diff --git a/modules/itop-change-mgmt-1.0.0/datamodel.itop-change-mgmt.xml b/modules/itop-change-mgmt-1.0.0/datamodel.itop-change-mgmt.xml
index 831e37f45..15188c2df 100644
--- a/modules/itop-change-mgmt-1.0.0/datamodel.itop-change-mgmt.xml
+++ b/modules/itop-change-mgmt-1.0.0/datamodel.itop-change-mgmt.xml
@@ -6,7 +6,7 @@
  * @author      Romain Quetiez <romain.quetiez@combodo.com>
  * @author      Denis Flaven <denis.flaven@combodo.com>
  * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
- */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="status" type="Enum" sql="status" default_value="new" is_null_allowed="true"><values><value>approved</value><value>assigned</value><value>closed</value><value>implemented</value><value>monitored</value><value>new</value><value>notapproved</value><value>plannedscheduled</value><value>rejected</value><value>validated</value></values></field><field name="reason" type="String" sql="reason" default_value="" is_null_allowed="true"/><field name="requestor_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p WHERE p.org_id = :this-&gt;org_id" sql="requestor_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="requestor_email" type="ExternalField" extkey_attcode="requestor_id" target_attcode="email" is_null_allowed="true"/><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="workgroup_id" type="ExternalKey" target_class="Team" jointype="" sql="workgroup_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="workgroup_name" type="ExternalField" extkey_attcode="workgroup_id" target_attcode="name" is_null_allowed="true"/><field name="creation_date" type="DateTime" sql="creation_date" default_value="" is_null_allowed="true"/><field name="last_update" type="DateTime" sql="last_update" default_value="" is_null_allowed="true"/><field name="end_date" type="DateTime" sql="end_date" default_value="" is_null_allowed="true"/><field name="close_date" type="DateTime" sql="close_date" default_value="" is_null_allowed="true"/><field name="impact" type="String" sql="impact" default_value="" is_null_allowed="true"/><field name="agent_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;workgroup_id" sql="agent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="workgroup_id"/></dependencies></field><field name="agent_name" type="ExternalField" extkey_attcode="agent_id" target_attcode="name" is_null_allowed="true"/><field name="agent_email" type="ExternalField" extkey_attcode="agent_id" target_attcode="email" is_null_allowed="true"/><field name="supervisor_group_id" type="ExternalKey" target_class="Team" jointype="" sql="supervisor_group_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="supervisor_group_name" type="ExternalField" extkey_attcode="supervisor_group_id" target_attcode="name" is_null_allowed="true"/><field name="supervisor_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;supervisor_group_id" sql="supervisor_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="supervisor_group_id"/></dependencies></field><field name="supervisor_email" type="ExternalField" extkey_attcode="supervisor_id" target_attcode="email" is_null_allowed="true"/><field name="manager_group_id" type="ExternalKey" target_class="Team" jointype="" sql="manager_group_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="manager_group_name" type="ExternalField" extkey_attcode="manager_group_id" target_attcode="name" is_null_allowed="true"/><field name="manager_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;manager_group_id" sql="manager_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="manager_group_id"/></dependencies></field><field name="manager_email" type="ExternalField" extkey_attcode="manager_id" target_attcode="email" is_null_allowed="true"/><field name="outage" type="Enum" sql="outage" default_value="no" is_null_allowed="false"><values><value>yes</value><value>no</value></values></field><field name="fallback" type="Text" sql="fallback" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state></states></lifecycle><methods><method name="SetClosureDate" static="false" access="public" type="StimulusUserAction"><![CDATA[	public function SetClosureDate($sStimulusCode)
+ */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="status" type="Enum" sql="status" default_value="new" is_null_allowed="true"><values><value>approved</value><value>assigned</value><value>closed</value><value>implemented</value><value>monitored</value><value>new</value><value>notapproved</value><value>plannedscheduled</value><value>rejected</value><value>validated</value></values></field><field name="reason" type="String" sql="reason" default_value="" is_null_allowed="true"/><field name="requestor_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p WHERE p.org_id = :this-&gt;org_id" sql="requestor_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="requestor_email" type="ExternalField" extkey_attcode="requestor_id" target_attcode="email" is_null_allowed="true"/><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="workgroup_id" type="ExternalKey" target_class="Team" jointype="" sql="workgroup_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="workgroup_name" type="ExternalField" extkey_attcode="workgroup_id" target_attcode="name" is_null_allowed="true"/><field name="creation_date" type="DateTime" sql="creation_date" default_value="" is_null_allowed="true"/><field name="last_update" type="DateTime" sql="last_update" default_value="" is_null_allowed="true"/><field name="end_date" type="DateTime" sql="end_date" default_value="" is_null_allowed="true"/><field name="close_date" type="DateTime" sql="close_date" default_value="" is_null_allowed="true"/><field name="impact" type="String" sql="impact" default_value="" is_null_allowed="true"/><field name="agent_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;workgroup_id" sql="agent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="workgroup_id"/></dependencies></field><field name="agent_name" type="ExternalField" extkey_attcode="agent_id" target_attcode="name" is_null_allowed="true"/><field name="agent_email" type="ExternalField" extkey_attcode="agent_id" target_attcode="email" is_null_allowed="true"/><field name="supervisor_group_id" type="ExternalKey" target_class="Team" jointype="" sql="supervisor_group_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="supervisor_group_name" type="ExternalField" extkey_attcode="supervisor_group_id" target_attcode="name" is_null_allowed="true"/><field name="supervisor_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;supervisor_group_id" sql="supervisor_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="supervisor_group_id"/></dependencies></field><field name="supervisor_email" type="ExternalField" extkey_attcode="supervisor_id" target_attcode="email" is_null_allowed="true"/><field name="manager_group_id" type="ExternalKey" target_class="Team" jointype="" sql="manager_group_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="manager_group_name" type="ExternalField" extkey_attcode="manager_group_id" target_attcode="name" is_null_allowed="true"/><field name="manager_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;manager_group_id" sql="manager_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="manager_group_id"/></dependencies></field><field name="manager_email" type="ExternalField" extkey_attcode="manager_id" target_attcode="email" is_null_allowed="true"/><field name="outage" type="Enum" sql="outage" default_value="no" is_null_allowed="false"><values><value>yes</value><value>no</value></values></field><field name="fallback" type="Text" sql="fallback" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state></states></lifecycle><methods><method name="SetClosureDate" static="false" access="public" type="StimulusUserAction"><![CDATA[	public function SetClosureDate($sStimulusCode)
 	{
 		$this->Set('close_date', time());
 		return true;
@@ -102,4 +102,4 @@
 			}
 		}
 		return $sIcon;
-	}]]></method></methods><presentation><details><items><item>title</item><item>org_id</item><item>description</item><item>ticket_log</item><item>start_date</item><item>end_date</item><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>fallback</item></items></details><search><items><item>finalclass</item><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>finalclass</item><item>title</item><item>start_date</item><item>status</item></items></list></presentation></class><class name="RoutineChange" category="bizmodel,searchable,changemgmt" parent="Change" abstract="false" key_type="autoincrement" db_table="change_routine" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields/><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="ApprovedChange" category="bizmodel,searchable,changemgmt" parent="Change" abstract="true" key_type="autoincrement" db_table="change_approved" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="approval_date" type="DateTime" sql="approval_date" default_value="" is_null_allowed="true"/><field name="approval_comment" type="String" sql="approval_comment" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>title</item><item>org_id</item><item>description</item><item>ticket_log</item><item>start_date</item><item>end_date</item><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>fallback</item><item>approval_date</item><item>approval_comment</item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>approval_date</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="NormalChange" category="bizmodel,searchable,changemgmt" parent="ApprovedChange" abstract="false" key_type="autoincrement" db_table="change_normal" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="acceptance_date" type="DateTime" sql="acceptance_date" default_value="" is_null_allowed="true"/><field name="acceptance_comment" type="String" sql="acceptance_comment" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" hidden="1"/><attribute name="acceptance_comment" hidden="1"/></flags><transitions><transition stimulus="ev_validate" target="validated"><actions/></transition><transition stimulus="ev_reject" target="rejected"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" mandatory="1"/><attribute name="acceptance_comment" mandatory="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" hidden="1"/><attribute name="acceptance_comment" hidden="1"/></flags><transitions><transition stimulus="ev_reopen" target="new"><actions/></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date"/><attribute name="acceptance_comment"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_approve" target="approved"><actions/></transition><transition stimulus="ev_notapprove" target="notapproved"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_replan" target="plannedscheduled"><actions/></transition></transitions></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>acceptance_comment</item><item>approval_comment</item><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>acceptance_date</item><item>approval_date</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="EmergencyChange" category="bizmodel,searchable,changemgmt" parent="ApprovedChange" abstract="false" key_type="autoincrement" db_table="change_emergency" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields/><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_approve" target="approved"><actions/></transition><transition stimulus="ev_notapprove" target="notapproved"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_replan" target="plannedscheduled"><actions/></transition></transitions></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>approval_comment</item><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>approval_date</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>approval_date</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class></classes>
+	}]]></method></methods><presentation><details><items><item>title</item><item>org_id</item><item>description</item><item>ticket_log</item><item>start_date</item><item>end_date</item><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>fallback</item></items></details><search><items><item>finalclass</item><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>finalclass</item><item>title</item><item>start_date</item><item>status</item></items></list></presentation></class><class name="RoutineChange" category="bizmodel,searchable,changemgmt" parent="Change" abstract="false" key_type="autoincrement" db_table="change_routine" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields/><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="ApprovedChange" category="bizmodel,searchable,changemgmt" parent="Change" abstract="true" key_type="autoincrement" db_table="change_approved" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="approval_date" type="DateTime" sql="approval_date" default_value="" is_null_allowed="true"/><field name="approval_comment" type="String" sql="approval_comment" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/></flags><transitions/></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>title</item><item>org_id</item><item>description</item><item>ticket_log</item><item>start_date</item><item>end_date</item><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>fallback</item><item>approval_date</item><item>approval_comment</item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>approval_date</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="NormalChange" category="bizmodel,searchable,changemgmt" parent="ApprovedChange" abstract="false" key_type="autoincrement" db_table="change_normal" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="acceptance_date" type="DateTime" sql="acceptance_date" default_value="" is_null_allowed="true"/><field name="acceptance_comment" type="String" sql="acceptance_comment" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" hidden="1"/><attribute name="acceptance_comment" hidden="1"/></flags><transitions><transition stimulus="ev_validate" target="validated"><actions/></transition><transition stimulus="ev_reject" target="rejected"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" mandatory="1"/><attribute name="acceptance_comment" mandatory="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" hidden="1"/><attribute name="acceptance_comment" hidden="1"/></flags><transitions><transition stimulus="ev_reopen" target="new"><actions/></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date"/><attribute name="acceptance_comment"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_approve" target="approved"><actions/></transition><transition stimulus="ev_notapprove" target="notapproved"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_replan" target="plannedscheduled"><actions/></transition></transitions></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/><attribute name="acceptance_date" read_only="1"/><attribute name="acceptance_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>acceptance_comment</item><item>approval_comment</item><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>acceptance_date</item><item>approval_date</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class><class name="EmergencyChange" category="bizmodel,searchable,changemgmt" parent="ApprovedChange" abstract="false" key_type="autoincrement" db_table="change_emergency" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-change-mgmt-1.0.0/images/change.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields/><lifecycle attribute="status"><stimuli><stimulus name="ev_validate" type="StimulusUserAction"/><stimulus name="ev_reject" type="StimulusUserAction"/><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reopen" type="StimulusUserAction"/><stimulus name="ev_plan" type="StimulusUserAction"/><stimulus name="ev_approve" type="StimulusUserAction"/><stimulus name="ev_replan" type="StimulusUserAction"/><stimulus name="ev_notapprove" type="StimulusUserAction"/><stimulus name="ev_implement" type="StimulusUserAction"/><stimulus name="ev_monitor" type="StimulusUserAction"/><stimulus name="ev_finish" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions/></transition></transitions></state><state name="validated"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="rejected"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" mandatory="1"/><attribute name="requestor_id" mandatory="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" hidden="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" hidden="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" hidden="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" hidden="1"/><attribute name="manager_group_name"/><attribute name="manager_id" hidden="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions/></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" hidden="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" hidden="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" hidden="1"/><attribute name="agent_id" must_change="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" must_change="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" must_change="1"/><attribute name="manager_email"/><attribute name="outage" hidden="1"/><attribute name="fallback" hidden="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_plan" target="plannedscheduled"><actions/></transition></transitions></state><state name="plannedscheduled"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" mandatory="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" mandatory="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" mandatory="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" mandatory="1"/><attribute name="manager_group_name"/><attribute name="manager_id" mandatory="1"/><attribute name="manager_email"/><attribute name="outage" must_prompt="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_approve" target="approved"><actions/></transition><transition stimulus="ev_notapprove" target="notapproved"><actions/></transition></transitions></state><state name="approved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" mandatory="1"/><attribute name="approval_comment" mandatory="1"/></flags><transitions><transition stimulus="ev_implement" target="implemented"><actions/></transition></transitions></state><state name="notapproved"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" mandatory="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" hidden="1"/><attribute name="approval_comment" hidden="1"/></flags><transitions><transition stimulus="ev_replan" target="plannedscheduled"><actions/></transition></transitions></state><state name="implemented"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" mandatory="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" mandatory="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions><transition stimulus="ev_monitor" target="monitored"><actions/></transition><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="monitored"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" hidden="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions><transition stimulus="ev_finish" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" mandatory="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="reason" read_only="1"/><attribute name="requestor_id" read_only="1"/><attribute name="requestor_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="creation_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="end_date" read_only="1"/><attribute name="close_date" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="supervisor_group_id" read_only="1"/><attribute name="supervisor_group_name"/><attribute name="supervisor_id" read_only="1"/><attribute name="supervisor_email"/><attribute name="manager_group_id" read_only="1"/><attribute name="manager_group_name"/><attribute name="manager_id" read_only="1"/><attribute name="manager_email"/><attribute name="outage" read_only="1"/><attribute name="fallback" read_only="1"/><attribute name="approval_date" read_only="1"/><attribute name="approval_comment" read_only="1"/></flags><transitions/></state></states></lifecycle><methods/><presentation><details><items><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item><item key="col:col1"><items><item key="fieldset:Ticket:baseinfo"><items><item>ref</item><item>title</item><item>org_id</item><item>status</item><item>reason</item><item>impact</item><item>description</item></items></item><item key="fieldset:Ticket:moreinfo"><items><item>approval_comment</item><item>outage</item><item>fallback</item></items></item></items></item><item key="col:col2"><items><item key="fieldset:Ticket:date"><items><item>creation_date</item><item>start_date</item><item>last_update</item><item>approval_date</item><item>close_date</item></items></item><item key="fieldset:Ticket:contact"><items><item>requestor_id</item><item>workgroup_id</item><item>agent_id</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item></items></item></items></item></items></details><search><items><item>ref</item><item>title</item><item>org_id</item><item>start_date</item><item>end_date</item><item>status</item><item>reason</item><item>requestor_id</item><item>workgroup_id</item><item>creation_date</item><item>last_update</item><item>close_date</item><item>impact</item><item>agent_id</item><item>agent_email</item><item>supervisor_group_id</item><item>supervisor_id</item><item>manager_group_id</item><item>manager_id</item><item>outage</item><item>approval_date</item></items></search><list><items><item>title</item><item>org_id</item><item>start_date</item><item>status</item><item>requestor_id</item></items></list></presentation></class></classes>
diff --git a/modules/itop-incident-mgmt-1.0.0/datamodel.itop-incident-mgmt.xml b/modules/itop-incident-mgmt-1.0.0/datamodel.itop-incident-mgmt.xml
index 232da43ee..8d48c298f 100644
--- a/modules/itop-incident-mgmt-1.0.0/datamodel.itop-incident-mgmt.xml
+++ b/modules/itop-incident-mgmt-1.0.0/datamodel.itop-incident-mgmt.xml
@@ -6,7 +6,7 @@
  * @author      Romain Quetiez <romain.quetiez@combodo.com>
  * @author      Denis Flaven <denis.flaven@combodo.com>
  * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
- */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-incident-mgmt-1.0.0/images/incident.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields/><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_timeout" type="StimulusInternal"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition><transition stimulus="ev_timeout" target="escalated_tto"><actions/></transition></transitions></state><state name="escalated_tto"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_timeout" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="escalated_ttr"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="frozen"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" read_only="1"/><attribute name="resolution_code"/><attribute name="solution"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" read_only="1"/><attribute name="solution" read_only="1"/><attribute name="user_satisfaction"/><attribute name="user_commment"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="ComputeValues" static="false" access="public" type="Overload-DBObject"><![CDATA[	public function ComputeValues()
+ */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-incident-mgmt-1.0.0/images/incident.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields/><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_timeout" type="StimulusInternal"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description" must_change="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id" must_change="1"/><attribute name="org_name"/><attribute name="service_id" must_change="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" must_change="1"/><attribute name="servicesubcategory_name"/><attribute name="product" must_prompt="1"/><attribute name="impact" must_change="1"/><attribute name="urgency" must_change="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" must_change="1"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition><transition stimulus="ev_timeout" target="escalated_tto"><actions/></transition></transitions></state><state name="escalated_tto"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_timeout" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="escalated_ttr"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="frozen"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" read_only="1"/><attribute name="resolution_code" must_prompt="1"/><attribute name="solution" must_prompt="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" read_only="1"/><attribute name="solution" read_only="1"/><attribute name="user_satisfaction" must_prompt="1"/><attribute name="user_commment" must_prompt="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="ComputeValues" static="false" access="public" type="Overload-DBObject"><![CDATA[	public function ComputeValues()
 	{
 		$sCurrRef = $this->Get('ref');
 		if (strlen($sCurrRef) == 0)
diff --git a/modules/itop-problem-mgmt-1.0.0/datamodel.itop-problem-mgmt.xml b/modules/itop-problem-mgmt-1.0.0/datamodel.itop-problem-mgmt.xml
index db3c574a3..efdde8589 100644
--- a/modules/itop-problem-mgmt-1.0.0/datamodel.itop-problem-mgmt.xml
+++ b/modules/itop-problem-mgmt-1.0.0/datamodel.itop-problem-mgmt.xml
@@ -6,7 +6,7 @@
  * @author      Romain Quetiez <romain.quetiez@combodo.com>
  * @author      Denis Flaven <denis.flaven@combodo.com>
  * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
- */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-problem-mgmt-1.0.0/images/problem.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="status" type="Enum" sql="status" default_value="new" is_null_allowed="false"><values><value>new</value><value>assigned</value><value>resolved</value><value>closed</value></values></field><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="service_id" type="ExternalKey" target_class="Service" jointype="" filter="SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id =:this-&gt;org_id" sql="service_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="servicesubcategory_id" type="ExternalKey" target_class="ServiceSubcategory" jointype="" filter="SELECT ServiceSubcategory WHERE service_id = :this-&gt;service_id" sql="servicesubcategory_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="service_id"/></dependencies></field><field name="servicesubcategory_name" type="ExternalField" extkey_attcode="servicesubcategory_id" target_attcode="name" is_null_allowed="true"/><field name="product" type="String" sql="product" default_value="" is_null_allowed="true"/><field name="impact" type="Enum" sql="impact" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="urgency" type="Enum" sql="urgency" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="priority" type="Enum" sql="priority" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="workgroup_id" type="ExternalKey" target_class="Team" jointype="" filter="SELECT Team AS t JOIN CustomerContract AS cc ON cc.support_team_id=t.id JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id = :this-&gt;service_id AND cc.org_id = :this-&gt;org_id" sql="workgroup_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/><attribute name="service_id"/></dependencies></field><field name="workgroup_name" type="ExternalField" extkey_attcode="workgroup_id" target_attcode="name" is_null_allowed="true"/><field name="agent_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;workgroup_id" sql="agent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="workgroup_id"/></dependencies></field><field name="agent_name" type="ExternalField" extkey_attcode="agent_id" target_attcode="name" is_null_allowed="true"/><field name="agent_email" type="ExternalField" extkey_attcode="agent_id" target_attcode="email" is_null_allowed="true"/><field name="related_change_id" type="ExternalKey" target_class="Change" jointype="" sql="related_change_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="related_change_ref" type="ExternalField" extkey_attcode="related_change_id" target_attcode="ref" is_null_allowed="true"/><field name="close_date" type="DateTime" sql="close_date" default_value="" is_null_allowed="true"/><field name="last_update" type="DateTime" sql="last_update" default_value="" is_null_allowed="true"/><field name="assignment_date" type="DateTime" sql="assignment_date" default_value="" is_null_allowed="true"/><field name="resolution_date" type="DateTime" sql="resolution_date" default_value="" is_null_allowed="true"/><field name="knownerrors_list" type="LinkedSet" linked_class="KnownError" ext_key_to_me="problem_id" count_min="0" count_max="0"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/></actions></transition></transitions></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="SetAssignedDate" static="false" access="public" type="LifecycleAction"><![CDATA[        public function SetAssignedDate($sStimulusCode)
+ */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-problem-mgmt-1.0.0/images/problem.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="status" type="Enum" sql="status" default_value="new" is_null_allowed="false"><values><value>new</value><value>assigned</value><value>resolved</value><value>closed</value></values></field><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="service_id" type="ExternalKey" target_class="Service" jointype="" filter="SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id =:this-&gt;org_id" sql="service_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="servicesubcategory_id" type="ExternalKey" target_class="ServiceSubcategory" jointype="" filter="SELECT ServiceSubcategory WHERE service_id = :this-&gt;service_id" sql="servicesubcategory_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="service_id"/></dependencies></field><field name="servicesubcategory_name" type="ExternalField" extkey_attcode="servicesubcategory_id" target_attcode="name" is_null_allowed="true"/><field name="product" type="String" sql="product" default_value="" is_null_allowed="true"/><field name="impact" type="Enum" sql="impact" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="urgency" type="Enum" sql="urgency" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="priority" type="Enum" sql="priority" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="workgroup_id" type="ExternalKey" target_class="Team" jointype="" filter="SELECT Team AS t JOIN CustomerContract AS cc ON cc.support_team_id=t.id JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id = :this-&gt;service_id AND cc.org_id = :this-&gt;org_id" sql="workgroup_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/><attribute name="service_id"/></dependencies></field><field name="workgroup_name" type="ExternalField" extkey_attcode="workgroup_id" target_attcode="name" is_null_allowed="true"/><field name="agent_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;workgroup_id" sql="agent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="workgroup_id"/></dependencies></field><field name="agent_name" type="ExternalField" extkey_attcode="agent_id" target_attcode="name" is_null_allowed="true"/><field name="agent_email" type="ExternalField" extkey_attcode="agent_id" target_attcode="email" is_null_allowed="true"/><field name="related_change_id" type="ExternalKey" target_class="Change" jointype="" sql="related_change_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="related_change_ref" type="ExternalField" extkey_attcode="related_change_id" target_attcode="ref" is_null_allowed="true"/><field name="close_date" type="DateTime" sql="close_date" default_value="" is_null_allowed="true"/><field name="last_update" type="DateTime" sql="last_update" default_value="" is_null_allowed="true"/><field name="assignment_date" type="DateTime" sql="assignment_date" default_value="" is_null_allowed="true"/><field name="resolution_date" type="DateTime" sql="resolution_date" default_value="" is_null_allowed="true"/><field name="knownerrors_list" type="LinkedSet" linked_class="KnownError" ext_key_to_me="problem_id" count_min="0" count_max="0"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description" must_change="1"/><attribute name="ticket_log" hidden="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" must_change="1"/><attribute name="org_name"/><attribute name="service_id" must_change="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" must_change="1"/><attribute name="servicesubcategory_name"/><attribute name="product" must_prompt="1"/><attribute name="impact" must_change="1"/><attribute name="urgency" must_change="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" must_change="1"/><attribute name="workgroup_name"/><attribute name="agent_id" hidden="1"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/></actions></transition></transitions></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" read_only="1"/><attribute name="resolution_date" hidden="1"/><attribute name="knownerrors_list"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="SetAssignedDate" static="false" access="public" type="LifecycleAction"><![CDATA[        public function SetAssignedDate($sStimulusCode)
         {
                 $this->Set('assignment_date', time());
                 return true;
diff --git a/modules/itop-request-mgmt-1.0.0/datamodel.itop-request-mgmt.xml b/modules/itop-request-mgmt-1.0.0/datamodel.itop-request-mgmt.xml
index ac904b710..eb9a666eb 100644
--- a/modules/itop-request-mgmt-1.0.0/datamodel.itop-request-mgmt.xml
+++ b/modules/itop-request-mgmt-1.0.0/datamodel.itop-request-mgmt.xml
@@ -6,7 +6,7 @@
  * @author      Romain Quetiez <romain.quetiez@combodo.com>
  * @author      Denis Flaven <denis.flaven@combodo.com>
  * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
- */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-request-mgmt-1.0.0/images/user-request.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="request_type" type="Enum" sql="request_type" default_value="service request" is_null_allowed="false"><values><value>service request</value><value>issue</value><value>information</value></values></field><field name="freeze_reason" type="String" sql="freeze_reason" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_timeout" type="StimulusInternal"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/><stimulus name="ev_freeze" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition><transition stimulus="ev_timeout" target="escalated_tto"><actions/></transition></transitions></state><state name="escalated_tto"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_timeout" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition><transition stimulus="ev_freeze" target="frozen"><actions/></transition></transitions></state><state name="escalated_ttr"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="frozen"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" mandatory="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_timeout" target="escalated_ttr"><actions/></transition><transition stimulus="ev_assign" target="assigned"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions/></transition></transitions></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" read_only="1"/><attribute name="resolution_code"/><attribute name="solution"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" read_only="1"/><attribute name="solution" read_only="1"/><attribute name="user_satisfaction"/><attribute name="user_commment"/><attribute name="request_type" read_only="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="ComputeValues" static="false" access="public" type="Overload-DBObject"><![CDATA[	public function ComputeValues()
+ */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon>../modules/itop-request-mgmt-1.0.0/images/user-request.png</icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="request_type" type="Enum" sql="request_type" default_value="service request" is_null_allowed="false"><values><value>service request</value><value>issue</value><value>information</value></values></field><field name="freeze_reason" type="String" sql="freeze_reason" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_timeout" type="StimulusInternal"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/><stimulus name="ev_freeze" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description" must_change="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id" must_change="1"/><attribute name="org_name"/><attribute name="service_id" must_change="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" must_change="1"/><attribute name="servicesubcategory_name"/><attribute name="product" must_prompt="1"/><attribute name="impact" must_change="1"/><attribute name="urgency" must_change="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" must_change="1"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition><transition stimulus="ev_timeout" target="escalated_tto"><actions/></transition></transitions></state><state name="escalated_tto"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_timeout" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition><transition stimulus="ev_freeze" target="frozen"><actions/></transition></transitions></state><state name="escalated_ttr"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="frozen"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" mandatory="1" must_prompt="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_timeout" target="escalated_ttr"><actions/></transition><transition stimulus="ev_assign" target="assigned"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions/></transition></transitions></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" read_only="1"/><attribute name="resolution_code" must_prompt="1"/><attribute name="solution" must_prompt="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="request_type" mandatory="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" read_only="1"/><attribute name="solution" read_only="1"/><attribute name="user_satisfaction" must_prompt="1"/><attribute name="user_commment" must_prompt="1"/><attribute name="request_type" read_only="1"/><attribute name="freeze_reason" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="ComputeValues" static="false" access="public" type="Overload-DBObject"><![CDATA[	public function ComputeValues()
 	{
 		$sCurrRef = $this->Get('ref');
 		if (strlen($sCurrRef) == 0)
diff --git a/modules/itop-tickets-1.0.0/datamodel.itop-tickets.xml b/modules/itop-tickets-1.0.0/datamodel.itop-tickets.xml
index 6e5b1a516..3f183fbe8 100644
--- a/modules/itop-tickets-1.0.0/datamodel.itop-tickets.xml
+++ b/modules/itop-tickets-1.0.0/datamodel.itop-tickets.xml
@@ -6,7 +6,7 @@
  * @author      Romain Quetiez <romain.quetiez@combodo.com>
  * @author      Denis Flaven <denis.flaven@combodo.com>
  * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
- */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="ref" type="String" sql="ref" default_value="" is_null_allowed="true"/><field name="title" type="String" sql="title" default_value="" is_null_allowed="false"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="false"/><field name="ticket_log" type="CaseLog" sql="ticket_log" default_value="" is_null_allowed="true"/><field name="start_date" type="DateTime" sql="start_date" default_value="" is_null_allowed="false"/><field name="document_list" type="LinkedSetIndirect" linked_class="lnkTicketToDoc" ext_key_to_me="ticket_id" ext_key_to_remote="document_id" count_min="0" count_max="0"/><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkTicketToCI" ext_key_to_me="ticket_id" ext_key_to_remote="ci_id" count_min="0" count_max="0"/><field name="contact_list" type="LinkedSetIndirect" linked_class="lnkTicketToContact" ext_key_to_me="ticket_id" ext_key_to_remote="contact_id" count_min="0" count_max="0"/><field name="incident_list" type="LinkedSetIndirect" linked_class="lnkTicketToIncident" ext_key_to_me="ticket_id" ext_key_to_remote="incident_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>ref</item><item>title</item><item>description</item><item>start_date</item><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item></items></details><search><items><item>finalclass</item><item>ref</item><item>title</item><item>start_date</item></items></search><list><items><item>finalclass</item><item>ref</item><item>title</item><item>ticket_log</item><item>start_date</item></items></list></presentation></class><class name="lnkTicketToDoc" category="bizmodel,searchable,incidentmgmt,requestmgmt,changemgmt,problemmgmt,lnkticket" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="lnktickettodoc" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ticket_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="ticket_id"/><attribute name="document_id"/></attributes></reconciliation></properties><fields><field name="ticket_id" type="ExternalKey" target_class="Ticket" jointype="" sql="ticket_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ticket_ref" type="ExternalField" extkey_attcode="ticket_id" target_attcode="ref" is_null_allowed="true"/><field name="document_id" type="ExternalKey" target_class="Document" jointype="" sql="document_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="document_name" type="ExternalField" extkey_attcode="document_id" target_attcode="name" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>ticket_id</item><item>document_id</item></items></details><search><items><item>ticket_id</item><item>document_id</item></items></search><list><items><item>ticket_id_finalclass_recall</item><item>ticket_id</item><item>document_id_finalclass_recall</item><item>document_id</item></items></list></presentation></class><class name="lnkTicketToContact" category="bizmodel,searchable,incidentmgmt,requestmgmt,changemgmt,problemmgmt,lnkticket" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="lnktickettocontact" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ticket_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="ticket_id"/><attribute name="contact_id"/></attributes></reconciliation></properties><fields><field name="ticket_id" type="ExternalKey" target_class="Ticket" jointype="" sql="ticket_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ticket_ref" type="ExternalField" extkey_attcode="ticket_id" target_attcode="ref" is_null_allowed="true"/><field name="contact_id" type="ExternalKey" target_class="Contact" jointype="" sql="contact_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contact_name" type="ExternalField" extkey_attcode="contact_id" target_attcode="name" is_null_allowed="true"/><field name="contact_email" type="ExternalField" extkey_attcode="contact_id" target_attcode="email" is_null_allowed="true"/><field name="role" type="String" sql="role" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>ticket_id</item><item>contact_id</item><item>contact_email</item><item>role</item></items></details><search><items><item>ticket_id</item><item>contact_id</item><item>contact_email</item><item>role</item></items></search><list><items><item>ticket_id_finalclass_recall</item><item>ticket_id</item><item>contact_id_finalclass_recall</item><item>contact_id</item><item>contact_email</item><item>role</item></items></list></presentation></class><class name="lnkTicketToCI" category="bizmodel,searchable,incidentmgmt,requestmgmt,changemgmt,problemmgmt,lnkticket" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="lnktickettoci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ticket_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="ticket_id"/><attribute name="ci_id"/></attributes></reconciliation></properties><fields><field name="ticket_id" type="ExternalKey" target_class="Ticket" jointype="" sql="ticket_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ticket_ref" type="ExternalField" extkey_attcode="ticket_id" target_attcode="ref" is_null_allowed="true"/><field name="ci_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/><field name="impact" type="String" sql="impact" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>ticket_id</item><item>ci_id</item><item>impact</item><item>ci_status</item></items></details><search><items><item>ticket_id</item><item>ci_id</item><item>ci_status</item></items></search><list><items><item>ticket_id_finalclass_recall</item><item>ticket_id</item><item>ci_id_finalclass_recall</item><item>ci_id</item><item>impact</item><item>ci_status</item></items></list></presentation></class><class name="ResponseTicket" category="bizmodel" parent="Ticket" abstract="true" key_type="autoincrement" db_table="ticket_response" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="status" type="Enum" sql="status" default_value="new" is_null_allowed="false"><values><value>new</value><value>assigned</value><value>frozen</value><value>escalated_tto</value><value>escalated_ttr</value><value>resolved</value><value>closed</value></values></field><field name="caller_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person WHERE org_id = :this-&gt;org_id" sql="caller_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="caller_email" type="ExternalField" extkey_attcode="caller_id" target_attcode="email" is_null_allowed="true"/><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="service_id" type="ExternalKey" target_class="Service" jointype="" filter="SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id =:this-&gt;org_id" sql="service_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="servicesubcategory_id" type="ExternalKey" target_class="ServiceSubcategory" jointype="" filter="SELECT ServiceSubcategory WHERE service_id = :this-&gt;service_id" sql="servicesubcategory_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="service_id"/></dependencies></field><field name="servicesubcategory_name" type="ExternalField" extkey_attcode="servicesubcategory_id" target_attcode="name" is_null_allowed="true"/><field name="product" type="String" sql="product" default_value="" is_null_allowed="true"/><field name="impact" type="Enum" sql="impact" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="urgency" type="Enum" sql="urgency" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="priority" type="Enum" sql="priority" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="workgroup_id" type="ExternalKey" target_class="Team" jointype="" filter="SELECT Team AS t JOIN CustomerContract AS cc ON cc.support_team_id=t.id JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id = :this-&gt;service_id AND cc.org_id = :this-&gt;org_id" sql="workgroup_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/><attribute name="service_id"/></dependencies></field><field name="workgroup_name" type="ExternalField" extkey_attcode="workgroup_id" target_attcode="name" is_null_allowed="true"/><field name="agent_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;workgroup_id" sql="agent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="workgroup_id"/></dependencies></field><field name="agent_name" type="ExternalField" extkey_attcode="agent_id" target_attcode="name" is_null_allowed="true"/><field name="agent_email" type="ExternalField" extkey_attcode="agent_id" target_attcode="email" is_null_allowed="true"/><field name="related_problem_id" type="ExternalKey" target_class="Problem" jointype="" sql="related_problem_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="related_problem_ref" type="ExternalField" extkey_attcode="related_problem_id" target_attcode="ref" is_null_allowed="true"/><field name="related_change_id" type="ExternalKey" target_class="Change" jointype="" sql="related_change_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="related_change_ref" type="ExternalField" extkey_attcode="related_change_id" target_attcode="ref" is_null_allowed="true"/><field name="close_date" type="DateTime" sql="close_date" default_value="" is_null_allowed="true"/><field name="last_update" type="DateTime" sql="last_update" default_value="" is_null_allowed="true"/><field name="assignment_date" type="DateTime" sql="assignment_date" default_value="" is_null_allowed="true"/><field name="resolution_date" type="DateTime" sql="resolution_date" default_value="" is_null_allowed="true"/><field name="tto_escalation_deadline" type="Deadline" sql="tto_escalation_deadline" default_value="" is_null_allowed="true"/><field name="ttr_escalation_deadline" type="Deadline" sql="ttr_escalation_deadline" default_value="" is_null_allowed="true"/><field name="closure_deadline" type="Deadline" sql="closure_deadline" default_value="" is_null_allowed="true"/><field name="resolution_code" type="Enum" sql="resolution_code" default_value="fixed" is_null_allowed="true"><values><value>fixed</value><value>duplicate</value><value>couldnotreproduce</value><value>irrelevant</value></values></field><field name="solution" type="Text" sql="solution" default_value="" is_null_allowed="true"/><field name="user_satisfaction" type="Enum" sql="user_satisfaction" default_value="1" is_null_allowed="true"><values><value>1</value><value>2</value><value>3</value><value>4</value></values></field><field name="user_commment" type="Text" sql="user_commment" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_timeout" type="StimulusInternal"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition><transition stimulus="ev_timeout" target="escalated_tto"><actions/></transition></transitions></state><state name="escalated_tto"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_timeout" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="escalated_ttr"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="frozen"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" read_only="1"/><attribute name="resolution_code"/><attribute name="solution"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" read_only="1"/><attribute name="solution" read_only="1"/><attribute name="user_satisfaction"/><attribute name="user_commment"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="SetClosureDeadline" static="false" access="public" type="LifecycleAction"><![CDATA[	public function SetClosureDeadline($sStimulusCode)
+ */]]></comment><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="ref" type="String" sql="ref" default_value="" is_null_allowed="true"/><field name="title" type="String" sql="title" default_value="" is_null_allowed="false"/><field name="description" type="Text" sql="description" default_value="" is_null_allowed="false"/><field name="ticket_log" type="CaseLog" sql="ticket_log" default_value="" is_null_allowed="true"/><field name="start_date" type="DateTime" sql="start_date" default_value="" is_null_allowed="false"/><field name="document_list" type="LinkedSetIndirect" linked_class="lnkTicketToDoc" ext_key_to_me="ticket_id" ext_key_to_remote="document_id" count_min="0" count_max="0"/><field name="ci_list" type="LinkedSetIndirect" linked_class="lnkTicketToCI" ext_key_to_me="ticket_id" ext_key_to_remote="ci_id" count_min="0" count_max="0"/><field name="contact_list" type="LinkedSetIndirect" linked_class="lnkTicketToContact" ext_key_to_me="ticket_id" ext_key_to_remote="contact_id" count_min="0" count_max="0"/><field name="incident_list" type="LinkedSetIndirect" linked_class="lnkTicketToIncident" ext_key_to_me="ticket_id" ext_key_to_remote="incident_id" count_min="0" count_max="0"/></fields><methods/><presentation><details><items><item>ref</item><item>title</item><item>description</item><item>start_date</item><item>document_list</item><item>ci_list</item><item>contact_list</item><item>incident_list</item></items></details><search><items><item>finalclass</item><item>ref</item><item>title</item><item>start_date</item></items></search><list><items><item>finalclass</item><item>ref</item><item>title</item><item>ticket_log</item><item>start_date</item></items></list></presentation></class><class name="lnkTicketToDoc" category="bizmodel,searchable,incidentmgmt,requestmgmt,changemgmt,problemmgmt,lnkticket" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="lnktickettodoc" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ticket_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="ticket_id"/><attribute name="document_id"/></attributes></reconciliation></properties><fields><field name="ticket_id" type="ExternalKey" target_class="Ticket" jointype="" sql="ticket_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ticket_ref" type="ExternalField" extkey_attcode="ticket_id" target_attcode="ref" is_null_allowed="true"/><field name="document_id" type="ExternalKey" target_class="Document" jointype="" sql="document_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="document_name" type="ExternalField" extkey_attcode="document_id" target_attcode="name" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>ticket_id</item><item>document_id</item></items></details><search><items><item>ticket_id</item><item>document_id</item></items></search><list><items><item>ticket_id_finalclass_recall</item><item>ticket_id</item><item>document_id_finalclass_recall</item><item>document_id</item></items></list></presentation></class><class name="lnkTicketToContact" category="bizmodel,searchable,incidentmgmt,requestmgmt,changemgmt,problemmgmt,lnkticket" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="lnktickettocontact" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ticket_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="ticket_id"/><attribute name="contact_id"/></attributes></reconciliation></properties><fields><field name="ticket_id" type="ExternalKey" target_class="Ticket" jointype="" sql="ticket_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ticket_ref" type="ExternalField" extkey_attcode="ticket_id" target_attcode="ref" is_null_allowed="true"/><field name="contact_id" type="ExternalKey" target_class="Contact" jointype="" sql="contact_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="contact_name" type="ExternalField" extkey_attcode="contact_id" target_attcode="name" is_null_allowed="true"/><field name="contact_email" type="ExternalField" extkey_attcode="contact_id" target_attcode="email" is_null_allowed="true"/><field name="role" type="String" sql="role" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>ticket_id</item><item>contact_id</item><item>contact_email</item><item>role</item></items></details><search><items><item>ticket_id</item><item>contact_id</item><item>contact_email</item><item>role</item></items></search><list><items><item>ticket_id_finalclass_recall</item><item>ticket_id</item><item>contact_id_finalclass_recall</item><item>contact_id</item><item>contact_email</item><item>role</item></items></list></presentation></class><class name="lnkTicketToCI" category="bizmodel,searchable,incidentmgmt,requestmgmt,changemgmt,problemmgmt,lnkticket" parent="cmdbAbstractObject" abstract="false" key_type="autoincrement" db_table="lnktickettoci" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ticket_id"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="ticket_id"/><attribute name="ci_id"/></attributes></reconciliation></properties><fields><field name="ticket_id" type="ExternalKey" target_class="Ticket" jointype="" sql="ticket_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ticket_ref" type="ExternalField" extkey_attcode="ticket_id" target_attcode="ref" is_null_allowed="true"/><field name="ci_id" type="ExternalKey" target_class="FunctionalCI" jointype="" sql="ci_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="ci_name" type="ExternalField" extkey_attcode="ci_id" target_attcode="name" is_null_allowed="true"/><field name="ci_status" type="ExternalField" extkey_attcode="ci_id" target_attcode="status" is_null_allowed="true"/><field name="impact" type="String" sql="impact" default_value="" is_null_allowed="true"/></fields><methods/><presentation><details><items><item>ticket_id</item><item>ci_id</item><item>impact</item><item>ci_status</item></items></details><search><items><item>ticket_id</item><item>ci_id</item><item>ci_status</item></items></search><list><items><item>ticket_id_finalclass_recall</item><item>ticket_id</item><item>ci_id_finalclass_recall</item><item>ci_id</item><item>impact</item><item>ci_status</item></items></list></presentation></class><class name="ResponseTicket" category="bizmodel" parent="Ticket" abstract="true" key_type="autoincrement" db_table="ticket_response" db_key_field="id" db_final_class_field=""><properties><naming format="%1$s"><attributes><attribute name="ref"/></attributes></naming><display_template></display_template><icon></icon><reconciliation><attributes><attribute name="ref"/></attributes></reconciliation></properties><fields><field name="status" type="Enum" sql="status" default_value="new" is_null_allowed="false"><values><value>new</value><value>assigned</value><value>frozen</value><value>escalated_tto</value><value>escalated_ttr</value><value>resolved</value><value>closed</value></values></field><field name="caller_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person WHERE org_id = :this-&gt;org_id" sql="caller_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="caller_email" type="ExternalField" extkey_attcode="caller_id" target_attcode="email" is_null_allowed="true"/><field name="org_id" type="ExternalKey" target_class="Organization" jointype="" sql="org_id" is_null_allowed="false" on_target_delete="DEL_AUTO"/><field name="org_name" type="ExternalField" extkey_attcode="org_id" target_attcode="name" is_null_allowed="true"/><field name="service_id" type="ExternalKey" target_class="Service" jointype="" filter="SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id =:this-&gt;org_id" sql="service_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/></dependencies></field><field name="service_name" type="ExternalField" extkey_attcode="service_id" target_attcode="name" is_null_allowed="true"/><field name="servicesubcategory_id" type="ExternalKey" target_class="ServiceSubcategory" jointype="" filter="SELECT ServiceSubcategory WHERE service_id = :this-&gt;service_id" sql="servicesubcategory_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="service_id"/></dependencies></field><field name="servicesubcategory_name" type="ExternalField" extkey_attcode="servicesubcategory_id" target_attcode="name" is_null_allowed="true"/><field name="product" type="String" sql="product" default_value="" is_null_allowed="true"/><field name="impact" type="Enum" sql="impact" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="urgency" type="Enum" sql="urgency" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="priority" type="Enum" sql="priority" default_value="1" is_null_allowed="false"><values><value>1</value><value>2</value><value>3</value></values></field><field name="workgroup_id" type="ExternalKey" target_class="Team" jointype="" filter="SELECT Team AS t JOIN CustomerContract AS cc ON cc.support_team_id=t.id JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id = :this-&gt;service_id AND cc.org_id = :this-&gt;org_id" sql="workgroup_id" is_null_allowed="false" on_target_delete="DEL_MANUAL"><dependencies><attribute name="org_id"/><attribute name="service_id"/></dependencies></field><field name="workgroup_name" type="ExternalField" extkey_attcode="workgroup_id" target_attcode="name" is_null_allowed="true"/><field name="agent_id" type="ExternalKey" target_class="Person" jointype="" filter="SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this-&gt;workgroup_id" sql="agent_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"><dependencies><attribute name="workgroup_id"/></dependencies></field><field name="agent_name" type="ExternalField" extkey_attcode="agent_id" target_attcode="name" is_null_allowed="true"/><field name="agent_email" type="ExternalField" extkey_attcode="agent_id" target_attcode="email" is_null_allowed="true"/><field name="related_problem_id" type="ExternalKey" target_class="Problem" jointype="" sql="related_problem_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="related_problem_ref" type="ExternalField" extkey_attcode="related_problem_id" target_attcode="ref" is_null_allowed="true"/><field name="related_change_id" type="ExternalKey" target_class="Change" jointype="" sql="related_change_id" is_null_allowed="true" on_target_delete="DEL_MANUAL"/><field name="related_change_ref" type="ExternalField" extkey_attcode="related_change_id" target_attcode="ref" is_null_allowed="true"/><field name="close_date" type="DateTime" sql="close_date" default_value="" is_null_allowed="true"/><field name="last_update" type="DateTime" sql="last_update" default_value="" is_null_allowed="true"/><field name="assignment_date" type="DateTime" sql="assignment_date" default_value="" is_null_allowed="true"/><field name="resolution_date" type="DateTime" sql="resolution_date" default_value="" is_null_allowed="true"/><field name="tto_escalation_deadline" type="Deadline" sql="tto_escalation_deadline" default_value="" is_null_allowed="true"/><field name="ttr_escalation_deadline" type="Deadline" sql="ttr_escalation_deadline" default_value="" is_null_allowed="true"/><field name="closure_deadline" type="Deadline" sql="closure_deadline" default_value="" is_null_allowed="true"/><field name="resolution_code" type="Enum" sql="resolution_code" default_value="fixed" is_null_allowed="true"><values><value>fixed</value><value>duplicate</value><value>couldnotreproduce</value><value>irrelevant</value></values></field><field name="solution" type="Text" sql="solution" default_value="" is_null_allowed="true"/><field name="user_satisfaction" type="Enum" sql="user_satisfaction" default_value="1" is_null_allowed="true"><values><value>1</value><value>2</value><value>3</value><value>4</value></values></field><field name="user_commment" type="Text" sql="user_commment" default_value="" is_null_allowed="true"/></fields><lifecycle attribute="status"><stimuli><stimulus name="ev_assign" type="StimulusUserAction"/><stimulus name="ev_reassign" type="StimulusUserAction"/><stimulus name="ev_timeout" type="StimulusInternal"/><stimulus name="ev_resolve" type="StimulusUserAction"/><stimulus name="ev_close" type="StimulusUserAction"/></stimuli><states><state name="new"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description" must_change="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id" must_change="1"/><attribute name="org_name"/><attribute name="service_id" must_change="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" must_change="1"/><attribute name="servicesubcategory_name"/><attribute name="product" must_prompt="1"/><attribute name="impact" must_change="1"/><attribute name="urgency" must_change="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" must_change="1"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition><transition stimulus="ev_timeout" target="escalated_tto"><actions/></transition></transitions></state><state name="escalated_tto"><flags><attribute name="ref" read_only="1"/><attribute name="title"/><attribute name="description"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" mandatory="1"/><attribute name="caller_email"/><attribute name="org_id"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id"/><attribute name="workgroup_name"/><attribute name="agent_id"/><attribute name="agent_name"/><attribute name="agent_email" hidden="1"/><attribute name="related_problem_id" hidden="1"/><attribute name="related_problem_ref"/><attribute name="related_change_id" hidden="1"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" read_only="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_assign" target="assigned"><actions><action verb="SetAssignedDate"/></actions></transition></transitions></state><state name="assigned"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_timeout" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="escalated_ttr"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1" must_prompt="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1" must_prompt="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="escalated_ttr"><actions/></transition><transition stimulus="ev_resolve" target="resolved"><actions><action verb="SetResolveDate"/><action verb="SetClosureDeadline"/></actions></transition></transitions></state><state name="frozen"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id"/><attribute name="service_name"/><attribute name="servicesubcategory_id"/><attribute name="servicesubcategory_name"/><attribute name="product"/><attribute name="impact"/><attribute name="urgency"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" mandatory="1"/><attribute name="workgroup_name"/><attribute name="agent_id" mandatory="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" read_only="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" hidden="1"/><attribute name="solution" hidden="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state><state name="resolved"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" hidden="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" read_only="1"/><attribute name="resolution_code" must_prompt="1"/><attribute name="solution" must_prompt="1"/><attribute name="user_satisfaction" hidden="1"/><attribute name="user_commment" hidden="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions><transition stimulus="ev_reassign" target="assigned"><actions/></transition><transition stimulus="ev_close" target="closed"><actions><action verb="SetClosureDate"/></actions></transition></transitions></state><state name="closed"><flags><attribute name="ref" read_only="1"/><attribute name="title" read_only="1"/><attribute name="description" read_only="1"/><attribute name="ticket_log" read_only="1"/><attribute name="start_date" read_only="1"/><attribute name="document_list"/><attribute name="ci_list"/><attribute name="contact_list"/><attribute name="incident_list"/><attribute name="status"/><attribute name="caller_id" read_only="1"/><attribute name="caller_email"/><attribute name="org_id" read_only="1"/><attribute name="org_name"/><attribute name="service_id" read_only="1"/><attribute name="service_name"/><attribute name="servicesubcategory_id" read_only="1"/><attribute name="servicesubcategory_name"/><attribute name="product" read_only="1"/><attribute name="impact" read_only="1"/><attribute name="urgency" read_only="1"/><attribute name="priority" read_only="1"/><attribute name="workgroup_id" read_only="1"/><attribute name="workgroup_name"/><attribute name="agent_id" read_only="1"/><attribute name="agent_name"/><attribute name="agent_email" read_only="1"/><attribute name="related_problem_id"/><attribute name="related_problem_ref"/><attribute name="related_change_id"/><attribute name="related_change_ref"/><attribute name="close_date" read_only="1"/><attribute name="last_update" read_only="1"/><attribute name="assignment_date" hidden="1"/><attribute name="resolution_date" hidden="1"/><attribute name="tto_escalation_deadline" hidden="1"/><attribute name="ttr_escalation_deadline" hidden="1"/><attribute name="closure_deadline" hidden="1"/><attribute name="resolution_code" read_only="1"/><attribute name="solution" read_only="1"/><attribute name="user_satisfaction" must_prompt="1"/><attribute name="user_commment" must_prompt="1"/><attribute name="related_change_id_finalclass_recall"/></flags><transitions/></state></states></lifecycle><methods><method name="SetClosureDeadline" static="false" access="public" type="LifecycleAction"><![CDATA[	public function SetClosureDeadline($sStimulusCode)
 	{
 		$iMaxWaitHours = 24;
 		$this->Set('closure_deadline', time() + $iMaxWaitHours * 3600);