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Merge branch 'support/3.2' into develop
# Conflicts: # datamodels/2.x/itop-attachments/dictionaries/cs.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/da.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/de.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/es_cr.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/fr.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/hu.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/it.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/ja.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/nl.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/pl.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/pt_br.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/ru.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/sk.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/tr.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/zh_cn.dict.itop-attachments.php # datamodels/2.x/itop-config-mgmt/dictionaries/it.dict.itop-config-mgmt.php # datamodels/2.x/itop-config/dictionaries/it.dict.itop-config.php # datamodels/2.x/itop-incident-mgmt-itil/dictionaries/it.dict.itop-incident-mgmt-itil.php # datamodels/2.x/itop-knownerror-mgmt/dictionaries/it.dict.itop-knownerror-mgmt.php # datamodels/2.x/itop-portal/dictionaries/it.dict.itop-portal.php # datamodels/2.x/itop-problem-mgmt/dictionaries/it.dict.itop-problem-mgmt.php # datamodels/2.x/itop-request-mgmt-itil/dictionaries/it.dict.itop-request-mgmt-itil.php # datamodels/2.x/itop-request-mgmt/dictionaries/it.dict.itop-request-mgmt.php # dictionaries/cs.dictionary.itop.core.php # dictionaries/da.dictionary.itop.core.php # dictionaries/de.dictionary.itop.core.php # dictionaries/es_cr.dictionary.itop.core.php # dictionaries/fr.dictionary.itop.core.php # dictionaries/fr.dictionary.itop.ui.php # dictionaries/hu.dictionary.itop.core.php # dictionaries/it.dictionary.itop.core.php # dictionaries/it.dictionary.itop.ui.php # dictionaries/ja.dictionary.itop.core.php # dictionaries/nl.dictionary.itop.core.php # dictionaries/pl.dictionary.itop.core.php # dictionaries/pt_br.dictionary.itop.core.php # dictionaries/ru.dictionary.itop.core.php # dictionaries/sk.dictionary.itop.core.php # dictionaries/tr.dictionary.itop.core.php # dictionaries/ui/components/quick-create/cs.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/da.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/de.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/es_cr.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/fr.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/hu.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/it.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/ja.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/nl.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/pl.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/pt_br.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/ru.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/sk.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/tr.dictionary.itop.quick-create.php
This commit is contained in:
Timothee
@@ -11,25 +11,83 @@
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* @author Daniel Rokos <daniel.rokos@itopportal.cz>
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*
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*/
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Dict::Add('CS CZ', 'Czech', 'Čeština', [
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Dict::Add('CS CZ', 'Czech', 'Čeština', array(
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'Menu:RequestManagement' => 'Helpdesk',
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'Menu:RequestManagement+' => 'Helpdesk',
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'Menu:RequestManagementProvider' => 'Poskytovatel helpdesku',
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'Menu:RequestManagementProvider+' => 'Poskytovatel helpdesku',
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'Menu:UserRequest:Provider' => 'Otevřené požadavky předané poskytovateli',
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'Menu:UserRequest:Provider+' => 'Otevřené požadavky předané poskytovateli',
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'Menu:UserRequest:Overview' => 'Přehled',
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'Menu:UserRequest:Overview+' => 'Přehled',
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'Menu:NewUserRequest' => 'Nový uživatelský požadavek',
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'Menu:NewUserRequest+' => 'Vytvořit nový uživatelský požadavek',
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'Menu:SearchUserRequests' => 'Hledat uživatelské požadavky',
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'Menu:SearchUserRequests+' => 'Hledat uživatelské požadavky',
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'Menu:UserRequest:Shortcuts' => 'Odkazy',
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'Menu:UserRequest:Shortcuts+' => '',
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'Menu:UserRequest:MyRequests' => 'Požadavky přidělené mně',
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'Menu:UserRequest:MyRequests+' => 'Požadavky přidělené mně (jako řešiteli)',
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'Menu:UserRequest:MySupportRequests' => 'Mnou zadané požadavky',
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'Menu:UserRequest:MySupportRequests+' => 'Mnou zadané požadavky',
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'Menu:UserRequest:EscalatedRequests' => 'Eskalované požadavky',
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'Menu:UserRequest:EscalatedRequests+' => 'Eskalované požadavky',
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'Menu:UserRequest:OpenRequests' => 'Všechny otevřené požadavky',
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'Menu:UserRequest:OpenRequests+' => 'Všechny otevřené požadavky',
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'UI:WelcomeMenu:MyAssignedCalls' => 'Požadavky přidělené mně',
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'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Požadavky za posledních 14 dní podle typu',
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'UI-RequestManagementOverview-Last-14-days' => 'Počet požadavků za posledních 14 dní',
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'UI-RequestManagementOverview-OpenRequestByStatus' => 'Otevřené požadavky podle stavu',
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'UI-RequestManagementOverview-OpenRequestByAgent' => 'Otevřené požadavky podle řešitele',
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'UI-RequestManagementOverview-OpenRequestByType' => 'Otevřené požadavky podle typu',
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'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Otevřené požadavky podle zákazníka',
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'Class:UserRequest:KnownErrorList' => 'Známé chyby',
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'Class:UserRequest:KnownErrorList+' => 'Známé chyby související s funkční konfigurační položkou spojenou s daným tiketem',
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));
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// Dictionnay conventions
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// Class:<class_name>
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// Class:<class_name>+
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// Class:<class_name>/Attribute:<attribute_code>
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// Class:<class_name>/Attribute:<attribute_code>+
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// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
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// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
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// Class:<class_name>/Stimulus:<stimulus_code>
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// Class:<class_name>/Stimulus:<stimulus_code>+
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//
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// Class: UserRequest
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//
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Dict::Add('CS CZ', 'Czech', 'Čeština', array(
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'Class:UserRequest' => 'Uživatelský požadavek',
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'Class:UserRequest+' => '',
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'Class:UserRequest/Attribute:approver_email' => 'Email schvalovatele',
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'Class:UserRequest/Attribute:approver_email+' => '',
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'Class:UserRequest/Attribute:approver_id' => 'Schvalovatel',
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'Class:UserRequest/Attribute:approver_id+' => '',
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'Class:UserRequest/Attribute:assignment_date' => 'Datum přidělení',
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'Class:UserRequest/Attribute:assignment_date+' => '',
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'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulovaná doba pozastavení',
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'Class:UserRequest/Attribute:cumulatedpending+' => '',
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'Class:UserRequest/Attribute:escalation_flag' => 'Eskalovat',
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'Class:UserRequest/Attribute:escalation_flag+' => '',
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'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Ne',
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'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
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'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ano',
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'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
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'Class:UserRequest/Attribute:escalation_reason' => 'Důvod eskalace',
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'Class:UserRequest/Attribute:escalation_reason+' => '',
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'Class:UserRequest/Attribute:status' => 'Stav',
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'Class:UserRequest/Attribute:status+' => '',
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'Class:UserRequest/Attribute:status/Value:new' => 'Nový',
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'Class:UserRequest/Attribute:status/Value:new+' => '',
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'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskalovaný TTO',
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'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
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'Class:UserRequest/Attribute:status/Value:assigned' => 'Přidělený',
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'Class:UserRequest/Attribute:status/Value:assigned+' => '',
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'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskalovaný TTR',
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'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
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'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Čeká na schválení',
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'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
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'Class:UserRequest/Attribute:status/Value:approved' => 'Schválený',
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'Class:UserRequest/Attribute:status/Value:approved+' => '',
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'Class:UserRequest/Attribute:status/Value:rejected' => 'Zamítnutý',
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'Class:UserRequest/Attribute:status/Value:rejected+' => '',
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'Class:UserRequest/Attribute:status/Value:pending' => 'Pozastavený',
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'Class:UserRequest/Attribute:status/Value:pending+' => '',
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'Class:UserRequest/Attribute:status/Value:resolved' => 'Vyřešený',
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'Class:UserRequest/Attribute:status/Value:resolved+' => '',
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'Class:UserRequest/Attribute:status/Value:closed' => 'Uzavřený',
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'Class:UserRequest/Attribute:status/Value:closed+' => '',
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'Class:UserRequest/Attribute:request_type' => 'Typ požadavku',
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'Class:UserRequest/Attribute:request_type+' => '',
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'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Požadavek na službu',
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'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
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'Class:UserRequest/Attribute:impact' => 'Dopad',
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'Class:UserRequest/Attribute:impact+' => '',
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'Class:UserRequest/Attribute:impact/Value:1' => 'Oddělení',
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@@ -38,42 +96,6 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
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'Class:UserRequest/Attribute:impact/Value:2+' => '',
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'Class:UserRequest/Attribute:impact/Value:3' => 'Osoba',
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'Class:UserRequest/Attribute:impact/Value:3+' => '',
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'Class:UserRequest/Attribute:last_pending_date' => 'Datum posledního pozastavení',
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'Class:UserRequest/Attribute:last_pending_date+' => '',
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'Class:UserRequest/Attribute:origin' => 'Původ',
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'Class:UserRequest/Attribute:origin+' => '',
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'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
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'Class:UserRequest/Attribute:origin/Value:chat+' => 'Požadavek vytvořený v návaznosti na chat',
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'Class:UserRequest/Attribute:origin/Value:in_person' => 'Osobně',
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'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Požadavek vytvořený po osobní diskuzi',
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'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
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'Class:UserRequest/Attribute:origin/Value:mail+' => '',
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'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
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'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
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'Class:UserRequest/Attribute:origin/Value:phone' => 'telefon',
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'Class:UserRequest/Attribute:origin/Value:phone+' => '',
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'Class:UserRequest/Attribute:origin/Value:portal' => 'portál',
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'Class:UserRequest/Attribute:origin/Value:portal+' => '',
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'Class:UserRequest/Attribute:parent_change_id' => 'Nadřazená změna',
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'Class:UserRequest/Attribute:parent_change_id+' => '',
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'Class:UserRequest/Attribute:parent_change_ref' => 'Odkaz na nadřazenou změnu',
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'Class:UserRequest/Attribute:parent_change_ref+' => '',
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'Class:UserRequest/Attribute:parent_incident_id' => 'Nadřazený incident',
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'Class:UserRequest/Attribute:parent_incident_id+' => '',
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'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
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'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
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'Class:UserRequest/Attribute:parent_problem_id' => 'Nadřazený problém',
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'Class:UserRequest/Attribute:parent_problem_id+' => '',
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'Class:UserRequest/Attribute:parent_problem_ref' => 'Odkaz na nadřazený problém',
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'Class:UserRequest/Attribute:parent_problem_ref+' => '',
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'Class:UserRequest/Attribute:parent_request_id' => 'Nadřazený požadavek',
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'Class:UserRequest/Attribute:parent_request_id+' => '',
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'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
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'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
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'Class:UserRequest/Attribute:parent_request_ref' => 'Odkaz na nadřazený požadavek',
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'Class:UserRequest/Attribute:parent_request_ref+' => '',
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'Class:UserRequest/Attribute:pending_reason' => 'Důvod pozastavení',
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'Class:UserRequest/Attribute:pending_reason+' => '',
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'Class:UserRequest/Attribute:priority' => 'Priorita',
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'Class:UserRequest/Attribute:priority+' => '',
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'Class:UserRequest/Attribute:priority/Value:1' => 'kritická',
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@@ -84,14 +106,76 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
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'Class:UserRequest/Attribute:priority/Value:3+' => '',
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'Class:UserRequest/Attribute:priority/Value:4' => 'nízká',
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'Class:UserRequest/Attribute:priority/Value:4+' => '',
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'Class:UserRequest/Attribute:public_log' => 'Veřejný záznam',
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'Class:UserRequest/Attribute:public_log+' => '',
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'Class:UserRequest/Attribute:related_request_list' => 'Podřízené požadavky',
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'Class:UserRequest/Attribute:related_request_list+' => 'Všechny požadavky spojené s tímto nadřízeným požadavkem',
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'Class:UserRequest/Attribute:request_type' => 'Typ požadavku',
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'Class:UserRequest/Attribute:request_type+' => '',
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'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Požadavek na službu',
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'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
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'Class:UserRequest/Attribute:urgency' => 'Naléhavost',
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'Class:UserRequest/Attribute:urgency+' => '',
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'Class:UserRequest/Attribute:urgency/Value:1' => 'kritická',
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'Class:UserRequest/Attribute:urgency/Value:1+' => '',
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'Class:UserRequest/Attribute:urgency/Value:2' => 'vysoká',
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'Class:UserRequest/Attribute:urgency/Value:2+' => '',
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'Class:UserRequest/Attribute:urgency/Value:3' => 'střední',
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'Class:UserRequest/Attribute:urgency/Value:3+' => '',
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'Class:UserRequest/Attribute:urgency/Value:4' => 'nízká',
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'Class:UserRequest/Attribute:urgency/Value:4+' => '',
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'Class:UserRequest/Attribute:origin' => 'Původ',
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'Class:UserRequest/Attribute:origin+' => '',
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'Class:UserRequest/Attribute:origin/Value:in_person' => 'Osobně',
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'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Požadavek vytvořený po osobní diskuzi',
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'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
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'Class:UserRequest/Attribute:origin/Value:chat+' => 'Požadavek vytvořený v návaznosti na chat',
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'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
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'Class:UserRequest/Attribute:origin/Value:mail+' => '',
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'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
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'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
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'Class:UserRequest/Attribute:origin/Value:phone' => 'telefon',
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'Class:UserRequest/Attribute:origin/Value:phone+' => '',
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'Class:UserRequest/Attribute:origin/Value:portal' => 'portál',
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'Class:UserRequest/Attribute:origin/Value:portal+' => '',
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'Class:UserRequest/Attribute:approver_id' => 'Schvalovatel',
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'Class:UserRequest/Attribute:approver_id+' => '',
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'Class:UserRequest/Attribute:approver_email' => 'Email schvalovatele',
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'Class:UserRequest/Attribute:approver_email+' => '',
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'Class:UserRequest/Attribute:service_id' => 'Služba',
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'Class:UserRequest/Attribute:service_id+' => '',
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'Class:UserRequest/Attribute:service_name' => 'Název služby',
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'Class:UserRequest/Attribute:service_name+' => '',
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'Class:UserRequest/Attribute:servicesubcategory_id' => 'Podkategorie služeb',
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'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
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'Class:UserRequest/Attribute:servicesubcategory_name' => 'Název podkategorie služeb',
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'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
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'Class:UserRequest/Attribute:escalation_flag' => 'Eskalovat',
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'Class:UserRequest/Attribute:escalation_flag+' => '',
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'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Ne',
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'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
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'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ano',
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'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
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'Class:UserRequest/Attribute:escalation_reason' => 'Důvod eskalace',
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'Class:UserRequest/Attribute:escalation_reason+' => '',
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'Class:UserRequest/Attribute:assignment_date' => 'Datum přidělení',
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'Class:UserRequest/Attribute:assignment_date+' => '',
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'Class:UserRequest/Attribute:resolution_date' => 'Datum vyřešení',
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'Class:UserRequest/Attribute:resolution_date+' => '',
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'Class:UserRequest/Attribute:last_pending_date' => 'Datum posledního pozastavení',
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'Class:UserRequest/Attribute:last_pending_date+' => '',
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'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulovaná doba pozastavení',
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'Class:UserRequest/Attribute:cumulatedpending+' => '',
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'Class:UserRequest/Attribute:tto' => 'TTO',
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'Class:UserRequest/Attribute:tto+' => '',
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'Class:UserRequest/Attribute:ttr' => 'TTR',
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'Class:UserRequest/Attribute:ttr+' => '',
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'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Požadovaný čas přidělení',
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'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
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'Class:UserRequest/Attribute:sla_tto_passed' => 'TTO vypršel',
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'Class:UserRequest/Attribute:sla_tto_passed+' => '',
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'Class:UserRequest/Attribute:sla_tto_over' => 'TTO zmeškán o',
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'Class:UserRequest/Attribute:sla_tto_over+' => '',
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'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Požadovaný čas vyřešení',
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'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
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'Class:UserRequest/Attribute:sla_ttr_passed' => 'TTR vypršel',
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'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
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'Class:UserRequest/Attribute:sla_ttr_over' => 'TTR zmeškán o',
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'Class:UserRequest/Attribute:sla_ttr_over+' => '',
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'Class:UserRequest/Attribute:time_spent' => 'Doba řešení',
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'Class:UserRequest/Attribute:time_spent+' => '',
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'Class:UserRequest/Attribute:resolution_code' => 'Kód řešení',
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'Class:UserRequest/Attribute:resolution_code+' => '',
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'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'asistence',
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@@ -108,70 +192,30 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
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'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'školení',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Datum vyřešení',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Služba',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Název služby',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Podkategorie služeb',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Název podkategorie služeb',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'TTO zmeškán o',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'TTO vypršel',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'TTR zmeškán o',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'TTR vypršel',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:solution' => 'Řešení',
|
||||
'Class:UserRequest/Attribute:solution+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Stav',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Schválený',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Přidělený',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Uzavřený',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskalovaný TTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskalovaný TTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nový',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Pozastavený',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Zamítnutý',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Vyřešený',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Čeká na schválení',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Doba řešení',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => '',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Požadovaný čas přidělení',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => '',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Požadovaný čas vyřešení',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Naléhavost',
|
||||
'Class:UserRequest/Attribute:urgency+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'kritická',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'vysoká',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'střední',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'nízká',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Komentář uživatele',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Důvod pozastavení',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Nadřazený požadavek',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Nadřazený incident',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Odkaz na nadřazený požadavek',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Nadřazený problém',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Odkaz na nadřazený problém',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Nadřazená změna',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Odkaz na nadřazenou změnu',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Podřízené požadavky',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Všechny požadavky spojené s tímto nadřízeným požadavkem',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Veřejný záznam',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction' => 'Spokojenost uživatele',
|
||||
'Class:UserRequest/Attribute:user_satisfaction+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Velmi spokojen',
|
||||
@@ -182,65 +226,42 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Velmi nespokojen',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Komentář uživatele',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Přidělit',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Znovu přidělit',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Schválit',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Zamítnout',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Pozastavit',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Prodleva',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatické vyřešení',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatické uzavření',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Označit jako vyřešené',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Uzavřít požadavek',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Znovu otevřít',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Čeká na schválení',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Požadavek nemůže být nadřazený sám sobě',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'Vyřešit podřízené tikety',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'Kaskádovat vyřešení do podřízeného požadavku (ev_autoresolve) a sjednotit následující vlastnosti: služba, tým, řešitel, informace o vyřešení',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Schválit',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Přidělit',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatické uzavření',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatické vyřešení',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Uzavřít požadavek',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Pozastavit',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Znovu přidělit',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Zamítnout',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Znovu otevřít',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Označit jako vyřešené',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Prodleva',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Čeká na schválení',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest:KnownErrorList' => 'Známé chyby',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Známé chyby související s funkční konfigurační položkou spojenou s daným tiketem',
|
||||
'Menu:NewUserRequest' => 'Nový uživatelský požadavek',
|
||||
'Menu:NewUserRequest+' => 'Vytvořit nový uživatelský požadavek',
|
||||
'Menu:RequestManagement' => 'Helpdesk',
|
||||
'Menu:RequestManagement+' => 'Helpdesk',
|
||||
'Menu:RequestManagementProvider' => 'Poskytovatel helpdesku',
|
||||
'Menu:RequestManagementProvider+' => 'Poskytovatel helpdesku',
|
||||
'Menu:SearchUserRequests' => 'Hledat uživatelské požadavky',
|
||||
'Menu:SearchUserRequests+' => 'Hledat uživatelské požadavky',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Eskalované požadavky',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Eskalované požadavky',
|
||||
'Menu:UserRequest:MyRequests' => 'Požadavky přidělené mně',
|
||||
'Menu:UserRequest:MyRequests+' => 'Požadavky přidělené mně (jako řešiteli)',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Mnou zadané požadavky',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Mnou zadané požadavky',
|
||||
'Menu:UserRequest:OpenRequests' => 'Všechny otevřené požadavky',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Všechny otevřené požadavky',
|
||||
'Menu:UserRequest:Overview' => 'Přehled',
|
||||
'Menu:UserRequest:Overview+' => 'Přehled',
|
||||
'Menu:UserRequest:Provider' => 'Otevřené požadavky předané poskytovateli',
|
||||
'Menu:UserRequest:Provider+' => 'Otevřené požadavky předané poskytovateli',
|
||||
'Menu:UserRequest:Shortcuts' => 'Odkazy',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('CS CZ', 'Czech', 'Čeština', array(
|
||||
'Organization:Overview:UserRequests' => 'Uživatelské požadavky z této organizace',
|
||||
'Organization:Overview:MyUserRequests' => 'Moje uživatelské požadavky pro tuto organizaci',
|
||||
'Organization:Overview:Tickets' => 'Tikety pro tuto organizaci',
|
||||
'Organization:Overview:UserRequests' => 'Uživatelské požadavky z této organizace',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Počet požadavků za posledních 14 dní',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Otevřené požadavky podle řešitele',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Otevřené požadavky podle zákazníka',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Otevřené požadavky podle stavu',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Otevřené požadavky podle typu',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Požadavky za posledních 14 dní podle typu',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Požadavky přidělené mně',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -10,25 +10,83 @@
|
||||
