mirror of
https://github.com/Combodo/iTop.git
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N°9138 - Presentation details step2 + move sample data (#866)
N°9471 - Rename in FR Rack as Baie - Switch Baie and Chassis icons
This commit is contained in:
Vincent Dumas
@@ -0,0 +1,16 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<CustomerContract alias="CustomerContract" id="1">
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<name>Customer contract Demo</name>
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<org_id>2</org_id>
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<description></description>
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<start_date></start_date>
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<end_date></end_date>
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<cost></cost>
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<cost_currency></cost_currency>
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<billing_frequency></billing_frequency>
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<cost_unit></cost_unit>
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<provider_id>3</provider_id>
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<status></status>
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</CustomerContract>
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</Set>
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@@ -0,0 +1,18 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<lnkCustomerContractToService alias="lnkCustomerContractToService" id="2">
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<customercontract_id>1</customercontract_id>
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<service_id>2</service_id>
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<sla_id>1</sla_id>
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</lnkCustomerContractToService>
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<lnkCustomerContractToService alias="lnkCustomerContractToService" id="4">
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<customercontract_id>1</customercontract_id>
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<service_id>3</service_id>
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<sla_id>1</sla_id>
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</lnkCustomerContractToService>
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<lnkCustomerContractToService alias="lnkCustomerContractToService" id="6">
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<customercontract_id>1</customercontract_id>
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<service_id>4</service_id>
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<sla_id>1</sla_id>
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</lnkCustomerContractToService>
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</Set>
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@@ -0,0 +1,21 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<CoverageWindow alias="CoverageWindow" id="1">
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<name>8h-18h30 5*7</name>
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<description></description>
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<monday_start>8</monday_start>
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<monday_end>18.5</monday_end>
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<tuesday_start>8</tuesday_start>
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<tuesday_end>18.5</tuesday_end>
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<wednesday_start>8</wednesday_start>
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<wednesday_end>18.5</wednesday_end>
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<thursday_start>8</thursday_start>
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<thursday_end>18.5</thursday_end>
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<friday_start>8</friday_start>
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<friday_end>18.5</friday_end>
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<saturday_start>0</saturday_start>
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<saturday_end>0</saturday_end>
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<sunday_start>0</sunday_start>
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<sunday_end>0</sunday_end>
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</CoverageWindow>
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</Set>
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@@ -0,0 +1,8 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<DeliveryModel alias="DeliveryModel" id="2">
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<name>Standard support</name>
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<description></description>
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<org_id>3</org_id>
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</DeliveryModel>
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</Set>
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@@ -0,0 +1,18 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<lnkDeliveryModelToContact alias="lnkDeliveryModelToContact" id="1">
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<deliverymodel_id>2</deliverymodel_id>
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<contact_id>15</contact_id>
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<role_id>16</role_id>
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</lnkDeliveryModelToContact>
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<lnkDeliveryModelToContact alias="lnkDeliveryModelToContact" id="2">
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<deliverymodel_id>2</deliverymodel_id>
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<contact_id>16</contact_id>
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<role_id>13</role_id>
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</lnkDeliveryModelToContact>
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<lnkDeliveryModelToContact alias="lnkDeliveryModelToContact" id="3">
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<deliverymodel_id>2</deliverymodel_id>
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<contact_id>17</contact_id>
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<role_id>16</role_id>
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</lnkDeliveryModelToContact>
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</Set>
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@@ -0,0 +1,22 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<Organization alias="Organization" id="3">
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<name>IT Department</name>
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<code>IT</code>
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<status>active</status>
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<parent_id>0</parent_id>
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<deliverymodel_id></deliverymodel_id>
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</Organization>
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<DeliveryModel alias="DeliveryModel" id="2">
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<name>Standard support</name>
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<description></description>
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<org_id>3</org_id>
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</DeliveryModel>
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<Organization alias="Organization" id="2">
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<name>Demo</name>
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<code></code>
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<status>active</status>
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<parent_id>0</parent_id>
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<deliverymodel_id>2</deliverymodel_id>
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</Organization>
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</Set>
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@@ -0,0 +1,122 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<ServiceSubcategory alias="ServiceSubcategory" id="2">
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<name>Microsoft Office Support</name>
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<description>Request assistance about MS Office software: Word, Excel, PowerPoint, Outlook, SharePoint.</description>
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<service_id>3</service_id>
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<status>production</status>
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<request_type>service_request</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="3">
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<name>Mobile phone/SIM locking</name>
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<description>Request for locking the SIM when a mobile phone has been lost or stolen.</description>
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<service_id>4</service_id>
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<status>production</status>
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<request_type>service_request</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="4">
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<name>Mobile phone/SIM unlocking</name>
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<description>Request for unlocking the SIM of your mobile phone.</description>
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<service_id>4</service_id>
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<status>production</status>
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<request_type>incident</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="5">
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<name>Network Troubleshooting</name>
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<description>Ask for help troubleshooting a network related issue.</description>
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<service_id>4</service_id>
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<status>production</status>
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<request_type>incident</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="6">
