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N°9063 - Add missing ev_autoresolve transitions on UserRequest and Incident (#798)

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Vincent Dumas
2026-03-26 12:14:41 +01:00
committed by GitHub
parent 9cc80a8946
commit 3c17b1bdea
3 changed files with 115 additions and 69 deletions
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46
datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml
View File

@@ -698,6 +698,29 @@
</action>
</actions>
</transition>
<transition id="ev_autoresolve">
<target>resolved</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">resolution_date</param>
</params>
</action>
<action>
<verb>SetElapsedTime</verb>
<params>
<param xsi:type="attcode">time_spent</param>
<param xsi:type="attcode">start_date</param>
<param xsi:type="string">DefaultWorkingTimeComputer</param>
</params>
</action>
<action>
<verb>ResolveChildTickets</verb>
<params/>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="assigned">
@@ -1029,29 +1052,6 @@
<actions>
</actions>
</transition>
<transition id="ev_autoresolve">
<target>resolved</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">resolution_date</param>
</params>
</action>
<action>
<verb>SetElapsedTime</verb>
<params>
<param xsi:type="attcode">time_spent</param>
<param xsi:type="attcode">start_date</param>
<param xsi:type="string">DefaultWorkingTimeComputer</param>
</params>
</action>
<action>
<verb>ResolveChildTickets</verb>
<params/>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="closed">

69
datamodels/2.x/itop-request-mgmt-itil/datamodel.itop-request-mgmt-itil.xml
View File

@@ -764,6 +764,29 @@
</action>
</actions>
</transition>
<transition id="ev_autoresolve">
<target>resolved</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">resolution_date</param>
</params>
</action>
<action>
<verb>SetElapsedTime</verb>
<params>
<param xsi:type="attcode">time_spent</param>
<param xsi:type="attcode">start_date</param>
<param xsi:type="string">DefaultWorkingTimeComputer</param>
</params>
</action>
<action>
<verb>ResolveChildTickets</verb>
<params/>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="assigned">
@@ -964,6 +987,29 @@
<target>rejected</target>
<actions/>
</transition>
<transition id="ev_autoresolve">
<target>resolved</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">resolution_date</param>
</params>
</action>
<action>
<verb>SetElapsedTime</verb>
<params>
<param xsi:type="attcode">time_spent</param>
<param xsi:type="attcode">start_date</param>
<param xsi:type="string">DefaultWorkingTimeComputer</param>
</params>
</action>
<action>
<verb>ResolveChildTickets</verb>
<params/>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="approved">
@@ -1173,29 +1219,6 @@
<actions>
</actions>
</transition>
<transition id="ev_autoresolve">
<target>resolved</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">resolution_date</param>
</params>
</action>
<action>
<verb>SetElapsedTime</verb>
<params>
<param xsi:type="attcode">time_spent</param>
<param xsi:type="attcode">start_date</param>
<param xsi:type="string">DefaultWorkingTimeComputer</param>
</params>
</action>
<action>
<verb>ResolveChildTickets</verb>
<params/>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="closed">

69
datamodels/2.x/itop-request-mgmt/datamodel.itop-request-mgmt.xml
View File

@@ -767,6 +767,29 @@
</action>
</actions>
</transition>
<transition id="ev_autoresolve">
<target>resolved</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">resolution_date</param>
</params>
</action>
<action>
<verb>SetElapsedTime</verb>
<params>
<param xsi:type="attcode">time_spent</param>
<param xsi:type="attcode">start_date</param>
<param xsi:type="string">DefaultWorkingTimeComputer</param>
</params>
</action>
<action>
<verb>ResolveChildTickets</verb>
<params/>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="assigned">
@@ -970,6 +993,29 @@
<target>rejected</target>
<actions/>
</transition>
<transition id="ev_autoresolve">
<target>resolved</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">resolution_date</param>
</params>
</action>
<action>
<verb>SetElapsedTime</verb>
<params>
<param xsi:type="attcode">time_spent</param>
<param xsi:type="attcode">start_date</param>
<param xsi:type="string">DefaultWorkingTimeComputer</param>
</params>
</action>
<action>
<verb>ResolveChildTickets</verb>
<params/>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="approved">
@@ -1182,29 +1228,6 @@
<actions>
</actions>
</transition>
<transition id="ev_autoresolve">
<target>resolved</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">resolution_date</param>
</params>
</action>
<action>
<verb>SetElapsedTime</verb>
<params>
<param xsi:type="attcode">time_spent</param>
<param xsi:type="attcode">start_date</param>
<param xsi:type="string">DefaultWorkingTimeComputer</param>
</params>
</action>
<action>
<verb>ResolveChildTickets</verb>
<params/>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="closed">