diff --git a/setup/data/structure/24.actions.xml b/setup/data/structure/24.actions.xml index 3bd64856b..465e9b2d8 100644 --- a/setup/data/structure/24.actions.xml +++ b/setup/data/structure/24.actions.xml @@ -3,6 +3,8 @@ Incident Notification to a Workgroup This action informs a team that a ticket has been assigned their workgroup +enabled + SELECT bizTeam AS t JOIN bizWorkgroup AS w ON w.team_id = t.id WHERE w.id=:this->workgroup_id @@ -23,6 +25,8 @@ Incident notification to Agent This action informs an agent that a ticket has been assigned to her/him +enabled + SELECT bizPerson WHERE id=:this->agent_id @@ -43,6 +47,8 @@ Incident Notification to caller This action is used to inform the caller +enabled + SELECT bizPerson WHERE id=:this->caller_id