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-SELECT FunctionalCI
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-SELECT BusinessProcess
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-SELECT Contact
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-SELECT Location
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-SELECT Server
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-SELECT DatabaseInstance
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-SELECT NetworkDevice
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-SELECT UserRequest WHERE status != "closed"
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-SELECT UserRequest AS i WHERE i.caller_id = :current_contact_id AND status NOT IN ("closed", "resolved")
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-SELECT Incident WHERE status != "closed"
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-SELECT Incident AS i WHERE i.agent_id = :current_contact_id AND status NOT IN ("closed", "resolved")
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