diff --git a/datamodels/2.x/itop-incident-mgmt-itil/nl.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/nl.dict.itop-incident-mgmt-itil.php new file mode 100644 index 000000000..a0b8de100 --- /dev/null +++ b/datamodels/2.x/itop-incident-mgmt-itil/nl.dict.itop-incident-mgmt-itil.php @@ -0,0 +1,210 @@ + + */ + +Dict::Add('NL NL', 'Dutch', 'Nederlands', array( + 'Menu:IncidentManagement' => 'Incident Management', + 'Menu:IncidentManagement+' => 'Incident Management', + 'Menu:Incident:Overview' => 'Overzicht', + 'Menu:Incident:Overview+' => 'Overzicht', + 'Menu:NewIncident' => 'Nieuw incident', + 'Menu:NewIncident+' => 'Maak een nieuw incident aan', + 'Menu:SearchIncidents' => 'Zoek naar incidenten', + 'Menu:SearchIncidents+' => 'Naar incidenten zoeken', + 'Menu:Incident:Shortcuts' => 'Snelkoppelingen', + 'Menu:Incident:Shortcuts+' => '', + 'Menu:Incident:MyIncidents' => 'Incidenten toegewezen aan mij', + 'Menu:Incident:MyIncidents+' => 'Incidenten toegewezen aan mij (als Agent)', + 'Menu:Incident:EscalatedIncidents' => 'Geëscaleerde incidenten', + 'Menu:Incident:EscalatedIncidents+' => 'Geëscaleerde incidenten', + 'Menu:Incident:OpenIncidents' => 'Alle open incidenten', + 'Menu:Incident:OpenIncidents+' => 'Alle open incidenten', + 'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidenten van de afgelopen 14 dagen (per prioriteit)', + 'UI-IncidentManagementOverview-Last-14-days' => 'Incidenten van de afgelopen 14 dagen (per dag)', + 'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidenten per status', + 'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Open incidenten per agent', + 'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Open incidenten per klant', +)); + +// +// Class: Incident +// + +Dict::Add('NL NL', 'Dutch', 'Nederlands', array( + 'Class:Incident' => 'Incident', + 'Class:Incident+' => '', + 'Class:Incident/Attribute:status' => 'Status', + 'Class:Incident/Attribute:status+' => '', + 'Class:Incident/Attribute:status/Value:new' => 'Nieuw', + 'Class:Incident/Attribute:status/Value:new+' => '', + 'Class:Incident/Attribute:status/Value:escalated_tto' => 'Geëscaleerde TTO', + 'Class:Incident/Attribute:status/Value:escalated_tto+' => '', + 'Class:Incident/Attribute:status/Value:assigned' => 'Toegewezen', + 'Class:Incident/Attribute:status/Value:assigned+' => '', + 'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Geëscaleerde TTR', + 'Class:Incident/Attribute:status/Value:escalated_ttr+' => '', + 'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Wachten op goedkeuring', + 'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '', + 'Class:Incident/Attribute:status/Value:pending' => 'In afwachting', + 'Class:Incident/Attribute:status/Value:pending+' => '', + 'Class:Incident/Attribute:status/Value:resolved' => 'Opgelost', + 'Class:Incident/Attribute:status/Value:resolved+' => '', + 'Class:Incident/Attribute:status/Value:closed' => 'Gesloten', + 'Class:Incident/Attribute:status/Value:closed+' => '', + 'Class:Incident/Attribute:impact' => 'Impact', + 'Class:Incident/Attribute:impact+' => '', + 'Class:Incident/Attribute:impact/Value:1' => 'Een afdeling', + 'Class:Incident/Attribute:impact/Value:1+' => '', + 'Class:Incident/Attribute:impact/Value:2' => 'Een dients', + 'Class:Incident/Attribute:impact/Value:2+' => '', + 'Class:Incident/Attribute:impact/Value:3' => 'Een persoon', + 'Class:Incident/Attribute:impact/Value:3+' => '', + 'Class:Incident/Attribute:priority' => 'Prioriteit', + 'Class:Incident/Attribute:priority+' => '', + 'Class:Incident/Attribute:priority/Value:1' => 'kritisch', + 'Class:Incident/Attribute:priority/Value:1+' => 'kritisch', + 'Class:Incident/Attribute:priority/Value:2' => 'hoog', + 'Class:Incident/Attribute:priority/Value:2+' => 'hoog', + 'Class:Incident/Attribute:priority/Value:3' => 'normaal', + 'Class:Incident/Attribute:priority/Value:3+' => 'normaal', + 'Class:Incident/Attribute:priority/Value:4' => 'laag', + 'Class:Incident/Attribute:priority/Value:4+' => 'laag', + 'Class:Incident/Attribute:urgency' => 'Urgentie', + 'Class:Incident/Attribute:urgency+' => '', + 'Class:Incident/Attribute:urgency/Value:1' => 'kritisch', + 