From 3c1df7332c00f62e452901bd65ac27e9364ed528 Mon Sep 17 00:00:00 2001 From: Romain Quetiez Date: Mon, 7 Sep 2009 14:29:49 +0000 Subject: [PATCH] Latest data model (Erwan) and few cosmetic changes (safer display of object hyperlinks) SVN:trunk[119] --- .../userrightsprofile.class.inc.php | 18 +- application/cmdbabstract.class.inc.php | 26 +- application/uiwizard.class.inc.php | 2 +- ...ChangeMgmt.php => ChangeMgmt.business.php} | 44 +- business/{KEDB.php => KEDB.business.php} | 14 +- business/ServiceDesk.business.php | 267 ++++++++ business/ServiceMgmt.business.php | 599 ++++++++++-------- business/ServiceRequest.business.php | 184 ++++++ ...business.php => incidentMgmt.business.php} | 34 +- business/itop.business.class.inc.php | 185 ++++-- business/templates/application.html | 12 +- business/templates/change.html | 10 +- business/templates/contract.html | 14 +- business/templates/document.html | 6 +- business/templates/group.html | 8 +- business/templates/interface.html | 7 +- business/templates/knownError.html | 8 +- business/templates/network.device.html | 10 +- business/templates/pc.html | 22 +- business/templates/person.html | 12 +- business/templates/server.html | 17 +- business/templates/serviceCall.html | 18 + business/templates/serviceRequest.html | 12 + business/templates/team.html | 15 +- business/templates/ticket.html | 8 +- core/coreexception.class.inc.php | 5 + core/metamodel.class.php | 15 +- pages/UniversalSearch.php | 8 +- setup/data/03.persons.xml | 3 - setup/data/structure/1.menus.xml | 4 +- 30 files changed, 1139 insertions(+), 448 deletions(-) rename business/{ChangeMgmt.php => ChangeMgmt.business.php} (87%) rename business/{KEDB.php => KEDB.business.php} (90%) create mode 100644 business/ServiceDesk.business.php create mode 100644 business/ServiceRequest.business.php rename business/{incident.business.php => incidentMgmt.business.php} (86%) create mode 100644 business/templates/serviceCall.html create mode 100644 business/templates/serviceRequest.html diff --git a/addons/userrights/userrightsprofile.class.inc.php b/addons/userrights/userrightsprofile.class.inc.php index ca8fbaa2f..d71bcf607 100644 --- a/addons/userrights/userrightsprofile.class.inc.php +++ b/addons/userrights/userrightsprofile.class.inc.php @@ -122,7 +122,13 @@ class URP_Profiles extends UserRightsBaseClass function DoShowGrantSumary($oPage) { - + if ($this->GetName() == "Administrator") + { + // Looks dirty, but ok that's THE ONE + $oPage->p('Has Read/Write access to any object in the database.'); + return; + } + // Note: for sure, we assume that the instance is derived from UserRightsProfile $oUserRights = UserRights::GetModuleInstance(); @@ -674,7 +680,7 @@ class UserRightsProfile extends UserRightsAddOnAPI $oContact = new bizPerson(); $oContact->Set('name', 'My last name'); $oContact->Set('first_name', 'My first name'); - $oContact->Set('status', 'production'); + $oContact->Set('status', 'available'); $oContact->Set('org_id', $iOrgId); $oContact->Set('email', 'my.email@foo.org'); $oContact->Set('phone', ''); @@ -1215,6 +1221,11 @@ class SetupITILProfiles 'lnkContactContract', 'lnkDocumentContract', ), + 'Call' => array( + 'bizServiceCall', + 'lnkCallTicket', + 'lnkInfraCall', + ), ); protected static $m_aProfiles = array( @@ -1242,12 +1253,13 @@ class SetupITILProfiles */ 'Service Desk Agent' => array( 'description' => 'Person in charge of creating incident reports', - 'write_modules' => 'Documentation,Incident', + 'write_modules' => 'Documentation,Incident,Call', 'stimuli' => array( 'bizServer' => 'none', 'bizContract' => 'none', 'bizIncidentTicket' => 'ev_assign', 'bizChangeTicket' => 'none', + 'bizServiceCall' => 'any', ), ), 'Support Agent' => array( diff --git a/application/cmdbabstract.class.inc.php b/application/cmdbabstract.class.inc.php index e26d0647e..bb8a467d2 100644 --- a/application/cmdbabstract.class.inc.php +++ b/application/cmdbabstract.class.inc.php @@ -35,6 +35,8 @@ abstract class cmdbAbstractObject extends CMDBObject protected static function MakeHyperLink($sObjClass, $sObjKey, $aAvailableFields) { + if ($sObjKey == 0) return 'undefined'; + $oAppContext = new ApplicationContext(); $sExtClassNameAtt = MetaModel::GetNameAttributeCode($sObjClass); $sPage = self::ComputeUIPage($sObjClass); @@ -48,10 +50,30 @@ abstract class cmdbAbstractObject extends CMDBObject { $sLabel = implode(' / ', $aAvailableFields); } - $sHint = htmlentities("$sObjClass::$sObjKey"); + // Safety belt + // + if (empty($sLabel)) + { + // Developer's note: + // This is doing the job for you, but that is just there in case + // the external fields associated to the external key are blanks + // The ultimate solution will be to query the name automatically + // and independantly from the data model (automatic external field) + // AND make the name be a mandatory field + // + $sObject = MetaModel::GetObject($sObjClass, $sObjKey); + $sLabel = $sObject->GetDisplayName(); + } + // Safety net + // + if (empty($sLabel)) + { + $sLabel = MetaModel::GetName($sObjClass)." #$sObjKey"; + } + $sHint = MetaModel::GetName($sObjClass)."::$sObjKey"; return "GetForLink()."\" title=\"$sHint\">$sLabel"; } - + public function GetHyperlink() { $aAvailableFields[MetaModel::GetNameAttributeCode(get_class($this))] = $this->GetName(); diff --git a/application/uiwizard.class.inc.php b/application/uiwizard.class.inc.php index 53ef12a88..9ef29b340 100644 --- a/application/uiwizard.class.inc.php +++ b/application/uiwizard.class.inc.php @@ -122,7 +122,7 @@ $sJSHandlerCode $this->m_oPage->add("\n"); $this->m_oPage->add("
\n"); $this->m_oPage->add("
\n"); - $this->m_oPage->add("m_sClass}\">\n"); + $this->m_oPage->add("m_sClass)."\">\n"); $this->m_oPage->add("\n"); $this->m_oPage->add("\n"); } diff --git a/business/ChangeMgmt.php b/business/ChangeMgmt.business.php similarity index 87% rename from business/ChangeMgmt.php rename to business/ChangeMgmt.business.php index 891f42e28..9a9834c41 100644 --- a/business/ChangeMgmt.php +++ b/business/ChangeMgmt.business.php @@ -25,7 +25,7 @@ class bizChangeTicket extends cmdbAbstractObject ); MetaModel::Init_Params($aParams); //MetaModel::Init_InheritAttributes(); - MetaModel::Init_AddAttribute(new AttributeString("name", array("label"=>"TicketID", "description"=>"Refence number ofr this change", "allowed_values"=>null, "sql"=>"name", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeString("name", array("label"=>"Ticket Ref", "description"=>"Refence number ofr this change", "allowed_values"=>null, "sql"=>"name", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("title", array("label"=>"Title", "description"=>"Overview of the Change", "allowed_values"=>null, "sql"=>"title", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("type", array("label"=>"Change Type", "description"=>"Type of the Change", "allowed_values"=>new ValueSetEnum("Routine, Normal, Emergency"), "sql"=>"type", "default_value"=>"Routine", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("domain", array("label"=>"Domain", "description"=>"Domain for the Change", "allowed_values"=>new ValueSetEnum("Network,Server,Desktop,Application"), "sql"=>"domain", "default_value"=>"Desktop", "is_null_allowed"=>false, "depends_on"=>array()))); @@ -36,8 +36,8 @@ class bizChangeTicket extends cmdbAbstractObject MetaModel::Init_AddAttribute(new AttributeExternalField("requestor_mail", array("label"=>"Requested by", "description"=>"mail of user requesting this change", "allowed_values"=>null, "extkey_attcode"=> 'requestor_id', "target_attcode"=>"email"))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("customer_id", array("targetclass"=>"bizOrganization", "label"=>"Customer", "description"=>"who is impacted by the ticket", "allowed_values"=>null, "sql"=>"customer", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalField("customer_name", array("label"=>"Customer", "description"=>"Name of the customer impacted by this ticket", "allowed_values"=>null, "extkey_attcode"=> 'customer_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("org_id", array("targetclass"=>"bizOrganization", "label"=>"Customer", "description"=>"who is impacted by the ticket", "allowed_values"=>null, "sql"=>"customer", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("customer_name", array("label"=>"Customer", "description"=>"Name of the customer impacted by this ticket", "allowed_values"=>null, "extkey_attcode"=> 'org_id', "target_attcode"=>"name"))); MetaModel::Init_AddAttribute(new AttributeEnum("ticket_status", array("label"=>"Status", "description"=>"Status of the ticket", "allowed_values"=>new ValueSetEnum("New, Validated,Rejected,PlannedScheduled,Approved,NotApproved,Implemented,Monitored, Closed"), "sql"=>"change_status", "default_value"=>"New", "is_null_allowed"=>false, "depends_on"=>array()))); // SetPossibleValues("status",array("Open","Monitored","Closed")); @@ -51,17 +51,17 @@ class bizChangeTicket extends cmdbAbstractObject MetaModel::Init_AddAttribute(new AttributeExternalKey("workgroup_id", array("targetclass"=>"bizWorkgroup", "jointype"=> "", "label"=>"Workgroup", "description"=>"which workgroup is owning ticket", "allowed_values"=>null, "sql"=>"workgroup_id", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("label"=>"Managed by Workgroup", "description"=>"name of workgroup managing the Ticket", "allowed_values"=>null, "extkey_attcode"=> 'workgroup_id', "target_attcode"=>"name"))); MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Agent", "description"=>"who is managing the ticket", "allowed_values"=>null, "sql"=>"agent_id", "is_null_allowed"=>true, "depends_on"=>array('workgroup_id')))); - MetaModel::Init_AddAttribute(new AttributeExternalField("agent_name", array("label"=>"Managed by Agent", "description"=>"name of agent managing the Ticket", "allowed_values"=>null, "extkey_attcode"=> 'agent_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalField("agent_mail", array("label"=>"Managed by Agent", "description"=>"name of agent managing the Ticket", "allowed_values"=>null, "extkey_attcode"=> 'agent_id', "target_attcode"=>"email"))); MetaModel::Init_AddAttribute(new AttributeExternalKey("supervisorgroup_id", array("targetclass"=>"bizWorkgroup", "jointype"=> "", "label"=>"Supervisor group", "description"=>"which workgroup is supervising ticket", "allowed_values"=>null, "sql"=>"supervisorgroup_id", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeExternalField("supervisorgroup_name", array("label"=>"Supervise by Workgroup", "description"=>"name of the group supervising the Ticket", "allowed_values"=>null, "extkey_attcode"=> 'supervisorgroup_id', "target_attcode"=>"name"))); MetaModel::Init_AddAttribute(new AttributeExternalKey("supervisor_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Supervisor", "description"=>"who is managing the ticket", "allowed_values"=>null, "sql"=>"supervisor_id", "is_null_allowed"=>true, "depends_on"=>array('supervisorgroup_id')))); - MetaModel::Init_AddAttribute(new AttributeExternalField("supervisor_name", array("label"=>"Managed by Supervisor", "description"=>"name of agent supervising the Ticket", "allowed_values"=>null, "extkey_attcode"=> 'supervisor_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalField("supervisor_mail", array("label"=>"Managed by Supervisor", "description"=>"name of agent supervising the Ticket", "allowed_values"=>null, "extkey_attcode"=> 'supervisor_id', "target_attcode"=>"email"))); MetaModel::Init_AddAttribute(new AttributeExternalKey("managergroup_id", array("targetclass"=>"bizWorkgroup", "jointype"=> "", "label"=>"Manager group", "description"=>"which workgroup is approving ticket", "allowed_values"=>null, "sql"=>"managergroup_id", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeExternalField("managergroup_name", array("label"=>"Approved by group", "description"=>"name of workgroup approving the Ticket", "allowed_values"=>null, "extkey_attcode"=> 'managergroup_id', "target_attcode"=>"name"))); MetaModel::Init_AddAttribute(new AttributeExternalKey("manager_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Manager", "description"=>"who is approving the ticket", "allowed_values"=>null, "sql"=>"manager_id", "is_null_allowed"=>true, "depends_on"=>array('managergroup_id')))); - MetaModel::Init_AddAttribute(new AttributeExternalField("manager_name", array("label"=>"Approved by Agent", "description"=>"name of agent approving the Ticket", "allowed_values"=>null, "extkey_attcode"=> 'manager_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalField("manager_mail", array("label"=>"Approved by Agent", "description"=>"name of agent approving the Ticket", "allowed_values"=>null, "extkey_attcode"=> 'manager_id', "target_attcode"=>"email"))); MetaModel::Init_AddAttribute(new AttributeEnum("outage", array("label"=>"Planned Outage", "description"=>"Flag to define if there is a planned outage", "allowed_values"=>new ValueSetEnum("Yes,No"), "sql"=>"outage", "default_value"=>"No", "is_null_allowed"=>false, "depends_on"=>array()))); @@ -77,7 +77,7 @@ class bizChangeTicket extends cmdbAbstractObject MetaModel::Init_AddFilterFromAttribute("title"); MetaModel::Init_AddFilterFromAttribute("type"); MetaModel::Init_AddFilterFromAttribute("domain"); - MetaModel::Init_AddFilterFromAttribute("customer_id"); + MetaModel::Init_AddFilterFromAttribute("org_id"); MetaModel::Init_AddFilterFromAttribute("requestor_id"); MetaModel::Init_AddFilterFromAttribute("ticket_status"); MetaModel::Init_AddFilterFromAttribute("creation_date"); @@ -99,31 +99,31 @@ class bizChangeTicket extends cmdbAbstractObject // doit-on aussi ajouter un filtre sur les extfields lié à une extkey ? ici le name de l'agent? // Display lists - MetaModel::Init_SetZListItems('details', array('name','title', 'customer_id','type','domain','requestor_id','change_request','ticket_status', 'outage','impact', 'last_update', 'start_date','end_date', 'assignment_count', 'workgroup_id','agent_id','supervisorgroup_id','supervisor_id','managergroup_id','manager_id','change_log','fallback')); // Attributes to be displayed for a list - MetaModel::Init_SetZListItems('list', array('name', 'title', 'customer_id', 'ticket_status','outage','start_date','type')); // Attributes to be displayed for a list + MetaModel::Init_SetZListItems('details', array('name','title', 'org_id','type','domain','requestor_id','change_request','ticket_status', 'outage','impact', 'last_update', 'start_date','end_date', 'assignment_count', 'workgroup_id','agent_id','supervisorgroup_id','supervisor_id','managergroup_id','manager_id','change_log','fallback')); // Attributes to be displayed for a list + MetaModel::Init_SetZListItems('list', array('name', 'title', 'org_id', 'ticket_status','outage','start_date','type')); // Attributes to be displayed for a list // Search criteria - MetaModel::Init_SetZListItems('standard_search', array('name', 'title', 'customer_id', 'ticket_status','type', 'outage','requestor_id','workgroup_id','agent_id')); // Criteria of the std search form - MetaModel::Init_SetZListItems('advanced_search', array('name', 'title', 'customer_id', 'ticket_status','type', 'outage','workgroup_id','agent_id')); // Criteria of the advanced search form + MetaModel::Init_SetZListItems('standard_search', array('name', 'title', 'org_id', 'ticket_status','type', 'outage','requestor_id','workgroup_id','agent_id')); // Criteria of the std search form + MetaModel::Init_SetZListItems('advanced_search', array('name', 'title', 'org_id', 'ticket_status','type', 'outage','workgroup_id','agent_id')); // Criteria of the advanced search form // State machine MetaModel::Init_DefineState("New", array("label"=>"New (Unassigned)", "description"=>"Newly created ticket", "attribute_inherit"=>null, - "attribute_list"=>array('name' => OPT_ATT_READONLY,'customer_id' => OPT_ATT_MANDATORY, 'title' => OPT_ATT_MANDATORY, 'reason' => OPT_ATT_MANDATORY, 'impacted_infra_manual' => OPT_ATT_MANDATORY, + "attribute_list"=>array('name' => OPT_ATT_READONLY,'org_id' => OPT_ATT_MANDATORY, 'title' => OPT_ATT_MANDATORY, 'reason' => OPT_ATT_MANDATORY, 'impacted_infra_manual' => OPT_ATT_MANDATORY, 'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_HIDDEN))); MetaModel::Init_DefineState("Validated", array("label"=>"Validated", "description"=>"Ticket is approved", "attribute_inherit"=>null, - "attribute_list"=>array('name' => OPT_ATT_READONLY, 'customer_id' => OPT_ATT_READONLY,'assignment_count' => OPT_ATT_READONLY,'managergroup_id' => OPT_ATT_MANDATORY, 'supervisorgroup_id' => OPT_ATT_MANDATORY))); + "attribute_list"=>array('name' => OPT_ATT_READONLY, 'org_id' => OPT_ATT_READONLY,'assignment_count' => OPT_ATT_READONLY,'managergroup_id' => OPT_ATT_MANDATORY, 'supervisorgroup_id' => OPT_ATT_MANDATORY))); MetaModel::Init_DefineState("Rejected", array("label"=>"Rejected", "description"=>"This ticket is not approved", "attribute_inherit"=>null, - "attribute_list"=>array('name' => OPT_ATT_READONLY, 'customer_id' => OPT_ATT_READONLY,'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_HIDDEN))); + "attribute_list"=>array('name' => OPT_ATT_READONLY, 'org_id' => OPT_ATT_READONLY,'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_HIDDEN))); MetaModel::Init_DefineState("PlannedScheduled", array("label"=>"Planned&Scheduled", "description"=>"Evaluation is done for this change", "attribute_inherit"=>null, - "attribute_list"=>array('name' => OPT_ATT_READONLY, 'customer_id' => OPT_ATT_READONLY,'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_MANDATORY, 'impact' => OPT_ATT_MANDATORY, 'workgroup_id' => OPT_ATT_MANDATORY, 'change_log' => OPT_ATT_MUSTCHANGE,'fallback' => OPT_ATT_MANDATORY))); + "attribute_list"=>array('name' => OPT_ATT_READONLY, 'org_id' => OPT_ATT_READONLY,'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_MANDATORY, 'impact' => OPT_ATT_MANDATORY, 'workgroup_id' => OPT_ATT_MANDATORY, 'change_log' => OPT_ATT_MUSTCHANGE,'fallback' => OPT_ATT_MANDATORY))); MetaModel::Init_DefineState("Approved", array("label"=>"Approved", "description"=>"Ticket is approved by CAB", "attribute_inherit"=>null, - "attribute_list"=>array('name' => OPT_ATT_READONLY,'customer_id' => OPT_ATT_READONLY, 'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_HIDDEN))); + "attribute_list"=>array('name' => OPT_ATT_READONLY,'org_id' => OPT_ATT_READONLY, 'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_HIDDEN))); MetaModel::Init_DefineState("NotApproved", array("label"=>"Not Approved", "description"=>"Ticket has not been approved by CAB", "attribute_inherit"=>null, - "attribute_list"=>array('name' => OPT_ATT_READONLY,'customer_id' => OPT_ATT_READONLY, 'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_HIDDEN))); + "attribute_list"=>array('name' => OPT_ATT_READONLY,'org_id' => OPT_ATT_READONLY, 'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_HIDDEN))); MetaModel::Init_DefineState("Implemented", array("label"=>"Implementation", "description"=>"Work is in progress for this ticket", "attribute_inherit"=>null, - "attribute_list"=>array('name' => OPT_ATT_READONLY,'customer_id' => OPT_ATT_READONLY, 'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_HIDDEN))); + "attribute_list"=>array('name' => OPT_ATT_READONLY,'org_id' => OPT_ATT_READONLY, 'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_HIDDEN))); MetaModel::Init_DefineState("Monitored", array("label"=>"Monitored", "description"=>"Change performed is now monitored", "attribute_inherit"=>null, - "attribute_list"=>array('name' => OPT_ATT_READONLY,'customer_id' => OPT_ATT_READONLY,'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_HIDDEN))); - MetaModel::Init_DefineState("Closed", array("label"=>"Closed", "description"=>"Ticket is closed", "attribute_inherit"=>null, "attribute_list"=>array('customer_id' => OPT_ATT_READONLY,"workgroup_id"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_MANDATORY))); + "attribute_list"=>array('name' => OPT_ATT_READONLY,'org_id' => OPT_ATT_READONLY,'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_HIDDEN))); + MetaModel::Init_DefineState("Closed", array("label"=>"Closed", "description"=>"Ticket is closed", "attribute_inherit"=>null, "attribute_list"=>array('org_id' => OPT_ATT_READONLY,"workgroup_id"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_MANDATORY))); MetaModel::Init_DefineStimulus("ev_validate", new StimulusUserAction(array("label"=>"Validate this change", "description"=>"Make sure it is a valid change request"))); MetaModel::Init_DefineStimulus("ev_reject", new StimulusUserAction(array("label"=>"Reject this change", "description"=>"This change request is rejected because it is a non valid one"))); @@ -151,7 +151,7 @@ class bizChangeTicket extends cmdbAbstractObject public function Generate(cmdbDataGenerator $oGenerator) { - $this->Set('customer_id', $oGenerator->GetOrganizationId()); + $this->Set('org_id', $oGenerator->GetOrganizationId()); $this->Set('title', $oGenerator->GenerateString("enum(Site,Server,Line)| |enum(is down,is flip-flopping,is not responding)")); $this->Set('agent_id', $oGenerator->GenerateKey("bizPerson", array('org_id' =>$oGenerator->GetOrganizationId() ))); $this->Set('ticket_status', $oGenerator->GenerateString("enum(Open,Closed,Closed,Monitored)")); @@ -208,7 +208,7 @@ class lnkInfraChangeTicket extends cmdbAbstractObject MetaModel::Init_Params($aParams); MetaModel::Init_AddAttribute(new AttributeExternalKey("infra_id", array("targetclass"=>"logInfra", "jointype"=> '', "label"=>"Infrastructure", "description"=>"The infrastructure impacted", "allowed_values"=>null, "sql"=>"infra_id", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeExternalField("infra_name", array("label"=>"Infrastructure name", "description"=>"Name of the impacted infrastructure", "allowed_values"=>null, "extkey_attcode"=> 'infra_id', "target_attcode"=>"name"))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"bizChangeTicket", "jointype"=> '', "label"=>"Ticket #", "description"=>"Ticket number", "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"bizChangeTicket", "jointype"=> '', "label"=>"Ticket", "description"=>"Ticket number", "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_name", array("label"=>"Ticket name", "description"=>"Name of the ticket", "allowed_values"=>null, "extkey_attcode"=> 'ticket_id', "target_attcode"=>"title"))); MetaModel::Init_AddAttribute(new AttributeString("impact", array("label"=>"Impact", "description"=>"Level of impact of the infra by the related