diff --git a/datamodels/2.x/itop-tickets/data/de_de.data.itop-tickets.xml b/datamodels/2.x/itop-tickets/data/de_de.data.itop-tickets.xml
index 126a56e04..b938ceaf1 100644
--- a/datamodels/2.x/itop-tickets/data/de_de.data.itop-tickets.xml
+++ b/datamodels/2.x/itop-tickets/data/de_de.data.itop-tickets.xml
@@ -4,7 +4,7 @@
Bearbeiter des Tickets
Kann in Benachrichtigungen genutzt werden, um den Bearbeiter des Tickets zu verständigen.
yes
- SELECT Person WHERE id=:this->agent_id
+ agent_id]]>
id,email
QueryOQL
@@ -14,7 +14,7 @@
Es wird keine E-Mail gesendet, wenn die auslösende Person der Benachrichtigung der Bearbeiter des Tickets ist.
yes
- SELECT Person WHERE id=:this->agent_id AND id != :current_contact_id
+ agent_id AND id != :current_contact_id]]>
id,email
QueryOQL
@@ -22,10 +22,10 @@
Melder und Kontaktliste des Tickets
Kann in Benachrichtigungen verwendet werden, um den Melder und alle verknüpften Kontakte eines Tickets zu verständigen.
yes
- SELECT Contact AS C JOIN lnkContactToTicket AS L ON L.contact_id=C.id WHERE L.ticket_id=:this->id
+ id
UNION
- SELECT Person WHERE id=:this->caller_id
-
+ SELECT Person WHERE id=:this->caller_id
+ ]]>
id,email
QueryOQL
@@ -33,7 +33,7 @@
Melder des Tickets
Kann in Benachrichtigungen verwendet werden, um den Melder zu verständigen.
yes
- SELECT Person WHERE id=:this->caller_id
+ caller_id]]>
id,email
QueryOQL
@@ -41,7 +41,7 @@
Kontaktliste des Tickets
Kann in Benachrichtigungen verwendet werden, um alle verknüpften Kontakte eines Tickets zu verständigen
yes
- SELECT Contact AS C JOIN lnkContactToTicket AS L ON L.contact_id=C.id WHERE L.ticket_id=:this->id
+ id]]>
id,email
QueryOQL
@@ -49,7 +49,7 @@
Manager des Ticketmelders
Kann in Benachrichtigungen verwendet werden, um den Manager des Melders eines Tickets zu verständigen.
yes
- SELECT Person AS manager JOIN Person AS employee ON employee.manager_id = manager.id WHERE employee.id=:this->caller_id
+ caller_id]]>
id,email
QueryOQL
@@ -59,7 +59,7 @@
Wird dieser Befehl allein ausgelöst, wird die Person zurückgegeben, die mit dem angemeldeten Benutzer verknüpft ist, der diesen Befehl ausführt.
yes
- SELECT Person WHERE id = :current_contact_id
+
id,email
QueryOQL
@@ -67,9 +67,9 @@
Teammitglieder des Tickets
Kann in Benachrichtigungen verwendet werden, um den alle Mitglieder des Teams zu verständigen, an das das Ticket verteilt ist.
yes
- SELECT Person AS P JOIN lnkPersonToTeam AS L ON L.person_id=P.id
- WHERE L.team_id = :this->team_id
-
+ team_id
+ ]]>
id,email
QueryOQL
@@ -79,9 +79,9 @@
Der Bearbeiter des Tickets ist aus dieser Liste ausgeschlossen.
yes
- SELECT Person AS P JOIN lnkPersonToTeam AS L ON L.person_id=P.id
- WHERE L.team_id = :this->team_id AND P.id != :this->agent_id
-
+ team_id AND P.id != :this->agent_id
+ ]]>
id,email
QueryOQL
@@ -89,7 +89,7 @@
Team des Tickets
Kann in Benachrichtigungen verwendet werden, um das Team, an das das Ticket verteilt ist, über eine hinterlegte Team-Mail-Adresse zu benachrichtigen.
yes
- SELECT Team WHERE id = :this->team_id
+ team_id]]>
id,email
QueryOQL
@@ -97,9 +97,9 @@
Kontaktliste eines Funktionales CI
Kann in Benachrichtigungen verwendet werden, um alle verknüpften Kontakte eines Funktionales CI zu verständigen
yes
- SELECT Contact AS C JOIN lnkContactToFunctionalCI AS L ON L.contact_id=C.id
- WHERE L.functionalci_id = :this->id
-
+ id
+ ]]>
id,email
QueryOQL
@@ -107,9 +107,9 @@
Kontaktliste eines Dienstes
Kann in Benachrichtigungen verwendet werden, um alle verknüpften Kontakte eines Dienstes zu verständigen
yes
- SELECT Contact AS C JOIN lnkContactToService AS L ON L.contact_id=C.id
- WHERE L.service_id = :this->id
-
+ id
+ ]]>
id,email
QueryOQL
@@ -117,9 +117,9 @@
Kontaktliste eines Vertrages
Kann in Benachrichtigungen verwendet werden, um alle verknüpften Kontakte eines Vertrages zu verständigen
yes
- SELECT Contact AS C JOIN lnkContactToContract AS L ON L.contact_id=C.id
- WHERE L.contract_id = :this->id
-
+ id
+ ]]>
id,email
QueryOQL
diff --git a/datamodels/2.x/itop-tickets/data/en_us.data.itop-tickets.xml b/datamodels/2.x/itop-tickets/data/en_us.data.itop-tickets.xml
index dfb868dc2..64a0dd821 100644
--- a/datamodels/2.x/itop-tickets/data/en_us.data.itop-tickets.xml
+++ b/datamodels/2.x/itop-tickets/data/en_us.data.itop-tickets.xml
@@ -4,7 +4,7 @@
Agent of the Ticket
Can be used in Notification, to notify the agent of a Ticket.
yes
- SELECT Person WHERE id=:this->agent_id
+ agent_id]]>
id,email
QueryOQL
@@ -14,7 +14,7 @@
No email will be send if the person who triggered that notification is the agent himself.
yes
- SELECT Person WHERE id=:this->agent_id AND id != :current_contact_id
+ agent_id AND id != :current_contact_id]]>
id,email
QueryOQL
@@ -22,10 +22,10 @@
Caller and Contacts linked to the Ticket
Can be used in Notification, to notify the caller and all contacts associated to a Ticket
yes
- SELECT Contact AS C JOIN lnkContactToTicket AS L ON L.contact_id=C.id WHERE L.ticket_id=:this->id
+ id
UNION
- SELECT Person WHERE id=:this->caller_id
-
+ SELECT Person WHERE id=:this->caller_id
+ ]]>
id,email
QueryOQL
@@ -33,7 +33,7 @@
Caller of the Ticket
To be used in Notification, to notify the caller of a Ticket
yes
- SELECT Person WHERE id=:this->caller_id
+ caller_id]]>
id,email
QueryOQL
@@ -41,7 +41,7 @@
Contacts linked to the Ticket
Can be used in Notification, to notify contacts associated to a Ticket
yes
- SELECT Contact AS C JOIN lnkContactToTicket AS L ON L.contact_id=C.id WHERE L.ticket_id=:this->id
+ id]]>
id,email
QueryOQL
@@ -49,7 +49,7 @@
Manager of the Ticket caller
Can be used in Ticket Notification, to notify the manager of the caller.
yes
- SELECT Person AS manager JOIN Person AS employee ON employee.manager_id = manager.id WHERE employee.id=:this->caller_id
+ caller_id]]>
id,email
QueryOQL
@@ -59,7 +59,7 @@
If used alone, it returns the person connected to iTop and running that query.
yes
- SELECT Person WHERE id = :current_contact_id
+
id,email
QueryOQL
@@ -67,9 +67,9 @@
Team members of the Ticket
Can be used in Notification, to notify the team members, to which the Ticket was dispatched.
yes
- SELECT Person AS P JOIN lnkPersonToTeam AS L ON L.person_id=P.id
- WHERE L.team_id = :this->team_id
-
+ team_id
+ ]]>
id,email
QueryOQL
@@ -79,9 +79,9 @@
The agent himself is excluded from that list.
yes
- SELECT Person AS P JOIN lnkPersonToTeam AS L ON L.person_id=P.id
- WHERE L.team_id = :this->team_id AND P.id != :this->agent_id
-
+ team_id AND P.id != :this->agent_id
+ ]]>
id,email
QueryOQL
@@ -89,7 +89,7 @@
Team of the Ticket
Can be used in Notification, to notify the team generic email, to which the Ticket was dispatched.
yes
- SELECT Team WHERE id = :this->team_id
+ team_id]]>
id,email
QueryOQL
@@ -97,9 +97,9 @@
Contacts of a Functional CI
Can be used in Notification, to notify the Contacts linked to the Functional CI.
yes
- SELECT Contact AS C JOIN lnkContactToFunctionalCI AS L ON L.contact_id=C.id
- WHERE L.functionalci_id = :this->id
-
+ id
+ ]]>
id,email
QueryOQL
@@ -107,9 +107,9 @@
Contacts of a Service
Can be used in Notification, to notify the Contacts linked to the Service.
yes
- SELECT Contact AS C JOIN lnkContactToService AS L ON L.contact_id=C.id
- WHERE L.service_id = :this->id
-
+ id
+ ]]>
id,email
QueryOQL
@@ -117,9 +117,9 @@
Contacts of a Contract
Can be used in Notification, to notify the Contacts linked to the Contract.
yes
- SELECT Contact AS C JOIN lnkContactToContract AS L ON L.contact_id=C.id
- WHERE L.contract_id = :this->id
-
+ id
+ ]]>
id,email
QueryOQL
diff --git a/datamodels/2.x/itop-tickets/data/fr_fr.data.itop-tickets.xml b/datamodels/2.x/itop-tickets/data/fr_fr.data.itop-tickets.xml
index 07c2c8b2c..88a706315 100644
--- a/datamodels/2.x/itop-tickets/data/fr_fr.data.itop-tickets.xml
+++ b/datamodels/2.x/itop-tickets/data/fr_fr.data.itop-tickets.xml
@@ -4,7 +4,7 @@
L'agent du ticket
Utilisable dans les notifications, pour informer l'agent en charge du ticket.
yes
- SELECT Person WHERE id=:this->agent_id
+ agent_id]]>
id,email
QueryOQL
@@ -13,7 +13,7 @@
Utilisable dans les notifications, pour informer l'agent en charge du ticket, sauf si c'est l'agent lui-même qui déclenche la notification
yes
- SELECT Person WHERE id=:this->agent_id AND id != :current_contact_id
+ agent_id AND id != :current_contact_id]]>
id,email
QueryOQL
@@ -21,9 +21,9 @@
Le demandeur et les contacts liés au Ticket
Utilisable dans les notifications, pour informer le demandeur ainsi que tout les contacts liés au ticket
yes
- SELECT Contact AS C JOIN lnkContactToTicket AS L ON L.contact_id=C.id WHERE L.ticket_id=:this->id
- UNION SELECT Person WHERE id=:this->caller_id
-
+ id
+ UNION SELECT Person WHERE id=:this->caller_id
+ ]]>
id,email
QueryOQL
@@ -31,7 +31,7 @@
Le demandeur du Ticket
Utilisable dans les notifications, pour informer le demandeur du ticket
yes
- SELECT Person WHERE id=:this->caller_id
+ caller_id]]>
id,email
QueryOQL
@@ -39,7 +39,7 @@
Les contacts liés au Ticket
Utilisable dans les notifications, pour informer tout les contacts liés au ticket
yes
- SELECT Contact AS C JOIN lnkContactToTicket AS L ON L.contact_id=C.id WHERE L.ticket_id=:this->id
+ id]]>
id,email
QueryOQL
@@ -47,7 +47,7 @@
Le manager du demandeur
Utilisable dans les notifications, pour informer le manager du demandeur d'un Ticket
yes
- SELECT Person AS manager JOIN Person AS employee ON employee.manager_id = manager.id WHERE employee.id=:this->caller_id
+ caller_id]]>
id,email
QueryOQL
@@ -57,7 +57,7 @@
Utilisée seule, cette requête retourne la personne liée à l'utilisateur iTop qui l'execute.
yes
- SELECT Person WHERE id = :current_contact_id
+
id,email
QueryOQL
@@ -65,9 +65,9 @@
Les membres de l'équipe en charge du Ticket
Utilisable dans les notifications, pour informer les membres de l'équipe en charge du ticket.
yes
- SELECT Person AS P JOIN lnkPersonToTeam AS L ON L.person_id=P.id
- WHERE L.team_id = :this->team_id
-
+ team_id
+ ]]>
id,email
QueryOQL
@@ -77,9 +77,9 @@
L'agent lui-même est exclus de cette liste.
yes
- SELECT Person AS P JOIN lnkPersonToTeam AS L ON L.person_id=P.id
- WHERE L.team_id = :this->team_id AND P.id != :this->agent_id
-
+ team_id AND P.id != :this->agent_id
+ ]]>
id,email
QueryOQL
@@ -87,7 +87,7 @@
L'équipe du Ticket
Utilisable dans les notifications, pour informer l'équipe en charge du ticket, via son email générique.
yes
- SELECT Team WHERE id = :this->team_id
+ team_id]]>
id,email
QueryOQL
@@ -95,9 +95,9 @@
Les contacts d'un CI fonctionnel
Utilisable dans les notifications, pour informer les contacts liés au CI fonctionnel courant.
yes
- SELECT Contact AS C JOIN lnkContactToFunctionalCI AS L ON L.contact_id=C.id
- WHERE L.functionalci_id = :this->id
-
+ id
+ ]]>
id,email
QueryOQL
@@ -105,9 +105,9 @@
Les contacts d'un Service
Utilisable dans les notifications, pour informer les contacts liés au Service courant.
yes
- SELECT Contact AS C JOIN lnkContactToService AS L ON L.contact_id=C.id
- WHERE L.service_id = :this->id
-
+ id
+ ]]>
id,email
QueryOQL
@@ -115,9 +115,9 @@
Les contacts d'un Contrat
Utilisable dans les notifications, pour informer les contacts liés au Contrat courant.
yes
- SELECT Contact AS C JOIN lnkContactToContract AS L ON L.contact_id=C.id
- WHERE L.contract_id = :this->id
-
+ id
+ ]]>
id,email
QueryOQL