'Class:Incident/Attribute:urgency/Value:1+' => 'kritisch', + 'Class:Incident/Attribute:urgency/Value:2' => 'hoog', + 'Class:Incident/Attribute:urgency/Value:2+' => 'hoog', + 'Class:Incident/Attribute:urgency/Value:3' => 'normaal', + 'Class:Incident/Attribute:urgency/Value:3+' => 'normaal', + 'Class:Incident/Attribute:urgency/Value:4' => 'laag', + 'Class:Incident/Attribute:urgency/Value:4+' => 'laag', + 'Class:Incident/Attribute:origin' => 'Oorsprong', + 'Class:Incident/Attribute:origin+' => '', + 'Class:Incident/Attribute:origin/Value:mail' => 'mail', + 'Class:Incident/Attribute:origin/Value:mail+' => 'mail', + 'Class:Incident/Attribute:origin/Value:monitoring' => 'monitoring', + 'Class:Incident/Attribute:origin/Value:monitoring+' => 'monitoring', + 'Class:Incident/Attribute:origin/Value:phone' => 'telefoon', + 'Class:Incident/Attribute:origin/Value:phone+' => 'telefoon', + 'Class:Incident/Attribute:origin/Value:portal' => 'portaal', + 'Class:Incident/Attribute:origin/Value:portal+' => 'portaal', + 'Class:Incident/Attribute:service_id' => 'Dienst', + 'Class:Incident/Attribute:service_id+' => '', + 'Class:Incident/Attribute:service_name' => 'Dienst naam', + 'Class:Incident/Attribute:service_name+' => '', + 'Class:Incident/Attribute:servicesubcategory_id' => 'Dienst subcategorie', + 'Class:Incident/Attribute:servicesubcategory_id+' => '', + 'Class:Incident/Attribute:servicesubcategory_name' => 'Dienst subcategorie naam', + 'Class:Incident/Attribute:servicesubcategory_name+' => '', + 'Class:Incident/Attribute:escalation_flag' => 'Hot Flag', + 'Class:Incident/Attribute:escalation_flag+' => '', + 'Class:Incident/Attribute:escalation_flag/Value:no' => 'Nee', + 'Class:Incident/Attribute:escalation_flag/Value:no+' => 'Nee', + 'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Ja', + 'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Ja', + 'Class:Incident/Attribute:escalation_reason' => 'Hot reason', + 'Class:Incident/Attribute:escalation_reason+' => '', + 'Class:Incident/Attribute:assignment_date' => 'Datum toegewezen', + 'Class:Incident/Attribute:assignment_date+' => '', + 'Class:Incident/Attribute:resolution_date' => 'Datum opgelost', + 'Class:Incident/Attribute:resolution_date+' => '', + 'Class:Incident/Attribute:last_pending_date' => 'Laatste datum in afwachting', + 'Class:Incident/Attribute:last_pending_date+' => 'Laatste datum wanneer het incident status in afwachting had', + 'Class:Incident/Attribute:cumulatedpending' => 'Totaal in afwachting', + 'Class:Incident/Attribute:cumulatedpending+' => '', + 'Class:Incident/Attribute:tto' => 'TTO', + 'Class:Incident/Attribute:tto+' => '', + 'Class:Incident/Attribute:ttr' => 'TTR', + 'Class:Incident/Attribute:ttr+' => '', + 'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO Deadline', + 'Class:Incident/Attribute:tto_escalation_deadline+' => '', + 'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO gepasseerd', + 'Class:Incident/Attribute:sla_tto_passed+' => '', + 'Class:Incident/Attribute:sla_tto_over' => 'SLA TTO overschreden', + 'Class:Incident/Attribute:sla_tto_over+' => '', + 'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR Deadline', + 'Class:Incident/Attribute:ttr_escalation_deadline+' => '', + 'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR gepasseerd', + 'Class:Incident/Attribute:sla_ttr_passed+' => '', + 'Class:Incident/Attribute:sla_ttr_over' => 'SLA TTR overschreden', + 'Class:Incident/Attribute:sla_ttr_over+' => '', + 'Class:Incident/Attribute:time_spent' => 'Oplosings vertraging', + 'Class:Incident/Attribute:time_spent+' => '', + 'Class:Incident/Attribute:resolution_code' => 'Oplossings code', + 'Class:Incident/Attribute:resolution_code+' => '', + 'Class:Incident/Attribute:resolution_code/Value:assistance' => 'assistentie', + 'Class:Incident/Attribute:resolution_code/Value:assistance+' => 'assistentie', + 'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'bug opgelost', + 'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => 'bug opgelost', + 'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'hardware gerepareerd', + 'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => 'hardware gerepareerd', + 