ticket", "allowed_values"=>null, "sql"=>"impact", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); diff --git a/business/KEDB.php b/business/KEDB.business.php similarity index 90% rename from business/KEDB.php rename to business/KEDB.business.php index ec8057f32..d6683204a 100644 --- a/business/KEDB.php +++ b/business/KEDB.business.php @@ -20,7 +20,7 @@ class bizKnownError extends cmdbAbstractObject "key_label" => "id", "name_attcode" => "name", "state_attcode" => "", - "reconc_keys" => array("cust_id", "name"), // inherited attributes + "reconc_keys" => array("org_id", "name"), // inherited attributes "db_table" => "known_error", "db_key_field" => "id", "db_finalclass_field" => "", @@ -30,8 +30,8 @@ class bizKnownError extends cmdbAbstractObject MetaModel::Init_InheritAttributes(); MetaModel::Init_AddAttribute(new AttributeString("name", array("label"=>"Name", "description"=>"Name to identify this error", "allowed_values"=>null, "sql"=>"name", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("cust_id", array("targetclass"=>"bizOrganization", "label"=>"Organization", "description"=>"Organization for this known error", "allowed_values"=>null, "sql"=>"cust_id", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalField("cust_name", array("label"=>"Organization", "description"=>"Company / Department owning this object", "allowed_values"=>null, "extkey_attcode"=> 'cust_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("org_id", array("targetclass"=>"bizOrganization", "label"=>"Organization", "description"=>"Organization for this known error", "allowed_values"=>null, "sql"=>"cust_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("cust_name", array("label"=>"Organization", "description"=>"Company / Department owning this object", "allowed_values"=>null, "extkey_attcode"=> 'org_id', "target_attcode"=>"name"))); MetaModel::Init_AddAttribute(new AttributeText("symptom", array("label"=>"Symptom", "description"=>"Description of this error", "allowed_values"=>null, "sql"=>"symptom", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeText("root_cause", array("label"=>"Root cause", "description"=>"Original cause for this known error", "allowed_values"=>null, "sql"=>"rootcause", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); @@ -48,7 +48,7 @@ class bizKnownError extends cmdbAbstractObject MetaModel::Init_InheritFilters(); MetaModel::Init_AddFilterFromAttribute("name"); - MetaModel::Init_AddFilterFromAttribute("cust_id"); + MetaModel::Init_AddFilterFromAttribute("org_id"); MetaModel::Init_AddFilterFromAttribute("cust_name"); MetaModel::Init_AddFilterFromAttribute("error_code"); MetaModel::Init_AddFilterFromAttribute("domain"); @@ -57,11 +57,11 @@ class bizKnownError extends cmdbAbstractObject - MetaModel::Init_SetZListItems('details', array('name', 'cust_id','error_code','domain','vendor','model','version', 'symptom','root_cause','workaround','solution')); // Attributes to be displayed for the complete details - MetaModel::Init_SetZListItems('list', array('name', 'cust_id','error_code', 'symptom')); // Attributes to be displayed for a list + MetaModel::Init_SetZListItems('details', array('name', 'org_id','error_code','domain','vendor','model','version', 'symptom','root_cause','workaround','solution')); // Attributes to be displayed for the complete details + MetaModel::Init_SetZListItems('list', array('name', 'org_id','error_code', 'symptom')); // Attributes to be displayed for a list // Search criteria MetaModel::Init_SetZListItems('standard_search', array('name', 'error_code','domain')); // Criteria of the std search form - MetaModel::Init_SetZListItems('advanced_search', array('name', 'cust_id','error_code', 'error_code','symptom')); // Criteria of the advanced search form + MetaModel::Init_SetZListItems('advanced_search', array('name', 'org_id','error_code', 'error_code','symptom')); // Criteria of the advanced search form } diff --git a/business/ServiceDesk.business.php b/business/ServiceDesk.business.php new file mode 100644 index 000000000..c58cade36 --- /dev/null +++ b/business/ServiceDesk.business.php @@ -0,0 +1,267 @@ + + * @license http://www.opensource.org/licenses/lgpl-license.php LGPL + * @link www.itop.com + * @since 1.0 + * @version 1.1.1.1 $ + */ + +//////////////////////////////////////////////////////////////////////////////////// +/** +* An Incident Ticket +*/ +//////////////////////////////////////////////////////////////////////////////////// +class bizServiceCall extends cmdbAbstractObject +{ + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable", + "name" => "ServiceCall", + "description" => "Service Call from customer", + "key_type" => "autoincrement", + "key_label" => "id", + "name_attcode" => "name", + "state_attcode" => "call_status", + "reconc_keys" => array("title"), + "db_table" => "servicecall", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "../business/templates/serviceCall.html", + ); + MetaModel::Init_Params($aParams); + //MetaModel::Init_InheritAttributes(); + MetaModel::Init_AddAttribute(new AttributeString("name", array("label"=>"Service call Ref", "description"=>"Refence number ofr this service call", "allowed_values"=>null, "sql"=>"name", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeString("title", array("label"=>"Title", "description"=>"Overview of the service call", "allowed_values"=>null, "sql"=>"title", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + + MetaModel::Init_AddAttribute(new AttributeEnum("type", array("label"=>"Type", "description"=>"Type of the Incident", "allowed_values"=>new ValueSetEnum("Network,Server,Desktop,Application"), "sql"=>"type", "default_value"=>"Server", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("org_id", array("targetclass"=>"bizOrganization", "label"=>"Customer", "description"=>"Customer concerned by this service call", "allowed_values"=>null, "sql"=>"customer", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("customer_name", array("label"=>"Customer", "description"=>"Name of the customer raising this service call", "allowed_values"=>null, "extkey_attcode"=> 'org_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeEnum("call_status", array("label"=>"Status", "description"=>"Status of the ticket", "allowed_values"=>new ValueSetEnum("New, Assigned, WorkInProgress,Closed"), "sql"=>"call_status", "default_value"=>"New", "is_null_allowed"=>false, "depends_on"=>array()))); + // SetPossibleValues("status",array("Open","Monitored","Closed")); + MetaModel::Init_AddAttribute(new AttributeText("call_description", array("label"=>"Description", "description"=>"Description of the call as describe by caller", "allowed_values"=>null, "sql"=>"call_description", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeDate("creation_date", array("label"=>"Creation date", "description"=>"Call creation date", "allowed_values"=>null, "sql"=>"creation_date", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + // définir une date de défaut à maintenant, alias creation ou modification du ticket + MetaModel::Init_AddAttribute(new AttributeDate("last_update", array("label"=>"Last update", "description"=>"last time the call was modified", "allowed_values"=>null, "sql"=>"last_update", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeDate("next_update", array("label"=>"Next update", "description"=>"next time the Ticket is expected to be modified", "allowed_values"=>null, "sql"=>"next_update", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + + MetaModel::Init_AddAttribute(new AttributeDate("end_date", array("label"=>"Closed Date", "description"=>"Date when the call was closed", "allowed_values"=>null, "sql"=>"closed_date", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Caller", "description"=>"person that trigger this call", "allowed_values"=>null, "sql"=>"caller_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("caller_mail", array("label"=>"Caller", "description"=>"Person that trigger this call", "allowed_values"=>null, "extkey_attcode"=> 'caller_id', "target_attcode"=>"email"))); + + MetaModel::Init_AddAttribute(new AttributeString("impact", array("label"=>"Impact", "description"=>"Impact for this call", "allowed_values"=>null, "sql"=>"impact", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("workgroup_id", array("targetclass"=>"bizWorkgroup", "jointype"=> "", "label"=>"Workgroup", "description"=>"which workgroup is owning call", "allowed_values"=>null, "sql"=>"workgroup_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("label"=>"Managed by Workgroup", "description"=>"name of workgroup managing the call", "allowed_values"=>null, "extkey_attcode"=> 'workgroup_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Agent", "description"=>"who is managing the call", "allowed_values"=>null, "sql"=>"agent_id", "is_null_allowed"=>true, "depends_on"=>array("workgroup_id")))); + MetaModel::Init_AddAttribute(new AttributeExternalField("agent_mail", array("label"=>"Managed by Agent", "description"=>"mail of agent managing the call", "allowed_values"=>null, "extkey_attcode"=> 'agent_id', "target_attcode"=>"email"))); + // Comment afficher le first + last name de l'agent ? Est-ce utile d'ajouter ce champ? + MetaModel::Init_AddAttribute(new AttributeText("action_log", array("label"=>"Action Logs", "description"=>"List all action performed during the call", "allowed_values"=>null, "sql"=>"action_log", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("severity", array("label"=>"Severity", "description"=>"Field defining the criticity for the call", "allowed_values"=>new ValueSetEnum("critical,medium,low"), "sql"=>"criticity", "default_value"=>"low", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeText("resolution", array("label"=>"Resolution", "description"=>"Description of the resolution", "allowed_values"=>null, "sql"=>"resolution", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("source", array("label"=>"Source", "description"=>"source type for this call", "allowed_values"=>new ValueSetEnum("phone,E-mail,Fax"), "sql"=>"source", "default_value"=>"phone", "is_null_allowed"=>false, "depends_on"=>array()))); + + MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("impacted_infra_manual", array("label"=>"Impacted Infrastructure", "description"=>"CIs that are not meeting the SLA", "linked_class"=>"lnkInfraCall", "ext_key_to_me"=>"call_id", "ext_key_to_remote"=>"infra_id", "allowed_values"=>null, "count_min"=>1, "count_max"=>0, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("related_tickets", array("label"=>"Related Incident", "description"=>"Other incident tickets related to this call", "linked_class"=>"lnkCallTicket", "ext_key_to_me"=>"call_id", "ext_key_to_remote"=>"ticket_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array(/*'impacted_infra_computed',*/ 'impacted_infra_manual')))); + + + //MetaModel::Init_InheritFilters(); + MetaModel::Init_AddFilterFromAttribute("name"); + MetaModel::Init_AddFilterFromAttribute("title"); + MetaModel::Init_AddFilterFromAttribute("type"); + MetaModel::Init_AddFilterFromAttribute("org_id"); + MetaModel::Init_AddFilterFromAttribute("caller_id"); + MetaModel::Init_AddFilterFromAttribute("call_status"); + MetaModel::Init_AddFilterFromAttribute("creation_date"); + MetaModel::Init_AddFilterFromAttribute("last_update"); + MetaModel::Init_AddFilterFromAttribute("end_date"); + MetaModel::Init_AddFilterFromAttribute("workgroup_id"); + MetaModel::Init_AddFilterFromAttribute("agent_id"); + MetaModel::Init_AddFilterFromAttribute("severity"); + MetaModel::Init_AddFilterFromAttribute("source"); + + // doit-on aussi ajouter un filtre sur les extfields lié à une extkey ? ici le name de l'agent? + + // Display lists + MetaModel::Init_SetZListItems('details', array('name','title', 'org_id', 'type','call_status','source', 'severity','creation_date', 'call_description', 'caller_id', 'impact', 'last_update', 'end_date', 'workgroup_id','agent_id','action_log','resolution')); // Attributes to be displayed for a list + MetaModel::Init_SetZListItems('list', array('name', 'title', 'org_id', 'type','call_status','severity','creation_date')); // Attributes to be displayed for a list + // Search criteria + MetaModel::Init_SetZListItems('standard_search', array('name', 'title', 'org_id','source', 'caller_id','type', 'call_status', 'severity','creation_date', 'last_update','end_date','agent_id')); // Criteria of the std search form + MetaModel::Init_SetZListItems('advanced_search', array('name', 'title', 'org_id', 'caller_id','type', 'call_status', 'severity','creation_date', 'last_update','end_date','agent_id')); // Criteria of the advanced search form + + // State machine + MetaModel::Init_DefineState("New", array("label"=>"New (Unassigned)", "description"=>"Newly created call", "attribute_inherit"=>null, + "attribute_list"=>array('name' => OPT_ATT_READONLY, 'end_date' => OPT_ATT_HIDDEN, 'last_update' => OPT_ATT_HIDDEN, + "title"=>OPT_ATT_MANDATORY, "org_id"=>OPT_ATT_MANDATORY, "caller_id"=>OPT_ATT_MANDATORY, "call_description"=>OPT_ATT_MANDATORY, "creation_date"=>OPT_ATT_MANDATORY, "workgroup_id"=>OPT_ATT_MANDATORY, + "severity"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_HIDDEN,"impacted_infra_manual"=>OPT_ATT_MANDATORY, "related_tickets"=>OPT_ATT_MUSTPROMPT))); + MetaModel::Init_DefineState("Assigned", array("label"=>"Assigned", "description"=>"Call is assigned to somebody", "attribute_inherit"=>null, + "attribute_list"=>array('name' => OPT_ATT_READONLY, "title"=>OPT_ATT_READONLY, "org_id"=>OPT_ATT_READONLY, "caller_id"=>OPT_ATT_READONLY, "call_description"=>OPT_ATT_READONLY, "creation_date"=>OPT_ATT_READONLY,'end_date' => OPT_ATT_HIDDEN, "workgroup_id"=>OPT_ATT_MUSTCHANGE, "agent_id"=>OPT_ATT_MUSTCHANGE))); + MetaModel::Init_DefineState("WorkInProgress", array("label"=>"Work In Progress", "description"=>"Work is in progress", "attribute_inherit"=>null, "attribute_list"=>array("title"=>OPT_ATT_READONLY, "org_id"=>OPT_ATT_READONLY, "caller_id"=>OPT_ATT_READONLY, "call_description"=>OPT_ATT_READONLY,'end_date' => OPT_ATT_HIDDEN, "creation_date"=>OPT_ATT_READONLY,"workgroup_id"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_MANDATORY))); + MetaModel::Init_DefineState("Closed", array("label"=>"Closed", "description"=>"Call is closed", "attribute_inherit"=>null, "attribute_list"=>array("workgroup_id"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_MANDATORY, "resolution"=>OPT_ATT_MANDATORY, "end_date"=>OPT_ATT_MANDATORY))); + + MetaModel::Init_DefineStimulus("ev_assign", new StimulusUserAction(array("label"=>"Assign this call", "description"=>"Assign this call to a group and an agent"))); + MetaModel::Init_DefineStimulus("ev_reassign", new StimulusUserAction(array("label"=>"Reassign this call", "description"=>"Reassign this call to a different group and agent"))); + MetaModel::Init_DefineStimulus("ev_start_working", new StimulusUserAction(array("label"=>"Work on this call", "description"=>"Start working on this call"))); + MetaModel::Init_DefineStimulus("ev_close", new StimulusUserAction(array("label"=>"Close this call", "description"=>"Close/resolve this call"))); + + MetaModel::Init_DefineTransition("New", "ev_assign", array("target_state"=>"Assigned", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Assigned", "ev_reassign", array("target_state"=>"Assigned", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Assigned", "ev_start_working", array("target_state"=>"WorkInProgress", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("WorkInProgress", "ev_reassign", array("target_state"=>"Assigned", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("WorkInProgress", "ev_close", array("target_state"=>"Closed", "actions"=>array('SetClosureDate'), "user_restriction"=>null)); + + } + + public function Generate(cmdbDataGenerator $oGenerator) + { + $this->Set('org_id', $oGenerator->GetOrganizationId()); + $this->Set('title', $oGenerator->GenerateString("enum(Site,Server,Line)| |enum(is down,is flip-flopping,is not responding)")); + $this->Set('agent_id', $oGenerator->GenerateKey("bizPerson", array('org_id' =>$oGenerator->GetOrganizationId() ))); + $this->Set('call_status', $oGenerator->GenerateString("enum(Open,Closed,Closed,Monitored)")); + $this->Set('creation_date', $oGenerator->GenerateString("2007-|number(07-12)|-|number(01-30)| |number(07-12)|:|number(00-59)|:|number(00-59)")); + $this->Set('last_update', $oGenerator->GenerateString("2007-|number(07-12)|-|number(01-30)| |number(07-12)|:|number(00-59)|:|number(00-59)")); + $this->Set('end_date', $oGenerator->GenerateString("2007-|number(07-12)|-|number(01-30)| |number(07-12)|:|number(00-59)|:|number(00-59)")); + } + + public static function GetUIPage() + { + return './UI.php'; + } + + // State machine actions + + + public function SetClosureDate($sStimulusCode) + { + $this->Set('end_date', time()); + return true; + } + + public function ComputeFields() + { + if ($this->GetKey() > 0) + { + $sName = sprintf('I-%06d', $this->GetKey()); + } + else + { + $sName = "Id not set"; + } + $this->Set('name', $sName); + } +} + + +//////////////////////////////////////////////////////////////////////////////////// +/** +* n-n link between any ticket and a Call +*/ +//////////////////////////////////////////////////////////////////////////////////// +class lnkCallTicket extends cmdbAbstractObject +{ + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable", + "name" => "Call Ticket", + "description" => "Ticket related to a call", + "key_type" => "autoincrement", + "key_label" => "link_id", + "name_attcode" => "impact", // ???? + "state_attcode" => "", + "reconc_keys" => array("impact"), // ???? + "db_table" => "call_ticket", + "db_key_field" => "link_id", + "db_finalclass_field" => "", + "display_template" => "../business/templates/default.html", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"bizIncidentTicket", "jointype"=> '', "label"=>"Related Ticket", "description"=>"The related ticket", "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_name", array("label"=>"Related ticket", "description"=>"Name of the related ticket", "allowed_values"=>null, "extkey_attcode"=> 'ticket_id', "target_attcode"=>"title"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("call_id", array("targetclass"=>"bizServiceCall", "jointype"=> '', "label"=>"Call", "description"=>"Ticket number", "allowed_values"=>null, "sql"=>"call_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("call_name", array("label"=>"Call name", "description"=>"Name of the call", "allowed_values"=>null, "extkey_attcode"=> 'call_id', "target_attcode"=>"title"))); + MetaModel::Init_AddAttribute(new AttributeString("impact", array("label"=>"Impact", "description"=>"Impact on the call", "allowed_values"=>null, "sql"=>"impact", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + + MetaModel::Init_AddFilterFromAttribute("ticket_id"); + MetaModel::Init_AddFilterFromAttribute("call_id"); + + // Display lists + MetaModel::Init_SetZListItems('details', array('ticket_id', 'call_id', 'impact')); // Attributes to be displayed for a list + MetaModel::Init_SetZListItems('list', array('ticket_id', 'call_id', 'impact')); // Attributes to be displayed for a list + // Search criteria + MetaModel::Init_SetZListItems('standard_search', array('ticket_id', 'call_id')); // Criteria of the std search form + MetaModel::Init_SetZListItems('advanced_search', array('ticket_id', 'call_id')); // Criteria of the advanced search form + } + + public function Generate(cmdbDataGenerator $oGenerator) + { + $this->Set('call_id', $oGenerator->GenerateKey("bizServiceCall", array('org_id' =>$oGenerator->GetOrganizationId() ))); + $this->Set('ticket_id', $oGenerator->GenerateKey("bizIncidentTicket", array('org_id' =>$oGenerator->GetOrganizationId() ))); + $this->Set('impact', $oGenerator->GenerateString("enum(none,mandatory,partial)")); + } + +} + +//////////////////////////////////////////////////////////////////////////////////// +/** +* n-n link between any Infra and a Call +*/ +//////////////////////////////////////////////////////////////////////////////////// +class lnkInfraCall extends cmdbAbstractObject +{ + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable", + "name" => "Infra Call", + "description" => "Infra concerned by a call", + "key_type" => "autoincrement", + "key_label" => "link_id", + "name_attcode" => "impact", // ???? + "state_attcode" => "", + "reconc_keys" => array("impact"), // ???? + "db_table" => "infra_call", + "db_key_field" => "link_id", + "db_finalclass_field" => "", + "display_template" => "../business/templates/default.html", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_AddAttribute(new AttributeExternalKey("infra_id", array("targetclass"=>"logInfra", "jointype"=> '', "label"=>"Infrastructure", "description"=>"The infrastructure impacted", "allowed_values"=>null, "sql"=>"infra_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("infra_name", array("label"=>"Infrastructure name", "description"=>"Name of the impacted infrastructure", "allowed_values"=>null, "extkey_attcode"=> 'infra_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("call_id", array("targetclass"=>"bizServiceCall", "jointype"=> '', "label"=>"Call Ref", "description"=>"Call number", "allowed_values"=>null, "sql"=>"call_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("call_name", array("label"=>"Call name", "description"=>"Name of the call", "allowed_values"=>null, "extkey_attcode"=> 'call_id', "target_attcode"=>"title"))); + MetaModel::Init_AddAttribute(new AttributeString("impact", array("label"=>"Impact", "description"=>"Level of impact of the infra by the related ticket", "allowed_values"=>null, "sql"=>"impact", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + + MetaModel::Init_AddFilterFromAttribute("infra_id"); + MetaModel::Init_AddFilterFromAttribute("call_id"); + + // Display lists + MetaModel::Init_SetZListItems('details', array('infra_id', 'call_id', 'impact')); // Attributes to be displayed for a list + MetaModel::Init_SetZListItems('list', array('infra_id', 'call_id', 'impact')); // Attributes to be displayed for a list + // Search criteria + MetaModel::Init_SetZListItems('standard_search', array('infra_id', 'call_id')); // Criteria of the std search form + MetaModel::Init_SetZListItems('advanced_search', array('infra_id', 'call_id')); // Criteria of the advanced search form + } + + public function Generate(cmdbDataGenerator $oGenerator) + { + $this->Set('infra_id', $oGenerator->GenerateKey("logInfra", array('org_id' =>$oGenerator->GetOrganizationId() ))); + $this->Set('call_id', $oGenerator->GenerateKey("bizServiceCall", array('org_id' =>$oGenerator->GetOrganizationId() ))); + $this->Set('impact', $oGenerator->GenerateString("enum(none,mandatory,partial)")); + } + +} + + + + +?