* @author Erik Bøg <erik@boegmoeller.dk>
|
||||
*
|
||||
*/
|
||||
Dict::Add('DA DA', 'Danish', 'Dansk', [
|
||||
Dict::Add('DA DA', 'Danish', 'Dansk', array(
|
||||
'Menu:RequestManagement' => 'Helpdesk',
|
||||
'Menu:RequestManagement+' => '',
|
||||
'Menu:RequestManagementProvider' => 'Helpdesk Leverandør',
|
||||
'Menu:RequestManagementProvider+' => '',
|
||||
'Menu:UserRequest:Provider' => 'Åbne brugerhenvendelser ved leverandør',
|
||||
'Menu:UserRequest:Provider+' => '',
|
||||
'Menu:UserRequest:Overview' => 'Oversigt',
|
||||
'Menu:UserRequest:Overview+' => '',
|
||||
'Menu:NewUserRequest' => 'Ny Bruger henvendelse',
|
||||
'Menu:NewUserRequest+' => '',
|
||||
'Menu:SearchUserRequests' => 'Søg efter brugerhenvendelser',
|
||||
'Menu:SearchUserRequests+' => '',
|
||||
'Menu:UserRequest:Shortcuts' => 'Genveje',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
'Menu:UserRequest:MyRequests' => 'Mine henvendelser',
|
||||
'Menu:UserRequest:MyRequests+' => '',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Mine Support henvendelser',
|
||||
'Menu:UserRequest:MySupportRequests+' => '',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Eskalerede Brugerhenvendelser',
|
||||
'Menu:UserRequest:EscalatedRequests+' => '',
|
||||
'Menu:UserRequest:OpenRequests' => 'Alle åbne brugerhenvendelser',
|
||||
'Menu:UserRequest:OpenRequests+' => '',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Mine tildelte henvendelser',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Brugerhenvendelser de sidste 14 dage efter type',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Antal Brugerhenvendelser de sidste 14 dage',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Åbne brugerhenvendelser efter status',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Åbne brugerhenvendelser efter tildelt til',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Åbne brugerhenvendelser efter type',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Åbne brugerhenvendelser efter bruger',
|
||||
'Class:UserRequest:KnownErrorList' => 'Known Errors',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
|
||||
));
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: UserRequest
|
||||
//
|
||||
|
||||
Dict::Add('DA DA', 'Danish', 'Dansk', array(
|
||||
'Class:UserRequest' => 'Brugerhenvendelse',
|
||||
'Class:UserRequest+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Godkender Email',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Godkender',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Tildelings dato',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Akkumuleret nedetid',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Eskalations Flag',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nej',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ja',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Eskalationsgrund',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Status',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Ny',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskaleret TTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Tildelt',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskaleret TTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Afventer godkendelse',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Godkendt',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Afslået',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Nedetid',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Løst',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Lukket',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Brugerhenvendelse type',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service anmodning',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
|
||||
'Class:UserRequest/Attribute:impact' => 'Påvirkning',
|
||||
'Class:UserRequest/Attribute:impact+' => '',
|
||||
'Class:UserRequest/Attribute:impact/Value:1' => 'Afdeling',
|
||||
@@ -37,42 +95,6 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
|
||||
'Class:UserRequest/Attribute:impact/Value:2+' => 'En service er påvirket',
|
||||
'Class:UserRequest/Attribute:impact/Value:3' => 'Person',
|
||||
'Class:UserRequest/Attribute:impact/Value:3+' => 'En person er påvirket',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Sidste udsættelsesdato',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:origin' => 'Oprindelse',
|
||||
'Class:UserRequest/Attribute:origin+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefon',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Parent Change',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Parent Change Reference',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Parent incident~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Parent Problem',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Parent Incident Reference',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Parent Anmodning',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Parent Brugerhenvendelse Id Friendly Name',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Parent Brugerhenvendelse Reference',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Årsag til afventer',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:priority' => 'Prioritet',
|
||||
'Class:UserRequest/Attribute:priority+' => '',
|
||||
'Class:UserRequest/Attribute:priority/Value:1' => 'Kritisk',
|
||||
@@ -83,14 +105,76 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
|
||||
'Class:UserRequest/Attribute:priority/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:priority/Value:4' => 'Lav',
|
||||
'Class:UserRequest/Attribute:priority/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Offentlig Log',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Afledte Anmodninger',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Brugerhenvendelse type',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service anmodning',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Vigtighed',
|
||||
'Class:UserRequest/Attribute:urgency+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritisk',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Høj',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Middel',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Lav',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:origin' => 'Oprindelse',
|
||||
'Class:UserRequest/Attribute:origin+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefon',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => '',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Godkender',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Godkender Email',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Ydelse',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Ydelses navn',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Ydelse underkategori',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Ydelse underkategori navn',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Eskalations Flag',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nej',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ja',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Eskalationsgrund',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Tildelings dato',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Løst dato',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Sidste udsættelsesdato',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Akkumuleret nedetid',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO (Time To Own)',
|
||||
'Class:UserRequest/Attribute:tto+' => '',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR (Time To Resolve)',
|
||||
'Class:UserRequest/Attribute:ttr+' => '',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO overskredet',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'Overskridelse SLA TTO',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR Deadline',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR overskredet',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'Overskridelse SLA TTR',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Tid forbrugt til løsning',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code' => 'Løsningskode',
|
||||
'Class:UserRequest/Attribute:resolution_code+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance',
|
||||
@@ -107,70 +191,30 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Uddannelse',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Løst dato',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Ydelse',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Ydelses navn',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Ydelse underkategori',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Ydelse underkategori navn',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'Overskridelse SLA TTO',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO overskredet',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'Overskridelse SLA TTR',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR overskredet',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:solution' => 'Løsning',
|
||||
'Class:UserRequest/Attribute:solution+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Status',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Godkendt',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Tildelt',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Lukket',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskaleret TTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskaleret TTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Ny',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Nedetid',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Afslået',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Løst',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Afventer godkendelse',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Tid forbrugt til løsning',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO (Time To Own)',
|
||||
'Class:UserRequest/Attribute:tto+' => '',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR (Time To Resolve)',
|
||||
'Class:UserRequest/Attribute:ttr+' => '',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR Deadline',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Vigtighed',
|
||||
'Class:UserRequest/Attribute:urgency+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritisk',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Høj',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Middel',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Lav',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Bruger kommentar',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Årsag til afventer',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Parent Anmodning',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Parent incident~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Parent Brugerhenvendelse Reference',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Parent Problem',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Parent Incident Reference',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Parent Change',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Parent Change Reference',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Afledte Anmodninger',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Offentlig Log',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction' => 'Brugertilfredshed',
|
||||
'Class:UserRequest/Attribute:user_satisfaction+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Meget tilfreds',
|
||||
@@ -181,65 +225,42 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Meget utilfreds',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Bruger kommentar',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Parent Brugerhenvendelse Id Friendly Name',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Tildelt',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Forny tildeling',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Godkend',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Afslå',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Afventer',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatisk løst',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatisk lukket',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Marker som løst',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Luk denne Anmodning',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Genåben',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Afventer godkendelse',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Cannot assign the Parent request to the request itself~~',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascade the resolution to child requests (ev_autoresolve), and align the following characteristics of the request: service, team, agent, resolution info~~',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Godkend',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Tildelt',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatisk lukket',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatisk løst',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Luk denne Anmodning',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Afventer',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Forny tildeling',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Afslå',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Genåben',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Marker som løst',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Afventer godkendelse',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest:KnownErrorList' => 'Known Errors',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
|
||||
'Menu:NewUserRequest' => 'Ny Bruger henvendelse',
|
||||
'Menu:NewUserRequest+' => '',
|
||||
'Menu:RequestManagement' => 'Helpdesk',
|
||||
'Menu:RequestManagement+' => '',
|
||||
'Menu:RequestManagementProvider' => 'Helpdesk Leverandør',
|
||||
'Menu:RequestManagementProvider+' => '',
|
||||
'Menu:SearchUserRequests' => 'Søg efter brugerhenvendelser',
|
||||
'Menu:SearchUserRequests+' => '',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Eskalerede Brugerhenvendelser',
|
||||
'Menu:UserRequest:EscalatedRequests+' => '',
|
||||
'Menu:UserRequest:MyRequests' => 'Mine henvendelser',
|
||||
'Menu:UserRequest:MyRequests+' => '',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Mine Support henvendelser',
|
||||
'Menu:UserRequest:MySupportRequests+' => '',
|
||||
'Menu:UserRequest:OpenRequests' => 'Alle åbne brugerhenvendelser',
|
||||
'Menu:UserRequest:OpenRequests+' => '',
|
||||
'Menu:UserRequest:Overview' => 'Oversigt',
|
||||
'Menu:UserRequest:Overview+' => '',
|
||||
'Menu:UserRequest:Provider' => 'Åbne brugerhenvendelser ved leverandør',
|
||||
'Menu:UserRequest:Provider+' => '',
|
||||
'Menu:UserRequest:Shortcuts' => 'Genveje',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('DA DA', 'Danish', 'Dansk', array(
|
||||
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
|
||||
'Organization:Overview:MyUserRequests' => 'My User Requests for this organization~~',
|
||||
'Organization:Overview:Tickets' => 'Tickets for this organization~~',
|
||||
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Antal Brugerhenvendelser de sidste 14 dage',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Åbne brugerhenvendelser efter tildelt til',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Åbne brugerhenvendelser efter bruger',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Åbne brugerhenvendelser efter status',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Åbne brugerhenvendelser efter type',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Brugerhenvendelser de sidste 14 dage efter type',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Mine tildelte henvendelser',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -10,25 +10,83 @@
|
||||
* @author ITOMIG GmbH <martin.raenker@itomig.de>
|
||||
*
|
||||
*/
|
||||
Dict::Add('DE DE', 'German', 'Deutsch', [
|
||||
Dict::Add('DE DE', 'German', 'Deutsch', array(
|
||||
'Menu:RequestManagement' => 'Helpdesk',
|
||||
'Menu:RequestManagement+' => 'Verwaltung von Benutzeranfragen',
|
||||
'Menu:RequestManagementProvider' => 'Helpdesk-Provider',
|
||||
'Menu:RequestManagementProvider+' => '',
|
||||
'Menu:UserRequest:Provider' => 'Offene Benutzeranfragen beim Provider',
|
||||
'Menu:UserRequest:Provider+' => '',
|
||||
'Menu:UserRequest:Overview' => 'Übersicht',
|
||||
'Menu:UserRequest:Overview+' => 'Übersicht über Benutzeranfragen',
|
||||
'Menu:NewUserRequest' => 'Neue Benutzeranfrage',
|
||||
'Menu:NewUserRequest+' => 'Neue Benutzeranfrage erstellen',
|
||||
'Menu:SearchUserRequests' => 'Nach Benutzeranfrage suchen',
|
||||
'Menu:SearchUserRequests+' => 'Nach bestehenden Benutzeranfragen suchen',
|
||||
'Menu:UserRequest:Shortcuts' => 'Shortcuts',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
'Menu:UserRequest:MyRequests' => 'Mir zugewiesene Benutzeranfragen',
|
||||
'Menu:UserRequest:MyRequests+' => '',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Von mir gestellte Anfragen',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Benutzeranfragen die ich gemeldet habe',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Eskalierte Benutzeranfragen',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Eskalierte Benutzeranfragen',
|
||||
'Menu:UserRequest:OpenRequests' => 'Alle offenen Benutzeranfragen',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Alle offenen Benutzeranfragen',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Mir zugewiesene Benutzeranfragen',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Benutzeranfragen der letzten 14 Tage nach Typ',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Anzahl Benutzeranfragen der letzten 14 Tage',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Offene Benutzeranfragen nach Status',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Offene Benutzeranfragen nach Bearbeiter',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Offene Benutzeranfragen nach Typ',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Offene Benutzeranfragen nach Kunde',
|
||||
'Class:UserRequest:KnownErrorList' => 'Known Errors',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Dokumentiere Fehler im Zusammenhang mit CIs, die mit dem aktuellen Ticket verknüpft sind',
|
||||
));
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: UserRequest
|
||||
//
|
||||
|
||||
Dict::Add('DE DE', 'German', 'Deutsch', array(
|
||||
'Class:UserRequest' => 'Benutzeranfrage',
|
||||
'Class:UserRequest+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Gemehhmiger-E-Mail',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Genehmiger',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Zuweisungsdatum',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulierte Auszeit',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Eskalations-Flag',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nein',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ja',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Eskalationsgrund',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Status',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Neu',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskaliert TTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Zugewiesen',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskaliert TTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Wartet auf Genehmigung',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Genehmigt',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Abgelehnt',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Auszeit',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Gelöst',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Geschlossen',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Benutzeranfrage-Typ',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service-Request',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
|
||||
'Class:UserRequest/Attribute:impact' => 'Auswirkung',
|
||||
'Class:UserRequest/Attribute:impact+' => 'Die Auswirkung gibt die Schwere des Vorfalls an, oft geschätzt durch die Anzahl der Betroffenen',
|
||||
'Class:UserRequest/Attribute:impact/Value:1' => 'Eine Abteilung',
|
||||
@@ -37,42 +95,6 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
|
||||
'Class:UserRequest/Attribute:impact/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:impact/Value:3' => 'Eine Person',
|
||||
'Class:UserRequest/Attribute:impact/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Letztes Auszeit-Datum',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:origin' => 'Herkunft',
|
||||
'Class:UserRequest/Attribute:origin+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Benutzeranfrage auf Basis einer Diskussion in einem Chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'Persönlich',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Benutzeranfrage auf Basis einer Diskussion im direkten Gespräch',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Benutzeranfrage auf Basis einer empfangenen Mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Benutzeranfrage auf Basis eines Monitoring-Events',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefon',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Benutzeranfrage auf Basis eines Telefonanrufs',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Benutzeranfrage, die über das Portal erstellt wurde',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Parent-Change',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Parent-Change-Referenz',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Parent-Incident',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent-Incident-Referenz',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Parent-Problem',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Parent-Incident-Referenz',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Parent-Request',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Parent-Benutzeranfrage-Anzeigename',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Parent-Benutzeranfrage-Referenz',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Auszeitgrund',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:priority' => 'Priorität',
|
||||
'Class:UserRequest/Attribute:priority+' => '',
|
||||
'Class:UserRequest/Attribute:priority/Value:1' => 'Kritisch',
|
||||
@@ -83,14 +105,76 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
|
||||
'Class:UserRequest/Attribute:priority/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:priority/Value:4' => 'Niedrig',
|
||||
'Class:UserRequest/Attribute:priority/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Öffentliches Log',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Abgeleitete Requests',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Alle abgeleitete Anfragen, die mit dieser Benutzeranfrage verknüpft sind',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Benutzeranfrage-Typ',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service-Request',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Dringlichkeit',
|
||||
'Class:UserRequest/Attribute:urgency+' => 'Wie schnell der Vorfall behandelt werden muss',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritisch',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Hoch',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Mittel',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Niedrig',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:origin' => 'Herkunft',
|
||||
'Class:UserRequest/Attribute:origin+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'Persönlich',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Benutzeranfrage auf Basis einer Diskussion im direkten Gespräch',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Benutzeranfrage auf Basis einer Diskussion in einem Chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Benutzeranfrage auf Basis einer empfangenen Mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Benutzeranfrage auf Basis eines Monitoring-Events',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefon',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Benutzeranfrage auf Basis eines Telefonanrufs',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Benutzeranfrage, die über das Portal erstellt wurde',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Genehmiger',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Gemehhmiger-E-Mail',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Service',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Service-Name',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Service-Unterkategorie',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service-Unterkategorie-Name',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Eskalations-Flag',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nein',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ja',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Eskalationsgrund',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Zuweisungsdatum',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Lösungsdatum',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Letztes Auszeit-Datum',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulierte Auszeit',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO (Time To Own)',
|
||||
'Class:UserRequest/Attribute:tto+' => '',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR (Time To Resolve)',
|
||||
'Class:UserRequest/Attribute:ttr+' => '',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO-Deadline',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO verletzt',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'Überschreitung SLA TTO',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR-Deadline',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR verletzt',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'Überschreitung SLA TTR',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Lösungsdauer',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code' => 'Lösungs-Code',
|
||||
'Class:UserRequest/Attribute:resolution_code+' => 'Was wurde unternommen, um die Anfrage zu lösen?',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Unterstützung',
|
||||
@@ -107,70 +191,30 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Schulung',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Lösungsdatum',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Service',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Service-Name',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Service-Unterkategorie',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service-Unterkategorie-Name',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'Überschreitung SLA TTO',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO verletzt',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'Überschreitung SLA TTR',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR verletzt',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:solution' => 'Lösung',
|
||||
'Class:UserRequest/Attribute:solution+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Status',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Genehmigt',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Zugewiesen',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Geschlossen',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskaliert TTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskaliert TTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Neu',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Auszeit',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Abgelehnt',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Gelöst',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Wartet auf Genehmigung',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Lösungsdauer',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO (Time To Own)',
|
||||
'Class:UserRequest/Attribute:tto+' => '',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO-Deadline',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR (Time To Resolve)',
|
||||
'Class:UserRequest/Attribute:ttr+' => '',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR-Deadline',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Dringlichkeit',
|
||||
'Class:UserRequest/Attribute:urgency+' => 'Wie schnell der Vorfall behandelt werden muss',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritisch',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Hoch',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Mittel',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Niedrig',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Benutzer-Kommentar',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Auszeitgrund',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Parent-Request',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Parent-Incident',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Parent-Benutzeranfrage-Referenz',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Parent-Problem',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Parent-Incident-Referenz',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Parent-Change',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Parent-Change-Referenz',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent-Incident-Referenz',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Abgeleitete Requests',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Alle abgeleitete Anfragen, die mit dieser Benutzeranfrage verknüpft sind',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Öffentliches Log',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction' => 'Benutzerzufriedenheit',
|
||||
'Class:UserRequest/Attribute:user_satisfaction+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Sehr zufrieden',
|
||||
@@ -181,65 +225,42 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Sehr unzufrieden',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Benutzer-Kommentar',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Parent-Benutzeranfrage-Anzeigename',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Zuweisen',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Erneut zuweisen',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Genehmigen',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Ablehnen',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Auszeit',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatisch gelöst',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatisch geschlossen',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Als gelöst markieren',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Diesen Request schließen',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Wiedereröffnen',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Auf Genehmigung warten',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Kann Ticket nicht als eigenes Parent-Ticket verwenden',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'Kind-Tickets lösen',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'Lösung auf Kind-Tickets übertragen (ev_autoresolve), und folgende Ticket-Eigenschaften angleichen: Service, Team, Agent, Lösungsinformationen',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Genehmigen',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Zuweisen',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatisch geschlossen',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatisch gelöst',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Diesen Request schließen',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Auszeit',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Erneut zuweisen',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Ablehnen',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Wiedereröffnen',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Als gelöst markieren',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Auf Genehmigung warten',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest:KnownErrorList' => 'Known Errors',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Dokumentiere Fehler im Zusammenhang mit CIs, die mit dem aktuellen Ticket verknüpft sind',
|
||||
'Menu:NewUserRequest' => 'Neue Benutzeranfrage',
|
||||
'Menu:NewUserRequest+' => 'Neue Benutzeranfrage erstellen',
|
||||
'Menu:RequestManagement' => 'Helpdesk',
|
||||
'Menu:RequestManagement+' => 'Verwaltung von Benutzeranfragen',
|
||||
'Menu:RequestManagementProvider' => 'Helpdesk-Provider',
|
||||
'Menu:RequestManagementProvider+' => '',
|
||||
'Menu:SearchUserRequests' => 'Nach Benutzeranfrage suchen',
|
||||
'Menu:SearchUserRequests+' => 'Nach bestehenden Benutzeranfragen suchen',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Eskalierte Benutzeranfragen',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Eskalierte Benutzeranfragen',
|
||||
'Menu:UserRequest:MyRequests' => 'Mir zugewiesene Benutzeranfragen',
|
||||
'Menu:UserRequest:MyRequests+' => '',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Von mir gestellte Anfragen',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Benutzeranfragen die ich gemeldet habe',
|
||||
'Menu:UserRequest:OpenRequests' => 'Alle offenen Benutzeranfragen',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Alle offenen Benutzeranfragen',
|
||||
'Menu:UserRequest:Overview' => 'Übersicht',
|
||||
'Menu:UserRequest:Overview+' => 'Übersicht über Benutzeranfragen',
|
||||
'Menu:UserRequest:Provider' => 'Offene Benutzeranfragen beim Provider',
|
||||
'Menu:UserRequest:Provider+' => '',
|
||||
'Menu:UserRequest:Shortcuts' => 'Shortcuts',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('DE DE', 'German', 'Deutsch', array(
|
||||
'Organization:Overview:UserRequests' => 'Benutzeranfragen dieser Organisation',
|
||||
'Organization:Overview:MyUserRequests' => 'Mir zugewiesene Benutzeranfragen dieser Organisation',
|
||||
'Organization:Overview:Tickets' => 'Alle Tickets dieser Organisation',
|
||||
'Organization:Overview:UserRequests' => 'Benutzeranfragen dieser Organisation',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Anzahl Benutzeranfragen der letzten 14 Tage',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Offene Benutzeranfragen nach Bearbeiter',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Offene Benutzeranfragen nach Kunde',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Offene Benutzeranfragen nach Status',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Offene Benutzeranfragen nach Typ',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Benutzeranfragen der letzten 14 Tage nach Typ',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Mir zugewiesene Benutzeranfragen',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -7,25 +7,83 @@
|
||||
* @author Miguel Turrubiates <miguel_tf@yahoo.com>
|
||||
* @notas Utilizar codificación UTF-8 para mostrar acentos y otros caracteres especiales
|
||||
*/
|
||||
Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
|
||||
Dict::Add('ES CR', 'Spanish', 'Español, Castellano', array(
|
||||
'Menu:RequestManagement' => 'Administración de Requerimientos',
|
||||
'Menu:RequestManagement+' => 'Administración de Requerimientos',
|
||||
'Menu:RequestManagementProvider' => 'Proveedor de Mesa de Ayuda',
|
||||
'Menu:RequestManagementProvider+' => 'Proveedor de Mesa de Ayuda',
|
||||
'Menu:UserRequest:Provider' => 'Requerimientos Abiertos transferidos a Proveedor',
|
||||
'Menu:UserRequest:Provider+' => 'Requerimientos Abiertos transferidos a Proveedor',
|
||||
'Menu:UserRequest:Overview' => 'Resumen de Requerimientos',
|
||||
'Menu:UserRequest:Overview+' => 'Resumen de Requerimientos',
|
||||
'Menu:NewUserRequest' => 'Nuevo Requerimiento',
|
||||
'Menu:NewUserRequest+' => 'Nuevo Requerimiento',
|
||||
'Menu:SearchUserRequests' => 'Búsqueda de Requerimientos',
|
||||
'Menu:SearchUserRequests+' => 'Búsqueda de Requerimientos',
|
||||
'Menu:UserRequest:Shortcuts' => 'Acceso Rápido',
|
||||
'Menu:UserRequest:Shortcuts+' => 'Acceso Rápido',
|
||||
'Menu:UserRequest:MyRequests' => 'Requerimientos Asignados a Mí',
|
||||
'Menu:UserRequest:MyRequests+' => 'Requerimientos Asignados a Mí (como Analista)',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Llamadas de Soporte Asignadas a Mí',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Llamadas de Soporte Asignadas a Mí (como Analista)',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Requerimientos Escalados',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Requerimientos Escalados',
