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XML Datamodel: new format (version + zlists changed) - not compatible with 2.0 alpha!!!
SVN:trunk[2342]
This commit is contained in:
Romain Quetiez
@@ -1,5 +1,5 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
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<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0">
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<classes>
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<class id="Incident" _delta="define">
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<parent>Ticket</parent>
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@@ -15,14 +15,14 @@
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<key_type>autoincrement</key_type>
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<db_table>ticket_incident</db_table>
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<db_key_field>id</db_key_field>
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<db_final_class_field></db_final_class_field>
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<db_final_class_field/>
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<naming>
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<format>%1$s</format>
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<attributes>
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<attribute id="ref"/>
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</attributes>
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</naming>
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<display_template></display_template>
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<display_template/>
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<icon>images/incident.png</icon>
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<reconciliation>
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<attributes>
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@@ -131,57 +131,57 @@
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</field>
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<field id="escalation_reason" xsi:type="AttributeString">
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<sql>escalation_reason</sql>
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<default_value></default_value>
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<default_value/>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="assignment_date" xsi:type="AttributeDateTime">
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<sql>assignment_date</sql>
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<default_value></default_value>
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<default_value/>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="resolution_date" xsi:type="AttributeDateTime">
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<sql>resolution_date</sql>
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<default_value></default_value>
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<default_value/>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="last_pending_date" xsi:type="AttributeDateTime">
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<sql>last_pending_date</sql>
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<default_value></default_value>
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<default_value/>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="cumulatedpending" xsi:type="AttributeStopWatch">
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<states>
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<state id="pending"/>
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</states>
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<working_time></working_time>
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<thresholds/>
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<goal></goal>
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<working_time/>
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<thresholds/>
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<goal/>
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</field>
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<field id="tto" xsi:type="AttributeStopWatch">
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<states>
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<state id="new"/>
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<state id="escalated_tto"/>
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</states>
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<working_time></working_time>
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<working_time/>
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<goal>ResponseTicketTTO</goal>
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<thresholds>
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<threshold>
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<percent>75</percent>
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<actions>
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<percent>75</percent>
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<actions>
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</actions>
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</threshold>
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<threshold>
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<percent>100</percent>
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<actions>
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<action>
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<verb>ApplyStimulus</verb>
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<params>
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<param>ev_timeout</param>
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</params>
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</action>
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</actions>
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<percent>100</percent>
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<actions>
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<action>
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<verb>ApplyStimulus</verb>
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<params>
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<param>ev_timeout</param>
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</params>
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</action>
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</actions>
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</threshold>
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</thresholds>
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</thresholds>
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</field>
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<field id="ttr" xsi:type="AttributeStopWatch">
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<states>
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@@ -190,54 +190,54 @@
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<state id="assigned"/>
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<state id="escalated_ttr"/>
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</states>
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<working_time></working_time>
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<working_time/>
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<goal>ResponseTicketTTR</goal>
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<thresholds>
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<threshold>
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<percent>75</percent>
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<actions>
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<percent>75</percent>
