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Automated dictionaries synchronization with english reference

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Timothee
2024-06-11 16:38:40 +02:00
parent ae83a11a8c
commit 09a5d7a35f
728 changed files with 75718 additions and 104679 deletions
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datamodels/2.x/itop-request-mgmt-itil/dictionaries/cs.dict.itop-request-mgmt-itil.php
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@@ -1,89 +1,35 @@
<?php
/*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license http://opensource.org/licenses/AGPL-3.0
/**
* Localized data
*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license https://opensource.org/licenses/AGPL-3.0
*
*/
/*
* * @author Lukáš Dvořák <lukas.dvorak@itopportal.cz>
* @author Daniel Rokos <daniel.rokos@itopportal.cz>
/**
* @author Lukáš Dvořák <lukas.dvorak@itopportal.cz>
* @author Daniel Rokos <daniel.rokos@itopportal.cz>
*
*/
Dict::Add('CS CZ', 'Czech', 'Čeština', array(
'Menu:RequestManagement' => 'Helpdesk',
'Menu:RequestManagement+' => 'Helpdesk',
'Menu:RequestManagementProvider' => 'Poskytovatel helpdesku',
'Menu:RequestManagementProvider+' => 'Poskytovatel helpdesku',
'Menu:UserRequest:Provider' => 'Otevřené požadavky předané poskytovateli',
'Menu:UserRequest:Provider+' => 'Otevřené požadavky předané poskytovateli',
'Menu:UserRequest:Overview' => 'Přehled',
'Menu:UserRequest:Overview+' => 'Přehled',
'Menu:NewUserRequest' => 'Nový uživatelský požadavek',
'Menu:NewUserRequest+' => 'Vytvořit nový uživatelský požadavek',
'Menu:SearchUserRequests' => 'Hledat uživatelské požadavky',
'Menu:SearchUserRequests+' => 'Hledat uživatelské požadavky',
'Menu:UserRequest:Shortcuts' => 'Odkazy',
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Požadavky přidělené mně',
'Menu:UserRequest:MyRequests+' => 'Požadavky přidělené mně (jako řešiteli)',
'Menu:UserRequest:MySupportRequests' => 'Mnou zadané požadavky',
'Menu:UserRequest:MySupportRequests+' => 'Mnou zadané požadavky',
'Menu:UserRequest:EscalatedRequests' => 'Eskalované požadavky',
'Menu:UserRequest:EscalatedRequests+' => 'Eskalované požadavky',
'Menu:UserRequest:OpenRequests' => 'Všechny otevřené požadavky',
'Menu:UserRequest:OpenRequests+' => 'Všechny otevřené požadavky',
'UI:WelcomeMenu:MyAssignedCalls' => 'Požadavky přidělené mně',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Požadavky za posledních 14 dní podle typu',
'UI-RequestManagementOverview-Last-14-days' => 'Počet požadavků za posledních 14 dní',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Otevřené požadavky podle stavu',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Otevřené požadavky podle řešitele',
'UI-RequestManagementOverview-OpenRequestByType' => 'Otevřené požadavky podle typu',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Otevřené požadavky podle zákazníka',
'Class:UserRequest:KnownErrorList' => 'Známé chyby',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
));
// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+
//
// Class: UserRequest
//
Dict::Add('CS CZ', 'Czech', 'Čeština', array(
Dict::Add('CS CZ', 'Czech', 'Čeština', [
'Class:UserRequest' => 'Uživatelský požadavek',
'Class:UserRequest+' => '',
'Class:UserRequest/Attribute:status' => 'Stav',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:new' => 'Nový',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskalovaný TTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Přidělený',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskalovaný TTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Čeká na schválení',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => 'Schválený',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Zamítnutý',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => 'Pozastavený',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Vyřešený',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'Uzavřený',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:request_type' => 'Typ požadavku',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Požadavek na službu',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
'Class:UserRequest/Attribute:approver_email' => 'Email schvalovatele',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:approver_id' => 'Schvalovatel',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Datum přidělení',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulovaná doba pozastavení',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Eskalovat',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Ne',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ano',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
'Class:UserRequest/Attribute:escalation_reason' => 'Důvod eskalace',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:impact' => 'Dopad',
'Class:UserRequest/Attribute:impact+' => '',
'Class:UserRequest/Attribute:impact/Value:1' => 'Oddělení',
@@ -92,6 +38,42 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', array(
'Class:UserRequest/Attribute:impact/Value:2+' => '',
'Class:UserRequest/Attribute:impact/Value:3' => 'Osoba',
'Class:UserRequest/Attribute:impact/Value:3+' => '',
'Class:UserRequest/Attribute:last_pending_date' => 'Datum posledního pozastavení',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:origin' => 'Původ',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
'Class:UserRequest/Attribute:origin/Value:mail+' => '',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
'Class:UserRequest/Attribute:origin/Value:phone' => 'telefon',
'Class:UserRequest/Attribute:origin/Value:phone+' => '',
'Class:UserRequest/Attribute:origin/Value:portal' => 'portál',
'Class:UserRequest/Attribute:origin/Value:portal+' => '',
'Class:UserRequest/Attribute:parent_change_id' => 'Nadřazená změna',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => 'Odkaz na nadřazenou změnu',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => 'Nadřazený incident',
'Class:UserRequest/Attribute:parent_incident_id+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
'Class:UserRequest/Attribute:parent_problem_id' => 'Nadřazený problém',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Odkaz na nadřazený problém',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_request_id' => 'Nadřazený požadavek',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => 'Odkaz na nadřazený požadavek',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Důvod pozastavení',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:priority' => 'Priorita',
'Class:UserRequest/Attribute:priority+' => '',
'Class:UserRequest/Attribute:priority/Value:1' => 'kritická',
@@ -102,76 +84,14 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', array(
'Class:UserRequest/Attribute:priority/Value:3+' => '',
'Class:UserRequest/Attribute:priority/Value:4' => 'nízká',
'Class:UserRequest/Attribute:priority/Value:4+' => '',
'Class:UserRequest/Attribute:urgency' => 'Naléhavost',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'kritická',
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
'Class:UserRequest/Attribute:urgency/Value:2' => 'vysoká',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'střední',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'nízká',
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
'Class:UserRequest/Attribute:origin' => 'Původ',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'email',
'Class:UserRequest/Attribute:origin/Value:mail+' => '',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
'Class:UserRequest/Attribute:origin/Value:phone' => 'telefon',
'Class:UserRequest/Attribute:origin/Value:phone+' => '',
'Class:UserRequest/Attribute:origin/Value:portal' => 'portál',
'Class:UserRequest/Attribute:origin/Value:portal+' => '',
'Class:UserRequest/Attribute:approver_id' => 'Schvalovatel',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:approver_email' => 'Email schvalovatele',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:service_id' => 'Služba',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'Název služby',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Podkategorie služeb',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Název podkategorie služeb',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Eskalovat',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Ne',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ano',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
'Class:UserRequest/Attribute:escalation_reason' => 'Důvod eskalace',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Datum přidělení',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:resolution_date' => 'Datum vyřešení',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:last_pending_date' => 'Datum posledního pozastavení',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulovaná doba pozastavení',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Požadovaný čas přidělení',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'TTO vypršel',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'TTO zmeškán o',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Požadovaný čas vyřešení',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'TTR vypršel',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'TTR zmeškán o',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:time_spent' => 'Doba řešení',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:public_log' => 'Veřejný záznam',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:related_request_list' => 'Podřízené požadavky',
'Class:UserRequest/Attribute:related_request_list+' => 'Všechny požadavky spojené s tímto nadřízeným požadavkem',
'Class:UserRequest/Attribute:request_type' => 'Typ požadavku',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Požadavek na službu',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
'Class:UserRequest/Attribute:resolution_code' => 'Kód řešení',
'Class:UserRequest/Attribute:resolution_code+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'asistence',
@@ -188,30 +108,70 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', array(
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'školení',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
'Class:UserRequest/Attribute:resolution_date' => 'Datum vyřešení',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:service_id' => 'Služba',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'Název služby',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Podkategorie služeb',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Název podkategorie služeb',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'TTO zmeškán o',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'TTO vypršel',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'TTR zmeškán o',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'TTR vypršel',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:solution' => 'Řešení',
'Class:UserRequest/Attribute:solution+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Důvod pozastavení',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:parent_request_id' => 'Nadřazený požadavek',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => 'Nadřazený incident',
'Class:UserRequest/Attribute:parent_incident_id+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => 'Odkaz na nadřazený požadavek',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => 'Nadřazený problém',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Odkaz na nadřazený problém',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_change_id' => 'Nadřazená změna',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => 'Odkaz na nadřazenou změnu',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
'Class:UserRequest/Attribute:related_request_list' => 'Podřízené požadavky',
'Class:UserRequest/Attribute:related_request_list+' => 'Všechny požadavky spojené s tímto nadřízeným požadavkem',
'Class:UserRequest/Attribute:public_log' => 'Veřejný záznam',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:status' => 'Stav',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => 'Schválený',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Přidělený',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'Uzavřený',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskalovaný TTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskalovaný TTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:new' => 'Nový',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => 'Pozastavený',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Zamítnutý',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Vyřešený',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Čeká na schválení',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:time_spent' => 'Doba řešení',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Požadovaný čas přidělení',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Požadovaný čas vyřešení',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
'Class:UserRequest/Attribute:urgency' => 'Naléhavost',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'kritická',
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
'Class:UserRequest/Attribute:urgency/Value:2' => 'vysoká',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'střední',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'nízká',
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'Komentář uživatele',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:user_satisfaction' => 'Spokojenost uživatele',
'Class:UserRequest/Attribute:user_satisfaction+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Velmi spokojen',
@@ -222,42 +182,65 @@ Dict::Add('CS CZ', 'Czech', 'Čeština', array(
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Velmi nespokojen',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'Komentář uživatele',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Stimulus:ev_assign' => 'Přidělit',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => 'Znovu přidělit',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_approve' => 'Schválit',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_reject' => 'Zamítnout',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_pending' => 'Pozastavit',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'Prodleva',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatické vyřešení',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatické uzavření',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => 'Označit jako vyřešené',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'Uzavřít požadavek',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => 'Znovu otevřít',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Čeká na schválení',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Požadavek nemůže být nadřazený sám sobě',
'Class:UserRequest/Method:ResolveChildTickets' => 'Vyřešit podřízené tikety',
'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascade the resolution to child requests (ev_autoresolve), and align the following characteristics of the request: service, team, agent, resolution info~~',
));
Dict::Add('CS CZ', 'Czech', 'Čeština', array(
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
'Class:UserRequest/Stimulus:ev_approve' => 'Schválit',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_assign' => 'Přidělit',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatické uzavření',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatické vyřešení',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'Uzavřít požadavek',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_pending' => 'Pozastavit',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => 'Znovu přidělit',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_reject' => 'Zamítnout',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => 'Znovu otevřít',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => 'Označit jako vyřešené',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'Prodleva',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Čeká na schválení',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest:KnownErrorList' => 'Známé chyby',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
'Menu:NewUserRequest' => 'Nový uživatelský požadavek',
'Menu:NewUserRequest+' => 'Vytvořit nový uživatelský požadavek',
'Menu:RequestManagement' => 'Helpdesk',
'Menu:RequestManagement+' => 'Helpdesk',
'Menu:RequestManagementProvider' => 'Poskytovatel helpdesku',
'Menu:RequestManagementProvider+' => 'Poskytovatel helpdesku',
'Menu:SearchUserRequests' => 'Hledat uživatelské požadavky',
'Menu:SearchUserRequests+' => 'Hledat uživatelské požadavky',
'Menu:UserRequest:EscalatedRequests' => 'Eskalované požadavky',
'Menu:UserRequest:EscalatedRequests+' => 'Eskalované požadavky',
'Menu:UserRequest:MyRequests' => 'Požadavky přidělené mně',
'Menu:UserRequest:MyRequests+' => 'Požadavky přidělené mně (jako řešiteli)',
'Menu:UserRequest:MySupportRequests' => 'Mnou zadané požadavky',
'Menu:UserRequest:MySupportRequests+' => 'Mnou zadané požadavky',
'Menu:UserRequest:OpenRequests' => 'Všechny otevřené požadavky',
'Menu:UserRequest:OpenRequests+' => 'Všechny otevřené požadavky',
'Menu:UserRequest:Overview' => 'Přehled',
'Menu:UserRequest:Overview+' => 'Přehled',
'Menu:UserRequest:Provider' => 'Otevřené požadavky předané poskytovateli',
'Menu:UserRequest:Provider+' => 'Otevřené požadavky předané poskytovateli',
'Menu:UserRequest:Shortcuts' => 'Odkazy',
'Menu:UserRequest:Shortcuts+' => '',
'Organization:Overview:MyUserRequests' => 'My User Requests for this organization~~',
'Organization:Overview:Tickets' => 'Tickets for this organization~~',
));
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
'UI-RequestManagementOverview-Last-14-days' => 'Počet požadavků za posledních 14 dní',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Otevřené požadavky podle řešitele',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Otevřené požadavky podle zákazníka',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Otevřené požadavky podle stavu',
'UI-RequestManagementOverview-OpenRequestByType' => 'Otevřené požadavky podle typu',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Požadavky za posledních 14 dní podle typu',
'UI:WelcomeMenu:MyAssignedCalls' => 'Požadavky přidělené mně',
]);

395
datamodels/2.x/itop-request-mgmt-itil/dictionaries/da.dict.itop-request-mgmt-itil.php
View File

@@ -1,88 +1,34 @@
<?php
/*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license http://opensource.org/licenses/AGPL-3.0
/**
* Localized data
*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license https://opensource.org/licenses/AGPL-3.0
*
*/
/**
* @author Erik Bøg <erik@boegmoeller.dk>
**/
Dict::Add('DA DA', 'Danish', 'Dansk', array(
'Menu:RequestManagement' => 'Helpdesk',
'Menu:RequestManagement+' => '',
'Menu:RequestManagementProvider' => 'Helpdesk Leverandør',
'Menu:RequestManagementProvider+' => '',
'Menu:UserRequest:Provider' => 'Åbne brugerhenvendelser ved leverandør',
'Menu:UserRequest:Provider+' => '',
'Menu:UserRequest:Overview' => 'Oversigt',
'Menu:UserRequest:Overview+' => '',
'Menu:NewUserRequest' => 'Ny Bruger henvendelse',
'Menu:NewUserRequest+' => '',
'Menu:SearchUserRequests' => 'Søg efter brugerhenvendelser',
'Menu:SearchUserRequests+' => '',
'Menu:UserRequest:Shortcuts' => 'Genveje',
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Mine henvendelser',
'Menu:UserRequest:MyRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'Mine Support henvendelser',
'Menu:UserRequest:MySupportRequests+' => '',
'Menu:UserRequest:EscalatedRequests' => 'Eskalerede Brugerhenvendelser',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:OpenRequests' => 'Alle åbne brugerhenvendelser',
'Menu:UserRequest:OpenRequests+' => '',
'UI:WelcomeMenu:MyAssignedCalls' => 'Mine tildelte henvendelser',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Brugerhenvendelser de sidste 14 dage efter type',
'UI-RequestManagementOverview-Last-14-days' => 'Antal Brugerhenvendelser de sidste 14 dage',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Åbne brugerhenvendelser efter status',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Åbne brugerhenvendelser efter tildelt til',
'UI-RequestManagementOverview-OpenRequestByType' => 'Åbne brugerhenvendelser efter type',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Åbne brugerhenvendelser efter bruger',
'Class:UserRequest:KnownErrorList' => 'Known Errors',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
));
// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+
//
// Class: UserRequest
//
Dict::Add('DA DA', 'Danish', 'Dansk', array(
* @author Erik Bøg <erik@boegmoeller.dk>
*
*/
Dict::Add('DA DA', 'Danish', 'Dansk', [
'Class:UserRequest' => 'Brugerhenvendelse',
'Class:UserRequest+' => '',
'Class:UserRequest/Attribute:status' => 'Status',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:new' => 'Ny',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskaleret TTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Tildelt',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskaleret TTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Afventer godkendelse',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => 'Godkendt',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Afslået',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => 'Nedetid',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Løst',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'Lukket',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:request_type' => 'Brugerhenvendelse type',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service anmodning',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
'Class:UserRequest/Attribute:approver_email' => 'Godkender Email',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:approver_id' => 'Godkender',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Tildelings dato',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => 'Akkumuleret nedetid',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Eskalations Flag',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nej',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ja',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
'Class:UserRequest/Attribute:escalation_reason' => 'Eskalationsgrund',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:impact' => 'Påvirkning',
'Class:UserRequest/Attribute:impact+' => '',
'Class:UserRequest/Attribute:impact/Value:1' => 'Afdeling',
@@ -91,6 +37,42 @@ Dict::Add('DA DA', 'Danish', 'Dansk', array(
'Class:UserRequest/Attribute:impact/Value:2+' => 'En service er påvirket',
'Class:UserRequest/Attribute:impact/Value:3' => 'Person',
'Class:UserRequest/Attribute:impact/Value:3+' => 'En person er påvirket',
'Class:UserRequest/Attribute:last_pending_date' => 'Sidste udsættelsesdato',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:origin' => 'Oprindelse',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
'Class:UserRequest/Attribute:origin/Value:mail+' => '',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefon',
'Class:UserRequest/Attribute:origin/Value:phone+' => '',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
'Class:UserRequest/Attribute:origin/Value:portal+' => '',
'Class:UserRequest/Attribute:parent_change_id' => 'Parent Change',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => 'Parent Change Reference',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => 'Parent incident~~',
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
'Class:UserRequest/Attribute:parent_problem_id' => 'Parent Problem',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Parent Incident Reference',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_request_id' => 'Parent Anmodning',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Parent Brugerhenvendelse Id Friendly Name',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => 'Parent Brugerhenvendelse Reference',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Årsag til afventer',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:priority' => 'Prioritet',
'Class:UserRequest/Attribute:priority+' => '',
'Class:UserRequest/Attribute:priority/Value:1' => 'Kritisk',
@@ -101,76 +83,14 @@ Dict::Add('DA DA', 'Danish', 'Dansk', array(
'Class:UserRequest/Attribute:priority/Value:3+' => '',
'Class:UserRequest/Attribute:priority/Value:4' => 'Lav',
'Class:UserRequest/Attribute:priority/Value:4+' => '',
'Class:UserRequest/Attribute:urgency' => 'Vigtighed',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritisk',
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Høj',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Middel',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Lav',
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
'Class:UserRequest/Attribute:origin' => 'Oprindelse',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
'Class:UserRequest/Attribute:origin/Value:mail+' => '',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefon',
'Class:UserRequest/Attribute:origin/Value:phone+' => '',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
'Class:UserRequest/Attribute:origin/Value:portal+' => '',
'Class:UserRequest/Attribute:approver_id' => 'Godkender',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:approver_email' => 'Godkender Email',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:service_id' => 'Ydelse',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'Ydelses navn',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Ydelse underkategori',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Ydelse underkategori navn',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Eskalations Flag',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nej',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ja',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
'Class:UserRequest/Attribute:escalation_reason' => 'Eskalationsgrund',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Tildelings dato',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:resolution_date' => 'Løst dato',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:last_pending_date' => 'Sidste udsættelsesdato',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => 'Akkumuleret nedetid',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO (Time To Own)',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:ttr' => 'TTR (Time To Resolve)',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO overskredet',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'Overskridelse SLA TTO',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR Deadline',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR overskredet',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'Overskridelse SLA TTR',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:time_spent' => 'Tid forbrugt til løsning',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:public_log' => 'Offentlig Log',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:related_request_list' => 'Afledte Anmodninger',
'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
'Class:UserRequest/Attribute:request_type' => 'Brugerhenvendelse type',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service anmodning',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
'Class:UserRequest/Attribute:resolution_code' => 'Løsningskode',
'Class:UserRequest/Attribute:resolution_code+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance',
@@ -187,30 +107,70 @@ Dict::Add('DA DA', 'Danish', 'Dansk', array(
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Uddannelse',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
'Class:UserRequest/Attribute:resolution_date' => 'Løst dato',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:service_id' => 'Ydelse',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'Ydelses navn',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Ydelse underkategori',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Ydelse underkategori navn',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'Overskridelse SLA TTO',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO overskredet',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'Overskridelse SLA TTR',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR overskredet',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:solution' => 'Løsning',
'Class:UserRequest/Attribute:solution+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Årsag til afventer',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:parent_request_id' => 'Parent Anmodning',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => 'Parent incident~~',
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
'Class:UserRequest/Attribute:parent_request_ref' => 'Parent Brugerhenvendelse Reference',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => 'Parent Problem',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Parent Incident Reference',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_change_id' => 'Parent Change',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => 'Parent Change Reference',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
'Class:UserRequest/Attribute:related_request_list' => 'Afledte Anmodninger',
'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
'Class:UserRequest/Attribute:public_log' => 'Offentlig Log',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:status' => 'Status',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => 'Godkendt',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Tildelt',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'Lukket',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskaleret TTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskaleret TTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:new' => 'Ny',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => 'Nedetid',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Afslået',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Løst',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Afventer godkendelse',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:time_spent' => 'Tid forbrugt til løsning',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO (Time To Own)',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:ttr' => 'TTR (Time To Resolve)',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR Deadline',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
'Class:UserRequest/Attribute:urgency' => 'Vigtighed',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritisk',
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Høj',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Middel',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Lav',
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'Bruger kommentar',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:user_satisfaction' => 'Brugertilfredshed',
'Class:UserRequest/Attribute:user_satisfaction+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Meget tilfreds',
@@ -221,42 +181,65 @@ Dict::Add('DA DA', 'Danish', 'Dansk', array(
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Meget utilfreds',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'Bruger kommentar',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Parent Brugerhenvendelse Id Friendly Name',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Stimulus:ev_assign' => 'Tildelt',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => 'Forny tildeling',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_approve' => 'Godkend',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_reject' => 'Afslå',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_pending' => 'Afventer',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatisk løst',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatisk lukket',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => 'Marker som løst',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'Luk denne Anmodning',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => 'Genåben',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Afventer godkendelse',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Cannot assign the Parent request to the request itself~~',
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascade the resolution to child requests (ev_autoresolve), and align the following characteristics of the request: service, team, agent, resolution info~~',
));
Dict::Add('DA DA', 'Danish', 'Dansk', array(
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
'Class:UserRequest/Stimulus:ev_approve' => 'Godkend',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_assign' => 'Tildelt',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatisk lukket',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatisk løst',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'Luk denne Anmodning',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_pending' => 'Afventer',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => 'Forny tildeling',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_reject' => 'Afslå',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => 'Genåben',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => 'Marker som løst',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Afventer godkendelse',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest:KnownErrorList' => 'Known Errors',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
'Menu:NewUserRequest' => 'Ny Bruger henvendelse',
'Menu:NewUserRequest+' => '',
'Menu:RequestManagement' => 'Helpdesk',
'Menu:RequestManagement+' => '',
'Menu:RequestManagementProvider' => 'Helpdesk Leverandør',
'Menu:RequestManagementProvider+' => '',
'Menu:SearchUserRequests' => 'Søg efter brugerhenvendelser',
'Menu:SearchUserRequests+' => '',
'Menu:UserRequest:EscalatedRequests' => 'Eskalerede Brugerhenvendelser',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:MyRequests' => 'Mine henvendelser',
'Menu:UserRequest:MyRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'Mine Support henvendelser',
'Menu:UserRequest:MySupportRequests+' => '',
'Menu:UserRequest:OpenRequests' => 'Alle åbne brugerhenvendelser',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:Overview' => 'Oversigt',
'Menu:UserRequest:Overview+' => '',
'Menu:UserRequest:Provider' => 'Åbne brugerhenvendelser ved leverandør',
'Menu:UserRequest:Provider+' => '',
'Menu:UserRequest:Shortcuts' => 'Genveje',
'Menu:UserRequest:Shortcuts+' => '',
'Organization:Overview:MyUserRequests' => 'My User Requests for this organization~~',
'Organization:Overview:Tickets' => 'Tickets for this organization~~',
));
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
'UI-RequestManagementOverview-Last-14-days' => 'Antal Brugerhenvendelser de sidste 14 dage',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Åbne brugerhenvendelser efter tildelt til',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Åbne brugerhenvendelser efter bruger',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Åbne brugerhenvendelser efter status',
'UI-RequestManagementOverview-OpenRequestByType' => 'Åbne brugerhenvendelser efter type',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Brugerhenvendelser de sidste 14 dage efter type',
'UI:WelcomeMenu:MyAssignedCalls' => 'Mine tildelte henvendelser',
]);

395
datamodels/2.x/itop-request-mgmt-itil/dictionaries/de.dict.itop-request-mgmt-itil.php
View File

@@ -1,88 +1,34 @@
<?php
/*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license http://opensource.org/licenses/AGPL-3.0
/**
* Localized data
*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license https://opensource.org/licenses/AGPL-3.0
*
*/
/*
* @author ITOMIG GmbH <martin.raenker@itomig.de>
/**
* @author ITOMIG GmbH <martin.raenker@itomig.de>
*
*/
Dict::Add('DE DE', 'German', 'Deutsch', array(
'Menu:RequestManagement' => 'Helpdesk',
'Menu:RequestManagement+' => 'Verwaltung von Benutzeranfragen',
'Menu:RequestManagementProvider' => 'Helpdesk-Provider',
'Menu:RequestManagementProvider+' => '',
'Menu:UserRequest:Provider' => 'Offene Benutzeranfragen beim Provider',
'Menu:UserRequest:Provider+' => '',
'Menu:UserRequest:Overview' => 'Übersicht',
'Menu:UserRequest:Overview+' => 'Übersicht über Benutzeranfragen',
'Menu:NewUserRequest' => 'Neue Benutzeranfrage',
'Menu:NewUserRequest+' => 'Neue Benutzeranfrage erstellen',
'Menu:SearchUserRequests' => 'Nach Benutzeranfrage suchen',
'Menu:SearchUserRequests+' => 'Nach bestehenden Benutzeranfragen suchen',
'Menu:UserRequest:Shortcuts' => 'Shortcuts',
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Mir zugewiesene Benutzeranfragen',
'Menu:UserRequest:MyRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'Von mir gestellte Anfragen',
'Menu:UserRequest:MySupportRequests+' => 'Benutzeranfragen die ich gemeldet habe',
'Menu:UserRequest:EscalatedRequests' => 'Eskalierte Benutzeranfragen',
'Menu:UserRequest:EscalatedRequests+' => 'Eskalierte Benutzeranfragen',
'Menu:UserRequest:OpenRequests' => 'Alle offenen Benutzeranfragen',
'Menu:UserRequest:OpenRequests+' => 'Alle offenen Benutzeranfragen',
'UI:WelcomeMenu:MyAssignedCalls' => 'Mir zugewiesene Benutzeranfragen',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Benutzeranfragen der letzten 14 Tage nach Typ',
'UI-RequestManagementOverview-Last-14-days' => 'Anzahl Benutzeranfragen der letzten 14 Tage',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Offene Benutzeranfragen nach Status',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Offene Benutzeranfragen nach Bearbeiter',
'UI-RequestManagementOverview-OpenRequestByType' => 'Offene Benutzeranfragen nach Typ',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Offene Benutzeranfragen nach Kunde',
'Class:UserRequest:KnownErrorList' => 'Known Errors',
'Class:UserRequest:KnownErrorList+' => 'Dokumentiere Fehler im Zusammenhang mit CIs, die mit dem aktuellen Ticket verknüpft sind',
));
// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+
//
// Class: UserRequest
//
Dict::Add('DE DE', 'German', 'Deutsch', array(
Dict::Add('DE DE', 'German', 'Deutsch', [
'Class:UserRequest' => 'Benutzeranfrage',
'Class:UserRequest+' => '',
'Class:UserRequest/Attribute:status' => 'Status',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:new' => 'Neu',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskaliert TTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Zugewiesen',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskaliert TTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Wartet auf Genehmigung',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => 'Genehmigt',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Abgelehnt',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => 'Auszeit',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Gelöst',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'Geschlossen',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:request_type' => 'Benutzeranfrage-Typ',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service-Request',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
'Class:UserRequest/Attribute:approver_email' => 'Gemehhmiger-E-Mail',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:approver_id' => 'Genehmiger',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Zuweisungsdatum',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulierte Auszeit',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Eskalations-Flag',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nein',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ja',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
'Class:UserRequest/Attribute:escalation_reason' => 'Eskalationsgrund',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:impact' => 'Auswirkung',
'Class:UserRequest/Attribute:impact+' => 'Die Auswirkung gibt die Schwere des Vorfalls an, oft geschätzt durch die Anzahl der Betroffenen',
'Class:UserRequest/Attribute:impact/Value:1' => 'Eine Abteilung',
@@ -91,6 +37,42 @@ Dict::Add('DE DE', 'German', 'Deutsch', array(
'Class:UserRequest/Attribute:impact/Value:2+' => '',
'Class:UserRequest/Attribute:impact/Value:3' => 'Eine Person',
'Class:UserRequest/Attribute:impact/Value:3+' => '',
'Class:UserRequest/Attribute:last_pending_date' => 'Letztes Auszeit-Datum',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:origin' => 'Herkunft',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Benutzeranfrage auf Basis einer Diskussion in einem Chat',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'Persönlich',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Benutzeranfrage auf Basis einer Diskussion im direkten Gespräch',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Benutzeranfrage auf Basis einer empfangenen Mail',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Benutzeranfrage auf Basis eines Monitoring-Events',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefon',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Benutzeranfrage auf Basis eines Telefonanrufs',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Benutzeranfrage, die über das Portal erstellt wurde',
'Class:UserRequest/Attribute:parent_change_id' => 'Parent-Change',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => 'Parent-Change-Referenz',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => 'Parent-Incident',
'Class:UserRequest/Attribute:parent_incident_id+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent-Incident-Referenz',
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => 'Parent-Problem',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Parent-Incident-Referenz',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_request_id' => 'Parent-Request',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Parent-Benutzeranfrage-Anzeigename',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => 'Parent-Benutzeranfrage-Referenz',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Auszeitgrund',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:priority' => 'Priorität',
'Class:UserRequest/Attribute:priority+' => '',
'Class:UserRequest/Attribute:priority/Value:1' => 'Kritisch',
@@ -101,76 +83,14 @@ Dict::Add('DE DE', 'German', 'Deutsch', array(
'Class:UserRequest/Attribute:priority/Value:3+' => '',
'Class:UserRequest/Attribute:priority/Value:4' => 'Niedrig',
'Class:UserRequest/Attribute:priority/Value:4+' => '',
'Class:UserRequest/Attribute:urgency' => 'Dringlichkeit',
'Class:UserRequest/Attribute:urgency+' => 'Wie schnell der Vorfall behandelt werden muss',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritisch',
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Hoch',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Mittel',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Niedrig',
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
'Class:UserRequest/Attribute:origin' => 'Herkunft',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'Persönlich',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Benutzeranfrage auf Basis einer Diskussion im direkten Gespräch',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Benutzeranfrage auf Basis einer Diskussion in einem Chat',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Benutzeranfrage auf Basis einer empfangenen Mail',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Benutzeranfrage auf Basis eines Monitoring-Events',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefon',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Benutzeranfrage auf Basis eines Telefonanrufs',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Benutzeranfrage, die über das Portal erstellt wurde',
'Class:UserRequest/Attribute:approver_id' => 'Genehmiger',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:approver_email' => 'Gemehhmiger-E-Mail',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:service_id' => 'Service',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'Service-Name',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Service-Unterkategorie',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service-Unterkategorie-Name',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Eskalations-Flag',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nein',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ja',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
'Class:UserRequest/Attribute:escalation_reason' => 'Eskalationsgrund',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Zuweisungsdatum',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:resolution_date' => 'Lösungsdatum',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:last_pending_date' => 'Letztes Auszeit-Datum',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulierte Auszeit',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO (Time To Own)',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:ttr' => 'TTR (Time To Resolve)',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO-Deadline',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO verletzt',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'Überschreitung SLA TTO',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR-Deadline',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR verletzt',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'Überschreitung SLA TTR',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:time_spent' => 'Lösungsdauer',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:public_log' => 'Öffentliches Log',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:related_request_list' => 'Abgeleitete Requests',
'Class:UserRequest/Attribute:related_request_list+' => 'Alle abgeleitete Anfragen, die mit dieser Benutzeranfrage verknüpft sind',
'Class:UserRequest/Attribute:request_type' => 'Benutzeranfrage-Typ',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service-Request',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
'Class:UserRequest/Attribute:resolution_code' => 'Lösungs-Code',
'Class:UserRequest/Attribute:resolution_code+' => 'Was wurde unternommen, um die Anfrage zu lösen?',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Unterstützung',
@@ -187,30 +107,70 @@ Dict::Add('DE DE', 'German', 'Deutsch', array(
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Schulung',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
'Class:UserRequest/Attribute:resolution_date' => 'Lösungsdatum',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:service_id' => 'Service',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'Service-Name',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Service-Unterkategorie',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service-Unterkategorie-Name',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'Überschreitung SLA TTO',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO verletzt',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'Überschreitung SLA TTR',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR verletzt',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:solution' => 'Lösung',
'Class:UserRequest/Attribute:solution+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Auszeitgrund',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:parent_request_id' => 'Parent-Request',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => 'Parent-Incident',
'Class:UserRequest/Attribute:parent_incident_id+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => 'Parent-Benutzeranfrage-Referenz',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => 'Parent-Problem',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Parent-Incident-Referenz',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_change_id' => 'Parent-Change',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => 'Parent-Change-Referenz',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent-Incident-Referenz',
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
'Class:UserRequest/Attribute:related_request_list' => 'Abgeleitete Requests',
'Class:UserRequest/Attribute:related_request_list+' => 'Alle abgeleitete Anfragen, die mit dieser Benutzeranfrage verknüpft sind',
'Class:UserRequest/Attribute:public_log' => 'Öffentliches Log',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:status' => 'Status',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => 'Genehmigt',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Zugewiesen',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'Geschlossen',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eskaliert TTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eskaliert TTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:new' => 'Neu',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => 'Auszeit',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Abgelehnt',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Gelöst',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Wartet auf Genehmigung',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:time_spent' => 'Lösungsdauer',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO (Time To Own)',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO-Deadline',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:ttr' => 'TTR (Time To Resolve)',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR-Deadline',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
'Class:UserRequest/Attribute:urgency' => 'Dringlichkeit',
'Class:UserRequest/Attribute:urgency+' => 'Wie schnell der Vorfall behandelt werden muss',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritisch',
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Hoch',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Mittel',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Niedrig',
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'Benutzer-Kommentar',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:user_satisfaction' => 'Benutzerzufriedenheit',
'Class:UserRequest/Attribute:user_satisfaction+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Sehr zufrieden',
@@ -221,42 +181,65 @@ Dict::Add('DE DE', 'German', 'Deutsch', array(
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Sehr unzufrieden',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'Benutzer-Kommentar',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Parent-Benutzeranfrage-Anzeigename',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Stimulus:ev_assign' => 'Zuweisen',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => 'Erneut zuweisen',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_approve' => 'Genehmigen',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_reject' => 'Ablehnen',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_pending' => 'Auszeit',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatisch gelöst',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatisch geschlossen',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => 'Als gelöst markieren',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'Diesen Request schließen',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => 'Wiedereröffnen',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Auf Genehmigung warten',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Kann Ticket nicht als eigenes Parent-Ticket verwenden',
'Class:UserRequest/Method:ResolveChildTickets' => 'Kind-Tickets lösen',
'Class:UserRequest/Method:ResolveChildTickets+' => 'Lösung auf Kind-Tickets übertragen (ev_autoresolve), und folgende Ticket-Eigenschaften angleichen: Service, Team, Agent, Lösungsinformationen',
));
Dict::Add('DE DE', 'German', 'Deutsch', array(
'Organization:Overview:UserRequests' => 'Benutzeranfragen dieser Organisation',
'Class:UserRequest/Stimulus:ev_approve' => 'Genehmigen',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_assign' => 'Zuweisen',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatisch geschlossen',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatisch gelöst',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'Diesen Request schließen',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_pending' => 'Auszeit',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => 'Erneut zuweisen',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_reject' => 'Ablehnen',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => 'Wiedereröffnen',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => 'Als gelöst markieren',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Auf Genehmigung warten',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest:KnownErrorList' => 'Known Errors',
'Class:UserRequest:KnownErrorList+' => 'Dokumentiere Fehler im Zusammenhang mit CIs, die mit dem aktuellen Ticket verknüpft sind',
'Menu:NewUserRequest' => 'Neue Benutzeranfrage',
'Menu:NewUserRequest+' => 'Neue Benutzeranfrage erstellen',
'Menu:RequestManagement' => 'Helpdesk',
'Menu:RequestManagement+' => 'Verwaltung von Benutzeranfragen',
'Menu:RequestManagementProvider' => 'Helpdesk-Provider',
'Menu:RequestManagementProvider+' => '',
'Menu:SearchUserRequests' => 'Nach Benutzeranfrage suchen',
'Menu:SearchUserRequests+' => 'Nach bestehenden Benutzeranfragen suchen',
'Menu:UserRequest:EscalatedRequests' => 'Eskalierte Benutzeranfragen',
'Menu:UserRequest:EscalatedRequests+' => 'Eskalierte Benutzeranfragen',
'Menu:UserRequest:MyRequests' => 'Mir zugewiesene Benutzeranfragen',
'Menu:UserRequest:MyRequests+' => '',
'Menu:UserRequest:MySupportRequests' => 'Von mir gestellte Anfragen',
'Menu:UserRequest:MySupportRequests+' => 'Benutzeranfragen die ich gemeldet habe',
'Menu:UserRequest:OpenRequests' => 'Alle offenen Benutzeranfragen',
'Menu:UserRequest:OpenRequests+' => 'Alle offenen Benutzeranfragen',
'Menu:UserRequest:Overview' => 'Übersicht',
'Menu:UserRequest:Overview+' => 'Übersicht über Benutzeranfragen',
'Menu:UserRequest:Provider' => 'Offene Benutzeranfragen beim Provider',
'Menu:UserRequest:Provider+' => '',
'Menu:UserRequest:Shortcuts' => 'Shortcuts',
'Menu:UserRequest:Shortcuts+' => '',
'Organization:Overview:MyUserRequests' => 'Mir zugewiesene Benutzeranfragen dieser Organisation',
'Organization:Overview:Tickets' => 'Alle Tickets dieser Organisation',
));
'Organization:Overview:UserRequests' => 'Benutzeranfragen dieser Organisation',
'UI-RequestManagementOverview-Last-14-days' => 'Anzahl Benutzeranfragen der letzten 14 Tage',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Offene Benutzeranfragen nach Bearbeiter',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Offene Benutzeranfragen nach Kunde',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Offene Benutzeranfragen nach Status',
'UI-RequestManagementOverview-OpenRequestByType' => 'Offene Benutzeranfragen nach Typ',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Benutzeranfragen der letzten 14 Tage nach Typ',
'UI:WelcomeMenu:MyAssignedCalls' => 'Mir zugewiesene Benutzeranfragen',
]);

395
datamodels/2.x/itop-request-mgmt-itil/dictionaries/es_cr.dict.itop-request-mgmt-itil.php
View File

