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Integrated the latest data model and sample data

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SVN:code[185]
This commit is contained in:
Romain Quetiez
2009-09-29 16:12:40 +00:00
parent 0f0113e578
commit 3210573143
39 changed files with 4704 additions and 4587 deletions
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38
trunk/business/ServiceDesk.business.php
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@@ -54,13 +54,13 @@ class bizServiceCall extends cmdbAbstractObject
MetaModel::Init_AddAttribute(new AttributeDate("next_update", array("label"=>"Next update", "description"=>"next time the Ticket is expected to be modified", "allowed_values"=>null, "sql"=>"next_update", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeDate("end_date", array("label"=>"Closure Date", "description"=>"Date when the call was closed", "allowed_values"=>null, "sql"=>"closed_date", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Caller", "description"=>"person that trigger this call", "allowed_values"=>null, "sql"=>"caller_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Caller", "description"=>"person that trigger this call", "allowed_values"=>new ValueSetObjects('SELECT bizPerson AS p WHERE p.org_id = :this->org_id'), "sql"=>"caller_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array('org_id'))));
MetaModel::Init_AddAttribute(new AttributeExternalField("caller_mail", array("label"=>"Caller", "description"=>"Person that trigger this call", "allowed_values"=>null, "extkey_attcode"=> 'caller_id', "target_attcode"=>"email")));
MetaModel::Init_AddAttribute(new AttributeString("impact", array("label"=>"Impact", "description"=>"Impact for this call", "allowed_values"=>null, "sql"=>"impact", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalKey("workgroup_id", array("targetclass"=>"bizWorkgroup", "jointype"=> "", "label"=>"Workgroup", "description"=>"which workgroup is owning call", "allowed_values"=>null, "sql"=>"workgroup_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("label"=>"Workgroup", "description"=>"name of workgroup managing the call", "allowed_values"=>null, "extkey_attcode"=> 'workgroup_id', "target_attcode"=>"name")));
MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Agent", "description"=>"who is managing the call", "allowed_values"=>null, "sql"=>"agent_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("workgroup_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"bizPerson", "jointype"=> "", "label"=>"Agent", "description"=>"who is managing the call", "allowed_values"=>new ValueSetObjects('SELECT bizPerson AS p JOIN lnkContactTeam AS l ON l.contact_id=p.id JOIN bizTeam AS t ON l.team_id=t.id JOIN bizWorkgroup AS w ON w.team_id=t.id WHERE w.id = :this->workgroup_id'), "sql"=>"agent_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("workgroup_id"))));
MetaModel::Init_AddAttribute(new AttributeExternalField("agent_mail", array("label"=>"Agent", "description"=>"mail of agent managing the call", "allowed_values"=>null, "extkey_attcode"=> 'agent_id', "target_attcode"=>"email")));
// Comment afficher le first + last name de l'agent ? Est-ce utile d'ajouter ce champ?
MetaModel::Init_AddAttribute(new AttributeText("action_log", array("label"=>"Action Logs", "description"=>"List all action performed during the call", "allowed_values"=>null, "sql"=>"action_log", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
@@ -98,14 +98,20 @@ class bizServiceCall extends cmdbAbstractObject
// State machine
MetaModel::Init_DefineState("New", array("label"=>"New (Unassigned)", "description"=>"Newly created call", "attribute_inherit"=>null,