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<actions>
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</actions>
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</threshold>
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<threshold>
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<percent>100</percent>
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<actions>
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<action>
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<verb>ApplyStimulus</verb>
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<params>
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<param>ev_timeout</param>
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</params>
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</action>
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</actions>
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<percent>100</percent>
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<actions>
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<action>
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<verb>ApplyStimulus</verb>
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<params>
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<param>ev_timeout</param>
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</params>
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</action>
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</actions>
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</threshold>
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</thresholds>
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</thresholds>
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</field>
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<field id="tto_escalation_deadline" xsi:type="AttributeSubItem">
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<target_attcode>tto</target_attcode>
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<item_code>100_deadline</item_code>
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<target_attcode>tto</target_attcode>
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<item_code>100_deadline</item_code>
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</field>
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<field id="sla_tto_passed" xsi:type="AttributeSubItem">
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<target_attcode>tto</target_attcode>
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<item_code>100_passed</item_code>
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<target_attcode>tto</target_attcode>
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<item_code>100_passed</item_code>
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</field>
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<field id="sla_tto_over" xsi:type="AttributeSubItem">
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<target_attcode>tto</target_attcode>
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<item_code>100_overrun</item_code>
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<target_attcode>tto</target_attcode>
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<item_code>100_overrun</item_code>
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</field>
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<field id="ttr_escalation_deadline" xsi:type="AttributeSubItem">
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<target_attcode>ttr</target_attcode>
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<item_code>100_deadline</item_code>
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<target_attcode>ttr</target_attcode>
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<item_code>100_deadline</item_code>
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</field>
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<field id="sla_ttr_passed" xsi:type="AttributeSubItem">
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<target_attcode>ttr</target_attcode>
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<item_code>100_passed</item_code>
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<target_attcode>ttr</target_attcode>
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<item_code>100_passed</item_code>
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</field>
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<field id="sla_ttr_over" xsi:type="AttributeSubItem">
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<target_attcode>ttr</target_attcode>
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<item_code>100_overrun</item_code>
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<target_attcode>ttr</target_attcode>
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<item_code>100_overrun</item_code>
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</field>
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<field id="time_spent" xsi:type="AttributeDuration">
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<sql>time_spent</sql>
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<default_value></default_value>
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<default_value/>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="resolution_code" xsi:type="AttributeEnum">
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@@ -257,12 +257,12 @@
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</field>
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<field id="solution" xsi:type="AttributeText">
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<sql>solution</sql>
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<default_value></default_value>
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<default_value/>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="pending_reason" xsi:type="AttributeText">
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<sql>pending_reason</sql>
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<default_value></default_value>
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<default_value/>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="parent_incident_id" xsi:type="AttributeExternalKey">
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@@ -314,7 +314,7 @@
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</field>
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<field id="public_log" xsi:type="AttributeCaseLog">
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<sql>public_log</sql>
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<default_value></default_value>
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<default_value/>
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<is_null_allowed>true</is_null_allowed>
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</field>
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<field id="user_satisfaction" xsi:type="AttributeEnum">
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@@ -331,7 +331,7 @@
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</field>
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<field id="user_comment" xsi:type="AttributeText">
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<sql>user_commment</sql>
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<default_value></default_value>
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<default_value/>
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<is_null_allowed>true</is_null_allowed>
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</field>
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</fields>
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@@ -840,7 +840,7 @@
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<attribute id="org_id">
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<read_only/>
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</attribute>
