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N°8142 - User Request and Incident menu standardisation

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v-dumas
2026-04-09 18:50:47 +02:00
parent 8de5c2525b
commit ca63ec2c6d
34 changed files with 137 additions and 96 deletions
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12
datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
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@@ -22,12 +22,12 @@ Dict::Add('EN US', 'English', 'English', [
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
'Menu:UserRequest:MySupportRequests' => "My support calls",
'Menu:UserRequest:MySupportRequests+' => "",
'Menu:UserRequest:EscalatedRequests' => 'Hot Requests',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'My support requests',
'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller',
'Menu:UserRequest:EscalatedRequests' => 'Escalated requests',
'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag',
'Menu:UserRequest:OpenRequests' => 'All open requests',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed',
'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type',
'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests',
@@ -137,7 +137,7 @@ Dict::Add('EN US', 'English', 'English', [
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Escalated requests" menu',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes',