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Initial load of data model 2.0

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Erwan Taloc
2012-10-18 09:26:30 +00:00
parent ce77c65e6e
commit 96c62463d5
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datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml Executable file
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datamodels/2.x/itop-incident-mgmt-itil/en.dict.itop-incident-mgmt-itil.php Executable file
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<?php
// Copyright (C) 2010 Combodo SARL
//
// This program is free software; you can redistribute it and/or modify
// it under the terms of the GNU General Public License as published by
// the Free Software Foundation; version 3 of the License.
//
// This program is distributed in the hope that it will be useful,
// but WITHOUT ANY WARRANTY; without even the implied warranty of
// MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
// GNU General Public License for more details.
//
// You should have received a copy of the GNU General Public License
// along with this program; if not, write to the Free Software
// Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
/**
* Localized data
*
* @author Erwan Taloc <erwan.taloc@combodo.com>
* @author Romain Quetiez <romain.quetiez@combodo.com>
* @author Denis Flaven <denis.flaven@combodo.com>
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/
Dict::Add('EN US', 'English', 'English', array(
'Menu:IncidentManagement' => 'Incident Management',
'Menu:IncidentManagement+' => 'Incident Management',
'Menu:Incident:Overview' => 'Overview',
'Menu:Incident:Overview+' => 'Overview',
'Menu:NewIncident' => 'New Incident',
'Menu:NewIncident+' => 'Create a new Incident ticket',
'Menu:SearchIncidents' => 'Search for Incidents',
'Menu:SearchIncidents+' => 'Search for Incident tickets',
'Menu:Incident:Shortcuts' => 'Shortcuts',
'Menu:Incident:Shortcuts+' => '',
'Menu:Incident:MyIncidents' => 'Incidents assigned to me',
'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)',
'Menu:Incident:EscalatedIncidents' => 'Escalated Incidents',
'Menu:Incident:EscalatedIncidents+' => 'Escalated Incidents',
'Menu:Incident:OpenIncidents' => 'All Open Incidents',
'Menu:Incident:OpenIncidents+' => 'All Open Incidents',
'Menu:Incident:UnassignedIncidents' => 'Incidents not yet assigned',
'Menu:Incident:UnassignedIncidents+' => 'Incidents not yet assigned',
'Menu:Incident:HelpdeskIncidents' => 'Incidents assigned to Level2',
'Menu:Incident:HelpdeskIncidents+' => 'Incidents assigned to Level2',
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority',
'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents',
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Opened incidents by status',
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Opened incidents by agent',
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Opened incidents by customer',
));
// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+
//
// Class: Incident
//
Dict::Add('EN US', 'English', 'English', array(
'Class:Incident' => 'Incident',
'Class:Incident+' => '',
'Class:Incident/Attribute:status' => 'Status',
'Class:Incident/Attribute:status+' => '',
'Class:Incident/Attribute:status/Value:new' => 'New',
'Class:Incident/Attribute:status/Value:new+' => '',
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalated TTO',
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
'Class:Incident/Attribute:status/Value:assigned' => 'Assigned',
'Class:Incident/Attribute:status/Value:assigned+' => '',
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalated TTR',
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval',
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
'Class:Incident/Attribute:status/Value:pending' => 'Pending',
'Class:Incident/Attribute:status/Value:pending+' => '',
'Class:Incident/Attribute:status/Value:resolved' => 'Resolved',
'Class:Incident/Attribute:status/Value:resolved+' => '',
'Class:Incident/Attribute:status/Value:closed' => 'Closed',
'Class:Incident/Attribute:status/Value:closed+' => '',
'Class:Incident/Attribute:impact' => 'Impact',
'Class:Incident/Attribute:impact+' => '',
'Class:Incident/Attribute:impact/Value:1' => 'A department',
'Class:Incident/Attribute:impact/Value:1+' => '',
'Class:Incident/Attribute:impact/Value:2' => 'A service',
'Class:Incident/Attribute:impact/Value:2+' => '',
'Class:Incident/Attribute:impact/Value:3' => 'A person',
'Class:Incident/Attribute:impact/Value:3+' => '',
'Class:Incident/Attribute:priority' => 'Priority',
'Class:Incident/Attribute:priority+' => '',
'Class:Incident/Attribute:priority/Value:1' => 'critical',
'Class:Incident/Attribute:priority/Value:1+' => 'critical',
'Class:Incident/Attribute:priority/Value:2' => 'high',
'Class:Incident/Attribute:priority/Value:2+' => 'high',
'Class:Incident/Attribute:priority/Value:3' => 'medium',
'Class:Incident/Attribute:priority/Value:3+' => 'medium',
'Class:Incident/Attribute:priority/Value:4' => 'low',
'Class:Incident/Attribute:priority/Value:4+' => 'low',
'Class:Incident/Attribute:emergency' => 'Emergency',
'Class:Incident/Attribute:emergency+' => '',
'Class:Incident/Attribute:emergency/Value:1' => 'critical',
'Class:Incident/Attribute:emergency/Value:1+' => 'critical',
'Class:Incident/Attribute:emergency/Value:2' => 'high',
'Class:Incident/Attribute:emergency/Value:2+' => 'high',
'Class:Incident/Attribute:emergency/Value:3' => 'medium',
'Class:Incident/Attribute:emergency/Value:3+' => 'medium',
'Class:Incident/Attribute:emergency/Value:4' => 'low',
'Class:Incident/Attribute:emergency/Value:4+' => 'low',
'Class:Incident/Attribute:origin' => 'Origin',
'Class:Incident/Attribute:origin+' => '',
'Class:Incident/Attribute:origin/Value:mail' => 'mail',
'Class:Incident/Attribute:origin/Value:mail+' => 'mail',
'Class:Incident/Attribute:origin/Value:monitoring' => 'monitoring',
'Class:Incident/Attribute:origin/Value:monitoring+' => 'monitoring',
'Class:Incident/Attribute:origin/Value:phone' => 'phone',
'Class:Incident/Attribute:origin/Value:phone+' => 'phone',
'Class:Incident/Attribute:origin/Value:portal' => 'portal',
'Class:Incident/Attribute:origin/Value:portal+' => 'portal',
'Class:Incident/Attribute:service_id' => 'Service',
'Class:Incident/Attribute:service_id+' => '',
'Class:Incident/Attribute:service_name' => 'Service name',
'Class:Incident/Attribute:service_name+' => '',
'Class:Incident/Attribute:servicesubcategory_id' => 'Service sub category',
'Class:Incident/Attribute:servicesubcategory_id+' => '',
'Class:Incident/Attribute:servicesubcategory_name' => 'Service sub category name',
'Class:Incident/Attribute:servicesubcategory_name+' => '',
'Class:Incident/Attribute:escalation_flag' => 'Hot Flag',
'Class:Incident/Attribute:escalation_flag+' => '',
'Class:Incident/Attribute:escalation_flag/Value:no' => 'No',
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'No',
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes',
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Yes',
'Class:Incident/Attribute:escalation_reason' => 'Hot reason',
'Class:Incident/Attribute:escalation_reason+' => '',
'Class:Incident/Attribute:assignment_date' => 'Assignment date',
'Class:Incident/Attribute:assignment_date+' => '',
'Class:Incident/Attribute:resolution_date' => 'Resolution date',
'Class:Incident/Attribute:resolution_date+' => '',
'Class:Incident/Attribute:last_pending_date' => 'Last pending date',
'Class:Incident/Attribute:last_pending_date+' => '',
'Class:Incident/Attribute:cumulatedpending' => 'Cumulated pending',
'Class:Incident/Attribute:cumulatedpending+' => '',
'Class:Incident/Attribute:tto' => 'tto',
'Class:Incident/Attribute:tto+' => '',
'Class:Incident/Attribute:ttr' => 'ttr',
'Class:Incident/Attribute:ttr+' => '',
'Class:Incident/Attribute:tto_escalation_deadline' => 'TTO Deadline',
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
'Class:Incident/Attribute:sla_tto_passed' => 'SLA tto passed',
'Class:Incident/Attribute:sla_tto_passed+' => '',
'Class:Incident/Attribute:sla_tto_over' => 'SLA tto over',
'Class:Incident/Attribute:sla_tto_over+' => '',
'Class:Incident/Attribute:ttr_escalation_deadline' => 'TTR Deadline',
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA ttr passed',
'Class:Incident/Attribute:sla_ttr_passed+' => '',
'Class:Incident/Attribute:sla_ttr_over' => 'SLA ttr over',
'Class:Incident/Attribute:sla_ttr_over+' => '',
'Class:Incident/Attribute:time_spent' => 'Resolution delay',
'Class:Incident/Attribute:time_spent+' => '',
'Class:Incident/Attribute:resolution_code' => 'Resolution code',
'Class:Incident/Attribute:resolution_code+' => '',
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'assistance',
'Class:Incident/Attribute:resolution_code/Value:assistance+' => 'assistance',
'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'bug fixed',
'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => 'bug fixed',
'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'hardware repair',
'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => 'hardware repair',
'Class:Incident/Attribute:resolution_code/Value:other' => 'other',
'Class:Incident/Attribute:resolution_code/Value:other+' => 'other',
'Class:Incident/Attribute:resolution_code/Value:software patch' => 'software patch',
'Class:Incident/Attribute:resolution_code/Value:software patch+' => 'software patch',
'Class:Incident/Attribute:resolution_code/Value:system update' => 'system update',
'Class:Incident/Attribute:resolution_code/Value:system update+' => 'system update',
'Class:Incident/Attribute:resolution_code/Value:training' => 'training',
'Class:Incident/Attribute:resolution_code/Value:training+' => 'training',
'Class:Incident/Attribute:solution' => 'Solution',
'Class:Incident/Attribute:solution+' => '',
'Class:Incident/Attribute:pending_reason' => 'Pending reason',
'Class:Incident/Attribute:pending_reason+' => '',
'Class:Incident/Attribute:parent_incident_id' => 'Parent incident',
'Class:Incident/Attribute:parent_incident_id+' => '',
'Class:Incident/Attribute:parent_incident_ref' => 'Parent incident ref',
'Class:Incident/Attribute:parent_incident_ref+' => '',
'Class:Incident/Attribute:parent_change_id' => 'Parent change',
'Class:Incident/Attribute:parent_change_id+' => '',
'Class:Incident/Attribute:parent_change_ref' => 'Parent change ref',
'Class:Incident/Attribute:parent_change_ref+' => '',
'Class:Incident/Attribute:child_incidents_list' => 'Child incidents',
'Class:Incident/Attribute:child_incidents_list+' => '',
'Class:Incident/Attribute:public_log' => 'Public log',
'Class:Incident/Attribute:public_log+' => '',
'Class:Incident/Attribute:user_satisfaction' => 'User satisfaction',
'Class:Incident/Attribute:user_satisfaction+' => '',
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
'Class:Incident/Attribute:user_satisfaction/Value:1+' => 'Very satisfied',
'Class:Incident/Attribute:user_satisfaction/Value:2' => 'Fairly statisfied',
'Class:Incident/Attribute:user_satisfaction/Value:2+' => 'Fairly statisfied',
'Class:Incident/Attribute:user_satisfaction/Value:3' => 'Rather Dissatified',
'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Rather Dissatified',
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied',
'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Very Dissatisfied',
'Class:Incident/Attribute:user_comment' => 'User comment',
'Class:Incident/Attribute:user_comment+' => '',
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'parent_incident_id_friendlyname',
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
'Class:Incident/Stimulus:ev_assign' => 'Assign',
'Class:Incident/Stimulus:ev_assign+' => '',
'Class:Incident/Stimulus:ev_reassign' => 'Re-assign',
'Class:Incident/Stimulus:ev_reassign+' => '',
'Class:Incident/Stimulus:ev_pending' => 'Pending',
'Class:Incident/Stimulus:ev_pending+' => '',
'Class:Incident/Stimulus:ev_timeout' => 'Timeout',
'Class:Incident/Stimulus:ev_timeout+' => '',
'Class:Incident/Stimulus:ev_autoresolve' => 'Automatic resolve',
'Class:Incident/Stimulus:ev_autoresolve+' => '',
'Class:Incident/Stimulus:ev_autoclose' => 'Automatic close',
'Class:Incident/Stimulus:ev_autoclose+' => '',
'Class:Incident/Stimulus:ev_resolve' => 'Mark as resolved',
'Class:Incident/Stimulus:ev_resolve+' => '',
'Class:Incident/Stimulus:ev_close' => 'Close this request',
'Class:Incident/Stimulus:ev_close+' => '',
'Class:Incident/Stimulus:ev_reopen' => 'Re-open',
'Class:Incident/Stimulus:ev_reopen+' => '',
));
?>

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datamodels/2.x/itop-incident-mgmt-itil/fr.dict.itop-incident-mgmt-itil.php Executable file
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<?php
// Copyright (C) 2010 Combodo SARL
//
// This program is free software; you can redistribute it and/or modify
// it under the terms of the GNU General Public License as published by
// the Free Software Foundation; version 3 of the License.
//
// This program is distributed in the hope that it will be useful,
// but WITHOUT ANY WARRANTY; without even the implied warranty of
// MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
// GNU General Public License for more details.
//
// You should have received a copy of the GNU General Public License
// along with this program; if not, write to the Free Software
// Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
/**
* @author Erwan Taloc <erwan.taloc@combodo.com>
* @author Romain Quetiez <romain.quetiez@combodo.com>
* @author Denis Flaven <denis.flaven@combodo.com>
* @licence http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/
//
// Class: Incident
//
Dict::Add('FR FR', 'French', 'Français', array(
'Class:Incident' => 'Incident',
'Class:Incident+' => '',
'Class:Incident/Attribute:status' => 'Statut',
'Class:Incident/Attribute:status+' => '',
'Class:Incident/Attribute:status/Value:new' => 'Nouveau',
'Class:Incident/Attribute:status/Value:new+' => '',
'Class:Incident/Attribute:status/Value:escalated_tto' => 'Escalade tto',
'Class:Incident/Attribute:status/Value:escalated_tto+' => '',
'Class:Incident/Attribute:status/Value:assigned' => 'Assignée',
'Class:Incident/Attribute:status/Value:assigned+' => '',
'Class:Incident/Attribute:status/Value:escalated_ttr' => 'Escalate ttr',
'Class:Incident/Attribute:status/Value:escalated_ttr+' => '',
'Class:Incident/Attribute:status/Value:waiting_for_approval' => 'En attente d`approbation',
'Class:Incident/Attribute:status/Value:waiting_for_approval+' => '',
'Class:Incident/Attribute:status/Value:pending' => 'En attente',
'Class:Incident/Attribute:status/Value:pending+' => '',
'Class:Incident/Attribute:status/Value:resolved' => 'Résolue',
'Class:Incident/Attribute:status/Value:resolved+' => '',
'Class:Incident/Attribute:status/Value:closed' => 'Fermée',
'Class:Incident/Attribute:status/Value:closed+' => '',
'Class:Incident/Attribute:impact' => 'Impact',
'Class:Incident/Attribute:impact+' => '',
'Class:Incident/Attribute:impact/Value:1' => 'Un département',
'Class:Incident/Attribute:impact/Value:1+' => '',
'Class:Incident/Attribute:impact/Value:2' => 'Un service',
'Class:Incident/Attribute:impact/Value:2+' => '',
'Class:Incident/Attribute:impact/Value:3' => 'Une personne',
'Class:Incident/Attribute:impact/Value:3+' => '',
'Class:Incident/Attribute:priority' => 'Priorité',
'Class:Incident/Attribute:priority+' => '',
'Class:Incident/Attribute:priority/Value:1' => 'critique',
'Class:Incident/Attribute:priority/Value:1+' => 'critique',
'Class:Incident/Attribute:priority/Value:2' => 'haute',
'Class:Incident/Attribute:priority/Value:2+' => 'haute',
'Class:Incident/Attribute:priority/Value:3' => 'moyenne',
'Class:Incident/Attribute:priority/Value:3+' => 'moyenne',
'Class:Incident/Attribute:priority/Value:4' => 'basse',
'Class:Incident/Attribute:priority/Value:4+' => 'basse',
'Class:Incident/Attribute:emergency' => 'Urgence',
'Class:Incident/Attribute:emergency+' => '',
'Class:Incident/Attribute:emergency/Value:1' => 'critique',
'Class:Incident/Attribute:emergency/Value:1+' => 'critique',
'Class:Incident/Attribute:emergency/Value:2' => 'haute',
'Class:Incident/Attribute:emergency/Value:2+' => 'haute',
'Class:Incident/Attribute:emergency/Value:3' => 'moyenne',
'Class:Incident/Attribute:emergency/Value:3+' => 'moyenne',
'Class:Incident/Attribute:emergency/Value:4' => 'basse',
'Class:Incident/Attribute:emergency/Value:4+' => 'basse',
'Class:Incident/Attribute:origin' => 'Origine',
'Class:Incident/Attribute:origin+' => '',
'Class:Incident/Attribute:origin/Value:mail' => 'email',
'Class:Incident/Attribute:origin/Value:mail+' => 'email',
'Class:Incident/Attribute:origin/Value:monitoring' => 'supervision',
'Class:Incident/Attribute:origin/Value:monitoring+' => 'supervision',
'Class:Incident/Attribute:origin/Value:phone' => 'téléphone',
'Class:Incident/Attribute:origin/Value:phone+' => 'téléphone',
'Class:Incident/Attribute:origin/Value:portal' => 'portail',
'Class:Incident/Attribute:origin/Value:portal+' => 'portail',
'Class:Incident/Attribute:service_id' => 'Service',
'Class:Incident/Attribute:service_id+' => '',
'Class:Incident/Attribute:service_name' => 'Nom du service',
'Class:Incident/Attribute:service_name+' => '',
'Class:Incident/Attribute:servicesubcategory_id' => 'Sous catégorie de service',
'Class:Incident/Attribute:servicesubcategory_id+' => '',
'Class:Incident/Attribute:servicesubcategory_name' => 'Nom Sous catégorie de service',
'Class:Incident/Attribute:servicesubcategory_name+' => '',
'Class:Incident/Attribute:escalation_flag' => 'Ticket à surveiller',
'Class:Incident/Attribute:escalation_flag+' => '',
'Class:Incident/Attribute:escalation_flag/Value:no' => 'Non',
'Class:Incident/Attribute:escalation_flag/Value:no+' => 'Non',
'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Oui',
'Class:Incident/Attribute:escalation_flag/Value:yes+' => 'Oui',
'Class:Incident/Attribute:escalation_reason' => 'Raison de surveillance',
'Class:Incident/Attribute:escalation_reason+' => '',
'Class:Incident/Attribute:assignment_date' => 'Date d\'assignation',
'Class:Incident/Attribute:assignment_date+' => '',
'Class:Incident/Attribute:resolution_date' => 'Date de résolution',
'Class:Incident/Attribute:resolution_date+' => '',
'Class:Incident/Attribute:last_pending_date' => 'Dernière date de suspension',
'Class:Incident/Attribute:last_pending_date+' => '',
'Class:Incident/Attribute:cumulatedpending' => 'Temps cumulé de suspension',
'Class:Incident/Attribute:cumulatedpending+' => '',
'Class:Incident/Attribute:tto' => 'TTO',
'Class:Incident/Attribute:tto+' => '',
'Class:Incident/Attribute:ttr' => 'TTR',
'Class:Incident/Attribute:ttr+' => '',
'Class:Incident/Attribute:tto_escalation_deadline' => 'Echéance TTO',
'Class:Incident/Attribute:tto_escalation_deadline+' => '',
'Class:Incident/Attribute:sla_tto_passed' => 'SLA TTO dépassé ?',
'Class:Incident/Attribute:sla_tto_passed+' => 'SLA TTO dépassé ?',
'Class:Incident/Attribute:sla_tto_over' => 'Dépassement SLA TTO',
'Class:Incident/Attribute:sla_tto_over+' => '',
'Class:Incident/Attribute:ttr_escalation_deadline' => 'Echéance TTR',
'Class:Incident/Attribute:ttr_escalation_deadline+' => '',
'Class:Incident/Attribute:sla_ttr_passed' => 'SLA TTR dépassé ?',
'Class:Incident/Attribute:sla_ttr_passed+' => '',
'Class:Incident/Attribute:sla_ttr_over' => 'Dépassement SLA TTR',
'Class:Incident/Attribute:sla_ttr_over+' => '',
'Class:Incident/Attribute:time_spent' => 'Délai de résolution',
'Class:Incident/Attribute:time_spent+' => '',
'Class:Incident/Attribute:resolution_code' => 'Code de résolution',
'Class:Incident/Attribute:resolution_code+' => '',
'Class:Incident/Attribute:resolution_code/Value:assistance' => 'assistance',
'Class:Incident/Attribute:resolution_code/Value:assistance+' => 'assistance',
'Class:Incident/Attribute:resolution_code/Value:bug fixed' => 'Résolution de bog',
'Class:Incident/Attribute:resolution_code/Value:bug fixed+' => 'Résolution de bog',
'Class:Incident/Attribute:resolution_code/Value:hardware repair' => 'Réparation matériel',
'Class:Incident/Attribute:resolution_code/Value:hardware repair+' => 'Réparation matériel',
'Class:Incident/Attribute:resolution_code/Value:other' => 'autre',
'Class:Incident/Attribute:resolution_code/Value:other+' => 'autre',
'Class:Incident/Attribute:resolution_code/Value:software patch' => 'patch logiciel',
'Class:Incident/Attribute:resolution_code/Value:software patch+' => 'patch logiciel',
'Class:Incident/Attribute:resolution_code/Value:system update' => 'mise à jour système',
'Class:Incident/Attribute:resolution_code/Value:system update+' => 'mise à jour système',
'Class:Incident/Attribute:resolution_code/Value:training' => 'formation',
'Class:Incident/Attribute:resolution_code/Value:training+' => 'formation',
'Class:Incident/Attribute:solution' => 'Solution',
'Class:Incident/Attribute:solution+' => '',
'Class:Incident/Attribute:pending_reason' => 'Raison de suspension',
'Class:Incident/Attribute:pending_reason+' => '',
'Class:Incident/Attribute:parent_incident_id' => 'Incident parent',
'Class:Incident/Attribute:parent_incident_id+' => '',
'Class:Incident/Attribute:parent_incident_ref' => 'Référence incident parent',
'Class:Incident/Attribute:parent_incident_ref+' => '',
'Class:Incident/Attribute:parent_change_id' => 'Changement parent',
'Class:Incident/Attribute:parent_change_id+' => '',
'Class:Incident/Attribute:parent_change_ref' => 'Ref Changement parent',
'Class:Incident/Attribute:parent_change_ref+' => '',
'Class:Incident/Attribute:related_request_list' => 'Requêtes filles',
'Class:Incident/Attribute:related_request_list+' => '',
'Class:Incident/Attribute:child_incidents_list' => 'Incidents fils',
'Class:Incident/Attribute:child_incidents_list+' => '',
'Class:Incident/Attribute:public_log' => 'Journal public',
'Class:Incident/Attribute:public_log+' => '',
'Class:Incident/Attribute:user_satisfaction' => 'Satisfaction client',
'Class:Incident/Attribute:user_satisfaction+' => '',
'Class:Incident/Attribute:user_satisfaction/Value:1' => 'Très satisfait',
'Class:Incident/Attribute:user_satisfaction/Value:1+' => 'Très satisfait',
'Class:Incident/Attribute:user_satisfaction/Value:2' => 'Fairly statisfied',
'Class:Incident/Attribute:user_satisfaction/Value:2+' => 'Fairly statisfied',
'Class:Incident/Attribute:user_satisfaction/Value:3' => 'Rather Dissatified',
'Class:Incident/Attribute:user_satisfaction/Value:3+' => 'Rather Dissatified',
'Class:Incident/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied',
'Class:Incident/Attribute:user_satisfaction/Value:4+' => 'Very Dissatisfied',
'Class:Incident/Attribute:user_comment' => 'Commentaire client',
'Class:Incident/Attribute:user_comment+' => '',
'Class:Incident/Attribute:parent_incident_id_friendlyname' => 'Nom usuel de l\'incident parent',
'Class:Incident/Attribute:parent_incident_id_friendlyname+' => '',
'Class:Incident/Stimulus:ev_assign' => 'Assigner',
'Class:Incident/Stimulus:ev_assign+' => '',
'Class:Incident/Stimulus:ev_reassign' => 'Réassigner',
'Class:Incident/Stimulus:ev_reassign+' => '',
'Class:Incident/Stimulus:ev_pending' => 'En attente',
'Class:Incident/Stimulus:ev_pending+' => '',
'Class:Incident/Stimulus:ev_timeout' => 'ev_timeout',
'Class:Incident/Stimulus:ev_timeout+' => '',
'Class:Incident/Stimulus:ev_autoresolve' => 'Résolution automatique',
'Class:Incident/Stimulus:ev_autoresolve+' => '',
'Class:Incident/Stimulus:ev_autoclose' => 'Fermeture automatique',
'Class:Incident/Stimulus:ev_autoclose+' => '',
'Class:Incident/Stimulus:ev_resolve' => 'Marquer comme résolu',
'Class:Incident/Stimulus:ev_resolve+' => '',
'Class:Incident/Stimulus:ev_close' => 'Clore cette requête',
'Class:Incident/Stimulus:ev_close+' => '',
'Class:Incident/Stimulus:ev_reopen' => 'Ré-ouvrir',
'Class:Incident/Stimulus:ev_reopen+' => '',
));
Dict::Add('FR FR', 'French', 'Français', array(
'Menu:IncidentManagement' => 'Gestion des incidents',
'Menu:IncidentManagement+' => 'Gestion des incidents',
'Menu:Incident:Overview' => 'Vue d\'ensemble',
'Menu:Incident:Overview+' => 'Vue d\'ensemble',
'Menu:NewIncident' => 'Nouvel Incident',
'Menu:NewIncident+' => 'Créer un nouveau ticket d\'incident',
'Menu:SearchIncidents' => 'Rechercher des incidents',
'Menu:SearchIncidents+' => 'Rechercher parmi les tickets d\'incidents',
'Menu:Incident:Shortcuts' => 'Raccourcis',
'Menu:Incident:Shortcuts+' => '',
'Menu:Incident:MyIncidents' => 'Mes tickets',
'Menu:Incident:MyIncidents+' => 'Tickets d\'incident qui me sont assignés',
'Menu:Incident:EscalatedIncidents' => 'Ticket en cours d\'escalade',
'Menu:Incident:EscalatedIncidents+' => 'Ticket d\'incident en cours d\'escalade',
'Menu:Incident:OpenIncidents' => 'Ticket ouverts',
'Menu:Incident:OpenIncidents+' => 'Tous les tickets d\'incident ouverts',
'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents des 14 derniers jours par priorité',
'UI-IncidentManagementOverview-Last-14-days' => 'Incidents des 14 derniers jours',
'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidents ouverts par statut',
'UI-IncidentManagementOverview-OpenIncidentByAgent' => 'Incidents ouverts par agent',
'UI-IncidentManagementOverview-OpenIncidentByCustomer' => 'Incidents ouverts par client',
));
?>

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datamodels/2.x/itop-incident-mgmt-itil/module.itop-incident-mgmt-itil.php Executable file
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<?php
SetupWebPage::AddModule(
__FILE__, // Path to the current file, all other file names are relative to the directory containing this file
'itop-incident-mgmt-itil/2.0.0',
array(
// Identification
//
'label' => 'Incident Management ITIL V3',
'category' => 'business',
// Setup
//
'dependencies' => array(
'itop-config-mgmt/2.0.0',
'itop-tickets/2.0.0',
),
'mandatory' => false,
'visible' => true,
// Components
//
'datamodel' => array(
'model.itop-incident-mgmt-itil.php',
),
'data.struct' => array(
),
'data.sample' => array(
//'data.sample.itop-request-mgmt.xml',
),
// Documentation
//
'doc.manual_setup' => '',
'doc.more_information' => '/doc/itop-documentation.htm#IncidentMgmt',
// Default settings
//
'settings' => array(
),
)
);
?>

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datamodels/2.x/itop-incident-mgmt-itil/overview.xml Executable file
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<?xml version="1.0"?>
<dashboard xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<layout>DashboardLayoutTwoCols</layout>
<title>UI:IncidentMgmtMenuOverview:Title</title>
<cells>
<cell>
<dashlet id="1" xsi:type="DashletGroupByPie">
<title>UI-IncidentManagementOverview-IncidentByPriority-last-14-days</title>
<query>SELECT Incident WHERE DATE_SUB(NOW(), INTERVAL 14 DAY) &lt; start_date</query>
<group_by>priority</group_by>
<style>pie</style>
</dashlet>
</cell>
<cell>
<dashlet id="2" xsi:type="DashletGroupByBars">
<title>UI-IncidentManagementOverview-Last-14-days</title>
<query>SELECT Incident WHERE DATE_SUB(NOW(), INTERVAL 14 DAY) &lt; start_date</query>
<group_by>start_date:day_of_month</group_by>
<style>bars</style>
</dashlet>
</cell>
<cell>
<dashlet id="3" xsi:type="DashletGroupByTable">
<title>UI-IncidentManagementOverview-OpenIncidentByStatus</title>
<query>SELECT Incident WHERE status NOT IN ('closed','rejected')</query>
<group_by>status</group_by>
<style>table</style>
</dashlet>
</cell>
<cell>
<dashlet id="4" xsi:type="DashletGroupByTable">
<title>UI-IncidentManagementOverview-OpenIncidentByAgent</title>
<query>SELECT Incident WHERE status NOT IN ('closed','rejected')</query>
<group_by>agent_id</group_by>
<style>table</style>
</dashlet>
</cell>
<cell>
<dashlet id="5" xsi:type="DashletGroupByTable">
<title>UI-IncidentManagementOverview-OpenIncidentByCustomer</title>
<query>SELECT Incident WHERE status NOT IN ('closed','rejected')</query>
<group_by>org_id</group_by>
<style>table</style>
</dashlet>
</cell>
<cell>
<dashlet id="0" xsi:type="DashletEmptyCell"/>
</cell>
<cell>
<dashlet id="0" xsi:type="DashletEmptyCell"/>
</cell>
</cells>
</dashboard>