> diff --git a/business/ServiceMgmt.business.php b/business/ServiceMgmt.business.php index cbb67ca5f..dd60bec1c 100644 --- a/business/ServiceMgmt.business.php +++ b/business/ServiceMgmt.business.php @@ -1,261 +1,338 @@ - "bizmodel,searchable", - "name" => "Contract", - "description" => "Contract signed by an organization", - "key_type" => "autoincrement", - "key_label" => "id", - "name_attcode" => "name", - "state_attcode" => "status", - "reconc_keys" => array("customer_id", "name"), // inherited attributes - "db_table" => "contracts", - "db_key_field" => "id", - "db_finalclass_field" => "", - "display_template" => "../business/templates/contract.html", - ); - MetaModel::Init_Params($aParams); - MetaModel::Init_InheritAttributes(); - MetaModel::Init_AddAttribute(new AttributeString("name", array("label"=>"Name", "description"=>"Name of the contract", "allowed_values"=>null, "sql"=>"name", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); - - MetaModel::Init_AddAttribute(new AttributeExternalKey("customer_id", array("targetclass"=>"bizOrganization", "label"=>"Customer", "description"=>"Customer for this contract", "allowed_values"=>null, "sql"=>"customer_id", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalField("customer_name", array("label"=>"Customer", "description"=>"name of the Customer", "allowed_values"=>null, "extkey_attcode"=> 'customer_id', "target_attcode"=>"name"))); - - MetaModel::Init_AddAttribute(new AttributeExternalKey("provider_id", array("targetclass"=>"bizOrganization", "label"=>"Provider", "description"=>"Provider for this contract", "allowed_values"=>null, "sql"=>"provider_id", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalField("provider_name", array("label"=>"Provider", "description"=>"name of the service provider", "allowed_values"=>null, "extkey_attcode"=> 'provider_id', "target_attcode"=>"name"))); - MetaModel::Init_AddAttribute(new AttributeString("service_name", array("label"=>"Service Name", "description"=>"Name of service for this contract", "allowed_values"=>null, "sql"=>"service_name", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("team_id", array("targetclass"=>"bizTeam", "label"=>"Team", "description"=>"Team managing this contract", "allowed_values"=>null, "sql"=>"team_id", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalField("team_name", array("label"=>"Team", "description"=>"name of the team managing this contract", "allowed_values"=>null, "extkey_attcode"=> 'team_id', "target_attcode"=>"name"))); - MetaModel::Init_AddAttribute(new AttributeEnum("service_level", array("label"=>"Service Level", "description"=>"Level of service for this contract", "allowed_values"=>new ValueSetEnum("Gold,Silver,Bronze"), "sql"=>"service_level", "default_value"=>"Bronze", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeEnum("cost_unit", array("label"=>"Cost unit", "description"=>"Cost unit to compute global cost for this contract", "allowed_values"=>new ValueSetEnum("Devices,Persons,Applications,Global"), "sql"=>"cost_unit", "default_value"=>"Global", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeEnum("cost_freq", array("label"=>"Cost frequency", "description"=>"Frequency of cost for this contract", "allowed_values"=>new ValueSetEnum("Monthly,Yearly,Once"), "sql"=>"cost_freq", "default_value"=>"Once", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeString("cost", array("label"=>"Cost", "description"=>"Cost of this contract", "allowed_values"=>null, "sql"=>"cost", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeEnum("currency", array("label"=>"Currency", "description"=>"Currency of cost for this contract", "allowed_values"=>new ValueSetEnum("Euros,Dollars"), "sql"=>"currency", "default_value"=>"Euros", "is_null_allowed"=>false, "depends_on"=>array()))); - - MetaModel::Init_AddAttribute(new AttributeText("description", array("label"=>"Description", "description"=>"Description of this contract", "allowed_values"=>null, "sql"=>"description", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeDate("move2prod_date", array("label"=>"Date of move to production", "description"=>"Date when the contract is on production", "allowed_values"=>null, "sql"=>"move2prod_date", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeDate("end_prod", array("label"=>"Date of end of production", "description"=>"Date when the contract is stopped", "allowed_values"=>null, "sql"=>"end_date", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeEnum("status", array("label"=>"Status", "description"=>"Status of the contract", "allowed_values"=>new ValueSetEnum("New, Negotiating, Signed, Production, Notice, Finished"), "sql"=>"status", "default_value"=>"New", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeEnum("type", array("label"=>"Type", "description"=>"Type of the contract", "allowed_values"=>new ValueSetEnum("Hardware,Software,Support,Licence"), "sql"=>"type", "default_value"=>"Support", "is_null_allowed"=>false, "depends_on"=>array()))); - - MetaModel::Init_AddAttribute(new AttributeInteger("version_number", array("label"=>"Version number", "description"=>"Revision number for this contract", "allowed_values"=>null, "sql"=>"version_number", "default_value"=>1, "is_null_allowed"=>false, "depends_on"=>array()))); - - - - MetaModel::Init_InheritFilters(); - MetaModel::Init_AddFilterFromAttribute("service_name"); - MetaModel::Init_AddFilterFromAttribute("provider_id"); - MetaModel::Init_AddFilterFromAttribute("customer_id"); - MetaModel::Init_AddFilterFromAttribute("team_id"); - MetaModel::Init_AddFilterFromAttribute("team_name"); - MetaModel::Init_AddFilterFromAttribute("service_level"); - MetaModel::Init_AddFilterFromAttribute("end_prod"); - MetaModel::Init_AddFilterFromAttribute("status"); - MetaModel::Init_AddFilterFromAttribute("version_number"); - MetaModel::Init_AddFilterFromAttribute("name"); - MetaModel::Init_AddFilterFromAttribute("type"); - - - // Life cycle - MetaModel::Init_DefineState("New", array("label"=>"New", "description"=>"Newly created contract", "attribute_inherit"=>null, - "attribute_list"=>array())); - MetaModel::Init_DefineState("Negotiating", array("label"=>"Negotiating", "description"=>"The contract is being worked on", "attribute_inherit"=>null, - "attribute_list"=>array())); - MetaModel::Init_DefineState("Signed", array("label"=>"Signed", "description"=>"The contract has been signed", "attribute_inherit"=>null, - "attribute_list"=>array())); - MetaModel::Init_DefineState("Production", array("label"=>"Production", "description"=>"The contract is effective in production", "attribute_inherit"=>null, - "attribute_list"=>array())); - MetaModel::Init_DefineState("Notice", array("label"=>"Notice", "description"=>"The contract is about to be terminated", "attribute_inherit"=>null, - "attribute_list"=>array())); - MetaModel::Init_DefineState("Finished", array("label"=>"Finished", "description"=>"The contract is terminated", "attribute_inherit"=>null, - "attribute_list"=>array())); - - MetaModel::Init_DefineStimulus("ev_freeze_version", new StimulusUserAction(array("label"=>"Freeze this version", "description"=>"This version of the contract is published"))); - MetaModel::Init_DefineStimulus("ev_sign", new StimulusUserAction(array("label"=>"Sign this contract", "description"=>"This contract is being signed"))); - MetaModel::Init_DefineStimulus("ev_begin", new StimulusUserAction(array("label"=>"Move to production", "description"=>"The contract becomes applicable in production"))); - MetaModel::Init_DefineStimulus("ev_notice", new StimulusUserAction(array("label"=>"Start notice period", "description"=>"The end date of the contract is approaching"))); - MetaModel::Init_DefineStimulus("ev_terminate", new StimulusUserAction(array("label"=>"Ends this contract", "description"=>"The contract is ending"))); - MetaModel::Init_DefineStimulus("ev_elapsed", new StimulusUserAction(array("label"=>"Times up [Do not click!]", "description"=>"The contract over"))); - - MetaModel::Init_DefineTransition("New", "ev_freeze_version", array("target_state"=>"Negotiating", "actions"=>array('IncrementVersion'), "user_restriction"=>null)); - MetaModel::Init_DefineTransition("Negotiating", "ev_freeze_version", array("target_state"=>"Negotiating", "actions"=>array('IncrementVersion'), "user_restriction"=>null)); - MetaModel::Init_DefineTransition("Negotiating", "ev_sign", array("target_state"=>"Signed", "actions"=>array(), "user_restriction"=>null)); - MetaModel::Init_DefineTransition("Negotiating", "ev_terminate", array("target_state"=>"Finished", "actions"=>array(), "user_restriction"=>null)); - MetaModel::Init_DefineTransition("Signed", "ev_freeze_version", array("target_state"=>"Signed", "actions"=>array('IncrementVersion'), "user_restriction"=>null)); - MetaModel::Init_DefineTransition("Signed", "ev_begin", array("target_state"=>"Production", "actions"=>array(), "user_restriction"=>null)); - MetaModel::Init_DefineTransition("Signed", "ev_terminate", array("target_state"=>"Finished", "actions"=>array(), "user_restriction"=>null)); - MetaModel::Init_DefineTransition("Production", "ev_freeze_version", array("target_state"=>"Production", "actions"=>array('IncrementVersion'), "user_restriction"=>null)); - MetaModel::Init_DefineTransition("Production", "ev_elapsed", array("target_state"=>"Notice", "actions"=>array(), "user_restriction"=>null)); - MetaModel::Init_DefineTransition("Production", "ev_terminate", array("target_state"=>"Finished", "actions"=>array(), "user_restriction"=>null)); - MetaModel::Init_DefineTransition("Notice", "ev_elapsed", array("target_state"=>"Finished", "actions"=>array(), "user_restriction"=>null)); - MetaModel::Init_DefineTransition("Notice", "ev_terminate", array("target_state"=>"Finished", "actions"=>array(), "user_restriction"=>null)); - - - MetaModel::Init_SetZListItems('details', array('name', 'status', 'customer_id', 'service_name','provider_id','type','description','team_id','service_level','cost','currency','cost_unit','cost_freq','move2prod_date','end_prod', 'version_number')); // Attributes to be displayed for the complete details - MetaModel::Init_SetZListItems('list', array('name', 'status', 'customer_id', 'provider_id','service_name','service_level','type')); // Attributes to be displayed for a list - // Search criteria - MetaModel::Init_SetZListItems('standard_search', array('name', 'status','service_name','provider_id','team_name','service_level','type')); // Criteria of the std search form - MetaModel::Init_SetZListItems('advanced_search', array('name', 'status', 'service_name','provider_id','team_name', 'service_level', 'customer_id')); // Criteria of the advanced search form - - } - - // State machine actions - public function IncrementVersion($sStimulusCode) - { - $this->Set('version_number', $this->Get('version_number') + 1); - return true; - } -} - -//////////////////////////////////////////////////////////////////////////////////// -/** -* n-n link between any Infra and a Contract -*/ -//////////////////////////////////////////////////////////////////////////////////// -class lnkInfraContract extends cmdbAbstractObject -{ - public static function Init() - { - $aParams = array - ( - "category" => "bizmodel,searchable", - "name" => "InfraContractLinks", - "description" => "Infra covered by a contract", - "key_type" => "autoincrement", - "key_label" => "link_id", - "name_attcode" => "coverage", // ???? - "state_attcode" => "", - "reconc_keys" => array("infra_id","contract_id"), // ???? - "db_table" => "infra_contract_links", - "db_key_field" => "link_id", - "db_finalclass_field" => "", - "display_template" => "../business/templates/default.html", - ); - MetaModel::Init_Params($aParams); - MetaModel::Init_AddAttribute(new AttributeExternalKey("infra_id", array("targetclass"=>"logInfra", "jointype"=> '', "label"=>"Infrastructure", "description"=>"The infrastructure impacted", "allowed_values"=>null, "sql"=>"infra_id", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalField("infra_name", array("label"=>"Infrastructure name", "description"=>"Name of the impacted infrastructure", "allowed_values"=>null, "extkey_attcode"=> 'infra_id', "target_attcode"=>"name"))); - MetaModel::Init_AddAttribute(new AttributeExternalField("infra_status", array("label"=>"Status", "description"=>"Status of the impacted infrastructure", "allowed_values"=>null, "extkey_attcode"=> 'infra_id', "target_attcode"=>"status"))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("contract_id", array("targetclass"=>"bizContract", "jointype"=> '', "label"=>"Contract name", "description"=>"Contract id", "allowed_values"=>null, "sql"=>"contract_id", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalField("contract_name", array("label"=>"Contract name", "description"=>"Name of the contract", "allowed_values"=>null, "extkey_attcode"=> 'contract_id', "target_attcode"=>"name"))); - MetaModel::Init_AddAttribute(new AttributeString("coverage", array("label"=>"coverage", "description"=>"coverage for the given infra", "allowed_values"=>null, "sql"=>"coverage", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeString("service_level", array("label"=>"service level", "description"=>"service level for the given infra", "allowed_values"=>null, "sql"=>"sla", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); - - - MetaModel::Init_AddFilterFromAttribute("infra_id"); - MetaModel::Init_AddFilterFromAttribute("contract_id"); - - // Display lists - MetaModel::Init_SetZListItems('details', array('infra_id', 'contract_id', 'coverage','service_level')); // Attributes to be displayed for a list - MetaModel::Init_SetZListItems('list', array('infra_id', 'infra_status','contract_id' , 'coverage','service_level')); // Attributes to be displayed for a list - // Search criteria - MetaModel::Init_SetZListItems('standard_search', array('infra_id', 'contract_id')); // Criteria of the std search form - MetaModel::Init_SetZListItems('advanced_search', array('infra_id', 'contract_id')); // Criteria of the advanced search form - } - - -} -//////////////////////////////////////////////////////////////////////////////////// -/** -* n-n link between any contact and a Contract -*/ -//////////////////////////////////////////////////////////////////////////////////// -class lnkContactContract extends cmdbAbstractObject -{ - public static function Init() - { - $aParams = array - ( - "category" => "bizmodel,searchable", - "name" => "ContactContractLink", - "description" => "Contact associated to a contract", - "key_type" => "autoincrement", - "key_label" => "link_id", - "name_attcode" => "role", // ???? - "state_attcode" => "", - "reconc_keys" => array("role"), // ???? - "db_table" => "contact_Contract", - "db_key_field" => "link_id", - "db_finalclass_field" => "", - "display_template" => "../business/templates/default.html", - ); - MetaModel::Init_Params($aParams); - MetaModel::Init_AddAttribute(new AttributeExternalKey("contact_id", array("targetclass"=>"bizContact", "jointype"=> '', "label"=>"Contact", "description"=>"The contact linked to contract", "allowed_values"=>null, "sql"=>"contact_id", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalField("contact_mail", array("label"=>"Contact E-mail", "description"=>"Mail for the contact", "allowed_values"=>null, "extkey_attcode"=> 'contact_id', "target_attcode"=>"email"))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("contract_id", array("targetclass"=>"bizContract", "jointype"=> '', "label"=>"Contract", "description"=>"Contract ID", "allowed_values"=>null, "sql"=>"contract_id", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalField("contract_name", array("label"=>"Contract name", "description"=>"Name of the contract", "allowed_values"=>null, "extkey_attcode"=> 'contract_id', "target_attcode"=>"name"))); - MetaModel::Init_AddAttribute(new AttributeString("role", array("label"=>"Role", "description"=>"Role of this contact for this contract", "allowed_values"=>null, "sql"=>"role", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); - - MetaModel::Init_AddFilterFromAttribute("contract_id"); - MetaModel::Init_AddFilterFromAttribute("contact_id"); - - // Display lists - MetaModel::Init_SetZListItems('details', array('contract_id', 'contact_id', 'role')); // Attributes to be displayed for a list - MetaModel::Init_SetZListItems('list', array('contract_id', 'contact_id', 'role')); // Attributes to be displayed for a list - // Search criteria - MetaModel::Init_SetZListItems('standard_search', array('contract_id', 'contact_id')); // Criteria of the std search form - MetaModel::Init_SetZListItems('advanced_search', array('contract_id', 'contact_id')); // Criteria of the advanced search form - } - - public function Generate(cmdbDataGenerator $oGenerator) - { - $this->Set('contract_id', $oGenerator->GenerateKey("logInfra", array('org_id' =>$oGenerator->GetOrganizationId() ))); - $this->Set('contact_id', $oGenerator->GenerateKey("bizIncidentTicket", array('org_id' =>$oGenerator->GetOrganizationId() ))); - $this->Set('role', $oGenerator->GenerateString("enum(none,mandatory,partial)")); - } - -} -//////////////////////////////////////////////////////////////////////////////////// -/** -* n-n link between any Contract and a Document -*/ -//////////////////////////////////////////////////////////////////////////////////// -class lnkDocumentContract extends cmdbAbstractObject -{ - public static function Init() - { - $aParams = array - ( - "category" => "bizmodel,searchable", - "name" => "DocumentsContractLinks", - "description" => "A link between a document and another contract", - "key_type" => "autoincrement", - "key_label" => "link_id", - "name_attcode" => "link_type", - "state_attcode" => "", - "reconc_keys" => array("doc_name", "contract_name"), - "db_table" => "documents_contracts", - "db_key_field" => "link_id", - "db_finalclass_field" => "", - "display_template" => "../business/templates/default.html", - ); - MetaModel::Init_Params($aParams); - MetaModel::Init_AddAttribute(new AttributeExternalKey("doc_id", array("targetclass"=>"bizDocument", "label"=>"Document Name", "description"=>"id of the Document", "allowed_values"=>null, "sql"=>"doc_id", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalField("doc_name", array("label"=>"Document", "description"=>"name of the document", "allowed_values"=>null, "extkey_attcode"=> 'doc_id', "target_attcode"=>"name"))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("contract_id", array("targetclass"=>"bizContract", "label"=>"Contract", "description"=>"Contract linked to this document", "allowed_values"=>null, "sql"=>"contract_id", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalField("contract_name", array("label"=>"contract name", "description"=>"name of the linked contract", "allowed_values"=>null, "extkey_attcode"=> 'contract_id', "target_attcode"=>"name"))); - MetaModel::Init_AddAttribute(new AttributeString("link_type", array("label"=>"link_type", "description"=>"Type of the link", "allowed_values"=>null, "sql"=>"link_type", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); - - MetaModel::Init_AddFilterFromAttribute("doc_id"); - MetaModel::Init_AddFilterFromAttribute("doc_name"); - MetaModel::Init_AddFilterFromAttribute("contract_id"); - MetaModel::Init_AddFilterFromAttribute("contract_name"); - MetaModel::Init_AddFilterFromAttribute("link_type"); - - // Display lists - MetaModel::Init_SetZListItems('details', array('doc_id', 'contract_name', 'link_type')); // Attributes to be displayed for the complete details - MetaModel::Init_SetZListItems('list', array('doc_id', 'contract_name', 'link_type')); // Attributes to be displayed for a list - } -} - - -?