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N°8142 - User Request and Incident menu standardisation

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v-dumas
2026-04-09 18:50:47 +02:00
parent 8de5c2525b
commit ca63ec2c6d
34 changed files with 137 additions and 96 deletions
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6
datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php
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@@ -29,11 +29,11 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
'Menu:UserRequest:MyRequests' => 'Mine henvendelser',
'Menu:UserRequest:MyRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'Mine Support henvendelser',
'Menu:UserRequest:MySupportRequests+' => '',
'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
'Menu:UserRequest:EscalatedRequests' => 'Eskalerede Brugerhenvendelser',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~',
'Menu:UserRequest:OpenRequests' => 'Alle åbne brugerhenvendelser',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
'UI:WelcomeMenu:MyAssignedCalls' => 'Mine tildelte henvendelser',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Brugerhenvendelser de sidste 14 dage efter type',
'UI-RequestManagementOverview-Last-14-days' => 'Antal Brugerhenvendelser de sidste 14 dage',

12
datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
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@@ -22,12 +22,12 @@ Dict::Add('EN US', 'English', 'English', [
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
'Menu:UserRequest:MySupportRequests' => "My support calls",
'Menu:UserRequest:MySupportRequests+' => "",
'Menu:UserRequest:EscalatedRequests' => 'Hot Requests',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'My support requests',
'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller',
'Menu:UserRequest:EscalatedRequests' => 'Escalated requests',
'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag',
'Menu:UserRequest:OpenRequests' => 'All open requests',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed',
'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type',
'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests',
@@ -137,7 +137,7 @@ Dict::Add('EN US', 'English', 'English', [
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Escalated requests" menu',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes',

10
datamodels/2.x/itop-request-mgmt-itil/dictionaries/en_gb.dict.itop-request-mgmt-itil.php
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@@ -22,12 +22,12 @@ Dict::Add('EN GB', 'British English', 'British English', [
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
'Menu:UserRequest:MySupportRequests' => "My support calls",
'Menu:UserRequest:MySupportRequests+' => "",
'Menu:UserRequest:EscalatedRequests' => 'Hot Requests',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'My support requests',
'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller',
'Menu:UserRequest:EscalatedRequests' => 'Escalated requests',
'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~',
'Menu:UserRequest:OpenRequests' => 'All open requests',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type',
'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests',

26
datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php
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@@ -12,28 +12,28 @@
*/
Dict::Add('FR FR', 'French', 'Français', [
'Menu:RequestManagement' => 'Gestion des demandes',
'Menu:RequestManagement+' => 'Gestion des demandes utilisateurs',
'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseurs',
'Menu:RequestManagement+' => 'Gestion des demandes utilisateur',
'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseur',
'Menu:RequestManagementProvider+' => '',
'Menu:UserRequest:Provider' => 'Demandes transférées à un fournisseur',
'Menu:UserRequest:Provider+' => '',
'Menu:UserRequest:Overview' => 'Vue d\'ensemble',
'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateurs',
'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateur',
'Menu:NewUserRequest' => 'Nouvelle demande utilisateur',
'Menu:NewUserRequest+' => 'Créer un nouveau ticket de demande utilisateur',
'Menu:SearchUserRequests' => 'Rechercher des demandes utilisateur',
'Menu:SearchUserRequests+' => 'Rechercher parmi les demandes utilisateur',
'Menu:UserRequest:Shortcuts' => 'Raccourcis',
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Demandes utilisateurs qui me sont assignées',
'Menu:UserRequest:MyRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'Mes appels de support',
'Menu:UserRequest:MySupportRequests+' => 'Les appels que j\'ai passés',
'Menu:UserRequest:MyRequests' => 'Demandes utilisateur qui me sont assignées',
'Menu:UserRequest:MyRequests+' => 'Demandes en cours pour lesquelles je suis l\'agent assigné',
'Menu:UserRequest:MySupportRequests' => 'Mes demandes de support',
'Menu:UserRequest:MySupportRequests+' => 'Les demandes utilisateur en cours dont je suis le demandeur',
'Menu:UserRequest:EscalatedRequests' => 'Demandes en escalade',
'Menu:UserRequest:EscalatedRequests+' => 'Demandes utilisateurs en escalade',
'Menu:UserRequest:EscalatedRequests+' => 'Les demandes utilisateur en escalade, par status ou par indicateur',
'Menu:UserRequest:OpenRequests' => 'Demandes en cours',
'Menu:UserRequest:OpenRequests+' => 'Toutes les demandes utilisateurs en cours',
'UI:WelcomeMenu:MyAssignedCalls' => 'Demandes utilisateurs qui me sont assignées',
'Menu:UserRequest:OpenRequests+' => 'Toutes les demandes utilisateur qui ne sont pas fermées',
'UI:WelcomeMenu:MyAssignedCalls' => 'Demandes utilisateur qui me sont assignées',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requêtes des 14 derniers jours par type',
'UI-RequestManagementOverview-Last-14-days' => 'Requêtes des 14 derniers jours',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Requêtes ouvertes par état',
@@ -142,7 +142,7 @@ Dict::Add('FR FR', 'French', 'Français', [
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nom Sous-catégorie de service',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Ticket à surveiller',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag+' => 'Ce Ticket sera ajouté au menu des demandes en escalade',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Non',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Oui',
@@ -269,7 +269,7 @@ Dict::Add('FR FR', 'French', 'Français', [
]);
Dict::Add('FR FR', 'French', 'Français', [
'Organization:Overview:UserRequests' => 'Demandes Utilisateurs pour cette organisation',
'Organization:Overview:MyUserRequests' => 'Mes Demandes Utilisateurs pour cette organisation',
'Organization:Overview:UserRequests' => 'Demandes utilisateur pour cette organisation',
'Organization:Overview:MyUserRequests' => 'Mes Demandes utilisateur pour cette organisation',
'Organization:Overview:Tickets' => 'Les Tickets de cette organisation',
]);

6
datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php
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@@ -28,11 +28,11 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
'Menu:UserRequest:MyRequests' => 'požiadavky pridelené mne',
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
'Menu:UserRequest:MySupportRequests' => 'Moje hovory podpory',
'Menu:UserRequest:MySupportRequests+' => '~~',
'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
'Menu:UserRequest:EscalatedRequests' => 'Eskalované požiadavky',
'Menu:UserRequest:EscalatedRequests+' => '~~',
'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~',
'Menu:UserRequest:OpenRequests' => 'Všetky otvorené požiadavky',
'Menu:UserRequest:OpenRequests+' => '~~',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
'UI:WelcomeMenu:MyAssignedCalls' => 'požiadavky pridelené mne',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'požiadavky za posledných 14 dní (po typoch)',
'UI-RequestManagementOverview-Last-14-days' => 'požiadavky posledných 14 dní (po dňoch)',

10
datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php
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@@ -27,12 +27,12 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
'Menu:UserRequest:Shortcuts+' => '~~',
'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~',
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
'Menu:UserRequest:MySupportRequests' => 'My support calls~~',
'Menu:UserRequest:MySupportRequests+' => '',
'Menu:UserRequest:EscalatedRequests' => 'Hot Requests~~',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'My support requests~~',
'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
'Menu:UserRequest:EscalatedRequests' => 'Escalated requests~~',
'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~',
'Menu:UserRequest:OpenRequests' => 'All open requests~~',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type~~',
'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests~~',

6
datamodels/2.x/itop-request-mgmt-itil/dictionaries/zh_cn.dict.itop-request-mgmt-itil.php
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@@ -22,11 +22,11 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
'Menu:UserRequest:MyRequests' => '分配给我的需求',
'Menu:UserRequest:MyRequests+' => '分配给我的需求 (作为办理人)',
'Menu:UserRequest:MySupportRequests' => '我办理的需求',
'Menu:UserRequest:MySupportRequests+' => '',
'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
'Menu:UserRequest:EscalatedRequests' => '已升级的需求',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~',
'Menu:UserRequest:OpenRequests' => '所有打开的需求',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
'UI:WelcomeMenu:MyAssignedCalls' => '分配给我的需求',
'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近两周的需求 (按类型)',
'UI-RequestManagementOverview-Last-14-days' => '最近两周的需求 (按数量)',