From 1e17f8c6716edfbefad3540ca8abc222ea6b3804 Mon Sep 17 00:00:00 2001
From: Romain Quetiez <romain.quetiez@combodo.com>
Date: Wed, 7 Jul 2010 09:57:05 +0000
Subject: [PATCH] Finalized the ticket check page (still some work)

SVN:trunk[588]
---
 webservices/check_sla_for_tickets.php | 12 +++++++-----
 1 file changed, 7 insertions(+), 5 deletions(-)

diff --git a/webservices/check_sla_for_tickets.php b/webservices/check_sla_for_tickets.php
index 998d607ee3..d73ad57b53 100644
--- a/webservices/check_sla_for_tickets.php
+++ b/webservices/check_sla_for_tickets.php
@@ -33,22 +33,24 @@ $oMyChange->Set("date", time());
 $oMyChange->Set("userinfo", "Automatic updates");
 $iChangeId = $oMyChange->DBInsertNoReload();
 
-$oSet = new DBObjectSet(DBObjectSearch::FromOQL('SELECT Incident WHERE escalation_deadline < NOW()'));
+// Bug: only TTO is being handled for the beta version
+//
+$oSet = new DBObjectSet(DBObjectSearch::FromOQL('SELECT Incident WHERE status = \'new\' AND escalation_deadline < NOW()'));
 while ($oToEscalate = $oSet->Fetch())
 {
 	$oToEscalate->ApplyStimulus('ev_timeout');
 	$oToEscalate->Set('escalation_deadline', null);
 	$oToEscalate->DBUpdateTracked($oMyChange);
-	echo "<p>ticket ".$oToEscalate->Get('ref')." reached ESCALATION deadline</p>\n";
+	echo "<p>ticket ".$oToEscalate->Get('ref')." reached TTO ESCALATION deadline</p>\n";
 }
 
-$oSet = new DBObjectSet(DBObjectSearch::FromOQL('SELECT Incident WHERE closure_deadline < NOW()'));
+$oSet = new DBObjectSet(DBObjectSearch::FromOQL('SELECT Incident WHERE status = \'assigned\' AND closure_deadline < NOW()'));
 while ($oToEscalate = $oSet->Fetch())
 {
-	$oToEscalate->ApplyStimulus('ev_close');
+	$oToEscalate->ApplyStimulus('ev_timeout');
 	$oToEscalate->Set('closure_deadline', null);
 	$oToEscalate->DBUpdateTracked($oMyChange);
-	echo "<p>ticket ".$oToEscalate->Get('ref')." reached CLOSURE deadline</p>\n";
+	echo "<p>ticket ".$oToEscalate->Get('ref')." reached TTR ESCALATION deadline</p>\n";
 }
 
 ?>