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N°8142 - User Request and Incident menu standardisation

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v-dumas
2026-04-09 18:50:47 +02:00
parent 8de5c2525b
commit ca63ec2c6d
34 changed files with 137 additions and 96 deletions
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6
datamodels/2.x/itop-request-mgmt/dictionaries/da.dict.itop-request-mgmt.php
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@@ -29,11 +29,11 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
'Menu:UserRequest:MyRequests' => 'Mine henvendelser',
'Menu:UserRequest:MyRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'Mine Support-henvendelser',
'Menu:UserRequest:MySupportRequests+' => '',
'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
'Menu:UserRequest:EscalatedRequests' => 'Eskalerede Brugerhenvendelser',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~',
'Menu:UserRequest:OpenRequests' => 'Alle åbne brugerhenvendelser',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
'UI:WelcomeMenu:MyAssignedCalls' => 'Mine tildelte henvendelser',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Brugerhenvendelser de sidste 14 dage efter type',
'UI-RequestManagementOverview-Last-14-days' => 'Antal Brugerhenvendelser de sidste 14 dage',

12
datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php
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@@ -22,12 +22,12 @@ Dict::Add('EN US', 'English', 'English', [
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
'Menu:UserRequest:MySupportRequests' => "My support calls",
'Menu:UserRequest:MySupportRequests+' => "",
'Menu:UserRequest:EscalatedRequests' => 'Hot requests',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'My support requests',
'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller',
'Menu:UserRequest:EscalatedRequests' => 'Escalated requests',
'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag',
'Menu:UserRequest:OpenRequests' => 'All open requests',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed',
'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)',
'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)',
@@ -143,7 +143,7 @@ Dict::Add('EN US', 'English', 'English', [
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Escalated requests" menu',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes',

10
datamodels/2.x/itop-request-mgmt/dictionaries/en_gb.dict.itop-request-mgmt.php
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@@ -22,12 +22,12 @@ Dict::Add('EN GB', 'British English', 'British English', [
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
'Menu:UserRequest:MySupportRequests' => "My support calls",
'Menu:UserRequest:MySupportRequests+' => "",
'Menu:UserRequest:EscalatedRequests' => 'Hot requests',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'My support requests',
'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller',
'Menu:UserRequest:EscalatedRequests' => 'Escalated requests',
'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~',
'Menu:UserRequest:OpenRequests' => 'All open requests',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)',
'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)',

26
datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php
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@@ -12,28 +12,28 @@
*/
Dict::Add('FR FR', 'French', 'Français', [
'Menu:RequestManagement' => 'Gestion des demandes',
'Menu:RequestManagement+' => 'Gestion des demandes utilisateurs',
'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseurs',
'Menu:RequestManagement+' => 'Gestion des demandes utilisateur',
'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseur',
'Menu:RequestManagementProvider+' => '',
'Menu:UserRequest:Provider' => 'Demandes transférées à un fournisseur',
'Menu:UserRequest:Provider+' => '',
'Menu:UserRequest:Overview' => 'Vue d\'ensemble',
'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateurs',
'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateur',
'Menu:NewUserRequest' => 'Nouvelle demande utilisateur',
'Menu:NewUserRequest+' => 'Créer un nouveau ticket de demande utilisateur',
'Menu:SearchUserRequests' => 'Rechercher des demandes utilisateur',
'Menu:SearchUserRequests+' => 'Rechercher parmi les demandes utilisateur',
'Menu:UserRequest:Shortcuts' => 'Raccourcis',
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Demandes utilisateurs qui me sont assignées',
'Menu:UserRequest:MyRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'Mes appels Support',
'Menu:UserRequest:MySupportRequests+' => 'Les appels que j\'ai passés',
'Menu:UserRequest:MyRequests' => 'Demandes utilisateur qui me sont assignées',
'Menu:UserRequest:MyRequests+' => 'Les demandes en cours pour lesquelles je suis l\'agent assigné',
'Menu:UserRequest:MySupportRequests' => 'Mes demandes de support',
'Menu:UserRequest:MySupportRequests+' => 'Les demandes utilisateur en cours dont je suis le demandeur',
'Menu:UserRequest:EscalatedRequests' => 'Demandes en escalade',
'Menu:UserRequest:EscalatedRequests+' => 'Demandes utilisateurs en escalade',
'Menu:UserRequest:EscalatedRequests+' => 'Les demandes utilisateur en escalade, par status ou par indicateur',
'Menu:UserRequest:OpenRequests' => 'Demandes en cours',
'Menu:UserRequest:OpenRequests+' => 'Toutes les demandes utilisateurs en cours',
'UI:WelcomeMenu:MyAssignedCalls' => 'Demandes utilisateurs qui me sont assignées',
'Menu:UserRequest:OpenRequests+' => 'Toutes les demandes utilisateur qui ne sont pas fermées',
'UI:WelcomeMenu:MyAssignedCalls' => 'Demandes utilisateur qui me sont assignées',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requêtes des 14 derniers jours par type',
'UI-RequestManagementOverview-Last-14-days' => 'Requêtes des 14 derniers jours',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Requêtes ouvertes par état',
@@ -148,7 +148,7 @@ Dict::Add('FR FR', 'French', 'Français', [
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nom Sous-catégorie de service',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Ticket à surveiller',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag+' => 'Ce Ticket sera ajouté au menu des demandes en escalade',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Non',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Oui',
@@ -296,7 +296,7 @@ Dict::Add('FR FR', 'French', 'Français', [
]);
Dict::Add('FR FR', 'French', 'Français', [
'Organization:Overview:UserRequests' => 'Demandes Utilisateurs pour cette organisation',
'Organization:Overview:MyUserRequests' => 'Mes Demandes Utilisateurs pour cette organisation',
'Organization:Overview:UserRequests' => 'Demandes utilisateur pour cette organisation',
'Organization:Overview:MyUserRequests' => 'Mes Demandes utilisateur pour cette organisation',
'Organization:Overview:Tickets' => 'Les Tickets de cette organisation',
]);

