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Added sample data: service calls, known errors, infra grouping, and some links (e.g. contact/team)

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SVN:trunk[188]
This commit is contained in:
Romain Quetiez
2009-10-01 14:27:51 +00:00
parent faaa4ddac7
commit 6c4378427b
9 changed files with 188 additions and 28 deletions
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23
setup/data/100.contactobject.xml Normal file
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@@ -0,0 +1,23 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<lnkContactRealObject id="1">
<contact_id>8</contact_id>
<object_id>6</object_id>
<role>business model expert</role>
</lnkContactRealObject>
<lnkContactRealObject id="2">
<contact_id>4</contact_id>
<object_id>9</object_id>
<role>owner</role>
</lnkContactRealObject>
<lnkContactRealObject id="3">
<contact_id>6</contact_id>
<object_id>107</object_id>
<role>Server Owner</role>
</lnkContactRealObject>
<lnkContactRealObject id="4">
<contact_id>8</contact_id>
<object_id>4</object_id>
<role>Team Leader</role>
</lnkContactRealObject>
</Set>

13
setup/data/101.infragroup.xml Normal file
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@@ -0,0 +1,13 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<lnkInfraGrouping id="1">
<infra_id>107</infra_id>
<infra_group_id>326</infra_group_id>
<impact>monitored</impact>
</lnkInfraGrouping>
<lnkInfraGrouping id="2">
<infra_id>306</infra_id>
<infra_group_id>326</infra_group_id>
<impact>monitoring server</impact>
</lnkInfraGrouping>
</Set>

89
setup/data/11.1.servicecall.xml Normal file
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@@ -0,0 +1,89 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<bizServiceCall id="1">
<name>S-000001</name>
<title>new call</title>
<type>Desktop</type>
<org_id>2</org_id>
<call_status>Closed</call_status>
<call_description>gsgwg
wrgwerg
wrgtwer
gt</call_description>
<creation_date>2009-09-18 10:21:00</creation_date>
<last_update>0000-00-00 00:00:00</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>2009-09-22 21:34:35</end_date>
<caller_id>5</caller_id>
<impact>issue</impact>
<workgroup_id>317</workgroup_id>
<agent_id>6</agent_id>
<action_log>et blabla</action_log>
<severity>low</severity>
<resolution>et zouzou</resolution>
<source>phone</source>
</bizServiceCall>
<bizServiceCall id="4">
<name>S-000004</name>
<title>Need a new PC</title>
<type>Desktop</type>
<org_id>2</org_id>
<call_status>WorkInProgress</call_status>
<call_description>Hello
i need a new laptop for working
Could you send me a new one</call_description>
<creation_date>2009-09-23 21:20:00</creation_date>
<last_update>2009-09-23 21:22:09</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>6</caller_id>
<impact>user cannot work anymore</impact>
<workgroup_id>317</workgroup_id>
<agent_id>327</agent_id>
<action_log>we are looking into our store</action_log>
<severity>low</severity>
<resolution></resolution>
<source>phone</source>
</bizServiceCall>
<bizServiceCall id="5">
<name>S-000005</name>
<title>Need help for iTop</title>
<type>Server</type>
<org_id>1</org_id>
<call_status>New</call_status>
<call_description>I would like a demo for iTop</call_description>
<creation_date>2009-09-25 22:11:00</creation_date>
<last_update>0000-00-00 00:00:00</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>1</caller_id>
<impact>Not urgent</impact>
<workgroup_id>317</workgroup_id>
<agent_id>0</agent_id>
<action_log></action_log>
<severity>low</severity>
<resolution></resolution>
<source>phone</source>
</bizServiceCall>
<bizServiceCall id="6">
<name>S-000006</name>
<title>New service call</title>
<type>Server</type>
<org_id>2</org_id>
<call_status>WorkInProgress</call_status>
<call_description>My request</call_description>
<creation_date>2009-09-25 23:24:00</creation_date>
<last_update>2009-09-25 23:33:43</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>5</caller_id>
<impact>test</impact>
<workgroup_id>317</workgroup_id>
<agent_id>327</agent_id>
<action_log></action_log>
<severity>low</severity>
<resolution></resolution>
<source>phone</source>
</bizServiceCall>
</Set>

