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Merge branch 'support/3.2' into develop
# Conflicts: # datamodels/2.x/itop-attachments/dictionaries/cs.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/da.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/de.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/es_cr.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/fr.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/hu.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/it.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/ja.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/nl.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/pl.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/pt_br.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/ru.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/sk.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/tr.dict.itop-attachments.php # datamodels/2.x/itop-attachments/dictionaries/zh_cn.dict.itop-attachments.php # datamodels/2.x/itop-config-mgmt/dictionaries/it.dict.itop-config-mgmt.php # datamodels/2.x/itop-config/dictionaries/it.dict.itop-config.php # datamodels/2.x/itop-incident-mgmt-itil/dictionaries/it.dict.itop-incident-mgmt-itil.php # datamodels/2.x/itop-knownerror-mgmt/dictionaries/it.dict.itop-knownerror-mgmt.php # datamodels/2.x/itop-portal/dictionaries/it.dict.itop-portal.php # datamodels/2.x/itop-problem-mgmt/dictionaries/it.dict.itop-problem-mgmt.php # datamodels/2.x/itop-request-mgmt-itil/dictionaries/it.dict.itop-request-mgmt-itil.php # datamodels/2.x/itop-request-mgmt/dictionaries/it.dict.itop-request-mgmt.php # dictionaries/cs.dictionary.itop.core.php # dictionaries/da.dictionary.itop.core.php # dictionaries/de.dictionary.itop.core.php # dictionaries/es_cr.dictionary.itop.core.php # dictionaries/fr.dictionary.itop.core.php # dictionaries/fr.dictionary.itop.ui.php # dictionaries/hu.dictionary.itop.core.php # dictionaries/it.dictionary.itop.core.php # dictionaries/it.dictionary.itop.ui.php # dictionaries/ja.dictionary.itop.core.php # dictionaries/nl.dictionary.itop.core.php # dictionaries/pl.dictionary.itop.core.php # dictionaries/pt_br.dictionary.itop.core.php # dictionaries/ru.dictionary.itop.core.php # dictionaries/sk.dictionary.itop.core.php # dictionaries/tr.dictionary.itop.core.php # dictionaries/ui/components/quick-create/cs.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/da.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/de.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/es_cr.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/fr.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/hu.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/it.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/ja.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/nl.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/pl.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/pt_br.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/ru.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/sk.dictionary.itop.quick-create.php # dictionaries/ui/components/quick-create/tr.dictionary.itop.quick-create.php
This commit is contained in:
Timothee
@@ -11,23 +11,66 @@
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* @author Daniel Rokos <daniel.rokos@itopportal.cz>
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*
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*/
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Dict::Add('CS CZ', 'Czech', 'Čeština', [
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Dict::Add('CS CZ', 'Czech', 'Čeština', array(
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'Menu:IncidentManagement' => 'Správa incidentů',
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'Menu:IncidentManagement+' => 'Správa incidentů',
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'Menu:Incident:Overview' => 'Přehled',
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'Menu:Incident:Overview+' => 'Přehled',
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'Menu:NewIncident' => 'Nový incident',
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'Menu:NewIncident+' => 'Vytvořit nový tiket incidentu',
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'Menu:SearchIncidents' => 'Hledat incidenty',
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'Menu:SearchIncidents+' => 'Hledat tikety incidentů',
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'Menu:Incident:Shortcuts' => 'Odkazy',
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'Menu:Incident:Shortcuts+' => '',
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'Menu:Incident:MyIncidents' => 'Incidenty přidělené mně',
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'Menu:Incident:MyIncidents+' => 'Incidenty přidělené mně (jako řešiteli)',
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'Menu:Incident:EscalatedIncidents' => 'Eskalované incidenty',
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'Menu:Incident:EscalatedIncidents+' => 'Eskalované incidenty',
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'Menu:Incident:OpenIncidents' => 'Všechny otevřené incidenty',
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'Menu:Incident:OpenIncidents+' => 'Všechny otevřené incidenty',
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'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidenty posledních 14 dní podle priority',
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'UI-IncidentManagementOverview-Last-14-days' => 'Počet incidentů za posledních 14 dní',
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'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Otevřené incidenty podle stavu',
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'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Otevřené incidenty podle řešitele',
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'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Otevřené incidenty podle zákazníka',
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));
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// Dictionnay conventions
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// Class:<class_name>
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// Class:<class_name>+
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// Class:<class_name>/Attribute:<attribute_code>
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// Class:<class_name>/Attribute:<attribute_code>+
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// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
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// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
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// Class:<class_name>/Stimulus:<stimulus_code>
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// Class:<class_name>/Stimulus:<stimulus_code>+
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//
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// Class: Incident
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//
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Dict::Add('CS CZ', 'Czech', 'Čeština', array(
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'Class:Incident' => 'Incident',
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'Class:Incident+' => '',
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'Class:Incident/Attribute:assignment_date' => 'Datum přidělení',
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'Class:Incident/Attribute:assignment_date+' => '',
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'Class:Incident/Attribute:child_incidents_list' => 'Podřízené incidenty',
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'Class:Incident/Attribute:child_incidents_list+' => 'všechny podřízené incidenty spojené s tímto incidentem',
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'Class:Incident/Attribute:cumulatedpending' => 'Kumulovaná doba pozastavení',
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'Class:Incident/Attribute:cumulatedpending+' => '',
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'Class:Incident/Attribute:escalation_flag' => 'Eskalovat',
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'Class:Incident/Attribute:escalation_flag+' => '',
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'Class:Incident/Attribute:escalation_flag/Value:no' => 'Ne',
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'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
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'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Ano',
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'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
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'Class:Incident/Attribute:escalation_reason' => 'Důvod eskalace',
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'Class:Incident/Attribute:escalation_reason+' => '',
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'Class:Incident/Attribute:status' => 'Stav',
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'Class:Incident/Attribute:status+' => '',
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'Class:Incident/Attribute:status/Value:new' => 'Nový',
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'Class:Incident/Attribute:status/Value:new+' => '',
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'Class:Incident/Attribute:status/Value:escalated_tto' => 'Eskalovaný TTO',
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'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
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'Class:Incident/Attribute:status/Value:assigned' => 'Přidělený',
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'Class:Incident/Attribute:status/Value:assigned+' => '',
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'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Eskalovaný TTR',
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'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
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'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Čeká na schválení',
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'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
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'Class:Incident/Attribute:status/Value:pending' => 'Pozastaven',
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'Class:Incident/Attribute:status/Value:pending+' => '',
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'Class:Incident/Attribute:status/Value:resolved' => 'Vyřešený',
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'Class:Incident/Attribute:status/Value:resolved+' => '',
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'Class:Incident/Attribute:status/Value:closed' => 'Uzavřený',
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'Class:Incident/Attribute:status/Value:closed+' => '',
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'Class:Incident/Attribute:impact' => 'Dopad',
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'Class:Incident/Attribute:impact+' => '',
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'Class:Incident/Attribute:impact/Value:1' => 'Oddělení',
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@@ -36,38 +79,6 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
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'Class:Incident/Attribute:impact/Value:2+' => '',
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'Class:Incident/Attribute:impact/Value:3' => 'Osoba',
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'Class:Incident/Attribute:impact/Value:3+' => '',
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'Class:Incident/Attribute:last_pending_date' => 'Datum posledního pozastavení',
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'Class:Incident/Attribute:last_pending_date+' => '',
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'Class:Incident/Attribute:origin' => 'Původ',
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'Class:Incident/Attribute:origin+' => '',
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'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
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'Class:Incident/Attribute:origin/Value:chat+' => 'Incident vytvořený v návaznosti na chat',
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'Class:Incident/Attribute:origin/Value:in_person' => 'osobně',
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'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident vytvořený po osobní diskuzi',
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'Class:Incident/Attribute:origin/Value:mail' => 'email',
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'Class:Incident/Attribute:origin/Value:mail+' => '',
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'Class:Incident/Attribute:origin/Value:monitoring' => 'monitoring',
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'Class:Incident/Attribute:origin/Value:monitoring+' => '',
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'Class:Incident/Attribute:origin/Value:phone' => 'telefon',
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'Class:Incident/Attribute:origin/Value:phone+' => '',
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'Class:Incident/Attribute:origin/Value:portal' => 'portál',
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'Class:Incident/Attribute:origin/Value:portal+' => '',
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'Class:Incident/Attribute:parent_change_id' => 'Nadřazená změna',
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'Class:Incident/Attribute:parent_change_id+' => '',
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'Class:Incident/Attribute:parent_change_ref' => 'Odkaz na nadřazenou změnu',
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'Class:Incident/Attribute:parent_change_ref+' => '',
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'Class:Incident/Attribute:parent_incident_id' => 'Nadřazený incident',
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'Class:Incident/Attribute:parent_incident_id+' => '',
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'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Popisný název nadřízeného incidentu',
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'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
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'Class:Incident/Attribute:parent_incident_ref' => 'Odkaz na nadřazený incident',
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'Class:Incident/Attribute:parent_incident_ref+' => '',
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'Class:Incident/Attribute:parent_problem_id' => 'Nadřazený problém',
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'Class:Incident/Attribute:parent_problem_id+' => '',
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'Class:Incident/Attribute:parent_problem_ref' => 'Odkaz na nadřazený problém',
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'Class:Incident/Attribute:parent_problem_ref+' => '',
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'Class:Incident/Attribute:pending_reason' => 'Důvod pozastavení',
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'Class:Incident/Attribute:pending_reason+' => '',
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'Class:Incident/Attribute:priority' => 'Priorita',
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'Class:Incident/Attribute:priority+' => '',
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'Class:Incident/Attribute:priority/Value:1' => 'kritická',
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@@ -78,10 +89,72 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
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'Class:Incident/Attribute:priority/Value:3+' => '',
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'Class:Incident/Attribute:priority/Value:4' => 'nízká',
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'Class:Incident/Attribute:priority/Value:4+' => '',
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'Class:Incident/Attribute:public_log' => 'Veřejný záznam',
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'Class:Incident/Attribute:public_log+' => '',
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'Class:Incident/Attribute:related_request_list' => 'Seznam souvisejících požadavků',
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'Class:Incident/Attribute:related_request_list+' => '',
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'Class:Incident/Attribute:urgency' => 'Naléhavost',
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'Class:Incident/Attribute:urgency+' => '',
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'Class:Incident/Attribute:urgency/Value:1' => 'kritická',
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'Class:Incident/Attribute:urgency/Value:1+' => '',
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'Class:Incident/Attribute:urgency/Value:2' => 'vysoká',
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'Class:Incident/Attribute:urgency/Value:2+' => '',
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'Class:Incident/Attribute:urgency/Value:3' => 'střední',
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'Class:Incident/Attribute:urgency/Value:3+' => '',
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'Class:Incident/Attribute:urgency/Value:4' => 'nízká',
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'Class:Incident/Attribute:urgency/Value:4+' => '',
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'Class:Incident/Attribute:origin' => 'Původ',
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'Class:Incident/Attribute:origin+' => '',
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'Class:Incident/Attribute:origin/Value:in_person' => 'osobně',
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'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident vytvořený po osobní diskuzi',
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'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
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'Class:Incident/Attribute:origin/Value:chat+' => 'Incident vytvořený v návaznosti na chat',
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'Class:Incident/Attribute:origin/Value:mail' => 'email',
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'Class:Incident/Attribute:origin/Value:mail+' => '',
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'Class:Incident/Attribute:origin/Value:monitoring' => 'monitoring',
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'Class:Incident/Attribute:origin/Value:monitoring+' => '',
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'Class:Incident/Attribute:origin/Value:phone' => 'telefon',
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'Class:Incident/Attribute:origin/Value:phone+' => '',
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'Class:Incident/Attribute:origin/Value:portal' => 'portál',
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'Class:Incident/Attribute:origin/Value:portal+' => '',
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'Class:Incident/Attribute:service_id' => 'Služba',
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'Class:Incident/Attribute:service_id+' => '',
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'Class:Incident/Attribute:service_name' => 'Název služby',
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'Class:Incident/Attribute:service_name+' => '',
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'Class:Incident/Attribute:servicesubcategory_id' => 'Podkategorie služeb',
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'Class:Incident/Attribute:servicesubcategory_id+' => '',
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'Class:Incident/Attribute:servicesubcategory_name' => 'Název podkategorie služeb',
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'Class:Incident/Attribute:servicesubcategory_name+' => '',
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'Class:Incident/Attribute:escalation_flag' => 'Eskalovat',
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'Class:Incident/Attribute:escalation_flag+' => '',
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'Class:Incident/Attribute:escalation_flag/Value:no' => 'Ne',
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'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
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'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Ano',
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'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
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'Class:Incident/Attribute:escalation_reason' => 'Důvod eskalace',
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'Class:Incident/Attribute:escalation_reason+' => '',
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'Class:Incident/Attribute:assignment_date' => 'Datum přidělení',
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'Class:Incident/Attribute:assignment_date+' => '',
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'Class:Incident/Attribute:resolution_date' => 'Datum vyřešení',
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'Class:Incident/Attribute:resolution_date+' => '',
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'Class:Incident/Attribute:last_pending_date' => 'Datum posledního pozastavení',
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'Class:Incident/Attribute:last_pending_date+' => '',
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'Class:Incident/Attribute:cumulatedpending' => 'Kumulovaná doba pozastavení',
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'Class:Incident/Attribute:cumulatedpending+' => '',
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'Class:Incident/Attribute:tto' => 'tto',
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'Class:Incident/Attribute:tto+' => '',
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'Class:Incident/Attribute:ttr' => 'ttr',
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'Class:Incident/Attribute:ttr+' => '',
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'Class:Incident/Attribute:tto_escalation_deadline' => 'Požadovaný čas přidělení',
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'Class:Incident/Attribute:tto_escalation_deadline+' => '',
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'Class:Incident/Attribute:sla_tto_passed' => 'TTO vypršel',
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'Class:Incident/Attribute:sla_tto_passed+' => '',
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'Class:Incident/Attribute:sla_tto_over' => 'TTO zmeškán o',
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'Class:Incident/Attribute:sla_tto_over+' => '',
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'Class:Incident/Attribute:ttr_escalation_deadline' => 'Požadovaný čas vyřešení',
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'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
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'Class:Incident/Attribute:sla_ttr_passed' => 'TTR vypršel',
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'Class:Incident/Attribute:sla_ttr_passed+' => '',
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'Class:Incident/Attribute:sla_ttr_over' => 'TTR zmeškán o',
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'Class:Incident/Attribute:sla_ttr_over+' => '',
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'Class:Incident/Attribute:time_spent' => 'Doba řešení',
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'Class:Incident/Attribute:time_spent+' => '',
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'Class:Incident/Attribute:resolution_code' => 'Kód řešení',
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'Class:Incident/Attribute:resolution_code+' => '',
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'Class:Incident/Attribute:resolution_code/Value:assistance' => 'asistence',
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@@ -98,66 +171,28 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
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'Class:Incident/Attribute:resolution_code/Value:system update+' => '',
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'Class:Incident/Attribute:resolution_code/Value:training' => 'školení',
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'Class:Incident/Attribute:resolution_code/Value:training+' => '',
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'Class:Incident/Attribute:resolution_date' => 'Datum vyřešení',
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'Class:Incident/Attribute:resolution_date+' => '',
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'Class:Incident/Attribute:service_id' => 'Služba',
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'Class:Incident/Attribute:service_id+' => '',
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'Class:Incident/Attribute:service_name' => 'Název služby',
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'Class:Incident/Attribute:service_name+' => '',
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'Class:Incident/Attribute:servicesubcategory_id' => 'Podkategorie služeb',
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'Class:Incident/Attribute:servicesubcategory_id+' => '',
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'Class:Incident/Attribute:servicesubcategory_name' => 'Název podkategorie služeb',
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'Class:Incident/Attribute:servicesubcategory_name+' => '',
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'Class:Incident/Attribute:sla_tto_over' => 'TTO zmeškán o',
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'Class:Incident/Attribute:sla_tto_over+' => '',
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'Class:Incident/Attribute:sla_tto_passed' => 'TTO vypršel',
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'Class:Incident/Attribute:sla_tto_passed+' => '',
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'Class:Incident/Attribute:sla_ttr_over' => 'TTR zmeškán o',
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'Class:Incident/Attribute:sla_ttr_over+' => '',
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'Class:Incident/Attribute:sla_ttr_passed' => 'TTR vypršel',
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'Class:Incident/Attribute:sla_ttr_passed+' => '',
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'Class:Incident/Attribute:solution' => 'Řešení',
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'Class:Incident/Attribute:solution+' => '',
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'Class:Incident/Attribute:status' => 'Stav',
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'Class:Incident/Attribute:status+' => '',
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'Class:Incident/Attribute:status/Value:assigned' => 'Přidělený',
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'Class:Incident/Attribute:status/Value:assigned+' => '',
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'Class:Incident/Attribute:status/Value:closed' => 'Uzavřený',
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'Class:Incident/Attribute:status/Value:closed+' => '',
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'Class:Incident/Attribute:status/Value:escalated_tto' => 'Eskalovaný TTO',
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'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
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'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Eskalovaný TTR',
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'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
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'Class:Incident/Attribute:status/Value:new' => 'Nový',
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'Class:Incident/Attribute:status/Value:new+' => '',
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'Class:Incident/Attribute:status/Value:pending' => 'Pozastaven',
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'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Vyřešený',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Čeká na schválení',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Doba řešení',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'tto',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Požadovaný čas přidělení',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'ttr',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Požadovaný čas vyřešení',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:urgency' => 'Naléhavost',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'kritická',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'vysoká',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'střední',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'nízká',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '',
|
||||
'Class:Incident/Attribute:user_comment' => 'Komentář uživatele',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Důvod pozastavení',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Nadřazený incident',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Odkaz na nadřazený incident',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Nadřazená změna',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Odkaz na nadřazenou změnu',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Nadřazený problém',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Odkaz na nadřazený problém',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Seznam souvisejících požadavků',
|
||||
'Class:Incident/Attribute:related_request_list+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Podřízené incidenty',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'všechny podřízené incidenty spojené s tímto incidentem',
|
||||
'Class:Incident/Attribute:public_log' => 'Veřejný záznam',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'Spokojenost uživatele',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Velmi spokojen',
|
||||
@@ -168,47 +203,30 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Velmi nespokojen',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => '',
|
||||
'Class:Incident/Attribute:user_comment' => 'Komentář uživatele',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Popisný název nadřízeného incidentu',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Přidělit',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Přidělit znovu',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Pozastavit',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Prodleva',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatické vyřešení',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatické uzavření',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Označit jako vyřešené',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Uzavřít požadavek',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Znovu otevřít',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Incident nemůže být nadřazený sám sobě',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'Vyřešit podřízené tikety',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Kaskádovat vyřešení do podřízeného tiketu (ev_autoresolve) a sjednotit následující vlastnosti: služba, tým, řešitel, informace o vyřešení',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Přidělit',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatické uzavření',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatické vyřešení',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Uzavřít požadavek',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Pozastavit',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Přidělit znovu',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Znovu otevřít',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Označit jako vyřešené',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Prodleva',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Eskalované incidenty',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Eskalované incidenty',
