diff --git a/core/attributedef.class.inc.php b/core/attributedef.class.inc.php index c13fdd3f2..3fbcdf6d9 100644 --- a/core/attributedef.class.inc.php +++ b/core/attributedef.class.inc.php @@ -632,6 +632,7 @@ class AttributeString extends AttributeDBField public function MakeRealValue($proposedValue) { + if (is_null($proposedValue)) return null; return (string)$proposedValue; // if (!settype($proposedValue, "string")) // { diff --git a/core/metamodel.class.php b/core/metamodel.class.php index 030a7bd96..40acf0a1c 100644 --- a/core/metamodel.class.php +++ b/core/metamodel.class.php @@ -48,6 +48,12 @@ define('ENUM_CHILD_CLASSES_EXCLUDETOP', 1); */ define('ENUM_CHILD_CLASSES_ALL', 2); +/** + * Specifies that this attribute is visible/editable.... normal (default config) + * + * @package iTopORM + */ +define('OPT_ATT_NORMAL', 0); /** * Specifies that this attribute is hidden in that state * @@ -774,8 +780,8 @@ abstract class MetaModel // // Object lifecycle model // - private static $m_aStates = array(); // array of ("classname" => array of "statecode"=>array('label'=>..., 'description'=>..., attribute_inherit=> attribute_list=>...)) - private static $m_aStimuli = array(); // array of ("classname" => array of ("stimuluscode"=>array('label'=>..., 'description'=>...))) + private static $m_aStates = array(); // array of ("classname" => array of "statecode"=>array('label'=>..., attribute_inherit=> attribute_list=>...)) + private static $m_aStimuli = array(); // array of ("classname" => array of ("stimuluscode"=>array('label'=>...))) private static $m_aTransitions = array(); // array of ("classname" => array of ("statcode_from"=>array of ("stimuluscode" => array('target_state'=>..., 'actions'=>array of handlers procs, 'user_restriction'=>TBD))) public static function EnumStates($sClass) @@ -1223,9 +1229,20 @@ abstract class MetaModel if (!empty($sParentState)) { // Inherit from the given state (must be defined !) + // $aToInherit = self::$m_aStates[$sTargetClass][$sParentState]; + + // Reset the constraint when it was mandatory to set the value at the previous state + // + foreach ($aToInherit['attribute_list'] as $sState => $iFlags) + { + $iFlags = $iFlags & ~OPT_ATT_MUSTPROMPT; + $iFlags = $iFlags & ~OPT_ATT_MUSTCHANGE; + $aToInherit['attribute_list'][$sState] = $iFlags; + } + // The inherited configuration could be overriden - $aStateDef['attribute_list'] = array_merge($aToInherit, $aStateDef['attribute_list']); + $aStateDef['attribute_list'] = array_merge($aToInherit['attribute_list'], $aStateDef['attribute_list']); } self::$m_aStates[$sTargetClass][$sStateCode] = $aStateDef; diff --git a/core/stimulus.class.inc.php b/core/stimulus.class.inc.php index e1595e641..9133eed1d 100644 --- a/core/stimulus.class.inc.php +++ b/core/stimulus.class.inc.php @@ -126,6 +126,12 @@ class ObjectStimulus class StimulusUserAction extends ObjectStimulus { + // Entry in the menus +} + +class StimulusInternal extends ObjectStimulus +{ + // Applied from page xxxx } ?> diff --git a/modules/itop-config-mgmt-1.0.0/en.dict.itop-config-mgmt.php b/modules/itop-config-mgmt-1.0.0/en.dict.itop-config-mgmt.php index a32d7881a..f2609a21d 100644 --- a/modules/itop-config-mgmt-1.0.0/en.dict.itop-config-mgmt.php +++ b/modules/itop-config-mgmt-1.0.0/en.dict.itop-config-mgmt.php @@ -645,8 +645,8 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:NetworkDevice+' => '', 'Class:NetworkDevice/Attribute:type' => 'Type', 'Class:NetworkDevice/Attribute:type+' => '', - 'Class:NetworkDevice/Attribute:type/Value:WANaccelerator' => 'WAN Accelerator', - 'Class:NetworkDevice/Attribute:type/Value:WANaccelerator+' => '', + 'Class:NetworkDevice/Attribute:type/Value:wanaccelerator' => 'WAN Accelerator', + 'Class:NetworkDevice/Attribute:type/Value:wanaccelerator+' => '', 'Class:NetworkDevice/Attribute:type/Value:firewall' => 'Firewall', 'Class:NetworkDevice/Attribute:type/Value:firewall+' => '', 'Class:NetworkDevice/Attribute:type/Value:hub' => 'Hub', @@ -699,18 +699,18 @@ Dict::Add('EN US', 'English', 'English', array( 'Class:Printer+' => '', 'Class:Printer/Attribute:type' => 'Type', 'Class:Printer/Attribute:type+' => '', - 'Class:Printer/Attribute:type/Value:Mopier' => 'Mopier', - 'Class:Printer/Attribute:type/Value:Mopier+' => '', - 'Class:Printer/Attribute:type/Value:Printer' => 'Printer', - 'Class:Printer/Attribute:type/Value:Printer+' => '', + 'Class:Printer/Attribute:type/Value:mopier' => 'Mopier', + 'Class:Printer/Attribute:type/Value:mopier+' => '', + 'Class:Printer/Attribute:type/Value:printer' => 