|
||||
'Menu:UserRequest:OpenRequests' => 'Requerimientos Abiertos',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Requerimientos Abiertos',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Requerimientos asignados a Mí',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requerimientos por Tipo de los Últimos 14 días',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Número de Requerimientos de los Últimos 14 días',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Requerimientos Abiertos por Estatus',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Requerimientos Abiertos por Analista',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Requerimientos Abiertos por Tipo',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Requerimientos Abiertos por Cliente',
|
||||
'Class:UserRequest:KnownErrorList' => 'Errores Conocidos',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Errores conocidos relacionados con el EC funcional vinculado al ticket actual',
|
||||
));
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: UserRequest
|
||||
//
|
||||
|
||||
Dict::Add('ES CR', 'Spanish', 'Español, Castellano', array(
|
||||
'Class:UserRequest' => 'Requerimiento',
|
||||
'Class:UserRequest+' => 'Requerimiento',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Correo Electrónico del Aprobador',
|
||||
'Class:UserRequest/Attribute:approver_email+' => 'Correo Electrónico del Aprobador',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Aprobador',
|
||||
'Class:UserRequest/Attribute:approver_id+' => 'Aprobador',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Fecha de Asignación',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => 'Fecha de Asignación',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Espera Acumulada',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => 'Espera Acumulada',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Bandera de Escalamiento',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => 'Bandera de Escalamiento',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'No',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Si',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Si',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Motivo de Escalamiento',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => 'Motivo de Escalamiento',
|
||||
'Class:UserRequest/Attribute:status' => 'Estatus',
|
||||
'Class:UserRequest/Attribute:status+' => 'Estatus',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nuevo',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => 'Nuevo',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Escalado por Tiempo de Asignación',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => 'Escalado por Tiempo de Asignación',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Asignado',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => 'Asignado',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Escalado por Tiempo de Solución',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => 'Escalado por Tiempo de Solución',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Esperando Aprobación',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => 'Esperando Aprobación',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Aprobado',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => 'Aprobado',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rechazado',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => 'Rechazado',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Pendiente',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => 'Pendiente',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Solucionado',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => 'Solucionado',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Cerrado',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => 'Cerrado',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Tipo de Reporte',
|
||||
'Class:UserRequest/Attribute:request_type+' => 'Tipo de Reporte',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Requerimiento de Servicio',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Requerimiento de Servicio',
|
||||
'Class:UserRequest/Attribute:impact' => 'Impacto',
|
||||
'Class:UserRequest/Attribute:impact+' => 'Impacto',
|
||||
'Class:UserRequest/Attribute:impact/Value:1' => 'Un Departamento',
|
||||
@@ -34,42 +92,6 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
|
||||
'Class:UserRequest/Attribute:impact/Value:2+' => 'Un Servicio',
|
||||
'Class:UserRequest/Attribute:impact/Value:3' => 'Una Persona',
|
||||
'Class:UserRequest/Attribute:impact/Value:3+' => 'Una Persona',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Última Fecha de Espera',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => 'Última Fecha de Espera',
|
||||
'Class:UserRequest/Attribute:origin' => 'Origen',
|
||||
'Class:UserRequest/Attribute:origin+' => 'Origen',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Requerimiento creado después de una discusión en chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'En persona',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Requerimiento creado siguiendo una discusión cara a cara',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Correo-e',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Correo-e',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoreo',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Monitoreo',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Teléfono',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Teléfono',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Portal',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Cambio Padre',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => 'Cambio Padre',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref. Cambio',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => 'Ref. Cambio',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Incidente Padre',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => 'Incidente Padre',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Ref. Inciente Padre',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => 'Ref. Inciente Padre',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Problema Padre',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => 'Problema Padre',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref. Problema',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => 'Ref. Problema',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Requerimiento Padre',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => 'Requerimiento Padre',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => 'parent_request_id_friendlyname',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref. Requerimiento',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => 'Ref. Requerimiento',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Motivo Pendiente',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => 'Motivo Pendiente',
|
||||
'Class:UserRequest/Attribute:priority' => 'Prioridad',
|
||||
'Class:UserRequest/Attribute:priority+' => 'Prioridad',
|
||||
'Class:UserRequest/Attribute:priority/Value:1' => 'Crítica',
|
||||
@@ -80,14 +102,76 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
|
||||
'Class:UserRequest/Attribute:priority/Value:3+' => 'Media',
|
||||
'Class:UserRequest/Attribute:priority/Value:4' => 'Baja',
|
||||
'Class:UserRequest/Attribute:priority/Value:4+' => 'Baja',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Bitácora Pública',
|
||||
'Class:UserRequest/Attribute:public_log+' => 'Bitácora Pública',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Requerimientos Hijo',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Requerimientos Hijo',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Tipo de Reporte',
|
||||
'Class:UserRequest/Attribute:request_type+' => 'Tipo de Reporte',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Requerimiento de Servicio',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Requerimiento de Servicio',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Urgencia',
|
||||
'Class:UserRequest/Attribute:urgency+' => 'Urgencia',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Crítica',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Critica',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Alta',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => 'Alta',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Media',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Media',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Baja',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Baja',
|
||||
'Class:UserRequest/Attribute:origin' => 'Origen',
|
||||
'Class:UserRequest/Attribute:origin+' => 'Origen',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'En persona',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Requerimiento creado siguiendo una discusión cara a cara',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Requerimiento creado después de una discusión en chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Correo-e',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Correo-e',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoreo',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Monitoreo',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Teléfono',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Teléfono',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Portal',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Aprobador',
|
||||
'Class:UserRequest/Attribute:approver_id+' => 'Aprobador',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Correo Electrónico del Aprobador',
|
||||
'Class:UserRequest/Attribute:approver_email+' => 'Correo Electrónico del Aprobador',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Servicio',
|
||||
'Class:UserRequest/Attribute:service_id+' => 'Servicio',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Servicio',
|
||||
'Class:UserRequest/Attribute:service_name+' => 'Servicio',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Subcategoría',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => 'Subcategoría',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Subcategoría',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => 'Subcategoría de Servicio',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Bandera de Escalamiento',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => 'Bandera de Escalamiento',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'No',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Si',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Si',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Motivo de Escalamiento',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => 'Motivo de Escalamiento',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Fecha de Asignación',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => 'Fecha de Asignación',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Fecha de Solución',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => 'Fecha de Solución',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Última Fecha de Espera',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => 'Última Fecha de Espera',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Espera Acumulada',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => 'Espera Acumulada',
|
||||
'Class:UserRequest/Attribute:tto' => 'TDA - Tiempo de Asignación',
|
||||
'Class:UserRequest/Attribute:tto+' => 'Tiempo de Asignación',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TDS - Tiempo de Solución',
|
||||
'Class:UserRequest/Attribute:ttr+' => 'Tiempo de Solución',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Límite de Tiempo de Asignación',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => 'Límite de Tiempo de Asignación',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA de Tiempo de Asignanción Cumplido',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => 'SLA de Tiempo de Asignanción Cumplido',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA de Tiempo de Asignación Excedído',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => 'SLA de Tiempo de Asignación Excedído',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Límite de Tiempo de Solución',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => 'Límite de Tiempo de Solución',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA de Tiempo de Solución Cumplido',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => 'SLA de Tiempo de Solución Cumplido',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA de Tiempo de Solución Excedído',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => 'SLA de Tiempo de Solución Excedído',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Tiempo Utilizado',
|
||||
'Class:UserRequest/Attribute:time_spent+' => 'Tiempo Utilizado',
|
||||
'Class:UserRequest/Attribute:resolution_code' => 'Código de Solución',
|
||||
'Class:UserRequest/Attribute:resolution_code+' => 'Código de Solución',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Asistencia',
|
||||
@@ -104,70 +188,30 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'Actualización de Sistema',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Capacitación',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'Capacitación',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Fecha de Solución',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => 'Fecha de Solución',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Servicio',
|
||||
'Class:UserRequest/Attribute:service_id+' => 'Servicio',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Servicio',
|
||||
'Class:UserRequest/Attribute:service_name+' => 'Servicio',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Subcategoría',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => 'Subcategoría',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Subcategoría',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => 'Subcategoría de Servicio',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA de Tiempo de Asignación Excedído',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => 'SLA de Tiempo de Asignación Excedído',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA de Tiempo de Asignanción Cumplido',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => 'SLA de Tiempo de Asignanción Cumplido',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA de Tiempo de Solución Excedído',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => 'SLA de Tiempo de Solución Excedído',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA de Tiempo de Solución Cumplido',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => 'SLA de Tiempo de Solución Cumplido',
|
||||
'Class:UserRequest/Attribute:solution' => 'Solución',
|
||||
'Class:UserRequest/Attribute:solution+' => 'Solución',
|
||||
'Class:UserRequest/Attribute:status' => 'Estatus',
|
||||
'Class:UserRequest/Attribute:status+' => 'Estatus',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Aprobado',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => 'Aprobado',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Asignado',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => 'Asignado',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Cerrado',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => 'Cerrado',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Escalado por Tiempo de Asignación',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => 'Escalado por Tiempo de Asignación',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Escalado por Tiempo de Solución',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => 'Escalado por Tiempo de Solución',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nuevo',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => 'Nuevo',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Pendiente',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => 'Pendiente',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rechazado',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => 'Rechazado',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Solucionado',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => 'Solucionado',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Esperando Aprobación',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => 'Esperando Aprobación',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Tiempo Utilizado',
|
||||
'Class:UserRequest/Attribute:time_spent+' => 'Tiempo Utilizado',
|
||||
'Class:UserRequest/Attribute:tto' => 'TDA - Tiempo de Asignación',
|
||||
'Class:UserRequest/Attribute:tto+' => 'Tiempo de Asignación',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Límite de Tiempo de Asignación',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => 'Límite de Tiempo de Asignación',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TDS - Tiempo de Solución',
|
||||
'Class:UserRequest/Attribute:ttr+' => 'Tiempo de Solución',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Límite de Tiempo de Solución',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => 'Límite de Tiempo de Solución',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Urgencia',
|
||||
'Class:UserRequest/Attribute:urgency+' => 'Urgencia',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Crítica',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Critica',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Alta',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => 'Alta',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Media',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Media',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Baja',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Baja',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Comentarios del Usuario',
|
||||
'Class:UserRequest/Attribute:user_comment+' => 'Comentarios del Usuario',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Motivo Pendiente',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => 'Motivo Pendiente',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Requerimiento Padre',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => 'Requerimiento Padre',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Incidente Padre',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => 'Incidente Padre',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref. Requerimiento',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => 'Ref. Requerimiento',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Problema Padre',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => 'Problema Padre',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref. Problema',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => 'Ref. Problema',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Cambio Padre',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => 'Cambio Padre',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref. Cambio',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => 'Ref. Cambio',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Ref. Inciente Padre',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => 'Ref. Inciente Padre',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Requerimientos Hijo',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Requerimientos Hijo',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Bitácora Pública',
|
||||
'Class:UserRequest/Attribute:public_log+' => 'Bitácora Pública',
|
||||
'Class:UserRequest/Attribute:user_satisfaction' => 'Satisfacción del Usuario',
|
||||
'Class:UserRequest/Attribute:user_satisfaction+' => 'Satisfacción del Usuario',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Muy Satisfecho',
|
||||
@@ -178,65 +222,42 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Insatisfecha',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Muy Insatisfecho',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Muy Insatisfecho',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Comentarios del Usuario',
|
||||
'Class:UserRequest/Attribute:user_comment+' => 'Comentarios del Usuario',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => 'parent_request_id_friendlyname',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Asignar',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => 'Asignar',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Reasignar',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => 'Reasignar',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Aprobar',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => 'Aprobar',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Rechazar',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => 'Rechazar',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Pendiente',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => 'Pendiente',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => 'Timeout',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Solución Automática',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => 'Solución Automática',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Cierre Automático',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => 'Cierre Automático',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Marcar como Solucionado',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => 'Marcar como Solucionado',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Cerrar este Ticket',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => 'Cerrar este Ticket',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Reabrir',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => 'Reabrir',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Esperando Aprobación',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => 'Esperando Aprobación',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'No puede asignarse el requerimiento Padre a si mismo',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'Resolver tickets hijos',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascadear la solución a los tickets hijos (ev_autoresolve), y alinear las siguientes características: servicio, equipo, agente, información de solución',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Aprobar',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => 'Aprobar',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Asignar',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => 'Asignar',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Cierre Automático',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => 'Cierre Automático',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Solución Automática',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => 'Solución Automática',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Cerrar este Ticket',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => 'Cerrar este Ticket',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Pendiente',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => 'Pendiente',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Reasignar',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => 'Reasignar',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Rechazar',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => 'Rechazar',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Reabrir',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => 'Reabrir',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Marcar como Solucionado',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => 'Marcar como Solucionado',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => 'Timeout',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Esperando Aprobación',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => 'Esperando Aprobación',
|
||||
'Class:UserRequest:KnownErrorList' => 'Errores Conocidos',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Errores conocidos relacionados con el EC funcional vinculado al ticket actual',
|
||||
'Menu:NewUserRequest' => 'Nuevo Requerimiento',
|
||||
'Menu:NewUserRequest+' => 'Nuevo Requerimiento',
|
||||
'Menu:RequestManagement' => 'Administración de Requerimientos',
|
||||
'Menu:RequestManagement+' => 'Administración de Requerimientos',
|
||||
'Menu:RequestManagementProvider' => 'Proveedor de Mesa de Ayuda',
|
||||
'Menu:RequestManagementProvider+' => 'Proveedor de Mesa de Ayuda',
|
||||
'Menu:SearchUserRequests' => 'Búsqueda de Requerimientos',
|
||||
'Menu:SearchUserRequests+' => 'Búsqueda de Requerimientos',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Requerimientos Escalados',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Requerimientos Escalados',
|
||||
'Menu:UserRequest:MyRequests' => 'Requerimientos Asignados a Mí',
|
||||
'Menu:UserRequest:MyRequests+' => 'Requerimientos Asignados a Mí (como Analista)',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Llamadas de Soporte Asignadas a Mí',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Llamadas de Soporte Asignadas a Mí (como Analista)',
|
||||
'Menu:UserRequest:OpenRequests' => 'Requerimientos Abiertos',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Requerimientos Abiertos',
|
||||
'Menu:UserRequest:Overview' => 'Resumen de Requerimientos',
|
||||
'Menu:UserRequest:Overview+' => 'Resumen de Requerimientos',
|
||||
'Menu:UserRequest:Provider' => 'Requerimientos Abiertos transferidos a Proveedor',
|
||||
'Menu:UserRequest:Provider+' => 'Requerimientos Abiertos transferidos a Proveedor',
|
||||
'Menu:UserRequest:Shortcuts' => 'Acceso Rápido',
|
||||
'Menu:UserRequest:Shortcuts+' => 'Acceso Rápido',
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('ES CR', 'Spanish', 'Español, Castellano', array(
|
||||
'Organization:Overview:UserRequests' => 'Requerimientos para esta Organización',
|
||||
'Organization:Overview:MyUserRequests' => 'Mis Requerimientos para esta Organización',
|
||||
'Organization:Overview:Tickets' => 'Tickets para esta Organización',
|
||||
'Organization:Overview:UserRequests' => 'Requerimientos para esta Organización',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Número de Requerimientos de los Últimos 14 días',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Requerimientos Abiertos por Analista',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Requerimientos Abiertos por Cliente',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Requerimientos Abiertos por Estatus',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Requerimientos Abiertos por Tipo',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requerimientos por Tipo de los Últimos 14 días',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Requerimientos asignados a Mí',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,25 +9,83 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('FR FR', 'French', 'Français', [
|
||||
Dict::Add('FR FR', 'French', 'Français', array(
|
||||
'Menu:RequestManagement' => 'Gestion des demandes',
|
||||
'Menu:RequestManagement+' => 'Gestion des demandes utilisateurs',
|
||||
'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseurs',
|
||||
'Menu:RequestManagementProvider+' => '',
|
||||
'Menu:UserRequest:Provider' => 'Demandes transférées à un fournisseur',
|
||||
'Menu:UserRequest:Provider+' => '',
|
||||
'Menu:UserRequest:Overview' => 'Vue d\'ensemble',
|
||||
'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateurs',
|
||||
'Menu:NewUserRequest' => 'Nouvelle demande utilisateur',
|
||||
'Menu:NewUserRequest+' => 'Créer un nouveau ticket de demande utilisateur',
|
||||
'Menu:SearchUserRequests' => 'Rechercher des demandes utilisateur',
|
||||
'Menu:SearchUserRequests+' => 'Rechercher parmi les demandes utilisateur',
|
||||
'Menu:UserRequest:Shortcuts' => 'Raccourcis',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
'Menu:UserRequest:MyRequests' => 'Demandes utilisateurs qui me sont assignées',
|
||||
'Menu:UserRequest:MyRequests+' => '',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Mes appels de support',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Les appels que j\'ai passés',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Demandes en escalade',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Demandes utilisateurs en escalade',
|
||||
'Menu:UserRequest:OpenRequests' => 'Demandes en cours',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Toutes les demandes utilisateurs en cours',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Demandes utilisateurs qui me sont assignées',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requêtes des 14 derniers jours par type',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Requêtes des 14 derniers jours',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Requêtes ouvertes par statut',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Requêtes ouvertes par agent',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Requêtes ouvertes par type',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Requêtes ouvertes par client',
|
||||
'Class:UserRequest:KnownErrorList' => 'Erreurs connues',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Erreurs connues liées à des éléments de configuration impactés par ce ticket',
|
||||
));
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: UserRequest
|
||||
//
|
||||
|
||||
Dict::Add('FR FR', 'French', 'Français', array(
|
||||
'Class:UserRequest' => 'Demande Utilisateur',
|
||||
'Class:UserRequest+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Email Approbateur',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Approbateur',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Date d\'assignation',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Temps cumulé de suspension',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Ticket à surveiller',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Non',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Oui',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Raison de surveillance',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Etat',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nouveau',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Escalade tto',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Assignée',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Escalade ttr',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'En attente d\'approbation',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Approuvée',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rejetée',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'En attente',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Résolue',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Fermée',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Type de Requête',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'demande de service',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Demander la mise en place d\'une nouvelle fonctionalité',
|
||||
'Class:UserRequest/Attribute:impact' => 'Impact',
|
||||
'Class:UserRequest/Attribute:impact+' => 'Impact indique la séverité de la demande, souvent estimé par le nombre de personnes impactées.',
|
||||
'Class:UserRequest/Attribute:impact/Value:1' => 'Un département',
|
||||
@@ -36,42 +94,6 @@ Dict::Add('FR FR', 'French', 'Français', [
|
||||
'Class:UserRequest/Attribute:impact/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:impact/Value:3' => 'Une personne',
|
||||
'Class:UserRequest/Attribute:impact/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Dernière date de suspension',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:origin' => 'Origine',
|
||||
'Class:UserRequest/Attribute:origin+' => 'Canal par lequel la demande est arrivée',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Demande créée suite à une discussion sur un chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'En personne',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Demande créée suite à une discussion en face à face',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Email',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Demande créée suite à la reception d\'un email',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Supervision',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Demande créée suite à une alerte d\'un systéme de supervision',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Téléphone',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Demande créée suite à un appel téléphonique',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portail',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Demande créée via un portail utilisateur',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Changement parent',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref Changement parent',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Incident parent',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Référence Incident parent',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Problème lié',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref Problème lié',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Requête parente',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'nom usuel requête parente',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref requête parent',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Raison de suspension',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:priority' => 'Priorité',
|
||||
'Class:UserRequest/Attribute:priority+' => 'Ordre dans lequel les demandes doivent être traitées',
|
||||
'Class:UserRequest/Attribute:priority/Value:1' => 'Critique',
|
||||
@@ -82,20 +104,76 @@ Dict::Add('FR FR', 'French', 'Français', [
|
||||
'Class:UserRequest/Attribute:priority/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:priority/Value:4' => 'Basse',
|
||||
'Class:UserRequest/Attribute:priority/Value:4+' => 'Priorité la plus basse',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Journal public',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Requêtes filles',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Toutes les requêtes liées à cette requête parente',
|
||||
'Class:UserRequest/Attribute:related_request_list/UI:Links:Create:Button+' => 'Créer une %4$s',
|
||||
'Class:UserRequest/Attribute:related_request_list/UI:Links:Create:Modal:Title' => 'Ajouter une %4$s à %2$s',
|
||||
'Class:UserRequest/Attribute:related_request_list/UI:Links:Delete:Button+' => 'Supprimer cette %4$s',
|
||||
'Class:UserRequest/Attribute:related_request_list/UI:Links:Delete:Modal:Title' => 'Supprimer une %4$s',
|
||||
'Class:UserRequest/Attribute:related_request_list/UI:Links:Remove:Button+' => 'Retirer cette %4$s',
|
||||
'Class:UserRequest/Attribute:related_request_list/UI:Links:Remove:Modal:Title' => 'Retirer cette %4$s de sa %1$s',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Type de Requête',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'demande de service',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Demander la mise en place d\'une nouvelle fonctionalité',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Urgence',
|
||||
'Class:UserRequest/Attribute:urgency+' => 'Avec quelle célérité la demande doit être traitée',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Critique',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Haute',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Moyenne',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Basse',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:origin' => 'Origine',
|
||||
'Class:UserRequest/Attribute:origin+' => 'Canal par lequel la demande est arrivée',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'En personne',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Demande créée suite à une discussion en face à face',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Demande créée suite à une discussion sur un chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Email',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Demande créée suite à la reception d\'un email',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Supervision',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Demande créée suite à une alerte d\'un systéme de supervision',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Téléphone',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Demande créée suite à un appel téléphonique',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portail',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Demande créée via un portail utilisateur',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Approbateur',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Email Approbateur',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Service',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Nom du service',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Sous catégorie de service',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nom Sous catégorie de service',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Ticket à surveiller',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Non',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Oui',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Raison de surveillance',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Date d\'assignation',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Date de résolution',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Dernière date de suspension',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Temps cumulé de suspension',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => 'Delai garanti d\'assignation',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => 'Délai garanti de résolution',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Echéance TTO',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO dépassé ?',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => 'SLA TTO dépassé ?',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'Dépassement SLA TTO',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Echéance TTR',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR dépassé ?',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'Dépassement SLA TTR',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Délai de résolution',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code' => 'Code de résolution',
|
||||
'Class:UserRequest/Attribute:resolution_code+' => 'Qu\'est-ce qui a été fait pour résoudre la demande ?',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance',
|
||||
@@ -112,70 +190,36 @@ Dict::Add('FR FR', 'French', 'Français', [
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Formation',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Date de résolution',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Service',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Nom du service',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Sous catégorie de service',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nom Sous catégorie de service',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'Dépassement SLA TTO',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO dépassé ?',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => 'SLA TTO dépassé ?',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'Dépassement SLA TTR',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR dépassé ?',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:solution' => 'Solution',
|
||||
'Class:UserRequest/Attribute:solution+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Etat',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Approuvée',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Assignée',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Fermée',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Escalade tto',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Escalade ttr',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nouveau',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'En attente',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rejetée',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Résolue',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'En attente d\'approbation',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Délai de résolution',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => 'Delai garanti d\'assignation',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Echéance TTO',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => 'Délai garanti de résolution',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Echéance TTR',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Urgence',
|
||||
'Class:UserRequest/Attribute:urgency+' => 'Avec quelle célérité la demande doit être traitée',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Critique',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Haute',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Moyenne',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Basse',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Commentaire client',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Raison de suspension',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Requête parente',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Incident parent',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref requête parent',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Problème lié',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref Problème lié',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Changement parent',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref Changement parent',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Référence Incident parent',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Requêtes filles',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Toutes les requêtes liées à cette requête parente',
|
||||
'Class:UserRequest/Attribute:related_request_list/UI:Links:Create:Button+' => 'Créer une %4$s',
|
||||
'Class:UserRequest/Attribute:related_request_list/UI:Links:Create:Modal:Title' => 'Ajouter une %4$s à %2$s',
|
||||
'Class:UserRequest/Attribute:related_request_list/UI:Links:Delete:Button+' => 'Supprimer cette %4$s',
|
||||
'Class:UserRequest/Attribute:related_request_list/UI:Links:Delete:Modal:Title' => 'Supprimer une %4$s',
|
||||
'Class:UserRequest/Attribute:related_request_list/UI:Links:Remove:Button+' => 'Retirer cette %4$s',
|
||||
'Class:UserRequest/Attribute:related_request_list/UI:Links:Remove:Modal:Title' => 'Retirer cette %4$s de sa %1$s',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Journal public',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction' => 'Satisfaction client',
|
||||
'Class:UserRequest/Attribute:user_satisfaction+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Très satisfait',
|
||||
@@ -186,65 +230,42 @@ Dict::Add('FR FR', 'French', 'Français', [
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Très mécontent',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'La demande parente ne peut pas être assignée à elle même',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets (résoudre les tickets fils)',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascader l\'action de résolution de la demande (ev_autoresolve), et aligner les caractéristiques suivantes : service, équipe, agent, information de résolution',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Approuver',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Commentaire client',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'nom usuel requête parente',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Assigner',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Fermeture automatique',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Résolution automatique',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Clore cette demande',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'En attente',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Réassigner',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Approuver',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Rejeter',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Ré-ouvrir',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Marquer comme résolu',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'En attente',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'ev_timeout',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Résolution automatique',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Fermeture automatique',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Marquer comme résolu',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Clore cette demande',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Ré-ouvrir',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Attendre une approbation',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest:KnownErrorList' => 'Erreurs connues',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Erreurs connues liées à des éléments de configuration impactés par ce ticket',
|
||||
'Menu:NewUserRequest' => 'Nouvelle demande utilisateur',
|
||||
'Menu:NewUserRequest+' => 'Créer un nouveau ticket de demande utilisateur',
|
||||
'Menu:RequestManagement' => 'Gestion des demandes',
|
||||
'Menu:RequestManagement+' => 'Gestion des demandes utilisateurs',
|
||||
'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseurs',
|
||||
'Menu:RequestManagementProvider+' => '',
|
||||
'Menu:SearchUserRequests' => 'Rechercher des demandes utilisateur',
|
||||
'Menu:SearchUserRequests+' => 'Rechercher parmi les demandes utilisateur',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Demandes en escalade',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Demandes utilisateurs en escalade',
|
||||
'Menu:UserRequest:MyRequests' => 'Demandes utilisateurs qui me sont assignées',
|
||||
'Menu:UserRequest:MyRequests+' => '',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Mes appels de support',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Les appels que j\'ai passés',
|
||||
'Menu:UserRequest:OpenRequests' => 'Demandes en cours',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Toutes les demandes utilisateurs en cours',
|
||||
'Menu:UserRequest:Overview' => 'Vue d\'ensemble',
|
||||
'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateurs',
|
||||
'Menu:UserRequest:Provider' => 'Demandes transférées à un fournisseur',
|
||||
'Menu:UserRequest:Provider+' => '',
|
||||
'Menu:UserRequest:Shortcuts' => 'Raccourcis',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'La demande parente ne peut pas être assignée à elle même',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets (résoudre les tickets fils)',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascader l\'action de résolution de la demande (ev_autoresolve), et aligner les caractéristiques suivantes : service, équipe, agent, information de résolution'
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('FR FR', 'French', 'Français', array(
|
||||
'Organization:Overview:UserRequests' => 'Demandes Utilisateurs pour cette organisation',
|
||||
'Organization:Overview:MyUserRequests' => 'Mes Demandes Utilisateurs pour cette organisation',
|
||||
'Organization:Overview:Tickets' => 'Les Tickets de cette organisation',
|
||||
'Organization:Overview:UserRequests' => 'Demandes Utilisateurs pour cette organisation',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Requêtes des 14 derniers jours',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Requêtes ouvertes par agent',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Requêtes ouvertes par client',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Requêtes ouvertes par statut',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Requêtes ouvertes par type',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requêtes des 14 derniers jours par type',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Demandes utilisateurs qui me sont assignées',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,25 +9,83 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('HU HU', 'Hungarian', 'Magyar', [
|
||||
Dict::Add('HU HU', 'Hungarian', 'Magyar', array(
|
||||
'Menu:RequestManagement' => 'Helpdesk',
|
||||
'Menu:RequestManagement+' => 'Felhasználói kérések kezelése',
|
||||
'Menu:RequestManagementProvider' => 'Helpdesk szolgáltató',
|
||||
'Menu:RequestManagementProvider+' => 'Helpdesk szolgáltató',
|
||||
'Menu:UserRequest:Provider' => 'Szolgáltatónak továbbított nyitott kérelem',
|
||||
'Menu:UserRequest:Provider+' => '',
|
||||
'Menu:UserRequest:Overview' => 'Áttekintő',
|
||||
'Menu:UserRequest:Overview+' => 'Áttekintő oldal',
|
||||
'Menu:NewUserRequest' => 'Új felhasználói kérelem',
|
||||
'Menu:NewUserRequest+' => 'Új felhasználói kérelem hibajegy létrehozása',
|
||||
'Menu:SearchUserRequests' => 'Felhasználói kérelmek keresése',
|
||||
'Menu:SearchUserRequests+' => 'Felhasználó kérelem hibajegyek keresése',
|
||||
'Menu:UserRequest:Shortcuts' => 'Gyorsgombok',
|
||||
'Menu:UserRequest:Shortcuts+' => 'Gyorselérés gombok',
|
||||
'Menu:UserRequest:MyRequests' => 'Hozzám rendelt kérelmek',
|
||||
'Menu:UserRequest:MyRequests+' => 'Ügyintézőként hozzám rendelt kérelmek',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Támogatási kérelmeim',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Hozzám rendelt támogatási kérelmek',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Sürgős kérelmek',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Sürgős kérelmek',
|
||||
'Menu:UserRequest:OpenRequests' => 'Nyitott kérelmek',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Nyitott kérelmek összesítése',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Hozzám rendelt kérelmek',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Az elmúlt 14 nap kérelmei típusonként',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Az elmúlt 14 napban érkezett kérelmek száma',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Nyitott kérelmek állapotuk szerint',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Nyitott kérelmek ügyintézőnként',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Nyitott kérelmek típusonként',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Nyitott kérelmek ügyfelenként',
|
||||
'Class:UserRequest:KnownErrorList' => 'Ismert hibák',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
|
||||
));
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: UserRequest
|
||||
//
|
||||
|
||||
Dict::Add('HU HU', 'Hungarian', 'Magyar', array(
|
||||
'Class:UserRequest' => 'Felhasználói kérelem',
|
||||
'Class:UserRequest+' => '~~',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Jóváhagyó email címe',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '~~',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Jóváhagyó',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Megbízási dátum',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulált függőben lévő',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Sürgős jelzés',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nem',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Igen',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Sürgősségi ok',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:status' => 'Állapot',
|
||||
'Class:UserRequest/Attribute:status+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Új',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eszkalált TTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Hozzárendelt',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eszkalált TTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Jóváhagyásra vár',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Jóváhagyva',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Elutasítva',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Függőben',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Megoldva',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Lezárt',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Kérelem típus',
|
||||
'Class:UserRequest/Attribute:request_type+' => '~~',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Szolgáltatáskérés',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
|
||||
'Class:UserRequest/Attribute:impact' => 'Hatása',
|
||||
'Class:UserRequest/Attribute:impact+' => 'Impact is the severity of the fault, how many end users are affected.~~',
|
||||
'Class:UserRequest/Attribute:impact/Value:1' => 'Részlegre',
|
||||
@@ -36,42 +94,6 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
|
||||
'Class:UserRequest/Attribute:impact/Value:2+' => '~~',
|
||||
'Class:UserRequest/Attribute:impact/Value:3' => 'Személyre',
|
||||
'Class:UserRequest/Attribute:impact/Value:3+' => '~~',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Függőben lévőség dátum',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:origin' => 'Eredet',
|
||||
'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Email',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Felügyelet',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefon',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portál',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Fölérendelt változás',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Referenciaszám',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Fölérendelt incidens',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Referenciaszám.',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Fölérendelt probléma',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Referenciaszám',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Fölérendelt kérelem',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Referenciaszám',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Függőben lévőség ok',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:priority' => 'Prioritás',
|
||||
'Class:UserRequest/Attribute:priority+' => 'Order in which tickets need to be handled~~',
|
||||
'Class:UserRequest/Attribute:priority/Value:1' => 'Kritikus',
|
||||
@@ -82,14 +104,76 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
|
||||
'Class:UserRequest/Attribute:priority/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:priority/Value:4' => 'Alacsony',
|
||||
'Class:UserRequest/Attribute:priority/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Nyilvános napló',
|
||||
'Class:UserRequest/Attribute:public_log+' => '~~',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Kapcsolódó kérelmek',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Ehhez a kérelemhez kapcsolódó kérelmek',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Kérelem típus',
|
||||
'Class:UserRequest/Attribute:request_type+' => '~~',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Szolgáltatáskérés',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Sürgősség',
|
||||
'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Nem várhat',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Nagyon sürgős',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Sürgős',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Nem sürgős',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:origin' => 'Eredet',
|
||||
'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Email',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Felügyelet',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefon',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portál',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => '',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Jóváhagyó',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Jóváhagyó email címe',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Szolgáltatás',
|
||||
'Class:UserRequest/Attribute:service_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Szolgáltatás név',
|
||||
'Class:UserRequest/Attribute:service_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Szolgáltatás alkategória',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Szolgáltatás alkategória név',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Sürgős jelzés',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nem',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Igen',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Sürgősségi ok',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Megbízási dátum',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Megoldási dátum',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Függőben lévőség dátum',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulált függőben lévő',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO határidő',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO letelve',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO túllépve',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR határidő',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR letelve',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR túllépve',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Időráfordítás',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '~~',
|
||||
'Class:UserRequest/Attribute:resolution_code' => 'Megoldás kód',
|
||||
'Class:UserRequest/Attribute:resolution_code+' => 'What was done to resolve the request?~~',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Támogatás',
|
||||
@@ -106,70 +190,30 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Oktatás',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Megoldási dátum',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Szolgáltatás',
|
||||
'Class:UserRequest/Attribute:service_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Szolgáltatás név',
|
||||
'Class:UserRequest/Attribute:service_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Szolgáltatás alkategória',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Szolgáltatás alkategória név',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO túllépve',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO letelve',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR túllépve',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR letelve',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:solution' => 'Megoldás',
|
||||
'Class:UserRequest/Attribute:solution+' => '~~',
|
||||
'Class:UserRequest/Attribute:status' => 'Állapot',
|
||||
'Class:UserRequest/Attribute:status+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Jóváhagyva',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Hozzárendelt',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Lezárt',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eszkalált TTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eszkalált TTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Új',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Függőben',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Elutasítva',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Megoldva',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Jóváhagyásra vár',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Időráfordítás',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '~~',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO határidő',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR határidő',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Sürgősség',
|
||||
'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Nem várhat',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Nagyon sürgős',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Sürgős',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Nem sürgős',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Felhasználói megjegyzés',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '~~',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Függőben lévőség ok',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Fölérendelt kérelem',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Fölérendelt incidens',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Referenciaszám',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Fölérendelt probléma',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Referenciaszám',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Fölérendelt változás',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Referenciaszám',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Referenciaszám.',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Kapcsolódó kérelmek',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Ehhez a kérelemhez kapcsolódó kérelmek',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Nyilvános napló',
|
||||
'Class:UserRequest/Attribute:public_log+' => '~~',
|
||||
'Class:UserRequest/Attribute:user_satisfaction' => 'Felhasználói elégedettség',
|
||||
'Class:UserRequest/Attribute:user_satisfaction+' => '~~',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Nagyon elégedett',
|
||||
@@ -180,65 +224,42 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Nagyon elégedetlen',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Felhasználói megjegyzés',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Hozzárendelés',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Újra hozzárendelés',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Jóváhagyás',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Elutasítás',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Függőben',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Időtúllépés',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatikus megoldás',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatikus lezárás',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Megoldva',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Lezárás',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Újranyitás',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Jóváhagyásra vár',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Nem lehet hozzárendelni a Fölérendelt kérelmet magához a kérelemhez',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'A megoldás kaszkádosítása a kapcsolódó kérésekhez (ev_autoresolve), és a kérés következő jellemzőinek összehangolása: szolgáltatás, csapat, ügyintéző, megoldási információ.',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Jóváhagyás',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Hozzárendelés',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatikus lezárás',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatikus megoldás',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Lezárás',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Függőben',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Újra hozzárendelés',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Elutasítás',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Újranyitás',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Megoldva',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Időtúllépés',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Jóváhagyásra vár',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
|
||||
'Class:UserRequest:KnownErrorList' => 'Ismert hibák',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
|
||||
'Menu:NewUserRequest' => 'Új felhasználói kérelem',
|
||||
'Menu:NewUserRequest+' => 'Új felhasználói kérelem hibajegy létrehozása',
|
||||
'Menu:RequestManagement' => 'Helpdesk',
|
||||
'Menu:RequestManagement+' => 'Felhasználói kérések kezelése',
|
||||
'Menu:RequestManagementProvider' => 'Helpdesk szolgáltató',
|
||||
'Menu:RequestManagementProvider+' => 'Helpdesk szolgáltató',
|
||||
'Menu:SearchUserRequests' => 'Felhasználói kérelmek keresése',
|
||||
'Menu:SearchUserRequests+' => 'Felhasználó kérelem hibajegyek keresése',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Sürgős kérelmek',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Sürgős kérelmek',
|
||||
'Menu:UserRequest:MyRequests' => 'Hozzám rendelt kérelmek',
|
||||
'Menu:UserRequest:MyRequests+' => 'Ügyintézőként hozzám rendelt kérelmek',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Támogatási kérelmeim',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Hozzám rendelt támogatási kérelmek',
|
||||
'Menu:UserRequest:OpenRequests' => 'Nyitott kérelmek',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Nyitott kérelmek összesítése',
|
||||
'Menu:UserRequest:Overview' => 'Áttekintő',
|
||||
'Menu:UserRequest:Overview+' => 'Áttekintő oldal',
|
||||
'Menu:UserRequest:Provider' => 'Szolgáltatónak továbbított nyitott kérelem',
|
||||
'Menu:UserRequest:Provider+' => '',
|
||||
'Menu:UserRequest:Shortcuts' => 'Gyorsgombok',
|
||||
'Menu:UserRequest:Shortcuts+' => 'Gyorselérés gombok',
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('HU HU', 'Hungarian', 'Magyar', array(
|
||||
'Organization:Overview:UserRequests' => 'Felhasználói kérelmek ebből a szervezeti egységből',
|
||||
'Organization:Overview:MyUserRequests' => 'Hozzám rendelt kérelmek ebből a szervezeti egységből',
|
||||
'Organization:Overview:Tickets' => 'Hibajegyek ebből a szervezeti egységből',
|
||||
'Organization:Overview:UserRequests' => 'Felhasználói kérelmek ebből a szervezeti egységből',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Az elmúlt 14 napban érkezett kérelmek száma',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Nyitott kérelmek ügyintézőnként',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Nyitott kérelmek ügyfelenként',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Nyitott kérelmek állapotuk szerint',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Nyitott kérelmek típusonként',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Az elmúlt 14 nap kérelmei típusonként',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Hozzám rendelt kérelmek',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,25 +9,83 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('IT IT', 'Italian', 'Italiano', [
|
||||
Dict::Add('IT IT', 'Italian', 'Italiano', array(
|
||||
'Menu:RequestManagement' => 'Service Request',
|
||||
'Menu:RequestManagement+' => 'Service Request',
|
||||
'Menu:RequestManagementProvider' => 'Service Request Fornitore',
|
||||
'Menu:RequestManagementProvider+' => 'Service Request Fornitore',
|
||||
'Menu:UserRequest:Provider' => 'Richiesta trasferita al fornitore',
|
||||
'Menu:UserRequest:Provider+' => 'Richiesta trasferita al fornitore',
|
||||
'Menu:UserRequest:Overview' => 'Panoramica',
|
||||
'Menu:UserRequest:Overview+' => 'Panoramica',
|
||||
'Menu:NewUserRequest' => 'Nuova richiesta utente',
|
||||
'Menu:NewUserRequest+' => 'Creare una nuova richiesta utente ticket',
|
||||
'Menu:SearchUserRequests' => 'Ricerca per richiesta utente',
|
||||
'Menu:SearchUserRequests+' => 'Ricerca per richiesta utente ticekt',
|
||||
'Menu:UserRequest:Shortcuts' => 'Scorciatoia',
|
||||
'Menu:UserRequest:Shortcuts+' => '~~',
|
||||
'Menu:UserRequest:MyRequests' => 'Richiesta assegnata a me',
|
||||
'Menu:UserRequest:MyRequests+' => 'Richiesta assegnata a me (come agente)',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Le mie richieste',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Le mie richieste',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Richieste importanti',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Richieste importanti',
|
||||
'Menu:UserRequest:OpenRequests' => 'Tutte le richieste aperte',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Tutte le richieste aperte',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Richieste assegnate a me',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Richieste degli ultimi 14 giorni per tipo',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Numero delle richieste degli ultimi 14 giorni',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Richieste aperte per stato',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Richieste aperte per agente',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Richieste aperte per tipo',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Richieste aperte dal cliente',
|
||||
'Class:UserRequest:KnownErrorList' => 'Errori conosciuti',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Errori conosciuti relativi al CI funzionale collegato al ticket corrente',
|
||||
));
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: UserRequest
|
||||
//
|
||||
|
||||
Dict::Add('IT IT', 'Italian', 'Italiano', array(
|
||||
'Class:UserRequest' => 'Richiesta utente',
|
||||
'Class:UserRequest+' => '~~',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Mail dell\'approvatore',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '~~',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Approvatore',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Data di assegnazione',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Spunta importante',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'No',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Sì',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Sì',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Motivo importante',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:status' => 'Stato',
|
||||
'Class:UserRequest/Attribute:status+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nuovo',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'TTO sorpassato',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Assegnato',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'TTR sorpassato',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'In attesa di approvazione',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Approvato',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rifiutato',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'In attesa ',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Risolto',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Chiuso',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Tipo Richiesta',
|
||||
'Class:UserRequest/Attribute:request_type+' => '~~',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Richiesta di servizio',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Richiesta di servizio',
|
||||
'Class:UserRequest/Attribute:impact' => 'Impatto',
|
||||
'Class:UserRequest/Attribute:impact+' => 'L\'impatto indica la gravità della richiesta, stimata anche in base al numero di utenti colpiti',
|
||||
'Class:UserRequest/Attribute:impact/Value:1' => 'Un dipartimento',
|
||||
@@ -36,42 +94,6 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
|
||||
'Class:UserRequest/Attribute:impact/Value:2+' => '~~',
|
||||
'Class:UserRequest/Attribute:impact/Value:3' => 'Una persona',
|
||||
'Class:UserRequest/Attribute:impact/Value:3+' => '~~',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Ultima data di messa in attesa',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:origin' => 'Origine',
|
||||
'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Richiesta creata a seguito di una discussione in chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'Di persona',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Richiesta creata a seguito di una discussione di persona',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefono',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Telefono',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portale',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Portale',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Richiesta di cambio padre',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref.',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Incidente padre',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Riferimento incidente padre',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Problema padre',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref.',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Richiesta padre',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref.',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Ragione della messa in attesa',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:priority' => 'Priorità',
|
||||
'Class:UserRequest/Attribute:priority+' => 'Ordine in cui i ticket devono essere gestiti',
|
||||
'Class:UserRequest/Attribute:priority/Value:1' => 'Critica',
|
||||
@@ -82,82 +104,6 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
|
||||
'Class:UserRequest/Attribute:priority/Value:3+' => 'Media',
|
||||
'Class:UserRequest/Attribute:priority/Value:4' => 'Bassa',
|
||||
'Class:UserRequest/Attribute:priority/Value:4+' => 'Bassa',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Log pubblico',
|
||||
'Class:UserRequest/Attribute:public_log+' => '~~',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Richiesta figlia',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Tutte le richieste legate a questa richiesta padre',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Tipo Richiesta',
|
||||
'Class:UserRequest/Attribute:request_type+' => '~~',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Richiesta di servizio',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Richiesta di servizio',
|
||||
'Class:UserRequest/Attribute:resolution_code' => 'Codice di risoluzione',
|
||||
'Class:UserRequest/Attribute:resolution_code+' => 'Cosa è stato fatto per risolvere la richiesta?',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistenza',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'Assistenza',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Risoluzione bug',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => 'Risoluzione bug',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Riparazione hardware',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => 'Riparazione Hardware',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Altro',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:other+' => 'Altro',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Patch software',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => 'Patch software',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'Aggiornamento sistemi',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'Aggiornamento sistemi',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Formazione',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'Formazione',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Data di risoluzione',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Servizio',
|
||||
'Class:UserRequest/Attribute:service_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Nome del servizio',
|
||||
'Class:UserRequest/Attribute:service_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Sottocategoria servizio',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nome della sottocategoria servizio',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO over',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO superato',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR over',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR superato',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:solution' => 'Soluzione',
|
||||
'Class:UserRequest/Attribute:solution+' => '~~',
|
||||
'Class:UserRequest/Attribute:status' => 'Stato',
|
||||
'Class:UserRequest/Attribute:status+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Approvato',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Assegnato',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Chiuso',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'TTO sorpassato',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'TTR sorpassato',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nuovo',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'In attesa ',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rifiutato',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Risolto',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'In attesa di approvazione',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Tempo di risoluzione',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '~~',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Deadline TTO',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Deadline TTR',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Urgenza',
|
||||
'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Critica',
|
||||
@@ -168,8 +114,106 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Media',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Bassa',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Bassa',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Commento utente',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '~~',
|
||||
'Class:UserRequest/Attribute:origin' => 'Origine',
|
||||
'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'Di persona',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Richiesta creata a seguito di una discussione di persona',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Richiesta creata a seguito di una discussione in chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefono',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Telefono',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portale',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Portale',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Approvatore',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Mail dell\'approvatore',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Servizio',
|
||||
'Class:UserRequest/Attribute:service_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Nome del servizio',
|
||||
'Class:UserRequest/Attribute:service_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Sottocategoria servizio',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nome della sottocategoria servizio',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Spunta importante',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'No',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Sì',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Sì',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Motivo importante',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Data di assegnazione',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Data di risoluzione',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Ultima data di messa in attesa',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Deadline TTO',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO superato',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO over',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Deadline TTR',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR superato',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR over',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Tempo di risoluzione',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '~~',
|
||||
'Class:UserRequest/Attribute:resolution_code' => 'Codice di risoluzione',
|
||||
'Class:UserRequest/Attribute:resolution_code+' => 'Cosa è stato fatto per risolvere la richiesta?',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistenza',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'Assistenza',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Risoluzione bug',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => 'Risoluzione bug',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Riparazione hardware',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => 'Riparazione hardware',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Altro',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:other+' => 'Altro',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Patch software',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => 'Patch software',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'Aggiornamento sistemi',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'Aggiornamento sistemi',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Formazione',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'Formazione',
|
||||
'Class:UserRequest/Attribute:solution' => 'Soluzione',
|
||||
'Class:UserRequest/Attribute:solution+' => '~~',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Ragione della messa in attesa',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Richiesta padre',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Incidente padre',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref.',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Problema padre',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref.',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Richiesta di cambio padre',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref.',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Riferimento incidente padre',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Richiesta figlia',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Tutte le richieste legate a questa richiesta padre',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Log pubblico',
|
||||
'Class:UserRequest/Attribute:public_log+' => '~~',
|
||||
'Class:UserRequest/Attribute:user_satisfaction' => 'Soddisfazione utente',
|
||||
'Class:UserRequest/Attribute:user_satisfaction+' => '~~',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Molto soddisfatto',
|
||||
@@ -180,65 +224,42 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Piuttosto insoddisfatto',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Molto insoddisfatto',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Molto insoddisfatto',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Commento utente',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Assegna',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Riassegna',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Approva ',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Rifiuta',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'In attesa',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Risoluzione automatica',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Chiusura automatica',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Segna come risolto',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Chiudi questa richiesta',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Riapri',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'In attesa di approvazione',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Non si può assegnare una richiesta padre a se stesso',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'Risoluzione richieste figlie',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'Risoluzione a cascata delle richieste figlie (ev_autoresolve), e allineare le seguenti caratteristiche: servizio, team, agente e risoluzione',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Approva ',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Assegna',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Chiusura automatica',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Risoluzione automatica',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Chiudi questa richiesta',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'In attesa',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Riassegna',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Rifiuta',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Riapri',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Segna come risolto',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'In attesa di approvazione',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
|
||||
'Class:UserRequest:KnownErrorList' => 'Errori conosciuti',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Errori conosciuti relativi al CI funzionale collegato al ticket corrente',
|
||||
'Menu:NewUserRequest' => 'Nuova richiesta utente',
|
||||
'Menu:NewUserRequest+' => 'Creare una nuova richiesta utente ticket',
|
||||
'Menu:RequestManagement' => 'Service Request',
|
||||
'Menu:RequestManagement+' => 'Service Request',
|
||||
'Menu:RequestManagementProvider' => 'Service Request Fornitore',
|
||||
'Menu:RequestManagementProvider+' => 'Service Request Fornitore',
|
||||
'Menu:SearchUserRequests' => 'Ricerca per richiesta utente',
|
||||
'Menu:SearchUserRequests+' => 'Ricerca per richiesta utente ticekt',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Richieste importanti',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Richieste importanti',
|
||||
'Menu:UserRequest:MyRequests' => 'Richiesta assegnata a me',
|
||||
'Menu:UserRequest:MyRequests+' => 'Richiesta assegnata a me (come agente)',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Le mie richieste',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Le mie richieste',
|
||||
'Menu:UserRequest:OpenRequests' => 'Tutte le richieste aperte',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Tutte le richieste aperte',
|
||||
'Menu:UserRequest:Overview' => 'Panoramica',
|
||||
'Menu:UserRequest:Overview+' => 'Panoramica',
|
||||
'Menu:UserRequest:Provider' => 'Richiesta trasferita al fornitore',
|
||||
'Menu:UserRequest:Provider+' => 'Richiesta trasferita al fornitore',
|
||||
'Menu:UserRequest:Shortcuts' => 'Scorciatoia',
|
||||
'Menu:UserRequest:Shortcuts+' => '~~',
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('IT IT', 'Italian', 'Italiano', array(
|
||||
'Organization:Overview:UserRequests' => 'Richieste utente per questa organizzazione',
|
||||
'Organization:Overview:MyUserRequests' => 'Le mie richieste per questa organizzazione',
|
||||
'Organization:Overview:Tickets' => 'Ticket per questa organizzazione',
|
||||
'Organization:Overview:UserRequests' => 'Richieste utente per questa organizzazione',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Numero delle richieste degli ultimi 14 giorni',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Richieste aperte per agente',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Richieste aperte dal cliente',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Richieste aperte per stato',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Richieste aperte per tipo',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Richieste degli ultimi 14 giorni per tipo',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Richieste assegnate a me',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,25 +9,83 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('JA JP', 'Japanese', '日本語', [
|
||||
Dict::Add('JA JP', 'Japanese', '日本語', array(
|
||||
'Menu:RequestManagement' => 'ヘルプデスク',
|
||||
'Menu:RequestManagement+' => 'ヘルプデスクk',
|
||||
'Menu:RequestManagementProvider' => 'ヘルプデスクプロバイダー',
|
||||
'Menu:RequestManagementProvider+' => 'ヘルプディスクプロバイダー',
|
||||
'Menu:UserRequest:Provider' => 'プロバイダーに移管されたオープンな要求',
|
||||
'Menu:UserRequest:Provider+' => 'プロバイダーに移管されたオープンな要求',
|
||||
'Menu:UserRequest:Overview' => '概要',
|
||||
'Menu:UserRequest:Overview+' => '概要',
|
||||
'Menu:NewUserRequest' => '新規ユーザ要求',
|
||||
'Menu:NewUserRequest+' => '新規ユーザ要求チケットの作成',
|
||||
'Menu:SearchUserRequests' => 'ユーザ要求検索',
|
||||
'Menu:SearchUserRequests+' => 'ユーザ要求チケットの検索',
|
||||
'Menu:UserRequest:Shortcuts' => 'ショートカット',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
'Menu:UserRequest:MyRequests' => '私に割り当てられた要求',
|
||||
'Menu:UserRequest:MyRequests+' => '私に割り当てられた要求（エージェントとして）',
|
||||
'Menu:UserRequest:MySupportRequests' => '私のサポートコール',
|
||||
'Menu:UserRequest:MySupportRequests+' => '私のサポートコール',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'エスカレートされた要求',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'エスカレートされた要求',
|
||||
'Menu:UserRequest:OpenRequests' => '全てのオープンな要求',
|
||||
'Menu:UserRequest:OpenRequests+' => '全てのオープンな要求',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => '私に割り当てられた要求',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近14日間のタイプ別要求',
|
||||
'UI-RequestManagementOverview-Last-14-days' => '最近14日間の要求数',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'ステータス別のオープンなリクエスト',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'エージェント別のオープンなリクエスト',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'タイプ別のオープンなリクエスト',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => '顧客別のオープンなリクエスト',
|
||||
'Class:UserRequest:KnownErrorList' => '既知のエラー',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
|
||||
));
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: UserRequest
|
||||
//
|
||||
|
||||
Dict::Add('JA JP', 'Japanese', '日本語', array(
|
||||
'Class:UserRequest' => 'ユーザ要求',
|
||||
'Class:UserRequest+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => '承認者メール',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:approver_id' => '承認者',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => '割り当て日',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => '合計保留',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'エスカレーションフラグ',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'いいえ',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'いいえ',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'はい',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'はい',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'エスカレーションの理由',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:status' => '状態',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => '新規',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'エスカレーションTTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => '割り当て済み',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'エスカレーションTTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => '承認待ち',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => '承認済み',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => '否認済み',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => '保留中',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => '解決済み',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'クローズ',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:request_type' => '要求タイプ',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'サービス要求',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'サービス要求',
|
||||
'Class:UserRequest/Attribute:impact' => 'インパクト',
|
||||
'Class:UserRequest/Attribute:impact+' => '',
|
||||
'Class:UserRequest/Attribute:impact/Value:1' => '部門',
|
||||
@@ -36,42 +94,6 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
|
||||
'Class:UserRequest/Attribute:impact/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:impact/Value:3' => '人',
|
||||
'Class:UserRequest/Attribute:impact/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => '最後の保留日',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:origin' => '起源',
|
||||
'Class:UserRequest/Attribute:origin+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'メール',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'メール',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'モニタリング',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'モニタリング',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => '電話',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => '電話',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'ポータル',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'ポータル',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => '親変更',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => '参照変更',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => '親インシデント',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => '親問題',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => '参照問題',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => '親要求',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => '親要求id名',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => '参照要求',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => '保留理由',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:priority' => '優先度',
|
||||
'Class:UserRequest/Attribute:priority+' => '',
|
||||
'Class:UserRequest/Attribute:priority/Value:1' => '最優先',
|
||||
@@ -82,14 +104,76 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
|
||||
'Class:UserRequest/Attribute:priority/Value:3+' => '中',
|
||||
'Class:UserRequest/Attribute:priority/Value:4' => '低',
|
||||
'Class:UserRequest/Attribute:priority/Value:4+' => '低',
|
||||
'Class:UserRequest/Attribute:public_log' => '公開ログ',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:related_request_list' => '子要求',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
|
||||
'Class:UserRequest/Attribute:request_type' => '要求タイプ',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'サービス要求',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'サービス要求',
|
||||
'Class:UserRequest/Attribute:urgency' => '緊急度',
|
||||
'Class:UserRequest/Attribute:urgency+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => '至急',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '至急',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => '高',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '高',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => '中',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '中',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => '低',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '低',
|
||||
'Class:UserRequest/Attribute:origin' => '起源',
|
||||
'Class:UserRequest/Attribute:origin+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'メール',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'メール',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'モニタリング',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'モニタリング',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => '電話',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => '電話',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'ポータル',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'ポータル',
|
||||
'Class:UserRequest/Attribute:approver_id' => '承認者',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => '承認者メール',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'サービス',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'サービス名',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'サービスサブカテゴリ',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'サービスサブカテゴリ名',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'エスカレーションフラグ',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'いいえ',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'いいえ',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'はい',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'はい',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'エスカレーションの理由',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => '割り当て日',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => '解決日',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => '最後の保留日',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => '合計保留',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => '',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => '',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO期限',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto 合格',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA tto オーバー',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR期限',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA ttr 合格',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA ttr オーバー',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => '解決遅れ',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code' => '解決コード',
|
||||
'Class:UserRequest/Attribute:resolution_code+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => '補助',
|
||||
@@ -106,70 +190,30 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'システム更新',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => '研修',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '研修',
|
||||
'Class:UserRequest/Attribute:resolution_date' => '解決日',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'サービス',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'サービス名',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'サービスサブカテゴリ',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'サービスサブカテゴリ名',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA tto オーバー',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto 合格',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA ttr オーバー',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA ttr 合格',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:solution' => '解決',
|
||||
'Class:UserRequest/Attribute:solution+' => '',
|
||||
'Class:UserRequest/Attribute:status' => '状態',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => '承認済み',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => '割り当て済み',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'クローズ',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'エスカレーションTTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'エスカレーションTTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => '新規',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => '保留中',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => '否認済み',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => '解決済み',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => '承認待ち',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => '解決遅れ',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => '',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO期限',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => '',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR期限',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:urgency' => '緊急度',
|
||||
'Class:UserRequest/Attribute:urgency+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => '至急',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '至急',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => '高',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '高',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => '中',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '中',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => '低',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '低',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'ユーザコメント',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => '保留理由',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => '親要求',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => '親インシデント',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => '参照要求',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => '親問題',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => '参照問題',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => '親変更',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => '参照変更',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:related_request_list' => '子要求',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
|
||||
'Class:UserRequest/Attribute:public_log' => '公開ログ',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction' => 'ユーザ満足度',
|
||||
'Class:UserRequest/Attribute:user_satisfaction+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => '非常に満足',
|
||||
@@ -180,65 +224,42 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '多少不満',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => '非常に不満',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '非常に不満',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'ユーザコメント',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => '親要求id名',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => '割り当て',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => '再割り当て',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => '承認',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => '否認',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => '保留',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'タイムアウト',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => '自動解決',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => '自動クローズ',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => '解決済みとマーク',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'この要求をクローズ',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => '再オープン',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => '承認待ち',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Cannot assign the Parent request to the request itself~~',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascade the resolution to child requests (ev_autoresolve), and align the following characteristics of the request: service, team, agent, resolution info~~',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => '承認',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => '割り当て',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => '自動クローズ',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => '自動解決',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'この要求をクローズ',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => '保留',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => '再割り当て',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => '否認',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => '再オープン',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => '解決済みとマーク',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'タイムアウト',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => '承認待ち',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest:KnownErrorList' => '既知のエラー',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
|
||||
'Menu:NewUserRequest' => '新規ユーザ要求',
|
||||
'Menu:NewUserRequest+' => '新規ユーザ要求チケットの作成',
|
||||
'Menu:RequestManagement' => 'ヘルプデスク',
|
||||
'Menu:RequestManagement+' => 'ヘルプデスクk',
|
||||
'Menu:RequestManagementProvider' => 'ヘルプデスクプロバイダー',
|
||||
'Menu:RequestManagementProvider+' => 'ヘルプディスクプロバイダー',
|
||||
'Menu:SearchUserRequests' => 'ユーザ要求検索',
|
||||
'Menu:SearchUserRequests+' => 'ユーザ要求チケットの検索',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'エスカレートされた要求',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'エスカレートされた要求',
|
||||
'Menu:UserRequest:MyRequests' => '私に割り当てられた要求',
|
||||
'Menu:UserRequest:MyRequests+' => '私に割り当てられた要求（エージェントとして）',
|
||||
'Menu:UserRequest:MySupportRequests' => '私のサポートコール',
|
||||
'Menu:UserRequest:MySupportRequests+' => '私のサポートコール',
|
||||
'Menu:UserRequest:OpenRequests' => '全てのオープンな要求',
|
||||
'Menu:UserRequest:OpenRequests+' => '全てのオープンな要求',
|
||||
'Menu:UserRequest:Overview' => '概要',
|
||||
'Menu:UserRequest:Overview+' => '概要',
|
||||
'Menu:UserRequest:Provider' => 'プロバイダーに移管されたオープンな要求',
|
||||
'Menu:UserRequest:Provider+' => 'プロバイダーに移管されたオープンな要求',
|
||||
'Menu:UserRequest:Shortcuts' => 'ショートカット',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('JA JP', 'Japanese', '日本語', array(
|
||||
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
|
||||
'Organization:Overview:MyUserRequests' => 'My User Requests for this organization~~',
|
||||
'Organization:Overview:Tickets' => 'Tickets for this organization~~',
|
||||
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
|
||||
'UI-RequestManagementOverview-Last-14-days' => '最近14日間の要求数',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'エージェント別のオープンなリクエスト',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => '顧客別のオープンなリクエスト',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'ステータス別のオープンなリクエスト',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'タイプ別のオープンなリクエスト',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近14日間のタイプ別要求',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => '私に割り当てられた要求',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -6,30 +6,87 @@
|
||||
* @license https://opensource.org/licenses/AGPL-3.0
|
||||
*
|
||||
*/
|
||||
|
||||
/**
|
||||
* @author Thomas Casteleyn <thomas.casteleyn@super-visions.com>
|
||||
* @author Jeffrey Bostoen <info@jeffreybostoen.be> (2018 - 2022)
|
||||
*/
|
||||
Dict::Add('NL NL', 'Dutch', 'Nederlands', [
|
||||
Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
|
||||
'Menu:RequestManagement' => 'Helpdesk',
|
||||
'Menu:RequestManagement+' => 'Helpdesk',
|
||||
'Menu:RequestManagementProvider' => 'Helpdesk leverancier',
|
||||
'Menu:RequestManagementProvider+' => 'Helpdesk leverancier',
|
||||
'Menu:UserRequest:Provider' => 'Open verzoeken overgemaakt aan de leverancier',
|
||||
'Menu:UserRequest:Provider+' => 'Open verzoeken overgemaakt aan de leverancier',
|
||||
'Menu:UserRequest:Overview' => 'Overzicht',
|
||||
'Menu:UserRequest:Overview+' => 'Overzicht',
|
||||
'Menu:NewUserRequest' => 'Nieuw gebruikersverzoek',
|
||||
'Menu:NewUserRequest+' => 'Maak een nieuwe gebruikersverzoek ticket aan',
|
||||
'Menu:SearchUserRequests' => 'Zoek naar gebruikersverzoeken',
|
||||
'Menu:SearchUserRequests+' => 'Zoek naar gebruikersverzoeken',
|
||||
'Menu:UserRequest:Shortcuts' => 'Snelkoppelingen',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
'Menu:UserRequest:MyRequests' => 'Verzoeken toegewezen aan mij',
|
||||
'Menu:UserRequest:MyRequests+' => 'Verzoeken toegewezen aan mij (als Agent)',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Mijn verzoeken',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Mijn verzoeken',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Geëscaleerde verzoeken',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Geëscaleerde verzoeken',
|
||||
'Menu:UserRequest:OpenRequests' => 'Alle open verzoeken',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Alle open verzoeken',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Verzoeken toegewezen aan mij',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Verzoeken van de afgelopen 14 dagen (per soort)',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Verzoeken van de afgelopen 14 dagen (per dag)',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Open verzoeken per status',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Open verzoeken per medewerker',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Open verzoeken per soort',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Open verzoeken per organisatie',
|
||||
'Class:UserRequest:KnownErrorList' => 'Gekende fouten',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Gekende fouten gerelateerd aan configuratie-items gekoppeld aan het huidige verzoek',
|
||||
));
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: UserRequest
|
||||
//
|
||||
|
||||
Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
|
||||
'Class:UserRequest' => 'Gebruikersverzoek',
|
||||
'Class:UserRequest+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'E-mailadres goedkeurder',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Goedkeurder',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Toegewezen op',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Opgetelde wachttijd',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Geëscaleerd',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nee',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Nee',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ja',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Ja',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Reden escalatie',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Status',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nieuw',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Geëscaleerde TTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Toegewezen',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Geëscaleerde TTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Wacht op goedkeuring',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Goedgekeurd',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Afgewezen',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Wachtend',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Opgelost',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Gesloten',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Soort verzoek',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Serviceverzoek',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Serviceverzoek',
|
||||
'Class:UserRequest/Attribute:impact' => 'Impact',
|
||||
'Class:UserRequest/Attribute:impact+' => '',
|
||||
'Class:UserRequest/Attribute:impact/Value:1' => 'Afdeling',
|
||||
@@ -38,42 +95,6 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
|
||||
'Class:UserRequest/Attribute:impact/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:impact/Value:3' => 'Persoon',
|
||||
'Class:UserRequest/Attribute:impact/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Laatste in afwachting op',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:origin' => 'Oorsprong',
|
||||
'Class:UserRequest/Attribute:origin+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'Persoonlijk',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Mondeling, in persoon',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'E-mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'E-mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefoon',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Telefoon',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portaal',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Portaal',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Hoofdchange',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref. change',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Hoofdincident',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Ref. hoofdincident',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Hoofdprobleem',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref. probleem',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Hoofdaanvraag',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Herkenbare naam hoofdverzoek',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref. verzoek',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Reden waardoor het in afwachting staat',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:priority' => 'Prioriteit',
|
||||
'Class:UserRequest/Attribute:priority+' => '',
|
||||
'Class:UserRequest/Attribute:priority/Value:1' => 'Kritisch',
|
||||
@@ -84,14 +105,76 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
|
||||
'Class:UserRequest/Attribute:priority/Value:3+' => 'Normaal',
|
||||
'Class:UserRequest/Attribute:priority/Value:4' => 'Laag',
|
||||