@@ -1,86 +1,34 @@
<?php
/*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license http://opensource.org/licenses/AGPL-3.0
* @traductor Miguel Turrubiates <miguel_tf@yahoo.com>
/**
* Localized data
*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license https://opensource.org/licenses/AGPL-3.0
*
*/
Dict::Add('ES CR', 'Spanish', 'Español, Castellano', array(
'Menu:RequestManagement' => 'Administración de Requerimientos',
'Menu:RequestManagement+' => 'Administración de Requerimientos',
'Menu:RequestManagementProvider' => 'Proveedor de Mesa de Ayuda',
'Menu:RequestManagementProvider+' => 'Proveedor de Mesa de Ayuda',
'Menu:UserRequest:Provider' => 'Requerimientos Abiertos transferidos a Proveedor',
'Menu:UserRequest:Provider+' => 'Requerimientos Abiertos transferidos a Proveedor',
'Menu:UserRequest:Overview' => 'Resumen de Requerimientos',
'Menu:UserRequest:Overview+' => 'Resumen de Requerimientos',
'Menu:NewUserRequest' => 'Nuevo Requerimiento',
'Menu:NewUserRequest+' => 'Nuevo Requerimiento',
'Menu:SearchUserRequests' => 'Búsqueda de Requerimientos',
'Menu:SearchUserRequests+' => 'Búsqueda de Requerimientos',
'Menu:UserRequest:Shortcuts' => 'Acceso Rápido',
'Menu:UserRequest:Shortcuts+' => 'Acceso Rápido',
'Menu:UserRequest:MyRequests' => 'Requerimientos Asignados a Mí',
'Menu:UserRequest:MyRequests+' => 'Requerimientos Asignados a Mí (como Analista)',
'Menu:UserRequest:MySupportRequests' => 'Llamadas de Soporte Asignadas a Mí',
'Menu:UserRequest:MySupportRequests+' => 'Llamadas de Soporte Asignadas a Mí (como Analista)',
'Menu:UserRequest:EscalatedRequests' => 'Requerimientos Escalados',
'Menu:UserRequest:EscalatedRequests+' => 'Requerimientos Escalados',
'Menu:UserRequest:OpenRequests' => 'Requerimientos Abiertos',
'Menu:UserRequest:OpenRequests+' => 'Requerimientos Abiertos',
'UI:WelcomeMenu:MyAssignedCalls' => 'Requerimientos asignados a Mí',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requerimientos por Tipo de los Últimos 14 días',
'UI-RequestManagementOverview-Last-14-days' => 'Número de Requerimientos de los Últimos 14 días',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Requerimientos Abiertos por Estatus',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Requerimientos Abiertos por Analista',
'UI-RequestManagementOverview-OpenRequestByType' => 'Requerimientos Abiertos por Tipo',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Requerimientos Abiertos por Cliente',
'Class:UserRequest:KnownErrorList' => 'Errores Conocidos',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
));
// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+
//
// Class: UserRequest
//
Dict::Add('ES CR', 'Spanish', 'Español, Castellano', array(
/**
* @author Miguel Turrubiates <miguel_tf@yahoo.com>
*
*/
Dict::Add('ES CR', 'Spanish', 'Español, Castellano', [
'Class:UserRequest' => 'Requerimiento',
'Class:UserRequest+' => 'Requerimiento',
'Class:UserRequest/Attribute:status' => 'Estatus',
'Class:UserRequest/Attribute:status+' => 'Estatus',
'Class:UserRequest/Attribute:status/Value:new' => 'Nuevo',
'Class:UserRequest/Attribute:status/Value:new+' => 'Nuevo',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Escalado por Tiempo de Asignación',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => 'Escalado por Tiempo de Asignación',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Asignado',
'Class:UserRequest/Attribute:status/Value:assigned+' => 'Asignado',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Escalado por Tiempo de Solución',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => 'Escalado por Tiempo de Solución',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Esperando Aprobación',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => 'Esperando Aprobación',
'Class:UserRequest/Attribute:status/Value:approved' => 'Aprobado',
'Class:UserRequest/Attribute:status/Value:approved+' => 'Aprobado',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rechazado',
'Class:UserRequest/Attribute:status/Value:rejected+' => 'Rechazado',
'Class:UserRequest/Attribute:status/Value:pending' => 'Pendiente',
'Class:UserRequest/Attribute:status/Value:pending+' => 'Pendiente',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Solucionado',
'Class:UserRequest/Attribute:status/Value:resolved+' => 'Solucionado',
'Class:UserRequest/Attribute:status/Value:closed' => 'Cerrado',
'Class:UserRequest/Attribute:status/Value:closed+' => 'Cerrado',
'Class:UserRequest/Attribute:request_type' => 'Tipo de Reporte',
'Class:UserRequest/Attribute:request_type+' => 'Tipo de Reporte',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Requerimiento de Servicio',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Requerimiento de Servicio',
'Class:UserRequest/Attribute:approver_email' => 'Correo Electrónico del Aprobador',
'Class:UserRequest/Attribute:approver_email+' => 'Correo Electrónico del Aprobador',
'Class:UserRequest/Attribute:approver_id' => 'Aprobador',
'Class:UserRequest/Attribute:approver_id+' => 'Aprobador',
'Class:UserRequest/Attribute:assignment_date' => 'Fecha de Asignación',
'Class:UserRequest/Attribute:assignment_date+' => 'Fecha de Asignación',
'Class:UserRequest/Attribute:cumulatedpending' => 'Espera Acumulada',
'Class:UserRequest/Attribute:cumulatedpending+' => 'Espera Acumulada',
'Class:UserRequest/Attribute:escalation_flag' => 'Bandera de Escalamiento',
'Class:UserRequest/Attribute:escalation_flag+' => 'Bandera de Escalamiento',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'No',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Si',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Si',
'Class:UserRequest/Attribute:escalation_reason' => 'Motivo de Escalamiento',
'Class:UserRequest/Attribute:escalation_reason+' => 'Motivo de Escalamiento',
'Class:UserRequest/Attribute:impact' => 'Impacto',
'Class:UserRequest/Attribute:impact+' => 'Impacto',
'Class:UserRequest/Attribute:impact/Value:1' => 'Un Departamento',
@@ -89,6 +37,42 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', array(
'Class:UserRequest/Attribute:impact/Value:2+' => 'Un Servicio',
'Class:UserRequest/Attribute:impact/Value:3' => 'Una Persona',
'Class:UserRequest/Attribute:impact/Value:3+' => 'Una Persona',
'Class:UserRequest/Attribute:last_pending_date' => 'Última Fecha de Espera',
'Class:UserRequest/Attribute:last_pending_date+' => 'Última Fecha de Espera',
'Class:UserRequest/Attribute:origin' => 'Origen',
'Class:UserRequest/Attribute:origin+' => 'Origen',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Correo-e',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Correo-e',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoreo',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Monitoreo',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Teléfono',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Teléfono',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Portal',
'Class:UserRequest/Attribute:parent_change_id' => 'Cambio Padre',
'Class:UserRequest/Attribute:parent_change_id+' => 'Cambio Padre',
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref. Cambio',
'Class:UserRequest/Attribute:parent_change_ref+' => 'Ref. Cambio',
'Class:UserRequest/Attribute:parent_incident_id' => 'Incidente Padre',
'Class:UserRequest/Attribute:parent_incident_id+' => 'Incidente Padre',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Ref. Inciente Padre',
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => 'Problema Padre',
'Class:UserRequest/Attribute:parent_problem_id+' => 'Problema Padre',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref. Problema',
'Class:UserRequest/Attribute:parent_problem_ref+' => 'Ref. Problema',
'Class:UserRequest/Attribute:parent_request_id' => 'Requerimiento Padre',
'Class:UserRequest/Attribute:parent_request_id+' => 'Requerimiento Padre',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => 'parent_request_id_friendlyname',
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref. Requerimiento',
'Class:UserRequest/Attribute:parent_request_ref+' => 'Ref. Requerimiento',
'Class:UserRequest/Attribute:pending_reason' => 'Motivo Pendiente',
'Class:UserRequest/Attribute:pending_reason+' => 'Motivo Pendiente',
'Class:UserRequest/Attribute:priority' => 'Prioridad',
'Class:UserRequest/Attribute:priority+' => 'Prioridad',
'Class:UserRequest/Attribute:priority/Value:1' => 'Crítica',
@@ -99,76 +83,14 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', array(
'Class:UserRequest/Attribute:priority/Value:3+' => 'Media',
'Class:UserRequest/Attribute:priority/Value:4' => 'Baja',
'Class:UserRequest/Attribute:priority/Value:4+' => 'Baja',
'Class:UserRequest/Attribute:urgency' => 'Urgencia',
'Class:UserRequest/Attribute:urgency+' => 'Urgencia',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Crítica',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Critica',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Alta',
'Class:UserRequest/Attribute:urgency/Value:2+' => 'Alta',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Media',
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Media',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Baja',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Baja',
'Class:UserRequest/Attribute:origin' => 'Origen',
'Class:UserRequest/Attribute:origin+' => 'Origen',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Correo-e',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Correo-e',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoreo',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Monitoreo',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Teléfono',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Teléfono',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Portal',
'Class:UserRequest/Attribute:approver_id' => 'Aprobador',
'Class:UserRequest/Attribute:approver_id+' => 'Aprobador',
'Class:UserRequest/Attribute:approver_email' => 'Correo Electrónico del Aprobador',
'Class:UserRequest/Attribute:approver_email+' => 'Correo Electrónico del Aprobador',
'Class:UserRequest/Attribute:service_id' => 'Servicio',
'Class:UserRequest/Attribute:service_id+' => 'Servicio',
'Class:UserRequest/Attribute:service_name' => 'Servicio',
'Class:UserRequest/Attribute:service_name+' => 'Servicio',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Subcategoría',
'Class:UserRequest/Attribute:servicesubcategory_id+' => 'Subcategoría',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Subcategoría',
'Class:UserRequest/Attribute:servicesubcategory_name+' => 'Subcategoría de Servicio',
'Class:UserRequest/Attribute:escalation_flag' => 'Bandera de Escalamiento',
'Class:UserRequest/Attribute:escalation_flag+' => 'Bandera de Escalamiento',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'No',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Si',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Si',
'Class:UserRequest/Attribute:escalation_reason' => 'Motivo de Escalamiento',
'Class:UserRequest/Attribute:escalation_reason+' => 'Motivo de Escalamiento',
'Class:UserRequest/Attribute:assignment_date' => 'Fecha de Asignación',
'Class:UserRequest/Attribute:assignment_date+' => 'Fecha de Asignación',
'Class:UserRequest/Attribute:resolution_date' => 'Fecha de Solución',
'Class:UserRequest/Attribute:resolution_date+' => 'Fecha de Solución',
'Class:UserRequest/Attribute:last_pending_date' => 'Última Fecha de Espera',
'Class:UserRequest/Attribute:last_pending_date+' => 'Última Fecha de Espera',
'Class:UserRequest/Attribute:cumulatedpending' => 'Espera Acumulada',
'Class:UserRequest/Attribute:cumulatedpending+' => 'Espera Acumulada',
'Class:UserRequest/Attribute:tto' => 'TDA - Tiempo de Asignación',
'Class:UserRequest/Attribute:tto+' => 'Tiempo de Asignación',
'Class:UserRequest/Attribute:ttr' => 'TDS - Tiempo de Solución',
'Class:UserRequest/Attribute:ttr+' => 'Tiempo de Solución',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Límite de Tiempo de Asignación',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => 'Límite de Tiempo de Asignación',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA de Tiempo de Asignanción Cumplido',
'Class:UserRequest/Attribute:sla_tto_passed+' => 'SLA de Tiempo de Asignanción Cumplido',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA de Tiempo de Asignación Excedído',
'Class:UserRequest/Attribute:sla_tto_over+' => 'SLA de Tiempo de Asignación Excedído',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Límite de Tiempo de Solución',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => 'Límite de Tiempo de Solución',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA de Tiempo de Solución Cumplido',
'Class:UserRequest/Attribute:sla_ttr_passed+' => 'SLA de Tiempo de Solución Cumplido',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA de Tiempo de Solución Excedído',
'Class:UserRequest/Attribute:sla_ttr_over+' => 'SLA de Tiempo de Solución Excedído',
'Class:UserRequest/Attribute:time_spent' => 'Tiempo Utilizado',
'Class:UserRequest/Attribute:time_spent+' => 'Tiempo Utilizado',
'Class:UserRequest/Attribute:public_log' => 'Bitácora Pública',
'Class:UserRequest/Attribute:public_log+' => 'Bitácora Pública',
'Class:UserRequest/Attribute:related_request_list' => 'Requerimientos Hijo',
'Class:UserRequest/Attribute:related_request_list+' => 'Requerimientos Hijo',
'Class:UserRequest/Attribute:request_type' => 'Tipo de Reporte',
'Class:UserRequest/Attribute:request_type+' => 'Tipo de Reporte',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Requerimiento de Servicio',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Requerimiento de Servicio',
'Class:UserRequest/Attribute:resolution_code' => 'Código de Solución',
'Class:UserRequest/Attribute:resolution_code+' => 'Código de Solución',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Asistencia',
@@ -185,30 +107,70 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', array(
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'Actualización de Sistema',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Capacitación',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'Capacitación',
'Class:UserRequest/Attribute:resolution_date' => 'Fecha de Solución',
'Class:UserRequest/Attribute:resolution_date+' => 'Fecha de Solución',
'Class:UserRequest/Attribute:service_id' => 'Servicio',
'Class:UserRequest/Attribute:service_id+' => 'Servicio',
'Class:UserRequest/Attribute:service_name' => 'Servicio',
'Class:UserRequest/Attribute:service_name+' => 'Servicio',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Subcategoría',
'Class:UserRequest/Attribute:servicesubcategory_id+' => 'Subcategoría',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Subcategoría',
'Class:UserRequest/Attribute:servicesubcategory_name+' => 'Subcategoría de Servicio',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA de Tiempo de Asignación Excedído',
'Class:UserRequest/Attribute:sla_tto_over+' => 'SLA de Tiempo de Asignación Excedído',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA de Tiempo de Asignanción Cumplido',
'Class:UserRequest/Attribute:sla_tto_passed+' => 'SLA de Tiempo de Asignanción Cumplido',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA de Tiempo de Solución Excedído',
'Class:UserRequest/Attribute:sla_ttr_over+' => 'SLA de Tiempo de Solución Excedído',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA de Tiempo de Solución Cumplido',
'Class:UserRequest/Attribute:sla_ttr_passed+' => 'SLA de Tiempo de Solución Cumplido',
'Class:UserRequest/Attribute:solution' => 'Solución',
'Class:UserRequest/Attribute:solution+' => 'Solución',
'Class:UserRequest/Attribute:pending_reason' => 'Motivo Pendiente',
'Class:UserRequest/Attribute:pending_reason+' => 'Motivo Pendiente',
'Class:UserRequest/Attribute:parent_request_id' => 'Requerimiento Padre',
'Class:UserRequest/Attribute:parent_request_id+' => 'Requerimiento Padre',
'Class:UserRequest/Attribute:parent_incident_id' => 'Incidente Padre',
'Class:UserRequest/Attribute:parent_incident_id+' => 'Incidente Padre',
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref. Requerimiento',
'Class:UserRequest/Attribute:parent_request_ref+' => 'Ref. Requerimiento',
'Class:UserRequest/Attribute:parent_problem_id' => 'Problema Padre',
'Class:UserRequest/Attribute:parent_problem_id+' => 'Problema Padre',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref. Problema',
'Class:UserRequest/Attribute:parent_problem_ref+' => 'Ref. Problema',
'Class:UserRequest/Attribute:parent_change_id' => 'Cambio Padre',
'Class:UserRequest/Attribute:parent_change_id+' => 'Cambio Padre',
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref. Cambio',
'Class:UserRequest/Attribute:parent_change_ref+' => 'Ref. Cambio',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Ref. Inciente Padre',
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
'Class:UserRequest/Attribute:related_request_list' => 'Requerimientos Hijo',
'Class:UserRequest/Attribute:related_request_list+' => 'Requerimientos Hijo',
'Class:UserRequest/Attribute:public_log' => 'Bitácora Pública',
'Class:UserRequest/Attribute:public_log+' => 'Bitácora Pública',
'Class:UserRequest/Attribute:status' => 'Estatus',
'Class:UserRequest/Attribute:status+' => 'Estatus',
'Class:UserRequest/Attribute:status/Value:approved' => 'Aprobado',
'Class:UserRequest/Attribute:status/Value:approved+' => 'Aprobado',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Asignado',
'Class:UserRequest/Attribute:status/Value:assigned+' => 'Asignado',
'Class:UserRequest/Attribute:status/Value:closed' => 'Cerrado',
'Class:UserRequest/Attribute:status/Value:closed+' => 'Cerrado',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Escalado por Tiempo de Asignación',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => 'Escalado por Tiempo de Asignación',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Escalado por Tiempo de Solución',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => 'Escalado por Tiempo de Solución',
'Class:UserRequest/Attribute:status/Value:new' => 'Nuevo',
'Class:UserRequest/Attribute:status/Value:new+' => 'Nuevo',
'Class:UserRequest/Attribute:status/Value:pending' => 'Pendiente',
'Class:UserRequest/Attribute:status/Value:pending+' => 'Pendiente',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rechazado',
'Class:UserRequest/Attribute:status/Value:rejected+' => 'Rechazado',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Solucionado',
'Class:UserRequest/Attribute:status/Value:resolved+' => 'Solucionado',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Esperando Aprobación',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => 'Esperando Aprobación',
'Class:UserRequest/Attribute:time_spent' => 'Tiempo Utilizado',
'Class:UserRequest/Attribute:time_spent+' => 'Tiempo Utilizado',
'Class:UserRequest/Attribute:tto' => 'TDA - Tiempo de Asignación',
'Class:UserRequest/Attribute:tto+' => 'Tiempo de Asignación',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Límite de Tiempo de Asignación',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => 'Límite de Tiempo de Asignación',
'Class:UserRequest/Attribute:ttr' => 'TDS - Tiempo de Solución',
'Class:UserRequest/Attribute:ttr+' => 'Tiempo de Solución',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Límite de Tiempo de Solución',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => 'Límite de Tiempo de Solución',
'Class:UserRequest/Attribute:urgency' => 'Urgencia',
'Class:UserRequest/Attribute:urgency+' => 'Urgencia',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Crítica',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Critica',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Alta',
'Class:UserRequest/Attribute:urgency/Value:2+' => 'Alta',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Media',
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Media',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Baja',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Baja',
'Class:UserRequest/Attribute:user_comment' => 'Comentarios del Usuario',
'Class:UserRequest/Attribute:user_comment+' => 'Comentarios del Usuario',
'Class:UserRequest/Attribute:user_satisfaction' => 'Satisfacción del Usuario',
'Class:UserRequest/Attribute:user_satisfaction+' => 'Satisfacción del Usuario',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Muy Satisfecho',
@@ -219,42 +181,65 @@ Dict::Add('ES CR', 'Spanish', 'Español, Castellano', array(
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Insatisfecha',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Muy Insatisfecho',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Muy Insatisfecho',
'Class:UserRequest/Attribute:user_comment' => 'Comentarios del Usuario',
'Class:UserRequest/Attribute:user_comment+' => 'Comentarios del Usuario',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => 'parent_request_id_friendlyname',
'Class:UserRequest/Stimulus:ev_assign' => 'Asignar',
'Class:UserRequest/Stimulus:ev_assign+' => 'Asignar',
'Class:UserRequest/Stimulus:ev_reassign' => 'Reasignar',
'Class:UserRequest/Stimulus:ev_reassign+' => 'Reasignar',
'Class:UserRequest/Stimulus:ev_approve' => 'Aprobar',
'Class:UserRequest/Stimulus:ev_approve+' => 'Aprobar',
'Class:UserRequest/Stimulus:ev_reject' => 'Rechazar',
'Class:UserRequest/Stimulus:ev_reject+' => 'Rechazar',
'Class:UserRequest/Stimulus:ev_pending' => 'Pendiente',
'Class:UserRequest/Stimulus:ev_pending+' => 'Pendiente',
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
'Class:UserRequest/Stimulus:ev_timeout+' => 'Timeout',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Solución Automática',
'Class:UserRequest/Stimulus:ev_autoresolve+' => 'Solución Automática',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Cierre Automático',
'Class:UserRequest/Stimulus:ev_autoclose+' => 'Cierre Automático',
'Class:UserRequest/Stimulus:ev_resolve' => 'Marcar como Solucionado',
'Class:UserRequest/Stimulus:ev_resolve+' => 'Marcar como Solucionado',
'Class:UserRequest/Stimulus:ev_close' => 'Cerrar este Ticket',
'Class:UserRequest/Stimulus:ev_close+' => 'Cerrar este Ticket',
'Class:UserRequest/Stimulus:ev_reopen' => 'Reabrir',
'Class:UserRequest/Stimulus:ev_reopen+' => 'Reabrir',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Esperando Aprobación',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => 'Esperando Aprobación',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'No puede asignarse el requerimiento Padre a si mismo',
'Class:UserRequest/Method:ResolveChildTickets' => 'Resolver tickets hijos',
'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascadear la solución a los tickets hijos (ev_autoresolve), y alinear las siguientes características: servicio, equipo, agente, información de solución',
));
Dict::Add('ES CR', 'Spanish', 'Español, Castellano', array(
'Organization:Overview:UserRequests' => 'Requerimientos para esta Organización',
'Class:UserRequest/Stimulus:ev_approve' => 'Aprobar',
'Class:UserRequest/Stimulus:ev_approve+' => 'Aprobar',
'Class:UserRequest/Stimulus:ev_assign' => 'Asignar',
'Class:UserRequest/Stimulus:ev_assign+' => 'Asignar',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Cierre Automático',
'Class:UserRequest/Stimulus:ev_autoclose+' => 'Cierre Automático',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Solución Automática',
'Class:UserRequest/Stimulus:ev_autoresolve+' => 'Solución Automática',
'Class:UserRequest/Stimulus:ev_close' => 'Cerrar este Ticket',
'Class:UserRequest/Stimulus:ev_close+' => 'Cerrar este Ticket',
'Class:UserRequest/Stimulus:ev_pending' => 'Pendiente',
'Class:UserRequest/Stimulus:ev_pending+' => 'Pendiente',
'Class:UserRequest/Stimulus:ev_reassign' => 'Reasignar',
'Class:UserRequest/Stimulus:ev_reassign+' => 'Reasignar',
'Class:UserRequest/Stimulus:ev_reject' => 'Rechazar',
'Class:UserRequest/Stimulus:ev_reject+' => 'Rechazar',
'Class:UserRequest/Stimulus:ev_reopen' => 'Reabrir',
'Class:UserRequest/Stimulus:ev_reopen+' => 'Reabrir',
'Class:UserRequest/Stimulus:ev_resolve' => 'Marcar como Solucionado',
'Class:UserRequest/Stimulus:ev_resolve+' => 'Marcar como Solucionado',
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
'Class:UserRequest/Stimulus:ev_timeout+' => 'Timeout',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Esperando Aprobación',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => 'Esperando Aprobación',
'Class:UserRequest:KnownErrorList' => 'Errores Conocidos',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
'Menu:NewUserRequest' => 'Nuevo Requerimiento',
'Menu:NewUserRequest+' => 'Nuevo Requerimiento',
'Menu:RequestManagement' => 'Administración de Requerimientos',
'Menu:RequestManagement+' => 'Administración de Requerimientos',
'Menu:RequestManagementProvider' => 'Proveedor de Mesa de Ayuda',
'Menu:RequestManagementProvider+' => 'Proveedor de Mesa de Ayuda',
'Menu:SearchUserRequests' => 'Búsqueda de Requerimientos',
'Menu:SearchUserRequests+' => 'Búsqueda de Requerimientos',
'Menu:UserRequest:EscalatedRequests' => 'Requerimientos Escalados',
'Menu:UserRequest:EscalatedRequests+' => 'Requerimientos Escalados',
'Menu:UserRequest:MyRequests' => 'Requerimientos Asignados a Mí',
'Menu:UserRequest:MyRequests+' => 'Requerimientos Asignados a Mí (como Analista)',
'Menu:UserRequest:MySupportRequests' => 'Llamadas de Soporte Asignadas a Mí',
'Menu:UserRequest:MySupportRequests+' => 'Llamadas de Soporte Asignadas a Mí (como Analista)',
'Menu:UserRequest:OpenRequests' => 'Requerimientos Abiertos',
'Menu:UserRequest:OpenRequests+' => 'Requerimientos Abiertos',
'Menu:UserRequest:Overview' => 'Resumen de Requerimientos',
'Menu:UserRequest:Overview+' => 'Resumen de Requerimientos',
'Menu:UserRequest:Provider' => 'Requerimientos Abiertos transferidos a Proveedor',
'Menu:UserRequest:Provider+' => 'Requerimientos Abiertos transferidos a Proveedor',
'Menu:UserRequest:Shortcuts' => 'Acceso Rápido',
'Menu:UserRequest:Shortcuts+' => 'Acceso Rápido',
'Organization:Overview:MyUserRequests' => 'Mis Requerimientos para esta Organización',
'Organization:Overview:Tickets' => 'Tickets para esta Organización',
));
'Organization:Overview:UserRequests' => 'Requerimientos para esta Organización',
'UI-RequestManagementOverview-Last-14-days' => 'Número de Requerimientos de los Últimos 14 días',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Requerimientos Abiertos por Analista',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Requerimientos Abiertos por Cliente',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Requerimientos Abiertos por Estatus',
'UI-RequestManagementOverview-OpenRequestByType' => 'Requerimientos Abiertos por Tipo',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requerimientos por Tipo de los Últimos 14 días',
'UI:WelcomeMenu:MyAssignedCalls' => 'Requerimientos asignados a Mí',
]);

449
datamodels/2.x/itop-request-mgmt-itil/dictionaries/hu.dict.itop-request-mgmt-itil.php
View File

@@ -1,139 +1,25 @@
<?php
/*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license http://opensource.org/licenses/AGPL-3.0
/**
* Localized data
*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license https://opensource.org/licenses/AGPL-3.0
*
*/
Dict::Add('HU HU', 'Hungarian', 'Magyar', array(
'Menu:RequestManagement' => 'Helpdesk',
'Menu:RequestManagement+' => 'Felhasználói kérések kezelése',
'Menu:RequestManagementProvider' => 'Helpdesk szolgáltató',
'Menu:RequestManagementProvider+' => 'Helpdesk szolgáltató',
'Menu:UserRequest:Provider' => 'Szolgáltatónak továbbított nyitott kérelem',
'Menu:UserRequest:Provider+' => '',
'Menu:UserRequest:Overview' => 'Áttekintő',
'Menu:UserRequest:Overview+' => 'Áttekintő oldal',
'Menu:NewUserRequest' => 'Új felhasználói kérelem',
'Menu:NewUserRequest+' => 'Új felhasználói kérelem hibajegy létrehozása',
'Menu:SearchUserRequests' => 'Felhasználói kérelmek keresése',
'Menu:SearchUserRequests+' => 'Felhasználó kérelem hibajegyek keresése',
'Menu:UserRequest:Shortcuts' => 'Gyorsgombok',
'Menu:UserRequest:Shortcuts+' => 'Gyorselérés gombok',
'Menu:UserRequest:MyRequests' => 'Hozzám rendelt kérelmek',
'Menu:UserRequest:MyRequests+' => 'Ügyintézőként hozzám rendelt kérelmek',
'Menu:UserRequest:MySupportRequests' => 'Támogatási kérelmeim',
'Menu:UserRequest:MySupportRequests+' => 'Hozzám rendelt támogatási kérelmek',
'Menu:UserRequest:EscalatedRequests' => 'Sürgős kérelmek',
'Menu:UserRequest:EscalatedRequests+' => 'Sürgős kérelmek',
'Menu:UserRequest:OpenRequests' => 'Nyitott kérelmek',
'Menu:UserRequest:OpenRequests+' => 'Nyitott kérelmek összesítése',
'UI:WelcomeMenu:MyAssignedCalls' => 'Hozzám rendelt kérelmek',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Az elmúlt 14 nap kérelmei típusonként',
'UI-RequestManagementOverview-Last-14-days' => 'Az elmúlt 14 napban érkezett kérelmek száma',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Nyitott kérelmek állapotuk szerint',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Nyitott kérelmek ügyintézőnként',
'UI-RequestManagementOverview-OpenRequestByType' => 'Nyitott kérelmek típusonként',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Nyitott kérelmek ügyfelenként',
'Class:UserRequest:KnownErrorList' => 'Ismert hibák',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
));
// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+
//
// Class: UserRequest
//
Dict::Add('HU HU', 'Hungarian', 'Magyar', array(
/**
*
*/
Dict::Add('HU HU', 'Hungarian', 'Magyar', [
'Class:UserRequest' => 'Felhasználói kérelem',
'Class:UserRequest+' => '~~',
'Class:UserRequest/Attribute:status' => 'Állapot',
'Class:UserRequest/Attribute:status+' => '~~',
'Class:UserRequest/Attribute:status/Value:new' => 'Új',
'Class:UserRequest/Attribute:status/Value:new+' => '~~',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eszkalált TTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Hozzárendelt',
'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eszkalált TTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Jóváhagyásra vár',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
'Class:UserRequest/Attribute:status/Value:approved' => 'Jóváhagyva',
'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Elutasítva',
'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
'Class:UserRequest/Attribute:status/Value:pending' => 'Függőben',
'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Megoldva',
'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
'Class:UserRequest/Attribute:status/Value:closed' => 'Lezárt',
'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
'Class:UserRequest/Attribute:request_type' => 'Kérelem típus',
'Class:UserRequest/Attribute:request_type+' => '~~',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Szolgáltatáskérés',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
'Class:UserRequest/Attribute:impact' => 'Hatása',
'Class:UserRequest/Attribute:impact+' => '~~',
'Class:UserRequest/Attribute:impact/Value:1' => 'Részlegre',
'Class:UserRequest/Attribute:impact/Value:1+' => '~~',
'Class:UserRequest/Attribute:impact/Value:2' => 'Szolgáltatásra',
'Class:UserRequest/Attribute:impact/Value:2+' => '~~',
'Class:UserRequest/Attribute:impact/Value:3' => 'Személyre',
'Class:UserRequest/Attribute:impact/Value:3+' => '~~',
'Class:UserRequest/Attribute:priority' => 'Prioritás',
'Class:UserRequest/Attribute:priority+' => '~~',
'Class:UserRequest/Attribute:priority/Value:1' => 'Kritikus',
'Class:UserRequest/Attribute:priority/Value:1+' => '',
'Class:UserRequest/Attribute:priority/Value:2' => 'Magas',
'Class:UserRequest/Attribute:priority/Value:2+' => '',
'Class:UserRequest/Attribute:priority/Value:3' => 'Közepes',
'Class:UserRequest/Attribute:priority/Value:3+' => '',
'Class:UserRequest/Attribute:priority/Value:4' => 'Alacsony',
'Class:UserRequest/Attribute:priority/Value:4+' => '',
'Class:UserRequest/Attribute:urgency' => 'Sürgősség',
'Class:UserRequest/Attribute:urgency+' => '~~',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Nem várhat',
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Nagyon sürgős',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Sürgős',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Nem sürgős',
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
'Class:UserRequest/Attribute:origin' => 'Eredet',
'Class:UserRequest/Attribute:origin+' => '~~',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Email',
'Class:UserRequest/Attribute:origin/Value:mail+' => '',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Felügyelet',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefon',
'Class:UserRequest/Attribute:origin/Value:phone+' => '',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portál',
'Class:UserRequest/Attribute:origin/Value:portal+' => '',
'Class:UserRequest/Attribute:approver_id' => 'Jóváhagyó',
'Class:UserRequest/Attribute:approver_id+' => '~~',
'Class:UserRequest/Attribute:approver_email' => 'Jóváhagyó email címe',
'Class:UserRequest/Attribute:approver_email+' => '~~',
'Class:UserRequest/Attribute:service_id' => 'Szolgáltatás',
'Class:UserRequest/Attribute:service_id+' => '~~',
'Class:UserRequest/Attribute:service_name' => 'Szolgáltatás név',
'Class:UserRequest/Attribute:service_name+' => '~~',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Szolgáltatás alkategória',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Szolgáltatás alkategória név',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
'Class:UserRequest/Attribute:approver_id' => 'Jóváhagyó',
'Class:UserRequest/Attribute:approver_id+' => '~~',
'Class:UserRequest/Attribute:assignment_date' => 'Megbízási dátum',
'Class:UserRequest/Attribute:assignment_date+' => '~~',
'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulált függőben lévő',
'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
'Class:UserRequest/Attribute:escalation_flag' => 'Sürgős jelzés',
'Class:UserRequest/Attribute:escalation_flag+' => '~~',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nem',
@@ -142,118 +28,217 @@ Dict::Add('HU HU', 'Hungarian', 'Magyar', array(
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
'Class:UserRequest/Attribute:escalation_reason' => 'Sürgősségi ok',
'Class:UserRequest/Attribute:escalation_reason+' => '~~',
'Class:UserRequest/Attribute:assignment_date' => 'Megbízási dátum',
'Class:UserRequest/Attribute:assignment_date+' => '~~',
'Class:UserRequest/Attribute:resolution_date' => 'Megoldási dátum',
'Class:UserRequest/Attribute:resolution_date+' => '~~',
'Class:UserRequest/Attribute:last_pending_date' => 'Függőben lévőség dátum',
'Class:UserRequest/Attribute:impact' => 'Hatása',
'Class:UserRequest/Attribute:impact+' => 'Impact is the severity of the fault, how many end users are affected.~~',
'Class:UserRequest/Attribute:impact/Value:1' => 'Részlegre',
'Class:UserRequest/Attribute:impact/Value:1+' => '~~',
'Class:UserRequest/Attribute:impact/Value:2' => 'Szolgáltatásra',
'Class:UserRequest/Attribute:impact/Value:2+' => '~~',
'Class:UserRequest/Attribute:impact/Value:3' => 'Személyre',
'Class:UserRequest/Attribute:impact/Value:3+' => '~~',
'Class:UserRequest/Attribute:last_pending_date' => 'Függőben lévőség dátum',
'Class:UserRequest/Attribute:last_pending_date+' => '~~',
'Class:UserRequest/Attribute:cumulatedpending' => 'Kumulált függőben lévő',
'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '~~',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '~~',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO határidő',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO letelve',
'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO túllépve',
'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR határidő',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR letelve',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR túllépve',
'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
'Class:UserRequest/Attribute:time_spent' => 'Időráfordítás',
'Class:UserRequest/Attribute:time_spent+' => '~~',
'Class:UserRequest/Attribute:resolution_code' => 'Megoldás kód',
'Class:UserRequest/Attribute:resolution_code+' => '~~',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Támogatás',
'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Programhiba javítás',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Hardver javítás',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Egyéb',
'Class:UserRequest/Attribute:resolution_code/Value:other+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Szoftverfrissítés',
'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'Rendszerfrissítés',
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Oktatás',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
'Class:UserRequest/Attribute:solution' => 'Megoldás',
'Class:UserRequest/Attribute:solution+' => '~~',
'Class:UserRequest/Attribute:pending_reason' => 'Függőben lévőség ok',
'Class:UserRequest/Attribute:pending_reason+' => '~~',
'Class:UserRequest/Attribute:parent_request_id' => 'Fölérendelt kérelem',
'Class:UserRequest/Attribute:parent_request_id+' => '~~',
'Class:UserRequest/Attribute:parent_incident_id' => 'Fölérendelt incidens',
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
'Class:UserRequest/Attribute:parent_request_ref' => 'Referenciaszám',
'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
'Class:UserRequest/Attribute:parent_problem_id' => 'Fölérendelt probléma',
'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Referenciaszám',
'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
'Class:UserRequest/Attribute:parent_change_id' => 'Fölérendelt változás',
'Class:UserRequest/Attribute:parent_change_id+' => '~~',
'Class:UserRequest/Attribute:parent_change_ref' => 'Referenciaszám',
'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Referenciaszám.',
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
'Class:UserRequest/Attribute:related_request_list' => 'Kapcsolódó kérelmek',
'Class:UserRequest/Attribute:related_request_list+' => 'Ehhez a kérelemhez kapcsolódó kérelmek',
'Class:UserRequest/Attribute:public_log' => 'Nyilvános napló',
'Class:UserRequest/Attribute:public_log+' => '~~',
'Class:UserRequest/Attribute:user_satisfaction' => 'Felhasználói elégedettség',
'Class:UserRequest/Attribute:user_satisfaction+' => '~~',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Nagyon elégedett',
'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Viszonylag elégedett',
'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Inkább elégedetlen',
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Nagyon elégedetlen',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'Felhasználói megjegyzés',
'Class:UserRequest/Attribute:user_comment+' => '~~',
'Class:UserRequest/Attribute:origin' => 'Eredet',
'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation~~',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Email',
'Class:UserRequest/Attribute:origin/Value:mail+' => '',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Felügyelet',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefon',
'Class:UserRequest/Attribute:origin/Value:phone+' => '',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portál',
'Class:UserRequest/Attribute:origin/Value:portal+' => '',
'Class:UserRequest/Attribute:parent_change_id' => 'Fölérendelt változás',
'Class:UserRequest/Attribute:parent_change_id+' => '~~',
'Class:UserRequest/Attribute:parent_change_ref' => 'Referenciaszám',
'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
'Class:UserRequest/Attribute:parent_incident_id' => 'Fölérendelt incidens',
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Referenciaszám.',
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
'Class:UserRequest/Attribute:parent_problem_id' => 'Fölérendelt probléma',
'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Referenciaszám',
'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
'Class:UserRequest/Attribute:parent_request_id' => 'Fölérendelt kérelem',
'Class:UserRequest/Attribute:parent_request_id+' => '~~',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
'Class:UserRequest/Stimulus:ev_assign' => 'Hozzárendelés',
'Class:UserRequest/Stimulus:ev_assign+' => '~~',
'Class:UserRequest/Stimulus:ev_reassign' => 'Újra hozzárendelés',
'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
'Class:UserRequest/Attribute:parent_request_ref' => 'Referenciaszám',
'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
'Class:UserRequest/Attribute:pending_reason' => 'Függőben lévőség ok',
'Class:UserRequest/Attribute:pending_reason+' => '~~',
'Class:UserRequest/Attribute:priority' => 'Prioritás',
'Class:UserRequest/Attribute:priority+' => 'Order in which tickets need to be handled~~',
'Class:UserRequest/Attribute:priority/Value:1' => 'Kritikus',
'Class:UserRequest/Attribute:priority/Value:1+' => '',
'Class:UserRequest/Attribute:priority/Value:2' => 'Magas',
'Class:UserRequest/Attribute:priority/Value:2+' => '',
'Class:UserRequest/Attribute:priority/Value:3' => 'Közepes',
'Class:UserRequest/Attribute:priority/Value:3+' => '',
'Class:UserRequest/Attribute:priority/Value:4' => 'Alacsony',
'Class:UserRequest/Attribute:priority/Value:4+' => '',
'Class:UserRequest/Attribute:public_log' => 'Nyilvános napló',
'Class:UserRequest/Attribute:public_log+' => '~~',
'Class:UserRequest/Attribute:related_request_list' => 'Kapcsolódó kérelmek',
'Class:UserRequest/Attribute:related_request_list+' => 'Ehhez a kérelemhez kapcsolódó kérelmek',
'Class:UserRequest/Attribute:request_type' => 'Kérelem típus',
'Class:UserRequest/Attribute:request_type+' => '~~',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Szolgáltatáskérés',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
'Class:UserRequest/Attribute:resolution_code' => 'Megoldás kód',
'Class:UserRequest/Attribute:resolution_code+' => 'What was done to resolve the request?~~',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Támogatás',
'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Programhiba javítás',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair' => 'Hardver javítás',
'Class:UserRequest/Attribute:resolution_code/Value:hardware repair+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:other' => 'Egyéb',
'Class:UserRequest/Attribute:resolution_code/Value:other+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:software patch' => 'Szoftverfrissítés',
'Class:UserRequest/Attribute:resolution_code/Value:software patch+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:system update' => 'Rendszerfrissítés',
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Oktatás',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
'Class:UserRequest/Attribute:resolution_date' => 'Megoldási dátum',
'Class:UserRequest/Attribute:resolution_date+' => '~~',
'Class:UserRequest/Attribute:service_id' => 'Szolgáltatás',
'Class:UserRequest/Attribute:service_id+' => '~~',
'Class:UserRequest/Attribute:service_name' => 'Szolgáltatás név',
'Class:UserRequest/Attribute:service_name+' => '~~',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Szolgáltatás alkategória',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Szolgáltatás alkategória név',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO túllépve',
'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO letelve',
'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR túllépve',
'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR letelve',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
'Class:UserRequest/Attribute:solution' => 'Megoldás',
'Class:UserRequest/Attribute:solution+' => '~~',
'Class:UserRequest/Attribute:status' => 'Állapot',
'Class:UserRequest/Attribute:status+' => '~~',
'Class:UserRequest/Attribute:status/Value:approved' => 'Jóváhagyva',
'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Hozzárendelt',
'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
'Class:UserRequest/Attribute:status/Value:closed' => 'Lezárt',
'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Eszkalált TTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Eszkalált TTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
'Class:UserRequest/Attribute:status/Value:new' => 'Új',
'Class:UserRequest/Attribute:status/Value:new+' => '~~',
'Class:UserRequest/Attribute:status/Value:pending' => 'Függőben',
'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Elutasítva',
'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Megoldva',
'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Jóváhagyásra vár',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
'Class:UserRequest/Attribute:time_spent' => 'Időráfordítás',
'Class:UserRequest/Attribute:time_spent+' => '~~',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => 'Time To Own~~',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO határidő',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve~~',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR határidő',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
'Class:UserRequest/Attribute:urgency' => 'Sürgősség',
'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Nem várhat',
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Nagyon sürgős',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Sürgős',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Nem sürgős',
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'Felhasználói megjegyzés',
'Class:UserRequest/Attribute:user_comment+' => '~~',
'Class:UserRequest/Attribute:user_satisfaction' => 'Felhasználói elégedettség',
'Class:UserRequest/Attribute:user_satisfaction+' => '~~',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Nagyon elégedett',
'Class:UserRequest/Attribute:user_satisfaction/Value:1+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:2' => 'Viszonylag elégedett',
'Class:UserRequest/Attribute:user_satisfaction/Value:2+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:3' => 'Inkább elégedetlen',
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Nagyon elégedetlen',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Nem lehet hozzárendelni a Fölérendelt kérelmet magához a kérelemhez',
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets',
'Class:UserRequest/Method:ResolveChildTickets+' => 'A megoldás kaszkádosítása a kapcsolódó kérésekhez (ev_autoresolve), és a kérés következő jellemzőinek összehangolása: szolgáltatás, csapat, ügyintéző, megoldási információ.',
'Class:UserRequest/Stimulus:ev_approve' => 'Jóváhagyás',
'Class:UserRequest/Stimulus:ev_approve+' => '~~',
'Class:UserRequest/Stimulus:ev_reject' => 'Elutasítás',
'Class:UserRequest/Stimulus:ev_reject+' => '~~',
'Class:UserRequest/Stimulus:ev_pending' => 'Függőben',
'Class:UserRequest/Stimulus:ev_pending+' => '~~',
'Class:UserRequest/Stimulus:ev_timeout' => 'Időtúllépés',
'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatikus megoldás',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
'Class:UserRequest/Stimulus:ev_assign' => 'Hozzárendelés',
'Class:UserRequest/Stimulus:ev_assign+' => '~~',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatikus lezárás',
'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
'Class:UserRequest/Stimulus:ev_resolve' => 'Megoldva',
'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
'Class:UserRequest/Stimulus:ev_close' => 'Lezárás',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatikus megoldás',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
'Class:UserRequest/Stimulus:ev_close' => 'Lezárás',
'Class:UserRequest/Stimulus:ev_close+' => '~~',
'Class:UserRequest/Stimulus:ev_pending' => 'Függőben',
'Class:UserRequest/Stimulus:ev_pending+' => '~~',
'Class:UserRequest/Stimulus:ev_reassign' => 'Újra hozzárendelés',
'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
'Class:UserRequest/Stimulus:ev_reject' => 'Elutasítás',
'Class:UserRequest/Stimulus:ev_reject+' => '~~',
'Class:UserRequest/Stimulus:ev_reopen' => 'Újranyitás',
'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
'Class:UserRequest/Stimulus:ev_resolve' => 'Megoldva',
'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
'Class:UserRequest/Stimulus:ev_timeout' => 'Időtúllépés',
'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Jóváhagyásra vár',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Nem lehet hozzárendelni a Fölérendelt kérelmet magához a kérelemhez',
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets',
'Class:UserRequest/Method:ResolveChildTickets+' => 'A megoldás kaszkádosítása a kapcsolódó kérésekhez (ev_autoresolve), és a kérés következő jellemzőinek összehangolása: szolgáltatás, csapat, ügyintéző, megoldási információ.',
));
Dict::Add('HU HU', 'Hungarian', 'Magyar', array(
'Organization:Overview:UserRequests' => 'Felhasználói kérelmek ebből a szervezeti egységből',
'Organization:Overview:MyUserRequests' => 'Hozzám rendelt kérelmek ebből a szervezeti egységből',
'Class:UserRequest:KnownErrorList' => 'Ismert hibák',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
'Menu:NewUserRequest' => 'Új felhasználói kérelem',
'Menu:NewUserRequest+' => 'Új felhasználói kérelem hibajegy létrehozása',
'Menu:RequestManagement' => 'Helpdesk',
'Menu:RequestManagement+' => 'Felhasználói kérések kezelése',
'Menu:RequestManagementProvider' => 'Helpdesk szolgáltató',
'Menu:RequestManagementProvider+' => 'Helpdesk szolgáltató',
'Menu:SearchUserRequests' => 'Felhasználói kérelmek keresése',
'Menu:SearchUserRequests+' => 'Felhasználó kérelem hibajegyek keresése',
'Menu:UserRequest:EscalatedRequests' => 'Sürgős kérelmek',
'Menu:UserRequest:EscalatedRequests+' => 'Sürgős kérelmek',
'Menu:UserRequest:MyRequests' => 'Hozzám rendelt kérelmek',
'Menu:UserRequest:MyRequests+' => 'Ügyintézőként hozzám rendelt kérelmek',
'Menu:UserRequest:MySupportRequests' => 'Támogatási kérelmeim',
'Menu:UserRequest:MySupportRequests+' => 'Hozzám rendelt támogatási kérelmek',
'Menu:UserRequest:OpenRequests' => 'Nyitott kérelmek',
'Menu:UserRequest:OpenRequests+' => 'Nyitott kérelmek összesítése',
'Menu:UserRequest:Overview' => 'Áttekintő',
'Menu:UserRequest:Overview+' => 'Áttekintő oldal',
'Menu:UserRequest:Provider' => 'Szolgáltatónak továbbított nyitott kérelem',
'Menu:UserRequest:Provider+' => '',
'Menu:UserRequest:Shortcuts' => 'Gyorsgombok',
'Menu:UserRequest:Shortcuts+' => 'Gyorselérés gombok',
'Organization:Overview:MyUserRequests' => 'Hozzám rendelt kérelmek ebből a szervezeti egységből',
'Organization:Overview:Tickets' => 'Hibajegyek ebből a szervezeti egységből',
));
'Organization:Overview:UserRequests' => 'Felhasználói kérelmek ebből a szervezeti egységből',
'UI-RequestManagementOverview-Last-14-days' => 'Az elmúlt 14 napban érkezett kérelmek száma',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Nyitott kérelmek ügyintézőnként',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Nyitott kérelmek ügyfelenként',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Nyitott kérelmek állapotuk szerint',
'UI-RequestManagementOverview-OpenRequestByType' => 'Nyitott kérelmek típusonként',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Az elmúlt 14 nap kérelmei típusonként',
'UI:WelcomeMenu:MyAssignedCalls' => 'Hozzám rendelt kérelmek',
]);