|
||||
'Menu:Incident:MyIncidents' => 'Incidenty přidělené mně',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidenty přidělené mně (jako řešiteli)',
|
||||
'Menu:Incident:OpenIncidents' => 'Všechny otevřené incidenty',
|
||||
'Menu:Incident:OpenIncidents+' => 'Všechny otevřené incidenty',
|
||||
'Menu:Incident:Overview' => 'Přehled',
|
||||
'Menu:Incident:Overview+' => 'Přehled',
|
||||
'Menu:Incident:Shortcuts' => 'Odkazy',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:IncidentManagement' => 'Správa incidentů',
|
||||
'Menu:IncidentManagement+' => 'Správa incidentů',
|
||||
'Menu:NewIncident' => 'Nový incident',
|
||||
'Menu:NewIncident+' => 'Vytvořit nový tiket incidentu',
|
||||
'Menu:SearchIncidents' => 'Hledat incidenty',
|
||||
'Menu:SearchIncidents+' => 'Hledat tikety incidentů',
|
||||
'Tickets:Related:OpenIncidents' => 'Otevřené incidenty',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidenty posledních 14 dní podle priority',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Počet incidentů za posledních 14 dní',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Otevřené incidenty podle řešitele',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Otevřené incidenty podle zákazníka',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Otevřené incidenty podle stavu',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -10,23 +10,66 @@
|
||||
* @author Erik Bøg <erik@boegmoeller.dk>
|
||||
*
|
||||
*/
|
||||
Dict::Add('DA DA', 'Danish', 'Dansk', [
|
||||
Dict::Add('DA DA', 'Danish', 'Dansk', array(
|
||||
'Menu:IncidentManagement' => 'Incident Management',
|
||||
'Menu:IncidentManagement+' => '',
|
||||
'Menu:Incident:Overview' => 'Oversigt',
|
||||
'Menu:Incident:Overview+' => '',
|
||||
'Menu:NewIncident' => 'Ny Incident',
|
||||
'Menu:NewIncident+' => '',
|
||||
'Menu:SearchIncidents' => 'Søg efter Incidents',
|
||||
'Menu:SearchIncidents+' => '',
|
||||
'Menu:Incident:Shortcuts' => 'Genveje',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:Incident:MyIncidents' => 'Mine Incidents',
|
||||
'Menu:Incident:MyIncidents+' => '',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Eskalerede Incidents',
|
||||
'Menu:Incident:EscalatedIncidents+' => '',
|
||||
'Menu:Incident:OpenIncidents' => 'Alle åbne Incidents',
|
||||
'Menu:Incident:OpenIncidents+' => '',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents de sidste 14 dage efter prioritet',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Antal Incidents de sidste 14 dage',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Åbne Incidents efter status',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Åbne Incidents efter tildelt til',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Åbne Incidents efter bruger',
|
||||
));
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('DA DA', 'Danish', 'Dansk', array(
|
||||
'Class:Incident' => 'Incident',
|
||||
'Class:Incident+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Tildelt dato',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Afledte Incidents',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'All the child incidents related to this incident~~',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Akkumuleret ventetid',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Eskalations Flag',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Nej',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Ja',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Eskalationsgrund',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Status',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Ny',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Eskaleret TTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Tildelt',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Eskaleret TTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Afventer godkendelse',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Afventer',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Løst',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Lukket',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:impact' => 'Påvirkning',
|
||||
'Class:Incident/Attribute:impact+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'Afdeling',
|
||||
@@ -35,38 +78,6 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
|
||||
'Class:Incident/Attribute:impact/Value:2+' => 'En service er påvirket',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'Person',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => 'En person er påvirket',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Sidste udsættelse dato',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:origin' => 'Oprindelse',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Mail',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Telefon',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portal',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => '',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Parent Change',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Parent-Change-Reference',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Parent Incident',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Parent-Incident-Friendly Name',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Parent-Incident-Reference',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Parent problem id~~',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Parent problem ref~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Årsag til afventer',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:priority' => 'Prioritet',
|
||||
'Class:Incident/Attribute:priority+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'Kritisk',
|
||||
@@ -77,10 +88,72 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
|
||||
'Class:Incident/Attribute:priority/Value:3+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'Lav',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => '',
|
||||
'Class:Incident/Attribute:public_log' => 'Offentlig Log',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Child requests~~',
|
||||
'Class:Incident/Attribute:related_request_list+' => '~~',
|
||||
'Class:Incident/Attribute:urgency' => 'Vigtighed',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Kritisk',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Høj',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Middel',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Lav',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '',
|
||||
'Class:Incident/Attribute:origin' => 'Oprindelse',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Mail',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Telefon',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portal',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => '',
|
||||
'Class:Incident/Attribute:service_id' => 'Ydelse',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Ydelsesnavn',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Ydelse underkategori',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Ydelses underkategorinavn',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Eskalations Flag',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Nej',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Ja',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Eskalationsgrund',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Tildelt dato',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Løsnings dato',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Sidste udsættelse dato',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Akkumuleret ventetid',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'TTO (Time To Own)',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR (Time To Resolve)',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO-Deadline',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO overskredet',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'Overskridelse SLA TTO',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR-Deadline',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR overskredet',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'Overskridelse SLA TTR',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Tid forbrugt til løsning',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Løsningskode',
|
||||
'Class:Incident/Attribute:resolution_code+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Assistance',
|
||||
@@ -97,66 +170,28 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'Uddannelse',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Løsnings dato',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:service_id' => 'Ydelse',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Ydelsesnavn',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Ydelse underkategori',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Ydelses underkategorinavn',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'Overskridelse SLA TTO',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO overskredet',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'Overskridelse SLA TTR',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR overskredet',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:solution' => 'Løsning',
|
||||
'Class:Incident/Attribute:solution+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Status',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Tildelt',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Lukket',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Eskaleret TTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Eskaleret TTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Ny',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Afventer',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Løst',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Afventer godkendelse',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Tid forbrugt til løsning',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'TTO (Time To Own)',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO-Deadline',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR (Time To Resolve)',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR-Deadline',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:urgency' => 'Vigtighed',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Kritisk',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Høj',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Middel',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Lav',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '',
|
||||
'Class:Incident/Attribute:user_comment' => 'Bruger kommentar',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Årsag til afventer',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Parent Incident',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Parent-Incident-Reference',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Parent Change',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Parent-Change-Reference',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Parent problem id~~',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Parent problem ref~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Child requests~~',
|
||||
'Class:Incident/Attribute:related_request_list+' => '~~',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Afledte Incidents',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'All the child incidents related to this incident~~',
|
||||
'Class:Incident/Attribute:public_log' => 'Offentlig Log',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'Bruger tilfredshed',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Meget tilfreds',
|
||||
@@ -167,47 +202,30 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Meget utilfreds',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => '',
|
||||
'Class:Incident/Attribute:user_comment' => 'Bruger kommentar',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Parent-Incident-Friendly Name',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Tildelt',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Forny tildeling',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Afventer',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatisk løst',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatisk lukket',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Marker som løst',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Luk denne Request',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Genåben',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Cannot assign the Parent incident to the incident itself~~',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Cascade the resolution to child ticket (ev_autoresolve), and align the following characteristics: service, team, agent, resolution info~~',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Tildelt',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatisk lukket',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatisk løst',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Luk denne Request',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Afventer',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Forny tildeling',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Genåben',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Marker som løst',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Eskalerede Incidents',
|
||||
'Menu:Incident:EscalatedIncidents+' => '',
|
||||
'Menu:Incident:MyIncidents' => 'Mine Incidents',
|
||||
'Menu:Incident:MyIncidents+' => '',
|
||||
'Menu:Incident:OpenIncidents' => 'Alle åbne Incidents',
|
||||
'Menu:Incident:OpenIncidents+' => '',
|
||||
'Menu:Incident:Overview' => 'Oversigt',
|
||||
'Menu:Incident:Overview+' => '',
|
||||
'Menu:Incident:Shortcuts' => 'Genveje',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:IncidentManagement' => 'Incident Management',
|
||||
'Menu:IncidentManagement+' => '',
|
||||
'Menu:NewIncident' => 'Ny Incident',
|
||||
'Menu:NewIncident+' => '',
|
||||
'Menu:SearchIncidents' => 'Søg efter Incidents',
|
||||
'Menu:SearchIncidents+' => '',
|
||||
'Tickets:Related:OpenIncidents' => 'Open incidents~~',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents de sidste 14 dage efter prioritet',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Antal Incidents de sidste 14 dage',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Åbne Incidents efter tildelt til',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Åbne Incidents efter bruger',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Åbne Incidents efter status',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -10,23 +10,66 @@
|
||||
* @author ITOMIG GmbH <martin.raenker@itomig.de>
|
||||
*
|
||||
*/
|
||||
Dict::Add('DE DE', 'German', 'Deutsch', [
|
||||
Dict::Add('DE DE', 'German', 'Deutsch', array(
|
||||
'Menu:IncidentManagement' => 'Incident Management',
|
||||
'Menu:IncidentManagement+' => '',
|
||||
'Menu:Incident:Overview' => 'Übersicht',
|
||||
'Menu:Incident:Overview+' => '',
|
||||
'Menu:NewIncident' => 'Neuer Incident',
|
||||
'Menu:NewIncident+' => 'Einen neuen Incident dokumentieren',
|
||||
'Menu:SearchIncidents' => 'Nach Incidents suchen',
|
||||
'Menu:SearchIncidents+' => 'Suche nach einem bestehendem Incident',
|
||||
'Menu:Incident:Shortcuts' => 'Shortcuts',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:Incident:MyIncidents' => 'Mir zugewiesene Incidents',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidents die mir als Bearbeiter zugewiesen sind',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Eskalierte Incidents',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Incidents die eskaliert sind',
|
||||
'Menu:Incident:OpenIncidents' => 'Alle offenen Incidents',
|
||||
'Menu:Incident:OpenIncidents+' => 'Alle offenen Incidents',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents der letzten 14 Tage nach Priorität',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Anzahl Incidents der letzten 14 Tage',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Offene Incidents nach Status',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Offene Incidents nach Bearbeiter',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Offene Incidents nach Kunde',
|
||||
));
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('DE DE', 'German', 'Deutsch', array(
|
||||
'Class:Incident' => 'Incident',
|
||||
'Class:Incident+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Zuweisungsdatum',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Abgeleitete Incidents',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Alle abgeleiteten Incidents, die mit diesem Incident verknüpft sind',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Kumulierte Auszeit',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Eskalations-Flag',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Nein',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Ja',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Eskalationsgrund',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Status',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Neu',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Eskaliert TTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Zugewiesen',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Eskaliert TTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Wartend auf Genehmigung',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Auszeit',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Gelöst',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Geschlossen',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:impact' => 'Auswirkung',
|
||||
'Class:Incident/Attribute:impact+' => 'Die Auswirkung gibt die Schwere des Vorfalls an, oft geschätzt durch die Anzahl der Betroffenen',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'Eine Abteilung',
|
||||
@@ -35,38 +78,6 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
|
||||
'Class:Incident/Attribute:impact/Value:2+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'Eine Person',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Letztes Auszeit-Datum',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:origin' => 'Herkunft',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident auf Basis einer Diskussion in einem Chat',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'Persönlich',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident auf Basis einer Diskussion im direkten Gespräch',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Mail',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Incident auf Basis einer empfangenen Mail',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident auf Basis eines Monitoring-Events',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Telefon',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Incident auf Basis eines Telefonanrufs',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portal',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Incident, der über das Portal erstellt wurde',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Parent-Change',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Parent-Change-Referenz',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Parent-Incident',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Parent-Incident Anzeigename',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Parent-Incident-Referenz',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Parent-Problem',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Parent-Problem-Referenz',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Grund für Auszeit',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:priority' => 'Priorität',
|
||||
'Class:Incident/Attribute:priority+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'Kritisch',
|
||||
@@ -77,10 +88,72 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
|
||||
'Class:Incident/Attribute:priority/Value:3+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'Niedrig',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => '',
|
||||
'Class:Incident/Attribute:public_log' => 'Öffentliches Log',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Kind-Requests',
|
||||
'Class:Incident/Attribute:related_request_list+' => '',
|
||||
'Class:Incident/Attribute:urgency' => 'Dringlichkeit',
|
||||
'Class:Incident/Attribute:urgency+' => 'Wie schnell der Vorfall behandelt werden muss',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Kritisch',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Hoch',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Mittel',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Niedrig',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '',
|
||||
'Class:Incident/Attribute:origin' => 'Herkunft',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'Persönlich',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident auf Basis einer Diskussion im direkten Gespräch',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident auf Basis einer Diskussion in einem Chat',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Mail',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Incident auf Basis einer empfangenen Mail',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident auf Basis eines Monitoring-Events',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Telefon',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Incident auf Basis eines Telefonanrufs',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portal',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Incident, der über das Portal erstellt wurde',
|
||||
'Class:Incident/Attribute:service_id' => 'Service',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Service-Name',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Service-Unterkategorie',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Service-Unterkategorie-Name',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Eskalations-Flag',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Nein',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Ja',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Eskalationsgrund',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Zuweisungsdatum',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Lösungsdatum',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Letztes Auszeit-Datum',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Kumulierte Auszeit',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'TTO (Time To Own)',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR (Time To Resolve)',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO-Deadline',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO verletzt',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'Überschreitung SLA TTO',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR-Deadline',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR überschritten',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'Überschreitung SLA TTR',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Lösungsdauer',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Lösungs-Code',
|
||||
'Class:Incident/Attribute:resolution_code+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Unterstützung',
|
||||
@@ -97,66 +170,28 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'Schulung',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Lösungsdatum',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:service_id' => 'Service',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Service-Name',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Service-Unterkategorie',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Service-Unterkategorie-Name',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'Überschreitung SLA TTO',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO verletzt',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'Überschreitung SLA TTR',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR überschritten',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:solution' => 'Lösung',
|
||||
'Class:Incident/Attribute:solution+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Status',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Zugewiesen',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Geschlossen',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Eskaliert TTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Eskaliert TTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Neu',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Auszeit',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Gelöst',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Wartend auf Genehmigung',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Lösungsdauer',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'TTO (Time To Own)',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO-Deadline',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR (Time To Resolve)',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR-Deadline',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:urgency' => 'Dringlichkeit',
|
||||
'Class:Incident/Attribute:urgency+' => 'Wie schnell der Vorfall behandelt werden muss',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Kritisch',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Hoch',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Mittel',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Niedrig',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '',
|
||||
'Class:Incident/Attribute:user_comment' => 'Benutzer-Kommentar',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Grund für Auszeit',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Parent-Incident',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Parent-Incident-Referenz',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Parent-Change',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Parent-Change-Referenz',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Parent-Problem',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Parent-Problem-Referenz',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Kind-Requests',
|
||||
'Class:Incident/Attribute:related_request_list+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Abgeleitete Incidents',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Alle abgeleiteten Incidents, die mit diesem Incident verknüpft sind',
|
||||
'Class:Incident/Attribute:public_log' => 'Öffentliches Log',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'Benutzerzufriedenheit',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Sehr zufrieden',
|
||||
@@ -167,47 +202,30 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Sehr unzufrieden',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => '',
|
||||
'Class:Incident/Attribute:user_comment' => 'Benutzer-Kommentar',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Parent-Incident Anzeigename',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Zuweisen',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Erneut zuweisen',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Auszeit',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatisch gelöst',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatisch geschlossen',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Als gelöst markieren',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Diesen Request schließen',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Wiedereröffnen',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Kann Incident-Ticket nicht als eigenes Parent-Ticket verwenden',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'Kind-Tickets lösen',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Lösung auf Kind-Tickets übertragen (ev_autoresolve), und folgende Ticket-Eigenschaften angleichen: Service, Team, Agent, Lösungsinformationen',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Zuweisen',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatisch geschlossen',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatisch gelöst',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Diesen Request schließen',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Auszeit',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Erneut zuweisen',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Wiedereröffnen',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Als gelöst markieren',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Eskalierte Incidents',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Incidents die eskaliert sind',
|
||||
'Menu:Incident:MyIncidents' => 'Mir zugewiesene Incidents',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidents die mir als Bearbeiter zugewiesen sind',
|
||||
'Menu:Incident:OpenIncidents' => 'Alle offenen Incidents',
|
||||
'Menu:Incident:OpenIncidents+' => 'Alle offenen Incidents',
|
||||
'Menu:Incident:Overview' => 'Übersicht',
|
||||
'Menu:Incident:Overview+' => '',
|
||||
'Menu:Incident:Shortcuts' => 'Shortcuts',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:IncidentManagement' => 'Incident Management',
|
||||
'Menu:IncidentManagement+' => '',
|
||||
'Menu:NewIncident' => 'Neuer Incident',
|
||||
'Menu:NewIncident+' => 'Einen neuen Incident dokumentieren',
|
||||
'Menu:SearchIncidents' => 'Nach Incidents suchen',
|
||||
'Menu:SearchIncidents+' => 'Suche nach einem bestehendem Incident',
|
||||
'Tickets:Related:OpenIncidents' => 'Offene Incidents',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents der letzten 14 Tage nach Priorität',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Anzahl Incidents der letzten 14 Tage',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Offene Incidents nach Bearbeiter',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Offene Incidents nach Kunde',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Offene Incidents nach Status',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -7,23 +7,66 @@
|
||||
* @author Miguel Turrubiates <miguel_tf@yahoo.com>
|
||||
* @notas Utilizar codificación UTF-8 para mostrar acentos y otros caracteres especiales
|
||||
*/
|
||||
Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
|
||||
Dict::Add('ES CR', 'Spanish', 'Español, Castellano', array(
|
||||
'Menu:IncidentManagement' => 'Administración de Incidentes',
|
||||
'Menu:IncidentManagement+' => 'Administración de Incidentes',
|
||||
'Menu:Incident:Overview' => 'Resumen de Incidentes',
|
||||
'Menu:Incident:Overview+' => 'Resumen de Incidentes',
|
||||
'Menu:NewIncident' => 'Nuevo Incidente',
|
||||
'Menu:NewIncident+' => 'Crear Ticket de Incidente',
|
||||
'Menu:SearchIncidents' => 'Búsqueda de Incidentes',
|
||||
'Menu:SearchIncidents+' => 'Búsqueda de tickets de Incidente',
|
||||
'Menu:Incident:Shortcuts' => 'Accesos Rápidos',
|
||||
'Menu:Incident:Shortcuts+' => 'Accesos Rápidos',
|
||||
'Menu:Incident:MyIncidents' => 'Incidentes Asignados a Mí',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidentes Asignados a Mí (como Analista)',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Incidentes Escalados',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Incidentes Escalados',