'Printer', + 'Class:Printer/Attribute:type/Value:printer+' => '', 'Class:Printer/Attribute:technology' => 'Technology', 'Class:Printer/Attribute:technology+' => '', - 'Class:Printer/Attribute:technology/Value:Inkjet' => 'Inkjet', - 'Class:Printer/Attribute:technology/Value:Inkjet+' => '', - 'Class:Printer/Attribute:technology/Value:Laser' => 'Laser', - 'Class:Printer/Attribute:technology/Value:Laser+' => '', - 'Class:Printer/Attribute:technology/Value:Tracer' => 'Tracer', - 'Class:Printer/Attribute:technology/Value:Tracer+' => '', + 'Class:Printer/Attribute:technology/Value:inkjet' => 'Inkjet', + 'Class:Printer/Attribute:technology/Value:inkjet+' => '', + 'Class:Printer/Attribute:technology/Value:laser' => 'Laser', + 'Class:Printer/Attribute:technology/Value:laser+' => '', + 'Class:Printer/Attribute:technology/Value:tracer' => 'Tracer', + 'Class:Printer/Attribute:technology/Value:tracer+' => '', )); // diff --git a/modules/itop-config-mgmt-1.0.0/model.itop-config-mgmt.php b/modules/itop-config-mgmt-1.0.0/model.itop-config-mgmt.php index a9220b051..6125d1f63 100644 --- a/modules/itop-config-mgmt-1.0.0/model.itop-config-mgmt.php +++ b/modules/itop-config-mgmt-1.0.0/model.itop-config-mgmt.php @@ -1018,7 +1018,7 @@ class NetworkDevice extends InfrastructureCI MetaModel::Init_Params($aParams); MetaModel::Init_InheritAttributes(); - MetaModel::Init_AddAttribute(new AttributeEnum("type", array("allowed_values"=>new ValueSetEnum('WANaccelerator,firewall,hub,loadbalancer,router,switch'), "sql"=>"type", "default_value"=>"switch", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("type", array("allowed_values"=>new ValueSetEnum('wanaccelerator,firewall,hub,loadbalancer,router,switch'), "sql"=>"type", "default_value"=>"switch", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("ios_version", array("allowed_values"=>null, "sql"=>"ios_version", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("ram", array("allowed_values"=>null, "sql"=>"ram", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributePassword("snmp_read", array("allowed_values"=>null, "sql"=>"snmp_read", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); @@ -1084,8 +1084,8 @@ class Printer extends InfrastructureCI MetaModel::Init_Params($aParams); MetaModel::Init_InheritAttributes(); - MetaModel::Init_AddAttribute(new AttributeEnum("type", array("allowed_values"=>new ValueSetEnum('Mopier,Printer'), "sql"=>"type", "default_value"=>"Printer", "is_null_allowed"=>true, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeEnum("technology", array("allowed_values"=>new ValueSetEnum('Laser,Inkjet,Tracer'), "sql"=>"technology", "default_value"=>"Laser", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("type", array("allowed_values"=>new ValueSetEnum('mopier,printer'), "sql"=>"type", "default_value"=>"printer", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("technology", array("allowed_values"=>new ValueSetEnum('laser,inkjet,tracer'), "sql"=>"technology", "default_value"=>"laser", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_SetZListItems('details', array('name', 'status', 'owner_id', 'importance', 'brand', 'model', 'serial_number', 'asset_ref', 'description', 'location_id', 'location_details', 'management_ip', 'default_gateway', 'type', 'technology')); MetaModel::Init_SetZListItems('advanced_search', array('name', 'status', 'owner_id', 'importance', 'brand', 'model', 'serial_number', 'asset_ref', 'description', 'location_id', 'location_details', 'management_ip', 'default_gateway', 'type', 'technology')); diff --git a/modules/itop-incident-mgmt-1.0.0/module.itop-incident-mgmt.php b/modules/itop-incident-mgmt-1.0.0/module.itop-incident-mgmt.php index dd804dbe7..6551b8ba0 100644 --- a/modules/itop-incident-mgmt-1.0.0/module.itop-incident-mgmt.php +++ b/modules/itop-incident-mgmt-1.0.0/module.itop-incident-mgmt.php @@ -13,6 +13,7 @@ SetupWebPage::AddModule( // 'dependencies' => array( 'itop-config-mgmt/1.0.0', + 'itop-service-mgmt/1.0.0', 'itop-tickets/1.0.0', ), 'mandatory' => false, diff --git a/modules/itop-tickets-1.0.0/en.dict.itop-tickets.php b/modules/itop-tickets-1.0.0/en.dict.itop-tickets.php new file mode 100644 index 000000000..c24bd674b --- /dev/null +++ b/modules/itop-tickets-1.0.0/en.dict.itop-tickets.php @@ -0,0 +1,51 @@ + + * @author Romain Quetiez + * @author Denis Flaven + * @license http://www.opensource.org/licenses/gpl-3.0.html LGPL + */ + +// Dictionnay conventions +// Class: +// Class:+ +// Class:/Attribute: +// Class:/Attribute:+ +// Class:/Attribute:/Value: +// Class:/Attribute:/Value:+ +// Class:/Stimulus: +// Class:/Stimulus:+ + +////////////////////////////////////////////////////////////////////// +// Classes in 'bizmodel' +////////////////////////////////////////////////////////////////////// +// + +// Dictionnay conventions +// Class: +// Class:+ +// Class:/Attribute: +// Class:/Attribute:+ +// Class:/Attribute:/Value: +// Class:/Attribute:/Value:+ +// Class:/Stimulus: +// Class:/Stimulus:+ + +?