> + "bizmodel,searchable", + "name" => "Service", + "description" => "Service provided by an organization", + "key_type" => "autoincrement", + "key_label" => "id", + "name_attcode" => "name", + "state_attcode" => "status", + "reconc_keys" => array("org_id", "name"), // inherited attributes + "db_table" => "services", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "../business/templates/default.html", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_InheritAttributes(); + MetaModel::Init_AddAttribute(new AttributeString("name", array("label"=>"Name", "description"=>"Name of the service", "allowed_values"=>null, "sql"=>"name", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + + MetaModel::Init_AddAttribute(new AttributeExternalKey("org_id", array("targetclass"=>"bizOrganization", "label"=>"Provider", "description"=>"Provider for this service", "allowed_values"=>null, "sql"=>"customer_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("provider_name", array("label"=>"Provider", "description"=>"name of the Provider", "allowed_values"=>null, "extkey_attcode"=> 'org_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeEnum("service_category", array("label"=>"Service Category", "description"=>"Category for this contract", "allowed_values"=>new ValueSetEnum("Server,Network,End-User,Desktop,Application"), "sql"=>"service_category", "default_value"=>"End-User", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeText("description", array("label"=>"Description", "description"=>"Description of this service", "allowed_values"=>null, "sql"=>"description", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("status", array("label"=>"Status", "description"=>"Status of the service", "allowed_values"=>new ValueSetEnum("New, Implementation,Production,Obsolete"), "sql"=>"status", "default_value"=>"New", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("type", array("label"=>"Type", "description"=>"Type of the service", "allowed_values"=>new ValueSetEnum("Hardware,Software,Support"), "sql"=>"type", "default_value"=>"Support", "is_null_allowed"=>false, "depends_on"=>array()))); + + MetaModel::Init_InheritFilters(); + MetaModel::Init_AddFilterFromAttribute("name"); + MetaModel::Init_AddFilterFromAttribute("org_id"); + MetaModel::Init_AddFilterFromAttribute("service_category"); + MetaModel::Init_AddFilterFromAttribute("type"); + MetaModel::Init_AddFilterFromAttribute("status"); + + // Life cycle + MetaModel::Init_DefineState("New", array("label"=>"New", "description"=>"Newly created service", "attribute_inherit"=>null, + "attribute_list"=>array())); + MetaModel::Init_DefineState("Implementation", array("label"=>"Implementing", "description"=>"The service is being worked on", "attribute_inherit"=>null, + "attribute_list"=>array())); + MetaModel::Init_DefineState("Production", array("label"=>"Production", "description"=>"The service is effective in production", "attribute_inherit"=>null, + "attribute_list"=>array())); + MetaModel::Init_DefineState("Obsolete", array("label"=>"Obsolete", "description"=>"The service is no more deleivered", "attribute_inherit"=>null, + "attribute_list"=>array())); + + MetaModel::Init_DefineStimulus("ev_implement", new StimulusUserAction(array("label"=>"Implement this service", "description"=>"This service is under construction"))); + MetaModel::Init_DefineStimulus("ev_move2prod", new StimulusUserAction(array("label"=>"Move to production", "description"=>"This service is now on production"))); + MetaModel::Init_DefineStimulus("ev_obsololete", new StimulusUserAction(array("label"=>"Obsolete", "description"=>"Thi service is no more delivered"))); + + MetaModel::Init_DefineTransition("New", "ev_implement", array("target_state"=>"Implementation", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Implementation", "ev_move2prod", array("target_state"=>"Production", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Production", "ev_obsolete", array("target_state"=>"Obsolete", "actions"=>array('IncrementVersion'), "user_restriction"=>null)); + + + MetaModel::Init_SetZListItems('details', array('name', 'status', 'org_id','service_category','type','status','description')); // Attributes to be displayed for the complete details + MetaModel::Init_SetZListItems('list', array('name', 'status', 'org_id','service_category','type')); // Attributes to be displayed for a list + // Search criteria + MetaModel::Init_SetZListItems('standard_search', array('name', 'status','org_id','service_category','type')); // Criteria of the std search form + MetaModel::Init_SetZListItems('advanced_search', array('name', 'status','org_id','service_category','type')); // Criteria of the advanced search form + + } + + // State machine actions + public function IncrementVersion($sStimulusCode) + { + $this->Set('version_number', $this->Get('version_number') + 1); + return true; + } +} + + +//////////////////////////////////////////////////////////////////////////////////// +/** +* Description of a contract signed with a customer +*/ +//////////////////////////////////////////////////////////////////////////////////// +class bizContract extends cmdbAbstractObject +{ + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable", + "name" => "Contract", + "description" => "Contract signed by an organization", + "key_type" => "autoincrement", + "key_label" => "id", + "name_attcode" => "name", + "state_attcode" => "status", + "reconc_keys" => array("org_id", "name"), // inherited attributes + "db_table" => "contracts", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "../business/templates/contract.html", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_InheritAttributes(); + MetaModel::Init_AddAttribute(new AttributeString("name", array("label"=>"Name", "description"=>"Name of the contract", "allowed_values"=>null, "sql"=>"name", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("org_id", array("targetclass"=>"bizOrganization", "label"=>"Customer", "description"=>"Customer for this contract", "allowed_values"=>null, "sql"=>"customer_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("customer_name", array("label"=>"Customer", "description"=>"name of the Customer", "allowed_values"=>null, "extkey_attcode"=> 'org_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("service_id", array("targetclass"=>"bizService", "label"=>"Service", "description"=>"Provider for this contract", "allowed_values"=>null, "sql"=>"service_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("provider_name", array("label"=>"Provider", "description"=>"name of the service provider", "allowed_values"=>null, "extkey_attcode"=> 'service_id', "target_attcode"=>"provider_name"))); + MetaModel::Init_AddAttribute(new AttributeExternalField("service_name", array("label"=>"Service", "description"=>"name of the service", "allowed_values"=>null, "extkey_attcode"=> 'service_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("team_id", array("targetclass"=>"bizTeam", "label"=>"Team", "description"=>"Team managing this contract", "allowed_values"=>null, "sql"=>"team_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("team_name", array("label"=>"Team", "description"=>"name of the team managing this contract", "allowed_values"=>null, "extkey_attcode"=> 'team_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeEnum("service_level", array("label"=>"Service Level", "description"=>"Level of service for this contract", "allowed_values"=>new ValueSetEnum("Gold,Silver,Bronze"), "sql"=>"service_level", "default_value"=>"Bronze", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("cost_unit", array("label"=>"Cost unit", "description"=>"Cost unit to compute global cost for this contract", "allowed_values"=>new ValueSetEnum("Devices,Persons,Applications,Global"), "sql"=>"cost_unit", "default_value"=>"Global", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("cost_freq", array("label"=>"Cost frequency", "description"=>"Frequency of cost for this contract", "allowed_values"=>new ValueSetEnum("Monthly,Yearly,Once"), "sql"=>"cost_freq", "default_value"=>"Once", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeString("cost", array("label"=>"Cost", "description"=>"Cost of this contract", "allowed_values"=>null, "sql"=>"cost", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("currency", array("label"=>"Currency", "description"=>"Currency of cost for this contract", "allowed_values"=>new ValueSetEnum("Euros,Dollars"), "sql"=>"currency", "default_value"=>"Euros", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeText("description", array("label"=>"Description", "description"=>"Description of this contract", "allowed_values"=>null, "sql"=>"description", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeDate("move2prod_date", array("label"=>"Date of move to production", "description"=>"Date when the contract is on production", "allowed_values"=>null, "sql"=>"move2prod_date", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeDate("end_prod", array("label"=>"Date of end of production", "description"=>"Date when the contract is stopped", "allowed_values"=>null, "sql"=>"end_date", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("status", array("label"=>"Status", "description"=>"Status of the contract", "allowed_values"=>new ValueSetEnum("New, Negotiating, Signed, Production, Notice, Finished"), "sql"=>"status", "default_value"=>"New", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("type", array("label"=>"Type", "description"=>"Type of the contract", "allowed_values"=>new ValueSetEnum("Hardware,Software,Support,Licence"), "sql"=>"type", "default_value"=>"Support", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeInteger("version_number", array("label"=>"Version number", "description"=>"Revision number for this contract", "allowed_values"=>null, "sql"=>"version_number", "default_value"=>1, "is_null_allowed"=>false, "depends_on"=>array()))); + + MetaModel::Init_InheritFilters(); + MetaModel::Init_AddFilterFromAttribute("service_name"); + MetaModel::Init_AddFilterFromAttribute("provider_name"); + MetaModel::Init_AddFilterFromAttribute("service_id"); + MetaModel::Init_AddFilterFromAttribute("org_id"); + MetaModel::Init_AddFilterFromAttribute("team_id"); + MetaModel::Init_AddFilterFromAttribute("team_name"); + MetaModel::Init_AddFilterFromAttribute("service_level"); + MetaModel::Init_AddFilterFromAttribute("end_prod"); + MetaModel::Init_AddFilterFromAttribute("status"); + MetaModel::Init_AddFilterFromAttribute("version_number"); + MetaModel::Init_AddFilterFromAttribute("name"); + MetaModel::Init_AddFilterFromAttribute("type"); + + + // Life cycle + MetaModel::Init_DefineState("New", array("label"=>"New", "description"=>"Newly created contract", "attribute_inherit"=>null, + "attribute_list"=>array())); + MetaModel::Init_DefineState("Negotiating", array("label"=>"Negotiating", "description"=>"The contract is being worked on", "attribute_inherit"=>null, + "attribute_list"=>array())); + MetaModel::Init_DefineState("Signed", array("label"=>"Signed", "description"=>"The contract has been signed", "attribute_inherit"=>null, + "attribute_list"=>array())); + MetaModel::Init_DefineState("Production", array("label"=>"Production", "description"=>"The contract is effective in production", "attribute_inherit"=>null, + "attribute_list"=>array())); + MetaModel::Init_DefineState("Notice", array("label"=>"Notice", "description"=>"The contract is about to be terminated", "attribute_inherit"=>null, + "attribute_list"=>array())); + MetaModel::Init_DefineState("Finished", array("label"=>"Finished", "description"=>"The contract is terminated", "attribute_inherit"=>null, + "attribute_list"=>array())); + + MetaModel::Init_DefineStimulus("ev_freeze_version", new StimulusUserAction(array("label"=>"Freeze this version", "description"=>"This version of the contract is published"))); + MetaModel::Init_DefineStimulus("ev_sign", new StimulusUserAction(array("label"=>"Sign this contract", "description"=>"This contract is being signed"))); + MetaModel::Init_DefineStimulus("ev_begin", new StimulusUserAction(array("label"=>"Move to production", "description"=>"The contract becomes applicable in production"))); + MetaModel::Init_DefineStimulus("ev_notice", new StimulusUserAction(array("label"=>"Start notice period", "description"=>"The end date of the contract is approaching"))); + MetaModel::Init_DefineStimulus("ev_terminate", new StimulusUserAction(array("label"=>"Ends this contract", "description"=>"The contract is ending"))); + MetaModel::Init_DefineStimulus("ev_elapsed", new StimulusUserAction(array("label"=>"Times up [Do not click!]", "description"=>"The contract over"))); + + MetaModel::Init_DefineTransition("New", "ev_freeze_version", array("target_state"=>"Negotiating", "actions"=>array('IncrementVersion'), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Negotiating", "ev_freeze_version", array("target_state"=>"Negotiating", "actions"=>array('IncrementVersion'), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Negotiating", "ev_sign", array("target_state"=>"Signed", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Negotiating", "ev_terminate", array("target_state"=>"Finished", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Signed", "ev_freeze_version", array("target_state"=>"Signed", "actions"=>array('IncrementVersion'), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Signed", "ev_begin", array("target_state"=>"Production", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Signed", "ev_terminate", array("target_state"=>"Finished", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Production", "ev_freeze_version", array("target_state"=>"Production", "actions"=>array('IncrementVersion'), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Production", "ev_elapsed", array("target_state"=>"Notice", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Production", "ev_terminate", array("target_state"=>"Finished", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Notice", "ev_elapsed", array("target_state"=>"Finished", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Notice", "ev_terminate", array("target_state"=>"Finished", "actions"=>array(), "user_restriction"=>null)); + + + MetaModel::Init_SetZListItems('details', array('name', 'status', 'org_id', 'service_id','provider_name','type','description','team_id','service_level','cost','currency','cost_unit','cost_freq','move2prod_date','end_prod', 'version_number')); // Attributes to be displayed for the complete details + MetaModel::Init_SetZListItems('list', array('name', 'status', 'org_id', 'service_id','provider_name','service_name','service_level','type')); // Attributes to be displayed for a list + // Search criteria + MetaModel::Init_SetZListItems('standard_search', array('name', 'status','service_id','provider_name','team_name','service_level','type')); // Criteria of the std search form + MetaModel::Init_SetZListItems('advanced_search', array('name', 'status','service_id','team_name', 'service_level', 'org_id')); // Criteria of the advanced search form + + } + + // State machine actions + public function IncrementVersion($sStimulusCode) + { + $this->Set('version_number', $this->Get('version_number') + 1); + return true; + } +} + + + + +//////////////////////////////////////////////////////////////////////////////////// +/** +* n-n link between any Infra and a Contract +*/ +//////////////////////////////////////////////////////////////////////////////////// +class lnkInfraContract extends cmdbAbstractObject +{ + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable", + "name" => "InfraContractLinks", + "description" => "Infra covered by a contract", + "key_type" => "autoincrement", + "key_label" => "link_id", + "name_attcode" => "coverage", // ???? + "state_attcode" => "", + "reconc_keys" => array("infra_id","contract_id"), // ???? + "db_table" => "infra_contract_links", + "db_key_field" => "link_id", + "db_finalclass_field" => "", + "display_template" => "../business/templates/default.html", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_AddAttribute(new AttributeExternalKey("infra_id", array("targetclass"=>"logInfra", "jointype"=> '', "label"=>"Infrastructure", "description"=>"The infrastructure impacted", "allowed_values"=>null, "sql"=>"infra_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("infra_name", array("label"=>"Infrastructure name", "description"=>"Name of the impacted infrastructure", "allowed_values"=>null, "extkey_attcode"=> 'infra_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalField("infra_status", array("label"=>"Status", "description"=>"Status of the impacted infrastructure", "allowed_values"=>null, "extkey_attcode"=> 'infra_id', "target_attcode"=>"status"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("contract_id", array("targetclass"=>"bizContract", "jointype"=> '', "label"=>"Contract name", "description"=>"Contract id", "allowed_values"=>null, "sql"=>"contract_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("contract_name", array("label"=>"Contract name", "description"=>"Name of the contract", "allowed_values"=>null, "extkey_attcode"=> 'contract_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeString("coverage", array("label"=>"coverage", "description"=>"coverage for the given infra", "allowed_values"=>null, "sql"=>"coverage", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeString("service_level", array("label"=>"service level", "description"=>"service level for the given infra", "allowed_values"=>null, "sql"=>"sla", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + + + MetaModel::Init_AddFilterFromAttribute("infra_id"); + MetaModel::Init_AddFilterFromAttribute("contract_id"); + + // Display lists + MetaModel::Init_SetZListItems('details', array('infra_id', 'contract_id', 'coverage','service_level')); // Attributes to be displayed for a list + MetaModel::Init_SetZListItems('list', array('infra_id', 'infra_status','contract_id' , 'coverage','service_level')); // Attributes to be displayed for a list + // Search criteria + MetaModel::Init_SetZListItems('standard_search', array('infra_id', 'contract_id')); // Criteria of the std search form + MetaModel::Init_SetZListItems('advanced_search', array('infra_id', 'contract_id')); // Criteria of the advanced search form + } + + +} +//////////////////////////////////////////////////////////////////////////////////// +/** +* n-n link between any contact and a Contract +*/ +//////////////////////////////////////////////////////////////////////////////////// +class lnkContactContract extends cmdbAbstractObject +{ + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable", + "name" => "ContactContractLink", + "description" => "Contact associated to a contract", + "key_type" => "autoincrement", + "key_label" => "link_id", + "name_attcode" => "role", // ???? + "state_attcode" => "", + "reconc_keys" => array("role"), // ???? + "db_table" => "contact_Contract", + "db_key_field" => "link_id", + "db_finalclass_field" => "", + "display_template" => "../business/templates/default.html", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_AddAttribute(new AttributeExternalKey("contact_id", array("targetclass"=>"bizContact", "jointype"=> '', "label"=>"Contact", "description"=>"The contact linked to contract", "allowed_values"=>null, "sql"=>"contact_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("contact_mail", array("label"=>"Contact E-mail", "description"=>"Mail for the contact", "allowed_values"=>null, "extkey_attcode"=> 'contact_id', "target_attcode"=>"email"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("contract_id", array("targetclass"=>"bizContract", "jointype"=> '', "label"=>"Contract", "description"=>"Contract ID", "allowed_values"=>null, "sql"=>"contract_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("contract_name", array("label"=>"Contract name", "description"=>"Name of the contract", "allowed_values"=>null, "extkey_attcode"=> 'contract_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeString("role", array("label"=>"Role", "description"=>"Role of this contact for this contract", "allowed_values"=>null, "sql"=>"role", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + + MetaModel::Init_AddFilterFromAttribute("contract_id"); + MetaModel::Init_AddFilterFromAttribute("contact_id"); + + // Display lists + MetaModel::Init_SetZListItems('details', array('contract_id', 'contact_id', 'role')); // Attributes to be displayed for a list + MetaModel::Init_SetZListItems('list', array('contract_id', 'contact_id', 'role')); // Attributes to be displayed for a list + // Search criteria + MetaModel::Init_SetZListItems('standard_search', array('contract_id', 'contact_id')); // Criteria of the std search form + MetaModel::Init_SetZListItems('advanced_search', array('contract_id', 'contact_id')); // Criteria of the advanced search form + } + + public function Generate(cmdbDataGenerator $oGenerator) + { + $this->Set('contract_id', $oGenerator->GenerateKey("logInfra", array('org_id' =>$oGenerator->GetOrganizationId() ))); + $this->Set('contact_id', $oGenerator->GenerateKey("bizIncidentTicket", array('org_id' =>$oGenerator->GetOrganizationId() ))); + $this->Set('role', $oGenerator->GenerateString("enum(none,mandatory,partial)")); + } + +} +//////////////////////////////////////////////////////////////////////////////////// +/** +* n-n link between any Contract and a Document +*/ +//////////////////////////////////////////////////////////////////////////////////// +class lnkDocumentContract extends cmdbAbstractObject +{ + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable", + "name" => "DocumentsContractLinks", + "description" => "A link between a document and another contract", + "key_type" => "autoincrement", + "key_label" => "link_id", + "name_attcode" => "link_type", + "state_attcode" => "", + "reconc_keys" => array("doc_name", "contract_name"), + "db_table" => "documents_contracts", + "db_key_field" => "link_id", + "db_finalclass_field" => "", + "display_template" => "../business/templates/default.html", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_AddAttribute(new AttributeExternalKey("doc_id", array("targetclass"=>"bizDocument", "label"=>"Document Name", "description"=>"id of the Document", "allowed_values"=>null, "sql"=>"doc_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("doc_name", array("label"=>"Document", "description"=>"name of the document", "allowed_values"=>null, "extkey_attcode"=> 'doc_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("contract_id", array("targetclass"=>"bizContract", "label"=>"Contract", "description"=>"Contract linked to this document", "allowed_values"=>null, "sql"=>"contract_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("contract_name", array("label"=>"contract name", "description"=>"name of the linked contract", "allowed_values"=>null, "extkey_attcode"=> 'contract_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeString("link_type", array("label"=>"link_type", "description"=>"Type of the link", "allowed_values"=>null, "sql"=>"link_type", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + + MetaModel::Init_AddFilterFromAttribute("doc_id"); + MetaModel::Init_AddFilterFromAttribute("doc_name"); + MetaModel::Init_AddFilterFromAttribute("contract_id"); + MetaModel::Init_AddFilterFromAttribute("contract_name"); + MetaModel::Init_AddFilterFromAttribute("link_type"); + + // Display lists + MetaModel::Init_SetZListItems('details', array('doc_id', 'contract_name', 'link_type')); // Attributes to be displayed for the complete details + MetaModel::Init_SetZListItems('list', array('doc_id', 'contract_name', 'link_type')); // Attributes to be displayed for a list + } +} + +// require_once('ServiceRequest.business.php'); + +?