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<attribute id="caller_id">
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<attribute id="caller_id">
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<read_only/>
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</attribute>
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<attribute id="origin">
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@@ -1621,87 +1621,180 @@
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<presentation>
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<details>
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<items>
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<item>functionalcis_list</item>
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<item>contacts_list</item>
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<item>child_incidents_list</item>
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<item>related_request_list</item>
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<item>workorders_list</item>
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<item id="functionalcis_list">
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<rank>10</rank>
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</item>
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<item id="contacts_list">
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<rank>20</rank>
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</item>
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<item id="child_incidents_list">
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<rank>30</rank>
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</item>
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<item id="related_request_list">
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<rank>40</rank>
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</item>
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<item id="workorders_list">
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<rank>50</rank>
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</item>
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<item id="col:col1">
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<rank>60</rank>
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<items>
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<item id="fieldset:Ticket:baseinfo">
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<rank>10</rank>
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<items>
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<item>org_id</item>
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<item>caller_id</item>
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<item>status</item>
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<item>origin</item>
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<item>title</item>
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<item>description</item>
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<item id="org_id">
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<rank>10</rank>
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</item>
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<item id="caller_id">
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<rank>20</rank>
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</item>
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<item id="status">
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<rank>30</rank>
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</item>
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<item id="origin">
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<rank>40</rank>
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</item>
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<item id="title">
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<rank>50</rank>
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</item>
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<item id="description">
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<rank>60</rank>
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</item>
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</items>
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</item>
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<item id="fieldset:Ticket:moreinfo">
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<rank>20</rank>
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<items>
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<item>service_id</item>
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<item>servicesubcategory_id</item>
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<item>escalation_flag</item>
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<item>escalation_reason</item>
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<item>pending_reason</item>
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<item id="service_id">
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<rank>10</rank>
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</item>
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<item id="servicesubcategory_id">
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<rank>20</rank>
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</item>
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<item id="escalation_flag">
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<rank>30</rank>
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</item>
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<item id="escalation_reason">
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<rank>40</rank>
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</item>
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<item id="pending_reason">
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<rank>50</rank>
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</item>
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</items>
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</item>
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</items>
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</item>
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<item id="col:col2">
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<rank>70</rank>
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<items>
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<item id="fieldset:Ticket:Type">
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<rank>10</rank>
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<items>
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<item>impact</item>
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<item>emergency</item>
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<item>priority</item>
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<item id="impact">
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<rank>10</rank>
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</item>
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<item id="emergency">
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<rank>20</rank>
|
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</item>
|
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<item id="priority">
|
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<rank>30</rank>
|
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</item>
|
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</items>
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</item>
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<item id="fieldset:Ticket:contact">
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<rank>20</rank>
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<items>
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<item>team_id</item>