|
||||
'Menu:Incident:OpenIncidents' => 'Incidentes Abiertos',
|
||||
'Menu:Incident:OpenIncidents+' => 'Incidentes Abiertos',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidentes por Prioridad de los Últimos 14 días',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Número de Incidentes de los Últimos 14 días',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidentes Abiertos por Estatus',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Incidentes Abiertos por Analista',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Incidentes Abiertos por Cliente',
|
||||
));
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('ES CR', 'Spanish', 'Español, Castellano', array(
|
||||
'Class:Incident' => 'Incidente',
|
||||
'Class:Incident+' => 'Incidente',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Fecha de Asignación',
|
||||
'Class:Incident/Attribute:assignment_date+' => 'Fecha de Asignación',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Incidentes Hijos',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Incidentes Hijos',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Espera Acumulada',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => 'Espera Acumulada',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Bandera de Escalamiento',
|
||||
'Class:Incident/Attribute:escalation_flag+' => 'Bandera de Escalamiento',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'No',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'No',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Si',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Si',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Motivo de Escalamiento',
|
||||
'Class:Incident/Attribute:escalation_reason+' => 'Motivo de Escalamiento',
|
||||
'Class:Incident/Attribute:status' => 'Estatus',
|
||||
'Class:Incident/Attribute:status+' => 'Estatus',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Nuevo',
|
||||
'Class:Incident/Attribute:status/Value:new+' => 'Nuevo',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalado por Tiempo de Asignación',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => 'Escalado por Tiempo de Asignación',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Asignado',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => 'Asignado',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalado por Tiempo de Solución',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => 'Escalado por Tiempo de Solución',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Esperando Aprobación',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => 'Esperando Aprobación',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Pendiente',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => 'Pendiente',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Solucionado',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => 'Solucionado',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Cerrado',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => 'Cerrado',
|
||||
'Class:Incident/Attribute:impact' => 'Impacto',
|
||||
'Class:Incident/Attribute:impact+' => 'Impacto',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'Un Departamento',
|
||||
@@ -32,38 +75,6 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
|
||||
'Class:Incident/Attribute:impact/Value:2+' => 'Un Servicio',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'Una Persona',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => 'Una Persona',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Última Fecha de Espera',
|
||||
'Class:Incident/Attribute:last_pending_date+' => 'Última Fecha de Espera',
|
||||
'Class:Incident/Attribute:origin' => 'Origen',
|
||||
'Class:Incident/Attribute:origin+' => 'Origen',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incidente creado después de un',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'En persona',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incidente creado después de una discusión cara a cara',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Correo-e',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Correo-e',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoreo',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Monitoreo',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Teléfono',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Teléfono',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portal',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Portal',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Cambio Padre',
|
||||
'Class:Incident/Attribute:parent_change_id+' => 'Cambio Padre',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Ref. Cambio Padre',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => 'Ref. Cambio Padre',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Incidente Padre',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => 'Incidente Padre',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => 'parent_incident_id_friendlyname',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Ref. Incidente Padre',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => 'Ref. Incidente Padre',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Problema Padre',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => 'Problema Padre',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Ref. Problema Padre',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => 'Ref. Problema Padre',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Motivo Pendiente',
|
||||
'Class:Incident/Attribute:pending_reason+' => 'Motivo Pendiente',
|
||||
'Class:Incident/Attribute:priority' => 'Prioridad',
|
||||
'Class:Incident/Attribute:priority+' => 'Prioridad',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'Crítica',
|
||||
@@ -74,10 +85,72 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
|
||||
'Class:Incident/Attribute:priority/Value:3+' => 'Media',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'Baja',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => 'Baja',
|
||||
'Class:Incident/Attribute:public_log' => 'Bitácora Pública',
|
||||
'Class:Incident/Attribute:public_log+' => 'Bitácora Pública',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Requerimientos Relacionados',
|
||||
'Class:Incident/Attribute:related_request_list+' => 'Requerimientos Relacionados',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgencia',
|
||||
'Class:Incident/Attribute:urgency+' => 'Urgencia',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Crítica',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => 'Critica',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Alta',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => 'Alta',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Media',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'Media',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Baja',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => 'Baja',
|
||||
'Class:Incident/Attribute:origin' => 'Origen',
|
||||
'Class:Incident/Attribute:origin+' => 'Origen',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'En persona',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incidente creado después de una discusión cara a cara',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incidente creado después de un',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Correo-e',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Correo-e',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoreo',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Monitoreo',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Teléfono',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Teléfono',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portal',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Portal',
|
||||
'Class:Incident/Attribute:service_id' => 'Servicio',
|
||||
'Class:Incident/Attribute:service_id+' => 'Servicio',
|
||||
'Class:Incident/Attribute:service_name' => 'Servicio',
|
||||
'Class:Incident/Attribute:service_name+' => 'Servicio',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Subcategoría',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => 'Subcategoría',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Subcategoría',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => 'Subcategoría de Servicio',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Bandera de Escalamiento',
|
||||
'Class:Incident/Attribute:escalation_flag+' => 'Bandera de Escalamiento',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'No',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'No',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Si',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Si',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Motivo de Escalamiento',
|
||||
'Class:Incident/Attribute:escalation_reason+' => 'Motivo de Escalamiento',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Fecha de Asignación',
|
||||
'Class:Incident/Attribute:assignment_date+' => 'Fecha de Asignación',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Fecha de Solución',
|
||||
'Class:Incident/Attribute:resolution_date+' => 'Fecha de Solución',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Última Fecha de Espera',
|
||||
'Class:Incident/Attribute:last_pending_date+' => 'Última Fecha de Espera',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Espera Acumulada',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => 'Espera Acumulada',
|
||||
'Class:Incident/Attribute:tto' => 'TDA - Tiempo de Asignación',
|
||||
'Class:Incident/Attribute:tto+' => 'Tiempo de Asignación',
|
||||
'Class:Incident/Attribute:ttr' => 'TDS - Tiempo de Solución',
|
||||
'Class:Incident/Attribute:ttr+' => 'Tiempo de Solución',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Límite de Tiempo de Asignación',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => 'Límite de Tiempo de Asignación',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA de Tiempo de Asignación Cumplido',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => 'SLA de Tiempo de Asignación Cumplido',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA de Tiempo de Asignación Excedído',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => 'SLA de Tiempo de Asignación Excedído',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Límite de Tiempo de Solución',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => 'Límite de Tiempo de Solución',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA de Tiempo de Solución Cumplido',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => 'SLA de Tiempo de Solución Cumplido',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA de Tiempo de Solución Excedído',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => 'SLA de Tiempo de Solución Excedído',
|
||||
'Class:Incident/Attribute:time_spent' => 'Tiempo Utilizado',
|
||||
'Class:Incident/Attribute:time_spent+' => 'Tiempo Utilizado',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Código de Solución',
|
||||
'Class:Incident/Attribute:resolution_code+' => 'Código de Solución',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Asistencia',
|
||||
@@ -94,66 +167,28 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => 'Actualización de Sistema',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'Capacitación',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => 'Capacitación',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Fecha de Solución',
|
||||
'Class:Incident/Attribute:resolution_date+' => 'Fecha de Solución',
|
||||
'Class:Incident/Attribute:service_id' => 'Servicio',
|
||||
'Class:Incident/Attribute:service_id+' => 'Servicio',
|
||||
'Class:Incident/Attribute:service_name' => 'Servicio',
|
||||
'Class:Incident/Attribute:service_name+' => 'Servicio',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Subcategoría',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => 'Subcategoría',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Subcategoría',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => 'Subcategoría de Servicio',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA de Tiempo de Asignación Excedído',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => 'SLA de Tiempo de Asignación Excedído',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA de Tiempo de Asignación Cumplido',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => 'SLA de Tiempo de Asignación Cumplido',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA de Tiempo de Solución Excedído',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => 'SLA de Tiempo de Solución Excedído',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA de Tiempo de Solución Cumplido',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => 'SLA de Tiempo de Solución Cumplido',
|
||||
'Class:Incident/Attribute:solution' => 'Solución',
|
||||
'Class:Incident/Attribute:solution+' => 'Solución',
|
||||
'Class:Incident/Attribute:status' => 'Estatus',
|
||||
'Class:Incident/Attribute:status+' => 'Estatus',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Asignado',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => 'Asignado',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Cerrado',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => 'Cerrado',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalado por Tiempo de Asignación',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => 'Escalado por Tiempo de Asignación',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalado por Tiempo de Solución',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => 'Escalado por Tiempo de Solución',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Nuevo',
|
||||
'Class:Incident/Attribute:status/Value:new+' => 'Nuevo',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Pendiente',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => 'Pendiente',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Solucionado',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => 'Solucionado',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Esperando Aprobación',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => 'Esperando Aprobación',
|
||||
'Class:Incident/Attribute:time_spent' => 'Tiempo Utilizado',
|
||||
'Class:Incident/Attribute:time_spent+' => 'Tiempo Utilizado',
|
||||
'Class:Incident/Attribute:tto' => 'TDA - Tiempo de Asignación',
|
||||
'Class:Incident/Attribute:tto+' => 'Tiempo de Asignación',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Límite de Tiempo de Asignación',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => 'Límite de Tiempo de Asignación',
|
||||
'Class:Incident/Attribute:ttr' => 'TDS - Tiempo de Solución',
|
||||
'Class:Incident/Attribute:ttr+' => 'Tiempo de Solución',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Límite de Tiempo de Solución',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => 'Límite de Tiempo de Solución',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgencia',
|
||||
'Class:Incident/Attribute:urgency+' => 'Urgencia',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Crítica',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => 'Critica',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Alta',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => 'Alta',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Media',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'Media',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Baja',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => 'Baja',
|
||||
'Class:Incident/Attribute:user_comment' => 'Comentarios del Usuario',
|
||||
'Class:Incident/Attribute:user_comment+' => 'Comentarios del Usuario',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Motivo Pendiente',
|
||||
'Class:Incident/Attribute:pending_reason+' => 'Motivo Pendiente',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Incidente Padre',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => 'Incidente Padre',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Ref. Incidente Padre',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => 'Ref. Incidente Padre',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Cambio Padre',
|
||||
'Class:Incident/Attribute:parent_change_id+' => 'Cambio Padre',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Ref. Cambio Padre',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => 'Ref. Cambio Padre',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Problema Padre',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => 'Problema Padre',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Ref. Problema Padre',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => 'Ref. Problema Padre',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Requerimientos Relacionados',
|
||||
'Class:Incident/Attribute:related_request_list+' => 'Requerimientos Relacionados',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Incidentes Hijos',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Incidentes Hijos',
|
||||
'Class:Incident/Attribute:public_log' => 'Bitácora Pública',
|
||||
'Class:Incident/Attribute:public_log+' => 'Bitácora Pública',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'Satisfacción del Usuario',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => 'Satisfacción del Usuario',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Muy Satisfecho',
|
||||
@@ -164,47 +199,30 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Insatisfecha',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Muy Insatisfecho',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Muy Insatisfecho',
|
||||
'Class:Incident/Attribute:user_comment' => 'Comentarios del Usuario',
|
||||
'Class:Incident/Attribute:user_comment+' => 'Comentarios del Usuario',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => 'parent_incident_id_friendlyname',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Asignar',
|
||||
'Class:Incident/Stimulus:ev_assign+' => 'Asignar',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Reasignar',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => 'Reasignar',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Pendiente',
|
||||
'Class:Incident/Stimulus:ev_pending+' => 'Pendiente',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Solución Automática',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => 'Solución Automática',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Cierre Automático',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => 'Cierre Automático',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Marcar como Solucionado',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => 'Marcar como Solucionado',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Cerrar este Ticket',
|
||||
'Class:Incident/Stimulus:ev_close+' => 'Cerrar este Ticket',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Reabrir',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => 'Reabrir',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'No puede asignarse el incidente Padre a si mismo',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'Resolver tickets hijos',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Cascadear la solución a los tickets hijos (ev_autoresolve), y alinear las siguientes características: servicio, equipo, agente, información de solución',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Asignar',
|
||||
'Class:Incident/Stimulus:ev_assign+' => 'Asignar',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Cierre Automático',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => 'Cierre Automático',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Solución Automática',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => 'Solución Automática',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Cerrar este Ticket',
|
||||
'Class:Incident/Stimulus:ev_close+' => 'Cerrar este Ticket',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Pendiente',
|
||||
'Class:Incident/Stimulus:ev_pending+' => 'Pendiente',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Reasignar',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => 'Reasignar',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Reabrir',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => 'Reabrir',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Marcar como Solucionado',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => 'Marcar como Solucionado',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => 'Timeout',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Incidentes Escalados',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Incidentes Escalados',
|
||||
'Menu:Incident:MyIncidents' => 'Incidentes Asignados a Mí',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidentes Asignados a Mí (como Analista)',
|
||||
'Menu:Incident:OpenIncidents' => 'Incidentes Abiertos',
|
||||
'Menu:Incident:OpenIncidents+' => 'Incidentes Abiertos',
|
||||
'Menu:Incident:Overview' => 'Resumen de Incidentes',
|
||||
'Menu:Incident:Overview+' => 'Resumen de Incidentes',
|
||||
'Menu:Incident:Shortcuts' => 'Accesos Rápidos',
|
||||
'Menu:Incident:Shortcuts+' => 'Accesos Rápidos',
|
||||
'Menu:IncidentManagement' => 'Administración de Incidentes',
|
||||
'Menu:IncidentManagement+' => 'Administración de Incidentes',
|
||||
'Menu:NewIncident' => 'Nuevo Incidente',
|
||||
'Menu:NewIncident+' => 'Crear Ticket de Incidente',
|
||||
'Menu:SearchIncidents' => 'Búsqueda de Incidentes',
|
||||
'Menu:SearchIncidents+' => 'Búsqueda de tickets de Incidente',
|
||||
'Tickets:Related:OpenIncidents' => 'Incidentes Abiertos',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidentes por Prioridad de los Últimos 14 días',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Número de Incidentes de los Últimos 14 días',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Incidentes Abiertos por Analista',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Incidentes Abiertos por Cliente',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidentes Abiertos por Estatus',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,29 +9,66 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('FR FR', 'French', 'Français', [
|
||||
Dict::Add('FR FR', 'French', 'Français', array(
|
||||
'Menu:IncidentManagement' => 'Gestion des incidents',
|
||||
'Menu:IncidentManagement+' => '',
|
||||
'Menu:Incident:Overview' => 'Vue d\'ensemble',
|
||||
'Menu:Incident:Overview+' => '',
|
||||
'Menu:NewIncident' => 'Nouvel incident',
|
||||
'Menu:NewIncident+' => 'Créer un nouveau ticket d\'incident',
|
||||
'Menu:SearchIncidents' => 'Rechercher des incidents',
|
||||
'Menu:SearchIncidents+' => 'Rechercher parmi les tickets d\'incidents',
|
||||
'Menu:Incident:Shortcuts' => 'Raccourcis',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:Incident:MyIncidents' => 'Mes incidents',
|
||||
'Menu:Incident:MyIncidents+' => 'Tickets d\'incident qui me sont assignés',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Incidents en cours d\'escalade',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Ticket d\'incident en cours d\'escalade',
|
||||
'Menu:Incident:OpenIncidents' => 'Incidents ouverts',
|
||||
'Menu:Incident:OpenIncidents+' => 'Tous les tickets d\'incident ouverts',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents des 14 derniers jours par priorité',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Incidents des 14 derniers jours',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidents ouverts par statut',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Incidents ouverts par agent',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Incidents ouverts par client',
|
||||
));
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('FR FR', 'French', 'Français', array(
|
||||
'Class:Incident' => 'Incident',
|
||||
'Class:Incident+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Date d\'assignation',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Incidents fils',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Tous les incidents fils lié à celui-ci',
|
||||
'Class:Incident/Attribute:child_incidents_list/UI:Links:Create:Button+' => 'Créer un %4$s',
|
||||
'Class:Incident/Attribute:child_incidents_list/UI:Links:Create:Modal:Title' => 'Ajouter un %4$s à %2$s',
|
||||
'Class:Incident/Attribute:child_incidents_list/UI:Links:Delete:Button+' => 'Supprimer ce %4$s',
|
||||
'Class:Incident/Attribute:child_incidents_list/UI:Links:Delete:Modal:Title' => 'Supprimer un %4$s',
|
||||
'Class:Incident/Attribute:child_incidents_list/UI:Links:Remove:Button+' => 'Retirer ce %4$s',
|
||||
'Class:Incident/Attribute:child_incidents_list/UI:Links:Remove:Modal:Title' => 'Retirer ce %4$s de son %1$s',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Temps cumulé de suspension',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Ticket à surveiller',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Non',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Oui',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Raison de surveillance',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Etat',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Nouveau',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalade tto',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Assigné',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalate ttr',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'En attente d\'approbation',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'En attente',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Résolu',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Fermé',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:impact' => 'Impact',
|
||||
'Class:Incident/Attribute:impact+' => 'Impact indique la séverité de l\'incident, souvent estimé par le nombre de personnes impactées',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'Un département',
|
||||
@@ -40,38 +77,6 @@ Dict::Add('FR FR', 'French', 'Français', [
|
||||
'Class:Incident/Attribute:impact/Value:2+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'Une personne',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Dernière date de suspension',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:origin' => 'Origine',
|
||||
'Class:Incident/Attribute:origin+' => 'Canal par lequel l\'incident est arrivée',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident créé suite à une discussion sur un chat',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'En personne',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident créé suite à une discussion en face à face',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Email',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Incident créé suite à la réception d\'un email',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Supervision',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident créé suite à une alerte d\'un systéme de supervision',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Téléphone',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Incident créé suite à un appel téléphonique',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portail',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Incident créé via un portail utilisateur',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Changement parent',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Ref Changement parent',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Incident parent',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Nom usuel de l\'incident parent',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Référence incident parent',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Problème lié',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Référence problème lié',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Raison de suspension',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:priority' => 'Priorité',
|
||||
'Class:Incident/Attribute:priority+' => 'Ordre dans lequel les incidents doivent être traitées',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'Critique',
|
||||
@@ -82,16 +87,72 @@ Dict::Add('FR FR', 'French', 'Français', [
|
||||
'Class:Incident/Attribute:priority/Value:3+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'Basse',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => '',
|
||||
'Class:Incident/Attribute:public_log' => 'Journal public',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Requêtes filles',
|
||||
'Class:Incident/Attribute:related_request_list+' => '',
|
||||
'Class:Incident/Attribute:related_request_list/UI:Links:Create:Button+' => 'Créer une %4$s',
|
||||
'Class:Incident/Attribute:related_request_list/UI:Links:Create:Modal:Title' => 'Ajouter une %4$s à %2$s',
|
||||
'Class:Incident/Attribute:related_request_list/UI:Links:Delete:Button+' => 'Supprimer cette %4$s',
|
||||
'Class:Incident/Attribute:related_request_list/UI:Links:Delete:Modal:Title' => 'Supprimer une %4$s',
|
||||
'Class:Incident/Attribute:related_request_list/UI:Links:Remove:Button+' => 'Retirer cette %4$s',
|
||||
'Class:Incident/Attribute:related_request_list/UI:Links:Remove:Modal:Title' => 'Retirer cette %4$s de son %1$s',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgence',
|
||||
'Class:Incident/Attribute:urgency+' => 'Avec quelle célérité l\'incident doit être traitée',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Critique',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Haute',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Moyenne',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Basse',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '',
|
||||
'Class:Incident/Attribute:origin' => 'Origine',
|
||||
'Class:Incident/Attribute:origin+' => 'Canal par lequel l\'incident est arrivée',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'En personne',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident créé suite à une discussion en face à face',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident créé suite à une discussion sur un chat',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Email',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Incident créé suite à la réception d\'un email',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Supervision',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident créé suite à une alerte d\'un systéme de supervision',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Téléphone',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Incident créé suite à un appel téléphonique',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portail',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Incident créé via un portail utilisateur',
|
||||
'Class:Incident/Attribute:service_id' => 'Service',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Nom du service',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Sous catégorie de service',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Nom Sous catégorie de service',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Ticket à surveiller',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Non',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Oui',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Raison de surveillance',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Date d\'assignation',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Date de résolution',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Dernière date de suspension',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Temps cumulé de suspension',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'TTO',
