diff --git a/doc/itop-documentation.htm b/doc/itop-documentation.htm new file mode 100644 index 000000000..261561f43 --- /dev/null +++ b/doc/itop-documentation.htm @@ -0,0 +1,24 @@ + + +iTop Documentation + +

Installation

+

Configuration Management

+

This module is the basis of iTop: it allows you to manage the assets of your company (devices, software) and to relate them to each other in order +to express their dependencies. In this module you'll also manage contacts (persons or teams), groups of CIs (Solutions) and define the Business Processes they may impact.

+

Service Management

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In this moduel you define the services provided by your organization, the contracts with your customers and providers and define the available Service Levels for each of Service.

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Request Management / Helpdesk

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This module manages User Request tickets, to track the end-user request. The service levels (i.e. response times) for the tickets are defined in the Service Management module.

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Incident Management

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This module manages Incident tickets, created in response to incidents occurring on the infrastructure. The service levels (i.e. response times) for the tickets are defined in the Service Management module.

+

Change Management

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TBD

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Problem Management

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TBD

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Known Errors Database

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TBD

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