> diff --git a/business/ServiceRequest.business.php b/business/ServiceRequest.business.php new file mode 100644 index 000000000..7b06e0b2c --- /dev/null +++ b/business/ServiceRequest.business.php @@ -0,0 +1,184 @@ + "bizmodel,searchable", + "name" => "ServiceRequest", + "description" => "Service request", + "key_type" => "autoincrement", + "key_label" => "id", + "name_attcode" => "name", + "state_attcode" => "", + "reconc_keys" => array("org_id", "name"), // inherited attributes + "db_table" => "serviceRequests", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "../business/templates/serviceRequest.html", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_InheritAttributes(); + MetaModel::Init_AddAttribute(new AttributeString("name", array("label"=>"Request Ref", "description"=>"Refence number ofr this service request", "allowed_values"=>null, "sql"=>"name", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeString("title", array("label"=>"Title", "description"=>"Overview of the Service Request", "allowed_values"=>null, "sql"=>"title", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + + MetaModel::Init_AddAttribute(new AttributeExternalKey("org_id", array("targetclass"=>"bizOrganization", "label"=>"Customer", "description"=>"Customer for this service request", "allowed_values"=>null, "sql"=>"customer_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("customer_name", array("label"=>"Customer", "description"=>"name of the Customer", "allowed_values"=>null, "extkey_attcode"=> 'org_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeText("description", array("label"=>"Description", "description"=>"Description of this service request", "allowed_values"=>null, "sql"=>"description", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("status", array("label"=>"Status", "description"=>"Status of the service request", "allowed_values"=>new ValueSetEnum("Open,approved,rejected,assigned,pending,closed"), "sql"=>"status", "default_value"=>"Open", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("requester_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Requester", "description"=>"person that trigger service request", "allowed_values"=>null, "sql"=>"requester_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("requester_mail", array("label"=>"Requester", "description"=>"Person that trigger this service request", "allowed_values"=>null, "extkey_attcode"=> 'requester_id', "target_attcode"=>"email"))); + MetaModel::Init_AddAttribute(new AttributeEnum("priority", array("label"=>"Priority", "description"=>"Field defining the priority for this service request", "allowed_values"=>new ValueSetEnum("critical,medium,low"), "sql"=>"priority", "default_value"=>"low", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("source", array("label"=>"Source", "description"=>"source type for this call", "allowed_values"=>new ValueSetEnum("phone,E-mail,Fax"), "sql"=>"source", "default_value"=>"phone", "is_null_allowed"=>false, "depends_on"=>array()))); + + MetaModel::Init_AddAttribute(new AttributeExternalKey("coordinator_id", array("targetclass"=>"bizWorkgroup", "jointype"=> "", "label"=>"Coordinator", "description"=>"which workgroup is controlling this request", "allowed_values"=>null, "sql"=>"coordinator_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("coordinator_name", array("label"=>"Coordinator", "description"=>"name of workgroup coordinating this service request", "allowed_values"=>null, "extkey_attcode"=> 'coordinator_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Coordinator Agent", "description"=>"who is managing the ticket", "allowed_values"=>null, "sql"=>"agent_id", "is_null_allowed"=>true, "depends_on"=>array("coordinator_id")))); + MetaModel::Init_AddAttribute(new AttributeExternalField("agent_mail", array("label"=>"Coordinator Agent", "description"=>"mail of agent coordinating this service request", "allowed_values"=>null, "extkey_attcode"=> 'agent_id', "target_attcode"=>"email"))); + + MetaModel::Init_InheritFilters(); + MetaModel::Init_AddFilterFromAttribute("name"); + MetaModel::Init_AddFilterFromAttribute("org_id"); + MetaModel::Init_AddFilterFromAttribute("requester_id"); + MetaModel::Init_AddFilterFromAttribute("priority"); + MetaModel::Init_AddFilterFromAttribute("coordinator_id"); + MetaModel::Init_AddFilterFromAttribute("agent_id"); + MetaModel::Init_AddFilterFromAttribute("status"); + MetaModel::Init_AddFilterFromAttribute("source"); + + +/* + // Life cycle + MetaModel::Init_DefineState("New", array("label"=>"New", "description"=>"Newly created service", "attribute_inherit"=>null, + "attribute_list"=>array())); + MetaModel::Init_DefineState("Implementation", array("label"=>"Implementing", "description"=>"The service is being worked on", "attribute_inherit"=>null, + "attribute_list"=>array())); + MetaModel::Init_DefineState("Production", array("label"=>"Production", "description"=>"The service is effective in production", "attribute_inherit"=>null, + "attribute_list"=>array())); + MetaModel::Init_DefineState("Obsolete", array("label"=>"Obsolete", "description"=>"The service is no more deleivered", "attribute_inherit"=>null, + "attribute_list"=>array())); + + MetaModel::Init_DefineStimulus("ev_implement", new StimulusUserAction(array("label"=>"Implement this service", "description"=>"This service is under construction"))); + MetaModel::Init_DefineStimulus("ev_move2prod", new StimulusUserAction(array("label"=>"Move to production", "description"=>"This service is now on production"))); + MetaModel::Init_DefineStimulus("ev_obsololete", new StimulusUserAction(array("label"=>"Obsolete", "description"=>"Thi service is no more delivered"))); + + MetaModel::Init_DefineTransition("New", "ev_implement", array("target_state"=>"Implementation", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Implementation", "ev_move2prod", array("target_state"=>"Production", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Production", "ev_obsolete", array("target_state"=>"Obsolete", "actions"=>array('IncrementVersion'), "user_restriction"=>null)); +*/ + + MetaModel::Init_SetZListItems('details', array('name', 'title','status', 'org_id','priority','requester_id','description','source','coordinator_id','agent_id')); // Attributes to be displayed for the complete details + MetaModel::Init_SetZListItems('list', array('name', 'title','status', 'org_id','priority')); // Attributes to be displayed for a list + // Search criteria + MetaModel::Init_SetZListItems('standard_search', array('name', 'status','org_id','priority','requester_id','source','coordinator_id','agent_id')); // Criteria of the std search form + MetaModel::Init_SetZListItems('advanced_search', array('name', 'status','org_id','priority','requester_id','source','coordinator_id','agent_id')); // Criteria of the advanced search form + + } + + // State machine actions + public function IncrementVersion($sStimulusCode) + { + $this->Set('version_number', $this->Get('version_number') + 1); + return true; + } +} + +//////////////////////////////////////////////////////////////////////////////////// +/** +* Description of a service item +* +*/ +//////////////////////////////////////////////////////////////////////////////////// +class bizServiceItem extends cmdbAbstractObject +{ + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable", + "name" => "ServiceItem", + "description" => "Service Item", + "key_type" => "autoincrement", + "key_label" => "id", + "name_attcode" => "name", + "state_attcode" => "", + "reconc_keys" => array("request_id", "name"), // inherited attributes + "db_table" => "serviceItems", + "db_key_field" => "id", + "db_finalclass_field" => "", + "display_template" => "../business/templates/default.html", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_InheritAttributes(); + MetaModel::Init_AddAttribute(new AttributeString("name", array("label"=>"Request Ref", "description"=>"Refence number for this service item", "allowed_values"=>null, "sql"=>"name", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeString("title", array("label"=>"Title", "description"=>"Overview of the Service item", "allowed_values"=>null, "sql"=>"title", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("request_id", array("targetclass"=>"bizServiceRequest", "label"=>"Service Request", "description"=>"Corresponding service request", "allowed_values"=>null, "sql"=>"request_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("request_name", array("label"=>"Service Request", "description"=>"name of the request", "allowed_values"=>null, "extkey_attcode"=> 'request_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("contract_id", array("targetclass"=>"bizContract", "label"=>"Service", "description"=>"Corresponding service", "allowed_values"=>null, "sql"=>"contract_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("contract_name", array("label"=>"Service Name", "description"=>"name of the service", "allowed_values"=>null, "extkey_attcode"=> 'contract_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeText("description", array("label"=>"Description", "description"=>"Description of this service request", "allowed_values"=>null, "sql"=>"description", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("status", array("label"=>"Status", "description"=>"Status of the service request", "allowed_values"=>new ValueSetEnum("Open,approved,rejected,assigned,pending,closed"), "sql"=>"status", "default_value"=>"Open", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("priority", array("label"=>"Priority", "description"=>"priority corresponding to service request", "allowed_values"=>null, "extkey_attcode"=> 'request_id', "target_attcode"=>"priority"))); + MetaModel::Init_AddAttribute(new AttributeText("comment", array("label"=>"Comment", "description"=>"Comment of this service item", "allowed_values"=>null, "sql"=>"comment", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("workgroup_id", array("targetclass"=>"bizWorkgroup", "jointype"=> "", "label"=>"Workgroup", "description"=>"which workgroup working on this service item", "allowed_values"=>null, "sql"=>"workgroup_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("label"=>"Workgroup", "description"=>"name of workgroup working on this service item", "allowed_values"=>null, "extkey_attcode"=> 'workgroup_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Coordinator Agent", "description"=>"who is managing the service item", "allowed_values"=>null, "sql"=>"agent_id", "is_null_allowed"=>true, "depends_on"=>array("workgroup_id")))); + MetaModel::Init_AddAttribute(new AttributeExternalField("agent_mail", array("label"=>"Agent", "description"=>"mail of agent coordinating this service item", "allowed_values"=>null, "extkey_attcode"=> 'agent_id', "target_attcode"=>"email"))); + + MetaModel::Init_InheritFilters(); + MetaModel::Init_AddFilterFromAttribute("name"); + MetaModel::Init_AddFilterFromAttribute("request_id"); + MetaModel::Init_AddFilterFromAttribute("contract_id"); + MetaModel::Init_AddFilterFromAttribute("priority"); + MetaModel::Init_AddFilterFromAttribute("workgroup_id"); + MetaModel::Init_AddFilterFromAttribute("agent_id"); + MetaModel::Init_AddFilterFromAttribute("status"); + MetaModel::Init_AddFilterFromAttribute("priority"); + + +/* + // Life cycle + MetaModel::Init_DefineState("New", array("label"=>"New", "description"=>"Newly created service", "attribute_inherit"=>null, + "attribute_list"=>array())); + MetaModel::Init_DefineState("Implementation", array("label"=>"Implementing", "description"=>"The service is being worked on", "attribute_inherit"=>null, + "attribute_list"=>array())); + MetaModel::Init_DefineState("Production", array("label"=>"Production", "description"=>"The service is effective in production", "attribute_inherit"=>null, + "attribute_list"=>array())); + MetaModel::Init_DefineState("Obsolete", array("label"=>"Obsolete", "description"=>"The service is no more deleivered", "attribute_inherit"=>null, + "attribute_list"=>array())); + + MetaModel::Init_DefineStimulus("ev_implement", new StimulusUserAction(array("label"=>"Implement this service", "description"=>"This service is under construction"))); + MetaModel::Init_DefineStimulus("ev_move2prod", new StimulusUserAction(array("label"=>"Move to production", "description"=>"This service is now on production"))); + MetaModel::Init_DefineStimulus("ev_obsololete", new StimulusUserAction(array("label"=>"Obsolete", "description"=>"Thi service is no more delivered"))); + + MetaModel::Init_DefineTransition("New", "ev_implement", array("target_state"=>"Implementation", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Implementation", "ev_move2prod", array("target_state"=>"Production", "actions"=>array(), "user_restriction"=>null)); + MetaModel::Init_DefineTransition("Production", "ev_obsolete", array("target_state"=>"Obsolete", "actions"=>array('IncrementVersion'), "user_restriction"=>null)); +*/ + + MetaModel::Init_SetZListItems('details', array('name', 'title','request_id','contract_id','status','priority','description','comment','workgroup_id','agent_id')); // Attributes to be displayed for the complete details + MetaModel::Init_SetZListItems('list', array('name', 'title','status', 'contract_id','priority')); // Attributes to be displayed for a list + // Search criteria + MetaModel::Init_SetZListItems('standard_search', array('name','request_id','contract_id','status','priority','workgroup_id','agent_id')); // Criteria of the std search form + MetaModel::Init_SetZListItems('advanced_search', array('name','request_id','contract_id','status','priority','workgroup_id','agent_id')); // Criteria of the advanced search form + + } + + +} + + + + + +?> diff --git a/business/incident.business.php b/business/incidentMgmt.business.php similarity index 86% rename from business/incident.business.php rename to business/incidentMgmt.business.php index fa275b150..ce839b06f 100644 --- a/business/incident.business.php +++ b/business/incidentMgmt.business.php @@ -39,12 +39,12 @@ class bizIncidentTicket extends cmdbAbstractObject ); MetaModel::Init_Params($aParams); //MetaModel::Init_InheritAttributes(); - MetaModel::Init_AddAttribute(new AttributeString("name", array("label"=>"TicketID", "description"=>"Refence number ofr this incident", "allowed_values"=>null, "sql"=>"name", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeString("name", array("label"=>"Ticket Ref", "description"=>"Refence number ofr this incident", "allowed_values"=>null, "sql"=>"name", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("title", array("label"=>"Title", "description"=>"Overview of the Incident", "allowed_values"=>null, "sql"=>"title", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeEnum("type", array("label"=>"Type", "description"=>"Type of the Incident", "allowed_values"=>new ValueSetEnum("Network,Server,Desktop,Application"), "sql"=>"type", "default_value"=>"Server", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("customer_id", array("targetclass"=>"bizOrganization", "label"=>"Customer", "description"=>"who is impacted by the ticket", "allowed_values"=>null, "sql"=>"customer", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalField("customer_name", array("label"=>"Customer", "description"=>"Name of the customer impacted by this ticket", "allowed_values"=>null, "extkey_attcode"=> 'customer_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("org_id", array("targetclass"=>"bizOrganization", "label"=>"Customer", "description"=>"who is impacted by the ticket", "allowed_values"=>null, "sql"=>"customer", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("customer_name", array("label"=>"Customer", "description"=>"Name of the customer impacted by this ticket", "allowed_values"=>null, "extkey_attcode"=> 'org_id', "target_attcode"=>"name"))); MetaModel::Init_AddAttribute(new AttributeEnum("ticket_status", array("label"=>"Status", "description"=>"Status of the ticket", "allowed_values"=>new ValueSetEnum("New, Assigned, WorkInProgress, Closed"), "sql"=>"ticket_status", "default_value"=>"New", "is_null_allowed"=>false, "depends_on"=>array()))); // SetPossibleValues("status",array("Open","Monitored","Closed")); MetaModel::Init_AddAttribute(new AttributeText("initial_situation", array("label"=>"Initial Situation", "description"=>"Initial situation of the Incident", "allowed_values"=>null, "sql"=>"initial_situation", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); @@ -55,9 +55,7 @@ class bizIncidentTicket extends cmdbAbstractObject MetaModel::Init_AddAttribute(new AttributeDate("next_update", array("label"=>"Next update", "description"=>"next time the Ticket is expected to be modified", "allowed_values"=>null, "sql"=>"next_update", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeDate("end_date", array("label"=>"Closed Date", "description"=>"Date when the Ticket was closed", "allowed_values"=>null, "sql"=>"closed_date", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); - //MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Caller", "description"=>"person that trigger incident", "allowed_values"=>null, "sql"=>"caller_id", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Caller", "description"=>"person that trigger incident", "allowed_values"=>new ValueSetObjects('SELECT bizPerson AS p WHERE p.org_id = :this->customer_id'), "sql"=>"caller_id", "is_null_allowed"=>false, "depends_on"=>array('customer_id')))); - //MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Caller", "description"=>"person that trigger incident", "allowed_values"=>new ValueSetObjects('SELECT bizPerson AS p WHERE p.org_id = 1'), "sql"=>"caller_id", "is_null_allowed"=>false, "depends_on"=>array('customer_id')))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Caller", "description"=>"person that trigger incident", "allowed_values"=>new ValueSetObjects('SELECT bizPerson AS p WHERE p.org_id = :this->org_id'), "sql"=>"caller_id", "is_null_allowed"=>false, "depends_on"=>array('org_id')))); MetaModel::Init_AddAttribute(new AttributeExternalField("caller_mail", array("label"=>"Caller", "description"=>"Person that trigger this incident", "allowed_values"=>null, "extkey_attcode"=> 'caller_id', "target_attcode"=>"email"))); MetaModel::Init_AddAttribute(new AttributeString("impact", array("label"=>"Impact", "description"=>"Impact of the Incident", "allowed_values"=>null, "sql"=>"impact", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); @@ -67,7 +65,7 @@ class bizIncidentTicket extends cmdbAbstractObject MetaModel::Init_AddAttribute(new AttributeExternalField("agent_mail", array("label"=>"Managed by Agent", "description"=>"mail of agent managing the Ticket", "allowed_values"=>null, "extkey_attcode"=> 'agent_id', "target_attcode"=>"email"))); // Comment afficher le first + last name de l'agent ? Est-ce utile d'ajouter ce champ? MetaModel::Init_AddAttribute(new AttributeText("action_log", array("label"=>"Action Logs", "description"=>"List all action performed during the incident", "allowed_values"=>null, "sql"=>"action_log", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeEnum("severity", array("label"=>"Severity", "description"=>"Field defining the criticity if the incident", "allowed_values"=>new ValueSetEnum("critical,medium,low"), "sql"=>"criticity", "default_value"=>"low", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("severity", array("label"=>"Severity", "description"=>"Field defining the criticity if the incident", "allowed_values"=>new ValueSetEnum("critical,medium,low"), "sql"=>"criticity", "default_value"=>"low", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeInteger("assignment_count", array("label"=>"Assignment Count", "description"=>"Number of times this ticket was assigned or reassigned", "allowed_values"=>null, "sql"=>"assignment_count", "default_value"=>0, "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeText("resolution", array("label"=>"Resolution", "description"=>"Description of the resolution", "allowed_values"=>null, "sql"=>"resolution", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); @@ -79,7 +77,7 @@ class bizIncidentTicket extends cmdbAbstractObject MetaModel::Init_AddFilterFromAttribute("name"); MetaModel::Init_AddFilterFromAttribute("title"); MetaModel::Init_AddFilterFromAttribute("type"); - MetaModel::Init_AddFilterFromAttribute("customer_id"); + MetaModel::Init_AddFilterFromAttribute("org_id"); MetaModel::Init_AddFilterFromAttribute("caller_id"); MetaModel::Init_AddFilterFromAttribute("ticket_status"); MetaModel::Init_AddFilterFromAttribute("start_date"); @@ -93,20 +91,20 @@ class bizIncidentTicket extends cmdbAbstractObject // doit-on aussi ajouter un filtre sur les extfields lié à une extkey ? ici le name de l'agent? // Display lists - MetaModel::Init_SetZListItems('details', array('name','title', 'customer_id', 'type','ticket_status', 'severity','start_date', 'initial_situation', 'current_situation','caller_id', 'impact', 'last_update', 'next_update','end_date', 'assignment_count', 'workgroup_id','agent_id','action_log','resolution')); // Attributes to be displayed for a list - MetaModel::Init_SetZListItems('list', array('name', 'title', 'customer_id', 'type','ticket_status','severity','start_date', 'initial_situation')); // Attributes to be displayed for a list + MetaModel::Init_SetZListItems('details', array('name','title', 'org_id', 'type','ticket_status', 'severity','start_date', 'initial_situation', 'current_situation','caller_id', 'impact', 'last_update', 'next_update','end_date', 'assignment_count', 'workgroup_id','agent_id','action_log','resolution')); // Attributes to be displayed for a list + MetaModel::Init_SetZListItems('list', array('name', 'title', 'org_id', 'type','ticket_status','severity','start_date', 'initial_situation')); // Attributes to be displayed for a list // Search criteria - MetaModel::Init_SetZListItems('standard_search', array('name', 'title', 'customer_id', 'caller_id','type', 'ticket_status', 'severity','start_date', 'last_update','end_date','agent_id')); // Criteria of the std search form - MetaModel::Init_SetZListItems('advanced_search', array('name', 'title', 'customer_id','caller_id','type','ticket_status', 'severity','start_date', 'last_update', 'end_date','agent_id')); // Criteria of the advanced search form + MetaModel::Init_SetZListItems('standard_search', array('name', 'title', 'org_id', 'caller_id','type', 'ticket_status', 'severity','start_date', 'last_update','end_date','agent_id')); // Criteria of the std search form + MetaModel::Init_SetZListItems('advanced_search', array('name', 'title', 'org_id','caller_id','type','ticket_status', 'severity','start_date', 'last_update', 'end_date','agent_id')); // Criteria of the advanced search form // State machine MetaModel::Init_DefineState("New", array("label"=>"New (Unassigned)", "description"=>"Newly created ticket", "attribute_inherit"=>null, "attribute_list"=>array('name' => OPT_ATT_READONLY, 'assignment_count' => OPT_ATT_HIDDEN, 'end_date' => OPT_ATT_HIDDEN, 'next_update' => OPT_ATT_HIDDEN, 'last_update' => OPT_ATT_HIDDEN, - "title"=>OPT_ATT_MANDATORY, "customer_id"=>OPT_ATT_MANDATORY, "caller_id"=>OPT_ATT_MANDATORY, "initial_situation"=>OPT_ATT_MANDATORY, "start_date"=>OPT_ATT_MANDATORY, "workgroup_id"=>OPT_ATT_MANDATORY, + "title"=>OPT_ATT_MANDATORY, "org_id"=>OPT_ATT_MANDATORY, "caller_id"=>OPT_ATT_MANDATORY, "initial_situation"=>OPT_ATT_MANDATORY, "start_date"=>OPT_ATT_MANDATORY, "workgroup_id"=>OPT_ATT_MANDATORY, "severity"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_HIDDEN,"impacted_infra_manual"=>OPT_ATT_MANDATORY, "related_tickets"=>OPT_ATT_MUSTPROMPT))); MetaModel::Init_DefineState("Assigned", array("label"=>"Assigned", "description"=>"Ticket is assigned to somebody", "attribute_inherit"=>null, - "attribute_list"=>array('name' => OPT_ATT_READONLY, "title"=>OPT_ATT_READONLY, "customer_id"=>OPT_ATT_READONLY, "caller_id"=>OPT_ATT_READONLY, "initial_situation"=>OPT_ATT_READONLY, "start_date"=>OPT_ATT_READONLY,'assignment_count' => OPT_ATT_READONLY,'end_date' => OPT_ATT_HIDDEN, "workgroup_id"=>OPT_ATT_MUSTCHANGE, "agent_id"=>OPT_ATT_MUSTCHANGE))); - MetaModel::Init_DefineState("WorkInProgress", array("label"=>"Work In Progress", "description"=>"Work is in progress", "attribute_inherit"=>null, "attribute_list"=>array("title"=>OPT_ATT_READONLY, "customer_id"=>OPT_ATT_READONLY, "caller_id"=>OPT_ATT_READONLY, "initial_situation"=>OPT_ATT_READONLY,'end_date' => OPT_ATT_HIDDEN, "start_date"=>OPT_ATT_READONLY,"workgroup_id"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_MANDATORY))); + "attribute_list"=>array('name' => OPT_ATT_READONLY, "title"=>OPT_ATT_READONLY, "org_id"=>OPT_ATT_READONLY, "caller_id"=>OPT_ATT_READONLY, "initial_situation"=>OPT_ATT_READONLY, "start_date"=>OPT_ATT_READONLY,'assignment_count' => OPT_ATT_READONLY,'end_date' => OPT_ATT_HIDDEN, "workgroup_id"=>OPT_ATT_MUSTCHANGE, "agent_id"=>OPT_ATT_MUSTCHANGE))); + MetaModel::Init_DefineState("WorkInProgress", array("label"=>"Work In Progress", "description"=>"Work is in progress", "attribute_inherit"=>null, "attribute_list"=>array("title"=>OPT_ATT_READONLY, "org_id"=>OPT_ATT_READONLY, "caller_id"=>OPT_ATT_READONLY, "initial_situation"=>OPT_ATT_READONLY,'end_date' => OPT_ATT_HIDDEN, "start_date"=>OPT_ATT_READONLY,"workgroup_id"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_MANDATORY))); MetaModel::Init_DefineState("Closed", array("label"=>"Closed", "description"=>"Ticket is closed", "attribute_inherit"=>null, "attribute_list"=>array("workgroup_id"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_MANDATORY, "resolution"=>OPT_ATT_MANDATORY, "end_date"=>OPT_ATT_MANDATORY))); MetaModel::Init_DefineStimulus("ev_assign", new StimulusUserAction(array("label"=>"Assign this ticket", "description"=>"Assign this ticket to a group and an agent"))); @@ -124,7 +122,7 @@ class bizIncidentTicket extends cmdbAbstractObject public function Generate(cmdbDataGenerator $oGenerator) { - $this->Set('customer_id', $oGenerator->GetOrganizationId()); + $this->Set('org_id', $oGenerator->GetOrganizationId()); $this->Set('title', $oGenerator->GenerateString("enum(Site,Server,Line)| |enum(is down,is flip-flopping,is not responding)")); $this->Set('agent_id', $oGenerator->GenerateKey("bizPerson", array('org_id' =>$oGenerator->GetOrganizationId() ))); $this->Set('ticket_status', $oGenerator->GenerateString("enum(Open,Closed,Closed,Monitored)")); @@ -191,9 +189,9 @@ class lnkRelatedTicket extends cmdbAbstractObject "display_template" => "../business/templates/default.html", ); MetaModel::Init_Params($aParams); - MetaModel::Init_AddAttribute(new AttributeExternalKey("rel_ticket_id", array("targetclass"=>"bizIncidentTicket", "jointype"=> '', "label"=>"Related Ticket id", "description"=>"The related ticket", "allowed_values"=>null, "sql"=>"rel_ticket_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("rel_ticket_id", array("targetclass"=>"bizIncidentTicket", "jointype"=> '', "label"=>"Related Ticket", "description"=>"The related ticket", "allowed_values"=>null, "sql"=>"rel_ticket_id", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeExternalField("rel_ticket_name", array("label"=>"Related ticket", "description"=>"Name of the related ticket", "allowed_values"=>null, "extkey_attcode"=> 'rel_ticket_id', "target_attcode"=>"title"))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"bizIncidentTicket", "jointype"=> '', "label"=>"Ticket #", "description"=>"Ticket number", "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"bizIncidentTicket", "jointype"=> '', "label"=>"Ticket", "description"=>"Ticket number", "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_name", array("label"=>"Ticket name", "description"=>"Name of the ticket", "allowed_values"=>null, "extkey_attcode"=> 'ticket_id', "target_attcode"=>"title"))); MetaModel::Init_AddAttribute(new AttributeString("impact", array("label"=>"Impact", "description"=>"Impact on the related ticket", "allowed_values"=>null, "sql"=>"impact", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); diff --git a/business/itop.business.class.inc.php b/business/itop.business.class.inc.php index 2015210b4..7ae627cc0 100644 --- a/business/itop.business.class.inc.php +++ b/business/itop.business.class.inc.php @@ -146,7 +146,7 @@ class logRealObject extends cmdbAbstractObject MetaModel::Init_Params($aParams); MetaModel::Init_AddAttribute(new AttributeString("name", array("label"=>"Name", "description"=>"Common name", "allowed_values"=>null, "sql"=>"name", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeEnum("status", array("label"=>"Status", "description"=>"Lifecycle status", "allowed_values"=>$oAllowedStatuses, "sql"=>"status", "default_value"=>"implementation", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("org_id", array("targetclass"=>"bizOrganization", "label"=>"Organization Id", "description"=>"ID of the object owner organization", "allowed_values"=>null, "sql"=>"org_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("org_id", array("targetclass"=>"bizOrganization", "label"=>"Organization", "description"=>"ID of the object owner organization", "allowed_values"=>null, "sql"=>"org_id", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeExternalField("org_name", array("label"=>"Organization", "description"=>"Company / Department owning this object", "allowed_values"=>null, "extkey_attcode"=> 'org_id', "target_attcode"=>"name"))); MetaModel::Init_AddFilterFromAttribute("name"); @@ -202,7 +202,7 @@ class bizContact extends logRealObject MetaModel::Init_AddAttribute(new AttributeExternalField("org_name", array("label"=>"Organization", "description"=>"Company / Department of the contact", "allowed_values"=>null, "extkey_attcode"=> 'org_id', "target_attcode"=>"name"))); MetaModel::Init_AddAttribute(new AttributeString("email", array("label"=>"eMail", "description"=>"Email address", "allowed_values"=>null, "sql"=>"email", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("phone", array("label"=>"Phone", "description"=>"Telephone", "allowed_values"=>null, "sql"=>"telephone", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("location_id", array("targetclass"=>"bizLocation", "label"=>"Location Id", "description"=>"Id of the location where the contact is located", "allowed_values"=>null, "sql"=>"location_id", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("location_id", array("targetclass"=>"bizLocation", "label"=>"Location", "description"=>"Id of the location where the contact is located", "allowed_values"=>null, "sql"=>"location_id", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeExternalField("location_name", array("label"=>"Location Name", "description"=>"Name of the location where the contact is located", "allowed_values"=>null, "extkey_attcode"=> 'location_id', "target_attcode"=>"name"))); MetaModel::Init_InheritFilters(); @@ -239,7 +239,8 @@ class bizPerson extends bizContact { public static function Init() { - $aParams = array + $oAllowedEmployeeStatuses = new ValueSetEnum('off,left company,available'); + $aParams = array ( "category" => "bizmodel,searchable", "name" => "Person", @@ -257,22 +258,20 @@ class bizPerson extends bizContact ); MetaModel::Init_Params($aParams); MetaModel::Init_InheritAttributes(); - MetaModel::Init_AddAttribute(new AttributeString("first_name", array("label"=>"first Name", "description"=>"First name", "allowed_values"=>null, "sql"=>"first_name", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeString("first_name", array("label"=>"First Name", "description"=>"First name", "allowed_values"=>null, "sql"=>"first_name", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("employee_number", array("label"=>"Employee Number", "description"=>"employee number", "allowed_values"=>null, "sql"=>"employee_number", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); - - MetaModel::Init_AddAttribute(new AttributeExternalKey("login_id", array("targetclass"=>"URP_Users", "label"=>"Login", "description"=>"Login information", "allowed_values"=>null, "sql"=>"login_id", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("status", array("label"=>"Status", "description"=>"Lifecycle status", "allowed_values"=>$oAllowedEmployeeStatuses, "sql"=>"status", "default_value"=>"implementation", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_InheritFilters(); MetaModel::Init_AddFilterFromAttribute("first_name"); MetaModel::Init_AddFilterFromAttribute("employee_number"); - MetaModel::Init_AddFilterFromAttribute("login_id"); // Display lists - MetaModel::Init_SetZListItems('details', array('first_name', 'name', 'status', 'org_id', 'email', 'location_id', 'phone', 'employee_number', 'login_id')); // Attributes to be displayed for the complete details + MetaModel::Init_SetZListItems('details', array('first_name', 'name', 'status', 'org_id', 'email', 'location_id', 'phone', 'employee_number')); // Attributes to be displayed for the complete details MetaModel::Init_SetZListItems('list', array('first_name', 'name', 'status', 'org_id', 'email', 'location_id', 'phone')); // Attributes to be displayed for a list // Search criteria - MetaModel::Init_SetZListItems('standard_search', array('first_name', 'name', 'status', 'email', 'location_id', 'phone', 'employee_number', 'login_id')); // Criteria of the std search form - MetaModel::Init_SetZListItems('advanced_search', array('first_name', 'name', 'status', 'email', 'location_id', 'phone', 'employee_number', 'login_id')); // Criteria of the advanced search form + MetaModel::Init_SetZListItems('standard_search', array('first_name', 'name', 'status', 'email', 'location_id', 'phone', 'employee_number')); // Criteria of the std search form + MetaModel::Init_SetZListItems('advanced_search', array('first_name', 'name', 'status', 'email', 'location_id', 'phone', 'employee_number')); // Criteria of the advanced search form } public function Generate(cmdbDataGenerator $oGenerator) @@ -323,6 +322,51 @@ class bizTeam extends bizContact MetaModel::Init_SetZListItems('advanced_search', array('name', 'status', 'org_id')); // Criteria of the advanced search form } } +//////////////////////////////////////////////////////////////////////////////////// +/** +* n-n link between any Object and a contact +*/ +//////////////////////////////////////////////////////////////////////////////////// +class lnkContactTeam extends cmdbAbstractObject +{ + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable", + "name" => "TeamsLinks", + "description" => "A link between a contact and a Team", + "key_type" => "autoincrement", + "key_label" => "link_id", + "name_attcode" => "role", + "state_attcode" => "", + "reconc_keys" => array("contact_name", "team_name"), + "db_table" => "teams_links", + "db_key_field" => "link_id", + "db_finalclass_field" => "", + "display_template" => "../business/templates/default.html", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_AddAttribute(new AttributeExternalKey("contact_id", array("targetclass"=>"bizPerson", "label"=>"Contact", "description"=>"The contact", "allowed_values"=>null, "sql"=>"contact_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("contact_name", array("label"=>"Contact name", "description"=>"name of the contact", "allowed_values"=>null, "extkey_attcode"=> 'contact_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalField("contact_phone", array("label"=>"Phone", "description"=>"Phone number of the contact", "allowed_values"=>null, "extkey_attcode"=> 'contact_id', "target_attcode"=>"phone"))); + MetaModel::Init_AddAttribute(new AttributeExternalField("contact_email", array("label"=>"eMail", "description"=>"eMail address of the contact", "allowed_values"=>null, "extkey_attcode"=> 'contact_id', "target_attcode"=>"email"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("team_id", array("targetclass"=>"bizTeam", "label"=>"Team", "description"=>"Team linked", "allowed_values"=>null, "sql"=>"team_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("team_name", array("label"=>"Team", "description"=>"name of the Team", "allowed_values"=>null, "extkey_attcode"=> 'team_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeString("role", array("label"=>"Role", "description"=>"Role of the contact", "allowed_values"=>null, "sql"=>"role", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + + MetaModel::Init_AddFilterFromAttribute("contact_id"); + MetaModel::Init_AddFilterFromAttribute("contact_name"); + MetaModel::Init_AddFilterFromAttribute("team_id"); + MetaModel::Init_AddFilterFromAttribute("team_name"); + MetaModel::Init_AddFilterFromAttribute("role"); + + // Display lists + MetaModel::Init_SetZListItems('details', array('contact_id', 'contact_phone', 'contact_email', 'team_id', 'role')); // Attributes to be displayed for the complete details + MetaModel::Init_SetZListItems('list', array('contact_id', 'contact_phone', 'contact_email', 'team_id', 'role')); // Attributes to be displayed for a list + } +} + //////////////////////////////////////////////////////////////////////////////////// @@ -392,14 +436,14 @@ class bizDocVersion extends cmdbAbstractObject "db_table" => "document_versions", "db_key_field" => "id", "db_finalclass_field" => "", - "display_template" => "../business/templates/document.html", + "display_template" => "../business/templates/default.html", ); MetaModel::Init_Params($aParams); - MetaModel::Init_AddAttribute(new AttributeExternalKey("document", array("targetclass"=>"bizDocument", "label"=>"document", "description"=>"The main document", "allowed_values"=>null, "sql"=>"document_id", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalField("docname", array("label"=>"document name", "description"=>"name of the document", "allowed_values"=>null, "extkey_attcode"=> 'document', "target_attcode"=>"name"))); - MetaModel::Init_AddAttribute(new AttributeString("version_number", array("label"=>"version number", "description"=>"Service name", "allowed_values"=>null, "sql"=>"version_number", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeEnum("status", array("label"=>"status", "description"=>"Status", "allowed_values"=>$oAllowedStatuses, "sql"=>"status", "default_value"=>"implementation", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeEnum("type", array("label"=>"type", "description"=>"Type", "allowed_values"=>new ValueSetEnum("local,draft"), "sql"=>"type", "default_value"=>"local", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("document", array("targetclass"=>"bizDocument", "label"=>"Document", "description"=>"The main document", "allowed_values"=>null, "sql"=>"document_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("docname", array("label"=>"Document name", "description"=>"name of the document", "allowed_values"=>null, "extkey_attcode"=> 'document', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeString("version_number", array("label"=>"Version", "description"=>"Service name", "allowed_values"=>null, "sql"=>"version_number", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("status", array("label"=>"Status", "description"=>"Status", "allowed_values"=>$oAllowedStatuses, "sql"=>"status", "default_value"=>"implementation", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("type", array("label"=>"Type", "description"=>"Type", "allowed_values"=>new ValueSetEnum("local,draft"), "sql"=>"type", "default_value"=>"local", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeURL("url", array("label"=>"URL", "description"=>"Hyperlink to the version", "allowed_values"=>null, "target"=>"_blank", "sql"=>"url", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("description", array("label"=>"Description", "description"=>"Service Description", "allowed_values"=>null, "sql"=>"description", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); @@ -410,7 +454,7 @@ class bizDocVersion extends cmdbAbstractObject MetaModel::Init_AddFilterFromAttribute("type"); MetaModel::Init_AddFilterFromAttribute("description"); - MetaModel::Init_SetZListItems('details', array('docname', 'status', 'version_number', 'type','url','description')); // Attributes to be displayed for the complete details + MetaModel::Init_SetZListItems('details', array('document', 'status', 'version_number', 'type','url','description')); // Attributes to be displayed for the complete details MetaModel::Init_SetZListItems('list', array('version_number', 'status', 'type', 'url')); // Attributes to be displayed for a list // Search criteria MetaModel::Init_SetZListItems('standard_search', array('docname', 'type')); // Criteria of the std search form @@ -445,9 +489,9 @@ class lnkDocumentRealObject extends cmdbAbstractObject MetaModel::Init_Params($aParams); MetaModel::Init_AddAttribute(new AttributeExternalKey("doc_id", array("targetclass"=>"bizDocument", "label"=>"Document Name", "description"=>"id of the Document", "allowed_values"=>null, "sql"=>"doc_id", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeExternalField("doc_name", array("label"=>"Document", "description"=>"name of the document", "allowed_values"=>null, "extkey_attcode"=> 'doc_id', "target_attcode"=>"name"))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("object_id", array("targetclass"=>"logRealObject", "label"=>"object", "description"=>"Object linked", "allowed_values"=>null, "sql"=>"object_id", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeExternalField("object_name", array("label"=>"object name", "description"=>"name of the linked object", "allowed_values"=>null, "extkey_attcode"=> 'object_id', "target_attcode"=>"name"))); - MetaModel::Init_AddAttribute(new AttributeString("link_type", array("label"=>"link_type", "description"=>"Type of the link", "allowed_values"=>null, "sql"=>"link_type", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("object_id", array("targetclass"=>"logRealObject", "label"=>"Object", "description"=>"Object linked", "allowed_values"=>null, "sql"=>"object_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("object_name", array("label"=>"Object name", "description"=>"name of the linked object", "allowed_values"=>null, "extkey_attcode"=> 'object_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeString("link_type", array("label"=>"Link_type", "description"=>"Type of the link", "allowed_values"=>null, "sql"=>"link_type", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddFilterFromAttribute("doc_id"); MetaModel::Init_AddFilterFromAttribute("doc_name"); @@ -456,8 +500,8 @@ class lnkDocumentRealObject extends cmdbAbstractObject MetaModel::Init_AddFilterFromAttribute("link_type"); // Display lists - MetaModel::Init_SetZListItems('details', array('doc_id', 'object_name', 'link_type')); // Attributes to be displayed for the complete details - MetaModel::Init_SetZListItems('list', array('doc_id', 'object_name', 'link_type')); // Attributes to be displayed for a list + MetaModel::Init_SetZListItems('details', array('doc_id', 'object_id', 'link_type')); // Attributes to be displayed for the complete details + MetaModel::Init_SetZListItems('list', array('doc_id', 'object_id', 'link_type')); // Attributes to be displayed for a list } } @@ -493,7 +537,7 @@ class lnkContactRealObject extends cmdbAbstractObject MetaModel::Init_AddAttribute(new AttributeExternalField("contact_name", array("label"=>"Contact name", "description"=>"name of the contact", "allowed_values"=>null, "extkey_attcode"=> 'contact_id', "target_attcode"=>"name"))); MetaModel::Init_AddAttribute(new AttributeExternalField("contact_phone", array("label"=>"Phone", "description"=>"Phone number of the contact", "allowed_values"=>null, "extkey_attcode"=> 'contact_id', "target_attcode"=>"phone"))); MetaModel::Init_AddAttribute(new AttributeExternalField("contact_email", array("label"=>"eMail", "description"=>"eMail address of the contact", "allowed_values"=>null, "extkey_attcode"=> 'contact_id', "target_attcode"=>"email"))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("object_id", array("targetclass"=>"logRealObject", "label"=>"object", "description"=>"Object linked", "allowed_values"=>null, "sql"=>"object_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("object_id", array("targetclass"=>"logRealObject", "label"=>"Object", "description"=>"Object linked", "allowed_values"=>null, "sql"=>"object_id", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeExternalField("object_name", array("label"=>"Object name", "description"=>"name of the linked object", "allowed_values"=>null, "extkey_attcode"=> 'object_id', "target_attcode"=>"name"))); MetaModel::Init_AddAttribute(new AttributeString("role", array("label"=>"Role", "description"=>"Role of the contact", "allowed_values"=>null, "sql"=>"role", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); @@ -539,13 +583,58 @@ class logInfra extends logRealObject ); MetaModel::Init_Params($aParams); MetaModel::Init_InheritAttributes(); - MetaModel::Init_AddAttribute(new AttributeEnum("severity", array("label"=>"Severity", "description"=>"Severity for this infrastructure", "allowed_values"=>new ValueSetEnum("high,medium,low"), "sql"=>"severity", "default_value"=>"low", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("severity", array("label"=>"Business Criticity", "description"=>"Severity for this infrastructure", "allowed_values"=>new ValueSetEnum("high,medium,low"), "sql"=>"severity", "default_value"=>"low", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_InheritFilters(); MetaModel::Init_AddFilterFromAttribute("severity"); } } +//////////////////////////////////////////////////////////////////////////////////// +/** +* n-n link between any Object and a contact +*/ +//////////////////////////////////////////////////////////////////////////////////// +class lnkContactInfra extends cmdbAbstractObject +{ + public static function Init() + { + $aParams = array + ( + "category" => "bizmodel,searchable", + "name" => "ContactsInfraLinks", + "description" => "A link between a contact and an