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Removed related_change_id/related_problem_id from standard searches because it might slow down the load of search forms when many tickets are in the DB

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SVN:trunk[777]
This commit is contained in:
Romain Quetiez
2010-09-06 09:21:57 +00:00
parent 5c4614a3af
commit 6ab797b03a
4 changed files with 169 additions and 169 deletions
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2
modules/itop-incident-mgmt-1.0.0/model.itop-incident-mgmt.php
View File

@@ -46,7 +46,7 @@ class Incident extends ResponseTicket
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'ticket_log', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'priority', 'workgroup_id', 'agent_id'));
}

326
modules/itop-problem-mgmt-1.0.0/model.itop-problem-mgmt.php
View File

@@ -23,7 +23,7 @@
* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
*/
class Problem extends Ticket
class Problem extends Ticket
{
public static function Init()
{
@@ -44,174 +44,174 @@ class Problem extends Ticket
MetaModel::Init_InheritAttributes();
// MetaModel::Init_InheritLifecycle();
MetaModel::Init_AddAttribute(new AttributeEnum("status", array("allowed_values"=>new ValueSetEnum('new,assigned,resolved,closed'), "sql"=>"status", "default_value"=>"new", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("org_id", array("targetclass"=>"Organization", "jointype"=>null, "allowed_values"=>null, "sql"=>"org_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("org_name", array("allowed_values"=>null, "extkey_attcode"=>"org_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("service_id", array("targetclass"=>"Service", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id =:this->org_id'), "sql"=>"service_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("org_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("service_name", array("allowed_values"=>null, "extkey_attcode"=>"service_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("servicesubcategory_id", array("targetclass"=>"ServiceSubcategory", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT ServiceSubcategory WHERE service_id = :this->service_id'), "sql"=>"servicesubcategory_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("service_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("servicesubcategory_name", array("allowed_values"=>null, "extkey_attcode"=>"servicesubcategory_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeString("product", array("allowed_values"=>null, "sql"=>"product", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("impact", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"impact", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("urgency", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"urgency", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("priority", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"priority", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("workgroup_id", array("targetclass"=>"Team", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Team AS t JOIN CustomerContract AS cc ON cc.support_team_id=t.id JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id = :this->service_id AND cc.org_id = :this->org_id'), "sql"=>"workgroup_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("org_id","service_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"workgroup_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->workgroup_id'), "sql"=>"agent_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("workgroup_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("agent_name", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("agent_email", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"email", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("related_change_id", array("targetclass"=>"Change", "jointype"=>null, "allowed_values"=>null, "sql"=>"related_change_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("related_change_ref", array("allowed_values"=>null, "extkey_attcode"=>"related_change_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDateTime("close_date", array("allowed_values"=>null, "sql"=>"close_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDateTime("last_update", array("allowed_values"=>null, "sql"=>"last_update", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDateTime("assignment_date", array("allowed_values"=>null, "sql"=>"assignment_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDateTime("resolution_date", array("allowed_values"=>null, "sql"=>"resolution_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeLinkedSet("knownerrors_list", array("linked_class"=>"KnownError", "ext_key_to_me"=>"problem_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("status", array("allowed_values"=>new ValueSetEnum('new,assigned,resolved,closed'), "sql"=>"status", "default_value"=>"new", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("org_id", array("targetclass"=>"Organization", "jointype"=>null, "allowed_values"=>null, "sql"=>"org_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("org_name", array("allowed_values"=>null, "extkey_attcode"=>"org_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("service_id", array("targetclass"=>"Service", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id =:this->org_id'), "sql"=>"service_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("org_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("service_name", array("allowed_values"=>null, "extkey_attcode"=>"service_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("servicesubcategory_id", array("targetclass"=>"ServiceSubcategory", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT ServiceSubcategory WHERE service_id = :this->service_id'), "sql"=>"servicesubcategory_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("service_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("servicesubcategory_name", array("allowed_values"=>null, "extkey_attcode"=>"servicesubcategory_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeString("product", array("allowed_values"=>null, "sql"=>"product", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("impact", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"impact", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("urgency", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"urgency", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("priority", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"priority", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("workgroup_id", array("targetclass"=>"Team", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Team AS t JOIN CustomerContract AS cc ON cc.support_team_id=t.id JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id = :this->service_id AND cc.org_id = :this->org_id'), "sql"=>"workgroup_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("org_id","service_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"workgroup_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->workgroup_id'), "sql"=>"agent_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("workgroup_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("agent_name", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("agent_email", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"email", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("related_change_id", array("targetclass"=>"Change", "jointype"=>null, "allowed_values"=>null, "sql"=>"related_change_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("related_change_ref", array("allowed_values"=>null, "extkey_attcode"=>"related_change_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDateTime("close_date", array("allowed_values"=>null, "sql"=>"close_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDateTime("last_update", array("allowed_values"=>null, "sql"=>"last_update", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDateTime("assignment_date", array("allowed_values"=>null, "sql"=>"assignment_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDateTime("resolution_date", array("allowed_values"=>null, "sql"=>"resolution_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeLinkedSet("knownerrors_list", array("linked_class"=>"KnownError", "ext_key_to_me"=>"problem_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'ticket_log', 'start_date','knownerrors_list', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'service_id', 'servicesubcategory_id','product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_change_id', 'close_date', 'last_update', 'assignment_date'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_change_id', 'close_date'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_change_id', 'close_date'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'close_date'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'priority'));
// Lifecycle
MetaModel::Init_DefineState(
"new",
array(
"attribute_inherit" => null,
"attribute_list" => array(
'ref' => OPT_ATT_READONLY,
'ticket_log' => OPT_ATT_HIDDEN,
'related_change_id' => OPT_ATT_HIDDEN,
'description' => OPT_ATT_MUSTCHANGE,
'contact_list' => OPT_ATT_READONLY,
'start_date' => OPT_ATT_READONLY,
'last_update' => OPT_ATT_READONLY,
'assignment_date' => OPT_ATT_HIDDEN,
'resolution_date' => OPT_ATT_HIDDEN,
'close_date' => OPT_ATT_HIDDEN,
'org_id' => OPT_ATT_MUSTCHANGE,
'service_id' => OPT_ATT_MUSTCHANGE,
'servicesubcategory_id' => OPT_ATT_MUSTCHANGE,
'product' => OPT_ATT_MUSTPROMPT,
'impact' => OPT_ATT_MUSTCHANGE,
'urgency' => OPT_ATT_MUSTCHANGE,
'priority' => OPT_ATT_READONLY,
'workgroup_id' => OPT_ATT_MUSTCHANGE,
'agent_id' => OPT_ATT_HIDDEN,
'agent_email' => OPT_ATT_HIDDEN,
),
)
);
MetaModel::Init_DefineState(
"assigned",
array(
"attribute_inherit" => 'new',
"attribute_list" => array(
'title' => OPT_ATT_READONLY,
'org_id' => OPT_ATT_READONLY,
'ticket_log' => OPT_ATT_NORMAL,
'description' => OPT_ATT_READONLY,
'agent_id' => OPT_ATT_MUSTPROMPT | OPT_ATT_MANDATORY,
'agent_email' => OPT_ATT_READONLY,
'workgroup_id' => OPT_ATT_MUSTPROMPT | OPT_ATT_MANDATORY,
// 'related_change_id' => OPT_ATT_NORMAL,
),
)
);
MetaModel::Init_DefineState(
"resolved",
array(
"attribute_inherit" => 'assigned',
"attribute_list" => array(
'service_id' => OPT_ATT_READONLY,
'servicesubcategory_id' => OPT_ATT_READONLY,
'product' => OPT_ATT_READONLY,
'impact' => OPT_ATT_READONLY,
'workgroup_id' => OPT_ATT_READONLY,
'agent_id' => OPT_ATT_READONLY,
'urgency' => OPT_ATT_READONLY,
),
)
);
MetaModel::Init_DefineState(
"closed",
array(
"attribute_inherit" => 'resolved',
"attribute_list" => array(
'ticket_log' => OPT_ATT_READONLY,
'close_date' => OPT_ATT_READONLY,
),
)
);
MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_assign", array()));
MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_reassign", array()));
MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_resolve", array()));
MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_close", array()));
MetaModel::Init_DefineTransition("new", "ev_assign", array("target_state"=>"assigned", "actions"=>array('SetAssignedDate'), "user_restriction"=>null));
MetaModel::Init_DefineTransition("assigned", "ev_reassign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("assigned", "ev_resolve", array("target_state"=>"resolved", "actions"=>array('SetResolveDate'), "user_restriction"=>null));
MetaModel::Init_DefineTransition("resolved", "ev_reassign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("resolved", "ev_close", array("target_state"=>"closed", "actions"=>array('SetClosureDate'), "user_restriction"=>null));
}
// Lifecycle actions
//
public function SetAssignedDate($sStimulusCode)
{
$this->Set('assignment_date', time());
return true;
}
public function SetResolveDate($sStimulusCode)
{
$this->Set('resolution_date', time());
return true;
}
public function SetClosureDate($sStimulusCode)
{
$this->Set('close_date', time());
return true;
}
/** Compute the priority of the ticket based on its impact and urgency
* @return integer The priority of the ticket 1(high) .. 3(low)
*/
public function ComputePriority()
{
// priority[impact][urgency]
$aPriorities = array(
// single person
1 => array(
1 => 1,
2 => 1,
3 => 2,
),
// a group
2 => array(
1 => 1,
2 => 2,
3 => 3,
),
// a departement!
3 => array(
1 => 2,
2 => 3,
3 => 3,
),
);
$iPriority = $aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')];
return $iPriority;
}
// Lifecycle
MetaModel::Init_DefineState(
"new",
array(
"attribute_inherit" => null,
"attribute_list" => array(
'ref' => OPT_ATT_READONLY,
'ticket_log' => OPT_ATT_HIDDEN,
'related_change_id' => OPT_ATT_HIDDEN,
'description' => OPT_ATT_MUSTCHANGE,
'contact_list' => OPT_ATT_READONLY,
'start_date' => OPT_ATT_READONLY,
'last_update' => OPT_ATT_READONLY,
'assignment_date' => OPT_ATT_HIDDEN,
'resolution_date' => OPT_ATT_HIDDEN,
'close_date' => OPT_ATT_HIDDEN,
'org_id' => OPT_ATT_MUSTCHANGE,
'service_id' => OPT_ATT_MUSTCHANGE,
'servicesubcategory_id' => OPT_ATT_MUSTCHANGE,
'product' => OPT_ATT_MUSTPROMPT,
'impact' => OPT_ATT_MUSTCHANGE,
'urgency' => OPT_ATT_MUSTCHANGE,
'priority' => OPT_ATT_READONLY,
'workgroup_id' => OPT_ATT_MUSTCHANGE,
'agent_id' => OPT_ATT_HIDDEN,
'agent_email' => OPT_ATT_HIDDEN,
),
)
);
MetaModel::Init_DefineState(
"assigned",
array(
"attribute_inherit" => 'new',
"attribute_list" => array(
'title' => OPT_ATT_READONLY,
'org_id' => OPT_ATT_READONLY,
'ticket_log' => OPT_ATT_NORMAL,
'description' => OPT_ATT_READONLY,
'agent_id' => OPT_ATT_MUSTPROMPT | OPT_ATT_MANDATORY,
'agent_email' => OPT_ATT_READONLY,
'workgroup_id' => OPT_ATT_MUSTPROMPT | OPT_ATT_MANDATORY,
// 'related_change_id' => OPT_ATT_NORMAL,
),
)
);
MetaModel::Init_DefineState(
"resolved",
array(
"attribute_inherit" => 'assigned',
"attribute_list" => array(
'service_id' => OPT_ATT_READONLY,
'servicesubcategory_id' => OPT_ATT_READONLY,
'product' => OPT_ATT_READONLY,
'impact' => OPT_ATT_READONLY,
'workgroup_id' => OPT_ATT_READONLY,
'agent_id' => OPT_ATT_READONLY,
'urgency' => OPT_ATT_READONLY,
),
)
);
MetaModel::Init_DefineState(
"closed",
array(
"attribute_inherit" => 'resolved',
"attribute_list" => array(
'ticket_log' => OPT_ATT_READONLY,
'close_date' => OPT_ATT_READONLY,
),
)
);
MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_assign", array()));
MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_reassign", array()));
MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_resolve", array()));
MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_close", array()));
MetaModel::Init_DefineTransition("new", "ev_assign", array("target_state"=>"assigned", "actions"=>array('SetAssignedDate'), "user_restriction"=>null));
MetaModel::Init_DefineTransition("assigned", "ev_reassign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("assigned", "ev_resolve", array("target_state"=>"resolved", "actions"=>array('SetResolveDate'), "user_restriction"=>null));
MetaModel::Init_DefineTransition("resolved", "ev_reassign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("resolved", "ev_close", array("target_state"=>"closed", "actions"=>array('SetClosureDate'), "user_restriction"=>null));
}
// Lifecycle actions
//
public function SetAssignedDate($sStimulusCode)
{
$this->Set('assignment_date', time());
return true;
}
public function SetResolveDate($sStimulusCode)
{
$this->Set('resolution_date', time());
return true;
}
public function SetClosureDate($sStimulusCode)
{
$this->Set('close_date', time());
return true;
}
/** Compute the priority of the ticket based on its impact and urgency
* @return integer The priority of the ticket 1(high) .. 3(low)
*/
public function ComputePriority()
{
// priority[impact][urgency]
$aPriorities = array(
// single person
1 => array(
1 => 1,
2 => 1,
3 => 2,
),
// a group
2 => array(
1 => 1,
2 => 2,
3 => 3,
),
// a departement!
3 => array(
1 => 2,
2 => 3,
3 => 3,
),
);
$iPriority = $aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')];
return $iPriority;
}
public function ComputeValues()
{
// Compute the priority of the ticket
$this->Set('priority', $this->ComputePriority());
// Compute the priority of the ticket
$this->Set('priority', $this->ComputePriority());
$iKey = $this->GetKey();
if ($iKey < 0)
{

4
modules/itop-request-mgmt-1.0.0/model.itop-request-mgmt.php
View File

@@ -44,12 +44,12 @@ class UserRequest extends ResponseTicket
MetaModel::Init_InheritAttributes();
MetaModel::Init_InheritLifecycle();
MetaModel::Init_AddAttribute(new AttributeEnum("request_type", array("allowed_values"=>new ValueSetEnum('service request,issue,information'), "sql"=>"request_type", "default_value"=>"service request", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeEnum("request_type", array("allowed_values"=>new ValueSetEnum('service request,issue,information'), "sql"=>"request_type", "default_value"=>"service request", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeString("freeze_reason", array("allowed_values"=>null, "sql"=>"freeze_reason", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'request_type','ticket_log', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment', 'freeze_reason'));
MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'request_type','start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'request_type','start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('list', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'priority', 'workgroup_id', 'agent_id'));
MetaModel::Init_OverloadStateAttribute('frozen', 'freeze_reason', OPT_ATT_MANDATORY);

6
modules/itop-tickets-1.0.0/model.itop-tickets.php
View File

@@ -214,7 +214,7 @@ abstract class ResponseTicket extends Ticket
MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'ticket_log', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'closure_deadline', 'document_list', 'ci_list', 'contact_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('advanced_search', array('finalclass', 'ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('standard_search', array('finalclass', 'ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('standard_search', array('finalclass', 'ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
MetaModel::Init_SetZListItems('list', array('finalclass', 'ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'priority', 'workgroup_id', 'agent_id', 'last_update'));
// Lifecycle
@@ -277,8 +277,8 @@ abstract class ResponseTicket extends Ticket
'workgroup_id' => OPT_ATT_MUSTPROMPT | OPT_ATT_MANDATORY,
'tto_escalation_deadline' => OPT_ATT_HIDDEN,
'ttr_escalation_deadline' => OPT_ATT_READONLY,
'related_problem_id' => OPT_ATT_MUSTPROMPT,
// 'related_change_id' => OPT_ATT_MUSTPROMPT,
'related_problem_id' => OPT_ATT_MUSTPROMPT,
// 'related_change_id' => OPT_ATT_MUSTPROMPT,
),
)
);