"attribute_list"=>array('name' => OPT_ATT_READONLY, 'end_date' => OPT_ATT_HIDDEN, 'last_update' => OPT_ATT_HIDDEN,
"attribute_list"=>array('name' => OPT_ATT_READONLY, 'end_date' => OPT_ATT_HIDDEN, 'last_update' => OPT_ATT_READONLY,
"title"=>OPT_ATT_MANDATORY, "org_id"=>OPT_ATT_MANDATORY, "caller_id"=>OPT_ATT_MANDATORY, "call_description"=>OPT_ATT_MANDATORY, "creation_date"=>OPT_ATT_MANDATORY, "workgroup_id"=>OPT_ATT_MANDATORY,
"severity"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_HIDDEN,"impacted_infra_manual"=>OPT_ATT_MANDATORY, "related_tickets"=>OPT_ATT_MUSTPROMPT)));
MetaModel::Init_DefineState("Assigned", array("label"=>"Assigned", "description"=>"Call is assigned to somebody", "attribute_inherit"=>null,
"attribute_list"=>array('name' => OPT_ATT_READONLY, "title"=>OPT_ATT_READONLY, "org_id"=>OPT_ATT_READONLY, "caller_id"=>OPT_ATT_READONLY, "call_description"=>OPT_ATT_READONLY, "creation_date"=>OPT_ATT_READONLY,'end_date' => OPT_ATT_HIDDEN, "workgroup_id"=>OPT_ATT_MUSTCHANGE, "agent_id"=>OPT_ATT_MUSTCHANGE)));
MetaModel::Init_DefineState("WorkInProgress", array("label"=>"Work In Progress", "description"=>"Work is in progress", "attribute_inherit"=>null, "attribute_list"=>array("title"=>OPT_ATT_READONLY, "org_id"=>OPT_ATT_READONLY, "caller_id"=>OPT_ATT_READONLY, "call_description"=>OPT_ATT_READONLY,'end_date' => OPT_ATT_HIDDEN, "creation_date"=>OPT_ATT_READONLY,"workgroup_id"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_MANDATORY)));
MetaModel::Init_DefineState("Resolved", array("label"=>"Resolved", "description"=>"Call is resolved", "attribute_inherit"=>null, "attribute_list"=>array("workgroup_id"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_MANDATORY, "resolution"=>OPT_ATT_MANDATORY, "end_date"=>OPT_ATT_MANDATORY,"resolution"=>OPT_ATT_MANDATORY)));
MetaModel::Init_DefineState("Closed", array("label"=>"Closed", "description"=>"Call is closed", "attribute_inherit"=>null, "attribute_list"=>array("workgroup_id"=>OPT_ATT_READONLY, "agent_id"=>OPT_ATT_READONLY, "resolution"=>OPT_ATT_READONLY, "end_date"=>OPT_ATT_READONLY)));
"attribute_list"=>array('name' => OPT_ATT_READONLY, "title"=>OPT_ATT_READONLY, "org_id"=>OPT_ATT_READONLY,"source"=>OPT_ATT_READONLY, "caller_id"=>OPT_ATT_READONLY, "call_description"=>OPT_ATT_READONLY, "creation_date"=>OPT_ATT_READONLY,'end_date' => OPT_ATT_HIDDEN, "workgroup_id"=>OPT_ATT_READONLY, "agent_id"=>OPT_ATT_MUSTCHANGE)));
MetaModel::Init_DefineState("WorkInProgress", array("label"=>"Work In Progress", "description"=>"Work is in progress", "attribute_inherit"=>null, "attribute_list"=>array('name' => OPT_ATT_READONLY, 'end_date' => OPT_ATT_HIDDEN, 'last_update' => OPT_ATT_READONLY,
"title"=>OPT_ATT_READONLY, "org_id"=>OPT_ATT_READONLY,"source"=>OPT_ATT_READONLY, "caller_id"=>OPT_ATT_READONLY, "call_description"=>OPT_ATT_READONLY, "creation_date"=>OPT_ATT_READONLY, "workgroup_id"=>OPT_ATT_READONLY,
"severity"=>OPT_ATT_MANDATORY, "agent_id"=>OPT_ATT_MANDATORY,"action_log"=>OPT_ATT_MUSTPROMPT,"impacted_infra_manual"=>OPT_ATT_MANDATORY, "related_tickets"=>OPT_ATT_MUSTPROMPT)));
MetaModel::Init_DefineState("Resolved", array("label"=>"Resolved", "description"=>"Call is resolved", "attribute_inherit"=>null, "attribute_list"=>array('name' => OPT_ATT_READONLY, 'end_date' => OPT_ATT_HIDDEN, 'last_update' => OPT_ATT_READONLY,
"title"=>OPT_ATT_READONLY, "org_id"=>OPT_ATT_READONLY, "source"=>OPT_ATT_READONLY,"caller_id"=>OPT_ATT_READONLY, "call_description"=>OPT_ATT_READONLY, "creation_date"=>OPT_ATT_READONLY, "workgroup_id"=>OPT_ATT_READONLY,