|
||||
'Class:Incident/Attribute:tto+' => 'Delai garanti d\'assignation',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR',
|
||||
'Class:Incident/Attribute:ttr+' => 'Délai garanti de résolution',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Echéance TTO',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO dépassé ?',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => 'SLA TTO dépassé ?',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'Dépassement SLA TTO',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Echéance TTR',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR dépassé ?',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'Dépassement SLA TTR',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Délai de résolution',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Code de résolution',
|
||||
'Class:Incident/Attribute:resolution_code+' => 'Qu\'est-ce qui a été fait pour résoudre l\'incident ?',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Assistance',
|
||||
@@ -108,66 +169,40 @@ Dict::Add('FR FR', 'French', 'Français', [
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'Formation',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Date de résolution',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:service_id' => 'Service',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Nom du service',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Sous catégorie de service',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Nom Sous catégorie de service',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'Dépassement SLA TTO',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO dépassé ?',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => 'SLA TTO dépassé ?',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'Dépassement SLA TTR',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR dépassé ?',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:solution' => 'Solution',
|
||||
'Class:Incident/Attribute:solution+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Etat',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Assigné',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Fermé',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalade tto',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalate ttr',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Nouveau',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'En attente',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Résolu',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'En attente d\'approbation',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Délai de résolution',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'TTO',
|
||||
'Class:Incident/Attribute:tto+' => 'Delai garanti d\'assignation',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Echéance TTO',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR',
|
||||
'Class:Incident/Attribute:ttr+' => 'Délai garanti de résolution',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Echéance TTR',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgence',
|
||||
'Class:Incident/Attribute:urgency+' => 'Avec quelle célérité l\'incident doit être traitée',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Critique',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Haute',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Moyenne',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Basse',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '',
|
||||
'Class:Incident/Attribute:user_comment' => 'Commentaire client',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Raison de suspension',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Incident parent',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Référence incident parent',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Changement parent',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Ref Changement parent',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Problème lié',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Référence problème lié',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Requêtes filles',
|
||||
'Class:Incident/Attribute:related_request_list+' => '',
|
||||
'Class:Incident/Attribute:related_request_list/UI:Links:Create:Button+' => 'Créer une %4$s',
|
||||
'Class:Incident/Attribute:related_request_list/UI:Links:Create:Modal:Title' => 'Ajouter une %4$s à %2$s',
|
||||
'Class:Incident/Attribute:related_request_list/UI:Links:Delete:Button+' => 'Supprimer cette %4$s',
|
||||
'Class:Incident/Attribute:related_request_list/UI:Links:Delete:Modal:Title' => 'Supprimer une %4$s',
|
||||
'Class:Incident/Attribute:related_request_list/UI:Links:Remove:Button+' => 'Retirer cette %4$s',
|
||||
'Class:Incident/Attribute:related_request_list/UI:Links:Remove:Modal:Title' => 'Retirer cette %4$s de son %1$s',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Incidents fils',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Tous les incidents fils lié à celui-ci',
|
||||
'Class:Incident/Attribute:child_incidents_list/UI:Links:Create:Button+' => 'Créer un %4$s',
|
||||
'Class:Incident/Attribute:child_incidents_list/UI:Links:Create:Modal:Title' => 'Ajouter un %4$s à %2$s',
|
||||
'Class:Incident/Attribute:child_incidents_list/UI:Links:Delete:Button+' => 'Supprimer ce %4$s',
|
||||
'Class:Incident/Attribute:child_incidents_list/UI:Links:Delete:Modal:Title' => 'Supprimer un %4$s',
|
||||
'Class:Incident/Attribute:child_incidents_list/UI:Links:Remove:Button+' => 'Retirer ce %4$s',
|
||||
'Class:Incident/Attribute:child_incidents_list/UI:Links:Remove:Modal:Title' => 'Retirer ce %4$s de son %1$s',
|
||||
'Class:Incident/Attribute:public_log' => 'Journal public',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'Satisfaction client',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Très satisfait',
|
||||
@@ -178,47 +213,30 @@ Dict::Add('FR FR', 'French', 'Français', [
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Très mécontent',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => '',
|
||||
'Class:Incident/Attribute:user_comment' => 'Commentaire client',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Nom usuel de l\'incident parent',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Assigner',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Réassigner',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'En attente',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'ev_timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Résolution automatique',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Fermeture automatique',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Marquer comme résolu',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Clore cet incident',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Ré-ouvrir',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'L\'incident parent ne peut pas être lui-même',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets (résoudre les tickets fils)',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Cascader l\'action de résolution du ticket (ev_autoresolve) vers les requêtes et incidents fils, et aligner les caractéristiques suivantes : service, équipe, agent, information de résolution',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Assigner',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Fermeture automatique',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Résolution automatique',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Clore cet incident',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'En attente',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Réassigner',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Ré-ouvrir',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Marquer comme résolu',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'ev_timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Incidents en cours d\'escalade',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Ticket d\'incident en cours d\'escalade',
|
||||
'Menu:Incident:MyIncidents' => 'Mes incidents',
|
||||
'Menu:Incident:MyIncidents+' => 'Tickets d\'incident qui me sont assignés',
|
||||
'Menu:Incident:OpenIncidents' => 'Incidents ouverts',
|
||||
'Menu:Incident:OpenIncidents+' => 'Tous les tickets d\'incident ouverts',
|
||||
'Menu:Incident:Overview' => 'Vue d\'ensemble',
|
||||
'Menu:Incident:Overview+' => '',
|
||||
'Menu:Incident:Shortcuts' => 'Raccourcis',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:IncidentManagement' => 'Gestion des incidents',
|
||||
'Menu:IncidentManagement+' => '',
|
||||
'Menu:NewIncident' => 'Nouvel incident',
|
||||
'Menu:NewIncident+' => 'Créer un nouveau ticket d\'incident',
|
||||
'Menu:SearchIncidents' => 'Rechercher des incidents',
|
||||
'Menu:SearchIncidents+' => 'Rechercher parmi les tickets d\'incidents',
|
||||
'Tickets:Related:OpenIncidents' => 'Incidents ouverts',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents des 14 derniers jours par priorité',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Incidents des 14 derniers jours',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Incidents ouverts par agent',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Incidents ouverts par client',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidents ouverts par statut',
|
||||
]);
|
||||
'Tickets:Related:OpenIncidents' => 'Incidents ouverts'
|
||||
));
|
||||
|
||||
@@ -9,23 +9,66 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('HU HU', 'Hungarian', 'Magyar', [
|
||||
Dict::Add('HU HU', 'Hungarian', 'Magyar', array(
|
||||
'Menu:IncidentManagement' => 'Incidenskezelés',
|
||||
'Menu:IncidentManagement+' => '',
|
||||
'Menu:Incident:Overview' => 'Áttekintő',
|
||||
'Menu:Incident:Overview+' => 'Áttekintő oldal',
|
||||
'Menu:NewIncident' => 'Új incidens',
|
||||
'Menu:NewIncident+' => 'Új incidens hibajegy létrehozása',
|
||||
'Menu:SearchIncidents' => 'Incidensek keresése',
|
||||
'Menu:SearchIncidents+' => 'Incidens hibajegyek keresése',
|
||||
'Menu:Incident:Shortcuts' => 'Gyorsgombok',
|
||||
'Menu:Incident:Shortcuts+' => 'Gyorselérés gombok',
|
||||
'Menu:Incident:MyIncidents' => 'Hozzám rendelt incidensek',
|
||||
'Menu:Incident:MyIncidents+' => 'Hozzám rendelt incidensek (ügyintézőként)',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Eszkalált incidensek',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Eszkalált incidensek',
|
||||
'Menu:Incident:OpenIncidents' => 'Nyitott incidensek',
|
||||
'Menu:Incident:OpenIncidents+' => 'Nyitott incidensek',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Az elmúlt 14 nap incidensei prioritásuk szerint',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Az elmúlt 14 nap incidensei',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Nyitott incidensek állapotuk szerint',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Nyitott incidensek ügyintézőnként',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Nyitott incidensek ügyfelenként',
|
||||
));
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('HU HU', 'Hungarian', 'Magyar', array(
|
||||
'Class:Incident' => 'Incidens',
|
||||
'Class:Incident+' => '~~',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Megbízás dátuma',
|
||||
'Class:Incident/Attribute:assignment_date+' => '~~',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Kapcsolódó incidensek',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Az összes ehhez az incidenshez kapcsolódó gyermek incidens',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Kumulált függőben lévő',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Sürgősség jelzés',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Nem',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Igen',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Sürgősségi ok',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '~~',
|
||||
'Class:Incident/Attribute:status' => 'Állapot',
|
||||
'Class:Incident/Attribute:status+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Új',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Eszkalált TTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Hozzárendelt',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Eszkalált TTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Jóváhagyásra vár',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Függőben',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Megoldva',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Lezárt',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:Incident/Attribute:impact' => 'Hatása',
|
||||
'Class:Incident/Attribute:impact+' => 'Impact is the severity of the incident, how many end users are affected~~',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'Részlegre',
|
||||
@@ -34,38 +77,6 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
|
||||
'Class:Incident/Attribute:impact/Value:2+' => '~~',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'Személyre',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => '~~',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Függőben lévőség dátum',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '~~',
|
||||
'Class:Incident/Attribute:origin' => 'Eredet',
|
||||
'Class:Incident/Attribute:origin+' => 'What\'s the trigger of this incident ticket creation~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Email',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Incident created on an email reception~~',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Felügyelet',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident created on a monitoring alert~~',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Telefon',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Incident created following a phone call~~',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portál',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Incident created on the user portal~~',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Fölérendelt változás',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Referenciaszám',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Fölérendelt incidens',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Referenciaszám',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Fölérendelt probléma',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Referenciaszám',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Függőben lévőség oka',
|
||||
'Class:Incident/Attribute:pending_reason+' => '~~',
|
||||
'Class:Incident/Attribute:priority' => 'Prioritás',
|
||||
'Class:Incident/Attribute:priority+' => 'Order in which tickets need to be handled~~',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'Kritikus',
|
||||
@@ -76,10 +87,72 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
|
||||
'Class:Incident/Attribute:priority/Value:3+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'Alacsony',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => '',
|
||||
'Class:Incident/Attribute:public_log' => 'Nyilvános napló',
|
||||
'Class:Incident/Attribute:public_log+' => '~~',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Kapcsolódó kérelmek',
|
||||
'Class:Incident/Attribute:related_request_list+' => '~~',
|
||||
'Class:Incident/Attribute:urgency' => 'Sürgősség',
|
||||
'Class:Incident/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Nem várhat',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Nagyon sürgős',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Sürgős',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'sürgős',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Nem sürgős',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '',
|
||||
'Class:Incident/Attribute:origin' => 'Eredet',
|
||||
'Class:Incident/Attribute:origin+' => 'What\'s the trigger of this incident ticket creation~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Email',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Incident created on an email reception~~',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Felügyelet',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident created on a monitoring alert~~',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Telefon',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Incident created following a phone call~~',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portál',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Incident created on the user portal~~',
|
||||
'Class:Incident/Attribute:service_id' => 'Szolgáltatás',
|
||||
'Class:Incident/Attribute:service_id+' => '~~',
|
||||
'Class:Incident/Attribute:service_name' => 'Szolgáltatás név',
|
||||
'Class:Incident/Attribute:service_name+' => '~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Szolgáltatás alkategória',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Szolgáltatás alkategória név',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Sürgősség jelzés',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Nem',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Igen',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Sürgősségi ok',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '~~',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Megbízás dátuma',
|
||||
'Class:Incident/Attribute:assignment_date+' => '~~',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Megoldási dátum',
|
||||
'Class:Incident/Attribute:resolution_date+' => '~~',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Függőben lévőség dátum',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '~~',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Kumulált függőben lévő',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:Incident/Attribute:tto' => 'TTO',
|
||||
'Class:Incident/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR',
|
||||
'Class:Incident/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO határidő',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO letelve',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA TTO túllépve',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR határidő',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR letelve',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA TTR túllépve',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:Incident/Attribute:time_spent' => 'Időráfordítás',
|
||||
'Class:Incident/Attribute:time_spent+' => '~~',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Megoldás kód',
|
||||
'Class:Incident/Attribute:resolution_code+' => 'What was done to resolve the incident?~~',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Támogatás',
|
||||
@@ -96,66 +169,28 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'Oktatás',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Megoldási dátum',
|
||||
'Class:Incident/Attribute:resolution_date+' => '~~',
|
||||
'Class:Incident/Attribute:service_id' => 'Szolgáltatás',
|
||||
'Class:Incident/Attribute:service_id+' => '~~',
|
||||
'Class:Incident/Attribute:service_name' => 'Szolgáltatás név',
|
||||
'Class:Incident/Attribute:service_name+' => '~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Szolgáltatás alkategória',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Szolgáltatás alkategória név',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA TTO túllépve',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO letelve',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA TTR túllépve',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR letelve',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:Incident/Attribute:solution' => 'Megoldás',
|
||||
'Class:Incident/Attribute:solution+' => '~~',
|
||||
'Class:Incident/Attribute:status' => 'Állapot',
|
||||
'Class:Incident/Attribute:status+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Hozzárendelt',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Lezárt',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Eszkalált TTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Eszkalált TTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Új',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Függőben',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Megoldva',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Jóváhagyásra vár',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:Incident/Attribute:time_spent' => 'Időráfordítás',
|
||||
'Class:Incident/Attribute:time_spent+' => '~~',
|
||||
'Class:Incident/Attribute:tto' => 'TTO',
|
||||
'Class:Incident/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO határidő',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR',
|
||||
'Class:Incident/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR határidő',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:urgency' => 'Sürgősség',
|
||||
'Class:Incident/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Nem várhat',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Nagyon sürgős',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Sürgős',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'sürgős',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Nem sürgős',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '',
|
||||
'Class:Incident/Attribute:user_comment' => 'Felhasználói megjegyzés',
|
||||
'Class:Incident/Attribute:user_comment+' => '~~',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Függőben lévőség oka',
|
||||
'Class:Incident/Attribute:pending_reason+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Fölérendelt incidens',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Referenciaszám',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Fölérendelt változás',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Referenciaszám',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Fölérendelt probléma',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Referenciaszám',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Kapcsolódó kérelmek',
|
||||
'Class:Incident/Attribute:related_request_list+' => '~~',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Kapcsolódó incidensek',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Az összes ehhez az incidenshez kapcsolódó gyermek incidens',
|
||||
'Class:Incident/Attribute:public_log' => 'Nyilvános napló',
|
||||
'Class:Incident/Attribute:public_log+' => '~~',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'Felhasználói elégedettség',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '~~',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Nagyon elégedett',
|
||||
@@ -166,47 +201,30 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Nagyon elégedetlen',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => '',
|
||||
'Class:Incident/Attribute:user_comment' => 'Felhasználói megjegyzés',
|
||||
'Class:Incident/Attribute:user_comment+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Hozzárendelés',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Újra hozzárendelés',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Függőben',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Időtúllépés',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatikus megoldás',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatikus lezárás',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Megoldva',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Lezárás',
|
||||
'Class:Incident/Stimulus:ev_close+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Újranyitás',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'A fölérendelt incidenst nem lehet magához az incidenshez rendelni.',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'A megoldás kaszkádozása a kapcsolódó jegyhez (ev_autoresolve), és a következő jellemzők összehangolása: szolgáltatás, csapat, ügyintéző, megoldási információ.',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Hozzárendelés',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatikus lezárás',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatikus megoldás',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Lezárás',
|
||||
'Class:Incident/Stimulus:ev_close+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Függőben',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Újra hozzárendelés',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Újranyitás',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Megoldva',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Időtúllépés',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '~~',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Eszkalált incidensek',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Eszkalált incidensek',
|
||||
'Menu:Incident:MyIncidents' => 'Hozzám rendelt incidensek',
|
||||
'Menu:Incident:MyIncidents+' => 'Hozzám rendelt incidensek (ügyintézőként)',
|
||||
'Menu:Incident:OpenIncidents' => 'Nyitott incidensek',
|
||||
'Menu:Incident:OpenIncidents+' => 'Nyitott incidensek',
|
||||
'Menu:Incident:Overview' => 'Áttekintő',
|
||||
'Menu:Incident:Overview+' => 'Áttekintő oldal',
|
||||
'Menu:Incident:Shortcuts' => 'Gyorsgombok',
|
||||
'Menu:Incident:Shortcuts+' => 'Gyorselérés gombok',
|
||||
'Menu:IncidentManagement' => 'Incidenskezelés',
|
||||
'Menu:IncidentManagement+' => '',
|
||||
'Menu:NewIncident' => 'Új incidens',
|
||||
'Menu:NewIncident+' => 'Új incidens hibajegy létrehozása',
|
||||
'Menu:SearchIncidents' => 'Incidensek keresése',
|
||||
'Menu:SearchIncidents+' => 'Incidens hibajegyek keresése',
|
||||
'Tickets:Related:OpenIncidents' => 'Nyitott incidensek',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Az elmúlt 14 nap incidensei prioritásuk szerint',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Az elmúlt 14 nap incidensei',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Nyitott incidensek ügyintézőnként',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Nyitott incidensek ügyfelenként',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Nyitott incidensek állapotuk szerint',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,23 +9,66 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('IT IT', 'Italian', 'Italiano', [
|
||||
Dict::Add('IT IT', 'Italian', 'Italiano', array(
|
||||
'Menu:IncidentManagement' => 'Gestione incidente',
|
||||
'Menu:IncidentManagement+' => 'Gestione incidente',
|
||||
'Menu:Incident:Overview' => 'Overview',
|
||||
'Menu:Incident:Overview+' => 'Overview',
|
||||
'Menu:NewIncident' => 'Nuovo incidente',
|
||||
'Menu:NewIncident+' => 'Creare un nuovo ticket ',
|
||||
'Menu:SearchIncidents' => 'Ricerca per incidenti',
|
||||
'Menu:SearchIncidents+' => 'Ricerca per incidenti',
|
||||
'Menu:Incident:Shortcuts' => 'Scorciatoie',
|
||||
'Menu:Incident:Shortcuts+' => '~~',
|
||||
'Menu:Incident:MyIncidents' => 'Incidenti assegnati a me',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidenti assegnati a me (come agente)',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Evoluzione Incidente',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Evoluzione Incidente',
|
||||
'Menu:Incident:OpenIncidents' => 'Tutti gli incidenti aperti',
|
||||
'Menu:Incident:OpenIncidents+' => 'Tutti gli incidenti aperti',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidenti degli ultimi 14 giorni per priorità',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Incidenti degli ultimi 14 giorni numero ',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidenti aperti per stato',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Incidenti aperti per agente',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Incidenti aperti per cliente',
|
||||
));
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('IT IT', 'Italian', 'Italiano', array(
|
||||
'Class:Incident' => 'Incidente',
|
||||
'Class:Incident+' => '~~',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Data di assegnazione',
|
||||
'Class:Incident/Attribute:assignment_date+' => '~~',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Incidente figlio',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Tutte gli incidenti figlio legate a questo incidente',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Attesa totale',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Spunta importante',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'No',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'No',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Si',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Si',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Motivo importante',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '~~',
|
||||
'Class:Incident/Attribute:status' => 'Stato',
|
||||
'Class:Incident/Attribute:status+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Nuovo',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalated TTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Assgnato',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalated TTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'In attesa di approvazione',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'In attesa',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Risolto',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Chiuso',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:Incident/Attribute:impact' => 'Impatto',
|
||||
'Class:Incident/Attribute:impact+' => 'Impact is the severity of the incident, how many end users are affected~~',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'Un dipartimento',
|
||||
@@ -34,38 +77,6 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
|
||||
'Class:Incident/Attribute:impact/Value:2+' => '~~',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'Una persona',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => '~~',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Ultima data di messa in attesa',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '~~',
|
||||
'Class:Incident/Attribute:origin' => 'Origine',
|
||||
'Class:Incident/Attribute:origin+' => 'What\'s the trigger of this incident ticket creation~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Mail',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Mail',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Telefono',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Telefono',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portale',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Portale',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Richiesta evoluzione padre',
|
||||
'Class:Incident/Attribute:parent_change_id+' => 'Richiesta figlia',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'ref evoluzione',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => 'Log Pubblico',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Incidente Padre',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => 'Ref.',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname~~',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => 'Segna come risolto',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Ref Indicente padre',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => 'Ref.',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Parent problem id~~',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Parent problem ref~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Ragione della messa in attesa',
|
||||
'Class:Incident/Attribute:pending_reason+' => 'Richiesta Padre',
|
||||
'Class:Incident/Attribute:priority' => 'Priorità',
|
||||
'Class:Incident/Attribute:priority+' => 'Order in which tickets need to be handled~~',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'Critica',
|
||||
@@ -76,10 +87,72 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