> diff --git a/modules/itop-tickets-1.0.0/model.itop-tickets.php b/modules/itop-tickets-1.0.0/model.itop-tickets.php new file mode 100644 index 000000000..d66ead3f0 --- /dev/null +++ b/modules/itop-tickets-1.0.0/model.itop-tickets.php @@ -0,0 +1,551 @@ + + * @author Romain Quetiez + * @author Denis Flaven + * @license http://www.opensource.org/licenses/gpl-3.0.html LGPL + */ + + + + + + +abstract class Ticket extends cmdbAbstractObject +{ + + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable,ticketing", + "key_type" => "autoincrement", + "name_attcode" => "ref", + "state_attcode" => "", + "reconc_keys" => array("name"), + "db_table" => "ticket", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_InheritAttributes(); + + MetaModel::Init_AddAttribute(new AttributeString("ref", array("allowed_values"=>null, "sql"=>"ref", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeString("title", array("allowed_values"=>null, "sql"=>"title", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeText("ticket_log", array("allowed_values"=>null, "sql"=>"ticket_log", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeDateTime("start_date", array("allowed_values"=>null, "sql"=>"start_date", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("document_list", array("linked_class"=>"lnkTicketToDoc", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"document_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("ci_list", array("linked_class"=>"lnkTicketToCI", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"ci_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("contact_list", array("linked_class"=>"lnkTicketToContact", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"contact_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array()))); + + MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list')); + MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date')); + MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date')); + MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date')); + } +} +class lnkTicketToDoc extends cmdbAbstractObject +{ + + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable,ticketing", + "key_type" => "autoincrement", + "name_attcode" => "ticket_id", + "state_attcode" => "", + "reconc_keys" => array("name"), + "db_table" => "lnktickettodoc", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_InheritAttributes(); + + MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"Ticket", "jointype"=>null, "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_ref", array("allowed_values"=>null, "extkey_attcode"=>"ticket_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("document_id", array("targetclass"=>"Document", "jointype"=>null, "allowed_values"=>null, "sql"=>"document_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("document_name", array("allowed_values"=>null, "extkey_attcode"=>"document_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array()))); + + MetaModel::Init_SetZListItems('details', array('ticket_id', 'document_id')); + MetaModel::Init_SetZListItems('advanced_search', array('ticket_id', 'document_id')); + MetaModel::Init_SetZListItems('standard_search', array('ticket_id', 'document_id')); + MetaModel::Init_SetZListItems('list', array('ticket_id', 'document_id')); + } +} +class lnkTicketToContact extends cmdbAbstractObject +{ + + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable,ticketing", + "key_type" => "autoincrement", + "name_attcode" => "ticket_id", + "state_attcode" => "", + "reconc_keys" => array("name"), + "db_table" => "lnktickettocontact", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_InheritAttributes(); + + MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"Ticket", "jointype"=>null, "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_ref", array("allowed_values"=>null, "extkey_attcode"=>"ticket_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("contact_id", array("targetclass"=>"Contact", "jointype"=>null, "allowed_values"=>null, "sql"=>"contact_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("contact_name", array("allowed_values"=>null, "extkey_attcode"=>"contact_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("contact_email", array("allowed_values"=>null, "extkey_attcode"=>"contact_id", "target_attcode"=>"email", "is_null_allowed"=>true, "depends_on"=>array()))); + + MetaModel::Init_SetZListItems('details', array('ticket_id', 'contact_id', 'contact_email')); + MetaModel::Init_SetZListItems('advanced_search', array('ticket_id', 'contact_id', 'contact_email')); + MetaModel::Init_SetZListItems('standard_search', array('ticket_id', 'contact_id', 'contact_email')); + MetaModel::Init_SetZListItems('list', array('ticket_id', 'contact_id', 'contact_email')); + } +} +class lnkTicketToCI extends cmdbAbstractObject +{ + + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable,ticketing", + "key_type" => "autoincrement", + "name_attcode" => "ticket_id", + "state_attcode" => "", + "reconc_keys" => array("name"), + "db_table" => "lnktickettoci", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_InheritAttributes(); + + MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"Ticket", "jointype"=>null, "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_ref", array("allowed_values"=>null, "extkey_attcode"=>"ticket_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("ci_id", array("targetclass"=>"FunctionalCI", "jointype"=>null, "allowed_values"=>null, "sql"=>"ci_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("ci_name", array("allowed_values"=>null, "extkey_attcode"=>"ci_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("ci_status", array("allowed_values"=>null, "extkey_attcode"=>"ci_id", "target_attcode"=>"status", "is_null_allowed"=>true, "depends_on"=>array()))); + + MetaModel::Init_SetZListItems('details', array('ticket_id', 'ci_id', 'ci_status')); + MetaModel::Init_SetZListItems('advanced_search', array('ticket_id', 'ci_id', 'ci_status')); + MetaModel::Init_SetZListItems('standard_search', array('ticket_id', 'ci_id', 'ci_status')); + MetaModel::Init_SetZListItems('list', array('ticket_id', 'ci_id', 'ci_status')); + } +} +class Incident extends Ticket +{ + + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable,incidentmgmt", + "key_type" => "autoincrement", + "name_attcode" => "ref", + "state_attcode" => "status", + "reconc_keys" => array("name"), + "db_table" => "incident", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_InheritAttributes(); + + MetaModel::Init_AddAttribute(new AttributeEnum("status", array("allowed_values"=>new ValueSetEnum('new,assigned,escalated_tto,escalated_ttr,resolved,closed'), "sql"=>"status", "default_value"=>"new", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>null, "sql"=>"caller_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"caller_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("customer_id", array("targetclass"=>"Organization", "jointype"=>null, "allowed_values"=>null, "sql"=>"customer_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("customer_name", array("allowed_values"=>null, "extkey_attcode"=>"customer_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("service_id", array("targetclass"=>"Service", "jointype"=>null, "allowed_values"=>null, "sql"=>"service_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("service_name", array("allowed_values"=>null, "extkey_attcode"=>"service_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("servicesubcategory_id", array("targetclass"=>"ServiceSubcategory", "jointype"=>null, "allowed_values"=>null, "sql"=>"servicesubcategory_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("servicesubcategory_name", array("allowed_values"=>null, "extkey_attcode"=>"servicesubcategory_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeString("product", array("allowed_values"=>null, "sql"=>"product", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("impact", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"impact", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("urgency", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"urgency", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("priority", array("allowed_values"=>new