407
datamodels/2.x/itop-request-mgmt-itil/dictionaries/it.dict.itop-request-mgmt-itil.php
View File

@@ -1,139 +1,25 @@
<?php
/*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license http://opensource.org/licenses/AGPL-3.0
/**
* Localized data
*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license https://opensource.org/licenses/AGPL-3.0
*
*/
Dict::Add('IT IT', 'Italian', 'Italiano', array(
'Menu:RequestManagement' => 'Service Request',
'Menu:RequestManagement+' => 'Service Request',
'Menu:RequestManagementProvider' => 'Service Request Fornitore',
'Menu:RequestManagementProvider+' => 'Service Request Fornitore',
'Menu:UserRequest:Provider' => 'Richiesta trasferita al fornitore',
'Menu:UserRequest:Provider+' => 'Richiesta trasferita al fornitore',
'Menu:UserRequest:Overview' => 'Panoramica',
'Menu:UserRequest:Overview+' => 'Panoramica',
'Menu:NewUserRequest' => 'Nuova richeista utente',
'Menu:NewUserRequest+' => 'Creare un nuova richeista utente ticket',
'Menu:SearchUserRequests' => 'Ricerca per richiesta utente',
'Menu:SearchUserRequests+' => 'Ricerca per richiesta utente ticekt',
'Menu:UserRequest:Shortcuts' => 'Scorciatoia',
'Menu:UserRequest:Shortcuts+' => '~~',
'Menu:UserRequest:MyRequests' => 'Richeista asseganata a me',
'Menu:UserRequest:MyRequests+' => 'Richeista asseganata a me ( come Agente)',
'Menu:UserRequest:MySupportRequests' => 'Le mie richieste',
'Menu:UserRequest:MySupportRequests+' => 'Le mie richieste',
'Menu:UserRequest:EscalatedRequests' => 'Richieste importanti',
'Menu:UserRequest:EscalatedRequests+' => 'Richieste importanti',
'Menu:UserRequest:OpenRequests' => 'Tutte le richieste aperte',
'Menu:UserRequest:OpenRequests+' => 'Tutte le richieste aperte',
'UI:WelcomeMenu:MyAssignedCalls' => 'Richieste assegnate a me',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Richieste degli ultimi 14 giorni per tipo',
'UI-RequestManagementOverview-Last-14-days' => 'Numero delle richieste degli ultimi 14 giorni',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Richieste aperte per stato',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Richieste aperte per agente',
'UI-RequestManagementOverview-OpenRequestByType' => 'Richieste aperte per tipo',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Richieste aperte dal cliente',
'Class:UserRequest:KnownErrorList' => 'Errori Conosiuti',
'Class:UserRequest:KnownErrorList+' => 'Errori noti relativi al CI Funzionale collegato al ticket corrente',
));
// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+
//
// Class: UserRequest
//
Dict::Add('IT IT', 'Italian', 'Italiano', array(
/**
*
*/
Dict::Add('IT IT', 'Italian', 'Italiano', [
'Class:UserRequest' => 'Richiesta utente',
'Class:UserRequest+' => '~~',
'Class:UserRequest/Attribute:status' => 'Stati',
'Class:UserRequest/Attribute:status+' => '~~',
'Class:UserRequest/Attribute:status/Value:new' => 'Nuovo',
'Class:UserRequest/Attribute:status/Value:new+' => '~~',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'TTO Sorpassato',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Assegnato',
'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'TTR Sorpassato',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'In attesa di approvazione',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
'Class:UserRequest/Attribute:status/Value:approved' => 'Approvato',
'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rifiutato',
'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
'Class:UserRequest/Attribute:status/Value:pending' => 'In attesa ',
'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Risolto',
'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
'Class:UserRequest/Attribute:status/Value:closed' => 'Chiuso',
'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
'Class:UserRequest/Attribute:request_type' => 'Tipo Richiesta',
'Class:UserRequest/Attribute:request_type+' => '~~',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Richiesta di Servizio',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Richiesta di Servizio',
'Class:UserRequest/Attribute:impact' => 'Impatto',
'Class:UserRequest/Attribute:impact+' => '~~',
'Class:UserRequest/Attribute:impact/Value:1' => 'Un dipartimento',
'Class:UserRequest/Attribute:impact/Value:1+' => '~~',
'Class:UserRequest/Attribute:impact/Value:2' => 'Un servizio',
'Class:UserRequest/Attribute:impact/Value:2+' => '~~',
'Class:UserRequest/Attribute:impact/Value:3' => 'Una persona',
'Class:UserRequest/Attribute:impact/Value:3+' => '~~',
'Class:UserRequest/Attribute:priority' => 'Priorità',
'Class:UserRequest/Attribute:priority+' => '~~',
'Class:UserRequest/Attribute:priority/Value:1' => 'Critica',
'Class:UserRequest/Attribute:priority/Value:1+' => 'Critica',
'Class:UserRequest/Attribute:priority/Value:2' => 'Alta',
'Class:UserRequest/Attribute:priority/Value:2+' => 'Alta',
'Class:UserRequest/Attribute:priority/Value:3' => 'Media',
'Class:UserRequest/Attribute:priority/Value:3+' => 'Media',
'Class:UserRequest/Attribute:priority/Value:4' => 'Bassa',
'Class:UserRequest/Attribute:priority/Value:4+' => 'Bassa',
'Class:UserRequest/Attribute:urgency' => 'Urgenza',
'Class:UserRequest/Attribute:urgency+' => '~~',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Critica',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Critica',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Alta',
'Class:UserRequest/Attribute:urgency/Value:2+' => 'Alta',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Media',
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Media',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Bassa',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Bassa',
'Class:UserRequest/Attribute:origin' => 'Origine',
'Class:UserRequest/Attribute:origin+' => '~~',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Mail',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Monitoring',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefono',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Telefono',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portale',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Portale',
'Class:UserRequest/Attribute:approver_id' => 'Validatore',
'Class:UserRequest/Attribute:approver_id+' => '~~',
'Class:UserRequest/Attribute:approver_email' => 'Mail del Validatore',
'Class:UserRequest/Attribute:approver_email+' => '~~',
'Class:UserRequest/Attribute:service_id' => 'Sevizio',
'Class:UserRequest/Attribute:service_id+' => '~~',
'Class:UserRequest/Attribute:service_name' => 'Nome del servizio',
'Class:UserRequest/Attribute:service_name+' => '~~',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Servizio sottocategoria',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nome del Servizio sottocategoria',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
'Class:UserRequest/Attribute:approver_id' => 'Validatore',
'Class:UserRequest/Attribute:approver_id+' => '~~',
'Class:UserRequest/Attribute:assignment_date' => 'Data di assegnazione',
'Class:UserRequest/Attribute:assignment_date+' => '~~',
'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending',
'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
'Class:UserRequest/Attribute:escalation_flag' => 'Spunta importante',
'Class:UserRequest/Attribute:escalation_flag+' => '~~',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No',
@@ -142,34 +28,70 @@ Dict::Add('IT IT', 'Italian', 'Italiano', array(
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Si',
'Class:UserRequest/Attribute:escalation_reason' => 'Motivo importante',
'Class:UserRequest/Attribute:escalation_reason+' => '~~',
'Class:UserRequest/Attribute:assignment_date' => 'Data di assegnazione',
'Class:UserRequest/Attribute:assignment_date+' => '~~',
'Class:UserRequest/Attribute:resolution_date' => 'Data di risoluzione',
'Class:UserRequest/Attribute:resolution_date+' => '~~',
'Class:UserRequest/Attribute:impact' => 'Impatto',
'Class:UserRequest/Attribute:impact+' => 'Impact is the severity of the fault, how many end users are affected.~~',
'Class:UserRequest/Attribute:impact/Value:1' => 'Un dipartimento',
'Class:UserRequest/Attribute:impact/Value:1+' => '~~',
'Class:UserRequest/Attribute:impact/Value:2' => 'Un servizio',
'Class:UserRequest/Attribute:impact/Value:2+' => '~~',
'Class:UserRequest/Attribute:impact/Value:3' => 'Una persona',
'Class:UserRequest/Attribute:impact/Value:3+' => '~~',
'Class:UserRequest/Attribute:last_pending_date' => 'Ultima data di messa in attesa',
'Class:UserRequest/Attribute:last_pending_date+' => '~~',
'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending',
'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '~~',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '~~',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto superato',
'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA tto over',
'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR Deadline',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA ttr superato',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA ttr over',
'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
'Class:UserRequest/Attribute:time_spent' => 'Tempo di risoluzione',
'Class:UserRequest/Attribute:time_spent+' => '~~',
'Class:UserRequest/Attribute:origin' => 'Origine',
'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation~~',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Mail',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Mail',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Monitoring',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefono',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Telefono',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portale',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Portale',
'Class:UserRequest/Attribute:parent_change_id' => 'Richiesta di Cambio Padre',
'Class:UserRequest/Attribute:parent_change_id+' => '~~',
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref.',
'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
'Class:UserRequest/Attribute:parent_incident_id' => 'Incidente Padre',
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref',
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
'Class:UserRequest/Attribute:parent_problem_id' => 'Problema Padre',
'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref.',
'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
'Class:UserRequest/Attribute:parent_request_id' => 'Richiesta Padre',
'Class:UserRequest/Attribute:parent_request_id+' => '~~',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref.',
'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
'Class:UserRequest/Attribute:pending_reason' => 'Ragione della messa in attesa',
'Class:UserRequest/Attribute:pending_reason+' => '~~',
'Class:UserRequest/Attribute:priority' => 'Priorità',
'Class:UserRequest/Attribute:priority+' => 'Order in which tickets need to be handled~~',
'Class:UserRequest/Attribute:priority/Value:1' => 'Critica',
'Class:UserRequest/Attribute:priority/Value:1+' => 'Critica',
'Class:UserRequest/Attribute:priority/Value:2' => 'Alta',
'Class:UserRequest/Attribute:priority/Value:2+' => 'Alta',
'Class:UserRequest/Attribute:priority/Value:3' => 'Media',
'Class:UserRequest/Attribute:priority/Value:3+' => 'Media',
'Class:UserRequest/Attribute:priority/Value:4' => 'Bassa',
'Class:UserRequest/Attribute:priority/Value:4+' => 'Bassa',
'Class:UserRequest/Attribute:public_log' => 'Log Pubblico',
'Class:UserRequest/Attribute:public_log+' => '~~',
'Class:UserRequest/Attribute:related_request_list' => 'Richeista figlia',
'Class:UserRequest/Attribute:related_request_list+' => 'Tutte le richieste legate a questa richiesta padre',
'Class:UserRequest/Attribute:request_type' => 'Tipo Richiesta',
'Class:UserRequest/Attribute:request_type+' => '~~',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Richiesta di Servizio',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Richiesta di Servizio',
'Class:UserRequest/Attribute:resolution_code' => 'Codice di risoluzione',
'Class:UserRequest/Attribute:resolution_code+' => '~~',
'Class:UserRequest/Attribute:resolution_code+' => 'What was done to resolve the request?~~',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistenza',
'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => 'Assistenza',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Bug risolto',
@@ -184,30 +106,70 @@ Dict::Add('IT IT', 'Italian', 'Italiano', array(
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'Sistema aggiornato',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Formazione',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'Formazione',
'Class:UserRequest/Attribute:resolution_date' => 'Data di risoluzione',
'Class:UserRequest/Attribute:resolution_date+' => '~~',
'Class:UserRequest/Attribute:service_id' => 'Sevizio',
'Class:UserRequest/Attribute:service_id+' => '~~',
'Class:UserRequest/Attribute:service_name' => 'Nome del servizio',
'Class:UserRequest/Attribute:service_name+' => '~~',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Servizio sottocategoria',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nome del Servizio sottocategoria',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA tto over',
'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto superato',
'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA ttr over',
'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA ttr superato',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
'Class:UserRequest/Attribute:solution' => 'Soluzione',
'Class:UserRequest/Attribute:solution+' => '~~',
'Class:UserRequest/Attribute:pending_reason' => 'Ragione della messa in attesa',
'Class:UserRequest/Attribute:pending_reason+' => '~~',
'Class:UserRequest/Attribute:parent_request_id' => 'Richiesta Padre',
'Class:UserRequest/Attribute:parent_request_id+' => '~~',
'Class:UserRequest/Attribute:parent_incident_id' => 'Incidente Padre',
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref.',
'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
'Class:UserRequest/Attribute:parent_problem_id' => 'Problema Padre',
'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref.',
'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
'Class:UserRequest/Attribute:parent_change_id' => 'Richiesta di Cambio Padre',
'Class:UserRequest/Attribute:parent_change_id+' => '~~',
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref.',
'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref',
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
'Class:UserRequest/Attribute:related_request_list' => 'Richeista figlia',
'Class:UserRequest/Attribute:related_request_list+' => 'Tutte le richieste legate a questa richiesta padre',
'Class:UserRequest/Attribute:public_log' => 'Log Pubblico',
'Class:UserRequest/Attribute:public_log+' => '~~',
'Class:UserRequest/Attribute:status' => 'Stati',
'Class:UserRequest/Attribute:status+' => '~~',
'Class:UserRequest/Attribute:status/Value:approved' => 'Approvato',
'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Assegnato',
'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
'Class:UserRequest/Attribute:status/Value:closed' => 'Chiuso',
'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'TTO Sorpassato',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'TTR Sorpassato',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
'Class:UserRequest/Attribute:status/Value:new' => 'Nuovo',
'Class:UserRequest/Attribute:status/Value:new+' => '~~',
'Class:UserRequest/Attribute:status/Value:pending' => 'In attesa ',
'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rifiutato',
'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Risolto',
'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'In attesa di approvazione',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
'Class:UserRequest/Attribute:time_spent' => 'Tempo di risoluzione',
'Class:UserRequest/Attribute:time_spent+' => '~~',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => 'Time To Own~~',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve~~',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR Deadline',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
'Class:UserRequest/Attribute:urgency' => 'Urgenza',
'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Critica',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Critica',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Alta',
'Class:UserRequest/Attribute:urgency/Value:2+' => 'Alta',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Media',
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Media',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Bassa',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Bassa',
'Class:UserRequest/Attribute:user_comment' => 'Commento utente',
'Class:UserRequest/Attribute:user_comment+' => '~~',
'Class:UserRequest/Attribute:user_satisfaction' => 'Soddisfazione Utente',
'Class:UserRequest/Attribute:user_satisfaction+' => '~~',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Veramente soddisfatto',
@@ -218,42 +180,65 @@ Dict::Add('IT IT', 'Italian', 'Italiano', array(
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Piuttosto insoddisfatto',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Veramente insoddisfatto',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Veramente insoddisfatto',
'Class:UserRequest/Attribute:user_comment' => 'Commento utente',
'Class:UserRequest/Attribute:user_comment+' => '~~',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
'Class:UserRequest/Stimulus:ev_assign' => 'Assegna',
'Class:UserRequest/Stimulus:ev_assign+' => '~~',
'Class:UserRequest/Stimulus:ev_reassign' => 'Ri-Assgna',
'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
'Class:UserRequest/Stimulus:ev_approve' => 'Approva ',
'Class:UserRequest/Stimulus:ev_approve+' => '~~',
'Class:UserRequest/Stimulus:ev_reject' => 'Rifiuta',
'Class:UserRequest/Stimulus:ev_reject+' => '~~',
'Class:UserRequest/Stimulus:ev_pending' => 'In attesa',
'Class:UserRequest/Stimulus:ev_pending+' => '~~',
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Risoluzione automatica',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Chiusura automatica',
'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
'Class:UserRequest/Stimulus:ev_resolve' => 'Segna come risolto',
'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
'Class:UserRequest/Stimulus:ev_close' => 'Chiudi questa richiesta',
'Class:UserRequest/Stimulus:ev_close+' => '~~',
'Class:UserRequest/Stimulus:ev_reopen' => 'Ri-Apri',
'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'In attesa di approvazione',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Non si può assegnare una richiesta padre a se stesso',
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets',
'Class:UserRequest/Method:ResolveChildTickets+' => 'Risoluzione a cascata delle richieste figlie (ev_autoresolve), e allineare le seguenti caratteristiche: servizio, team, agente e risoluzione',
));
Dict::Add('IT IT', 'Italian', 'Italiano', array(
'Organization:Overview:UserRequests' => 'Richieste utente per questa organizzazione',
'Class:UserRequest/Stimulus:ev_approve' => 'Approva ',
'Class:UserRequest/Stimulus:ev_approve+' => '~~',
'Class:UserRequest/Stimulus:ev_assign' => 'Assegna',
'Class:UserRequest/Stimulus:ev_assign+' => '~~',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Chiusura automatica',
'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Risoluzione automatica',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
'Class:UserRequest/Stimulus:ev_close' => 'Chiudi questa richiesta',
'Class:UserRequest/Stimulus:ev_close+' => '~~',
'Class:UserRequest/Stimulus:ev_pending' => 'In attesa',
'Class:UserRequest/Stimulus:ev_pending+' => '~~',
'Class:UserRequest/Stimulus:ev_reassign' => 'Ri-Assgna',
'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
'Class:UserRequest/Stimulus:ev_reject' => 'Rifiuta',
'Class:UserRequest/Stimulus:ev_reject+' => '~~',
'Class:UserRequest/Stimulus:ev_reopen' => 'Ri-Apri',
'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
'Class:UserRequest/Stimulus:ev_resolve' => 'Segna come risolto',
'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'In attesa di approvazione',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
'Class:UserRequest:KnownErrorList' => 'Errori Conosiuti',
'Class:UserRequest:KnownErrorList+' => 'Errori noti relativi al CI Funzionale collegato al ticket corrente',
'Menu:NewUserRequest' => 'Nuova richeista utente',
'Menu:NewUserRequest+' => 'Creare un nuova richeista utente ticket',
'Menu:RequestManagement' => 'Service Request',
'Menu:RequestManagement+' => 'Service Request',
'Menu:RequestManagementProvider' => 'Service Request Fornitore',
'Menu:RequestManagementProvider+' => 'Service Request Fornitore',
'Menu:SearchUserRequests' => 'Ricerca per richiesta utente',
'Menu:SearchUserRequests+' => 'Ricerca per richiesta utente ticekt',
'Menu:UserRequest:EscalatedRequests' => 'Richieste importanti',
'Menu:UserRequest:EscalatedRequests+' => 'Richieste importanti',
'Menu:UserRequest:MyRequests' => 'Richeista asseganata a me',
'Menu:UserRequest:MyRequests+' => 'Richeista asseganata a me ( come Agente)',
'Menu:UserRequest:MySupportRequests' => 'Le mie richieste',
'Menu:UserRequest:MySupportRequests+' => 'Le mie richieste',
'Menu:UserRequest:OpenRequests' => 'Tutte le richieste aperte',
'Menu:UserRequest:OpenRequests+' => 'Tutte le richieste aperte',
'Menu:UserRequest:Overview' => 'Panoramica',
'Menu:UserRequest:Overview+' => 'Panoramica',
'Menu:UserRequest:Provider' => 'Richiesta trasferita al fornitore',
'Menu:UserRequest:Provider+' => 'Richiesta trasferita al fornitore',
'Menu:UserRequest:Shortcuts' => 'Scorciatoia',
'Menu:UserRequest:Shortcuts+' => '~~',
'Organization:Overview:MyUserRequests' => 'Le mie richieste per questa organizzazione',
'Organization:Overview:Tickets' => 'Ticket per questa organizzazione',
));
'Organization:Overview:UserRequests' => 'Richieste utente per questa organizzazione',
'UI-RequestManagementOverview-Last-14-days' => 'Numero delle richieste degli ultimi 14 giorni',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Richieste aperte per agente',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Richieste aperte dal cliente',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Richieste aperte per stato',
'UI-RequestManagementOverview-OpenRequestByType' => 'Richieste aperte per tipo',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Richieste degli ultimi 14 giorni per tipo',
'UI:WelcomeMenu:MyAssignedCalls' => 'Richieste assegnate a me',
]);

393
datamodels/2.x/itop-request-mgmt-itil/dictionaries/ja.dict.itop-request-mgmt-itil.php
View File