23
setup/data/11.incidents.xml
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@@ -108,29 +108,6 @@ It seems that hard disk is broken</initial_situation>
<assignment_count>1</assignment_count>
<resolution></resolution>
</bizIncidentTicket>
<bizIncidentTicket id="6">
<name>I-000006</name>
<title>Demo</title>
<type>Desktop</type>
<org_id>2</org_id>
<ticket_status>WorkInProgress</ticket_status>
<initial_situation>gdfgl</initial_situation>
<current_situation></current_situation>
<start_date>2009-03-18 22:00:00</start_date>
<last_update>2009-09-17 18:41:44</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>5</caller_id>
<impact>personne ne peut acceder au site de paris</impact>
<workgroup_id>317</workgroup_id>
<agent_id>6</agent_id>
<action_log>posjgsrkg
jgmklerjg
gejrg</action_log>
<severity>low</severity>
<assignment_count>1</assignment_count>
<resolution></resolution>
</bizIncidentTicket>
<bizIncidentTicket id="9">
<name>I-000009</name>
<title>Issue on WAN</title>

5
setup/data/13.infratickets.xml
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@@ -1,10 +1,5 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<lnkInfraTicket id="21">
<infra_id>108</infra_id>
<ticket_id>6</ticket_id>
<impact>c&apos;est down</impact>
</lnkInfraTicket>
<lnkInfraTicket id="16">
<infra_id>308</infra_id>
<ticket_id>2</ticket_id>

16
setup/data/50.knownerror.xml Normal file
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@@ -0,0 +1,16 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<bizKnownError id="1">
<name>High CPU load</name>
<org_id>2</org_id>
<symptom>CPU is very high and we cannot access any more web site on this server</symptom>
<root_cause>http daemon is hanging</root_cause>
<workaround>stop http daemon and restart it</workaround>
<solution></solution>
<error_code></error_code>
<domain>Application</domain>
<vendor></vendor>
<model></model>
<version></version>
</bizKnownError>
</Set>

12
setup/data/60.group.xml Normal file
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@@ -0,0 +1,12 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<bizInfraGroup id="326">
<name>Monitroing Nagios server1</name>
<status>production</status>
<org_id>2</org_id>
<severity>low</severity>
<type>Monitoring</type>
<description>regroupe les CI monitorer par nagios</description>
<parent_group_id>0</parent_group_id>
</bizInfraGroup>
</Set>

23
setup/data/99.contactteam.xml Normal file
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@@ -0,0 +1,23 @@
<?xml version="1.0" encoding="UTF-8"?>
<Set>
<lnkContactTeam id="3">
<contact_id>327</contact_id>
<team_id>7</team_id>
<role>agent</role>
</lnkContactTeam>
<lnkContactTeam id="4">
<contact_id>4</contact_id>
<team_id>8</team_id>
<role>agent</role>
</lnkContactTeam>
<lnkContactTeam id="1">
<contact_id>6</contact_id>
<team_id>8</team_id>
<role>team leader</role>
</lnkContactTeam>
<lnkContactTeam id="2">
<contact_id>6</contact_id>
<team_id>7</team_id>
<role>team leader</role>
</lnkContactTeam>
</Set>

12
setup/data/export.cmd
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@@ -19,6 +19,7 @@ wget --output-document=09.1.interfaces.xml --post-data="auth_user=%USER%&auth_pw
wget --output-document=09.2.circuits.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT bizCircuit&format=xml"
wget --output-document=10.workgroups.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT bizWorkgroup&format=xml"
wget --output-document=11.incidents.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT bizIncidentTicket&format=xml"
wget --output-document=11.1.servicecall.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT bizServiceCall&format=xml"
wget --output-document=12.relatedtickets.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT lnkRelatedTicket&format=xml"
wget --output-document=13.infratickets.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT lnkInfraTicket&format=xml"
wget --output-document=14.contacttickets.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT lnkContactTicket&format=xml"
@@ -29,6 +30,17 @@ wget --output-document=18.contracts.xml --post-data="auth_user=%USER%&auth_pwd=%
wget --output-document=18.1.services.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT bizService&format=xml"
wget --output-document=19.infracontracts.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT lnkInfraContract&format=xml"
wget --output-document=20.contactcontracts.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT lnkContactContract&format=xml"
REM ----------- to be moved (or move the links at the end)
wget --output-document=21.subnets.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT bizSubnet&format=xml"
wget --output-document=50.knownerror.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT bizKnownError&format=xml"
REM ----------- what about hierarchies?
wget --output-document=60.group.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT bizInfraGroup&format=xml"
wget --output-document=99.contactteam.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT lnkContactTeam&format=xml"
wget --output-document=100.contactobject.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT lnkContactRealObject&format=xml"
wget --output-document=101.infragroup.xml --post-data="auth_user=%USER%&auth_pwd=%PWD%&operation=login" "%EXPORT%?expression=SELECT lnkInfraGrouping&format=xml"
pause