N° 8142 - include Greptile feedbacks

2026-05-19 23:32:17 +02:00 · 2026-05-04 14:32:26 +02:00
parent efd1581554
commit 7bdcfbca2a
51 changed files with 66 additions and 66 deletions
--- a/datamodels/2.x/itop-faq-light/dictionaries/cs.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/cs.dict.itop-faq-light.php
@@ -46,7 +46,7 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 ]);
 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Odkazy',
 	'Menu:FAQCategory' => 'Kategorie FAQ',
 	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
--- a/datamodels/2.x/itop-faq-light/dictionaries/da.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/da.dict.itop-faq-light.php
@@ -45,7 +45,7 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 ]);
 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Genvej',
 	'Menu:FAQCategory' => 'FAQ-Kategorier',
 	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
--- a/datamodels/2.x/itop-faq-light/dictionaries/de.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/de.dict.itop-faq-light.php
@@ -45,7 +45,7 @@ Dict::Add('DE DE', 'German', 'Deutsch', [
 ]);
 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ-Kategorien',
 	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
--- a/datamodels/2.x/itop-faq-light/dictionaries/en.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/en.dict.itop-faq-light.php
@@ -85,7 +85,7 @@ Dict::Add('EN US', 'English', 'English', [
 ]);
 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ categories',
 	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)',
--- a/datamodels/2.x/itop-faq-light/dictionaries/en_gb.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/en_gb.dict.itop-faq-light.php
@@ -85,7 +85,7 @@ Dict::Add('EN GB', 'British English', 'British English', [
 ]);
 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:FAQCategory' => 'FAQ categories',
 	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)',
--- a/datamodels/2.x/itop-faq-light/dictionaries/es_cr.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/es_cr.dict.itop-faq-light.php
@@ -42,7 +42,7 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 ]);
 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Acceso Rápido',
 	'Menu:FAQCategory' => 'Categorías de FAQ',
 	'Menu:FAQCategory+' => 'Categorías FAQ',
--- a/datamodels/2.x/itop-faq-light/dictionaries/hu.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/hu.dict.itop-faq-light.php
@@ -44,7 +44,7 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 ]);
 Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:ProblemManagement' => 'Problémakezelés',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Gyorsgombok',
 	'Menu:FAQCategory' => 'Tudástár kategória',
 	'Menu:FAQCategory+' => 'Tudástár kategóriák',
--- a/datamodels/2.x/itop-faq-light/dictionaries/it.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/it.dict.itop-faq-light.php
@@ -44,7 +44,7 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 ]);
 Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:ProblemManagement' => 'Gestione dei problemi',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Scorciatoia',
 	'Menu:FAQCategory' => 'Categoria FAQ',
 	'Menu:FAQCategory+' => 'Tutte le categorie FAQ',
--- a/datamodels/2.x/itop-faq-light/dictionaries/ja.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/ja.dict.itop-faq-light.php
@@ -44,7 +44,7 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 ]);
 Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:ProblemManagement' => '問題管理',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'ショートカット',
 	'Menu:FAQCategory' => 'FAQカテゴリ',
 	'Menu:FAQCategory+' => '全てのFAQカテゴリ',
--- a/datamodels/2.x/itop-faq-light/dictionaries/nl.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/nl.dict.itop-faq-light.php
@@ -46,7 +46,7 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 ]);
 Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:ProblemManagement' => 'Probleem Management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Snelkoppelingen',
 	'Menu:FAQCategory' => 'FAQ-categorieën',
 	'Menu:FAQCategory+' => 'Alle FAQ-categorieën',
--- a/datamodels/2.x/itop-faq-light/dictionaries/pl.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/pl.dict.itop-faq-light.php
@@ -44,7 +44,7 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 ]);
 Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:ProblemManagement' => 'Zarządzanie problemami',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Skróty',
 	'Menu:FAQCategory' => 'Kategorie pytań FAQ',
 	'Menu:FAQCategory+' => 'Wszystkie kategorie pytań FAQ',
--- a/datamodels/2.x/itop-faq-light/dictionaries/pt_br.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/pt_br.dict.itop-faq-light.php
@@ -44,7 +44,7 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 ]);
 Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:ProblemManagement' => 'Gerencimento de problemas',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Atalhos',
 	'Menu:FAQCategory' => 'Categorias de FAQ',
 	'Menu:FAQCategory+' => 'Lista de Categorias de FAQ',
--- a/datamodels/2.x/itop-faq-light/dictionaries/ru.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/ru.dict.itop-faq-light.php
@@ -45,7 +45,7 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
 ]);
 Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:ProblemManagement' => 'Управление проблемами',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Ярлыки',
 	'Menu:FAQCategory' => 'Категории FAQ',
 	'Menu:FAQCategory+' => 'Категории FAQ',
--- a/datamodels/2.x/itop-faq-light/dictionaries/sk.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/sk.dict.itop-faq-light.php
@@ -44,7 +44,7 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 ]);
 Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:ProblemManagement' => 'Problem management~~',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts~~',
 	'Menu:FAQCategory' => 'FAQ categories~~',
 	'Menu:FAQCategory+' => 'A typology to categorize frequently asked questions (FAQ)~~',
--- a/datamodels/2.x/itop-faq-light/dictionaries/tr.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/tr.dict.itop-faq-light.php
@@ -45,7 +45,7 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 ]);
 Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:ProblemManagement' => 'Problem yönetimi',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Kısayollar',
 	'Menu:FAQCategory' => 'SSS kategorileri',
 	'Menu:FAQCategory+' => 'Tüm SSS kategorileri',
--- a/datamodels/2.x/itop-faq-light/dictionaries/zh_cn.dict.itop-faq-light.php
+++ b/datamodels/2.x/itop-faq-light/dictionaries/zh_cn.dict.itop-faq-light.php
@@ -80,7 +80,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 ]);
 Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:ProblemManagement' => '问题管理',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => '快捷方式',
 	'Menu:FAQCategory' => 'FAQ 类别',
 	'Menu:FAQCategory+' => '所有 FAQ 类别',
--- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php
+++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php
@@ -134,7 +134,7 @@ Dict::Add('EN US', 'English', 'English', [
 	'Class:Incident/Attribute:servicesubcategory_name' => 'Service subcategory name',
 	'Class:Incident/Attribute:servicesubcategory_name+' => '',
 	'Class:Incident/Attribute:escalation_flag' => 'Hot Flag',
-	'Class:Incident/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Escalated incidents" menu',
+	'Class:Incident/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Under escalation" menu',
 	'Class:Incident/Attribute:escalation_flag/Value:no' => 'No',
 	'Class:Incident/Attribute:escalation_flag/Value:no+' => '',
 	'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/cs.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/cs.dict.itop-knownerror-mgmt.php
@@ -99,7 +99,7 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [

 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Odkazy',
 	'Menu:NewError' => 'Nová známá chyba',
 	'Menu:NewError+' => 'Vytvoření nové známé chyby',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/da.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/da.dict.itop-knownerror-mgmt.php
@@ -98,7 +98,7 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [

 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Genvej',
 	'Menu:NewError' => 'Ny kendt fejl',
 	'Menu:NewError+' => '',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/de.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/de.dict.itop-knownerror-mgmt.php
@@ -98,7 +98,7 @@ Dict::Add('DE DE', 'German', 'Deutsch', [

 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'Neuer Known Error',
 	'Menu:NewError+' => 'Neuen Known Error dokumentieren',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/en.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/en.dict.itop-knownerror-mgmt.php
@@ -138,7 +138,7 @@ Dict::Add('EN US', 'English', 'English', [

 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'New known error',
 	'Menu:NewError+' => 'Creation of a new known error',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/en_gb.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/en_gb.dict.itop-knownerror-mgmt.php
@@ -138,7 +138,7 @@ Dict::Add('EN GB', 'British English', 'British English', [

 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts',
 	'Menu:NewError' => 'New known error',
 	'Menu:NewError+' => 'Creation of a new known error',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/es_cr.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/es_cr.dict.itop-knownerror-mgmt.php
@@ -95,7 +95,7 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [

 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Acceso Rápido',
 	'Menu:NewError' => 'Nuevo Error Conocido',
 	'Menu:NewError+' => 'Nuevo Error Conocido',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/hu.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/hu.dict.itop-knownerror-mgmt.php
@@ -97,7 +97,7 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [

 Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:ProblemManagement' => 'Problémakezelés',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Gyorsgomb',
 	'Menu:NewError' => 'Új ismert hiba',
 	'Menu:NewError+' => '',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/it.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/it.dict.itop-knownerror-mgmt.php
@@ -97,7 +97,7 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [

 Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:ProblemManagement' => 'Gestione dei problemi',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Scorciatoia',
 	'Menu:NewError' => 'Nuovo errore conosciuto',
 	'Menu:NewError+' => 'Creazione di un nuovo errore conosciuto',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/ja.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/ja.dict.itop-knownerror-mgmt.php
@@ -97,7 +97,7 @@ Dict::Add('JA JP', 'Japanese', '日本語', [

 Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:ProblemManagement' => '問題管理',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'ショートカット',
 	'Menu:NewError' => '新規既知のエラー',
 	'Menu:NewError+' => '新規既知のエラーの作成',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/nl.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/nl.dict.itop-knownerror-mgmt.php
@@ -99,7 +99,7 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [

 Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:ProblemManagement' => 'Probleem Management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Snelkoppelingen',
 	'Menu:NewError' => 'Nieuwe gekende fout',
 	'Menu:NewError+' => 'Maak een nieuwe gekende fout aan',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/pl.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/pl.dict.itop-knownerror-mgmt.php
@@ -97,7 +97,7 @@ Dict::Add('PL PL', 'Polish', 'Polski', [

 Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:ProblemManagement' => 'Zarządzanie problemami',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Skróty',
 	'Menu:NewError' => 'Nowy znany błąd',
 	'Menu:NewError+' => 'Utworzenie nowego znanego błędu',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/pt_br.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/pt_br.dict.itop-knownerror-mgmt.php
@@ -97,7 +97,7 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [

 Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:ProblemManagement' => 'Gerenciamento de Problemas',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Atalhos',
 	'Menu:NewError' => 'Novo erro conhecido',
 	'Menu:NewError+' => '',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/ru.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/ru.dict.itop-knownerror-mgmt.php
@@ -98,7 +98,7 @@ Dict::Add('RU RU', 'Russian', 'Русский', [

 Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:ProblemManagement' => 'Управление проблемами',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Ярлыки',
 	'Menu:NewError' => 'Новая известная ошибка',
 	'Menu:NewError+' => 'Создать новую известную ошибку',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/sk.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/sk.dict.itop-knownerror-mgmt.php
@@ -97,7 +97,7 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [

 Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:ProblemManagement' => 'Problem Management~~',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Shortcuts~~',
 	'Menu:NewError' => 'New known error~~',
 	'Menu:NewError+' => 'Creation of a new known error~~',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/tr.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/tr.dict.itop-knownerror-mgmt.php
@@ -98,7 +98,7 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [

 Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:ProblemManagement' => 'Problem Yönetimi',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => 'Kısayollar',
 	'Menu:NewError' => 'Yeni bilinen hata',
 	'Menu:NewError+' => 'Yeni bilinen hata yatarımı',
--- a/datamodels/2.x/itop-knownerror-mgmt/dictionaries/zh_cn.dict.itop-knownerror-mgmt.php
+++ b/datamodels/2.x/itop-knownerror-mgmt/dictionaries/zh_cn.dict.itop-knownerror-mgmt.php
@@ -133,7 +133,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [

 Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:ProblemManagement' => '问题管理',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Shortcuts' => '快捷方式',
 	'Menu:NewError' => '新建已知问题',
 	'Menu:NewError+' => '新建已知问题',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/cs.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/cs.dict.itop-problem-mgmt.php
@@ -14,7 +14,7 @@
 */
 Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:ProblemManagement' => 'Správa problémů',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Přehled',
 	'Menu:Problem:Overview+' => 'Přehled',
 	'Menu:NewProblem' => 'Nový problém',
@@ -25,7 +25,7 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [
 	'Menu:Problem:MyProblems' => 'Mé problémy',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Všechny otevřené problémy',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problémy podle služby',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problémy podle služby',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problémy podle priority',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/da.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/da.dict.itop-problem-mgmt.php
@@ -13,7 +13,7 @@
 */
 Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Oversigt',
 	'Menu:Problem:Overview+' => 'Oversigt',
 	'Menu:NewProblem' => 'Nyt Problem',
@@ -24,7 +24,7 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [
 	'Menu:Problem:MyProblems' => 'Mine Problemer',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Alle uløste problemer',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemer efter ydelse',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemer efter ydelse',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemer efter prioritet',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/de.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/de.dict.itop-problem-mgmt.php
@@ -13,7 +13,7 @@
 */
 Dict::Add('DE DE', 'German', 'Deutsch', [
 	'Menu:ProblemManagement' => 'Problem Management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Übersicht',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Neues Problem',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/en.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/en.dict.itop-problem-mgmt.php
@@ -49,7 +49,7 @@