'Class:Incident/Attribute:resolution_code/Value:other' => 'anders', + 'Class:Incident/Attribute:resolution_code/Value:other+' => 'anders', + 'Class:Incident/Attribute:resolution_code/Value:software patch' => 'software patch', + 'Class:Incident/Attribute:resolution_code/Value:software patch+' => 'software patch', + 'Class:Incident/Attribute:resolution_code/Value:system update' => 'systeem update', + 'Class:Incident/Attribute:resolution_code/Value:system update+' => 'systeem update', + 'Class:Incident/Attribute:resolution_code/Value:training' => 'training', + 'Class:Incident/Attribute:resolution_code/Value:training+' => 'training', + 'Class:Incident/Attribute:solution' => 'Oplossing', + 'Class:Incident/Attribute:solution+' => '', + 'Class:Incident/Attribute:pending_reason' => 'Reden in afwachting', + 'Class:Incident/Attribute:pending_reason+' => 'Reden waarvoor het in afwachting staat', + 'Class:Incident/Attribute:parent_incident_id' => 'Hoofdincident', + 'Class:Incident/Attribute:parent_incident_id+' => '', + 'Class:Incident/Attribute:parent_incident_ref' => 'Hoofdincident nummer', + 'Class:Incident/Attribute:parent_incident_ref+' => '', + 'Class:Incident/Attribute:parent_change_id' => 'Hoofd change', + 'Class:Incident/Attribute:parent_change_id+' => '', + 'Class:Incident/Attribute:parent_change_ref' => 'Hoofd change nummer', + 'Class:Incident/Attribute:parent_change_ref+' => '', + 'Class:Incident/Attribute:related_request_list' => 'Sub verzoeken', + 'Class:Incident/Attribute:related_request_list+' => '', + 'Class:Incident/Attribute:child_incidents_list' => 'Sub incidenten', + 'Class:Incident/Attribute:child_incidents_list+' => 'Alle sub incidenten gerelateerd aan dit incident', + 'Class:Incident/Attribute:public_log' => 'Publieke log', + 'Class:Incident/Attribute:public_log+' => '', + 'Class:Incident/Attribute:user_satisfaction' => 'Klant tevredenheid', + 'Class:Incident/Attribute:user_satisfaction+' => '', + 'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Erg tevreden', + 'Class:Incident/Attribute:user_satisfaction/Value:1+' => 'Erg tevreden', + 'Class:Incident/Attribute:user_satisfaction/Value:2' => 'Tevreden', + 'Class:Incident/Attribute:user_satisfaction/Value:2+' => 'Tevreden', + 'Class:Incident/Attribute:user_satisfaction/Value:3' => 'Ontevreden', + 'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Ontevreden', + 'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Erg ontevreden', + 'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Erg ontevreden', + 'Class:Incident/Attribute:user_comment' => 'Gebruikersreactie', + 'Class:Incident/Attribute:user_comment+' => '', + 'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Hoofdincident referentie', + 'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '', + 'Class:Incident/Stimulus:ev_assign' => 'Wijs toe', + 'Class:Incident/Stimulus:ev_assign+' => '', + 'Class:Incident/Stimulus:ev_reassign' => 'Wijs opnieuw to', + 'Class:Incident/Stimulus:ev_reassign+' => '', + 'Class:Incident/Stimulus:ev_pending' => 'In afwachting', + 'Class:Incident/Stimulus:ev_pending+' => '', + 'Class:Incident/Stimulus:ev_timeout' => 'Time-out', + 'Class:Incident/Stimulus:ev_timeout+' => '', + 'Class:Incident/Stimulus:ev_autoresolve' => 'Automatisch oplossen', + 'Class:Incident/Stimulus:ev_autoresolve+' => '', + 'Class:Incident/Stimulus:ev_autoclose' => 'Automatisch sluiten', + 'Class:Incident/Stimulus:ev_autoclose+' => '', + 'Class:Incident/Stimulus:ev_resolve' => 'Oplossen', + 'Class:Incident/Stimulus:ev_resolve+' => '', + 'Class:Incident/Stimulus:ev_close' => 'Sluit dit incident', + 'Class:Incident/Stimulus:ev_close+' => '', + 'Class:Incident/Stimulus:ev_reopen' => 'Heropen', + 'Class:Incident/Stimulus:ev_reopen+' => '', + 'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Kan het incident niet toewijzen als hoofdincident', + + 'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets', + 'Class:Incident/Method:ResolveChildTickets+' => 'Cascade the resolution to child ticket (ev_autoresolve), and align the following characteristics: service, team, agent, resolution info', + 'Tickets:Related:OpenIncidents' => 'Open incidenten', +));