ValueSetEnum('low,medium,high'), "sql"=>"priority", "default_value"=>"low", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("workgroup_id", array("targetclass"=>"Team", "jointype"=>null, "allowed_values"=>null, "sql"=>"workgroup_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"workgroup_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>null, "sql"=>"agent_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("agent_name", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("agent_email", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"email", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("related_problem_id", array("targetclass"=>"Problem", "jointype"=>null, "allowed_values"=>null, "sql"=>"related_problem_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("related_problem_ref", array("allowed_values"=>null, "extkey_attcode"=>"related_problem_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("related_change_id", array("targetclass"=>"Change", "jointype"=>null, "allowed_values"=>null, "sql"=>"related_change_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("related_change_ref", array("allowed_values"=>null, "extkey_attcode"=>"related_change_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeDateTime("closure_date", array("allowed_values"=>null, "sql"=>"closure_date", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeDateTime("last_update", array("allowed_values"=>null, "sql"=>"last_update", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeDateTime("assignment_date", array("allowed_values"=>null, "sql"=>"assignment_date", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeDateTime("escalation_deadline", array("allowed_values"=>null, "sql"=>"escalation_deadline", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeDateTime("closure_deadline", array("allowed_values"=>null, "sql"=>"closure_deadline", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("resolution_code", array("allowed_values"=>new ValueSetEnum('fixed,duplicate,couldnotreproduce,irrelevant'), "sql"=>"resolution_code", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeText("solution", array("allowed_values"=>null, "sql"=>"solution", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("user_satisfaction", array("allowed_values"=>new ValueSetEnum('1,2,3,4'), "sql"=>"user_satisfaction", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeText("user_commment", array("allowed_values"=>null, "sql"=>"user_commment", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + + MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'status', 'caller_id', 'customer_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'closure_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment')); + MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'status', 'caller_id', 'customer_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'closure_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment')); + MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'status', 'caller_id', 'customer_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'closure_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment')); + MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'status', 'caller_id', 'customer_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'closure_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment')); + + // Lifecycle + MetaModel::Init_DefineState( + "new", + array( + "attribute_inherit" => null, + "attribute_list" => array( + 'ref' => OPT_ATT_READONLY, + 'contact_list' => OPT_ATT_READONLY, + 'start_date' => OPT_ATT_READONLY, + 'last_update' => OPT_ATT_READONLY, + 'assignment_date' => OPT_ATT_HIDDEN, + 'escalation_deadline' => OPT_ATT_HIDDEN, + 'closure_deadline' => OPT_ATT_HIDDEN, + 'closure_date' => OPT_ATT_HIDDEN, + 'customer_id' => OPT_ATT_MUSTCHANGE, + 'service_id' => OPT_ATT_MUSTCHANGE, + 'servicesubcategory_id' => OPT_ATT_MUSTCHANGE, + 'product' => OPT_ATT_MUSTPROMPT, + 'impact' => OPT_ATT_MUSTCHANGE, + 'urgency' => OPT_ATT_MUSTCHANGE, + 'priority' => OPT_ATT_READONLY, + 'workgroup_id' => OPT_ATT_MUSTCHANGE, + 'agent_id' => OPT_ATT_HIDDEN, + 'related_problem_id' => OPT_ATT_HIDDEN, + 'related_change_id' => OPT_ATT_HIDDEN, + 'resolution_code' => OPT_ATT_HIDDEN, + 'solution' => OPT_ATT_HIDDEN, + 'user_satisfaction' => OPT_ATT_HIDDEN, + 'user_commment' => OPT_ATT_HIDDEN, + ), + ) + ); + MetaModel::Init_DefineState( + "escalated_tto", + array( + "attribute_inherit" => 'new', + "attribute_list" => array( + ), + ) + ); + MetaModel::Init_DefineState( + "assigned", + array( + "attribute_inherit" => 'new', + "attribute_list" => array( + 'agent_id' => OPT_ATT_MUSTCHANGE, + 'related_problem_id' => OPT_ATT_NORMAL, + 'related_change_id' => OPT_ATT_NORMAL, + ), + ) + ); + MetaModel::Init_DefineState( + "escalated_ttr", + array( + "attribute_inherit" => 'assigned', + "attribute_list" => array( + ), + ) + ); + MetaModel::Init_DefineState( + "resolved", + array( + "attribute_inherit" => 