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N°8142 - User Request and Incident menu standardisation

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v-dumas
2026-04-09 18:50:47 +02:00
parent 8de5c2525b
commit ca63ec2c6d
34 changed files with 137 additions and 96 deletions
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7
datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml
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@@ -1819,6 +1819,13 @@
<do_search>1</do_search>
<auto_reload>fast</auto_reload>
</menu>
<menu id="Incident:MySupportIncidents" xsi:type="OQLMenuNode" _delta="define">
<rank>3</rank>
<parent>Incident:Shortcuts</parent>
<oql><![CDATA[SELECT Incident WHERE caller_id = :current_contact_id AND status NOT IN ("closed")]]></oql>
<do_search/>
<auto_reload>fast</auto_reload>
</menu>
</menus>
<user_rights>
<profiles>

2
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/cs.dict.itop-incident-mgmt-itil.php
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@@ -25,6 +25,8 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
'Menu:Incident:Shortcuts+' => '',
'Menu:Incident:MyIncidents' => 'Incidenty přidělené mně',
'Menu:Incident:MyIncidents+' => 'Incidenty přidělené mně (jako řešiteli)',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => 'Eskalované incidenty',
'Menu:Incident:EscalatedIncidents+' => 'Eskalované incidenty',
'Menu:Incident:OpenIncidents' => 'Všechny otevřené incidenty',

6
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/da.dict.itop-incident-mgmt-itil.php
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@@ -24,10 +24,12 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
'Menu:Incident:Shortcuts+' => '',
'Menu:Incident:MyIncidents' => 'Mine Incidents',
'Menu:Incident:MyIncidents+' => '',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => 'Eskalerede Incidents',
'Menu:Incident:EscalatedIncidents+' => '',
'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag~~',
'Menu:Incident:OpenIncidents' => 'Alle åbne Incidents',
'Menu:Incident:OpenIncidents+' => '',
'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents de sidste 14 dage efter prioritet',
'UI-IncidentManagementOverview-Last-14-days' => 'Antal Incidents de sidste 14 dage',
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Åbne Incidents efter status',

2
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/de.dict.itop-incident-mgmt-itil.php
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@@ -24,6 +24,8 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
'Menu:Incident:Shortcuts+' => '',
'Menu:Incident:MyIncidents' => 'Mir zugewiesene Incidents',
'Menu:Incident:MyIncidents+' => 'Incidents die mir als Bearbeiter zugewiesen sind',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => 'Eskalierte Incidents',
'Menu:Incident:EscalatedIncidents+' => 'Incidents die eskaliert sind',
'Menu:Incident:OpenIncidents' => 'Alle offenen Incidents',

8
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php
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@@ -35,10 +35,12 @@ Dict::Add('EN US', 'English', 'English', [
'Menu:Incident:Shortcuts+' => '',
'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
'Menu:Incident:MySupportIncidents' => 'My support incidents',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller',
'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
'Menu:Incident:EscalatedIncidents+' => '',
'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag',
'Menu:Incident:OpenIncidents' => 'All open incidents',
'Menu:Incident:OpenIncidents+' => '',
'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status',
@@ -132,7 +134,7 @@ Dict::Add('EN US', 'English', 'English', [
'Class:Incident/Attribute:servicesubcategory_name' => 'Service subcategory name',
'Class:Incident/Attribute:servicesubcategory_name+' => '',
'Class:Incident/Attribute:escalation_flag' => 'Hot Flag',
'Class:Incident/Attribute:escalation_flag+' => '',
'Class:Incident/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Escalated incidents" menu',
'Class:Incident/Attribute:escalation_flag/Value:no' => 'No',
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes',

6
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en_gb.dict.itop-incident-mgmt-itil.php
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@@ -35,10 +35,12 @@ Dict::Add('EN GB', 'British English', 'British English', [
'Menu:Incident:Shortcuts+' => '',
'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => 'Escalated incidents',
'Menu:Incident:EscalatedIncidents+' => '',
'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag',
'Menu:Incident:OpenIncidents' => 'All open incidents',
'Menu:Incident:OpenIncidents+' => '',
'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status',