 Dict::Add('EN US', 'English', 'English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload',
 	'Menu:Problem:Overview' => 'Overview',
 	'Menu:Problem:Overview+' => 'Overview',
 	'Menu:NewProblem' => 'New problem',
@@ -60,7 +60,7 @@ Dict::Add('EN US', 'English', 'English', [
 	'Menu:Problem:MyProblems' => 'My problems',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed',
 	'Menu:Problem:OpenProblems' => 'All open problems',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problems by priority',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/en_gb.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/en_gb.dict.itop-problem-mgmt.php
@@ -49,7 +49,7 @@

 Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:ProblemManagement' => 'Problem management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Overview',
 	'Menu:Problem:Overview+' => 'Overview',
 	'Menu:NewProblem' => 'New problem',
@@ -60,7 +60,7 @@ Dict::Add('EN GB', 'British English', 'British English', [
 	'Menu:Problem:MyProblems' => 'My problems',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed',
 	'Menu:Problem:OpenProblems' => 'All open problems',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problems by service',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problems by priority',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/es_cr.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/es_cr.dict.itop-problem-mgmt.php
@@ -10,7 +10,7 @@
 */
 Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:ProblemManagement' => 'Administración de Problemas',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Resumen de problemas',
 	'Menu:Problem:Overview+' => 'Resumen de problemas',
 	'Menu:NewProblem' => 'Nuevo problema',
@@ -21,7 +21,7 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
 	'Menu:Problem:MyProblems' => 'Problemas asignados a Mí',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Problemas abiertos',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemas por Servicio',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemas por Servicio',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemas por Prioridad',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/hu.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/hu.dict.itop-problem-mgmt.php
@@ -12,7 +12,7 @@
 */
 Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:ProblemManagement' => 'Problémakezelés',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Áttekintő',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Új probléma',
@@ -23,7 +23,7 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [
 	'Menu:Problem:MyProblems' => 'Saját problémák',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Nyitott problémák',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problémák szolgáltatásonként',
 	'UI-ProblemManagementOverview-ProblemByService+' => '',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problémák prioritás szerint',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/it.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/it.dict.itop-problem-mgmt.php
@@ -12,7 +12,7 @@
 */
 Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:ProblemManagement' => 'Gestione dei problemi',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Panoramica',
 	'Menu:Problem:Overview+' => 'Panoramica',
 	'Menu:NewProblem' => 'Nuovo problema',
@@ -23,7 +23,7 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [
 	'Menu:Problem:MyProblems' => 'I miei problemi',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Tutti i problemi aperti',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemi per servizio',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemi per servizio',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemi per priorità',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/ja.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/ja.dict.itop-problem-mgmt.php
@@ -12,7 +12,7 @@
 */
 Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:ProblemManagement' => '問題管理',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => '概要',
 	'Menu:Problem:Overview+' => '概要',
 	'Menu:NewProblem' => '新規問題',
@@ -23,7 +23,7 @@ Dict::Add('JA JP', 'Japanese', '日本語', [
 	'Menu:Problem:MyProblems' => '担当してる問題',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => '全オープン問題',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'サービス別問題',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'サービス別問題',
 	'UI-ProblemManagementOverview-ProblemByPriority' => '優先度別問題',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/nl.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/nl.dict.itop-problem-mgmt.php
@@ -15,7 +15,7 @@
 */
 Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:ProblemManagement' => 'Probleem Management',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Overzicht',
 	'Menu:Problem:Overview+' => 'Overzicht',
 	'Menu:NewProblem' => 'Nieuw probleem',
@@ -26,7 +26,7 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [
 	'Menu:Problem:MyProblems' => 'Mijn problemen',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Alle open problemen',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemen per service',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemen per service',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemen per prioriteit',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/pl.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/pl.dict.itop-problem-mgmt.php
@@ -12,7 +12,7 @@
 */
 Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:ProblemManagement' => 'Zarządzanie problemami',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Przegląd',
 	'Menu:Problem:Overview+' => 'Przegląd',
 	'Menu:NewProblem' => 'Nowy problem',
@@ -23,7 +23,7 @@ Dict::Add('PL PL', 'Polish', 'Polski', [
 	'Menu:Problem:MyProblems' => 'Moje problemy',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Wszystkie otwarte problemy',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemy według usług',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problemy według usług',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemy według priorytetu',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/pt_br.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/pt_br.dict.itop-problem-mgmt.php
