diff --git a/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml b/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml index 3be94a74b2..ba845d6a1a 100755 --- a/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml +++ b/datamodels/2.x/itop-incident-mgmt-itil/datamodel.itop-incident-mgmt-itil.xml @@ -1819,6 +1819,13 @@ 1 fast + + 3 + Incident:Shortcuts + + + fast + diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/cs.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/cs.dict.itop-incident-mgmt-itil.php index 76bc0a7987..bbb953f2ee 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/cs.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/cs.dict.itop-incident-mgmt-itil.php @@ -25,6 +25,8 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', [ 'Menu:Incident:Shortcuts+' => '', 'Menu:Incident:MyIncidents' => 'Incidenty přidělené mně', 'Menu:Incident:MyIncidents+' => 'Incidenty přidělené mně (jako řešiteli)', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => 'Eskalované incidenty', 'Menu:Incident:EscalatedIncidents+' => 'Eskalované incidenty', 'Menu:Incident:OpenIncidents' => 'Všechny otevřené incidenty', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/da.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/da.dict.itop-incident-mgmt-itil.php index 031a1399e7..d27c9afebd 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/da.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/da.dict.itop-incident-mgmt-itil.php @@ -24,10 +24,12 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [ 'Menu:Incident:Shortcuts+' => '', 'Menu:Incident:MyIncidents' => 'Mine Incidents', 'Menu:Incident:MyIncidents+' => '', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => 'Eskalerede Incidents', - 'Menu:Incident:EscalatedIncidents+' => '', + 'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag~~', 'Menu:Incident:OpenIncidents' => 'Alle åbne Incidents', - 'Menu:Incident:OpenIncidents+' => '', + 'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~', 'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidents de sidste 14 dage efter prioritet', 'UI-IncidentManagementOverview-Last-14-days' => 'Antal Incidents de sidste 14 dage', 'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Åbne Incidents efter status', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/de.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/de.dict.itop-incident-mgmt-itil.php index 091690a371..a4406bea53 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/de.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/de.dict.itop-incident-mgmt-itil.php @@ -24,6 +24,8 @@ Dict::Add('DE DE', 'German', 'Deutsch', [ 'Menu:Incident:Shortcuts+' => '', 'Menu:Incident:MyIncidents' => 'Mir zugewiesene Incidents', 'Menu:Incident:MyIncidents+' => 'Incidents die mir als Bearbeiter zugewiesen sind', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => 'Eskalierte Incidents', 'Menu:Incident:EscalatedIncidents+' => 'Incidents die eskaliert sind', 'Menu:Incident:OpenIncidents' => 'Alle offenen Incidents', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php index 2966031a09..f8cca1f3a8 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en.dict.itop-incident-mgmt-itil.php @@ -35,10 +35,12 @@ Dict::Add('EN US', 'English', 'English', [ 'Menu:Incident:Shortcuts+' => '', 'Menu:Incident:MyIncidents' => 'Incidents assigned to me', 'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)', + 'Menu:Incident:MySupportIncidents' => 'My support incidents', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller', 'Menu:Incident:EscalatedIncidents' => 'Escalated incidents', - 'Menu:Incident:EscalatedIncidents+' => '', + 'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag', 'Menu:Incident:OpenIncidents' => 'All open incidents', - 'Menu:Incident:OpenIncidents+' => '', + 'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~', 'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority', 'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents', 'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status', @@ -132,7 +134,7 @@ Dict::Add('EN US', 'English', 'English', [ 'Class:Incident/Attribute:servicesubcategory_name' => 'Service subcategory name', 'Class:Incident/Attribute:servicesubcategory_name+' => '', 'Class:Incident/Attribute:escalation_flag' => 'Hot Flag', - 'Class:Incident/Attribute:escalation_flag+' => '', + 'Class:Incident/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Escalated incidents" menu', 'Class:Incident/Attribute:escalation_flag/Value:no' => 'No', 'Class:Incident/Attribute:escalation_flag/Value:no+' => '', 'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Yes', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en_gb.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en_gb.dict.itop-incident-mgmt-itil.php index 88e786cca8..5248b16d9b 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en_gb.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/en_gb.dict.itop-incident-mgmt-itil.php @@ -35,10 +35,12 @@ Dict::Add('EN GB', 'British English', 'British English', [ 'Menu:Incident:Shortcuts+' => '', 'Menu:Incident:MyIncidents' => 'Incidents assigned to me', 'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => 'Escalated incidents', - 'Menu:Incident:EscalatedIncidents+' => '', + 'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag', 'Menu:Incident:OpenIncidents' => 'All open incidents', - 'Menu:Incident:OpenIncidents+' => '', + 'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~', 'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority', 'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents', 'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/es_cr.