'Class:UserRequest/Attribute:priority/Value:4+' => 'Laag',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Publieke log',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Subverzoeken',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Alle verzoeken die gerelateerd zijn aan dit hoofdverzoek',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Soort verzoek',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Serviceverzoek',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Serviceverzoek',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Urgentie',
|
||||
'Class:UserRequest/Attribute:urgency+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritisch',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Kritisch',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Hoog',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => 'Hoog',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Normaal',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Normaal',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Laag',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Laag',
|
||||
'Class:UserRequest/Attribute:origin' => 'Oorsprong',
|
||||
'Class:UserRequest/Attribute:origin+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'Persoonlijk',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Mondeling, in persoon',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Chat',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'E-mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'E-mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefoon',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Telefoon',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portaal',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Portaal',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Goedkeurder',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'E-mailadres goedkeurder',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Service',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Naam service',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Subcategorie service',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Naam subcategorie service',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Geëscaleerd',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nee',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Nee',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ja',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Ja',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Reden escalatie',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Toegewezen op',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Opgelost sinds',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Laatste in afwachting op',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Opgetelde wachttijd',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => '',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => '',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO-deadline',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO overschreden',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO over',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR-deadline',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR overschreden',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR over',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Gespendeerde tijd',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code' => 'Code oplossing',
|
||||
'Class:UserRequest/Attribute:resolution_code+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistentie',
|
||||
@@ -108,70 +191,30 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'Systeemupdate',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Training',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'Training',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Opgelost sinds',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Service',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Naam service',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Subcategorie service',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Naam subcategorie service',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO over',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO overschreden',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR over',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR overschreden',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:solution' => 'Oplossing',
|
||||
'Class:UserRequest/Attribute:solution+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Status',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Goedgekeurd',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Toegewezen',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Gesloten',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Geëscaleerde TTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Geëscaleerde TTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nieuw',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Wachtend',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Afgewezen',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Opgelost',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Wacht op goedkeuring',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Gespendeerde tijd',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => '',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO-deadline',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => '',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR-deadline',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Urgentie',
|
||||
'Class:UserRequest/Attribute:urgency+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritisch',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Kritisch',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Hoog',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => 'Hoog',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Normaal',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Normaal',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Laag',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Laag',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Reactie gebruiker',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Reden waardoor het in afwachting staat',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Hoofdaanvraag',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Hoofdincident',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref. verzoek',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Hoofdprobleem',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref. probleem',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Hoofdchange',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref. change',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Ref. hoofdincident',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Subverzoeken',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Alle verzoeken die gerelateerd zijn aan dit hoofdverzoek',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Publieke log',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction' => 'Klanttevredenheid',
|
||||
'Class:UserRequest/Attribute:user_satisfaction+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Erg tevreden',
|
||||
@@ -182,65 +225,42 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Ontevreden',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Erg ontevreden',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Erg ontevreden',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Reactie gebruiker',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Herkenbare naam hoofdverzoek',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Wijs toe',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Wijs opnieuw toe',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Keur goed',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Keur af',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'In afwachting',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Time-out',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatisch oplossen',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatisch afsluiten',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Markeren als opgelost',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Sluit af',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Heropen',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Wacht op goedkeuring',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Kan het verzoek niet aan zichzelf toewijzen als hoofdincident',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets (los subverzoeken op)',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'Pas de oplossing ook toe op subverzoeken (ev_autoresolve) en neem deze kenmerken over: service, team, agent, oplossing',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Keur goed',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Wijs toe',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatisch afsluiten',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatisch oplossen',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Sluit af',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'In afwachting',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Wijs opnieuw toe',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Keur af',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Heropen',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Markeren als opgelost',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Time-out',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Wacht op goedkeuring',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest:KnownErrorList' => 'Gekende fouten',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Gekende fouten gerelateerd aan configuratie-items gekoppeld aan het huidige verzoek',
|
||||
'Menu:NewUserRequest' => 'Nieuw gebruikersverzoek',
|
||||
'Menu:NewUserRequest+' => 'Maak een nieuwe gebruikersverzoek ticket aan',
|
||||
'Menu:RequestManagement' => 'Helpdesk',
|
||||
'Menu:RequestManagement+' => 'Helpdesk',
|
||||
'Menu:RequestManagementProvider' => 'Helpdesk leverancier',
|
||||
'Menu:RequestManagementProvider+' => 'Helpdesk leverancier',
|
||||
'Menu:SearchUserRequests' => 'Zoek naar gebruikersverzoeken',
|
||||
'Menu:SearchUserRequests+' => 'Zoek naar gebruikersverzoeken',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Geëscaleerde verzoeken',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Geëscaleerde verzoeken',
|
||||
'Menu:UserRequest:MyRequests' => 'Verzoeken toegewezen aan mij',
|
||||
'Menu:UserRequest:MyRequests+' => 'Verzoeken toegewezen aan mij (als Agent)',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Mijn verzoeken',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Mijn verzoeken',
|
||||
'Menu:UserRequest:OpenRequests' => 'Alle open verzoeken',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Alle open verzoeken',
|
||||
'Menu:UserRequest:Overview' => 'Overzicht',
|
||||
'Menu:UserRequest:Overview+' => 'Overzicht',
|
||||
'Menu:UserRequest:Provider' => 'Open verzoeken overgemaakt aan de leverancier',
|
||||
'Menu:UserRequest:Provider+' => 'Open verzoeken overgemaakt aan de leverancier',
|
||||
'Menu:UserRequest:Shortcuts' => 'Snelkoppelingen',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
|
||||
'Organization:Overview:UserRequests' => 'Gebruikersverzoeken van deze organisatie',
|
||||
'Organization:Overview:MyUserRequests' => 'Mijn gebruikersverzoeken voor deze organisatie',
|
||||
'Organization:Overview:Tickets' => 'Tickets voor deze organisatie',
|
||||
'Organization:Overview:UserRequests' => 'Gebruikersverzoeken van deze organisatie',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Verzoeken van de afgelopen 14 dagen (per dag)',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Open verzoeken per medewerker',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Open verzoeken per organisatie',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Open verzoeken per status',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Open verzoeken per soort',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Verzoeken van de afgelopen 14 dagen (per soort)',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Verzoeken toegewezen aan mij',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,25 +9,83 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('PL PL', 'Polish', 'Polski', [
|
||||
Dict::Add('PL PL', 'Polish', 'Polski', array(
|
||||
'Menu:RequestManagement' => 'Pomoc techniczna',
|
||||
'Menu:RequestManagement+' => 'Pomoc techniczna',
|
||||
'Menu:RequestManagementProvider' => 'Dostawca pomocy technicznej',
|
||||
'Menu:RequestManagementProvider+' => 'Dostawca pomocy technicznej',
|
||||
'Menu:UserRequest:Provider' => 'Otwarte zgłoszenia przekazane dostawcy',
|
||||
'Menu:UserRequest:Provider+' => 'Otwarte zgłoszenia przekazane dostawcy',
|
||||
'Menu:UserRequest:Overview' => 'Przegląd',
|
||||
'Menu:UserRequest:Overview+' => 'Przegląd',
|
||||
'Menu:NewUserRequest' => 'Nowe zgłoszenie użytkownika',
|
||||
'Menu:NewUserRequest+' => 'Utwórz nowe zgłoszenie użytkownika',
|
||||
'Menu:SearchUserRequests' => 'Szukaj zgłoszeń użytkowników',
|
||||
'Menu:SearchUserRequests+' => 'Szukaj zgłoszeń użytkowników',
|
||||
'Menu:UserRequest:Shortcuts' => 'Skróty',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
'Menu:UserRequest:MyRequests' => 'Zgłoszenia przypisane do mnie',
|
||||
'Menu:UserRequest:MyRequests+' => 'Zgłoszenia przypisane do mnie (jako Agent)',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Moje telefony wsparcia',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Moje telefony wsparcia',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Gorące prośby',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Gorące prośby',
|
||||
'Menu:UserRequest:OpenRequests' => 'Wszystkie otwarte zgłoszenia',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Wszystkie otwarte zgłoszenia',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Zgłoszenia przypisane do mnie',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Zgłoszenia z ostatnich 14 dni według typu',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Liczba zgłoszeń z ostatnich 14 dni',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Otwarte zgłoszenia według statusu',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Otwarte zgłoszenia według agenta',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Otwarte zgłoszenia według typu',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Otwarte zgłoszenia według klientów',
|
||||
'Class:UserRequest:KnownErrorList' => 'Znane błędy',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Znane błędy związane z konfiguracją CI powiązaną z bieżącym zgłoszeniem',
|
||||
));
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: UserRequest
|
||||
//
|
||||
|
||||
Dict::Add('PL PL', 'Polish', 'Polski', array(
|
||||
'Class:UserRequest' => 'Zgłoszenie użytkownika',
|
||||
'Class:UserRequest+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'E-mail zatwierdzającego',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Zatwierdzający',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Data przydziału',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'cumulated pending',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Flaga - Ważny',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nie',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Nie',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Tak',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Tak',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Powód - Ważny',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Status',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nowe',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Pilny czas podjęcia',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Przypisane',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Pilny czas rozwiązania',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Oczekujący',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Zatwierdzone',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Odrzucone',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Trwające',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Rozwiązane',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Zamknięte',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Typ zgłoszenia',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Zgłoszenie serwisowe',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Zgłoszenie serwisowe',
|
||||
'Class:UserRequest/Attribute:impact' => 'Dotyczy',
|
||||
'Class:UserRequest/Attribute:impact+' => '',
|
||||
'Class:UserRequest/Attribute:impact/Value:1' => 'Wydział',
|
||||
@@ -36,42 +94,6 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
|
||||
'Class:UserRequest/Attribute:impact/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:impact/Value:3' => 'Osoba',
|
||||
'Class:UserRequest/Attribute:impact/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Ostatnia data trwania',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:origin' => 'Pochodzenie',
|
||||
'Class:UserRequest/Attribute:origin+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Czat',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Zgłoszenie utworzone po dyskusji na czacie',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'Osobiście',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Zgłoszenie utworzone po bezpośredniej rozmowie',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'e-mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'e-mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'telefon',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'telefon',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'portal',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'portal',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Źródłowa zmiana',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Powiązana zmiana',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Źródłowy incydent',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Powiązany źródłowy incydent',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Źródłowy problem',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Powiązany problem',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Źródłowe zgłoszenie',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Powiązane zgłoszenie',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Powód oczekiwania',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:priority' => 'Priorytet',
|
||||
'Class:UserRequest/Attribute:priority+' => '',
|
||||
'Class:UserRequest/Attribute:priority/Value:1' => 'krytyczny',
|
||||
@@ -82,14 +104,76 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
|
||||
'Class:UserRequest/Attribute:priority/Value:3+' => 'średni',
|
||||
'Class:UserRequest/Attribute:priority/Value:4' => 'niski',
|
||||
'Class:UserRequest/Attribute:priority/Value:4+' => 'niski',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Dziennik publiczny',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Zależne zgłoszenia',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Wszystkie zgłoszenia powiązane ze zgłoszeniem nadrzędnym',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Typ zgłoszenia',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Zgłoszenie serwisowe',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Zgłoszenie serwisowe',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Pilność',
|
||||
'Class:UserRequest/Attribute:urgency+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'krytyczna',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => 'krytyczna',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'wysoka',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => 'wysoka',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'średnia',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => 'średnia',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'niska',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => 'niska',
|
||||
'Class:UserRequest/Attribute:origin' => 'Pochodzenie',
|
||||
'Class:UserRequest/Attribute:origin+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'Osobiście',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Zgłoszenie utworzone po bezpośredniej rozmowie',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Czat',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Zgłoszenie utworzone po dyskusji na czacie',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'e-mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'e-mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'monitoring',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'telefon',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'telefon',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'portal',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'portal',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Zatwierdzający',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'E-mail zatwierdzającego',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Usługa',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Nazwa usługi',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Podkategoria usługi',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nazwa podkategorii usługi',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Flaga - Ważny',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nie',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Nie',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Tak',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Tak',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Powód - Ważny',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Data przydziału',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Data rozwiązania',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Ostatnia data trwania',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'cumulated pending',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'czas na podjęcie (TTO)',
|
||||
'Class:UserRequest/Attribute:tto+' => '',
|
||||
'Class:UserRequest/Attribute:ttr' => 'czas na rozwiązanie (TTR)',
|
||||
'Class:UserRequest/Attribute:ttr+' => '',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Ostateczny termin podjęcia (TTO)',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'Gwarantowany czas podjęcia (SLA tto) zaliczony',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'Gwarantowany czas podjęcia (SLA tto) skończył się',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Ostateczny termin rozwiązania TTR',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'Gwarantowany czas rozwiązania (SLA ttr) zaliczony',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'Gwarantowany czas rozwiązania (SLA ttr) skończył się',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Opóźnienie rozwiązania',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code' => 'Kod rozwiązania',
|
||||
'Class:UserRequest/Attribute:resolution_code+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'wsparcie',
|
||||
@@ -106,70 +190,30 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'aktualizacja systemu',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'szkolenie',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'szkolenie',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Data rozwiązania',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Usługa',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Nazwa usługi',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Podkategoria usługi',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nazwa podkategorii usługi',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'Gwarantowany czas podjęcia (SLA tto) skończył się',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'Gwarantowany czas podjęcia (SLA tto) zaliczony',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'Gwarantowany czas rozwiązania (SLA ttr) skończył się',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'Gwarantowany czas rozwiązania (SLA ttr) zaliczony',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:solution' => 'Rozwiązanie',
|
||||
'Class:UserRequest/Attribute:solution+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Status',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Zatwierdzone',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Przypisane',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Zamknięte',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Pilny czas podjęcia',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Pilny czas rozwiązania',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nowe',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Trwające',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Odrzucone',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Rozwiązane',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Oczekujący',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Opóźnienie rozwiązania',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'czas na podjęcie (TTO)',
|
||||
'Class:UserRequest/Attribute:tto+' => '',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Ostateczny termin podjęcia (TTO)',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:ttr' => 'czas na rozwiązanie (TTR)',
|
||||
'Class:UserRequest/Attribute:ttr+' => '',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Ostateczny termin rozwiązania TTR',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Pilność',
|
||||
'Class:UserRequest/Attribute:urgency+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'krytyczna',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => 'krytyczna',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'wysoka',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => 'wysoka',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'średnia',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => 'średnia',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'niska',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => 'niska',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Komentarz użytkownika',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Powód oczekiwania',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Źródłowe zgłoszenie',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Źródłowy incydent',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Powiązane zgłoszenie',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Źródłowy problem',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Powiązany problem',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Źródłowa zmiana',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Powiązana zmiana',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Powiązany źródłowy incydent',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Zależne zgłoszenia',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Wszystkie zgłoszenia powiązane ze zgłoszeniem nadrzędnym',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Dziennik publiczny',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction' => 'Zadowolenie użytkownika',
|
||||
'Class:UserRequest/Attribute:user_satisfaction+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Bardzo zadowolony',
|
||||
@@ -180,65 +224,42 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Raczej niezadowolony',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Bardzo niezadowolony',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Bardzo niezadowolony',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Komentarz użytkownika',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Przydziel',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Przydziel ponownie',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Zatwierdź',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Odrzuć',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Trwające',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Po czasie',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatyczne rozwiązanie',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatyczne zamknięcie',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Oznacz jako rozwiązane',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Zamknij to zgłoszenie',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Otwórz ponownie',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Do zatwierdzenia',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Nie można przypisać zgłoszenia nadrzędnego do samego siebie',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'Połącz rozwiązanie kaskadowo do żądań podrzędnych (ev_autoresolve) i dopasuj następujące cechy zgłoszenia: usługa, zespół, agent, informacje o rozwiązaniu',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Zatwierdź',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Przydziel',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatyczne zamknięcie',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatyczne rozwiązanie',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Zamknij to zgłoszenie',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Trwające',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Przydziel ponownie',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Odrzuć',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Otwórz ponownie',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Oznacz jako rozwiązane',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Po czasie',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Do zatwierdzenia',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest:KnownErrorList' => 'Znane błędy',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Znane błędy związane z konfiguracją CI powiązaną z bieżącym zgłoszeniem',
|
||||
'Menu:NewUserRequest' => 'Nowe zgłoszenie użytkownika',
|
||||
'Menu:NewUserRequest+' => 'Utwórz nowe zgłoszenie użytkownika',
|
||||
'Menu:RequestManagement' => 'Pomoc techniczna',
|
||||
'Menu:RequestManagement+' => 'Pomoc techniczna',
|
||||
'Menu:RequestManagementProvider' => 'Dostawca pomocy technicznej',
|
||||
'Menu:RequestManagementProvider+' => 'Dostawca pomocy technicznej',
|
||||
'Menu:SearchUserRequests' => 'Szukaj zgłoszeń użytkowników',
|
||||
'Menu:SearchUserRequests+' => 'Szukaj zgłoszeń użytkowników',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Gorące prośby',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Gorące prośby',
|
||||
'Menu:UserRequest:MyRequests' => 'Zgłoszenia przypisane do mnie',
|
||||
'Menu:UserRequest:MyRequests+' => 'Zgłoszenia przypisane do mnie (jako Agent)',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Moje telefony wsparcia',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Moje telefony wsparcia',
|
||||
'Menu:UserRequest:OpenRequests' => 'Wszystkie otwarte zgłoszenia',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Wszystkie otwarte zgłoszenia',
|
||||
'Menu:UserRequest:Overview' => 'Przegląd',
|
||||
'Menu:UserRequest:Overview+' => 'Przegląd',
|
||||
'Menu:UserRequest:Provider' => 'Otwarte zgłoszenia przekazane dostawcy',
|
||||
'Menu:UserRequest:Provider+' => 'Otwarte zgłoszenia przekazane dostawcy',
|
||||
'Menu:UserRequest:Shortcuts' => 'Skróty',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('PL PL', 'Polish', 'Polski', array(
|
||||
'Organization:Overview:UserRequests' => 'Zgłoszenia użytkowników z tej organizacji',
|
||||
'Organization:Overview:MyUserRequests' => 'Moje zgłoszenia użytkowników dla tej organizacji',
|
||||
'Organization:Overview:Tickets' => 'Zgłoszenia tej organizacji',
|
||||
'Organization:Overview:UserRequests' => 'Zgłoszenia użytkowników z tej organizacji',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Liczba zgłoszeń z ostatnich 14 dni',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Otwarte zgłoszenia według agenta',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Otwarte zgłoszenia według klientów',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Otwarte zgłoszenia według statusu',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Otwarte zgłoszenia według typu',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Zgłoszenia z ostatnich 14 dni według typu',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Zgłoszenia przypisane do mnie',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,25 +9,83 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
|
||||
Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
|
||||
'Menu:RequestManagement' => 'Gerenciamento de Solicitações',
|
||||
'Menu:RequestManagement+' => 'Gerenciamento de Solicitações',
|
||||
'Menu:RequestManagementProvider' => 'Solicitações a provedores',
|
||||
'Menu:RequestManagementProvider+' => 'Solicitações a provedores',
|
||||
'Menu:UserRequest:Provider' => 'Solicitações abertas transferidas a provedores',
|
||||
'Menu:UserRequest:Provider+' => 'Solicitações abertas transferidas a provedores',
|
||||
'Menu:UserRequest:Overview' => 'Visão geral',
|
||||
'Menu:UserRequest:Overview+' => 'Visão geral',
|
||||
'Menu:NewUserRequest' => 'Nova solicitação',
|
||||
'Menu:NewUserRequest+' => 'Criar uma nova solicitação',
|
||||
'Menu:SearchUserRequests' => 'Pesquisar por solicitações',
|
||||
'Menu:SearchUserRequests+' => 'Pesquisar por solicitações',
|
||||
'Menu:UserRequest:Shortcuts' => 'Atalhos',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
'Menu:UserRequest:MyRequests' => 'Solicitações abertas por mim',
|
||||
'Menu:UserRequest:MyRequests+' => 'Solicitações abertas por mim (como Agente)',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Minhas solicitações de suporte',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Minhas solicitações de suporte',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Solicitações escalonados',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Solicitações escalonados',
|
||||
'Menu:UserRequest:OpenRequests' => 'Solicitações abertas',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Solicitações abertas',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Solicitações atribuídas a mim',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Solicitações dos últimos 14 dias por tipo',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Número de solicitações dos últimos 14 dias',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Solicitações abertas por status',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Solicitações abertas por agente',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Solicitações abertas por tipo',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Solicitações abertas por cliente',
|
||||
'Class:UserRequest:KnownErrorList' => 'Erros conhecidos',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
|
||||
));
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: UserRequest
|
||||
//
|
||||
|
||||
Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
|
||||
'Class:UserRequest' => 'Solicitação de Usuário',
|
||||
'Class:UserRequest+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'E-mail do aprovador',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Aprovador',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Data de atribuição',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Pendências acumuladas',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Flag de escalonamento',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Não',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Sim',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Motivo do escalonamento',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Status',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nova',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'TTO escalonado',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Atribuído',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'TTR escalonado',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Aguardando aprovação',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Aprovado',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rejeitado',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Pendente',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Solucionado',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Fechado',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Tipo solicitação',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Solicitação de serviço',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Solicitação de serviço',
|
||||
'Class:UserRequest/Attribute:impact' => 'Impacto',
|
||||
'Class:UserRequest/Attribute:impact+' => '',
|
||||
'Class:UserRequest/Attribute:impact/Value:1' => 'Um departamento',
|
||||
@@ -36,42 +94,6 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
|
||||
'Class:UserRequest/Attribute:impact/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:impact/Value:3' => 'Uma pessoa',
|
||||
'Class:UserRequest/Attribute:impact/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Última data pendente',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:origin' => 'Origem',
|
||||
'Class:UserRequest/Attribute:origin+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'E-mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoramento',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefone',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal do usuário',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Mudança pai',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref. Mudança pai',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Incidente pai',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Ref. Incidente pai',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Problema pai',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref. Problema pai',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Solicitação pai',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref. Solitação pai',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Motivo da pendência',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:priority' => 'Prioridade',
|
||||
'Class:UserRequest/Attribute:priority+' => '',
|
||||
'Class:UserRequest/Attribute:priority/Value:1' => 'Crítica',
|
||||
@@ -82,14 +104,76 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
|
||||
'Class:UserRequest/Attribute:priority/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:priority/Value:4' => 'Baixa',
|
||||
'Class:UserRequest/Attribute:priority/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Log público',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Subsolicitações',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Todas as solicitações associadas à esta solicitação pai',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Tipo solicitação',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Solicitação de serviço',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Solicitação de serviço',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Urgência',
|
||||
'Class:UserRequest/Attribute:urgency+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Crítica',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Alta',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Média',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Baixa',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:origin' => 'Origem',
|
||||
'Class:UserRequest/Attribute:origin+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'E-mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoramento',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefone',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal do usuário',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => '',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Aprovador',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'E-mail do aprovador',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Serviço',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Nome do serviço',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Subcategoria de serviço',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nome da subcategoria de serviço',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Flag de escalonamento',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Não',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Sim',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Motivo do escalonamento',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Data de atribuição',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Data de solução',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Última data pendente',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Pendências acumuladas',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => 'Tempo para atribuição (TTO)',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => 'Tempo para solução (TTR)',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Prazo determinado de atribuição (TTO)',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => 'Prazo determinado de Tempo para atribuição (TTO)',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO superado',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => 'Tempo para atribuição (TTO) do Acordo de Nível de Serviço (ANS) superado',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO ultrapassado',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => 'Tempo para atribuição (TTO) do Acordo de Nível de Serviço (ANS) ultrapassado',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Prazo determinado de solução (TTR)',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => 'Prazo determinado de Tempo para solução (TTR)',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR superado',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => 'Tempo para solução (TTR) do Acordo de Nível de Serviço (ANS) superado',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR ultrapassado',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => 'Tempo para solução (TTR) do Acordo de Nível de Serviço (ANS) ultrapassado',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Tempo de solução',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code' => 'Código da solução',
|
||||
'Class:UserRequest/Attribute:resolution_code+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistência',
|
||||
@@ -106,70 +190,30 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Treinamento',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Data de solução',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Serviço',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Nome do serviço',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Subcategoria de serviço',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nome da subcategoria de serviço',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO ultrapassado',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => 'Tempo para atribuição (TTO) do Acordo de Nível de Serviço (ANS) ultrapassado',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO superado',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => 'Tempo para atribuição (TTO) do Acordo de Nível de Serviço (ANS) superado',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR ultrapassado',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => 'Tempo para solução (TTR) do Acordo de Nível de Serviço (ANS) ultrapassado',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR superado',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => 'Tempo para solução (TTR) do Acordo de Nível de Serviço (ANS) superado',
|
||||
'Class:UserRequest/Attribute:solution' => 'Solução',
|
||||
'Class:UserRequest/Attribute:solution+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Status',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Aprovado',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Atribuído',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Fechado',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'TTO escalonado',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'TTR escalonado',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nova',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Pendente',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rejeitado',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Solucionado',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Aguardando aprovação',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Tempo de solução',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => 'Tempo para atribuição (TTO)',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Prazo determinado de atribuição (TTO)',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => 'Prazo determinado de Tempo para atribuição (TTO)',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => 'Tempo para solução (TTR)',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Prazo determinado de solução (TTR)',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => 'Prazo determinado de Tempo para solução (TTR)',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Urgência',
|
||||
'Class:UserRequest/Attribute:urgency+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Crítica',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Alta',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Média',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Baixa',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Comentário do usuário',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Motivo da pendência',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Solicitação pai',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Incidente pai',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref. Solitação pai',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Problema pai',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref. Problema pai',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Mudança pai',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref. Mudança pai',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Ref. Incidente pai',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Subsolicitações',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Todas as solicitações associadas à esta solicitação pai',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Log público',
|
||||
'Class:UserRequest/Attribute:public_log+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction' => 'Satisfação do usuário',
|
||||
'Class:UserRequest/Attribute:user_satisfaction+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Muito satisfeito',
|
||||
@@ -180,65 +224,42 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Muito insatisfeito',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Comentário do usuário',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Atribuir',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Reatribuir',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Aprovar',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Rejeitar',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Pendente',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Solucionado automaticamente',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Fechado automaticamente',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Marcar como solucionado',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Fechar esta solicitação',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Re-abrir',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Aguardar por aprovação',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Não é possível atribuir a solicitação pai a própria solicitação',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'Conecte a solução a pedidos filhos (ev_autoresolve) e alinhe as seguintes características da requisição: serviço, equipe, agente, info de solução',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Aprovar',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Atribuir',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Fechado automaticamente',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Solucionado automaticamente',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Fechar esta solicitação',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Pendente',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Reatribuir',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Rejeitar',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Re-abrir',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Marcar como solucionado',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Aguardar por aprovação',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest:KnownErrorList' => 'Erros conhecidos',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
|
||||
'Menu:NewUserRequest' => 'Nova solicitação',
|
||||
'Menu:NewUserRequest+' => 'Criar uma nova solicitação',
|
||||
'Menu:RequestManagement' => 'Gerenciamento de Solicitações',
|
||||
'Menu:RequestManagement+' => 'Gerenciamento de Solicitações',
|
||||
'Menu:RequestManagementProvider' => 'Solicitações a provedores',
|
||||
'Menu:RequestManagementProvider+' => 'Solicitações a provedores',
|
||||
'Menu:SearchUserRequests' => 'Pesquisar por solicitações',
|
||||
'Menu:SearchUserRequests+' => 'Pesquisar por solicitações',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Solicitações escalonados',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Solicitações escalonados',
|
||||
'Menu:UserRequest:MyRequests' => 'Solicitações abertas por mim',
|
||||
'Menu:UserRequest:MyRequests+' => 'Solicitações abertas por mim (como Agente)',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Minhas solicitações de suporte',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Minhas solicitações de suporte',
|
||||
'Menu:UserRequest:OpenRequests' => 'Solicitações abertas',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Solicitações abertas',
|
||||
'Menu:UserRequest:Overview' => 'Visão geral',
|
||||
'Menu:UserRequest:Overview+' => 'Visão geral',
|
||||
'Menu:UserRequest:Provider' => 'Solicitações abertas transferidas a provedores',
|
||||
'Menu:UserRequest:Provider+' => 'Solicitações abertas transferidas a provedores',
|
||||
'Menu:UserRequest:Shortcuts' => 'Atalhos',
|
||||
'Menu:UserRequest:Shortcuts+' => '',
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
|
||||
'Organization:Overview:UserRequests' => 'Solicitações de usuários desta organização',
|
||||
'Organization:Overview:MyUserRequests' => 'Minhas solicitações de usuário para esta organização',
|
||||
'Organization:Overview:Tickets' => 'Solicitações desta organização',
|
||||
'Organization:Overview:UserRequests' => 'Solicitações de usuários desta organização',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Número de solicitações dos últimos 14 dias',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Solicitações abertas por agente',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Solicitações abertas por cliente',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Solicitações abertas por status',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Solicitações abertas por tipo',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Solicitações dos últimos 14 dias por tipo',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Solicitações atribuídas a mim',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -10,25 +10,83 @@
|
||||
* @author Vladimir Kunin <v.b.kunin@gmail.com>
|
||||
*
|
||||
*/
|
||||
Dict::Add('RU RU', 'Russian', 'Русский', [
|
||||
Dict::Add('RU RU', 'Russian', 'Русский', array(
|
||||
'Menu:RequestManagement' => 'Управление запросами',
|
||||
'Menu:RequestManagement+' => 'Управление запросами',
|
||||
'Menu:RequestManagementProvider' => 'Поставщик техподдержки',
|
||||
'Menu:RequestManagementProvider+' => 'Поставщик техподдержки',
|
||||
'Menu:UserRequest:Provider' => 'Открытые запросы, отправленные поставщику',
|
||||
'Menu:UserRequest:Provider+' => 'Открытые запросы, отправленные поставщику',
|
||||
'Menu:UserRequest:Overview' => 'Обзор',
|
||||
'Menu:UserRequest:Overview+' => 'Обзор',
|
||||
'Menu:NewUserRequest' => 'Новый запрос',
|
||||
'Menu:NewUserRequest+' => 'Создать новый запрос на обслуживание',
|
||||
'Menu:SearchUserRequests' => 'Поиск запросов',
|
||||
'Menu:SearchUserRequests+' => 'Поиск запросов на обслуживание',
|
||||
'Menu:UserRequest:Shortcuts' => 'Ярлыки',
|
||||
'Menu:UserRequest:Shortcuts+' => 'Ярлыки',
|
||||
'Menu:UserRequest:MyRequests' => 'Назначенные мне',
|
||||
'Menu:UserRequest:MyRequests+' => 'Назначенные мне запросы',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Созданные мной',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Созданные мной запросы',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Эскалированные',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Эскалированные запросы',
|
||||
'Menu:UserRequest:OpenRequests' => 'Открытые',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Открытые запросы',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Назначенные мне запросы',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Запросы по типу за 14 дней',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Количество запросов за 14 дней',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Открытые запросы по статусу',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Открытые запросы по агенту',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Открытые запросы по типу',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Открытые запросы по заказчику',
|
||||
'Class:UserRequest:KnownErrorList' => 'Известные ошибки',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
|
||||
));
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: UserRequest
|
||||
//
|
||||
|
||||
Dict::Add('RU RU', 'Russian', 'Русский', array(
|
||||
'Class:UserRequest' => 'Запрос',
|
||||
'Class:UserRequest+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Email утверждающего',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Утверждающий',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Дата назначения',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Накопленное ожидание',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Флаг эскалации',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Нет',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Нет',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Да',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Да',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Причина эскалации',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Статус',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Новый',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Эскалация TTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Назначен',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Эскалация TTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Ожидание утверждения',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Утвержден',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Отклонен',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'В ожидании',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Решенный',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Закрыт',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Тип запроса',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Запрос на обслуживание',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Запрос на обслуживание',
|
||||
'Class:UserRequest/Attribute:impact' => 'Влияние',
|
||||
'Class:UserRequest/Attribute:impact+' => '',
|
||||
'Class:UserRequest/Attribute:impact/Value:1' => 'Департамент',
|
||||
@@ -37,42 +95,6 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
|
||||
'Class:UserRequest/Attribute:impact/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:impact/Value:3' => 'Персона',
|
||||
'Class:UserRequest/Attribute:impact/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Дата последнего ожидания',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:origin' => 'Источник',
|
||||
'Class:UserRequest/Attribute:origin+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Почта',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Почта',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Мониторинг',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Мониторинг',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Телефон',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Телефон',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Портал',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Портал',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Родительское изменение',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Родительское изменение',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Родительский инцидент',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Родительский инцидент',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Родительская проблема',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Родительская проблема',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Родительский запрос',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Родительский запрос',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Родительский запрос',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Причина ожидания',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:priority' => 'Приоритет',
|
||||
'Class:UserRequest/Attribute:priority+' => '',
|
||||
'Class:UserRequest/Attribute:priority/Value:1' => 'Критический',
|
||||
@@ -83,14 +105,76 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
|
||||
'Class:UserRequest/Attribute:priority/Value:3+' => 'Средний',
|
||||
'Class:UserRequest/Attribute:priority/Value:4' => 'Низкий',
|
||||
'Class:UserRequest/Attribute:priority/Value:4+' => 'Низкий',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Общий журнал',
|
||||
'Class:UserRequest/Attribute:public_log+' => 'Информация в общем журнале доступна для пользователей портала',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Дочерние запросы',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Дочерние запросы',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Тип запроса',
|
||||
'Class:UserRequest/Attribute:request_type+' => '',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Запрос на обслуживание',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Запрос на обслуживание',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Срочность',
|
||||
'Class:UserRequest/Attribute:urgency+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Критическая',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Критическая',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Высокая',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => 'Высокая',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Средняя',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Средняя',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Низкая',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Низкая',
|
||||
'Class:UserRequest/Attribute:origin' => 'Источник',
|
||||
'Class:UserRequest/Attribute:origin+' => '',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Почта',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Почта',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Мониторинг',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Мониторинг',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Телефон',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Телефон',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Портал',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Портал',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Утверждающий',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Email утверждающего',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Услуга',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Услуга',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Подкатегория',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => 'Подкатегория услуги',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Подкатегория услуги',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Флаг эскалации',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Нет',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Нет',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Да',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Да',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Причина эскалации',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Дата назначения',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Дата решения',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Дата последнего ожидания',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Накопленное ожидание',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => '',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => '',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Срок TTO',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => 'Крайний срок назаначения агента (принятия в работу) по текущему SLA',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO пропущено',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO превышено',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Срок TTR',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => 'Крайний срок решения по текущему SLA',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR пропущено',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR превышено',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Время на решение',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code' => 'Код решения',
|
||||
'Class:UserRequest/Attribute:resolution_code+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Помощь',
|
||||
@@ -107,70 +191,30 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'Обновление системы',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Обучение',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'Обучение',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Дата решения',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Услуга',
|
||||
'Class:UserRequest/Attribute:service_id+' => '',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Услуга',
|
||||
'Class:UserRequest/Attribute:service_name+' => '',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Подкатегория',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => 'Подкатегория услуги',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Подкатегория услуги',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO превышено',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO пропущено',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR превышено',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR пропущено',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:UserRequest/Attribute:solution' => 'Описание решения',
|
||||
'Class:UserRequest/Attribute:solution+' => '',
|
||||
'Class:UserRequest/Attribute:status' => 'Статус',
|
||||
'Class:UserRequest/Attribute:status+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Утвержден',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Назначен',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Закрыт',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Эскалация TTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Эскалация TTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Новый',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'В ожидании',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Отклонен',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Решенный',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Ожидание утверждения',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Время на решение',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => '',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Срок TTO',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => 'Крайний срок назаначения агента (принятия в работу) по текущему SLA',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => '',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Срок TTR',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => 'Крайний срок решения по текущему SLA',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Срочность',
|
||||
'Class:UserRequest/Attribute:urgency+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Критическая',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Критическая',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Высокая',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => 'Высокая',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Средняя',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Средняя',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Низкая',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Низкая',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Комментарий пользователя',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Причина ожидания',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Родительский запрос',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Родительский инцидент',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Родительский запрос',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Родительская проблема',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Родительская проблема',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Родительское изменение',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Родительское изменение',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Родительский инцидент',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Дочерние запросы',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'Дочерние запросы',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Общий журнал',
|
||||
'Class:UserRequest/Attribute:public_log+' => 'Информация в общем журнале доступна для пользователей портала',
|
||||
'Class:UserRequest/Attribute:user_satisfaction' => 'Удовлетворенность пользователя',
|
||||
'Class:UserRequest/Attribute:user_satisfaction+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Очень доволен',
|
||||
@@ -181,65 +225,42 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Скорее недоволен',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Очень недоволен',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Очень недоволен',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Комментарий пользователя',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Родительский запрос',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Назначить',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Переназначить',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Утвердить',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Отклонить',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'В ожидание',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Таймаут',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Автоматическое решение',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Автоматическое закрытие',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Отметить как решенный',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Закрыть',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Вновь открыть',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Ждать утверждения',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Невозможно назначить этот же запрос в качестве родительского',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'Каскадное решение дочерних запросов (ev_autoresolve) с установкой следующих параметров: услуга, команда, агент, информация о решении.',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Утвердить',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Назначить',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Автоматическое закрытие',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Автоматическое решение',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Закрыть',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'В ожидание',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Переназначить',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Отклонить',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Вновь открыть',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Отметить как решенный',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Таймаут',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Ждать утверждения',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest:KnownErrorList' => 'Известные ошибки',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
|
||||
'Menu:NewUserRequest' => 'Новый запрос',
|
||||
'Menu:NewUserRequest+' => 'Создать новый запрос на обслуживание',
|
||||
'Menu:RequestManagement' => 'Управление запросами',
|
||||
'Menu:RequestManagement+' => 'Управление запросами',
|
||||
'Menu:RequestManagementProvider' => 'Поставщик техподдержки',
|
||||
'Menu:RequestManagementProvider+' => 'Поставщик техподдержки',
|
||||
'Menu:SearchUserRequests' => 'Поиск запросов',
|
||||
'Menu:SearchUserRequests+' => 'Поиск запросов на обслуживание',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Эскалированные',
|
||||
'Menu:UserRequest:EscalatedRequests+' => 'Эскалированные запросы',
|
||||
'Menu:UserRequest:MyRequests' => 'Назначенные мне',
|
||||
'Menu:UserRequest:MyRequests+' => 'Назначенные мне запросы',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Созданные мной',
|
||||
'Menu:UserRequest:MySupportRequests+' => 'Созданные мной запросы',
|
||||
'Menu:UserRequest:OpenRequests' => 'Открытые',
|
||||
'Menu:UserRequest:OpenRequests+' => 'Открытые запросы',
|
||||
'Menu:UserRequest:Overview' => 'Обзор',
|
||||
'Menu:UserRequest:Overview+' => 'Обзор',
|
||||
'Menu:UserRequest:Provider' => 'Открытые запросы, отправленные поставщику',
|
||||
'Menu:UserRequest:Provider+' => 'Открытые запросы, отправленные поставщику',
|
||||
'Menu:UserRequest:Shortcuts' => 'Ярлыки',
|
||||
'Menu:UserRequest:Shortcuts+' => 'Ярлыки',
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('RU RU', 'Russian', 'Русский', array(
|
||||
'Organization:Overview:UserRequests' => 'Запросы пользователей этой организации',
|
||||
'Organization:Overview:MyUserRequests' => 'Мои запросы пользователей этой организации',
|
||||
'Organization:Overview:Tickets' => 'Тикеты этой организации',
|
||||
'Organization:Overview:UserRequests' => 'Запросы пользователей этой организации',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Количество запросов за 14 дней',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Открытые запросы по агенту',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Открытые запросы по заказчику',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Открытые запросы по статусу',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Открытые запросы по типу',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Запросы по типу за 14 дней',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Назначенные мне запросы',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,25 +9,83 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
|
||||
Dict::Add('SK SK', 'Slovak', 'Slovenčina', array(
|
||||
'Menu:RequestManagement' => 'Helpdesk',
|
||||
'Menu:RequestManagement+' => '~~',
|
||||
'Menu:RequestManagementProvider' => 'Poskytovateľ Helpdesku',
|
||||
'Menu:RequestManagementProvider+' => '~~',
|
||||
'Menu:UserRequest:Provider' => 'Otvorené požiadavky prenesené na poskytovateľa',
|
||||
'Menu:UserRequest:Provider+' => '~~',
|
||||
'Menu:UserRequest:Overview' => 'Prehľad',
|
||||
'Menu:UserRequest:Overview+' => '~~',
|
||||
'Menu:NewUserRequest' => 'Nové požiadavky užívateľa',
|
||||
'Menu:NewUserRequest+' => 'Create a new user request ticket~~',
|
||||
'Menu:SearchUserRequests' => 'Vyhľadať užívateľské požiadavky',
|
||||
'Menu:SearchUserRequests+' => 'Search for user request tickets~~',
|
||||
'Menu:UserRequest:Shortcuts' => 'Skratky',
|
||||
'Menu:UserRequest:Shortcuts+' => '~~',
|
||||
'Menu:UserRequest:MyRequests' => 'požiadavky pridelené mne',
|
||||
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Moje hovory podpory',
|
||||
'Menu:UserRequest:MySupportRequests+' => '~~',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Eskalované požiadavky',
|
||||
'Menu:UserRequest:EscalatedRequests+' => '~~',
|
||||
'Menu:UserRequest:OpenRequests' => 'Všetky otvorené požiadavky',
|
||||
'Menu:UserRequest:OpenRequests+' => '~~',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'požiadavky pridelené mne',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'požiadavky za posledných 14 dní (po typoch)',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'požiadavky posledných 14 dní (po dňoch)',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Otvorené požiadavky podľa stavu',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Otvorené požiadavky podľa agenta',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Otvorené požiadavky podľa typu',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Otvorené požiadavky podľa organizácie',
|
||||
'Class:UserRequest:KnownErrorList' => 'Známe chyby',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
|
||||
));
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: UserRequest
|
||||
//
|
||||
|
||||
Dict::Add('SK SK', 'Slovak', 'Slovenčina', array(
|