@@ -12,7 +12,7 @@
 */
 Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:ProblemManagement' => 'Gerenciamento de problemas',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Visão geral',
 	'Menu:Problem:Overview+' => '',
 	'Menu:NewProblem' => 'Novo problema',
@@ -23,7 +23,7 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
 	'Menu:Problem:MyProblems' => 'Meus problemas',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Todos os problemas abertos',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problemas por serviço',
 	'UI-ProblemManagementOverview-ProblemByService+' => '',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problemas por prioridade',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/ru.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/ru.dict.itop-problem-mgmt.php
@@ -13,7 +13,7 @@
 */
 Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:ProblemManagement' => 'Управление проблемами',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Обзор',
 	'Menu:Problem:Overview+' => 'Управление проблемами - Обзор',
 	'Menu:NewProblem' => 'Новая проблема',
@@ -24,7 +24,7 @@ Dict::Add('RU RU', 'Russian', 'Русский', [
 	'Menu:Problem:MyProblems' => 'Назначенные мне',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Открытые',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Проблемы по услугам',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Проблемы по услугам',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Проблемы по приоритету',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/sk.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/sk.dict.itop-problem-mgmt.php
@@ -12,7 +12,7 @@
 */
 Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:ProblemManagement' => 'Problem management~~',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Overview~~',
 	'Menu:Problem:Overview+' => 'Overview~~',
 	'Menu:NewProblem' => 'New problem~~',
@@ -23,7 +23,7 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [
 	'Menu:Problem:MyProblems' => 'My problems~~',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'All open problems~~',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Problems by service~~',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Problems by service~~',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Problems by priority~~',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/tr.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/tr.dict.itop-problem-mgmt.php
@@ -13,7 +13,7 @@
 */
 Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:ProblemManagement' => 'Problem yönetimi',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => 'Özet',
 	'Menu:Problem:Overview+' => 'Özet',
 	'Menu:NewProblem' => 'Yeni Problem',
@@ -24,7 +24,7 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [
 	'Menu:Problem:MyProblems' => 'Problemlerim',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => 'Tüm açık problemler',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => 'Servis problemleri',
 	'UI-ProblemManagementOverview-ProblemByService+' => 'Servis problemleri',
 	'UI-ProblemManagementOverview-ProblemByPriority' => 'Önceliklere göre problemler',
--- a/datamodels/2.x/itop-problem-mgmt/dictionaries/zh_cn.dict.itop-problem-mgmt.php
+++ b/datamodels/2.x/itop-problem-mgmt/dictionaries/zh_cn.dict.itop-problem-mgmt.php
@@ -45,7 +45,7 @@
 // Class:<class_name>/Stimulus:<stimulus_code>+
 Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:ProblemManagement' => '问题管理',
-	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce heldesk workload~~',
+	'Menu:ProblemManagement+' => 'An ITIL process that identifies root causes of incidents, documents Known Errors and FAQs, in order to reduce helpdesk workload~~',
 	'Menu:Problem:Overview' => '概况',
 	'Menu:Problem:Overview+' => '概况',
 	'Menu:NewProblem' => '新建问题',
@@ -56,7 +56,7 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [
 	'Menu:Problem:MyProblems' => '我的问题',
 	'Menu:Problem:MyProblems+' => 'Problems assigned to me which are neither resolved nor closed~~',
 	'Menu:Problem:OpenProblems' => '所有打开的问题',
-	'Menu:Problem:OpenProblems+' => 'All problem tickets which are nor closed~~',
+	'Menu:Problem:OpenProblems+' => 'All problem tickets which are not closed~~',
 	'UI-ProblemManagementOverview-ProblemByService' => '按服务划分的问题',
 	'UI-ProblemManagementOverview-ProblemByService+' => '按服务划分的问题',
 	'UI-ProblemManagementOverview-ProblemByPriority' => '按优先级划分的问题',
--- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
+++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php
@@ -137,7 +137,7 @@ Dict::Add('EN US', 'English', 'English', [
 	'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name',
 	'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
 	'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag',
-	'Class:UserRequest/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Escalated requests" menu',
+	'Class:UserRequest/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Under escalation" menu',
 	'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
 	'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
 	'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes',
--- a/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php
+++ b/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php
@@ -143,7 +143,7 @@ Dict::Add('EN US', 'English', 'English', [
 	'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name',
 	'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
 	'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag',
-	'Class:UserRequest/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Escalated requests" menu',
+	'Class:UserRequest/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Under escalation" menu',
 	'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
 	'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
 	'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes',