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N°5042 - Fixing inconsistent "Problem" tickets display compared to other types of tickets

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Timothee
2022-04-12 14:49:15 +02:00
parent 26a78a10bc
commit 645e612e8b
1 changed files with 42 additions and 27 deletions
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69
datamodels/2.x/itop-problem-mgmt/datamodel.itop-problem-mgmt.xml
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@@ -175,6 +175,10 @@
<default_value>1</default_value>
<is_null_allowed>false</is_null_allowed>
<display_style>list</display_style>
<dependencies>
<attribute id="impact"/>
<attribute id="urgency"/>
</dependencies>
</field>
<field id="related_change_id" xsi:type="AttributeExternalKey">
<filter><![CDATA[SELECT Change WHERE status != "closed"]]></filter>
@@ -564,10 +568,10 @@
<rank>50</rank>
</item>
<item id="related_incident_list">
<rank>50</rank>
<rank>60</rank>
</item>
<item id="col:col1">
<rank>60</rank>
<rank>70</rank>
<items>
<item id="fieldset:Ticket:baseinfo">
<rank>10</rank>
@@ -575,31 +579,44 @@
<item id="ref">
<rank>10</rank>
</item>
<item id="title">
<item id="org_id">
<rank>20</rank>
</item>
<item id="org_id">
<item id="caller_id">
<rank>30</rank>
</item>
<item id="status">
<rank>40</rank>
</item>
<item id="priority">
<item id="product">
<rank>50</rank>
</item>
<item id="service_id">
<item id="title">
<rank>60</rank>
</item>
<item id="servicesubcategory_id">
<item id="description">
<rank>70</rank>
</item>
<item id="product">
<rank>80</rank>
</item>
</items>
</item>
<item id="fieldset:Ticket:moreinfo">
<rank>20</rank>
<items>
<item id="service_id">
<rank>10</rank>
</item>
<item id="servicesubcategory_id">
<rank>20</rank>
</item>
</items>
</item>
</items>
</item>
<item id="col:col2">
<rank>80</rank>
<items>
<item id="fieldset:Ticket:Type">
<rank>10</rank>
<items>
<item id="impact">
<rank>10</rank>
@@ -607,18 +624,13 @@
<item id="urgency">
<rank>20</rank>
</item>
<item id="description">
<item id="priority">
<rank>30</rank>
</item>
</items>
</item>
</items>
</item>
<item id="col:col2">
<rank>70</rank>
<items>
<item id="fieldset:Ticket:date">
<rank>10</rank>
<rank>20</rank>
<items>
<item id="start_date">
<rank>10</rank>
@@ -637,22 +649,25 @@
</item>
</items>
</item>
</items>
</item>
<item id="col:col3">
<rank>90</rank>
<items>
<item id="fieldset:Ticket:contact">
<rank>20</rank>
<rank>10</rank>
<items>
<item id="caller_id">
<item id="team_id">
<rank>10</rank>
</item>
<item id="team_id">
<rank>20</rank>
</item>
<item id="agent_id">
<rank>30</rank>
<rank>20</rank>
</item>
</items>
</item>
<item id="fieldset:Ticket:relation">
<rank>30</rank>
<rank>20</rank>
<items>
<item id="related_change_id">
<rank>10</rank>
@@ -743,9 +758,9 @@
<menus>
<menu id="ProblemManagement" xsi:type="MenuGroup" _delta="define_if_not_exists">
<rank>42</rank>
<style>
<decoration_classes>fas fa-question</decoration_classes>
</style>
<style>
<decoration_classes>fas fa-question</decoration_classes>
</style>
</menu>
<menu id="Problem:Shortcuts" xsi:type="TemplateMenuNode" _delta="define_if_not_exists">
<rank>5</rank>