||||
'Class:UserRequest' => 'Požiadavka užívateľa',
|
||||
'Class:UserRequest+' => '~~',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Email schvalovateľa',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '~~',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Schvalovateľ',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Dátum pridelenia',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulatívne pozdržané',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Eskalačný príznak',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nie',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Áno',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Dôvod eskalácie',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:status' => 'Stav',
|
||||
'Class:UserRequest/Attribute:status+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nová',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskalované TTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Pridelené',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskalované TTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Čaká sa na schválenie',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Schválená',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Zamietnutá',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Pozdržaná',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Vyriešená',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Zatvorená',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Typ požiadavky',
|
||||
'Class:UserRequest/Attribute:request_type+' => '~~',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Požiadavka',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '~~',
|
||||
'Class:UserRequest/Attribute:impact' => 'Dopad',
|
||||
'Class:UserRequest/Attribute:impact+' => 'Impact is the severity of the fault, how many end users are affected.~~',
|
||||
'Class:UserRequest/Attribute:impact/Value:1' => 'Oddelenie',
|
||||
@@ -36,42 +94,6 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
|
||||
'Class:UserRequest/Attribute:impact/Value:2+' => '~~',
|
||||
'Class:UserRequest/Attribute:impact/Value:3' => 'Osoba',
|
||||
'Class:UserRequest/Attribute:impact/Value:3+' => '~~',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Posledný dátum pozdržania',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:origin' => 'Pôvod',
|
||||
'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Request created on an email reception~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Dohľad',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Request created on a monitoring alert~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefón',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Request created following a phone call~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portál',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Request created on the user portal~~',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Nadradená Zmena',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Referencia na zmenu',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Parent incident~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Rodičovský problém',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Referencia na problém',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Nadradená Požiadavka',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Priateľské meno ID požiadavky rodiča',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Požiadavka o odporúčanie',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Dôvod pozdržania',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:priority' => 'Priorita',
|
||||
'Class:UserRequest/Attribute:priority+' => 'Order in which tickets need to be handled~~',
|
||||
'Class:UserRequest/Attribute:priority/Value:1' => 'Kritická',
|
||||
@@ -82,14 +104,76 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
|
||||
'Class:UserRequest/Attribute:priority/Value:3+' => '~~',
|
||||
'Class:UserRequest/Attribute:priority/Value:4' => 'Nízka',
|
||||
'Class:UserRequest/Attribute:priority/Value:4+' => 'Lowest priority~~',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Verejný záznam',
|
||||
'Class:UserRequest/Attribute:public_log+' => '~~',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Podriadené požiadavky',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Typ požiadavky',
|
||||
'Class:UserRequest/Attribute:request_type+' => '~~',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Požiadavka',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '~~',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Naliehavosť',
|
||||
'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritická',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Most urgent~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Vysoká',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Stredná',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Nízka',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Lowest urgency level~~',
|
||||
'Class:UserRequest/Attribute:origin' => 'Pôvod',
|
||||
'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Request created on an email reception~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Dohľad',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Request created on a monitoring alert~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefón',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Request created following a phone call~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portál',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Request created on the user portal~~',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Schvalovateľ',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Email schvalovateľa',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Služba',
|
||||
'Class:UserRequest/Attribute:service_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Názov služby',
|
||||
'Class:UserRequest/Attribute:service_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Subkategórie služieb',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Názov subkategórie služieb',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Eskalačný príznak',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nie',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Áno',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Dôvod eskalácie',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Dátum pridelenia',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Dátum vyriešenia',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Posledný dátum pozdržania',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulatívne pozdržané',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Dátum eskalácie TTO',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO dodržané',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO prekročené',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Dátum eskalácie TTR',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR dodržané',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR prekročené',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Oneskorenie vyriešenia',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '~~',
|
||||
'Class:UserRequest/Attribute:resolution_code' => 'Kód riešenia',
|
||||
'Class:UserRequest/Attribute:resolution_code+' => 'What was done to resolve the request?~~',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Asistencia',
|
||||
@@ -106,70 +190,30 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '~~',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Školenie',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '~~',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Dátum vyriešenia',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Služba',
|
||||
'Class:UserRequest/Attribute:service_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Názov služby',
|
||||
'Class:UserRequest/Attribute:service_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Subkategórie služieb',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Názov subkategórie služieb',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO prekročené',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO dodržané',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR prekročené',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR dodržané',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:solution' => 'Riešenie',
|
||||
'Class:UserRequest/Attribute:solution+' => '~~',
|
||||
'Class:UserRequest/Attribute:status' => 'Stav',
|
||||
'Class:UserRequest/Attribute:status+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Schválená',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Pridelené',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Zatvorená',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskalované TTO',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskalované TTR',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'Nová',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Pozdržaná',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Zamietnutá',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Vyriešená',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Čaká sa na schválenie',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Oneskorenie vyriešenia',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '~~',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO',
|
||||
'Class:UserRequest/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Dátum eskalácie TTO',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR',
|
||||
'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Dátum eskalácie TTR',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Naliehavosť',
|
||||
'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritická',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Most urgent~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'Vysoká',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Stredná',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Nízka',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Lowest urgency level~~',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Komentár užívateľa',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '~~',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Dôvod pozdržania',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Nadradená Požiadavka',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Parent incident~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Požiadavka o odporúčanie',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Rodičovský problém',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Referencia na problém',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Nadradená Zmena',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Referencia na zmenu',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Podriadené požiadavky',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Verejný záznam',
|
||||
'Class:UserRequest/Attribute:public_log+' => '~~',
|
||||
'Class:UserRequest/Attribute:user_satisfaction' => 'Spokojnosť užívateľa',
|
||||
'Class:UserRequest/Attribute:user_satisfaction+' => '~~',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Veľmi spokojný',
|
||||
@@ -180,65 +224,42 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '~~',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Veľmi nespokojný',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '~~',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'Komentár užívateľa',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Priateľské meno ID požiadavky rodiča',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Prideiť',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Znovu Prideiť',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Schváliť',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Zamietnúť',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Pozdržať',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Vypršanie času',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatické vyriešenie',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatické zatvorenie',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Vyriešiť',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Zatvoriť',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Znova otvoriť',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Počkať na schválenie',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Cannot assign the Parent request to the request itself~~',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascade the resolution to child requests (ev_autoresolve), and align the following characteristics of the request: service, team, agent, resolution info~~',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Schváliť',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Prideiť',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatické zatvorenie',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatické vyriešenie',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Zatvoriť',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Pozdržať',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Znovu Prideiť',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Zamietnúť',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Znova otvoriť',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Vyriešiť',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Vypršanie času',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Počkať na schválenie',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
|
||||
'Class:UserRequest:KnownErrorList' => 'Známe chyby',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
|
||||
'Menu:NewUserRequest' => 'Nové požiadavky užívateľa',
|
||||
'Menu:NewUserRequest+' => 'Create a new user request ticket~~',
|
||||
'Menu:RequestManagement' => 'Helpdesk',
|
||||
'Menu:RequestManagement+' => '~~',
|
||||
'Menu:RequestManagementProvider' => 'Poskytovateľ Helpdesku',
|
||||
'Menu:RequestManagementProvider+' => '~~',
|
||||
'Menu:SearchUserRequests' => 'Vyhľadať užívateľské požiadavky',
|
||||
'Menu:SearchUserRequests+' => 'Search for user request tickets~~',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Eskalované požiadavky',
|
||||
'Menu:UserRequest:EscalatedRequests+' => '~~',
|
||||
'Menu:UserRequest:MyRequests' => 'požiadavky pridelené mne',
|
||||
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
|
||||
'Menu:UserRequest:MySupportRequests' => 'Moje hovory podpory',
|
||||
'Menu:UserRequest:MySupportRequests+' => '~~',
|
||||
'Menu:UserRequest:OpenRequests' => 'Všetky otvorené požiadavky',
|
||||
'Menu:UserRequest:OpenRequests+' => '~~',
|
||||
'Menu:UserRequest:Overview' => 'Prehľad',
|
||||
'Menu:UserRequest:Overview+' => '~~',
|
||||
'Menu:UserRequest:Provider' => 'Otvorené požiadavky prenesené na poskytovateľa',
|
||||
'Menu:UserRequest:Provider+' => '~~',
|
||||
'Menu:UserRequest:Shortcuts' => 'Skratky',
|
||||
'Menu:UserRequest:Shortcuts+' => '~~',
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('SK SK', 'Slovak', 'Slovenčina', array(
|
||||
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
|
||||
'Organization:Overview:MyUserRequests' => 'My User Requests for this organization~~',
|
||||
'Organization:Overview:Tickets' => 'Tickets for this organization~~',
|
||||
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'požiadavky posledných 14 dní (po dňoch)',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Otvorené požiadavky podľa agenta',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Otvorené požiadavky podľa organizácie',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Otvorené požiadavky podľa stavu',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Otvorené požiadavky podľa typu',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'požiadavky za posledných 14 dní (po typoch)',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'požiadavky pridelené mne',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,25 +9,83 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('TR TR', 'Turkish', 'Türkçe', [
|
||||
Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
|
||||
'Menu:RequestManagement' => 'Helpdesk~~',
|
||||
'Menu:RequestManagement+' => '',
|
||||
'Menu:RequestManagementProvider' => 'Helpdesk provider~~',
|
||||
'Menu:RequestManagementProvider+' => '',
|
||||
'Menu:UserRequest:Provider' => 'Open request transferred to provider~~',
|
||||
'Menu:UserRequest:Provider+' => '',
|
||||
'Menu:UserRequest:Overview' => 'Overview~~',
|
||||
'Menu:UserRequest:Overview+' => '',
|
||||
'Menu:NewUserRequest' => 'New user request~~',
|
||||
'Menu:NewUserRequest+' => 'Create a new user request ticket~~',
|
||||
'Menu:SearchUserRequests' => 'Search for user requests~~',
|
||||
'Menu:SearchUserRequests+' => 'Search for user request tickets~~',
|
||||
'Menu:UserRequest:Shortcuts' => 'Shortcuts~~',
|
||||
'Menu:UserRequest:Shortcuts+' => '~~',
|
||||
'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~',
|
||||
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
|
||||
'Menu:UserRequest:MySupportRequests' => 'My support calls~~',
|
||||
'Menu:UserRequest:MySupportRequests+' => '',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Hot Requests~~',
|
||||
'Menu:UserRequest:EscalatedRequests+' => '',
|
||||
'Menu:UserRequest:OpenRequests' => 'All open requests~~',
|
||||
'Menu:UserRequest:OpenRequests+' => '',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type~~',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests~~',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Open requests by status~~',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Open requests by agent~~',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Open requests by type~~',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Open requests by customer~~',
|
||||
'Class:UserRequest:KnownErrorList' => 'Known Errors~~',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
|
||||
));
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: UserRequest
|
||||
//
|
||||
|
||||
Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
|
||||
'Class:UserRequest' => 'User Request~~',
|
||||
'Class:UserRequest+' => '~~',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Approver Email~~',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '~~',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Approver~~',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Assignment date~~',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending~~',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Hot reason~~',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:status' => 'Status~~',
|
||||
'Class:UserRequest/Attribute:status+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'New~~',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Escalated TTO~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Assigned~~',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Escalated TTR~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval~~',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Approved~~',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rejected~~',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Pending~~',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Resolved~~',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Closed~~',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Request Type~~',
|
||||
'Class:UserRequest/Attribute:request_type+' => '~~',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service request~~',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
|
||||
'Class:UserRequest/Attribute:impact' => 'Impact~~',
|
||||
'Class:UserRequest/Attribute:impact+' => 'Impact is the severity of the fault, how many end users are affected.~~',
|
||||
'Class:UserRequest/Attribute:impact/Value:1' => 'A department~~',
|
||||
@@ -36,42 +94,6 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
|
||||
'Class:UserRequest/Attribute:impact/Value:2+' => '~~',
|
||||
'Class:UserRequest/Attribute:impact/Value:3' => 'A person~~',
|
||||
'Class:UserRequest/Attribute:impact/Value:3+' => '~~',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Last pending date~~',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:origin' => 'Origin~~',
|
||||
'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Email~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Request created on an email reception~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Request created on a monitoring alert~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Phone~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Request created following a phone call~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Request created on the user portal~~',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Parent change~~',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref change~~',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Parent incident~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Parent problem~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref problem~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Parent request~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref request~~',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Pending reason~~',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:priority' => 'Priority~~',
|
||||
'Class:UserRequest/Attribute:priority+' => 'Order in which tickets need to be handled~~',
|
||||
'Class:UserRequest/Attribute:priority/Value:1' => 'Critical~~',
|
||||
@@ -82,14 +104,76 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
|
||||
'Class:UserRequest/Attribute:priority/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:priority/Value:4' => 'Low~~',
|
||||
'Class:UserRequest/Attribute:priority/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Public log~~',
|
||||
'Class:UserRequest/Attribute:public_log+' => '~~',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Child Requests~~',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
|
||||
'Class:UserRequest/Attribute:request_type' => 'Request Type~~',
|
||||
'Class:UserRequest/Attribute:request_type+' => '~~',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service request~~',
|
||||
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Urgency~~',
|
||||
'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Critical~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'High~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Medium~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Low~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:origin' => 'Origin~~',
|
||||
'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail' => 'Email~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Request created on an email reception~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Request created on a monitoring alert~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone' => 'Phone~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Request created following a phone call~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal~~',
|
||||
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Request created on the user portal~~',
|
||||
'Class:UserRequest/Attribute:approver_id' => 'Approver~~',
|
||||
'Class:UserRequest/Attribute:approver_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:approver_email' => 'Approver Email~~',
|
||||
'Class:UserRequest/Attribute:approver_email+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Service~~',
|
||||
'Class:UserRequest/Attribute:service_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Service name~~',
|
||||
'Class:UserRequest/Attribute:service_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Service subcategory~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag+' => '~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes~~',
|
||||
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:UserRequest/Attribute:escalation_reason' => 'Hot reason~~',
|
||||
'Class:UserRequest/Attribute:escalation_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:assignment_date' => 'Assignment date~~',
|
||||
'Class:UserRequest/Attribute:assignment_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Resolution date~~',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:last_pending_date' => 'Last pending date~~',
|
||||
'Class:UserRequest/Attribute:last_pending_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending~~',
|
||||
'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO~~',
|
||||
'Class:UserRequest/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR~~',
|
||||
'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline~~',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto passed~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA tto over~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR Deadline~~',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA ttr passed~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA ttr over~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Resolution delay~~',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '~~',
|
||||
'Class:UserRequest/Attribute:resolution_code' => 'Resolution code~~',
|
||||
'Class:UserRequest/Attribute:resolution_code+' => 'What was done to resolve the request?~~',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance~~',
|
||||
@@ -106,70 +190,30 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Training~~',
|
||||
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
|
||||
'Class:UserRequest/Attribute:resolution_date' => 'Resolution date~~',
|
||||
'Class:UserRequest/Attribute:resolution_date+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_id' => 'Service~~',
|
||||
'Class:UserRequest/Attribute:service_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:service_name' => 'Service name~~',
|
||||
'Class:UserRequest/Attribute:service_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Service subcategory~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name~~',
|
||||
'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA tto over~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto passed~~',
|
||||
'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA ttr over~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA ttr passed~~',
|
||||
'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:UserRequest/Attribute:solution' => 'Solution~~',
|
||||
'Class:UserRequest/Attribute:solution+' => '~~',
|
||||
'Class:UserRequest/Attribute:status' => 'Status~~',
|
||||
'Class:UserRequest/Attribute:status+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:approved' => 'Approved~~',
|
||||
'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned' => 'Assigned~~',
|
||||
'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:closed' => 'Closed~~',
|
||||
'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Escalated TTO~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Escalated TTR~~',
|
||||
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:new' => 'New~~',
|
||||
'Class:UserRequest/Attribute:status/Value:new+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:pending' => 'Pending~~',
|
||||
'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rejected~~',
|
||||
'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved' => 'Resolved~~',
|
||||
'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval~~',
|
||||
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:UserRequest/Attribute:time_spent' => 'Resolution delay~~',
|
||||
'Class:UserRequest/Attribute:time_spent+' => '~~',
|
||||
'Class:UserRequest/Attribute:tto' => 'TTO~~',
|
||||
'Class:UserRequest/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline~~',
|
||||
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:ttr' => 'TTR~~',
|
||||
'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR Deadline~~',
|
||||
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:UserRequest/Attribute:urgency' => 'Urgency~~',
|
||||
'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1' => 'Critical~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2' => 'High~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3' => 'Medium~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4' => 'Low~~',
|
||||
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'User comment~~',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '~~',
|
||||
'Class:UserRequest/Attribute:pending_reason' => 'Pending reason~~',
|
||||
'Class:UserRequest/Attribute:pending_reason+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id' => 'Parent request~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_id' => 'Parent incident~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref request~~',
|
||||
'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_id' => 'Parent problem~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref problem~~',
|
||||
'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_change_id' => 'Parent change~~',
|
||||
'Class:UserRequest/Attribute:parent_change_id+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref change~~',
|
||||
'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
|
||||
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:UserRequest/Attribute:related_request_list' => 'Child Requests~~',
|
||||
'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
|
||||
'Class:UserRequest/Attribute:public_log' => 'Public log~~',
|
||||
'Class:UserRequest/Attribute:public_log+' => '~~',
|
||||
'Class:UserRequest/Attribute:user_satisfaction' => 'User satisfaction~~',
|
||||
'Class:UserRequest/Attribute:user_satisfaction+' => '~~',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Very satisfied~~',
|
||||
@@ -180,65 +224,42 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Very dissatisfied~~',
|
||||
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
|
||||
'Class:UserRequest/Attribute:user_comment' => 'User comment~~',
|
||||
'Class:UserRequest/Attribute:user_comment+' => '~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname~~',
|
||||
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Assign~~',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Re-assign~~',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Approve~~',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Reject~~',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Pending~~',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout~~',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatic resolve~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatic close~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Mark as resolved~~',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Close this request~~',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Re-open~~',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Wait for approval~~',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Cannot assign the Parent request to the request itself~~',
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascade the resolution to child requests (ev_autoresolve), and align the following characteristics of the request: service, team, agent, resolution info~~',
|
||||
'Class:UserRequest/Stimulus:ev_approve' => 'Approve~~',
|
||||
'Class:UserRequest/Stimulus:ev_approve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_assign' => 'Assign~~',
|
||||
'Class:UserRequest/Stimulus:ev_assign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatic close~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatic resolve~~',
|
||||
'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_close' => 'Close this request~~',
|
||||
'Class:UserRequest/Stimulus:ev_close+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_pending' => 'Pending~~',
|
||||
'Class:UserRequest/Stimulus:ev_pending+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reassign' => 'Re-assign~~',
|
||||
'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reject' => 'Reject~~',
|
||||
'Class:UserRequest/Stimulus:ev_reject+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_reopen' => 'Re-open~~',
|
||||
'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_resolve' => 'Mark as resolved~~',
|
||||
'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout~~',
|
||||
'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Wait for approval~~',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
|
||||
'Class:UserRequest:KnownErrorList' => 'Known Errors~~',
|
||||
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
|
||||
'Menu:NewUserRequest' => 'New user request~~',
|
||||
'Menu:NewUserRequest+' => 'Create a new user request ticket~~',
|
||||
'Menu:RequestManagement' => 'Helpdesk~~',
|
||||
'Menu:RequestManagement+' => '',
|
||||
'Menu:RequestManagementProvider' => 'Helpdesk provider~~',
|
||||
'Menu:RequestManagementProvider+' => '',
|
||||
'Menu:SearchUserRequests' => 'Search for user requests~~',
|
||||
'Menu:SearchUserRequests+' => 'Search for user request tickets~~',
|
||||
'Menu:UserRequest:EscalatedRequests' => 'Hot Requests~~',
|
||||
'Menu:UserRequest:EscalatedRequests+' => '',
|
||||
'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~',
|
||||
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
|
||||
'Menu:UserRequest:MySupportRequests' => 'My support calls~~',
|
||||
'Menu:UserRequest:MySupportRequests+' => '',
|
||||
'Menu:UserRequest:OpenRequests' => 'All open requests~~',
|
||||
'Menu:UserRequest:OpenRequests+' => '',
|
||||
'Menu:UserRequest:Overview' => 'Overview~~',
|
||||
'Menu:UserRequest:Overview+' => '',
|
||||
'Menu:UserRequest:Provider' => 'Open request transferred to provider~~',
|
||||
'Menu:UserRequest:Provider+' => '',
|
||||
'Menu:UserRequest:Shortcuts' => 'Shortcuts~~',
|
||||
'Menu:UserRequest:Shortcuts+' => '~~',
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
|
||||
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
|
||||
'Organization:Overview:MyUserRequests' => 'My User Requests for this organization~~',
|
||||
'Organization:Overview:Tickets' => 'Tickets for this organization~~',
|
||||
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
|
||||
'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests~~',
|
||||
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Open requests by agent~~',
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Open requests by customer~~',
|
||||
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Open requests by status~~',
|
||||
'UI-RequestManagementOverview-OpenRequestByType' => 'Open requests by type~~',
|
||||
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type~~',
|
||||
'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -3,8 +3,7 @@
|
||||
* @copyright Copyright (C) 2010-2024 Combodo SAS
|
||||
* @license http://opensource.org/licenses/AGPL-3.0
|
||||
*/
|
||||
|
||||
Dict::Add('ZH CN', 'Chinese', '简体中文', [
|
||||
Dict::Add('ZH CN', 'Chinese', '简体中文', array(
|
||||
'Menu:RequestManagement' => '服务台',
|
||||
'Menu:RequestManagement+' => '',
|
||||
'Menu:RequestManagementProvider' => '服务台提供者',
|
||||
@@ -36,7 +35,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
|
||||
'UI-RequestManagementOverview-OpenRequestByCustomer' => '打开的需求 (按客户)',
|
||||
'Class:UserRequest:KnownErrorList' => '已知错误',
|
||||
'Class:UserRequest:KnownErrorList+' => '和当前工单关联的功能配置项相关的已知错误',
|
||||
]);
|
||||
));
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
@@ -52,7 +51,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
|
||||
// Class: UserRequest
|
||||
//
|
||||
|
||||
Dict::Add('ZH CN', 'Chinese', '简体中文', [
|
||||
Dict::Add('ZH CN', 'Chinese', '简体中文', array(
|
||||
'Class:UserRequest' => '用户需求',
|
||||
'Class:UserRequest+' => '',
|
||||
'Class:UserRequest/Attribute:status' => '状态',
|
||||
@@ -248,14 +247,13 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval' => '等待批准',
|
||||
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
|
||||
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => '无法分配父级需求给自己',
|
||||
|
||||
'Class:UserRequest/Method:ResolveChildTickets' => '解决子工单',
|
||||
'Class:UserRequest/Method:ResolveChildTickets+' => '递归解决子工单 (自动解决), 并调整相关字段与父级工单保持一致: 服务, 团队, 办理人, 解决方案信息',
|
||||
]);
|
||||
));
|
||||
|
||||
|
||||
Dict::Add('ZH CN', 'Chinese', '简体中文', [
|
||||
Dict::Add('ZH CN', 'Chinese', '简体中文', array(
|
||||
'Organization:Overview:UserRequests' => '此组织的所有用户需求',
|
||||
'Organization:Overview:MyUserRequests' => '我在此组织发起的需求',
|
||||
'Organization:Overview:Tickets' => '此组织内的所有工单',
|
||||
'Organization:Overview:UserRequests' => '此组织的所有用户需求',
|
||||
]);
|
||||
));
|
||||
|
||||
Reference in New Issue
Block a user