|
||||
'Class:Incident/Attribute:priority/Value:3+' => 'Media',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'Bassa',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => 'Bassa',
|
||||
'Class:Incident/Attribute:public_log' => 'Log Pubblico',
|
||||
'Class:Incident/Attribute:public_log+' => 'Piuttosto insoddisfatto',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Richiesta figlio',
|
||||
'Class:Incident/Attribute:related_request_list+' => 'Veramente soddisfatto',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgenza',
|
||||
'Class:Incident/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Critica',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => 'Critica',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Alta',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => 'Altra',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Media',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'Media',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Bassa',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => 'Bassa',
|
||||
'Class:Incident/Attribute:origin' => 'Origine',
|
||||
'Class:Incident/Attribute:origin+' => 'What\'s the trigger of this incident ticket creation~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Mail',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Mail',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Telefono',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Telefono',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portale',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Portale',
|
||||
'Class:Incident/Attribute:service_id' => 'Servizio',
|
||||
'Class:Incident/Attribute:service_id+' => '~~',
|
||||
'Class:Incident/Attribute:service_name' => 'Nome del Serivizio',
|
||||
'Class:Incident/Attribute:service_name+' => '~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Servizio sottocategoria',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => 'Nome del Servizio sottocategoria',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Nome del Servizio sottocategoria',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Spunta importante',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'No',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'No',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Si',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Si',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Motivo importante',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '~~',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Data di assegnazione',
|
||||
'Class:Incident/Attribute:assignment_date+' => '~~',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Data di risoluzione',
|
||||
'Class:Incident/Attribute:resolution_date+' => '~~',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Ultima data di messa in attesa',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '~~',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Attesa totale',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:Incident/Attribute:tto' => 'tto',
|
||||
'Class:Incident/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:Incident/Attribute:ttr' => 'ttr',
|
||||
'Class:Incident/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'tto deadline',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA tto superato',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SAL tto over',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'ttr deadline',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA ttr superato',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA tto over',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:Incident/Attribute:time_spent' => 'Tempo di risoluzione',
|
||||
'Class:Incident/Attribute:time_spent+' => '~~',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Codice di risoluzione',
|
||||
'Class:Incident/Attribute:resolution_code+' => 'What was done to resolve the incident?~~',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Assistenza',
|
||||
@@ -96,66 +169,28 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => 'Sistema aggiornato',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'Formazione',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => 'Formazione',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Data di risoluzione',
|
||||
'Class:Incident/Attribute:resolution_date+' => '~~',
|
||||
'Class:Incident/Attribute:service_id' => 'Servizio',
|
||||
'Class:Incident/Attribute:service_id+' => '~~',
|
||||
'Class:Incident/Attribute:service_name' => 'Nome del Serivizio',
|
||||
'Class:Incident/Attribute:service_name+' => '~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Servizio sottocategoria',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => 'Nome del Servizio sottocategoria',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Nome del Servizio sottocategoria',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SAL tto over',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA tto superato',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA tto over',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA ttr superato',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:Incident/Attribute:solution' => 'Soluzione',
|
||||
'Class:Incident/Attribute:solution+' => 'Ragione della messa in attesa',
|
||||
'Class:Incident/Attribute:status' => 'Stato',
|
||||
'Class:Incident/Attribute:status+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Assgnato',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Chiuso',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalated TTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalated TTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Nuovo',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'In attesa',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Risolto',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'In attesa di approvazione',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:Incident/Attribute:time_spent' => 'Tempo di risoluzione',
|
||||
'Class:Incident/Attribute:time_spent+' => '~~',
|
||||
'Class:Incident/Attribute:tto' => 'tto',
|
||||
'Class:Incident/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'tto deadline',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:ttr' => 'ttr',
|
||||
'Class:Incident/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'ttr deadline',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgenza',
|
||||
'Class:Incident/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Critica',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => 'Critica',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Alta',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => 'Altra',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Media',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'Media',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Bassa',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => 'Bassa',
|
||||
'Class:Incident/Attribute:user_comment' => 'Commento utente',
|
||||
'Class:Incident/Attribute:user_comment+' => 'Veramente insoddisfatto',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Ragione della messa in attesa',
|
||||
'Class:Incident/Attribute:pending_reason+' => 'Richiesta Padre',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Incidente Padre',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => 'Ref.',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Ref Indicente padre',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => 'Ref.',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Richiesta evoluzione padre',
|
||||
'Class:Incident/Attribute:parent_change_id+' => 'Richiesta figlia',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'ref evoluzione',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => 'Log Pubblico',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Parent problem id~~',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Parent problem ref~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Richiesta figlio',
|
||||
'Class:Incident/Attribute:related_request_list+' => 'Veramente soddisfatto',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Incidente figlio',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Tutte gli incidenti figlio legate a questo incidente',
|
||||
'Class:Incident/Attribute:public_log' => 'Log Pubblico',
|
||||
'Class:Incident/Attribute:public_log+' => 'Piuttosto insoddisfatto',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'Soddisfazione untente',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => 'Veramente insoddisfatto',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Veramente soddisfatto',
|
||||
@@ -166,47 +201,30 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Piuttosto insoddisfatto',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Veramente insoddisfatto',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Veramente insoddisfatto',
|
||||
'Class:Incident/Attribute:user_comment' => 'Commento utente',
|
||||
'Class:Incident/Attribute:user_comment+' => 'Veramente insoddisfatto',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname~~',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => 'Segna come risolto',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Assegna',
|
||||
'Class:Incident/Stimulus:ev_assign+' => 'Ri-Apri',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Ri-Assegna',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => 'Non si può assegnare una richiesta padre a se stesso',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'In Attesa',
|
||||
'Class:Incident/Stimulus:ev_pending+' => 'Risoluzione a cascata delle richieste figlie (ev_autoresolve), e allineare le seguenti caratteristiche: servizio, team, agente e risoluzione',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => 'Le mie richieste per questa organizzazione',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Risoluzione automatica',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Chiusura Automatica',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Segna come risolto',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Chiudi la richiesta',
|
||||
'Class:Incident/Stimulus:ev_close+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Ri-Apri',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Non si può assegnare una richiesta padre a se stesso',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Risoluzione a cascata delle richieste figlie (ev_autoresolve), e allineare le seguenti caratteristiche: servizio, team, agente e risoluzione',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Assegna',
|
||||
'Class:Incident/Stimulus:ev_assign+' => 'Ri-Apri',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Chiusura Automatica',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Risoluzione automatica',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Chiudi la richiesta',
|
||||
'Class:Incident/Stimulus:ev_close+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'In Attesa',
|
||||
'Class:Incident/Stimulus:ev_pending+' => 'Risoluzione a cascata delle richieste figlie (ev_autoresolve), e allineare le seguenti caratteristiche: servizio, team, agente e risoluzione',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Ri-Assegna',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => 'Non si può assegnare una richiesta padre a se stesso',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Ri-Apri',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Segna come risolto',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => 'Le mie richieste per questa organizzazione',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Evoluzione Incidente',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Evoluzione Incidente',
|
||||
'Menu:Incident:MyIncidents' => 'Incidenti assegnati a me',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidenti assegnati a me (come agente)',
|
||||
'Menu:Incident:OpenIncidents' => 'Tutti gli incidenti aperti',
|
||||
'Menu:Incident:OpenIncidents+' => 'Tutti gli incidenti aperti',
|
||||
'Menu:Incident:Overview' => 'Overview',
|
||||
'Menu:Incident:Overview+' => 'Overview',
|
||||
'Menu:Incident:Shortcuts' => 'Scorciatoie',
|
||||
'Menu:Incident:Shortcuts+' => '~~',
|
||||
'Menu:IncidentManagement' => 'Gestione incidente',
|
||||
'Menu:IncidentManagement+' => 'Gestione incidente',
|
||||
'Menu:NewIncident' => 'Nuovo incidente',
|
||||
'Menu:NewIncident+' => 'Creare un nuovo ticket ',
|
||||
'Menu:SearchIncidents' => 'Ricerca per incidenti',
|
||||
'Menu:SearchIncidents+' => 'Ricerca per incidenti',
|
||||
'Tickets:Related:OpenIncidents' => 'Incidenti aperti',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidenti degli ultimi 14 giorni per priorità',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Incidenti degli ultimi 14 giorni numero ',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Incidenti aperti per agente',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Incidenti aperti per cliente',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidenti aperti per stato',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,23 +9,66 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('JA JP', 'Japanese', '日本語', [
|
||||
Dict::Add('JA JP', 'Japanese', '日本語', array(
|
||||
'Menu:IncidentManagement' => 'インシデント管理',
|
||||
'Menu:IncidentManagement+' => 'インシデント管理',
|
||||
'Menu:Incident:Overview' => '概要',
|
||||
'Menu:Incident:Overview+' => '概要',
|
||||
'Menu:NewIncident' => '新規インシデント',
|
||||
'Menu:NewIncident+' => 'インシデントチケット作成',
|
||||
'Menu:SearchIncidents' => 'インシデント検索',
|
||||
'Menu:SearchIncidents+' => 'インシデントチケット検索',
|
||||
'Menu:Incident:Shortcuts' => 'ショートカット',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:Incident:MyIncidents' => '担当しているインシデント',
|
||||
'Menu:Incident:MyIncidents+' => '担当しているインシデント(エージェント)',
|
||||
'Menu:Incident:EscalatedIncidents' => 'エスカレーションされたインシデント',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'エスカレーションされたインシデント',
|
||||
'Menu:Incident:OpenIncidents' => '全オープンインシデント',
|
||||
'Menu:Incident:OpenIncidents+' => '全オープンインシデント',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => '最近14日の優先度別インシデント',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => '最近14日のインシデント数',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => '状態別オープンインシデント',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'エージェント別オープンインシデント',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => '顧客別オープンインシデント',
|
||||
));
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('JA JP', 'Japanese', '日本語', array(
|
||||
'Class:Incident' => 'インシデント',
|
||||
'Class:Incident+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => '割り当て日',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => '子インシデント',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'All the child incidents related to this incident~~',
|
||||
'Class:Incident/Attribute:cumulatedpending' => '合計保留',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'エスカレーションフラグ',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'いいえ',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'いいえ',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'はい',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'はい',
|
||||
'Class:Incident/Attribute:escalation_reason' => '理由',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:status' => '状態',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => '新規',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'エスカレートTTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => '割り当て',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'エスカレートTTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => '承認待ち',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => '保留中',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => '解決済み',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'クローズ',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:impact' => 'インパクト',
|
||||
'Class:Incident/Attribute:impact+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:1' => '部門',
|
||||
@@ -34,38 +77,6 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
|
||||
'Class:Incident/Attribute:impact/Value:2+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:3' => '個人',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => '最終保留日',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:origin' => '情報源',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'メール',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'メール',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'モニタリング',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'モニタリング',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => '電話',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => '電話',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'ポータル',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'ポータル',
|
||||
'Class:Incident/Attribute:parent_change_id' => '親変更',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => '親変更参照',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => '親インシデント',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => '親インシデント名',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => '親インシデント参照',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Parent problem id~~',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Parent problem ref~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:Incident/Attribute:pending_reason' => '保留理由',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:priority' => '優先度',
|
||||
'Class:Incident/Attribute:priority+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:1' => '重大',
|
||||
@@ -76,10 +87,72 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
|
||||
'Class:Incident/Attribute:priority/Value:3+' => '中',
|
||||
'Class:Incident/Attribute:priority/Value:4' => '低',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => '低',
|
||||
'Class:Incident/Attribute:public_log' => 'パブリックログ',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Child requests~~',
|
||||
'Class:Incident/Attribute:related_request_list+' => '~~',
|
||||
'Class:Incident/Attribute:urgency' => '緊急度',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => '至急',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '至急',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => '高',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '高',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => '中',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '中',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => '低',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '低',
|
||||
'Class:Incident/Attribute:origin' => '情報源',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'メール',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'メール',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'モニタリング',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'モニタリング',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => '電話',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => '電話',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'ポータル',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'ポータル',
|
||||
'Class:Incident/Attribute:service_id' => 'サービス',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'サービス名',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'サービス中分類',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'サービス中分類名',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'エスカレーションフラグ',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'いいえ',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'いいえ',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'はい',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'はい',
|
||||
'Class:Incident/Attribute:escalation_reason' => '理由',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => '割り当て日',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => '解決日',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => '最終保留日',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:cumulatedpending' => '合計保留',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'tto',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'ttr',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO 期限',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA tto 合格',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA tto オーバー',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR 期限',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA ttr 合格',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA ttr オーバー',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => '解決遅れ',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:resolution_code' => '解決コード',
|
||||
'Class:Incident/Attribute:resolution_code+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => '補助',
|
||||
@@ -96,66 +169,28 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => 'システム更新',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => '研修',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => '研修',
|
||||
'Class:Incident/Attribute:resolution_date' => '解決日',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:service_id' => 'サービス',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'サービス名',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'サービス中分類',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'サービス中分類名',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA tto オーバー',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA tto 合格',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA ttr オーバー',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA ttr 合格',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:solution' => '解決',
|
||||
'Class:Incident/Attribute:solution+' => '',
|
||||
'Class:Incident/Attribute:status' => '状態',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => '割り当て',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'クローズ',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'エスカレートTTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'エスカレートTTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => '新規',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => '保留中',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => '解決済み',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => '承認待ち',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => '解決遅れ',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'tto',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO 期限',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'ttr',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR 期限',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:urgency' => '緊急度',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => '至急',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '至急',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => '高',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '高',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => '中',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '中',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => '低',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '低',
|
||||
'Class:Incident/Attribute:user_comment' => 'ユーザコメント',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => '保留理由',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => '親インシデント',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => '親インシデント参照',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_change_id' => '親変更',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => '親変更参照',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Parent problem id~~',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Parent problem ref~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Child requests~~',
|
||||
'Class:Incident/Attribute:related_request_list+' => '~~',
|
||||
'Class:Incident/Attribute:child_incidents_list' => '子インシデント',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'All the child incidents related to this incident~~',
|
||||
'Class:Incident/Attribute:public_log' => 'パブリックログ',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'ユーザ満足度',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => '非常に満足',
|
||||
@@ -166,47 +201,30 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => '多少不満',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => '非常に不満',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => '非常に不満',
|
||||
'Class:Incident/Attribute:user_comment' => 'ユーザコメント',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => '親インシデント名',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Stimulus:ev_assign' => '割り当て',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => '再割り当て',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => '保留',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'タイムアウト',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => '自動解決',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => '自動クローズ',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => '解決とマーク',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'このリクエストをクローズ',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => '再オープン',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Cannot assign the Parent incident to the incident itself~~',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Cascade the resolution to child ticket (ev_autoresolve), and align the following characteristics: service, team, agent, resolution info~~',
|
||||
'Class:Incident/Stimulus:ev_assign' => '割り当て',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => '自動クローズ',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => '自動解決',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'このリクエストをクローズ',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => '保留',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => '再割り当て',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => '再オープン',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => '解決とマーク',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'タイムアウト',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Menu:Incident:EscalatedIncidents' => 'エスカレーションされたインシデント',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'エスカレーションされたインシデント',
|
||||
'Menu:Incident:MyIncidents' => '担当しているインシデント',
|
||||
'Menu:Incident:MyIncidents+' => '担当しているインシデント(エージェント)',
|
||||
'Menu:Incident:OpenIncidents' => '全オープンインシデント',
|
||||
'Menu:Incident:OpenIncidents+' => '全オープンインシデント',
|
||||
'Menu:Incident:Overview' => '概要',
|
||||
'Menu:Incident:Overview+' => '概要',
|
||||
'Menu:Incident:Shortcuts' => 'ショートカット',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:IncidentManagement' => 'インシデント管理',
|
||||
'Menu:IncidentManagement+' => 'インシデント管理',
|
||||
'Menu:NewIncident' => '新規インシデント',
|
||||
'Menu:NewIncident+' => 'インシデントチケット作成',
|
||||
'Menu:SearchIncidents' => 'インシデント検索',
|
||||
'Menu:SearchIncidents+' => 'インシデントチケット検索',
|
||||
'Tickets:Related:OpenIncidents' => 'Open incidents~~',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => '最近14日の優先度別インシデント',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => '最近14日のインシデント数',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'エージェント別オープンインシデント',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => '顧客別オープンインシデント',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => '状態別オープンインシデント',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -11,23 +11,66 @@
|
||||
* @author Jeffrey Bostoen <info@jeffreybostoen.be> (2018 - 2022)
|
||||
*
|
||||
*/
|
||||
Dict::Add('NL NL', 'Dutch', 'Nederlands', [
|
||||
Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
|
||||
'Menu:IncidentManagement' => 'Incident Management',
|
||||
'Menu:IncidentManagement+' => 'Incident Management',
|
||||
'Menu:Incident:Overview' => 'Overzicht',
|
||||
'Menu:Incident:Overview+' => 'Overzicht',
|
||||
'Menu:NewIncident' => 'Nieuw incident',
|
||||
'Menu:NewIncident+' => 'Maak een nieuw incident aan',
|
||||
'Menu:SearchIncidents' => 'Zoek naar incidenten',
|
||||
'Menu:SearchIncidents+' => 'Zoek naar incidenten',
|
||||
'Menu:Incident:Shortcuts' => 'Snelkoppelingen',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:Incident:MyIncidents' => 'Incidenten toegewezen aan mij',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidenten toegewezen aan mij (als Agent)',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Geëscaleerde incidenten',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Geëscaleerde incidenten',
|
||||
'Menu:Incident:OpenIncidents' => 'Alle open incidenten',
|
||||
'Menu:Incident:OpenIncidents+' => 'Alle open incidenten',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidenten van de afgelopen 14 dagen (per prioriteit)',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Incidenten van de afgelopen 14 dagen (per dag)',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidenten per status',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Open incidenten per agent',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Open incidenten per klant',
|
||||
));
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
|
||||
'Class:Incident' => 'Incident',
|
||||
'Class:Incident+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Toegewezen sinds',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Subincidenten',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Alle subincidenten gerelateerd aan dit incident',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Totaal in afwachting',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Geëscaleerd',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Nee',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'Nee',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Ja',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Ja',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Reden voor escalatie',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Status',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Nieuw',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Geëscaleerde TTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Toegewezen',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Geëscaleerde TTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Wachten op goedkeuring',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'In afwachting',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Opgelost',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Gesloten',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:impact' => 'Impact',
|
||||
'Class:Incident/Attribute:impact+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'Afdeling',
|
||||
@@ -36,38 +79,6 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
|
||||
'Class:Incident/Attribute:impact/Value:2+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'Persoon',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Laatst in afwachting sinds',
|
||||
'Class:Incident/Attribute:last_pending_date+' => 'Laatste datum waarop het incident de status in afwachting had',
|
||||
'Class:Incident/Attribute:origin' => 'Oorsprong',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Chat',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'Persoonlijk',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Mondeling, in persoon',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'E-mail',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'E-mail',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Telefoon',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Telefoon',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portaal',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Portaal',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Hoofdchange',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Ref. hoofdchange',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Hoofdincident',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Ref. hoofdincident',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Ref. hoofdincident',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Hoofdprobleem',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Ref. hoofdprobleem',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Reden in afwachting',