6
datamodels/2.x/itop-request-mgmt/dictionaries/ja.dict.itop-request-mgmt.php
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@@ -28,11 +28,11 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
'Menu:UserRequest:MyRequests' => '私に割り当てられた要求',
'Menu:UserRequest:MyRequests+' => '',
'Menu:UserRequest:MySupportRequests' => '私のサポートコール',
'Menu:UserRequest:MySupportRequests+' => '',
'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
'Menu:UserRequest:EscalatedRequests' => 'エスカレートされた要求',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~',
'Menu:UserRequest:OpenRequests' => '全てのオープンな要求',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
'UI:WelcomeMenu:MyAssignedCalls' => '私に割り当てられた要求',
'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近14日の要求(タイプ別)',
'UI-RequestManagementOverview-Last-14-days' => '最近14日の要求(日別)',

2
datamodels/2.x/itop-request-mgmt/dictionaries/pt_br.dict.itop-request-mgmt.php
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@@ -32,7 +32,7 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
'Menu:UserRequest:EscalatedRequests' => 'Solicitações escalonadas',
'Menu:UserRequest:EscalatedRequests+' => 'Solicitações escalonadas',
'Menu:UserRequest:OpenRequests' => 'Todas as solicitações abertas',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
'UI:WelcomeMenu:MyAssignedCalls' => 'Solicitações atribuídas a mim',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Solicitações dos últimos 14 dias (por tipo)',
'UI-RequestManagementOverview-Last-14-days' => 'Solicitações dos últimos 14 dias (por dia)',

6
datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php
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@@ -28,11 +28,11 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
'Menu:UserRequest:MyRequests' => 'požiadavky pridelené mne',
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
'Menu:UserRequest:MySupportRequests' => 'Moje hovory podpory',
'Menu:UserRequest:MySupportRequests+' => '~~',
'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
'Menu:UserRequest:EscalatedRequests' => 'Eskalované požiadavky',
'Menu:UserRequest:EscalatedRequests+' => '~~',
'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~',
'Menu:UserRequest:OpenRequests' => 'Všetky otvorené požiadavky',
'Menu:UserRequest:OpenRequests+' => '~~',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
'UI:WelcomeMenu:MyAssignedCalls' => 'požiadavky pridelené mne',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'požiadavky za posledných 14 dní (po typoch)',
'UI-RequestManagementOverview-Last-14-days' => 'požiadavky posledných 14 dní (po dňoch)',

10
datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php
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@@ -27,12 +27,12 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
'Menu:UserRequest:Shortcuts+' => '~~',
'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~',
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
'Menu:UserRequest:MySupportRequests' => 'My support calls~~',
'Menu:UserRequest:MySupportRequests+' => '',
'Menu:UserRequest:EscalatedRequests' => 'Hot requests~~',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'My support requests~~',
'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
'Menu:UserRequest:EscalatedRequests' => 'Escalated requests~~',
'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~',
'Menu:UserRequest:OpenRequests' => 'All open requests~~',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)~~',
'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)~~',

6
datamodels/2.x/itop-request-mgmt/dictionaries/zh_cn.dict.itop-request-mgmt.php
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@@ -22,11 +22,11 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
'Menu:UserRequest:MyRequests' => '分配给我的需求',
'Menu:UserRequest:MyRequests+' => '分配给我的需求 (作为办理人)',
'Menu:UserRequest:MySupportRequests' => '我办理的需求',
'Menu:UserRequest:MySupportRequests+' => '',
'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~',
'Menu:UserRequest:EscalatedRequests' => '已升级的需求',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~',
'Menu:UserRequest:OpenRequests' => '所有打开的需求',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~',
'UI:WelcomeMenu:MyAssignedCalls' => '分配给我的需求',
'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近两周的需求 (按类型)',
'UI-RequestManagementOverview-Last-14-days' => '最近两周的需求 (按数量)',