2
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/es_cr.dict.itop-incident-mgmt-itil.php
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@@ -21,6 +21,8 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
'Menu:Incident:Shortcuts+' => 'Accesos Rápidos',
'Menu:Incident:MyIncidents' => 'Incidentes Asignados a Mí',
'Menu:Incident:MyIncidents+' => 'Incidentes Asignados a Mí (como Analista)',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => 'Incidentes Escalados',
'Menu:Incident:EscalatedIncidents+' => 'Incidentes Escalados',
'Menu:Incident:OpenIncidents' => 'Incidentes Abiertos',

8
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php
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@@ -21,8 +21,10 @@ Dict::Add('FR FR', 'French', 'Français', [
'Menu:SearchIncidents+' => 'Rechercher parmi les tickets d\'incidents',
'Menu:Incident:Shortcuts' => 'Raccourcis',
'Menu:Incident:Shortcuts+' => '',
'Menu:Incident:MyIncidents' => 'Mes incidents',
'Menu:Incident:MyIncidents+' => 'Tickets d\'incident qui me sont assignés',
'Menu:Incident:MyIncidents' => 'Mes incidents à traiter',
'Menu:Incident:MyIncidents+' => 'Les tickets d\'incident qui me sont assignés',
'Menu:Incident:MySupportIncidents' => 'Les incidents que j\'ai remontés',
'Menu:Incident:MySupportIncidents+' => 'Les incident non fermés dont je suis le demandeur',
'Menu:Incident:EscalatedIncidents' => 'Incidents en cours d\'escalade',
'Menu:Incident:EscalatedIncidents+' => 'Ticket d\'incident en cours d\'escalade',
'Menu:Incident:OpenIncidents' => 'Incidents ouverts',
@@ -120,7 +122,7 @@ Dict::Add('FR FR', 'French', 'Français', [
'Class:Incident/Attribute:servicesubcategory_name' => 'Nom Sous-catégorie de service',
'Class:Incident/Attribute:servicesubcategory_name+' => '',
'Class:Incident/Attribute:escalation_flag' => 'Ticket à surveiller',
'Class:Incident/Attribute:escalation_flag+' => '',
'Class:Incident/Attribute:escalation_flag+' => 'Ce Ticket sera ajouté au menu des incidents en cours d\'escalade',
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Non',
'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Oui',

2
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/hu.dict.itop-incident-mgmt-itil.php
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@@ -23,6 +23,8 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
'Menu:Incident:Shortcuts+' => 'Gyorselérés gombok',
'Menu:Incident:MyIncidents' => 'Hozzám rendelt incidensek',
'Menu:Incident:MyIncidents+' => 'Hozzám rendelt incidensek (ügyintézőként)',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => 'Eszkalált incidensek',
'Menu:Incident:EscalatedIncidents+' => 'Eszkalált incidensek',
'Menu:Incident:OpenIncidents' => 'Nyitott incidensek',

2
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/it.dict.itop-incident-mgmt-itil.php
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@@ -23,6 +23,8 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
'Menu:Incident:Shortcuts+' => '~~',
'Menu:Incident:MyIncidents' => 'Incidenti assegnati a me',
'Menu:Incident:MyIncidents+' => 'Incidenti assegnati a me (come agente)',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => 'Evoluzione Incidente',
'Menu:Incident:EscalatedIncidents+' => 'Evoluzione Incidente',
'Menu:Incident:OpenIncidents' => 'Tutti gli incidenti aperti',

2
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ja.dict.itop-incident-mgmt-itil.php
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@@ -23,6 +23,8 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
'Menu:Incident:Shortcuts+' => '',
'Menu:Incident:MyIncidents' => '担当しているインシデント',
'Menu:Incident:MyIncidents+' => '担当しているインシデント(エージェント)',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => 'エスカレーションされたインシデント',
'Menu:Incident:EscalatedIncidents+' => 'エスカレーションされたインシデント',
'Menu:Incident:OpenIncidents' => '全オープンインシデント',

2
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/nl.dict.itop-incident-mgmt-itil.php
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@@ -25,6 +25,8 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
'Menu:Incident:Shortcuts+' => '',
'Menu:Incident:MyIncidents' => 'Incidenten toegewezen aan mij',
'Menu:Incident:MyIncidents+' => 'Incidenten toegewezen aan mij (als Agent)',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => 'Geëscaleerde incidenten',
'Menu:Incident:EscalatedIncidents+' => 'Geëscaleerde incidenten',
'Menu:Incident:OpenIncidents' => 'Alle open incidenten',

2
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pl.dict.itop-incident-mgmt-itil.php
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@@ -23,6 +23,8 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
'Menu:Incident:Shortcuts+' => '',
'Menu:Incident:MyIncidents' => 'Incydenty przypisane do mnie',
'Menu:Incident:MyIncidents+' => 'Incydenty przypisane do mnie (jako Agent)',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => 'Pilne incydenty',
'Menu:Incident:EscalatedIncidents+' => 'Pilne incydenty',
'Menu:Incident:OpenIncidents' => 'Wszystkie otwarte incydenty',

6
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pt_br.dict.itop-incident-mgmt-itil.php
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@@ -23,10 +23,12 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
'Menu:Incident:Shortcuts+' => '',
'Menu:Incident:MyIncidents' => 'Incidentes atribuídos para mim',
'Menu:Incident:MyIncidents+' => 'Incidentes atribuídos para mim (como Agente)',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => 'Incidentes escalonados',
'Menu:Incident:EscalatedIncidents+' => '',
'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag~~',
'Menu:Incident:OpenIncidents' => 'Todos os incidentes abertos',
'Menu:Incident:OpenIncidents+' => '',
'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
'UI-IncidentManagementOverview-Last-14-days' => 'Incidentes dos últimos 14 dias por prioridade',
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidentes abertos por status',

2
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ru.dict.itop-incident-mgmt-itil.php
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@@ -24,6 +24,8 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
'Menu:Incident:Shortcuts+' => 'Ярлыки',
'Menu:Incident:MyIncidents' => 'Назначенные мне',
'Menu:Incident:MyIncidents+' => 'Инциденты, назначенные мне (в качестве агента)',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => 'Эскалированные',
'Menu:Incident:EscalatedIncidents+' => 'Эскалированные инциденты',
'Menu:Incident:OpenIncidents' => 'Открытые',

6
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/sk.dict.itop-incident-mgmt-itil.php
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@@ -23,10 +23,12 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
'Menu:Incident:Shortcuts+' => '~~',
'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
'Menu:Incident:EscalatedIncidents+' => '~~',
'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag~~',
'Menu:Incident:OpenIncidents' => 'All open incidents~~',
'Menu:Incident:OpenIncidents+' => '~~',
'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~',

6
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/tr.dict.itop-incident-mgmt-itil.php
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@@ -23,10 +23,12 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
'Menu:Incident:Shortcuts+' => '~~',
'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~',
'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~',
'Menu:Incident:EscalatedIncidents+' => '',
'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag~~',
'Menu:Incident:OpenIncidents' => 'All open incidents~~',
'Menu:Incident:OpenIncidents+' => '',
'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~',
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~',
'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~',
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~',

2
datamodels/2.x/itop-incident-mgmt-itil/dictionaries/zh_cn.dict.itop-incident-mgmt-itil.php
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@@ -34,6 +34,8 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
'Menu:Incident:Shortcuts+' => '',
'Menu:Incident:MyIncidents' => '分配给我的事件',
'Menu:Incident:MyIncidents+' => '分配给我的事件',
'Menu:Incident:MySupportIncidents' => 'My support incidents~~',
'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~',
'Menu:Incident:EscalatedIncidents' => '已升级的事件',
'Menu:Incident:EscalatedIncidents+' => '已升级的事件',
'Menu:Incident:OpenIncidents' => '所有打开的事件',