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/es_cr.dict.itop-incident-mgmt-itil.php index 6c73d2d367..8e5ab28d0b 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/es_cr.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/es_cr.dict.itop-incident-mgmt-itil.php @@ -21,6 +21,8 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [ 'Menu:Incident:Shortcuts+' => 'Accesos Rápidos', 'Menu:Incident:MyIncidents' => 'Incidentes Asignados a Mí', 'Menu:Incident:MyIncidents+' => 'Incidentes Asignados a Mí (como Analista)', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => 'Incidentes Escalados', 'Menu:Incident:EscalatedIncidents+' => 'Incidentes Escalados', 'Menu:Incident:OpenIncidents' => 'Incidentes Abiertos', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php index c7672c7027..583927825c 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/fr.dict.itop-incident-mgmt-itil.php @@ -21,8 +21,10 @@ Dict::Add('FR FR', 'French', 'Français', [ 'Menu:SearchIncidents+' => 'Rechercher parmi les tickets d\'incidents', 'Menu:Incident:Shortcuts' => 'Raccourcis', 'Menu:Incident:Shortcuts+' => '', - 'Menu:Incident:MyIncidents' => 'Mes incidents', - 'Menu:Incident:MyIncidents+' => 'Tickets d\'incident qui me sont assignés', + 'Menu:Incident:MyIncidents' => 'Mes incidents à traiter', + 'Menu:Incident:MyIncidents+' => 'Les tickets d\'incident qui me sont assignés', + 'Menu:Incident:MySupportIncidents' => 'Les incidents que j\'ai remontés', + 'Menu:Incident:MySupportIncidents+' => 'Les incident non fermés dont je suis le demandeur', 'Menu:Incident:EscalatedIncidents' => 'Incidents en cours d\'escalade', 'Menu:Incident:EscalatedIncidents+' => 'Ticket d\'incident en cours d\'escalade', 'Menu:Incident:OpenIncidents' => 'Incidents ouverts', @@ -120,7 +122,7 @@ Dict::Add('FR FR', 'French', 'Français', [ 'Class:Incident/Attribute:servicesubcategory_name' => 'Nom Sous-catégorie de service', 'Class:Incident/Attribute:servicesubcategory_name+' => '', 'Class:Incident/Attribute:escalation_flag' => 'Ticket à surveiller', - 'Class:Incident/Attribute:escalation_flag+' => '', + 'Class:Incident/Attribute:escalation_flag+' => 'Ce Ticket sera ajouté au menu des incidents en cours d\'escalade', 'Class:Incident/Attribute:escalation_flag/Value:no' => 'Non', 'Class:Incident/Attribute:escalation_flag/Value:no+' => '', 'Class:Incident/Attribute:escalation_flag/Value:yes' => 'Oui', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/hu.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/hu.dict.itop-incident-mgmt-itil.php index dd81d9011e..8814c92c95 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/hu.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/hu.dict.itop-incident-mgmt-itil.php @@ -23,6 +23,8 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', [ 'Menu:Incident:Shortcuts+' => 'Gyorselérés gombok', 'Menu:Incident:MyIncidents' => 'Hozzám rendelt incidensek', 'Menu:Incident:MyIncidents+' => 'Hozzám rendelt incidensek (ügyintézőként)', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => 'Eszkalált incidensek', 'Menu:Incident:EscalatedIncidents+' => 'Eszkalált incidensek', 'Menu:Incident:OpenIncidents' => 'Nyitott incidensek', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/it.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/it.dict.itop-incident-mgmt-itil.php index b934088428..5ea24f62ce 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/it.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/it.dict.itop-incident-mgmt-itil.php @@ -23,6 +23,8 @@ Dict::Add('IT IT', 'Italian', 'Italiano', [ 'Menu:Incident:Shortcuts+' => '~~', 'Menu:Incident:MyIncidents' => 'Incidenti assegnati a me', 'Menu:Incident:MyIncidents+' => 'Incidenti assegnati a me (come agente)', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => 'Evoluzione Incidente', 'Menu:Incident:EscalatedIncidents+' => 'Evoluzione Incidente', 'Menu:Incident:OpenIncidents' => 'Tutti gli incidenti aperti', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ja.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ja.dict.itop-incident-mgmt-itil.php index 0c0c6b96b6..245e7d6a43 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ja.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ja.dict.itop-incident-mgmt-itil.php @@ -23,6 +23,8 @@ Dict::Add('JA JP', 'Japanese', '日本語', [ 'Menu:Incident:Shortcuts+' => '', 'Menu:Incident:MyIncidents' => '担当しているインシデント', 'Menu:Incident:MyIncidents+' => '担当しているインシデント(エージェント)', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => 'エスカレーションされたインシデント', 'Menu:Incident:EscalatedIncidents+' => 'エスカレーションされたインシデント', 'Menu:Incident:OpenIncidents' => '全オープンインシデント', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/nl.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/nl.dict.itop-incident-mgmt-itil.php index bd351272cf..88ee95e389 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/nl.