|
||||
'Class:Incident/Attribute:pending_reason+' => 'Reden waarvoor het in afwachting staat',
|
||||
'Class:Incident/Attribute:priority' => 'Prioriteit',
|
||||
'Class:Incident/Attribute:priority+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'Kritisch',
|
||||
@@ -78,10 +89,72 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
|
||||
'Class:Incident/Attribute:priority/Value:3+' => 'Normaal',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'Laag',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => 'Laag',
|
||||
'Class:Incident/Attribute:public_log' => 'Publieke log',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Subverzoeken',
|
||||
'Class:Incident/Attribute:related_request_list+' => '',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgentie',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Kritisch',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => 'Kritisch',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Hoog',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => 'Hoog',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Normaal',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'Normaal',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Laag',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => 'Laag',
|
||||
'Class:Incident/Attribute:origin' => 'Oorsprong',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'Persoonlijk',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Mondeling, in persoon',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Chat',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'E-mail',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'E-mail',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Telefoon',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Telefoon',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portaal',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Portaal',
|
||||
'Class:Incident/Attribute:service_id' => 'Service',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Naam service',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Subcategorie service',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Naam subcategorie service',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Geëscaleerd',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Nee',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'Nee',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Ja',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Ja',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Reden voor escalatie',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Toegewezen sinds',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Opgelost sinds',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Laatst in afwachting sinds',
|
||||
'Class:Incident/Attribute:last_pending_date+' => 'Laatste datum waarop het incident de status in afwachting had',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Totaal in afwachting',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'TTO',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Deadline TTO',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO gepasseerd',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA TTO overschreden',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Deadline TTR',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR gepasseerd',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA TTR overschreden',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Gespendeerde tijd',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Code oplossing',
|
||||
'Class:Incident/Attribute:resolution_code+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Assistentie',
|
||||
@@ -98,66 +171,28 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => 'Systeemupdate',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'Training',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => 'Training',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Opgelost sinds',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:service_id' => 'Service',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Naam service',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Subcategorie service',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Naam subcategorie service',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA TTO overschreden',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO gepasseerd',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA TTR overschreden',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR gepasseerd',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:solution' => 'Oplossing',
|
||||
'Class:Incident/Attribute:solution+' => 'Oplossing',
|
||||
'Class:Incident/Attribute:status' => 'Status',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Toegewezen',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Gesloten',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Geëscaleerde TTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Geëscaleerde TTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Nieuw',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'In afwachting',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Opgelost',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Wachten op goedkeuring',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Gespendeerde tijd',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'TTO',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Deadline TTO',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Deadline TTR',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgentie',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Kritisch',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => 'Kritisch',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Hoog',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => 'Hoog',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Normaal',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'Normaal',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Laag',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => 'Laag',
|
||||
'Class:Incident/Attribute:user_comment' => 'Reactie gebruiker',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Reden in afwachting',
|
||||
'Class:Incident/Attribute:pending_reason+' => 'Reden waarvoor het in afwachting staat',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Hoofdincident',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Ref. hoofdincident',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Hoofdchange',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Ref. hoofdchange',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Hoofdprobleem',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Ref. hoofdprobleem',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Subverzoeken',
|
||||
'Class:Incident/Attribute:related_request_list+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Subincidenten',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Alle subincidenten gerelateerd aan dit incident',
|
||||
'Class:Incident/Attribute:public_log' => 'Publieke log',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'Klanttevredenheid',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Erg tevreden',
|
||||
@@ -168,47 +203,30 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Ontevreden',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Erg ontevreden',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Erg ontevreden',
|
||||
'Class:Incident/Attribute:user_comment' => 'Reactie gebruiker',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Ref. hoofdincident',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Wijs toe',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Wijs opnieuw toe',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'In afwachting',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Time-out',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Los automatisch op',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Sluit automatisch',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Los op',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Sluit dit incident',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Heropen',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Kan het incident niet aan zichzelf toewijzen als hoofdincident',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Pas de oplossing ook toe op subverzoeken (ev_autoresolve) en neem deze kenmerken over: service, team, agent, oplossing',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Wijs toe',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Sluit automatisch',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Los automatisch op',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Sluit dit incident',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'In afwachting',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Wijs opnieuw toe',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Heropen',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Los op',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Time-out',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Geëscaleerde incidenten',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Geëscaleerde incidenten',
|
||||
'Menu:Incident:MyIncidents' => 'Incidenten toegewezen aan mij',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidenten toegewezen aan mij (als Agent)',
|
||||
'Menu:Incident:OpenIncidents' => 'Alle open incidenten',
|
||||
'Menu:Incident:OpenIncidents+' => 'Alle open incidenten',
|
||||
'Menu:Incident:Overview' => 'Overzicht',
|
||||
'Menu:Incident:Overview+' => 'Overzicht',
|
||||
'Menu:Incident:Shortcuts' => 'Snelkoppelingen',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:IncidentManagement' => 'Incident Management',
|
||||
'Menu:IncidentManagement+' => 'Incident Management',
|
||||
'Menu:NewIncident' => 'Nieuw incident',
|
||||
'Menu:NewIncident+' => 'Maak een nieuw incident aan',
|
||||
'Menu:SearchIncidents' => 'Zoek naar incidenten',
|
||||
'Menu:SearchIncidents+' => 'Zoek naar incidenten',
|
||||
'Tickets:Related:OpenIncidents' => 'Open incidenten',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidenten van de afgelopen 14 dagen (per prioriteit)',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Incidenten van de afgelopen 14 dagen (per dag)',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Open incidenten per agent',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Open incidenten per klant',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidenten per status',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,23 +9,66 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('PL PL', 'Polish', 'Polski', [
|
||||
Dict::Add('PL PL', 'Polish', 'Polski', array(
|
||||
'Menu:IncidentManagement' => 'Zarządzanie incydentami',
|
||||
'Menu:IncidentManagement+' => 'Zarządzanie incydentami',
|
||||
'Menu:Incident:Overview' => 'Przegląd',
|
||||
'Menu:Incident:Overview+' => 'Przegląd',
|
||||
'Menu:NewIncident' => 'Nowy incydent',
|
||||
'Menu:NewIncident+' => 'Utwórz nowe zgłoszenie incydentu',
|
||||
'Menu:SearchIncidents' => 'Szukaj incydentów',
|
||||
'Menu:SearchIncidents+' => 'Szukaj zgłoszeń incydentów',
|
||||
'Menu:Incident:Shortcuts' => 'Skróty',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:Incident:MyIncidents' => 'Incydenty przypisane do mnie',
|
||||
'Menu:Incident:MyIncidents+' => 'Incydenty przypisane do mnie (jako Agent)',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Pilne incydenty',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Pilne incydenty',
|
||||
'Menu:Incident:OpenIncidents' => 'Wszystkie otwarte incydenty',
|
||||
'Menu:Incident:OpenIncidents+' => 'Wszystkie otwarte incydenty',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incydenty z ostatnich 14 dni według priorytetu',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Liczba incydentów z ostatnich 14 dni',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Otwarte incydenty według statusu',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Otwarte incydenty według agenta',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Otwarte incydenty według klienta',
|
||||
));
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('PL PL', 'Polish', 'Polski', array(
|
||||
'Class:Incident' => 'Incydent',
|
||||
'Class:Incident+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Data przydziału',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Zależne incydenty',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Wszystkie podrzędne incydenty związane z tym incydentem',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Skumulowany czas trwania',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Flaga - Ważny',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Nie',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'Nie',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Tak',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Tak',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Powód - Ważny',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Status',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Nowy',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Pilny czas podjęcia',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Przypisany',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Pilny czas rozwiązania',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Oczekujący',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Trwający',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Rozwiązany',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Zamknięty',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:impact' => 'Dotyczy',
|
||||
'Class:Incident/Attribute:impact+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'Wydział',
|
||||
@@ -34,38 +77,6 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
|
||||
'Class:Incident/Attribute:impact/Value:2+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'Osoba',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Ostatnia data trwania',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:origin' => 'Pochodzenie',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'czat',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incydent utworzony poprzez czat',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'osobiście',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incydent utworzony w wyniku bezpośredniej dyskusji',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'e-mail',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'e-mail',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'telefon',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'telefon',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'portal',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'portal',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Źródłowa zmiana',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Powiązana źródłowa zmiana',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Źródłowy incydent',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Powiązany źródłowy incydent',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Źródłowy problem',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Powiązany źródłowy problem',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Powód oczekiwania',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:priority' => 'Priorytet',
|
||||
'Class:Incident/Attribute:priority+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'krytyczny',
|
||||
@@ -76,10 +87,72 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
|
||||
'Class:Incident/Attribute:priority/Value:3+' => 'średni',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'niski',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => 'niski',
|
||||
'Class:Incident/Attribute:public_log' => 'Dziennik publiczny',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Zależne zgłoszenia',
|
||||
'Class:Incident/Attribute:related_request_list+' => '',
|
||||
'Class:Incident/Attribute:urgency' => 'Pilność',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'krytyczna',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => 'krytyczna',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'wysoka',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => 'wysoka',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'średnia',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'średnia',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'niska',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => 'niska',
|
||||
'Class:Incident/Attribute:origin' => 'Pochodzenie',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'osobiście',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incydent utworzony w wyniku bezpośredniej dyskusji',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'czat',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incydent utworzony poprzez czat',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'e-mail',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'e-mail',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'monitoring',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'telefon',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'telefon',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'portal',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'portal',
|
||||
'Class:Incident/Attribute:service_id' => 'Usługa',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Nazwa usługi',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Podkategoria usługi',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Nazwa podkategorii usługi',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Flaga - Ważny',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Nie',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'Nie',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Tak',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Tak',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Powód - Ważny',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Data przydziału',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Data rozwiązania',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Ostatnia data trwania',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Skumulowany czas trwania',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'czas na podjęcie (TTO)',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'czas na rozwiązanie (TTR)',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Ostateczny termin podjęcia (TTO)',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'Gwarantowany czas podjęcia (SLA tto) zaliczony',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'Gwarantowany czas podjęcia (SLA tto) skończył się',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Ostateczny termin rozwiązania TTR',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'Gwarantowany czas rozwiązania (SLA ttr) zaliczony',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'Gwarantowany czas rozwiązania (SLA ttr) skończył się',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Opóźnienie rozwiązania',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Kod rozwiązania',
|
||||
'Class:Incident/Attribute:resolution_code+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'wsparcie',
|
||||
@@ -96,66 +169,28 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => 'aktualizacja systemu',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'szkolenie',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => 'szkolenie',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Data rozwiązania',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:service_id' => 'Usługa',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Nazwa usługi',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Podkategoria usługi',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Nazwa podkategorii usługi',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'Gwarantowany czas podjęcia (SLA tto) skończył się',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'Gwarantowany czas podjęcia (SLA tto) zaliczony',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'Gwarantowany czas rozwiązania (SLA ttr) skończył się',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'Gwarantowany czas rozwiązania (SLA ttr) zaliczony',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:solution' => 'Rozwiązanie',
|
||||
'Class:Incident/Attribute:solution+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Status',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Przypisany',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Zamknięty',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Pilny czas podjęcia',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Pilny czas rozwiązania',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Nowy',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Trwający',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Rozwiązany',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Oczekujący',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Opóźnienie rozwiązania',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'czas na podjęcie (TTO)',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Ostateczny termin podjęcia (TTO)',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'czas na rozwiązanie (TTR)',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Ostateczny termin rozwiązania TTR',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
|
||||
'Class:Incident/Attribute:urgency' => 'Pilność',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'krytyczna',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => 'krytyczna',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'wysoka',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => 'wysoka',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'średnia',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'średnia',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'niska',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => 'niska',
|
||||
'Class:Incident/Attribute:user_comment' => 'Komentarz użytkownika',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Powód oczekiwania',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Źródłowy incydent',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Powiązany źródłowy incydent',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Źródłowa zmiana',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Powiązana źródłowa zmiana',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Źródłowy problem',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Powiązany źródłowy problem',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Zależne zgłoszenia',
|
||||
'Class:Incident/Attribute:related_request_list+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Zależne incydenty',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Wszystkie podrzędne incydenty związane z tym incydentem',
|
||||
'Class:Incident/Attribute:public_log' => 'Dziennik publiczny',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'Zadowolenie użytkownika',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Bardzo zadowolony',
|
||||
@@ -166,47 +201,30 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Raczej niezadowolony',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Bardzo niezadowolony',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Bardzo niezadowolony',
|
||||
'Class:Incident/Attribute:user_comment' => 'Komentarz użytkownika',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Przydzielony',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Przydzielony ponownie',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Trwający',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Po czasie',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatyczne rozwiązanie',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatyczne zamknięcie',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Oznacz jako rozwiązany',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Zamknij to zgłoszenie',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Otwórz ponownie',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Nie można przypisać zdarzenia nadrzędnego do samego zdarzenia',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'Rozpatrz zgłoszenia podrzędne',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Połącz rozwiązanie kaskadowo ze zgłoszeniem podrzędnym (ev_autoresolve) i dopasuj następujące cechy: usługa, zespół, agent, informacje o rozwiązaniu',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Przydzielony',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatyczne zamknięcie',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatyczne rozwiązanie',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Zamknij to zgłoszenie',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Trwający',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Przydzielony ponownie',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Otwórz ponownie',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Oznacz jako rozwiązany',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Po czasie',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Pilne incydenty',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Pilne incydenty',
|
||||
'Menu:Incident:MyIncidents' => 'Incydenty przypisane do mnie',
|
||||
'Menu:Incident:MyIncidents+' => 'Incydenty przypisane do mnie (jako Agent)',
|
||||
'Menu:Incident:OpenIncidents' => 'Wszystkie otwarte incydenty',
|
||||
'Menu:Incident:OpenIncidents+' => 'Wszystkie otwarte incydenty',
|
||||
'Menu:Incident:Overview' => 'Przegląd',
|
||||
'Menu:Incident:Overview+' => 'Przegląd',
|
||||
'Menu:Incident:Shortcuts' => 'Skróty',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:IncidentManagement' => 'Zarządzanie incydentami',
|
||||
'Menu:IncidentManagement+' => 'Zarządzanie incydentami',
|
||||
'Menu:NewIncident' => 'Nowy incydent',
|
||||
'Menu:NewIncident+' => 'Utwórz nowe zgłoszenie incydentu',
|
||||
'Menu:SearchIncidents' => 'Szukaj incydentów',
|
||||
'Menu:SearchIncidents+' => 'Szukaj zgłoszeń incydentów',
|
||||
'Tickets:Related:OpenIncidents' => 'Otwarte incydenty',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incydenty z ostatnich 14 dni według priorytetu',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Liczba incydentów z ostatnich 14 dni',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Otwarte incydenty według agenta',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Otwarte incydenty według klienta',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Otwarte incydenty według statusu',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,23 +9,66 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
|
||||
Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
|
||||
'Menu:IncidentManagement' => 'Gerenciamento de Incidentes',
|
||||
'Menu:IncidentManagement+' => '',
|
||||
'Menu:Incident:Overview' => 'Visão geral',
|
||||
'Menu:Incident:Overview+' => '',
|
||||
'Menu:NewIncident' => 'Novo incidente',
|
||||
'Menu:NewIncident+' => 'Criar um novo incidente',
|
||||
'Menu:SearchIncidents' => 'Pesquisar por incidentes',
|
||||
'Menu:SearchIncidents+' => 'Pesquisar por solicitações de incidentes',
|
||||
'Menu:Incident:Shortcuts' => 'Atalhos',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:Incident:MyIncidents' => 'Incidentes atribuídos para mim',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidentes atribuídos para mim (como Agente)',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Incidentes escalonados',
|
||||
'Menu:Incident:EscalatedIncidents+' => '',
|
||||
'Menu:Incident:OpenIncidents' => 'Todos os incidentes abertos',
|
||||
'Menu:Incident:OpenIncidents+' => '',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidentes abertos por status',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Incidentes abertos por agente',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Incidentes abertos por cliente',
|
||||
));
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
|
||||
'Class:Incident' => 'Incidente',
|
||||
'Class:Incident+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Data de atribuição',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Incidentes filhos',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Todos os subincidentes associados a este incidente',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Pendências acumuladas',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Flag de escalonamento',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Não',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Sim',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Motivo do escalonamento',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Status',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Novo',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'TTO escalonado',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Atribuído',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'TTR escalonado',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Aguardando aprovação',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Pendente',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Solucionado',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Fechado',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:impact' => 'Impacto',
|
||||
'Class:Incident/Attribute:impact+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'Um departamento',
|
||||
@@ -34,38 +77,6 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
|
||||
'Class:Incident/Attribute:impact/Value:2+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'Uma pessoa',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Última data pendente',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:origin' => 'Origem',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'E-mail',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoramento',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Telefone',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portal do usuário',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => '',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Mudança pai',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Ref. Mudança pai',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Incidente pai',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Ref. Incidente pai',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Problema pai',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Ref. Problema pai',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Motivo da pendência',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:priority' => 'Prioridade',
|
||||
'Class:Incident/Attribute:priority+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'Crítica',
|
||||
@@ -76,10 +87,72 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
|
||||
'Class:Incident/Attribute:priority/Value:3+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'Baixa',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => '',
|
||||
'Class:Incident/Attribute:public_log' => 'Log público',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Solicitações filhas',
|
||||
'Class:Incident/Attribute:related_request_list+' => '',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgência',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Crítica',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Alta',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Média',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Baixa',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '',
|
||||
'Class:Incident/Attribute:origin' => 'Origem',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'E-mail',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoramento',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Telefone',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portal do usuário',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => '',
|
||||
'Class:Incident/Attribute:service_id' => 'Serviço',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Nome do serviço',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Subcategoria do serviço',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Nome da subcategoria do serviço',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Flag de escalonamento',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Não',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Sim',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Motivo do escalonamento',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Data de atribuição',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Data de solução',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Última data pendente',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Pendências acumuladas',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'TTO',
|
||||
'Class:Incident/Attribute:tto+' => 'Tempo para atribuição',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR',
|
||||
'Class:Incident/Attribute:ttr+' => 'Tempo para solução',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Prazo determinado de atribuição (TTO)',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => 'Prazo determinado de Tempo para atribuição (TTO)',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO superado',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => 'Tempo para atribuição (TTO) do Acordo de Nível de Serviço (SLA) superado',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA TTO ultrapassado',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => 'Tempo para atribuição (TTO) do Acordo de Nível de Serviço (SLA) ultrapassado',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Prazo determinado de solução (TTR)',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => 'Prazo determinado de Tempo para solução (TTR)',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR superado',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => 'Tempo para solução (TTR) do Acordo de Nível de Serviço (SLA) superado',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA TTR ultrapassado',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => 'Tempo para solução (TTR) do Acordo de Nível de Serviço (SLA) ultrapassado',
|
||||
'Class:Incident/Attribute:time_spent' => 'Tempo de solução',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Código da solução',
|
||||
'Class:Incident/Attribute:resolution_code+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Assistência',
|
||||
@@ -96,66 +169,28 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'Treinamento',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Data de solução',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:service_id' => 'Serviço',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Nome do serviço',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Subcategoria do serviço',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Nome da subcategoria do serviço',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA TTO ultrapassado',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => 'Tempo para atribuição (TTO) do Acordo de Nível de Serviço (SLA) ultrapassado',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO superado',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => 'Tempo para atribuição (TTO) do Acordo de Nível de Serviço (SLA) superado',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA TTR ultrapassado',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => 'Tempo para solução (TTR) do Acordo de Nível de Serviço (SLA) ultrapassado',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR superado',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => 'Tempo para solução (TTR) do Acordo de Nível de Serviço (SLA) superado',
|
||||
'Class:Incident/Attribute:solution' => 'Solução',
|
||||
'Class:Incident/Attribute:solution+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Status',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Atribuído',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Fechado',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'TTO escalonado',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'TTR escalonado',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Novo',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Pendente',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Solucionado',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Aguardando aprovação',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Tempo de solução',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'TTO',
|
||||
'Class:Incident/Attribute:tto+' => 'Tempo para atribuição',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Prazo determinado de atribuição (TTO)',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => 'Prazo determinado de Tempo para atribuição (TTO)',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR',
|
||||
'Class:Incident/Attribute:ttr+' => 'Tempo para solução',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Prazo determinado de solução (TTR)',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => 'Prazo determinado de Tempo para solução (TTR)',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgência',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Crítica',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Alta',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Média',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Baixa',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '',
|
||||
'Class:Incident/Attribute:user_comment' => 'Comentário do usuário',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Motivo da pendência',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Incidente pai',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Ref. Incidente pai',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Mudança pai',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Ref. Mudança pai',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Problema pai',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Ref. Problema pai',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Solicitações filhas',
|
||||
'Class:Incident/Attribute:related_request_list+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Incidentes filhos',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Todos os subincidentes associados a este incidente',
|
||||
'Class:Incident/Attribute:public_log' => 'Log público',
|
||||
'Class:Incident/Attribute:public_log+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'Satisfação do usuário',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Muito satisfeito',
|
||||
@@ -166,47 +201,30 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Muito insatisfeito',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => '',
|
||||
'Class:Incident/Attribute:user_comment' => 'Comentário do usuário',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Atribuir',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Reatribuir',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Pendente',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Solucionado automaticamente',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Fechado automaticamente',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Marcar como solucionado',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Fechar esta solicitação',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Re-abrir',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Não é possível atribuir o incidente pai ao próprio incidente',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets (resolver solicitações filhas)',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Conecte a solução a solicitação filha (ev_autoresolve) e alinhe as seguintes características: serviço, equipe, agente, informação da solução',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Atribuir',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Fechado automaticamente',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Solucionado automaticamente',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Fechar esta solicitação',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Pendente',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Reatribuir',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Re-abrir',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Marcar como solucionado',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Incidentes escalonados',
|
||||
'Menu:Incident:EscalatedIncidents+' => '',
|
||||
'Menu:Incident:MyIncidents' => 'Incidentes atribuídos para mim',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidentes atribuídos para mim (como Agente)',
|
||||
'Menu:Incident:OpenIncidents' => 'Todos os incidentes abertos',
|
||||
'Menu:Incident:OpenIncidents+' => '',
|
||||
'Menu:Incident:Overview' => 'Visão geral',
|
||||
'Menu:Incident:Overview+' => '',
|
||||
'Menu:Incident:Shortcuts' => 'Atalhos',
|
||||
'Menu:Incident:Shortcuts+' => '',
|
||||
'Menu:IncidentManagement' => 'Gerenciamento de Incidentes',
|
||||
'Menu:IncidentManagement+' => '',
|
||||
'Menu:NewIncident' => 'Novo incidente',
|
||||
'Menu:NewIncident+' => 'Criar um novo incidente',
|
||||
'Menu:SearchIncidents' => 'Pesquisar por incidentes',
|
||||
'Menu:SearchIncidents+' => 'Pesquisar por solicitações de incidentes',
|
||||
'Tickets:Related:OpenIncidents' => 'Incidentes abertos',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Incidentes abertos por agente',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Incidentes abertos por cliente',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidentes abertos por status',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -10,23 +10,66 @@
|
||||
* @author Vladimir Kunin <v.b.kunin@gmail.com>
|
||||
*
|
||||
*/
|
||||
Dict::Add('RU RU', 'Russian', 'Русский', [
|
||||
Dict::Add('RU RU', 'Russian', 'Русский', array(
|
||||
'Menu:IncidentManagement' => 'Управление инцидентами',
|
||||
'Menu:IncidentManagement+' => 'Управление инцидентами',
|
||||
'Menu:Incident:Overview' => 'Обзор',
|
||||
'Menu:Incident:Overview+' => 'Обзор',
|
||||
'Menu:NewIncident' => 'Новый инцидент',
|
||||
'Menu:NewIncident+' => 'Создать новый инцидент',
|
||||
'Menu:SearchIncidents' => 'Поиск инцидентов',
|
||||
'Menu:SearchIncidents+' => 'Поиск инцидентов',
|
||||
'Menu:Incident:Shortcuts' => 'Ярлыки',
|
||||
'Menu:Incident:Shortcuts+' => 'Ярлыки',
|
||||
'Menu:Incident:MyIncidents' => 'Назначенные мне',
|
||||
'Menu:Incident:MyIncidents+' => 'Инциденты, назначенные мне (в качестве агента)',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Эскалированные',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Эскалированные инциденты',
|
||||
'Menu:Incident:OpenIncidents' => 'Открытые',
|
||||
'Menu:Incident:OpenIncidents+' => 'Открытые инциденты',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Инциденты по приоритету за 14 дней',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Количество инцидентов за 14 дней',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Открытые инциденты по статусу',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Открытые инциденты по агенту',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Открытые инциденты по заказчику',
|
||||
));
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('RU RU', 'Russian', 'Русский', array(
|
||||
'Class:Incident' => 'Инцидент',
|
||||
'Class:Incident+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Дата назначения',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Дочерние инциденты',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Все инциденты, связанные с этим инцидентом',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Накопленное ожидание',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Флаг эскалации',
|
||||
'Class:Incident/Attribute:escalation_flag+' => 'Флаг повышенного приоритета',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Нет',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'Нет',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Да',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Да',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Причина эскалации',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Статус',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Новый',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Эскалация TTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Назначен',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Эскалация TTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Ожидание утверждения',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'В ожидании',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Решенный',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Закрыт',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:impact' => 'Влияние',
|
||||
'Class:Incident/Attribute:impact+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'Департамент',
|
||||
@@ -35,38 +78,6 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
|
||||
'Class:Incident/Attribute:impact/Value:2+' => '',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'Персона',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Дата последнего ожидания',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:origin' => 'Источник',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Почта',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Почта',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Мониторинг',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Мониторинг',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Телефон',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Телефон',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Портал',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Портал',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Родительское изменение',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Родительское изменение',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Родительский инцидент',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Родительский инцидент',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Родительский инцидент',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Родительская проблема',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Родительская проблема',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Причина ожидания',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:priority' => 'Приоритет',
|
||||
'Class:Incident/Attribute:priority+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'Критический',
|
||||
@@ -77,10 +88,72 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
|
||||
'Class:Incident/Attribute:priority/Value:3+' => 'Средний',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'Низкий',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => 'Низкий',
|
||||
'Class:Incident/Attribute:public_log' => 'Общий журнал',
|
||||
'Class:Incident/Attribute:public_log+' => 'Информация в общем журнале доступна для пользователей портала',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Запросы',
|
||||
'Class:Incident/Attribute:related_request_list+' => 'Все пользовательские запросы, связанные с этим инцидентом',
|
||||
'Class:Incident/Attribute:urgency' => 'Срочность',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Критическая',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => 'Критическая',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Высокая',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => 'Высокая',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Средняя',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'Средняя',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Низкая',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => 'Низкая',
|
||||
'Class:Incident/Attribute:origin' => 'Источник',
|
||||
'Class:Incident/Attribute:origin+' => '',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Почта',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Почта',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Мониторинг',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Мониторинг',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Телефон',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Телефон',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Портал',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Портал',
|
||||
'Class:Incident/Attribute:service_id' => 'Услуга',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Услуга',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Подкатегория',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => 'Подкатегория услуги',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Подкатегория услуги',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Флаг эскалации',
|
||||
'Class:Incident/Attribute:escalation_flag+' => 'Флаг повышенного приоритета',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Нет',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'Нет',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Да',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Да',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Причина эскалации',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Дата назначения',
|
||||
'Class:Incident/Attribute:assignment_date+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Дата решения',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Дата последнего ожидания',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Накопленное ожидание',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'TTO',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Срок TTO',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => 'Крайний срок назаначения агента (принятия в работу) по текущему SLA',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO пропущено',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA TTO превышено',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Срок TTR',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => 'Крайний срок решения по текущему SLA',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR пропущено',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA TTR превышено',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Время на решение',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Код решения',
|
||||
'Class:Incident/Attribute:resolution_code+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Помощь',
|
||||
@@ -97,66 +170,28 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => 'Обновление системы',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'Обучение',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => 'Обучение',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Дата решения',
|
||||
'Class:Incident/Attribute:resolution_date+' => '',
|
||||
'Class:Incident/Attribute:service_id' => 'Услуга',
|
||||
'Class:Incident/Attribute:service_id+' => '',
|
||||
'Class:Incident/Attribute:service_name' => 'Услуга',
|
||||
'Class:Incident/Attribute:service_name+' => '',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Подкатегория',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => 'Подкатегория услуги',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Подкатегория услуги',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA TTO превышено',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO пропущено',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA TTR превышено',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR пропущено',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '',
|
||||
'Class:Incident/Attribute:solution' => 'Описание решения',
|
||||
'Class:Incident/Attribute:solution+' => '',
|
||||
'Class:Incident/Attribute:status' => 'Статус',
|
||||
'Class:Incident/Attribute:status+' => '',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Назначен',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Закрыт',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Эскалация TTO',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Эскалация TTR',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'Новый',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'В ожидании',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Решенный',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Ожидание утверждения',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
|
||||
'Class:Incident/Attribute:time_spent' => 'Время на решение',
|
||||
'Class:Incident/Attribute:time_spent+' => '',
|
||||
'Class:Incident/Attribute:tto' => 'TTO',
|
||||
'Class:Incident/Attribute:tto+' => '',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'Срок TTO',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => 'Крайний срок назаначения агента (принятия в работу) по текущему SLA',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR',
|
||||
'Class:Incident/Attribute:ttr+' => '',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Срок TTR',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => 'Крайний срок решения по текущему SLA',
|
||||
'Class:Incident/Attribute:urgency' => 'Срочность',
|
||||
'Class:Incident/Attribute:urgency+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Критическая',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => 'Критическая',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'Высокая',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => 'Высокая',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Средняя',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => 'Средняя',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Низкая',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => 'Низкая',
|
||||
'Class:Incident/Attribute:user_comment' => 'Комментарий пользователя',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Причина ожидания',
|
||||
'Class:Incident/Attribute:pending_reason+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Родительский инцидент',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Родительский инцидент',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Родительское изменение',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Родительское изменение',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Родительская проблема',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Родительская проблема',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Запросы',
|
||||
'Class:Incident/Attribute:related_request_list+' => 'Все пользовательские запросы, связанные с этим инцидентом',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Дочерние инциденты',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'Все инциденты, связанные с этим инцидентом',
|
||||
'Class:Incident/Attribute:public_log' => 'Общий журнал',
|
||||
'Class:Incident/Attribute:public_log+' => 'Информация в общем журнале доступна для пользователей портала',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'Удовлетворенность пользователя',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Очень доволен',
|
||||
@@ -167,47 +202,30 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Скорее недоволен',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Очень недоволен',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Очень недоволен',
|
||||
'Class:Incident/Attribute:user_comment' => 'Комментарий пользователя',
|
||||
'Class:Incident/Attribute:user_comment+' => '',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Родительский инцидент',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Назначить',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Переназначить',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'В ожидание',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Таймаут',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Автоматическое решение',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Автоматическое закрытие',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Отметить как решенный',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Закрыть',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Вновь открыть',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Невозможно назначить этот же инцидент в качестве родительского',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Каскадное решение дочерних тикетов (ev_autoresolve) с установкой следующих параметров: услуга, команда, агент, информация о решении.',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Назначить',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Автоматическое закрытие',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Автоматическое решение',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Закрыть',
|
||||
'Class:Incident/Stimulus:ev_close+' => '',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'В ожидание',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Переназначить',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Вновь открыть',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Отметить как решенный',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Таймаут',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Эскалированные',
|
||||
'Menu:Incident:EscalatedIncidents+' => 'Эскалированные инциденты',
|
||||
'Menu:Incident:MyIncidents' => 'Назначенные мне',
|
||||
'Menu:Incident:MyIncidents+' => 'Инциденты, назначенные мне (в качестве агента)',
|
||||
'Menu:Incident:OpenIncidents' => 'Открытые',
|
||||
'Menu:Incident:OpenIncidents+' => 'Открытые инциденты',
|
||||
'Menu:Incident:Overview' => 'Обзор',
|
||||
'Menu:Incident:Overview+' => 'Обзор',
|
||||
'Menu:Incident:Shortcuts' => 'Ярлыки',
|
||||
'Menu:Incident:Shortcuts+' => 'Ярлыки',
|
||||
'Menu:IncidentManagement' => 'Управление инцидентами',
|
||||
'Menu:IncidentManagement+' => 'Управление инцидентами',
|
||||
'Menu:NewIncident' => 'Новый инцидент',
|
||||
'Menu:NewIncident+' => 'Создать новый инцидент',
|
||||
'Menu:SearchIncidents' => 'Поиск инцидентов',
|
||||
'Menu:SearchIncidents+' => 'Поиск инцидентов',
|
||||
'Tickets:Related:OpenIncidents' => 'Открытые инциденты',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Инциденты по приоритету за 14 дней',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Количество инцидентов за 14 дней',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Открытые инциденты по агенту',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Открытые инциденты по заказчику',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Открытые инциденты по статусу',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,23 +9,66 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
|
||||
Dict::Add('SK SK', 'Slovak', 'Slovenčina', array(
|
||||
'Menu:IncidentManagement' => 'Incident Management~~',
|
||||
'Menu:IncidentManagement+' => '~~',
|
||||
'Menu:Incident:Overview' => 'Overview~~',
|
||||
'Menu:Incident:Overview+' => '~~',
|
||||
'Menu:NewIncident' => 'New incident~~',
|
||||
'Menu:NewIncident+' => 'Create a new incident ticket~~',
|
||||
'Menu:SearchIncidents' => 'Search for incidents~~',
|
||||
'Menu:SearchIncidents+' => 'Search for incident tickets~~',
|
||||
'Menu:Incident:Shortcuts' => 'Shortcuts~~',
|
||||
'Menu:Incident:Shortcuts+' => '~~',
|
||||
'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
|
||||
'Menu:Incident:EscalatedIncidents+' => '~~',
|
||||
'Menu:Incident:OpenIncidents' => 'All open incidents~~',
|
||||
'Menu:Incident:OpenIncidents+' => '~~',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Open incidents by agent~~',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Open incidents by customer~~',
|
||||
));
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('SK SK', 'Slovak', 'Slovenčina', array(
|
||||
'Class:Incident' => 'Incident~~',
|
||||
'Class:Incident+' => '~~',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Assignment date~~',
|
||||
'Class:Incident/Attribute:assignment_date+' => '~~',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Child incidents~~',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'All the child incidents related to this incident~~',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Cumulated pending~~',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Hot Flag~~',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'No~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Hot reason~~',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '~~',
|
||||
'Class:Incident/Attribute:status' => 'Status~~',
|
||||
'Class:Incident/Attribute:status+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'New~~',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalated TTO~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Assigned~~',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalated TTR~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval~~',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Pending~~',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Resolved~~',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Closed~~',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:Incident/Attribute:impact' => 'Impact~~',
|
||||
'Class:Incident/Attribute:impact+' => 'Impact is the severity of the incident, how many end users are affected~~',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'A department~~',
|
||||
@@ -34,38 +77,6 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
|
||||
'Class:Incident/Attribute:impact/Value:2+' => '~~',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'A person~~',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => '~~',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Last pending date~~',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '~~',
|
||||
'Class:Incident/Attribute:origin' => 'Origin~~',
|
||||
'Class:Incident/Attribute:origin+' => 'What\'s the trigger of this incident ticket creation~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Email~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Incident created on an email reception~~',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoring~~',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident created on a monitoring alert~~',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Phone~~',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Incident created following a phone call~~',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portal~~',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Incident created on the user portal~~',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Parent change~~',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Parent change ref~~',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Parent incident~~',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname~~',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Parent incident ref~~',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Parent problem id~~',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Parent problem ref~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Pending reason~~',
|
||||
'Class:Incident/Attribute:pending_reason+' => '~~',
|
||||
'Class:Incident/Attribute:priority' => 'Priority~~',
|
||||
'Class:Incident/Attribute:priority+' => 'Order in which tickets need to be handled~~',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'Critical~~',
|
||||
@@ -76,10 +87,72 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
|
||||
'Class:Incident/Attribute:priority/Value:3+' => '~~',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'Low~~',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => '~~',
|
||||
'Class:Incident/Attribute:public_log' => 'Public log~~',
|
||||
'Class:Incident/Attribute:public_log+' => '~~',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Child requests~~',
|
||||
'Class:Incident/Attribute:related_request_list+' => '~~',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgency~~',
|
||||
'Class:Incident/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Critical~~',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '~~',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'High~~',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '~~',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Medium~~',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '~~',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Low~~',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '~~',
|
||||
'Class:Incident/Attribute:origin' => 'Origin~~',
|
||||
'Class:Incident/Attribute:origin+' => 'What\'s the trigger of this incident ticket creation~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Email~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Incident created on an email reception~~',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoring~~',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident created on a monitoring alert~~',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Phone~~',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Incident created following a phone call~~',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portal~~',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Incident created on the user portal~~',
|
||||
'Class:Incident/Attribute:service_id' => 'Service~~',
|
||||
'Class:Incident/Attribute:service_id+' => '~~',
|
||||
'Class:Incident/Attribute:service_name' => 'Service name~~',
|
||||
'Class:Incident/Attribute:service_name+' => '~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Service subcategory~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Service subcategory name~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Hot Flag~~',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'No~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Hot reason~~',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '~~',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Assignment date~~',
|
||||
'Class:Incident/Attribute:assignment_date+' => '~~',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Resolution date~~',
|
||||
'Class:Incident/Attribute:resolution_date+' => '~~',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Last pending date~~',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '~~',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Cumulated pending~~',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:Incident/Attribute:tto' => 'TTO~~',
|
||||
'Class:Incident/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR~~',
|
||||
'Class:Incident/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO Deadline~~',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA tto passed~~',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA tto over~~',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR Deadline~~',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA ttr passed~~',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA ttr over~~',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:Incident/Attribute:time_spent' => 'Resolution delay~~',
|
||||
'Class:Incident/Attribute:time_spent+' => '~~',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Resolution code~~',
|
||||
'Class:Incident/Attribute:resolution_code+' => 'What was done to resolve the incident?~~',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Assistance~~',
|
||||
@@ -96,66 +169,28 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => '~~',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'Training~~',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => '~~',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Resolution date~~',
|
||||
'Class:Incident/Attribute:resolution_date+' => '~~',
|
||||
'Class:Incident/Attribute:service_id' => 'Service~~',
|
||||
'Class:Incident/Attribute:service_id+' => '~~',
|
||||
'Class:Incident/Attribute:service_name' => 'Service name~~',
|
||||
'Class:Incident/Attribute:service_name+' => '~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Service subcategory~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Service subcategory name~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA tto over~~',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA tto passed~~',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA ttr over~~',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA ttr passed~~',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:Incident/Attribute:solution' => 'Solution~~',
|
||||
'Class:Incident/Attribute:solution+' => '~~',
|
||||
'Class:Incident/Attribute:status' => 'Status~~',
|
||||
'Class:Incident/Attribute:status+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Assigned~~',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Closed~~',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalated TTO~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalated TTR~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'New~~',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Pending~~',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Resolved~~',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval~~',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:Incident/Attribute:time_spent' => 'Resolution delay~~',
|
||||
'Class:Incident/Attribute:time_spent+' => '~~',
|
||||
'Class:Incident/Attribute:tto' => 'TTO~~',
|
||||
'Class:Incident/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO Deadline~~',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR~~',
|
||||
'Class:Incident/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR Deadline~~',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgency~~',
|
||||
'Class:Incident/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Critical~~',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '~~',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'High~~',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '~~',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Medium~~',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '~~',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Low~~',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '~~',
|
||||
'Class:Incident/Attribute:user_comment' => 'User comment~~',
|
||||
'Class:Incident/Attribute:user_comment+' => '~~',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Pending reason~~',
|
||||
'Class:Incident/Attribute:pending_reason+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Parent incident~~',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Parent incident ref~~',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Parent change~~',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Parent change ref~~',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Parent problem id~~',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Parent problem ref~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Child requests~~',
|
||||
'Class:Incident/Attribute:related_request_list+' => '~~',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Child incidents~~',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'All the child incidents related to this incident~~',
|
||||
'Class:Incident/Attribute:public_log' => 'Public log~~',
|
||||
'Class:Incident/Attribute:public_log+' => '~~',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'User satisfaction~~',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '~~',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Very satisfied~~',
|
||||
@@ -166,47 +201,30 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => '~~',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied~~',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => '~~',
|
||||
'Class:Incident/Attribute:user_comment' => 'User comment~~',
|
||||
'Class:Incident/Attribute:user_comment+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname~~',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Assign~~',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Re-assign~~',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Pending~~',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout~~',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatic resolve~~',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatic close~~',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Mark as resolved~~',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Close this request~~',
|
||||
'Class:Incident/Stimulus:ev_close+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Re-open~~',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Cannot assign the Parent incident to the incident itself~~',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Cascade the resolution to child ticket (ev_autoresolve), and align the following characteristics: service, team, agent, resolution info~~',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Assign~~',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatic close~~',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatic resolve~~',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Close this request~~',
|
||||
'Class:Incident/Stimulus:ev_close+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Pending~~',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Re-assign~~',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Re-open~~',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Mark as resolved~~',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout~~',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '~~',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
|
||||
'Menu:Incident:EscalatedIncidents+' => '~~',
|
||||
'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
|
||||
'Menu:Incident:OpenIncidents' => 'All open incidents~~',
|
||||
'Menu:Incident:OpenIncidents+' => '~~',
|
||||
'Menu:Incident:Overview' => 'Overview~~',
|
||||
'Menu:Incident:Overview+' => '~~',
|
||||
'Menu:Incident:Shortcuts' => 'Shortcuts~~',
|
||||
'Menu:Incident:Shortcuts+' => '~~',
|
||||
'Menu:IncidentManagement' => 'Incident Management~~',
|
||||
'Menu:IncidentManagement+' => '~~',
|
||||
'Menu:NewIncident' => 'New incident~~',
|
||||
'Menu:NewIncident+' => 'Create a new incident ticket~~',
|
||||
'Menu:SearchIncidents' => 'Search for incidents~~',
|
||||
'Menu:SearchIncidents+' => 'Search for incident tickets~~',
|
||||
'Tickets:Related:OpenIncidents' => 'Open incidents~~',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Open incidents by agent~~',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Open incidents by customer~~',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -9,23 +9,66 @@
|
||||
/**
|
||||
*
|
||||
*/
|
||||
Dict::Add('TR TR', 'Turkish', 'Türkçe', [
|
||||
Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
|
||||
'Menu:IncidentManagement' => 'Incident Management~~',
|
||||
'Menu:IncidentManagement+' => '',
|
||||
'Menu:Incident:Overview' => 'Overview~~',
|
||||
'Menu:Incident:Overview+' => '',
|
||||
'Menu:NewIncident' => 'New incident~~',
|
||||
'Menu:NewIncident+' => 'Create a new incident ticket~~',
|
||||
'Menu:SearchIncidents' => 'Search for incidents~~',
|
||||
'Menu:SearchIncidents+' => 'Search for incident tickets~~',
|
||||
'Menu:Incident:Shortcuts' => 'Shortcuts~~',
|
||||
'Menu:Incident:Shortcuts+' => '~~',
|
||||
'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
|
||||
'Menu:Incident:EscalatedIncidents+' => '',
|
||||
'Menu:Incident:OpenIncidents' => 'All open incidents~~',
|
||||
'Menu:Incident:OpenIncidents+' => '',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Open incidents by agent~~',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Open incidents by customer~~',
|
||||
));
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
// Class:<class_name>
|
||||
// Class:<class_name>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>
|
||||
// Class:<class_name>/Attribute:<attribute_code>+
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
|
||||
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>
|
||||
// Class:<class_name>/Stimulus:<stimulus_code>+
|
||||
|
||||
//
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
|
||||
'Class:Incident' => 'Incident~~',
|
||||
'Class:Incident+' => '~~',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Assignment date~~',
|
||||
'Class:Incident/Attribute:assignment_date+' => '~~',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Child incidents~~',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'All the child incidents related to this incident~~',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Cumulated pending~~',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Hot Flag~~',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'No~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Hot reason~~',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '~~',
|
||||
'Class:Incident/Attribute:status' => 'Status~~',
|
||||
'Class:Incident/Attribute:status+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'New~~',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalated TTO~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Assigned~~',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalated TTR~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval~~',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Pending~~',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Resolved~~',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Closed~~',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:Incident/Attribute:impact' => 'Impact~~',
|
||||
'Class:Incident/Attribute:impact+' => 'Impact is the severity of the incident, how many end users are affected~~',
|
||||
'Class:Incident/Attribute:impact/Value:1' => 'A department~~',
|
||||
@@ -34,38 +77,6 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
|
||||
'Class:Incident/Attribute:impact/Value:2+' => '~~',
|
||||
'Class:Incident/Attribute:impact/Value:3' => 'A person~~',
|
||||
'Class:Incident/Attribute:impact/Value:3+' => '~~',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Last pending date~~',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '~~',
|
||||
'Class:Incident/Attribute:origin' => 'Origin~~',
|
||||
'Class:Incident/Attribute:origin+' => 'What\'s the trigger of this incident ticket creation~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Email~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Incident created on an email reception~~',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoring~~',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident created on a monitoring alert~~',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Phone~~',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Incident created following a phone call~~',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portal~~',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Incident created on the user portal~~',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Parent change~~',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Parent change ref~~',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Parent incident~~',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname~~',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Parent incident ref~~',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Parent problem id~~',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Parent problem ref~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Pending reason~~',
|
||||
'Class:Incident/Attribute:pending_reason+' => '~~',
|
||||
'Class:Incident/Attribute:priority' => 'Priority~~',
|
||||
'Class:Incident/Attribute:priority+' => 'Order in which tickets need to be handled~~',
|
||||
'Class:Incident/Attribute:priority/Value:1' => 'Critical~~',
|
||||
@@ -76,10 +87,72 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
|
||||
'Class:Incident/Attribute:priority/Value:3+' => '',
|
||||
'Class:Incident/Attribute:priority/Value:4' => 'Low~~',
|
||||
'Class:Incident/Attribute:priority/Value:4+' => '',
|
||||
'Class:Incident/Attribute:public_log' => 'Public log~~',
|
||||
'Class:Incident/Attribute:public_log+' => '~~',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Child requests~~',
|
||||
'Class:Incident/Attribute:related_request_list+' => '~~',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgency~~',
|
||||
'Class:Incident/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Critical~~',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'High~~',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Medium~~',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Low~~',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '',
|
||||
'Class:Incident/Attribute:origin' => 'Origin~~',
|
||||
'Class:Incident/Attribute:origin+' => 'What\'s the trigger of this incident ticket creation~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person' => 'In-person~~',
|
||||
'Class:Incident/Attribute:origin/Value:in_person+' => 'Incident created following a face-to-face discussion~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat' => 'Chat~~',
|
||||
'Class:Incident/Attribute:origin/Value:chat+' => 'Incident created following a ~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail' => 'Email~~',
|
||||
'Class:Incident/Attribute:origin/Value:mail+' => 'Incident created on an email reception~~',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring' => 'Monitoring~~',
|
||||
'Class:Incident/Attribute:origin/Value:monitoring+' => 'Incident created on a monitoring alert~~',
|
||||
'Class:Incident/Attribute:origin/Value:phone' => 'Phone~~',
|
||||
'Class:Incident/Attribute:origin/Value:phone+' => 'Incident created following a phone call~~',
|
||||
'Class:Incident/Attribute:origin/Value:portal' => 'Portal~~',
|
||||
'Class:Incident/Attribute:origin/Value:portal+' => 'Incident created on the user portal~~',
|
||||
'Class:Incident/Attribute:service_id' => 'Service~~',
|
||||
'Class:Incident/Attribute:service_id+' => '~~',
|
||||
'Class:Incident/Attribute:service_name' => 'Service name~~',
|
||||
'Class:Incident/Attribute:service_name+' => '~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Service subcategory~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Service subcategory name~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag' => 'Hot Flag~~',
|
||||
'Class:Incident/Attribute:escalation_flag+' => '~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no' => 'No~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes~~',
|
||||
'Class:Incident/Attribute:escalation_flag/Value:yes+' => '',
|
||||
'Class:Incident/Attribute:escalation_reason' => 'Hot reason~~',
|
||||
'Class:Incident/Attribute:escalation_reason+' => '~~',
|
||||
'Class:Incident/Attribute:assignment_date' => 'Assignment date~~',
|
||||
'Class:Incident/Attribute:assignment_date+' => '~~',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Resolution date~~',
|
||||
'Class:Incident/Attribute:resolution_date+' => '~~',
|
||||
'Class:Incident/Attribute:last_pending_date' => 'Last pending date~~',
|
||||
'Class:Incident/Attribute:last_pending_date+' => '~~',
|
||||
'Class:Incident/Attribute:cumulatedpending' => 'Cumulated pending~~',
|
||||
'Class:Incident/Attribute:cumulatedpending+' => '~~',
|
||||
'Class:Incident/Attribute:tto' => 'TTO~~',
|
||||
'Class:Incident/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR~~',
|
||||
'Class:Incident/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO Deadline~~',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA tto passed~~',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA tto over~~',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR Deadline~~',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA ttr passed~~',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA ttr over~~',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:Incident/Attribute:time_spent' => 'Resolution delay~~',
|
||||
'Class:Incident/Attribute:time_spent+' => '~~',
|
||||
'Class:Incident/Attribute:resolution_code' => 'Resolution code~~',
|
||||
'Class:Incident/Attribute:resolution_code+' => 'What was done to resolve the incident?~~',
|
||||
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'Assistance~~',
|
||||
@@ -96,66 +169,28 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
|
||||
'Class:Incident/Attribute:resolution_code/Value:system update+' => '',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training' => 'Training~~',
|
||||
'Class:Incident/Attribute:resolution_code/Value:training+' => '',
|
||||
'Class:Incident/Attribute:resolution_date' => 'Resolution date~~',
|
||||
'Class:Incident/Attribute:resolution_date+' => '~~',
|
||||
'Class:Incident/Attribute:service_id' => 'Service~~',
|
||||
'Class:Incident/Attribute:service_id+' => '~~',
|
||||
'Class:Incident/Attribute:service_name' => 'Service name~~',
|
||||
'Class:Incident/Attribute:service_name+' => '~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_id' => 'Service subcategory~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_id+' => '~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_name' => 'Service subcategory name~~',
|
||||
'Class:Incident/Attribute:servicesubcategory_name+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_over' => 'SLA tto over~~',
|
||||
'Class:Incident/Attribute:sla_tto_over+' => '~~',
|
||||
'Class:Incident/Attribute:sla_tto_passed' => 'SLA tto passed~~',
|
||||
'Class:Incident/Attribute:sla_tto_passed+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_over' => 'SLA ttr over~~',
|
||||
'Class:Incident/Attribute:sla_ttr_over+' => '~~',
|
||||
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA ttr passed~~',
|
||||
'Class:Incident/Attribute:sla_ttr_passed+' => '~~',
|
||||
'Class:Incident/Attribute:solution' => 'Solution~~',
|
||||
'Class:Incident/Attribute:solution+' => '~~',
|
||||
'Class:Incident/Attribute:status' => 'Status~~',
|
||||
'Class:Incident/Attribute:status+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:assigned' => 'Assigned~~',
|
||||
'Class:Incident/Attribute:status/Value:assigned+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:closed' => 'Closed~~',
|
||||
'Class:Incident/Attribute:status/Value:closed+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalated TTO~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_tto+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalated TTR~~',
|
||||
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:new' => 'New~~',
|
||||
'Class:Incident/Attribute:status/Value:new+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:pending' => 'Pending~~',
|
||||
'Class:Incident/Attribute:status/Value:pending+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:resolved' => 'Resolved~~',
|
||||
'Class:Incident/Attribute:status/Value:resolved+' => '~~',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval~~',
|
||||
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '~~',
|
||||
'Class:Incident/Attribute:time_spent' => 'Resolution delay~~',
|
||||
'Class:Incident/Attribute:time_spent+' => '~~',
|
||||
'Class:Incident/Attribute:tto' => 'TTO~~',
|
||||
'Class:Incident/Attribute:tto+' => 'Time To Own~~',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO Deadline~~',
|
||||
'Class:Incident/Attribute:tto_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:ttr' => 'TTR~~',
|
||||
'Class:Incident/Attribute:ttr+' => 'Time To Resolve~~',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR Deadline~~',
|
||||
'Class:Incident/Attribute:ttr_escalation_deadline+' => '~~',
|
||||
'Class:Incident/Attribute:urgency' => 'Urgency~~',
|
||||
'Class:Incident/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
|
||||
'Class:Incident/Attribute:urgency/Value:1' => 'Critical~~',
|
||||
'Class:Incident/Attribute:urgency/Value:1+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:2' => 'High~~',
|
||||
'Class:Incident/Attribute:urgency/Value:2+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:3' => 'Medium~~',
|
||||
'Class:Incident/Attribute:urgency/Value:3+' => '',
|
||||
'Class:Incident/Attribute:urgency/Value:4' => 'Low~~',
|
||||
'Class:Incident/Attribute:urgency/Value:4+' => '',
|
||||
'Class:Incident/Attribute:user_comment' => 'User comment~~',
|
||||
'Class:Incident/Attribute:user_comment+' => '~~',
|
||||
'Class:Incident/Attribute:pending_reason' => 'Pending reason~~',
|
||||
'Class:Incident/Attribute:pending_reason+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_id' => 'Parent incident~~',
|
||||
'Class:Incident/Attribute:parent_incident_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_ref' => 'Parent incident ref~~',
|
||||
'Class:Incident/Attribute:parent_incident_ref+' => '~~',
|
||||
'Class:Incident/Attribute:parent_change_id' => 'Parent change~~',
|
||||
'Class:Incident/Attribute:parent_change_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_change_ref' => 'Parent change ref~~',
|
||||
'Class:Incident/Attribute:parent_change_ref+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_id' => 'Parent problem id~~',
|
||||
'Class:Incident/Attribute:parent_problem_id+' => '~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref' => 'Parent problem ref~~',
|
||||
'Class:Incident/Attribute:parent_problem_ref+' => '~~',
|
||||
'Class:Incident/Attribute:related_request_list' => 'Child requests~~',
|
||||
'Class:Incident/Attribute:related_request_list+' => '~~',
|
||||
'Class:Incident/Attribute:child_incidents_list' => 'Child incidents~~',
|
||||
'Class:Incident/Attribute:child_incidents_list+' => 'All the child incidents related to this incident~~',
|
||||
'Class:Incident/Attribute:public_log' => 'Public log~~',
|
||||
'Class:Incident/Attribute:public_log+' => '~~',
|
||||
'Class:Incident/Attribute:user_satisfaction' => 'User satisfaction~~',
|
||||
'Class:Incident/Attribute:user_satisfaction+' => '~~',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Very satisfied~~',
|
||||
@@ -166,47 +201,30 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:3+' => '',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied~~',
|
||||
'Class:Incident/Attribute:user_satisfaction/Value:4+' => '',
|
||||
'Class:Incident/Attribute:user_comment' => 'User comment~~',
|
||||
'Class:Incident/Attribute:user_comment+' => '~~',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname~~',
|
||||
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Assign~~',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Re-assign~~',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Pending~~',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout~~',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatic resolve~~',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatic close~~',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Mark as resolved~~',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Close this request~~',
|
||||
'Class:Incident/Stimulus:ev_close+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Re-open~~',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => 'Cannot assign the Parent incident to the incident itself~~',
|
||||
'Class:Incident/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => 'Cascade the resolution to child ticket (ev_autoresolve), and align the following characteristics: service, team, agent, resolution info~~',
|
||||
'Class:Incident/Stimulus:ev_assign' => 'Assign~~',
|
||||
'Class:Incident/Stimulus:ev_assign+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_autoclose' => 'Automatic close~~',
|
||||
'Class:Incident/Stimulus:ev_autoclose+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatic resolve~~',
|
||||
'Class:Incident/Stimulus:ev_autoresolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_close' => 'Close this request~~',
|
||||
'Class:Incident/Stimulus:ev_close+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_pending' => 'Pending~~',
|
||||
'Class:Incident/Stimulus:ev_pending+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_reassign' => 'Re-assign~~',
|
||||
'Class:Incident/Stimulus:ev_reassign+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_reopen' => 'Re-open~~',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_resolve' => 'Mark as resolved~~',
|
||||
'Class:Incident/Stimulus:ev_resolve+' => '~~',
|
||||
'Class:Incident/Stimulus:ev_timeout' => 'Timeout~~',
|
||||
'Class:Incident/Stimulus:ev_timeout+' => '~~',
|
||||
'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
|
||||
'Menu:Incident:EscalatedIncidents+' => '',
|
||||
'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
|
||||
'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
|
||||
'Menu:Incident:OpenIncidents' => 'All open incidents~~',
|
||||
'Menu:Incident:OpenIncidents+' => '',
|
||||
'Menu:Incident:Overview' => 'Overview~~',
|
||||
'Menu:Incident:Overview+' => '',
|
||||
'Menu:Incident:Shortcuts' => 'Shortcuts~~',
|
||||
'Menu:Incident:Shortcuts+' => '~~',
|
||||
'Menu:IncidentManagement' => 'Incident Management~~',
|
||||
'Menu:IncidentManagement+' => '',
|
||||
'Menu:NewIncident' => 'New incident~~',
|
||||
'Menu:NewIncident+' => 'Create a new incident ticket~~',
|
||||
'Menu:SearchIncidents' => 'Search for incidents~~',
|
||||
'Menu:SearchIncidents+' => 'Search for incident tickets~~',
|
||||
'Tickets:Related:OpenIncidents' => 'Open incidents~~',
|
||||
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
|
||||
'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Open incidents by agent~~',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Open incidents by customer~~',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~',
|
||||
]);
|
||||
));
|
||||
|
||||
@@ -20,8 +20,7 @@
|
||||
* You should have received a copy of the GNU Affero General Public License
|
||||
* along with iTop. If not, see <http://www.gnu.org/licenses/>
|
||||
*/
|
||||
|
||||
Dict::Add('ZH CN', 'Chinese', '简体中文', [
|
||||
Dict::Add('ZH CN', 'Chinese', '简体中文', array(
|
||||
'Menu:IncidentManagement' => '事件管理',
|
||||
'Menu:IncidentManagement+' => '事件管理',
|
||||
'Menu:Incident:Overview' => '概况',
|
||||
@@ -43,7 +42,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
|
||||
'UI-IncidentManagementOverview-OpenIncidentByStatus' => '打开的事件 (按状态)',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByAgent' => '打开的事件 (按办理人)',
|
||||
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => '打开的事件 (按客户)',
|
||||
]);
|
||||
));
|
||||
|
||||
|
||||
// Dictionnay conventions
|
||||
@@ -60,7 +59,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
|
||||
// Class: Incident
|
||||
//
|
||||
|
||||
Dict::Add('ZH CN', 'Chinese', '简体中文', [
|
||||
Dict::Add('ZH CN', 'Chinese', '简体中文', array(
|
||||
'Class:Incident' => '事件',
|
||||
'Class:Incident+' => '',
|
||||
'Class:Incident/Attribute:status' => '状态',
|
||||
@@ -236,8 +235,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
|
||||
'Class:Incident/Stimulus:ev_reopen' => '重新打开',
|
||||
'Class:Incident/Stimulus:ev_reopen+' => '',
|
||||
'Class:Incident/Error:CannotAssignParentIncidentIdToSelf' => '无法分配父级事件给自己',
|
||||
|
||||
'Class:Incident/Method:ResolveChildTickets' => '解决子工单',
|
||||
'Class:Incident/Method:ResolveChildTickets+' => '递归解决子工单 (自动解决), 并调整相关字段与父级工单保持一致: 服务, 团队, 办理人, 解决方案',
|
||||
'Tickets:Related:OpenIncidents' => '打开的事件',
|
||||
]);
|
||||
));
|
||||
|
||||
Reference in New Issue
Block a user