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N°7472 - Team Tickets tab replaced by a Dashboard (#776)
* N°640 - No 'Tickets' tab on FunctionalCIs when no Ticket sub-classes exists * N°7472 - Team Tickets tab replaced by a Dashboard * N°7472 - Team Tickets tab replaced by a Dashboard (2) * N°7472 - Team Tickets tab replaced by a Dashboard (3)
This commit is contained in:
Vincent Dumas
@@ -85,6 +85,7 @@
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<is_user_editable>true</is_user_editable>
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<definition>
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<layout>DashboardLayoutTwoCols</layout>
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<title>Organization:Overview</title>
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<auto_reload>
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<enabled>false</enabled>
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<interval>300</interval>
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@@ -1019,6 +1020,119 @@
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</reconciliation>
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</properties>
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<fields>
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<field id="overview" xsi:type="AttributeDashboard">
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<is_user_editable>true</is_user_editable>
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<definition>
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<layout>DashboardLayoutTwoCols</layout>
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<title>Team:Overview</title>
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<auto_reload>
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<enabled>false</enabled>
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<interval>300</interval>
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</auto_reload>
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<cells>
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<cell id="0">
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<rank>0</rank>
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<dashlets>
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<dashlet id="ActiveTickets-OnTeam-ByFinalClass" xsi:type="DashletGroupByTable">
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<rank>0</rank>
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<title>Team:Overview:ActiveTickets</title>
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<query>SELECT Ticket WHERE team_id=:this->id AND operational_status = 'ongoing'</query>
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<group_by>finalclass</group_by>
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<style>table</style>
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<aggregation_function>count</aggregation_function>
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<aggregation_attribute></aggregation_attribute>
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<limit></limit>
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<order_by>attribute</order_by>
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<order_direction>asc</order_direction>
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</dashlet>
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</dashlets>
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</cell>
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<cell id="1">
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<rank>1</rank>
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<dashlets>
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<dashlet id="UserRequest-OnTeam-ByStatus" xsi:type="DashletHeaderDynamic">
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<rank>0</rank>
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<title>Class:UserRequest</title>
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<icon>itop-structure/../../images/icons/icons8-customer.svg</icon>
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<subtitle>Team:Overview:UserRequest-ByStatus</subtitle>
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<query>SELECT UserRequest
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WHERE team_id=:this->id</query>
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<group_by>status</group_by>
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<values>new,assigned,pending,resolved,closed</values>
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</dashlet>
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</dashlets>
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</cell>
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<cell id="2">
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<rank>2</rank>
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<dashlets>
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<dashlet id="OpenUserRequest-OnTeam-ByAgent" xsi:type="DashletGroupByTable">
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<rank>0</rank>
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<title>UI-RequestManagementOverview-OpenRequestByAgent</title>
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<query>SELECT UserRequest WHERE team_id=:this->id AND status!='closed'</query>
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<group_by>agent_id</group_by>
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<style>table</style>
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<aggregation_function>count</aggregation_function>
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<aggregation_attribute></aggregation_attribute>
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<limit></limit>
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<order_by>attribute</order_by>
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<order_direction>desc</order_direction>
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</dashlet>
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</dashlets>
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</cell>
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<cell id="3">
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<rank>3</rank>
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<dashlets>
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<dashlet id="FunctionalCIs-OnTeam" xsi:type="DashletGroupByTable">
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<rank>0</rank>
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<title>Team:Overview:FunctionalCIs-ByType</title>
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<query>SELECT FunctionalCI AS fci JOIN lnkContactToFunctionalCI AS lnk ON lnk.functionalci_id = fci.id WHERE lnk.contact_id=:this->id</query>
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<group_by>finalclass</group_by>
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<style>table</style>
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<aggregation_function>count</aggregation_function>
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<aggregation_attribute></aggregation_attribute>
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<limit></limit>
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<order_by>attribute</order_by>
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<order_direction>asc</order_direction>
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</dashlet>
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</dashlets>
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</cell>
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<cell id="4">
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<rank>4</rank>
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<dashlets>
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<dashlet id="ClosedUserRequest-OnTeam-ByMonth" xsi:type="DashletGroupByBars">
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<rank>0</rank>
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<title>Team:Overview:UserRequest-ClosedByMonth</title>
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<query>SELECT UserRequest WHERE team_id=:this->id AND close_date > DATE_FORMAT(DATE_SUB(NOW(), INTERVAL 12 MONTH),'%Y-%m-01 00:00:00') AND status='closed'</query>
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<group_by>close_date:month</group_by>
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<style>bars</style>
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<aggregation_function>count</aggregation_function>
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<aggregation_attribute></aggregation_attribute>
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<limit></limit>
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<order_by>attribute</order_by>
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<order_direction>asc</order_direction>
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</dashlet>
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</dashlets>
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</cell>
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<cell id="5">
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<rank>5</rank>
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<dashlets>
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<dashlet id="ClosedUserRequest-OnTeam-ByAgent" xsi:type="DashletGroupByPie">
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<rank>0</rank>
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<title>Team:Overview:UserRequest-ClosedByAgent</title>
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<query>SELECT UserRequest WHERE team_id=:this->id AND close_date > DATE_FORMAT(DATE_SUB(NOW(), INTERVAL 12 MONTH),'%Y-%m-01 00:00:00') AND status='closed'</query>
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<group_by>agent_id</group_by>
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<style>pie</style>
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<aggregation_function>count</aggregation_function>
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<aggregation_attribute></aggregation_attribute>
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<limit></limit>
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<order_by>attribute</order_by>
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<order_direction>desc</order_direction>
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</dashlet>
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</dashlets>
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</cell>
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</cells>
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</definition>
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</field>
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<field id="persons_list" xsi:type="AttributeLinkedSetIndirect">
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<linked_class>lnkPersonToTeam</linked_class>
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<ext_key_to_me>team_id</ext_key_to_me>
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@@ -1069,9 +1183,12 @@
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<item id="function">
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<rank>70</rank>
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</item>
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<item id="persons_list">
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<item id="overview">
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<rank>80</rank>
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</item>
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<item id="persons_list">
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<rank>90</rank>
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</item>
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</items>
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</details>
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<search>
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