|
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<item>agent_id</item>
|
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<item id="team_id">
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<rank>10</rank>
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</item>
|
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<item id="agent_id">
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<rank>20</rank>
|
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</item>
|
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</items>
|
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</item>
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<item id="fieldset:Ticket:date">
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<rank>30</rank>
|
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<items>
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<item>start_date</item>
|
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<item>last_update</item>
|
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<item>assignment_date</item>
|
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<item>tto_escalation_deadline</item>
|
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<item>ttr_escalation_deadline</item>
|
||||
<item>last_pending_date</item>
|
||||
<item>resolution_date</item>
|
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<item>close_date</item>
|
||||
<item id="start_date">
|
||||
<rank>10</rank>
|
||||
</item>
|
||||
<item id="last_update">
|
||||
<rank>20</rank>
|
||||
</item>
|
||||
<item id="assignment_date">
|
||||
<rank>30</rank>
|
||||
</item>
|
||||
<item id="tto_escalation_deadline">
|
||||
<rank>40</rank>
|
||||
</item>
|
||||
<item id="ttr_escalation_deadline">
|
||||
<rank>50</rank>
|
||||
</item>
|
||||
<item id="last_pending_date">
|
||||
<rank>60</rank>
|
||||
</item>
|
||||
<item id="resolution_date">
|
||||
<rank>70</rank>
|
||||
</item>
|
||||
<item id="close_date">
|
||||
<rank>80</rank>
|
||||
</item>
|
||||
</items>
|
||||
</item>
|
||||
</items>
|
||||
</item>
|
||||
<item id="col:col3">
|
||||
<rank>80</rank>
|
||||
<items>
|
||||
<item id="fieldset:Relations">
|
||||
<rank>10</rank>
|
||||
<items>
|
||||
<item>parent_incident_id</item>
|
||||
<item>parent_problem_id</item>
|
||||
<item>parent_change_id</item>
|
||||
<item id="parent_incident_id">
|
||||
<rank>10</rank>
|
||||
</item>
|
||||
<item id="parent_problem_id">
|
||||
<rank>20</rank>
|
||||
</item>
|
||||
<item id="parent_change_id">
|
||||
<rank>30</rank>
|
||||
</item>
|
||||
</items>
|
||||
</item>
|
||||
<item id="fieldset:Ticket:resolution">
|
||||
<rank>20</rank>
|
||||
<items>
|
||||
<item>resolution_code</item>
|
||||
<item>solution</item>
|
||||
<item>time_spent</item>
|
||||
<item>user_satisfaction</item>
|
||||
<item>user_comment</item>
|
||||
<item id="resolution_code">
|
||||
<rank>10</rank>
|
||||
</item>
|
||||
<item id="solution">
|
||||
<rank>20</rank>
|
||||
</item>
|
||||
<item id="time_spent">
|
||||
<rank>30</rank>
|
||||
</item>
|
||||
<item id="user_satisfaction">
|
||||
<rank>40</rank>
|
||||
</item>
|
||||
<item id="user_comment">
|
||||
<rank>50</rank>
|
||||
</item>
|
||||
</items>
|
||||
</item>
|
||||
<item id="fieldset:Ticket:SLA">
|
||||
<rank>30</rank>
|
||||
<items>
|
||||
<item>sla_tto_passed</item>
|
||||
<item>sla_tto_over</item>
|
||||
<item>sla_ttr_passed</item>
|
||||
<item>sla_ttr_over</item>
|
||||
<item id="sla_tto_passed">
|
||||
<rank>10</rank>
|
||||
</item>
|
||||
<item id="sla_tto_over">
|
||||
<rank>20</rank>
|
||||
</item>
|
||||
<item id="sla_ttr_passed">
|
||||
<rank>30</rank>
|
||||
</item>
|
||||
<item id="sla_ttr_over">
|
||||
<rank>40</rank>
|
||||
</item>
|
||||
</items>
|
||||
</item>
|
||||
</items>
|
||||
@@ -1710,39 +1803,97 @@
|
||||
</details>
|
||||
<search>
|
||||
<items>
|
||||
<item>ref</item>
|
||||
<item>org_id</item>
|
||||
<item>title</item>
|
||||
<item>description</item>
|
||||
<item>start_date</item>
|
||||
<item>end_date</item>
|
||||
<item>resolution_date</item>
|
||||
<item>close_date</item>
|
||||
<item>status</item>
|
||||
<item>caller_id</item>
|
||||
<item>origin</item>
|
||||
<item>impact</item>
|
||||
<item>emergency</item>
|
||||
<item>priority</item>
|
||||
<item>service_id</item>
|
||||
<item>servicesubcategory_id</item>
|
||||
<item>team_id</item>
|
||||
<item>agent_id</item>
|
||||
<item>escalation_flag</item>
|
||||
<item>resolution_code</item>
|
||||
<item>user_satisfaction</item>
|
||||
<item>sla_tto_passed</item>
|
||||
<item>sla_ttr_passed</item>
|
||||
<item id="ref">
|
||||
<rank>10</rank>
|
||||
</item>
|
||||
<item id="org_id">
|
||||
<rank>20</rank>
|
||||
</item>
|
||||
<item id="title">
|
||||
<rank>30</rank>
|
||||
</item>
|
||||
<item id="description">
|
||||
<rank>40</rank>
|
||||
</item>
|
||||
<item id="start_date">
|
||||
<rank>50</rank>
|
||||
</item>
|
||||
<item id="end_date">
|
||||
<rank>60</rank>
|
||||
</item>
|
||||
<item id="resolution_date">
|
||||
<rank>70</rank>
|
||||
</item>
|
||||
<item id="close_date">
|
||||
<rank>80</rank>
|
||||
</item>
|
||||
<item id="status">
|
||||
<rank>90</rank>
|
||||
</item>
|
||||
<item id="caller_id">
|
||||
<rank>100</rank>
|
||||
</item>
|
||||
<item id="origin">
|
||||
<rank>110</rank>
|
||||
</item>
|
||||
<item id="impact">
|
||||
<rank>120</rank>
|
||||
</item>
|
||||
<item id="emergency">
|
||||
<rank>130</rank>
|
||||
</item>
|
||||
<item id="priority">
|
||||
<rank>140</rank>
|
||||
</item>
|
||||
<item id="service_id">
|
||||
<rank>150</rank>
|
||||
</item>
|
||||
<item id="servicesubcategory_id">
|
||||
<rank>160</rank>
|
||||
</item>
|
||||
<item id="team_id">
|
||||
<rank>170</rank>
|
||||
</item>
|
||||
<item id="agent_id">
|
||||
<rank>180</rank>
|
||||
</item>
|
||||
<item id="escalation_flag">
|
||||
<rank>190</rank>
|
||||
</item>
|
||||
<item id="resolution_code">
|
||||
<rank>200</rank>
|
||||
</item>
|
||||
<item id="user_satisfaction">
|
||||
<rank>210</rank>
|
||||
</item>
|
||||
<item id="sla_tto_passed">
|
||||
<rank>220</rank>
|
||||
</item>
|
||||
<item id="sla_ttr_passed">
|
||||
<rank>230</rank>
|
||||
</item>
|
||||
</items>
|
||||
</search>
|
||||
<list>
|
||||
<items>
|
||||
<item>title</item>
|
||||
<item>org_id</item>
|
||||
<item>caller_id</item>
|
||||
<item>start_date</item>
|
||||
<item>status</item>
|
||||
<item>agent_id</item>
|
||||
<item id="title">
|
||||
<rank>10</rank>
|
||||
</item>
|
||||
<item id="org_id">
|
||||
<rank>20</rank>
|
||||
</item>
|
||||
<item id="caller_id">
|
||||
<rank>30</rank>
|
||||
</item>
|
||||
<item id="start_date">
|
||||
<rank>40</rank>
|
||||
</item>
|
||||
<item id="status">
|
||||
<rank>50</rank>
|
||||
</item>
|
||||
<item id="agent_id">
|
||||
<rank>60</rank>
|
||||
</item>
|
||||
</items>
|
||||
</list>
|
||||
</presentation>
|
||||
@@ -1774,20 +1925,20 @@
|
||||
<menu id="Incident:Shortcuts" xsi:type="TemplateMenuNode" _delta="define">
|
||||
<rank>3</rank>
|
||||
<parent>IncidentManagement</parent>
|
||||
<template_file></template_file>
|
||||
<template_file/>
|
||||
</menu>
|
||||
<menu id="Incident:MyIncidents" xsi:type="OQLMenuNode" _delta="define">
|
||||
<rank>0</rank>
|
||||
<parent>Incident:Shortcuts</parent>
|
||||
<oql><![CDATA[SELECT Incident WHERE agent_id = :current_contact_id AND status NOT IN ("closed","resolved")]]></oql>
|
||||
<do_search></do_search>
|
||||
<do_search/>
|
||||
<auto_reload>fast</auto_reload>
|
||||
</menu>
|
||||
<menu id="Incident:EscalatedIncidents" xsi:type="OQLMenuNode" _delta="define">
|
||||
<rank>1</rank>
|
||||
<parent>Incident:Shortcuts</parent>
|
||||
<oql><![CDATA[SELECT Incident WHERE status IN ("escalated_tto", "escalated_ttr") OR escalation_flag="yes"]]></oql>
|
||||
<do_search></do_search>
|
||||
<do_search/>
|
||||
<auto_reload>fast</auto_reload>
|
||||
</menu>
|
||||
<menu id="Incident:OpenIncidents" xsi:type="OQLMenuNode" _delta="define">
|
||||
|
||||
Reference in New Issue
Block a user