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Page to track sleeping tickets (requires testing)

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SVN:trunk[550]
This commit is contained in:
Romain Quetiez
2010-07-05 06:20:50 +00:00
parent 218ed7036b
commit 300fc8c187
4 changed files with 17 additions and 2 deletions
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6
modules/itop-tickets-1.0.0/en.dict.itop-tickets.php
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@@ -143,6 +143,10 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:ResponseTicket/Attribute:customer_id+' => '',
'Class:ResponseTicket/Attribute:customer_name' => 'Customer',
'Class:ResponseTicket/Attribute:customer_name+' => '',
'Class:ResponseTicket/Attribute:service_id' => 'Service',
'Class:ResponseTicket/Attribute:service_id+' => '',
'Class:ResponseTicket/Attribute:servicesubcategory_id' => 'Service element',
'Class:ResponseTicket/Attribute:servicesubcategory_id+' => '',
'Class:ResponseTicket/Attribute:product' => 'Product',
'Class:ResponseTicket/Attribute:product+' => '',
'Class:ResponseTicket/Attribute:impact' => 'Impact',
@@ -153,7 +157,7 @@ Dict::Add('EN US', 'English', 'English', array(
'Class:ResponseTicket/Attribute:impact/Value:2+' => '',
'Class:ResponseTicket/Attribute:impact/Value:3' => 'A department',
'Class:ResponseTicket/Attribute:impact/Value:3+' => '',
'Class:ResponseTicket/Attribute:urgency' => 'urgency',
'Class:ResponseTicket/Attribute:urgency' => 'Urgency',
'Class:ResponseTicket/Attribute:urgency+' => '',
'Class:ResponseTicket/Attribute:urgency/Value:1' => 'Low',
'Class:ResponseTicket/Attribute:urgency/Value:1+' => '',

11
modules/itop-tickets-1.0.0/model.itop-tickets.php
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@@ -315,6 +315,17 @@ abstract class ResponseTicket extends Ticket
MetaModel::Init_DefineTransition("resolved", "ev_close", array("target_state"=>"closed", "actions"=>array(), "user_restriction"=>null));
}
// Lifecycle actions
//
public function SetEscalationDeadline()
{
$this->Set('escalation_deadline', time() + 100);
}
public function SetClosureDeadline()
{
$this->Set('closure_deadline', time() + 100);
}
/**
* Determines the shortest SLT, for this ticket, for the given metric. Returns null is no SLT was found
* @param string $sMetric Type of metric 'TTO', 'TTR', etc as defined in the SLT class