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/nl.dict.itop-incident-mgmt-itil.php @@ -25,6 +25,8 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', [ 'Menu:Incident:Shortcuts+' => '', 'Menu:Incident:MyIncidents' => 'Incidenten toegewezen aan mij', 'Menu:Incident:MyIncidents+' => 'Incidenten toegewezen aan mij (als Agent)', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => 'Geëscaleerde incidenten', 'Menu:Incident:EscalatedIncidents+' => 'Geëscaleerde incidenten', 'Menu:Incident:OpenIncidents' => 'Alle open incidenten', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pl.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pl.dict.itop-incident-mgmt-itil.php index 3434770bd6..c9085b20af 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pl.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pl.dict.itop-incident-mgmt-itil.php @@ -23,6 +23,8 @@ Dict::Add('PL PL', 'Polish', 'Polski', [ 'Menu:Incident:Shortcuts+' => '', 'Menu:Incident:MyIncidents' => 'Incydenty przypisane do mnie', 'Menu:Incident:MyIncidents+' => 'Incydenty przypisane do mnie (jako Agent)', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => 'Pilne incydenty', 'Menu:Incident:EscalatedIncidents+' => 'Pilne incydenty', 'Menu:Incident:OpenIncidents' => 'Wszystkie otwarte incydenty', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pt_br.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pt_br.dict.itop-incident-mgmt-itil.php index 17de989a0d..53e3d93308 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pt_br.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/pt_br.dict.itop-incident-mgmt-itil.php @@ -23,10 +23,12 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [ 'Menu:Incident:Shortcuts+' => '', 'Menu:Incident:MyIncidents' => 'Incidentes atribuídos para mim', 'Menu:Incident:MyIncidents+' => 'Incidentes atribuídos para mim (como Agente)', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => 'Incidentes escalonados', - 'Menu:Incident:EscalatedIncidents+' => '', + 'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag~~', 'Menu:Incident:OpenIncidents' => 'Todos os incidentes abertos', - 'Menu:Incident:OpenIncidents+' => '', + 'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~', 'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Incidentes dos últimos 14 dias por prioridade', 'UI-IncidentManagementOverview-Last-14-days' => 'Incidentes dos últimos 14 dias por prioridade', 'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Incidentes abertos por status', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ru.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ru.dict.itop-incident-mgmt-itil.php index cf0ca9864c..b8ebf8708a 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ru.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/ru.dict.itop-incident-mgmt-itil.php @@ -24,6 +24,8 @@ Dict::Add('RU RU', 'Russian', 'Русский', [ 'Menu:Incident:Shortcuts+' => 'Ярлыки', 'Menu:Incident:MyIncidents' => 'Назначенные мне', 'Menu:Incident:MyIncidents+' => 'Инциденты, назначенные мне (в качестве агента)', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => 'Эскалированные', 'Menu:Incident:EscalatedIncidents+' => 'Эскалированные инциденты', 'Menu:Incident:OpenIncidents' => 'Открытые', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/sk.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/sk.dict.itop-incident-mgmt-itil.php index 13921ce378..d43cbf92ba 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/sk.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/sk.dict.itop-incident-mgmt-itil.php @@ -23,10 +23,12 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [ 'Menu:Incident:Shortcuts+' => '~~', 'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~', 'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~', - 'Menu:Incident:EscalatedIncidents+' => '~~', + 'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag~~', 'Menu:Incident:OpenIncidents' => 'All open incidents~~', - 'Menu:Incident:OpenIncidents+' => '~~', + 'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~', 'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~', 'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~', 'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/tr.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/tr.dict.itop-incident-mgmt-itil.php index 32f825f390..ff048377d3 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/tr.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/tr.dict.itop-incident-mgmt-itil.php @@ -23,10 +23,12 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [ 'Menu:Incident:Shortcuts+' => '~~', 'Menu:Incident:MyIncidents' => 'Incidents assigned to me~~', 'Menu:Incident:MyIncidents+' => 'Incidents assigned to me (as Agent)~~', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => 'Escalated incidents~~', - 'Menu:Incident:EscalatedIncidents+' => '', + 'Menu:Incident:EscalatedIncidents+' => 'Incident which are under escalation, by status or flag~~', 'Menu:Incident:OpenIncidents' => 'All open incidents~~', - 'Menu:Incident:OpenIncidents+' => '', + 'Menu:Incident:OpenIncidents+' => 'All incidents that are not closed~~', 'UI-IncidentManagementOverview-IncidentByPriority-last-14-days' => 'Last 14 days incident per priority~~', 'UI-IncidentManagementOverview-Last-14-days' => 'Last 14 days number of incidents~~', 'UI-IncidentManagementOverview-OpenIncidentByStatus' => 'Open incidents by status~~', diff --git a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/zh_cn.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/zh_cn.dict.itop-incident-mgmt-itil.php index 3fb0d9b570..39f0f7d364 100644 --- a/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/zh_cn.