"severity"=>OPT_ATT_READONLY, "agent_id"=>OPT_ATT_READONLY,"action_log"=>OPT_ATT_READONLY,"impacted_infra_manual"=>OPT_ATT_MANDATORY, "related_tickets"=>OPT_ATT_MUSTPROMPT, "resolution"=>OPT_ATT_MUSTCHANGE)));
MetaModel::Init_DefineState("Closed", array("label"=>"Closed", "description"=>"Call is closed", "attribute_inherit"=>null, "attribute_list"=>array('name' => OPT_ATT_READONLY, 'end_date' => OPT_ATT_READONLY, 'last_update' => OPT_ATT_READONLY,"next_update"=>OPT_ATT_READONLY,
"title"=>OPT_ATT_READONLY, "org_id"=>OPT_ATT_READONLY,"source"=>OPT_ATT_READONLY, "caller_id"=>OPT_ATT_READONLY, "call_description"=>OPT_ATT_READONLY, "creation_date"=>OPT_ATT_READONLY,"impact"=>OPT_ATT_READONLY,"type"=>OPT_ATT_READONLY, "workgroup_id"=>OPT_ATT_READONLY,
"severity"=>OPT_ATT_READONLY, "agent_id"=>OPT_ATT_READONLY,"action_log"=>OPT_ATT_READONLY,"impacted_infra_manual"=>OPT_ATT_READONLY, "related_tickets"=>OPT_ATT_READONLY, "resolution"=>OPT_ATT_READONLY)));
MetaModel::Init_DefineStimulus("ev_assign", new StimulusUserAction(array("label"=>"Assign this call", "description"=>"Assign this call to a group and an agent")));
MetaModel::Init_DefineStimulus("ev_reassign", new StimulusUserAction(array("label"=>"Reassign this call", "description"=>"Reassign this call to a different group and agent")));
@@ -113,12 +119,12 @@ class bizServiceCall extends cmdbAbstractObject
MetaModel::Init_DefineStimulus("ev_resolve", new StimulusUserAction(array("label"=>"Resolve this call", "description"=>"Resolve this call")));
MetaModel::Init_DefineStimulus("ev_close", new StimulusUserAction(array("label"=>"Close this call", "description"=>"Close this call")));
MetaModel::Init_DefineTransition("New", "ev_assign", array("target_state"=>"Assigned", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("Assigned", "ev_reassign", array("target_state"=>"Assigned", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("Assigned", "ev_start_working", array("target_state"=>"WorkInProgress", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("WorkInProgress", "ev_reassign", array("target_state"=>"Assigned", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("WorkInProgress", "ev_resolve", array("target_state"=>"Resolved", "actions"=>array(), "user_restriction"=>null));
MetaModel::Init_DefineTransition("Resolved", "ev_close", array("target_state"=>"Closed", "actions"=>array('SetClosureDate'), "user_restriction"=>null));
MetaModel::Init_DefineTransition("New", "ev_assign", array("target_state"=>"Assigned", "actions"=>array('SetLastUpdate'), "user_restriction"=>null));
MetaModel::Init_DefineTransition("Assigned", "ev_reassign", array("target_state"=>"Assigned", "actions"=>array('SetLastUpdate'), "user_restriction"=>null));
MetaModel::Init_DefineTransition("Assigned", "ev_start_working", array("target_state"=>"WorkInProgress", "actions"=>array('SetLastUpdate'), "user_restriction"=>null));
MetaModel::Init_DefineTransition("WorkInProgress", "ev_reassign", array("target_state"=>"Assigned", "actions"=>array('SetLastUpdate'), "user_restriction"=>null));
MetaModel::Init_DefineTransition("WorkInProgress", "ev_resolve", array("target_state"=>"Resolved", "actions"=>array('SetLastUpdate'), "user_restriction"=>null));
MetaModel::Init_DefineTransition("Resolved", "ev_close", array("target_state"=>"Closed", "actions"=>array('SetLastUpdate','SetClosureDate'), "user_restriction"=>null));
}
@@ -147,6 +153,12 @@ class bizServiceCall extends cmdbAbstractObject
return true;
}
public function SetLastUpdate($sStimulusCode)
{
$this->Set('last_update', time());
return true;
}
public function ComputeValues()
{
$iKey = $this->GetKey();