infrastructure", + "key_type" => "autoincrement", + "key_label" => "link_id", + "name_attcode" => "role", + "state_attcode" => "", + "reconc_keys" => array("contact_name", "object_name"), + "db_table" => "contacts_infra_links", + "db_key_field" => "link_id", + "db_finalclass_field" => "", + "display_template" => "../business/templates/default.html", + ); + MetaModel::Init_Params($aParams); + MetaModel::Init_AddAttribute(new AttributeExternalKey("contact_id", array("targetclass"=>"bizContact", "label"=>"Contact", "description"=>"The contact", "allowed_values"=>null, "sql"=>"contact_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("contact_name", array("label"=>"Contact name", "description"=>"name of the contact", "allowed_values"=>null, "extkey_attcode"=> 'contact_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeExternalField("contact_phone", array("label"=>"Phone", "description"=>"Phone number of the contact", "allowed_values"=>null, "extkey_attcode"=> 'contact_id', "target_attcode"=>"phone"))); + MetaModel::Init_AddAttribute(new AttributeExternalField("contact_email", array("label"=>"eMail", "description"=>"eMail address of the contact", "allowed_values"=>null, "extkey_attcode"=> 'contact_id', "target_attcode"=>"email"))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("infra_id", array("targetclass"=>"logInfra", "label"=>"Infrastructure", "description"=>"Infrastructure linked", "allowed_values"=>null, "sql"=>"infra_id", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalField("infra_name", array("label"=>"Infrastructure", "description"=>"name of the linked infrastructure", "allowed_values"=>null, "extkey_attcode"=> 'infra_id', "target_attcode"=>"name"))); + MetaModel::Init_AddAttribute(new AttributeString("role", array("label"=>"Role", "description"=>"Role of the contact", "allowed_values"=>null, "sql"=>"role", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + + MetaModel::Init_AddFilterFromAttribute("contact_id"); + MetaModel::Init_AddFilterFromAttribute("contact_name"); + MetaModel::Init_AddFilterFromAttribute("infra_id"); + MetaModel::Init_AddFilterFromAttribute("infra_name"); + MetaModel::Init_AddFilterFromAttribute("role"); + + // Display lists + MetaModel::Init_SetZListItems('details', array('contact_id', 'contact_phone', 'contact_email', 'infra_id', 'role')); // Attributes to be displayed for the complete details + MetaModel::Init_SetZListItems('list', array('contact_id', 'contact_phone', 'contact_email', 'infra_id', 'role')); // Attributes to be displayed for a list + } +} + //////////////////////////////////////////////////////////////////////////////////// /** * bizLocation (Region, Country, City, Site, Building, Floor, Room, Rack,...) @@ -868,15 +957,15 @@ class lnkInterfaces extends cmdbAbstractObject "display_template" => "../business/templates/default.html", ); MetaModel::Init_Params($aParams); - MetaModel::Init_AddAttribute(new AttributeExternalKey("interface1_id", array("targetclass"=>"bizInterface", "label"=>"Interface1", "description"=>"The interface1", "sql"=>"interface1_id", "allowed_values"=> null, "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("interface1_id", array("targetclass"=>"bizInterface", "label"=>"Interface", "description"=>"The interface1", "sql"=>"interface1_id", "allowed_values"=> null, "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeExternalField("interface1_name", array("label"=>"Interface1 name", "description"=>"name of the interface1", "extkey_attcode"=> 'interface1_id', "allowed_values"=> null, "target_attcode"=>"name"))); - MetaModel::Init_AddAttribute(new AttributeExternalKey("interface2_id", array("targetclass"=>"bizInterface", "label"=>"Interface2", "description"=>"The interface2", "sql"=>"interface2_id", "allowed_values"=> null, "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeExternalKey("interface2_id", array("targetclass"=>"bizInterface", "label"=>"Interface", "description"=>"The interface2", "sql"=>"interface2_id", "allowed_values"=> null, "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeExternalField("interface2_name", array("label"=>"Interface2 name", "description"=>"name of the interface2", "extkey_attcode"=> 'interface2_id', "allowed_values"=> null, "target_attcode"=>"name"))); - MetaModel::Init_AddAttribute(new AttributeExternalField("interface1_device_id", array("label"=>"Device1", "description"=>"device", "extkey_attcode"=> 'interface1_id', "allowed_values"=> null, "target_attcode"=>"device_id"))); + MetaModel::Init_AddAttribute(new AttributeExternalField("interface1_device_id", array("label"=>"Device", "description"=>"device", "extkey_attcode"=> 'interface1_id', "allowed_values"=> null, "target_attcode"=>"device_id"))); MetaModel::Init_AddAttribute(new AttributeExternalField("interface1_device_name", array("label"=>"Device name", "description"=>"name of the device", "extkey_attcode"=> 'interface1_id', "allowed_values"=> null, "target_attcode"=>"device_name"))); - MetaModel::Init_AddAttribute(new AttributeExternalField("interface2_device_id", array("label"=>"Device2", "description"=>"device", "extkey_attcode"=> 'interface2_id', "allowed_values"=> null, "target_attcode"=>"device_id"))); + MetaModel::Init_AddAttribute(new AttributeExternalField("interface2_device_id", array("label"=>"Device", "description"=>"device", "extkey_attcode"=> 'interface2_id', "allowed_values"=> null, "target_attcode"=>"device_id"))); MetaModel::Init_AddAttribute(new AttributeExternalField("interface2_device_name", array("label"=>"Device name", "description"=>"name of the device", "extkey_attcode"=> 'interface2_id', "allowed_values"=> null, "target_attcode"=>"device_name"))); - MetaModel::Init_AddAttribute(new AttributeString("link_type", array("label"=>"link type", "description"=>" Definition of the link", "sql"=>"link_type", "default_value"=>"", "allowed_values"=> null, "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeString("link_type", array("label"=>"Link type", "description"=>" Definition of the link", "sql"=>"link_type", "default_value"=>"", "allowed_values"=> null, "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddFilterFromAttribute("interface1_id"); MetaModel::Init_AddFilterFromAttribute("interface1_name"); @@ -923,13 +1012,15 @@ class bizDevice extends logInfra MetaModel::Init_AddAttribute(new AttributeString("brand", array("label"=>"Brand", "description"=>"The manufacturer of the device", "allowed_values"=>null, "sql"=>"brand", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("model", array("label"=>"Model", "description"=>"The model number of the device", "allowed_values"=>null, "sql"=>"model", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("serial_number", array("label"=>"Serial Number", "description"=>"The serial number of the device", "allowed_values"=>null, "sql"=>"serial_number", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); - + MetaModel::Init_AddAttribute(new AttributeString("mgmt_ip", array("label"=>"Mgmt IP", "description"=>"Management IP", "allowed_values"=>null, "sql"=>"mgmt_ip", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_InheritFilters(); MetaModel::Init_AddFilterFromAttribute("location_id"); MetaModel::Init_AddFilterFromAttribute("country"); MetaModel::Init_AddFilterFromAttribute("brand"); MetaModel::Init_AddFilterFromAttribute("model"); MetaModel::Init_AddFilterFromAttribute("serial_number"); + MetaModel::Init_AddFilterFromAttribute("mgmt_ip"); } public static function GetRelationQueries($sRelCode) @@ -995,7 +1086,6 @@ class bizPC extends bizDevice MetaModel::Init_AddAttribute(new AttributeString("os_family", array("label"=>"OS Family", "description"=>"Type of operating system", "allowed_values"=>null, "sql"=>"os_family", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("os_version", array("label"=>"OS Version", "description"=>"Detailed version number of the operating system", "allowed_values"=>null, "sql"=>"os_version", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("shipment_number", array("label"=>"Shipment number", "description"=>"Number for tracking shipment", "allowed_values"=>null, "sql"=>"shipment_number", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeString("mgmt_ip", array("label"=>"Mgmt IP", "description"=>"Management IP", "allowed_values"=>null, "sql"=>"mgmt_ip", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("default_gateway", array("label"=>"Default Gateway", "description"=>"Default Gateway for this device", "allowed_values"=>null, "sql"=>"default_gateway", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_InheritFilters(); @@ -1005,7 +1095,6 @@ class bizPC extends bizDevice MetaModel::Init_AddFilterFromAttribute("hdd_size"); MetaModel::Init_AddFilterFromAttribute("os_family"); MetaModel::Init_AddFilterFromAttribute("os_version"); - MetaModel::Init_AddFilterFromAttribute("mgmt_ip"); // Display lists MetaModel::Init_SetZListItems('details', array('name', 'status','severity', 'org_id', 'location_id', 'brand', 'model','os_family','os_version','mgmt_ip','default_gateway','shipment_number','serial_number', 'type', 'cpu', 'memory_size', 'hdd_size')); // Attributes to be displayed for the complete details @@ -1084,7 +1173,7 @@ class bizServer extends bizDevice ); MetaModel::Init_Params($aParams); MetaModel::Init_InheritAttributes(); - MetaModel::Init_AddAttribute(new AttributeEnum("status", array("label"=>"Status", "description"=>"Status of the server", "allowed_values"=>new ValueSetEnum("In Store,Shipped,Plugged,Production Candidate,In Production,In Change,Being Deconfigured,Obsolete"), "sql"=>"status", "default_value"=>"In Store", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeEnum("status", array("label"=>"Status", "description"=>"Status of the server", "allowed_values"=>new ValueSetEnum("In Store,Shipped,Plugged,Production Candidate,In Production,Being Deconfigured,Obsolete"), "sql"=>"status", "default_value"=>"In Store", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("memory_size", array("label"=>"Memory Size", "description"=>"Size of the memory", "allowed_values"=>null, "sql"=>"memory_size", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("cpu", array("label"=>"Model", "description"=>"CPU type", "allowed_values"=>null, "sql"=>"cpu_type", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("number_of_cpus", array("label"=>"Number of CPUs", "description"=>"Number of CPUs", "allowed_values"=>null, "sql"=>"number_of_cpus", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array()))); @@ -1093,7 +1182,6 @@ class bizServer extends bizDevice MetaModel::Init_AddAttribute(new AttributeString("os_family", array("label"=>"OS Family", "description"=>"Type of operating system", "allowed_values"=>null, "sql"=>"os_family", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("os_version", array("label"=>"OS Version", "description"=>"Detailed version number of the operating system", "allowed_values"=>null, "sql"=>"os_version", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("shipment_number", array("label"=>"Shipment number", "description"=>"Number for tracking shipment", "allowed_values"=>null, "sql"=>"shipment_number", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeString("mgmt_ip", array("label"=>"Mgmt IP", "description"=>"Management IP", "allowed_values"=>null, "sql"=>"mgmt_ip", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("default_gateway", array("label"=>"Default Gateway", "description"=>"Default Gateway for this device", "allowed_values"=>null, "sql"=>"default_gateway", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_InheritFilters(); @@ -1117,8 +1205,6 @@ class bizServer extends bizDevice "attribute_list"=>array())); MetaModel::Init_DefineState("In Production", array("label"=>"Production", "description"=>"The device is on production", "attribute_inherit"=>null, "attribute_list"=>array())); - MetaModel::Init_DefineState("In Change", array("label"=>"InChange", "description"=>"A change is being performed on the device", "attribute_inherit"=>null, - "attribute_list"=>array())); MetaModel::Init_DefineState("Being Deconfigured", array("label"=>"BeingDeconfigured", "description"=>"The device is about to be removed from is current location", "attribute_inherit"=>null, "attribute_list"=>array())); MetaModel::Init_DefineState("Obsolete", array("label"=>"Obsolete", "description"=>"The device is no more used", "attribute_inherit"=>null, @@ -1131,8 +1217,6 @@ class bizServer extends bizDevice MetaModel::Init_DefineStimulus("ev_configuration_finished", new StimulusUserAction(array("label"=>"Configuration finished", "description"=>"The device is ready to move to production evaluation"))); MetaModel::Init_DefineStimulus("ev_val_failed", new StimulusUserAction(array("label"=>"Review configuration", "description"=>"The configuration for this server is not completed"))); MetaModel::Init_DefineStimulus("ev_mtp", new StimulusUserAction(array("label"=>"Move to Production", "description"=>"The server is moved to production"))); - MetaModel::Init_DefineStimulus("ev_start_change", new StimulusUserAction(array("label"=>"Change Start [No Click]", "description"=>"A change starts for this server"))); - MetaModel::Init_DefineStimulus("ev_end_change", new StimulusUserAction(array("label"=>"End Change [No Click]", "description"=>"No more change running for this server"))); MetaModel::Init_DefineStimulus("ev_decommission", new StimulusUserAction(array("label"=>"Decommission", "description"=>"The server is being decommissioned"))); MetaModel::Init_DefineStimulus("ev_obsolete", new StimulusUserAction(array("label"=>"Obsolete", "description"=>"The server is no more used"))); MetaModel::Init_DefineStimulus("ev_recycle", new StimulusUserAction(array("label"=>"Recycle this server", "description"=>"The server is move back to deconfiguration"))); @@ -1146,10 +1230,8 @@ class bizServer extends bizDevice MetaModel::Init_DefineTransition("Plugged", "ev_configuration_finished", array("target_state"=>"Production Candidate", "actions"=>array(), "user_restriction"=>null)); MetaModel::Init_DefineTransition("Production Candidate", "ev_val_failed", array("target_state"=>"Plugged", "actions"=>array(), "user_restriction"=>null)); MetaModel::Init_DefineTransition("Production Candidate", "ev_mtp", array("target_state"=>"In Production", "actions"=>array(), "user_restriction"=>null)); - MetaModel::Init_DefineTransition("In Production", "ev_start_change", array("target_state"=>"In Change", "actions"=>array(), "user_restriction"=>null)); MetaModel::Init_DefineTransition("In Production", "ev_obsolete", array("target_state"=>"Obsolete", "actions"=>array(), "user_restriction"=>null)); MetaModel::Init_DefineTransition("In Production", "ev_decommission", array("target_state"=>"Being Deconfigured", "actions"=>array(), "user_restriction"=>null)); - MetaModel::Init_DefineTransition("In Change", "ev_end_change", array("target_state"=>"In Production", "actions"=>array(), "user_restriction"=>null)); MetaModel::Init_DefineTransition("Being Deconfigured", "ev_ship", array("target_state"=>"Shipped", "actions"=>array(), "user_restriction"=>null)); MetaModel::Init_DefineTransition("Being Deconfigured", "ev_plug", array("target_state"=>"Plugged", "actions"=>array(), "user_restriction"=>null)); MetaModel::Init_DefineTransition("Being Deconfigured", "ev_store", array("target_state"=>"In Store", "actions"=>array(), "user_restriction"=>null)); @@ -1266,7 +1348,6 @@ class bizNetworkDevice extends bizDevice MetaModel::Init_Params($aParams); MetaModel::Init_InheritAttributes(); MetaModel::Init_AddAttribute(new AttributeEnum("type", array("label"=>"Type", "description"=>"Type of device", "allowed_values"=>new ValueSetEnum("switch,router,firewall,load balancer,hub,WAN accelerator"), "sql"=>"type", "default_value"=>"switch", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeString("ip_address", array("label"=>"Mgmt IP", "description"=>"Management IP address", "allowed_values"=>null, "sql"=>"ip_address", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("default_gateway", array("label"=>"Default Gateway", "description"=>"Default Gateway for this device", "allowed_values"=>null, "sql"=>"default_gateway", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("ios_version", array("label"=>"IOS version", "description"=>"IOS (software) version", "allowed_values"=>null, "sql"=>"ios_version", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("memory", array("label"=>"Memory", "description"=>"Memory description", "allowed_values"=>null, "sql"=>"memory", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); @@ -1276,16 +1357,15 @@ class bizNetworkDevice extends bizDevice MetaModel::Init_InheritFilters(); MetaModel::Init_AddFilterFromAttribute("type"); - MetaModel::Init_AddFilterFromAttribute("ip_address"); MetaModel::Init_AddFilterFromAttribute("ios_version"); // Display lists - MetaModel::Init_SetZListItems('details', array('name', 'status','severity','org_id', 'location_id', 'brand','model','type','ip_address','default_gateway','serial_number','ios_version','memory','snmp_read','snmp_write')); // Attributes to be displayed for the complete details - MetaModel::Init_SetZListItems('list', array('name', 'status','brand','model','type','ip_address')); // Attributes to be displayed for a list + MetaModel::Init_SetZListItems('details', array('name', 'status','severity','org_id', 'location_id', 'brand','model','type','mgmt_ip','default_gateway','serial_number','ios_version','memory','snmp_read','snmp_write')); // Attributes to be displayed for the complete details + MetaModel::Init_SetZListItems('list', array('name', 'status','brand','model','type','mgmt_ip')); // Attributes to be displayed for a list // Search criteria - MetaModel::Init_SetZListItems('standard_search', array('name', 'status', 'location_id', 'brand','model','type','ip_address')); // Criteria of the std search form - MetaModel::Init_SetZListItems('advanced_search', array('name', 'status', 'org_id', 'location_id', 'brand','model','type','ip_address','serial_number','ios_version','snmp_read','snmp_write')); // Criteria of the advanced search form + MetaModel::Init_SetZListItems('standard_search', array('name', 'status', 'location_id', 'brand','model','type','mgmt_ip')); // Criteria of the std search form + MetaModel::Init_SetZListItems('advanced_search', array('name', 'status', 'org_id', 'location_id', 'brand','model','type','mgmt_ip','serial_number','ios_version','snmp_read','snmp_write')); // Criteria of the advanced search form } @@ -1416,7 +1496,7 @@ class bizApplication extends logInfra MetaModel::Init_InheritAttributes(); MetaModel::Init_AddAttribute(new AttributeExternalKey("device_id", array("targetclass"=>"bizDevice", "jointype"=> '', "label"=>"Hosting device", "description"=>"The device where application is installed", "allowed_values"=>null, "sql"=>"device_id", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeExternalField("device_name", array("label"=>"Hosting device", "description"=>"Name of the device where application is installed", "allowed_values"=>null, "extkey_attcode"=> 'device_id', "target_attcode"=>"name"))); - MetaModel::Init_AddAttribute(new AttributeDate("install_date", array("label"=>"Installed date", "description"=>"Date when application was installed", "allowed_values"=>null, "sql"=>"install_date", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeDate("install_date", array("label"=>"Installation date", "description"=>"Date when application was installed", "allowed_values"=>null, "sql"=>"install_date", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("version", array("label"=>"Version", "description"=>"Application version", "allowed_values"=>null, "sql"=>"version", "default_value"=>"undefined", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("function", array("label"=>"Function", "description"=>"Function provided by this application", "allowed_values"=>null, "sql"=>"function", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); @@ -1551,6 +1631,8 @@ class lnkClientServer extends logRealObject "db_table" => "clientserver_links", "db_key_field" => "link_id", "db_finalclass_field" => "", + "display_template" => "../business/templates/default.html", + ); MetaModel::Init_Params($aParams); MetaModel::Init_AddAttribute(new AttributeExternalKey("client_id", array("targetclass"=>"bizApplication", "jointype"=> '', "label"=>"Client", "description"=>"The client part of the link", "allowed_values"=>null, "sql"=>"client_id", "is_null_allowed"=>false, "depends_on"=>array()))); @@ -1603,7 +1685,7 @@ class bizPatch extends logRealObject MetaModel::Init_AddAttribute(new AttributeExternalField("device_name", array("label"=>"Device name", "description"=>"Name of the impacted device", "allowed_values"=>null, "extkey_attcode"=> 'device_id', "target_attcode"=>"name"))); MetaModel::Init_AddAttribute(new AttributeDate("install_date", array("label"=>"Installed date", "description"=>"Date when application was installed", "allowed_values"=>null, "sql"=>"install_date", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array()))); - MetaModel::Init_AddAttribute(new AttributeString("description", array("label"=>"Description", "description"=>"description du patch", "allowed_values"=>null, "sql"=>"description", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); + MetaModel::Init_AddAttribute(new AttributeText("description", array("label"=>"Description", "description"=>"description du patch", "allowed_values"=>null, "sql"=>"description", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array()))); MetaModel::Init_AddAttribute(new AttributeString("patch_type", array("label"=>"Type", "description"=>"type de patch", "allowed_values"=>new ValueSetEnum("OS,Application"), "sql"=>"patch_type", "default_value"=>"OS", "is_null_allowed"=>false, "depends_on"=>array()))); MetaModel::Init_InheritFilters(); @@ -1626,8 +1708,9 @@ class bizPatch extends logRealObject /*** Insert here all modules requires for ITOP application ***/ -require_once('incident.business.php'); +require_once('incidentMgmt.business.php'); require_once('ServiceMgmt.business.php'); -require_once('ChangeMgmt.php'); -require_once('KEDB.php') +require_once('ChangeMgmt.business.php'); +require_once('KEDB.business.php'); +require_once('ServiceDesk.business.php'); ?> diff --git a/business/templates/application.html b/business/templates/application.html index a17bdd05b..9540a63bd 100644 --- a/business/templates/application.html +++ b/business/templates/application.html @@ -1,19 +1,19 @@
- $class$: pkey = $pkey$ + SELECT $class$ WHERE id = $pkey$