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/dictionaries/zh_cn.dict.itop-incident-mgmt-itil.php @@ -34,6 +34,8 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [ 'Menu:Incident:Shortcuts+' => '', 'Menu:Incident:MyIncidents' => '分配给我的事件', 'Menu:Incident:MyIncidents+' => '分配给我的事件', + 'Menu:Incident:MySupportIncidents' => 'My support incidents~~', + 'Menu:Incident:MySupportIncidents+' => 'Non closed incidents where I am the caller~~', 'Menu:Incident:EscalatedIncidents' => '已升级的事件', 'Menu:Incident:EscalatedIncidents+' => '已升级的事件', 'Menu:Incident:OpenIncidents' => '所有打开的事件', diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php index e6d934079a..c1cb5009ef 100644 --- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php +++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php @@ -29,11 +29,11 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [ 'Menu:UserRequest:MyRequests' => 'Mine henvendelser', 'Menu:UserRequest:MyRequests+' => '', 'Menu:UserRequest:MySupportRequests' => 'Mine Support henvendelser', - 'Menu:UserRequest:MySupportRequests+' => '', + 'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~', 'Menu:UserRequest:EscalatedRequests' => 'Eskalerede Brugerhenvendelser', - 'Menu:UserRequest:EscalatedRequests+' => '', + 'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~', 'Menu:UserRequest:OpenRequests' => 'Alle åbne brugerhenvendelser', - 'Menu:UserRequest:OpenRequests+' => '', + 'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~', 'UI:WelcomeMenu:MyAssignedCalls' => 'Mine tildelte henvendelser', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Brugerhenvendelser de sidste 14 dage efter type', 'UI-RequestManagementOverview-Last-14-days' => 'Antal Brugerhenvendelser de sidste 14 dage', diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php index a2d2fe1861..60a1ea96e0 100644 --- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php +++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en.dict.itop-request-mgmt-itil.php @@ -22,12 +22,12 @@ Dict::Add('EN US', 'English', 'English', [ 'Menu:UserRequest:Shortcuts+' => '', 'Menu:UserRequest:MyRequests' => 'Requests assigned to me', 'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)', - 'Menu:UserRequest:MySupportRequests' => "My support calls", - 'Menu:UserRequest:MySupportRequests+' => "", - 'Menu:UserRequest:EscalatedRequests' => 'Hot Requests', - 'Menu:UserRequest:EscalatedRequests+' => '', + 'Menu:UserRequest:MySupportRequests' => 'My support requests', + 'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller', + 'Menu:UserRequest:EscalatedRequests' => 'Escalated requests', + 'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag', 'Menu:UserRequest:OpenRequests' => 'All open requests', - 'Menu:UserRequest:OpenRequests+' => '', + 'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed', 'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type', 'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests', @@ -137,7 +137,7 @@ Dict::Add('EN US', 'English', 'English', [ 'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name', 'Class:UserRequest/Attribute:servicesubcategory_name+' => '', 'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag', - 'Class:UserRequest/Attribute:escalation_flag+' => '', + 'Class:UserRequest/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Escalated requests" menu', 'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No', 'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '', 'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes', diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en_gb.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en_gb.dict.itop-request-mgmt-itil.php index ca3e907ceb..046ba3c28b 100644 --- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en_gb.dict.itop-request-mgmt-itil.php +++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/en_gb.dict.itop-request-mgmt-itil.php @@ -22,12 +22,12 @@ Dict::Add('EN GB', 'British English', 'British English', [ 'Menu:UserRequest:Shortcuts+' => '', 'Menu:UserRequest:MyRequests' => 'Requests assigned to me', 'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)', - 'Menu:UserRequest:MySupportRequests' => "My support calls", - 'Menu:UserRequest:MySupportRequests+' => "", - 'Menu:UserRequest:EscalatedRequests' => 'Hot Requests', - 'Menu:UserRequest:EscalatedRequests+' => '', + 'Menu:UserRequest:MySupportRequests' => 'My support requests', + 'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller', + 'Menu:UserRequest:EscalatedRequests' => 'Escalated requests', + 'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~', 'Menu:UserRequest:OpenRequests' => 'All open requests', - 'Menu:UserRequest:OpenRequests+' => '', + 'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~', 'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type', 'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests', diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php index b61397a8fd..90ab941abe 100644 --- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php +++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/fr.dict.itop-request-mgmt-itil.php @@ -12,28 +12,28 @@ */ Dict::Add('FR FR', 'French', 'Français', [ 'Menu:RequestManagement' => 'Gestion des demandes', - 'Menu:RequestManagement+' => 'Gestion des demandes utilisateurs', - 'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseurs', + 'Menu:RequestManagement+' => 'Gestion des demandes utilisateur', + 'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseur', 'Menu:RequestManagementProvider+' => '', 'Menu:UserRequest:Provider' => 'Demandes transférées à un fournisseur', 'Menu:UserRequest:Provider+' => '', 'Menu:UserRequest:Overview' => 'Vue d\'ensemble', - 'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateurs', + 'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateur', 'Menu:NewUserRequest' => 'Nouvelle demande utilisateur', 'Menu:NewUserRequest+' => 'Créer un nouveau ticket de demande utilisateur', 'Menu:SearchUserRequests' => 'Rechercher des demandes utilisateur', 'Menu:SearchUserRequests+' => 'Rechercher parmi les demandes utilisateur', 'Menu:UserRequest:Shortcuts' => 'Raccourcis', 'Menu:UserRequest:Shortcuts+' => '', - 'Menu:UserRequest:MyRequests' => 'Demandes utilisateurs qui me sont assignées', - 'Menu:UserRequest:MyRequests+' => '', - 'Menu:UserRequest:MySupportRequests' => 'Mes appels de support', - 'Menu:UserRequest:MySupportRequests+' => 'Les appels que j\'ai passés', + 'Menu:UserRequest:MyRequests' => 'Demandes utilisateur qui me sont assignées', + 'Menu:UserRequest:MyRequests+' => 'Demandes en cours pour lesquelles je suis l\'agent assigné', + 'Menu:UserRequest:MySupportRequests' => 'Mes demandes de support', + 'Menu:UserRequest:MySupportRequests+' => 'Les demandes utilisateur en cours dont je suis le demandeur', 'Menu:UserRequest:EscalatedRequests' => 'Demandes en escalade', - 'Menu:UserRequest:EscalatedRequests+' => 'Demandes utilisateurs en escalade', + 'Menu:UserRequest:EscalatedRequests+' => 'Les demandes utilisateur en escalade, par status ou par indicateur', 'Menu:UserRequest:OpenRequests' => 'Demandes en cours', - 'Menu:UserRequest:OpenRequests+' => 'Toutes les demandes utilisateurs en cours', - 'UI:WelcomeMenu:MyAssignedCalls' => 'Demandes utilisateurs qui me sont assignées', + 'Menu:UserRequest:OpenRequests+' => 'Toutes les demandes utilisateur qui ne sont pas fermées', + 'UI:WelcomeMenu:MyAssignedCalls' => 'Demandes utilisateur qui me sont assignées', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requêtes des 14 derniers jours par type', 'UI-RequestManagementOverview-Last-14-days' => 'Requêtes des 14 derniers jours', 'UI-RequestManagementOverview-OpenRequestByStatus' => 'Requêtes ouvertes par état', @@ -142,7 +142,7 @@ Dict::Add('FR FR', 'French', 'Français', [ 'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nom Sous-catégorie de service', 'Class:UserRequest/Attribute:servicesubcategory_name+' => '', 'Class:UserRequest/Attribute:escalation_flag' => 'Ticket à surveiller', - 'Class:UserRequest/Attribute:escalation_flag+' => '', + 'Class:UserRequest/Attribute:escalation_flag+' => 'Ce Ticket sera ajouté au menu des demandes en escalade', 'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Non', 'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '', 'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Oui', @@ -269,7 +269,7 @@ Dict::Add('FR FR', 'French', 'Français', [ ]); Dict::Add('FR FR', 'French', 'Français', [ - 'Organization:Overview:UserRequests' => 'Demandes Utilisateurs pour cette organisation', - 'Organization:Overview:MyUserRequests' => 'Mes Demandes Utilisateurs pour cette organisation', + 'Organization:Overview:UserRequests' => 'Demandes utilisateur pour cette organisation', + 'Organization:Overview:MyUserRequests' => 'Mes Demandes utilisateur pour cette organisation', 'Organization:Overview:Tickets' => 'Les Tickets de cette organisation', ]); diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php index 189de8c531..d8f5d502af 100644 --- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php +++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/sk.dict.itop-request-mgmt-itil.php @@ -28,11 +28,11 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [ 'Menu:UserRequest:MyRequests' => 'požiadavky pridelené mne', 'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~', 'Menu:UserRequest:MySupportRequests' => 'Moje hovory podpory', - 'Menu:UserRequest:MySupportRequests+' => '~~', + 'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~', 'Menu:UserRequest:EscalatedRequests' => 'Eskalované požiadavky', - 'Menu:UserRequest:EscalatedRequests+' => '~~', + 'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~', 'Menu:UserRequest:OpenRequests' => 'Všetky otvorené požiadavky', - 'Menu:UserRequest:OpenRequests+' => '~~', + 'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~', 'UI:WelcomeMenu:MyAssignedCalls' => 'požiadavky pridelené mne', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'požiadavky za posledných 14 dní (po typoch)', 'UI-RequestManagementOverview-Last-14-days' => 'požiadavky posledných 14 dní (po dňoch)', diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php index 7ad48ecfdf..ebff18935c 100644 --- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php +++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php @@ -27,12 +27,12 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [ 'Menu:UserRequest:Shortcuts+' => '~~', 'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~', 'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~', - 'Menu:UserRequest:MySupportRequests' => 'My support calls~~', - 'Menu:UserRequest:MySupportRequests+' => '', - 'Menu:UserRequest:EscalatedRequests' => 'Hot Requests~~', - 'Menu:UserRequest:EscalatedRequests+' => '', + 'Menu:UserRequest:MySupportRequests' => 'My support requests~~', + 'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~', + 'Menu:UserRequest:EscalatedRequests' => 'Escalated requests~~', + 'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~', 'Menu:UserRequest:OpenRequests' => 'All open requests~~', - 'Menu:UserRequest:OpenRequests+' => '', + 'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~', 'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type~~', 'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests~~', diff --git a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/zh_cn.dict.itop-request-mgmt-itil.php b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/zh_cn.dict.itop-request-mgmt-itil.php index 406e9f02a4..e49b2da5a0 100644 --- a/datamodels/2.x/itop-request-mgmt-itil/dictionaries/zh_cn.dict.itop-request-mgmt-itil.php +++ b/datamodels/2.x/itop-request-mgmt-itil/dictionaries/zh_cn.dict.itop-request-mgmt-itil.php @@ -22,11 +22,11 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [ 'Menu:UserRequest:MyRequests' => '分配给我的需求', 'Menu:UserRequest:MyRequests+' => '分配给我的需求 (作为办理人)', 'Menu:UserRequest:MySupportRequests' => '我办理的需求', - 'Menu:UserRequest:MySupportRequests+' => '', + 'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~', 'Menu:UserRequest:EscalatedRequests' => '已升级的需求', - 'Menu:UserRequest:EscalatedRequests+' => '', + 'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~', 'Menu:UserRequest:OpenRequests' => '所有打开的需求', - 'Menu:UserRequest:OpenRequests+' => '', + 'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~', 'UI:WelcomeMenu:MyAssignedCalls' => '分配给我的需求', 'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近两周的需求 (按类型)', 'UI-RequestManagementOverview-Last-14-days' => '最近两周的需求 (按数量)', diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/da.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/da.dict.itop-request-mgmt.php index 38398b9641..a957cb5ee3 100644 --- a/datamodels/2.x/itop-request-mgmt/dictionaries/da.dict.itop-request-mgmt.php +++ b/datamodels/2.x/itop-request-mgmt/dictionaries/da.dict.itop-request-mgmt.php @@ -29,11 +29,11 @@ Dict::Add('DA DA', 'Danish', 'Dansk', [ 'Menu:UserRequest:MyRequests' => 'Mine henvendelser', 'Menu:UserRequest:MyRequests+' => '', 'Menu:UserRequest:MySupportRequests' => 'Mine Support-henvendelser', - 'Menu:UserRequest:MySupportRequests+' => '', + 'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~', 'Menu:UserRequest:EscalatedRequests' => 'Eskalerede Brugerhenvendelser', - 'Menu:UserRequest:EscalatedRequests+' => '', + 'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~', 'Menu:UserRequest:OpenRequests' => 'Alle åbne brugerhenvendelser', - 'Menu:UserRequest:OpenRequests+' => '', + 'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~', 'UI:WelcomeMenu:MyAssignedCalls' => 'Mine tildelte henvendelser', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Brugerhenvendelser de sidste 14 dage efter type', 'UI-RequestManagementOverview-Last-14-days' => 'Antal Brugerhenvendelser de sidste 14 dage', diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php index 1aeaac0830..aac8a9e29c 100644 --- a/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php +++ b/datamodels/2.x/itop-request-mgmt/dictionaries/en.dict.itop-request-mgmt.php @@ -22,12 +22,12 @@ Dict::Add('EN US', 'English', 'English', [ 'Menu:UserRequest:Shortcuts+' => '', 'Menu:UserRequest:MyRequests' => 'Requests assigned to me', 'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)', - 'Menu:UserRequest:MySupportRequests' => "My support calls", - 'Menu:UserRequest:MySupportRequests+' => "", - 'Menu:UserRequest:EscalatedRequests' => 'Hot requests', - 'Menu:UserRequest:EscalatedRequests+' => '', + 'Menu:UserRequest:MySupportRequests' => 'My support requests', + 'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller', + 'Menu:UserRequest:EscalatedRequests' => 'Escalated requests', + 'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag', 'Menu:UserRequest:OpenRequests' => 'All open requests', - 'Menu:UserRequest:OpenRequests+' => '', + 'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed', 'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)', 'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)', @@ -143,7 +143,7 @@ Dict::Add('EN US', 'English', 'English', [ 'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name', 'Class:UserRequest/Attribute:servicesubcategory_name+' => '', 'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag', - 'Class:UserRequest/Attribute:escalation_flag+' => '', + 'Class:UserRequest/Attribute:escalation_flag+' => 'When set, the Ticket is added to the "Escalated requests" menu', 'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No', 'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '', 'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Yes', diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/en_gb.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/en_gb.dict.itop-request-mgmt.php index 005b239388..88c176e367 100644 --- a/datamodels/2.x/itop-request-mgmt/dictionaries/en_gb.dict.itop-request-mgmt.php +++ b/datamodels/2.x/itop-request-mgmt/dictionaries/en_gb.dict.itop-request-mgmt.php @@ -22,12 +22,12 @@ Dict::Add('EN GB', 'British English', 'British English', [ 'Menu:UserRequest:Shortcuts+' => '', 'Menu:UserRequest:MyRequests' => 'Requests assigned to me', 'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)', - 'Menu:UserRequest:MySupportRequests' => "My support calls", - 'Menu:UserRequest:MySupportRequests+' => "", - 'Menu:UserRequest:EscalatedRequests' => 'Hot requests', - 'Menu:UserRequest:EscalatedRequests+' => '', + 'Menu:UserRequest:MySupportRequests' => 'My support requests', + 'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller', + 'Menu:UserRequest:EscalatedRequests' => 'Escalated requests', + 'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~', 'Menu:UserRequest:OpenRequests' => 'All open requests', - 'Menu:UserRequest:OpenRequests+' => '', + 'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~', 'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)', 'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)', diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php index 802d264f02..5f6349972d 100644 --- a/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php +++ b/datamodels/2.x/itop-request-mgmt/dictionaries/fr.dict.itop-request-mgmt.php @@ -12,28 +12,28 @@ */ Dict::Add('FR FR', 'French', 'Français', [ 'Menu:RequestManagement' => 'Gestion des demandes', - 'Menu:RequestManagement+' => 'Gestion des demandes utilisateurs', - 'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseurs', + 'Menu:RequestManagement+' => 'Gestion des demandes utilisateur', + 'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseur', 'Menu:RequestManagementProvider+' => '', 'Menu:UserRequest:Provider' => 'Demandes transférées à un fournisseur', 'Menu:UserRequest:Provider+' => '', 'Menu:UserRequest:Overview' => 'Vue d\'ensemble', - 'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateurs', + 'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateur', 'Menu:NewUserRequest' => 'Nouvelle demande utilisateur', 'Menu:NewUserRequest+' => 'Créer un nouveau ticket de demande utilisateur', 'Menu:SearchUserRequests' => 'Rechercher des demandes utilisateur', 'Menu:SearchUserRequests+' => 'Rechercher parmi les demandes utilisateur', 'Menu:UserRequest:Shortcuts' => 'Raccourcis', 'Menu:UserRequest:Shortcuts+' => '', - 'Menu:UserRequest:MyRequests' => 'Demandes utilisateurs qui me sont assignées', - 'Menu:UserRequest:MyRequests+' => '', - 'Menu:UserRequest:MySupportRequests' => 'Mes appels Support', - 'Menu:UserRequest:MySupportRequests+' => 'Les appels que j\'ai passés', + 'Menu:UserRequest:MyRequests' => 'Demandes utilisateur qui me sont assignées', + 'Menu:UserRequest:MyRequests+' => 'Les demandes en cours pour lesquelles je suis l\'agent assigné', + 'Menu:UserRequest:MySupportRequests' => 'Mes demandes de support', + 'Menu:UserRequest:MySupportRequests+' => 'Les demandes utilisateur en cours dont je suis le demandeur', 'Menu:UserRequest:EscalatedRequests' => 'Demandes en escalade', - 'Menu:UserRequest:EscalatedRequests+' => 'Demandes utilisateurs en escalade', + 'Menu:UserRequest:EscalatedRequests+' => 'Les demandes utilisateur en escalade, par status ou par indicateur', 'Menu:UserRequest:OpenRequests' => 'Demandes en cours', - 'Menu:UserRequest:OpenRequests+' => 'Toutes les demandes utilisateurs en cours', - 'UI:WelcomeMenu:MyAssignedCalls' => 'Demandes utilisateurs qui me sont assignées', + 'Menu:UserRequest:OpenRequests+' => 'Toutes les demandes utilisateur qui ne sont pas fermées', + 'UI:WelcomeMenu:MyAssignedCalls' => 'Demandes utilisateur qui me sont assignées', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requêtes des 14 derniers jours par type', 'UI-RequestManagementOverview-Last-14-days' => 'Requêtes des 14 derniers jours', 'UI-RequestManagementOverview-OpenRequestByStatus' => 'Requêtes ouvertes par état', @@ -148,7 +148,7 @@ Dict::Add('FR FR', 'French', 'Français', [ 'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nom Sous-catégorie de service', 'Class:UserRequest/Attribute:servicesubcategory_name+' => '', 'Class:UserRequest/Attribute:escalation_flag' => 'Ticket à surveiller', - 'Class:UserRequest/Attribute:escalation_flag+' => '', + 'Class:UserRequest/Attribute:escalation_flag+' => 'Ce Ticket sera ajouté au menu des demandes en escalade', 'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Non', 'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '', 'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Oui', @@ -296,7 +296,7 @@ Dict::Add('FR FR', 'French', 'Français', [ ]); Dict::Add('FR FR', 'French', 'Français', [ - 'Organization:Overview:UserRequests' => 'Demandes Utilisateurs pour cette organisation', - 'Organization:Overview:MyUserRequests' => 'Mes Demandes Utilisateurs pour cette organisation', + 'Organization:Overview:UserRequests' => 'Demandes utilisateur pour cette organisation', + 'Organization:Overview:MyUserRequests' => 'Mes Demandes utilisateur pour cette organisation', 'Organization:Overview:Tickets' => 'Les Tickets de cette organisation', ]); diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/ja.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/ja.dict.itop-request-mgmt.php index 68753d5b40..cb946e8241 100644 --- a/datamodels/2.x/itop-request-mgmt/dictionaries/ja.dict.itop-request-mgmt.php +++ b/datamodels/2.x/itop-request-mgmt/dictionaries/ja.dict.itop-request-mgmt.php @@ -28,11 +28,11 @@ Dict::Add('JA JP', 'Japanese', '日本語', [ 'Menu:UserRequest:MyRequests' => '私に割り当てられた要求', 'Menu:UserRequest:MyRequests+' => '', 'Menu:UserRequest:MySupportRequests' => '私のサポートコール', - 'Menu:UserRequest:MySupportRequests+' => '', + 'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~', 'Menu:UserRequest:EscalatedRequests' => 'エスカレートされた要求', - 'Menu:UserRequest:EscalatedRequests+' => '', + 'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~', 'Menu:UserRequest:OpenRequests' => '全てのオープンな要求', - 'Menu:UserRequest:OpenRequests+' => '', + 'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~', 'UI:WelcomeMenu:MyAssignedCalls' => '私に割り当てられた要求', 'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近14日の要求(タイプ別)', 'UI-RequestManagementOverview-Last-14-days' => '最近14日の要求(日別)', diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/pt_br.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/pt_br.dict.itop-request-mgmt.php index 218153b7b9..38e35dbb5d 100644 --- a/datamodels/2.x/itop-request-mgmt/dictionaries/pt_br.dict.itop-request-mgmt.php +++ b/datamodels/2.x/itop-request-mgmt/dictionaries/pt_br.dict.itop-request-mgmt.php @@ -32,7 +32,7 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', [ 'Menu:UserRequest:EscalatedRequests' => 'Solicitações escalonadas', 'Menu:UserRequest:EscalatedRequests+' => 'Solicitações escalonadas', 'Menu:UserRequest:OpenRequests' => 'Todas as solicitações abertas', - 'Menu:UserRequest:OpenRequests+' => '', + 'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~', 'UI:WelcomeMenu:MyAssignedCalls' => 'Solicitações atribuídas a mim', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Solicitações dos últimos 14 dias (por tipo)', 'UI-RequestManagementOverview-Last-14-days' => 'Solicitações dos últimos 14 dias (por dia)', diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php index c42430b579..26418d84c5 100644 --- a/datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php +++ b/datamodels/2.x/itop-request-mgmt/dictionaries/sk.dict.itop-request-mgmt.php @@ -28,11 +28,11 @@ Dict::Add('SK SK', 'Slovak', 'Slovenčina', [ 'Menu:UserRequest:MyRequests' => 'požiadavky pridelené mne', 'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~', 'Menu:UserRequest:MySupportRequests' => 'Moje hovory podpory', - 'Menu:UserRequest:MySupportRequests+' => '~~', + 'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~', 'Menu:UserRequest:EscalatedRequests' => 'Eskalované požiadavky', - 'Menu:UserRequest:EscalatedRequests+' => '~~', + 'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~', 'Menu:UserRequest:OpenRequests' => 'Všetky otvorené požiadavky', - 'Menu:UserRequest:OpenRequests+' => '~~', + 'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~', 'UI:WelcomeMenu:MyAssignedCalls' => 'požiadavky pridelené mne', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'požiadavky za posledných 14 dní (po typoch)', 'UI-RequestManagementOverview-Last-14-days' => 'požiadavky posledných 14 dní (po dňoch)', diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php index b4a4d778d6..cebb89684d 100644 --- a/datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php +++ b/datamodels/2.x/itop-request-mgmt/dictionaries/tr.dict.itop-request-mgmt.php @@ -27,12 +27,12 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', [ 'Menu:UserRequest:Shortcuts+' => '~~', 'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~', 'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~', - 'Menu:UserRequest:MySupportRequests' => 'My support calls~~', - 'Menu:UserRequest:MySupportRequests+' => '', - 'Menu:UserRequest:EscalatedRequests' => 'Hot requests~~', - 'Menu:UserRequest:EscalatedRequests+' => '', + 'Menu:UserRequest:MySupportRequests' => 'My support requests~~', + 'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~', + 'Menu:UserRequest:EscalatedRequests' => 'Escalated requests~~', + 'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~', 'Menu:UserRequest:OpenRequests' => 'All open requests~~', - 'Menu:UserRequest:OpenRequests+' => '', + 'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~', 'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~', 'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)~~', 'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)~~', diff --git a/datamodels/2.x/itop-request-mgmt/dictionaries/zh_cn.dict.itop-request-mgmt.php b/datamodels/2.x/itop-request-mgmt/dictionaries/zh_cn.dict.itop-request-mgmt.php index 6d09fa082d..c43ea98db3 100644 --- a/datamodels/2.x/itop-request-mgmt/dictionaries/zh_cn.dict.itop-request-mgmt.php +++ b/datamodels/2.x/itop-request-mgmt/dictionaries/zh_cn.dict.itop-request-mgmt.php @@ -22,11 +22,11 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', [ 'Menu:UserRequest:MyRequests' => '分配给我的需求', 'Menu:UserRequest:MyRequests+' => '分配给我的需求 (作为办理人)', 'Menu:UserRequest:MySupportRequests' => '我办理的需求', - 'Menu:UserRequest:MySupportRequests+' => '', + 'Menu:UserRequest:MySupportRequests+' => 'Non closed requests where I am the caller~~', 'Menu:UserRequest:EscalatedRequests' => '已升级的需求', - 'Menu:UserRequest:EscalatedRequests+' => '', + 'Menu:UserRequest:EscalatedRequests+' => 'Requests which are under escalation, by status or flag~~', 'Menu:UserRequest:OpenRequests' => '所有打开的需求', - 'Menu:UserRequest:OpenRequests+' => '', + 'Menu:UserRequest:OpenRequests+' => 'All requests that are not closed~~', 'UI:WelcomeMenu:MyAssignedCalls' => '分配给我的需求', 'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近两周的需求 (按类型)', 'UI-RequestManagementOverview-Last-14-days' => '最近两周的需求 (按数量)',