright (C) 2010-2021 Combodo SARL
- * @licence	http://opensource.org/licenses/AGPL-3.0
+ * @license     http://opensource.org/licenses/AGPL-3.0
  */
+
 //////////////////////////////////////////////////////////////////////
 // Classes in 'gui'
 //////////////////////////////////////////////////////////////////////
@@ -1673,7 +1650,6 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
 
 // Additional language entries not present in English dict
 Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
- 'UI:PageTitle:ClassProjections' => 'ITOP_APPLICATION_SHORT gebruikersbeheer - klasse-projecties',
  'UI:Toggle:StandardDashboard' => 'Standaard',
  'UI:Toggle:CustomDashboard' => 'Aangepast',
  'UI:Dashboard:Edit' => 'Bewerk deze pagina...',