'assigned', + "attribute_list" => array( + 'resolution_code' => OPT_ATT_MUSTCHANGE, + 'solution' => OPT_ATT_MUSTPROMPT, + ), + ) + ); + MetaModel::Init_DefineState( + "closed", + array( + "attribute_inherit" => 'resolved', + "attribute_list" => array( + 'user_satisfaction' => OPT_ATT_MUSTCHANGE, + 'user_commment' => OPT_ATT_MUSTPROMPT, + ), + ) + ); + + MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_assign", array())); + MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_reassign", array())); + MetaModel::Init_DefineStimulus(new StimulusInternal("ev_timeout", array())); + MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_resolve", array())); + MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_close", array())); + + MetaModel::Init_DefineTransition("new", "ev_assign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("new", "ev_timeout", array("target_state"=>"escalated_tto", "actions"=>array(), "user_restriction"=>null)); + + MetaModel::Init_DefineTransition("escalated_tto", "ev_assign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null)); + + MetaModel::Init_DefineTransition("assigned", "ev_reassign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("assigned", "ev_timeout", array("target_state"=>"escalated_ttr", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("assigned", "ev_resolve", array("target_state"=>"resolved", "actions"=>array(), "user_restriction"=>null)); + + MetaModel::Init_DefineTransition("escalated_ttr", "ev_reassign", array("target_state"=>"escalated_ttr", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("escalated_ttr", "ev_resolve", array("target_state"=>"resolved", "actions"=>array(), "user_restriction"=>null)); + + MetaModel::Init_DefineTransition("resolved", "ev_reassign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("resolved", "ev_close", array("target_state"=>"closed", "actions"=>array(), "user_restriction"=>null)); + } + + public function ComputeValues() + { + $iKey = $this->GetKey(); + if ($iKey < 0) + { + // Object not yet in the Database + $iKey = MetaModel::GetNextKey(get_class($this)); + } + $sName = sprintf('I-%06d', $iKey); + $this->Set('ref', $sName); + + $iPriority = $this->Get('impact') * $this->Get('urgency'); + if ($iPriority > 5) + { + $this->Set('priority', 'high'); + } + else + { + $this->Set('priority', 'low'); + } + } +} +class Change extends Ticket +{ + + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable,changemgmt", + "key_type" => "autoincrement", + "name_attcode" => "ref", + "state_attcode" => "", + "reconc_keys" => array("name"), + "db_table" => "change", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_InheritAttributes(); + + MetaModel::Init_AddAttribute(new AttributeString("reason", array("allowed_values"=>null, "sql"=>"reason", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("status", array("allowed_values"=>new ValueSetEnum('Approved,Assigned,Closed,Implemented,Monitored,New,NotApproved,PlannedScheduled,Rejected,Validated'), "sql"=>"status", "default_value"=>"New", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>null, "sql"=>"caller_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"caller_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeDate("start", array("allowed_values"=>null, "sql"=>"start", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeDate("end", array("allowed_values"=>null, "sql"=>"end", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeDate("last_update", array("allowed_values"=>null, "sql"=>"last_update", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + + MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update')); + MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update')); + MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update')); + MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update')); + + MetaModel::Init_DefineState( + "new", + array( + "attribute_inherit"=>null, + "attribute_list"=>array( + 'xxx' => OPT_ATT_READONLY, + 'xxx' => OPT_ATT_HIDDEN, + 'xxx' => OPT_ATT_MUSTCHANGE, + 'xxx' => OPT_ATT_MUSTPROMPT, + 'xxx' => OPT_ATT_MANDATORY, + ), + ) + ); + } +} +class UserRequest extends Ticket +{ + + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable,callmgmt", + "key_type" => "autoincrement", + "name_attcode" => "ref", + "state_attcode" => "", + "reconc_keys" => array("name"), + "db_table" => "userrequest", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_InheritAttributes(); + + MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + + MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo')); + MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo')); + MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo')); + MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo')); + } +} +class Problem extends Ticket +{ + + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable,problemmgmt", + "key_type" => "autoincrement", + "name_attcode" => "ref", + "state_attcode" => "", + "reconc_keys" => array("name"), + "db_table" => "problem", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_InheritAttributes(); + + MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + + MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo')); + MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo')); + MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo')); + MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo')); + + MetaModel::Init_DefineState( + "new", + array( + "attribute_inherit"=>null, + "attribute_list"=>array( + 'xxx' => OPT_ATT_READONLY, + 'xxx' => OPT_ATT_HIDDEN, + 'xxx' => OPT_ATT_MUSTCHANGE, + 'xxx' => OPT_ATT_MUSTPROMPT, + 'xxx' => OPT_ATT_MANDATORY, + ), + ) + ); + } +} +class KnownError extends Ticket +{ + + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable,knownerrormgmt", + "key_type" => "autoincrement", + "name_attcode" => "ref", + "state_attcode" => "", + "reconc_keys" => array("name"), + "db_table" => "knownerror", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_InheritAttributes(); + + MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + + MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo')); + MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo')); + MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo')); + MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo')); + + MetaModel::Init_DefineState( + "new", + array( + "attribute_inherit"=>null, + "attribute_list"=>array( + 'xxx' => OPT_ATT_READONLY, + 'xxx' => OPT_ATT_HIDDEN, + 'xxx' => OPT_ATT_MUSTCHANGE, + 'xxx' => OPT_ATT_MUSTPROMPT, + 'xxx' => OPT_ATT_MANDATORY, + ), + ) + ); + } +} +class lnkKnownErrorToProblem extends Ticket +{ + + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable,knownerrormgmt", + "key_type" => "autoincrement", + "name_attcode" => "ref", + "state_attcode" => "", + "reconc_keys" => array("name"), + "db_table" => "lnkknownerrortoproblem", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_InheritAttributes(); + + MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + + MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo')); + MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo')); + MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo')); + MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo')); + } +} + + + + +////////////////////////////////////////////////////////////////////////////// +// Menu: +// +----------------------------------------+ +// | My Module | +// +----------------------------------------+ +// + All items +// + ... +// + ... +//////////////////////////////////////////////////////////////////////////////////// +// Create the top-level group. fRank = 1, means it will be inserted after the group '0', which is usually 'Welcome' +$oMyMenuGroup = new MenuGroup('IncidentManagement', 1 /* fRank */); + +// By default, one entry per class +new OQLMenuNode('Incidents', 'SELECT Incident', $oMyMenuGroup->GetIndex(), 0 /* fRank */); +new OQLMenuNode('OpenedIncidents', 'SELECT Incident WHERE status IN ("new", "assigned", "escalation")', $oMyMenuGroup->GetIndex(), 0 /* fRank */); +new OQLMenuNode('ClosedIncidents', 'SELECT Incident WHERE status IN ("resolved", "closed")', $oMyMenuGroup->GetIndex(), 0 /* fRank */); +//new TemplateMenuNode('WelcomeMenuPage', '../business/templates/welcome_menu.html', $oWelcomeMenu->GetIndex() /* oParent */, 1 /* fRank */); + +?> diff --git a/modules/itop-tickets-1.0.0/module.itop-tickets.php b/modules/itop-tickets-1.0.0/module.itop-tickets.php new file mode 100644 index 000000000..e78b72f01 --- /dev/null +++ b/modules/itop-tickets-1.0.0/module.itop-tickets.php @@ -0,0 +1,39 @@ + 'Tickets - prerequisite for ticket modules', + + // Setup + // + 'dependencies' => array( + ), + 'mandatory' => true, + 'visible' => false, + + // Components + // + 'datamodel' => array( + 'model.itop-ticket.php', + ), + 'dictionary' => array( + 'en.dict.itop-ticket.php', + ), + 'data.struct' => array( + ), + 'data.sample' => array( + ), + + // Documentation + // + 'doc.manual_setup' => 'aaa', + 'doc.more_information' => 'aaa', + ) +); + +?>