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<name>New desktop ordering</name>
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<description>Order a new desktop computer, for a new employee or for replacing an old system.</description>
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<service_id>2</service_id>
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<status>production</status>
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<request_type>service_request</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="7">
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<name>New DNS name</name>
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<description>Request a new DNS name for a fixed system (Desktop computer or server).</description>
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<service_id>4</service_id>
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<status>production</status>
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<request_type>service_request</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="8">
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<name>New IP address</name>
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<description>Request a new IP address for a fixed system (Desktop computer or server)</description>
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<service_id>4</service_id>
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<status>production</status>
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<request_type>service_request</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="9">
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<name>New laptop ordering</name>
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<description>Order a new laptop computer, for a new mobile employee or for replacing an old laptop.</description>
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<service_id>2</service_id>
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<status>production</status>
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<request_type>service_request</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="10">
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<name>New LCD monitor ordering</name>
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<description>Order a new LCD monitor, for a new employee or for replacing an old monitor.</description>
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<service_id>2</service_id>
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<status>production</status>
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<request_type>service_request</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="11">
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<name>New mobile phone ordering</name>
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<description>Order a new mobile phone, for a new employee or for replacing a broken phone.</description>
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<service_id>4</service_id>
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<status>production</status>
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<request_type>service_request</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="12">
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<name>New peripheral</name>
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<description>Order a peripheral: keyboard, mouse, personal printer...</description>
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<service_id>2</service_id>
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<status>production</status>
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<request_type>service_request</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="13">
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<name>Repair</name>
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<description>Ask for assistance about a hardware failure.</description>
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<service_id>2</service_id>
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<status>production</status>
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<request_type>incident</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="14">
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<name>Software Installation / Upgrade</name>
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<description>Ask for installing or upgrading software on a computer.</description>
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<service_id>3</service_id>
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<status>production</status>
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<request_type>service_request</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="15">
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<name>Software removal</name>
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<description>Ask for removing software from your computer.</description>
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<service_id>3</service_id>
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<status>production</status>
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<request_type>service_request</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="16">
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<name>Troubleshooting</name>
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<description>Ask for assistance about a software related issue.</description>
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<service_id>3</service_id>
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<status>production</status>
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<request_type>incident</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="17">
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<name>Troubleshooting</name>
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<description>Ask for help troubleshooting a hardware issue.</description>
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<service_id>2</service_id>
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<status>production</status>
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<request_type>incident</request_type>
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</ServiceSubcategory>
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<ServiceSubcategory alias="ServiceSubcategory" id="18">
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<name>Windows installation/upgrade</name>
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<description>Ask for installing or upgrading Windows on a computer.</description>
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<service_id>3</service_id>
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<status>production</status>
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<request_type>service_request</request_type>
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</ServiceSubcategory>
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</Set>
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@@ -0,0 +1,14 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<ServiceFamily alias="ServiceFamily" id="1">
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<name>IT Services</name>
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<icon>
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<mimetype>image/svg+xml</mimetype>
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<filename>icons8-open-end-wrench.svg</filename>
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<data>
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|
||||
</data>
|
||||
</icon>
|
||||
</ServiceFamily>
|
||||
</Set>
|
||||
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File diff suppressed because one or more lines are too long
@@ -0,0 +1,8 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Set>
|
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<SLA alias="SLA" id="1">
|
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<name>Standard SLA</name>
|
||||
<description></description>
|
||||
<org_id>2</org_id>
|
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</SLA>
|
||||
</Set>
|
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19
datamodels/2.x/itop-service-mgmt/data/data.sample.slt.xml
Normal file
19
datamodels/2.x/itop-service-mgmt/data/data.sample.slt.xml
Normal file
@@ -0,0 +1,19 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Set>
|
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<SLT alias="SLT" id="1">
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<name>TTO priority high Incident 5mn</name>
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<priority>1</priority>
|
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<request_type>incident</request_type>
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<metric>tto</metric>
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<value>5</value>
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<unit>minutes</unit>
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</SLT>
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<SLT alias="SLT" id="2">
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<name>TTR priority high incident 15 mn</name>
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<priority>1</priority>
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<request_type>incident</request_type>
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<metric>ttr</metric>
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<value>15</value>
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<unit>minutes</unit>
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</SLT>
|
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</Set>
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11
datamodels/2.x/itop-service-mgmt/data/data.sample.sltsla.xml
Normal file
11
datamodels/2.x/itop-service-mgmt/data/data.sample.sltsla.xml
Normal file
@@ -0,0 +1,11 @@
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||||
<?xml version="1.0" encoding="UTF-8"?>
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<Set>
|
||||
<lnkSLAToSLT alias="lnkSLAToSLT" id="1">
|
||||
<sla_id>1</sla_id>
|
||||
<slt_id>1</slt_id>
|
||||
</lnkSLAToSLT>
|
||||
<lnkSLAToSLT alias="lnkSLAToSLT" id="2">
|
||||
<sla_id>1</sla_id>
|
||||
<slt_id>2</slt_id>
|
||||
</lnkSLAToSLT>
|
||||
</Set>
|
||||
Reference in New Issue
Block a user