$class_name$: $name$

SELECT CMDBChangeOp WHERE objkey = $pkey$ AND objclass = '$class$'
-bizApplication: pkey = $pkey$ +SELECT bizApplication WHERE id = $pkey$ - - lnkClientServer: server_id = $pkey$ + + SELECT lnkClientServer WHERE server_id = $pkey$ - lnkClientServer: client_id = $pkey$ + SELECT lnkClientServer WHERE client_id = $pkey$ - lnkInfraContract: infra_id = $pkey$ + SELECT lnkInfraContract WHERE infra_id = $pkey$ diff --git a/business/templates/change.html b/business/templates/change.html index 700a83983..b5ddf60ff 100644 --- a/business/templates/change.html +++ b/business/templates/change.html @@ -1,16 +1,16 @@
- $class$: pkey = $pkey$ + SELECT $class$ WHERE id = $pkey$

$class_name$: $name$

SELECT CMDBChangeOp WHERE objkey = $pkey$ AND objclass = '$class$'
-$class$: pkey = $pkey$ +SELECT $class$ WHERE id = $pkey$ - - lnkInfraChangeTicket: ticket_id = $pkey$ + + SELECT lnkInfraChangeTicket WHERE ticket_id = $pkey$ - lnkContactChange: change_id = $pkey$ + SELECT lnkContactChange WHERE change_id = $pkey$ diff --git a/business/templates/contract.html b/business/templates/contract.html index e6c5fdcc8..326d527d9 100644 --- a/business/templates/contract.html +++ b/business/templates/contract.html @@ -1,18 +1,18 @@
- $class$: pkey = $pkey$ + SELECT $class$ WHERE id = $pkey$

$class_name$: $name$

SELECT CMDBChangeOp WHERE objkey = $pkey$ AND objclass = '$class$'
-bizContract: pkey = $pkey$ +SELECT bizContract WHERE id = $pkey$ - lnkInfraContract: contract_id = $pkey$ + SELECT lnkInfraContract WHERE contract_id = $pkey$ - - lnkContactContract: contract_id = $pkey$ + + SELECT lnkContactContract WHERE contract_id = $pkey$ - - lnkDocumentContract: contract_id = $pkey$ + + SELECT lnkDocumentContract WHERE contract_id = $pkey$ diff --git a/business/templates/document.html b/business/templates/document.html index b957b2457..125c2b00e 100644 --- a/business/templates/document.html +++ b/business/templates/document.html @@ -4,10 +4,10 @@ SELECT CMDBChangeOp WHERE objkey = $pkey$ AND objclass = '$class$' -$class$: pkey = $pkey$ +SELECT $class$ WHERE id = $pkey$ - - bizDocVersion: document = $pkey$ + + SELECT bizDocVersion WHERE document = $pkey$ diff --git a/business/templates/group.html b/business/templates/group.html index e8741bf00..7a97a9d0f 100644 --- a/business/templates/group.html +++ b/business/templates/group.html @@ -1,16 +1,16 @@
- $class$: pkey = $pkey$ + SELECT $class$ WHERE id = $pkey$

$class_name$: $name$

SELECT CMDBChangeOp WHERE objkey = $pkey$ AND objclass = '$class$'
-bizInfraGroup: pkey = $pkey$ +SELECT bizInfraGroup WHERE id = $pkey$ - lnkInfraGrouping: infra_group_id = $pkey$ + SELECT lnkInfraGrouping WHERE infra_group_id = $pkey$ - lnkContactRealObject: object_id = $pkey$ + SELECT lnkContactRealObject WHERE object_id = $pkey$ diff --git a/business/templates/interface.html b/business/templates/interface.html index 81bb5fbba..dca953a93 100644 --- a/business/templates/interface.html +++ b/business/templates/interface.html @@ -1,14 +1,13 @@
- $class$: pkey = $pkey$ + SELECT $class$ WHERE id = $pkey$

$class_name$: $name$

SELECT CMDBChangeOp WHERE objkey = $pkey$ AND objclass = '$class$'
-bizInterface: pkey = $pkey$ +SELECT bizInterface WHERE id = $pkey$ - lnkInterfaces: interface1_id = $pkey$ - lnkInterfaces: interface2_id = $pkey$ + SELECT lnkInterfaces WHERE interface1_id = $pkey$ diff --git a/business/templates/knownError.html b/business/templates/knownError.html index 87d4184f1..45977dcdc 100644 --- a/business/templates/knownError.html +++ b/business/templates/knownError.html @@ -1,11 +1,11 @@
- $class$: pkey = $pkey$ + SELECT $class$ WHERE id = $pkey$

$class_name$: $name$

SELECT CMDBChangeOp WHERE objkey = $pkey$ AND objclass = '$class$'
-bizKnownError: pkey = $pkey$ +SELECT bizKnownError WHERE id = $pkey$ - - lnkInfraError: error_id = $pkey$ + + SELECT lnkInfraError WHERE error_id = $pkey$ diff --git a/business/templates/network.device.html b/business/templates/network.device.html index cbad128d7..276247d60 100644 --- a/business/templates/network.device.html +++ b/business/templates/network.device.html @@ -1,25 +1,25 @@
- $class$: pkey = $pkey$ + SELECT $class$ WHERE id = $pkey$

$class_name$: $name$

SELECT CMDBChangeOp WHERE objkey = $pkey$ AND objclass = '$class$'
-bizNetworkDevice: pkey = $pkey$ +SELECT bizNetworkDevice WHERE id = $pkey$ SELECT bizInterface WHERE device_id = $pkey$ - lnkContactRealObject: object_id = $pkey$ + SELECT lnkContactInfra WHERE infra_id = $pkey$ - bizIncidentTicket: PKEY IS ticket_id IN (lnkInfraTicket: infra_id = $pkey$) + bizIncidentTicket:PKEY IS ticket_id IN (lnkInfraTicket: infra_id = $pkey$) bizChangeTicket: PKEY IS ticket_id IN (lnkInfraChangeTicket: infra_id = $pkey$) - lnkDocumentRealObject: object_id = $pkey$ + SELECT lnkDocumentRealObject WHERE object_id = $pkey$ diff --git a/business/templates/pc.html b/business/templates/pc.html index 41dc445c3..f283c13e9 100644 --- a/business/templates/pc.html +++ b/business/templates/pc.html @@ -1,27 +1,27 @@
- $class$: pkey = $pkey$ + SELECT $class$ WHERE id = $pkey$

$class_name$: $name$

SELECT CMDBChangeOp WHERE objkey = $pkey$ AND objclass = '$class$'
-bizPC: pkey = $pkey$ +SELECT bizPC WHERE id = $pkey$ - - bizApplication: device_id = $pkey$ + + SELECT bizApplication WHERE device_id = $pkey$ - - bizPatch: device_id = $pkey$ - - - lnkContactRealObject: object_id = $pkey$ + + SELECT bizPatch WHERE device_id = $pkey$ SELECT bizInterface WHERE device_id = $pkey$ - + + SELECT lnkContactRealObject WHERE object_id = $pkey$ + + bizIncidentTicket: PKEY IS ticket_id IN (lnkInfraTicket: infra_id = $pkey$) - bizDocument: PKEY IS doc_id IN (lnkDocumentRealObject: object_id = $pkey$) + SELECT lnkDocumentRealObject WHERE object_id = $pkey$ diff --git a/business/templates/person.html b/business/templates/person.html index ede427d60..ad36b55e2 100644 --- a/business/templates/person.html +++ b/business/templates/person.html @@ -1,18 +1,16 @@
- $class$: pkey = $pkey$ + SELECT $class$ WHERE id = $pkey$

$class_name$: $name$

SELECT CMDBChangeOp WHERE objkey = $pkey$ AND objclass = '$class$'
-bizPerson: pkey = $pkey$ +SELECT bizPerson WHERE id = $pkey$ - lnkContactRealObject: object_id = $pkey$ - - - SELECT lnkContactRealObject WHERE contact_id = $pkey$ + SELECT lnkContactTeam WHERE contact_id = $pkey$ + SELECT lnkContactRealObject WHERE contact_id = $pkey$ - lnkDocumentRealObject: object_id = $pkey$ + SELECT lnkDocumentRealObject WHERE object_id = $pkey$ diff --git a/business/templates/server.html b/business/templates/server.html index 1989ac935..c0bf05476 100644 --- a/business/templates/server.html +++ b/business/templates/server.html @@ -1,22 +1,22 @@
- $class$: pkey = $pkey$ + SELECT $class$ WHERE id = $pkey$

$class_name$: $name$

SELECT CMDBChangeOp WHERE objkey = $pkey$ AND objclass = '$class$'
-bizServer: pkey = $pkey$ +SELECT bizServer WHERE id = $pkey$ - bizApplication: device_id = $pkey$ + SELECT bizApplication WHERE device_id = $pkey$ - bizPatch: device_id = $pkey$ + SELECT bizPatch WHERE device_id = $pkey$ SELECT bizInterface WHERE device_id = $pkey$ - lnkContactRealObject: object_id = $pkey$ + SELECT lnkContactRealObject WHERE object_id = $pkey$ lnkInfraTicket: infra_id = $pkey$ @@ -25,6 +25,11 @@ bizChangeTicket: PKEY IS ticket_id IN (lnkInfraChangeTicket: infra_id = $pkey$) - lnkDocumentRealObject: object_id = $pkey$ + SELECT lnkDocumentRealObject WHERE object_id = $pkey$ + + + + + diff --git a/business/templates/serviceCall.html b/business/templates/serviceCall.html new file mode 100644 index 000000000..21b1aa56e --- /dev/null +++ b/business/templates/serviceCall.html @@ -0,0 +1,18 @@ +
+ SELECT $class$ WHERE id = $pkey$ +

$class_name$: $name$

+ SELECT CMDBChangeOp WHERE objkey = $pkey$ AND objclass = '$class$' +
+ +SELECT $class$ WHERE id = $pkey$ + + + SELECT lnkInfraCall WHERE call_id = $pkey$ + + + SELECT lnkCallTicket WHERE call_id = $pkey$ + + + + +
diff --git a/business/templates/serviceRequest.html b/business/templates/serviceRequest.html new file mode 100644 index 000000000..d938f8653 --- /dev/null +++ b/business/templates/serviceRequest.html @@ -0,0 +1,12 @@ +
+ SELECT $class$ WHERE id = $pkey$ +

$class_name$: $name$

+ SELECT CMDBChangeOp WHERE objkey = $pkey$ AND objclass = '$class$' +
+ +SELECT $class$ WHERE id = $pkey$ + + + SELECT bizServiceItem WHERE request_id = $pkey$ + + diff --git a/business/templates/team.html b/business/templates/team.html index a9601ee03..042a984ac 100644 --- a/business/templates/team.html +++ b/business/templates/team.html @@ -1,21 +1,18 @@
- $class$: pkey = $pkey$ + SELECT $class$ WHERE id = $pkey$

$class_name$: $name$

SELECT CMDBChangeOp WHERE objkey = $pkey$ AND objclass = '$class$'
-$class$: pkey = $pkey$ +SELECT $class$ WHERE id = $pkey$ - SELECT lnkContactRealObject WHERE contact_id=$pkey$ + SELECT lnkContactTeam WHERE team_id=$pkey$ - - bizTeam: PKEY IS object_id IN (lnkContactRealObject: contact_id = $pkey$) - - - logInfra: PKEY IS object_id IN (lnkContactRealObject: contact_id = $pkey$) + + SELECT lnkContactInfra WHERE contact_id = $pkey$ - bizDocument: PKEY IS doc_id IN (lnkDocumentRealObject: object_id = $pkey$) + SELECT lnkDocumentRealObject WHERE object_id = $pkey$ diff --git a/business/templates/ticket.html b/business/templates/ticket.html index b1c0ae548..1fcf7709e 100644 --- a/business/templates/ticket.html +++ b/business/templates/ticket.html @@ -6,14 +6,14 @@ $class$: pkey = $pkey$ - - lnkInfraTicket: ticket_id = $pkey$ + + SELECT lnkInfraTicket WHERE ticket_id = $pkey$ - lnkRelatedTicket: ticket_id = $pkey$ + SELECT lnkRelatedTicket WHERE ticket_id = $pkey$ - lnkContactTicket: ticket_id = $pkey$ + SELECT lnkContactTicket WHERE ticket_id = $pkey$ diff --git a/core/coreexception.class.inc.php b/core/coreexception.class.inc.php index a31f87d66..37c853b60 100644 --- a/core/coreexception.class.inc.php +++ b/core/coreexception.class.inc.php @@ -54,6 +54,11 @@ class CoreException extends Exception return MyHelpers::get_callstack_html(0, $this->getTrace()); // return "
\n".$this->getTraceAsString()."
\n"; } + + public function addInfo($sKey, $value) + { + $this->m_aContextData[$sKey] = $value; + } } class CoreWarning extends CoreException diff --git a/core/metamodel.class.php b/core/metamodel.class.php index 6d24d113e..b05524b39 100644 --- a/core/metamodel.class.php +++ b/core/metamodel.class.php @@ -1210,7 +1210,8 @@ abstract class MetaModel // Query caching // $bQueryCacheEnabled = true; - $sOqlQuery = $oFilter->ToOql(); + $aParams = array(); + $sOqlQuery = $oFilter->ToOql($aParams); // Render with arguments in clear if ($bQueryCacheEnabled) { if (array_key_exists($sOqlQuery, self::$m_aQueryStructCache)) @@ -1254,7 +1255,17 @@ abstract class MetaModel // Go // $aScalarArgs = array_merge(self::PrepareQueryArguments($aArgs), $oFilter->GetInternalParams()); - $sRes = $oSelect->RenderSelect($aOrderBy, $aScalarArgs); + + try + { + $sRes = $oSelect->RenderSelect($aOrderBy, $aScalarArgs); + } + catch (MissingQueryArgument $e) + { + // Add some information... + $e->addInfo('OQL', $sOqlQuery); + throw $e; + } if (self::$m_bTraceQueries) { diff --git a/pages/UniversalSearch.php b/pages/UniversalSearch.php index a12ab5292..3fe8fe246 100644 --- a/pages/UniversalSearch.php +++ b/pages/UniversalSearch.php @@ -28,11 +28,17 @@ $sOperation = utils::ReadParam('operation', ''); $oP->add("
"); $oP->add(""); $oP->add("Select the class to search:
"); diff --git a/setup/data/03.persons.xml b/setup/data/03.persons.xml index edee771b0..e19bb2f11 100644 --- a/setup/data/03.persons.xml +++ b/setup/data/03.persons.xml @@ -9,7 +9,6 @@ 29 Jules - Dumas @@ -20,7 +19,6 @@ 1 Dumas - Hugo @@ -31,6 +29,5 @@ 1 Victor e12345 - diff --git a/setup/data/structure/1.menus.xml b/setup/data/structure/1.menus.xml index cfea4a792..6a262609a 100644 --- a/setup/data/structure/1.menus.xml +++ b/setup/data/structure/1.menus.xml @@ -723,7 +723,7 @@ text-align:center; ../webservices/export.php -application +administrator 1001 100 0 @@ -735,7 +735,7 @@ text-align:center; ./sibusql.php -application +administrator 1002 100 0