@@ -1,85 +1,33 @@
<?php
/*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license http://opensource.org/licenses/AGPL-3.0
/**
* Localized data
*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license https://opensource.org/licenses/AGPL-3.0
*
*/
Dict::Add('JA JP', 'Japanese', '日本語', array(
'Menu:RequestManagement' => 'ヘルプデスク',
'Menu:RequestManagement+' => 'ヘルプデスクk',
'Menu:RequestManagementProvider' => 'ヘルプデスクプロバイダー',
'Menu:RequestManagementProvider+' => 'ヘルプディスクプロバイダー',
'Menu:UserRequest:Provider' => 'プロバイダーに移管されたオープンな要求',
'Menu:UserRequest:Provider+' => 'プロバイダーに移管されたオープンな要求',
'Menu:UserRequest:Overview' => '概要',
'Menu:UserRequest:Overview+' => '概要',
'Menu:NewUserRequest' => '新規ユーザ要求',
'Menu:NewUserRequest+' => '新規ユーザ要求チケットの作成',
'Menu:SearchUserRequests' => 'ユーザ要求検索',
'Menu:SearchUserRequests+' => 'ユーザ要求チケットの検索',
'Menu:UserRequest:Shortcuts' => 'ショートカット',
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => '私に割り当てられた要求',
'Menu:UserRequest:MyRequests+' => '私に割り当てられた要求（エージェントとして）',
'Menu:UserRequest:MySupportRequests' => '私のサポートコール',
'Menu:UserRequest:MySupportRequests+' => '私のサポートコール',
'Menu:UserRequest:EscalatedRequests' => 'エスカレートされた要求',
'Menu:UserRequest:EscalatedRequests+' => 'エスカレートされた要求',
'Menu:UserRequest:OpenRequests' => '全てのオープンな要求',
'Menu:UserRequest:OpenRequests+' => '全てのオープンな要求',
'UI:WelcomeMenu:MyAssignedCalls' => '私に割り当てられた要求',
'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近14日間のタイプ別要求',
'UI-RequestManagementOverview-Last-14-days' => '最近14日間の要求数',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'ステータス別のオープンなリクエスト',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'エージェント別のオープンなリクエスト',
'UI-RequestManagementOverview-OpenRequestByType' => 'タイプ別のオープンなリクエスト',
'UI-RequestManagementOverview-OpenRequestByCustomer' => '顧客別のオープンなリクエスト',
'Class:UserRequest:KnownErrorList' => '既知のエラー',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
));
// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+
//
// Class: UserRequest
//
Dict::Add('JA JP', 'Japanese', '日本語', array(
/**
*
*/
Dict::Add('JA JP', 'Japanese', '日本語', [
'Class:UserRequest' => 'ユーザ要求',
'Class:UserRequest+' => '',
'Class:UserRequest/Attribute:status' => '状態',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:new' => '新規',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'エスカレーションTTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => '割り当て済み',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'エスカレーションTTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => '承認待ち',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => '承認済み',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => '否認済み',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => '保留中',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => '解決済み',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'クローズ',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:request_type' => '要求タイプ',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'サービス要求',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'サービス要求',
'Class:UserRequest/Attribute:approver_email' => '承認者メール',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:approver_id' => '承認者',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:assignment_date' => '割り当て日',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => '合計保留',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'エスカレーションフラグ',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'いいえ',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'いいえ',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'はい',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'はい',
'Class:UserRequest/Attribute:escalation_reason' => 'エスカレーションの理由',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:impact' => 'インパクト',
'Class:UserRequest/Attribute:impact+' => '',
'Class:UserRequest/Attribute:impact/Value:1' => '部門',
@@ -88,6 +36,42 @@ Dict::Add('JA JP', 'Japanese', '日本語', array(
'Class:UserRequest/Attribute:impact/Value:2+' => '',
'Class:UserRequest/Attribute:impact/Value:3' => '人',
'Class:UserRequest/Attribute:impact/Value:3+' => '',
'Class:UserRequest/Attribute:last_pending_date' => '最後の保留日',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:origin' => '起源',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'メール',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'メール',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'モニタリング',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'モニタリング',
'Class:UserRequest/Attribute:origin/Value:phone' => '電話',
'Class:UserRequest/Attribute:origin/Value:phone+' => '電話',
'Class:UserRequest/Attribute:origin/Value:portal' => 'ポータル',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'ポータル',
'Class:UserRequest/Attribute:parent_change_id' => '親変更',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => '参照変更',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => '親インシデント',
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
'Class:UserRequest/Attribute:parent_problem_id' => '親問題',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => '参照問題',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_request_id' => '親要求',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => '親要求id名',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => '参照要求',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:pending_reason' => '保留理由',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:priority' => '優先度',
'Class:UserRequest/Attribute:priority+' => '',
'Class:UserRequest/Attribute:priority/Value:1' => '最優先',
@@ -98,76 +82,14 @@ Dict::Add('JA JP', 'Japanese', '日本語', array(
'Class:UserRequest/Attribute:priority/Value:3+' => '中',
'Class:UserRequest/Attribute:priority/Value:4' => '低',
'Class:UserRequest/Attribute:priority/Value:4+' => '低',
'Class:UserRequest/Attribute:urgency' => '緊急度',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => '至急',
'Class:UserRequest/Attribute:urgency/Value:1+' => '至急',
'Class:UserRequest/Attribute:urgency/Value:2' => '高',
'Class:UserRequest/Attribute:urgency/Value:2+' => '高',
'Class:UserRequest/Attribute:urgency/Value:3' => '中',
'Class:UserRequest/Attribute:urgency/Value:3+' => '中',
'Class:UserRequest/Attribute:urgency/Value:4' => '低',
'Class:UserRequest/Attribute:urgency/Value:4+' => '低',
'Class:UserRequest/Attribute:origin' => '起源',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'メール',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'メール',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'モニタリング',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'モニタリング',
'Class:UserRequest/Attribute:origin/Value:phone' => '電話',
'Class:UserRequest/Attribute:origin/Value:phone+' => '電話',
'Class:UserRequest/Attribute:origin/Value:portal' => 'ポータル',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'ポータル',
'Class:UserRequest/Attribute:approver_id' => '承認者',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:approver_email' => '承認者メール',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:service_id' => 'サービス',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'サービス名',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'サービスサブカテゴリ',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'サービスサブカテゴリ名',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'エスカレーションフラグ',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'いいえ',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'いいえ',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'はい',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'はい',
'Class:UserRequest/Attribute:escalation_reason' => 'エスカレーションの理由',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:assignment_date' => '割り当て日',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:resolution_date' => '解決日',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:last_pending_date' => '最後の保留日',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => '合計保留',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO期限',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto 合格',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA tto オーバー',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR期限',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA ttr 合格',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA ttr オーバー',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:time_spent' => '解決遅れ',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:public_log' => '公開ログ',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:related_request_list' => '子要求',
'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
'Class:UserRequest/Attribute:request_type' => '要求タイプ',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'サービス要求',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'サービス要求',
'Class:UserRequest/Attribute:resolution_code' => '解決コード',
'Class:UserRequest/Attribute:resolution_code+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => '補助',
@@ -184,30 +106,70 @@ Dict::Add('JA JP', 'Japanese', '日本語', array(
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'システム更新',
'Class:UserRequest/Attribute:resolution_code/Value:training' => '研修',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '研修',
'Class:UserRequest/Attribute:resolution_date' => '解決日',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:service_id' => 'サービス',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'サービス名',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'サービスサブカテゴリ',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'サービスサブカテゴリ名',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA tto オーバー',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto 合格',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA ttr オーバー',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA ttr 合格',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:solution' => '解決',
'Class:UserRequest/Attribute:solution+' => '',
'Class:UserRequest/Attribute:pending_reason' => '保留理由',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:parent_request_id' => '親要求',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => '親インシデント',
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
'Class:UserRequest/Attribute:parent_request_ref' => '参照要求',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => '親問題',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => '参照問題',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_change_id' => '親変更',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => '参照変更',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
'Class:UserRequest/Attribute:related_request_list' => '子要求',
'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
'Class:UserRequest/Attribute:public_log' => '公開ログ',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:status' => '状態',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => '承認済み',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => '割り当て済み',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'クローズ',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'エスカレーションTTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'エスカレーションTTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:new' => '新規',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => '保留中',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => '否認済み',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => '解決済み',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => '承認待ち',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:time_spent' => '解決遅れ',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO期限',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR期限',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
'Class:UserRequest/Attribute:urgency' => '緊急度',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => '至急',
'Class:UserRequest/Attribute:urgency/Value:1+' => '至急',
'Class:UserRequest/Attribute:urgency/Value:2' => '高',
'Class:UserRequest/Attribute:urgency/Value:2+' => '高',
'Class:UserRequest/Attribute:urgency/Value:3' => '中',
'Class:UserRequest/Attribute:urgency/Value:3+' => '中',
'Class:UserRequest/Attribute:urgency/Value:4' => '低',
'Class:UserRequest/Attribute:urgency/Value:4+' => '低',
'Class:UserRequest/Attribute:user_comment' => 'ユーザコメント',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:user_satisfaction' => 'ユーザ満足度',
'Class:UserRequest/Attribute:user_satisfaction+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => '非常に満足',
@@ -218,42 +180,65 @@ Dict::Add('JA JP', 'Japanese', '日本語', array(
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '多少不満',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => '非常に不満',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '非常に不満',
'Class:UserRequest/Attribute:user_comment' => 'ユーザコメント',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => '親要求id名',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Stimulus:ev_assign' => '割り当て',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => '再割り当て',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_approve' => '承認',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_reject' => '否認',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_pending' => '保留',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'タイムアウト',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => '自動解決',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => '自動クローズ',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => '解決済みとマーク',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'この要求をクローズ',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => '再オープン',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => '承認待ち',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Cannot assign the Parent request to the request itself~~',
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascade the resolution to child requests (ev_autoresolve), and align the following characteristics of the request: service, team, agent, resolution info~~',
));
Dict::Add('JA JP', 'Japanese', '日本語', array(
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
'Class:UserRequest/Stimulus:ev_approve' => '承認',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_assign' => '割り当て',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => '自動クローズ',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => '自動解決',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'この要求をクローズ',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_pending' => '保留',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => '再割り当て',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_reject' => '否認',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => '再オープン',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => '解決済みとマーク',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'タイムアウト',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => '承認待ち',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest:KnownErrorList' => '既知のエラー',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
'Menu:NewUserRequest' => '新規ユーザ要求',
'Menu:NewUserRequest+' => '新規ユーザ要求チケットの作成',
'Menu:RequestManagement' => 'ヘルプデスク',
'Menu:RequestManagement+' => 'ヘルプデスクk',
'Menu:RequestManagementProvider' => 'ヘルプデスクプロバイダー',
'Menu:RequestManagementProvider+' => 'ヘルプディスクプロバイダー',
'Menu:SearchUserRequests' => 'ユーザ要求検索',
'Menu:SearchUserRequests+' => 'ユーザ要求チケットの検索',
'Menu:UserRequest:EscalatedRequests' => 'エスカレートされた要求',
'Menu:UserRequest:EscalatedRequests+' => 'エスカレートされた要求',
'Menu:UserRequest:MyRequests' => '私に割り当てられた要求',
'Menu:UserRequest:MyRequests+' => '私に割り当てられた要求（エージェントとして）',
'Menu:UserRequest:MySupportRequests' => '私のサポートコール',
'Menu:UserRequest:MySupportRequests+' => '私のサポートコール',
'Menu:UserRequest:OpenRequests' => '全てのオープンな要求',
'Menu:UserRequest:OpenRequests+' => '全てのオープンな要求',
'Menu:UserRequest:Overview' => '概要',
'Menu:UserRequest:Overview+' => '概要',
'Menu:UserRequest:Provider' => 'プロバイダーに移管されたオープンな要求',
'Menu:UserRequest:Provider+' => 'プロバイダーに移管されたオープンな要求',
'Menu:UserRequest:Shortcuts' => 'ショートカット',
'Menu:UserRequest:Shortcuts+' => '',
'Organization:Overview:MyUserRequests' => 'My User Requests for this organization~~',
'Organization:Overview:Tickets' => 'Tickets for this organization~~',
));
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
'UI-RequestManagementOverview-Last-14-days' => '最近14日間の要求数',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'エージェント別のオープンなリクエスト',
'UI-RequestManagementOverview-OpenRequestByCustomer' => '顧客別のオープンなリクエスト',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'ステータス別のオープンなリクエスト',
'UI-RequestManagementOverview-OpenRequestByType' => 'タイプ別のオープンなリクエスト',
'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近14日間のタイプ別要求',
'UI:WelcomeMenu:MyAssignedCalls' => '私に割り当てられた要求',
]);

393
datamodels/2.x/itop-request-mgmt-itil/dictionaries/nl.dict.itop-request-mgmt-itil.php
View File

@@ -1,89 +1,35 @@
<?php
/*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license http://opensource.org/licenses/AGPL-3.0
/**
* Localized data
*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license https://opensource.org/licenses/AGPL-3.0
*
*/
/*
/**
* @author Hipska (2018, 2019)
* @author Jeffrey Bostoen <info@jeffreybostoen.be> (2018 - 2022)
*
*/
Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
'Menu:RequestManagement' => 'Helpdesk',
'Menu:RequestManagement+' => 'Helpdesk',
'Menu:RequestManagementProvider' => 'Helpdesk leverancier',
'Menu:RequestManagementProvider+' => 'Helpdesk leverancier',
'Menu:UserRequest:Provider' => 'Open verzoeken overgemaakt aan de leverancier',
'Menu:UserRequest:Provider+' => 'Open verzoeken overgemaakt aan de leverancier',
'Menu:UserRequest:Overview' => 'Overzicht',
'Menu:UserRequest:Overview+' => 'Overzicht',
'Menu:NewUserRequest' => 'Nieuw gebruikersverzoek',
'Menu:NewUserRequest+' => 'Maak een nieuwe gebruikersverzoek ticket aan',
'Menu:SearchUserRequests' => 'Zoek naar gebruikersverzoeken',
'Menu:SearchUserRequests+' => 'Zoek naar gebruikersverzoeken',
'Menu:UserRequest:Shortcuts' => 'Snelkoppelingen',
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Verzoeken toegewezen aan mij',
'Menu:UserRequest:MyRequests+' => 'Verzoeken toegewezen aan mij (als Agent)',
'Menu:UserRequest:MySupportRequests' => 'Mijn verzoeken',
'Menu:UserRequest:MySupportRequests+' => 'Mijn verzoeken',
'Menu:UserRequest:EscalatedRequests' => 'Geëscaleerde verzoeken',
'Menu:UserRequest:EscalatedRequests+' => 'Geëscaleerde verzoeken',
'Menu:UserRequest:OpenRequests' => 'Alle open verzoeken',
'Menu:UserRequest:OpenRequests+' => 'Alle open verzoeken',
'UI:WelcomeMenu:MyAssignedCalls' => 'Verzoeken toegewezen aan mij',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Verzoeken van de afgelopen 14 dagen (per soort)',
'UI-RequestManagementOverview-Last-14-days' => 'Verzoeken van de afgelopen 14 dagen (per dag)',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Open verzoeken per status',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Open verzoeken per medewerker',
'UI-RequestManagementOverview-OpenRequestByType' => 'Open verzoeken per soort',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Open verzoeken per organisatie',
'Class:UserRequest:KnownErrorList' => 'Gekende fouten',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
));
// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+
//
// Class: UserRequest
//
Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
Dict::Add('NL NL', 'Dutch', 'Nederlands', [
'Class:UserRequest' => 'Gebruikersverzoek',
'Class:UserRequest+' => '',
'Class:UserRequest/Attribute:status' => 'Status',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:new' => 'Nieuw',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Geëscaleerde TTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Toegewezen',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Geëscaleerde TTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Wacht op goedkeuring',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => 'Goedgekeurd',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Afgewezen',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => 'Wachtend',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Opgelost',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'Gesloten',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:request_type' => 'Soort verzoek',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Serviceverzoek',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Serviceverzoek',
'Class:UserRequest/Attribute:approver_email' => 'E-mailadres goedkeurder',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:approver_id' => 'Goedkeurder',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Toegewezen op',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => 'Opgetelde wachttijd',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Geëscaleerd',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nee',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Nee',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ja',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Ja',
'Class:UserRequest/Attribute:escalation_reason' => 'Reden escalatie',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:impact' => 'Impact',
'Class:UserRequest/Attribute:impact+' => '',
'Class:UserRequest/Attribute:impact/Value:1' => 'Afdeling',
@@ -92,6 +38,42 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
'Class:UserRequest/Attribute:impact/Value:2+' => '',
'Class:UserRequest/Attribute:impact/Value:3' => 'Persoon',
'Class:UserRequest/Attribute:impact/Value:3+' => '',
'Class:UserRequest/Attribute:last_pending_date' => 'Laatste in afwachting op',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:origin' => 'Oorsprong',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Chat',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'Persoonlijk',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Mondeling, in persoon',
'Class:UserRequest/Attribute:origin/Value:mail' => 'E-mail',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'E-mail',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Monitoring',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefoon',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Telefoon',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portaal',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Portaal',
'Class:UserRequest/Attribute:parent_change_id' => 'Hoofdchange',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref. change',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => 'Hoofdincident',
'Class:UserRequest/Attribute:parent_incident_id+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Ref. hoofdincident',
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => 'Hoofdprobleem',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref. probleem',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_request_id' => 'Hoofdaanvraag',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Herkenbare naam hoofdverzoek',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref. verzoek',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Reden waardoor het in afwachting staat',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:priority' => 'Prioriteit',
'Class:UserRequest/Attribute:priority+' => '',
'Class:UserRequest/Attribute:priority/Value:1' => 'Kritisch',
@@ -102,76 +84,14 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
'Class:UserRequest/Attribute:priority/Value:3+' => 'Normaal',
'Class:UserRequest/Attribute:priority/Value:4' => 'Laag',
'Class:UserRequest/Attribute:priority/Value:4+' => 'Laag',
'Class:UserRequest/Attribute:urgency' => 'Urgentie',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritisch',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Kritisch',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Hoog',
'Class:UserRequest/Attribute:urgency/Value:2+' => 'Hoog',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Normaal',
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Normaal',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Laag',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Laag',
'Class:UserRequest/Attribute:origin' => 'Oorsprong',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'Persoonlijk',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Mondeling, in persoon',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Chat',
'Class:UserRequest/Attribute:origin/Value:mail' => 'E-mail',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'E-mail',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Monitoring',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefoon',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Telefoon',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portaal',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Portaal',
'Class:UserRequest/Attribute:approver_id' => 'Goedkeurder',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:approver_email' => 'E-mailadres goedkeurder',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:service_id' => 'Service',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'Naam service',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Subcategorie service',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Naam subcategorie service',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Geëscaleerd',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nee',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Nee',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Ja',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Ja',
'Class:UserRequest/Attribute:escalation_reason' => 'Reden escalatie',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Toegewezen op',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:resolution_date' => 'Opgelost sinds',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:last_pending_date' => 'Laatste in afwachting op',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => 'Opgetelde wachttijd',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO-deadline',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO overschreden',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO over',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR-deadline',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR overschreden',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR over',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:time_spent' => 'Gespendeerde tijd',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:public_log' => 'Publieke log',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:related_request_list' => 'Subverzoeken',
'Class:UserRequest/Attribute:related_request_list+' => 'Alle verzoeken die gerelateerd zijn aan dit hoofdverzoek',
'Class:UserRequest/Attribute:request_type' => 'Soort verzoek',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Serviceverzoek',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Serviceverzoek',
'Class:UserRequest/Attribute:resolution_code' => 'Code oplossing',
'Class:UserRequest/Attribute:resolution_code+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistentie',
@@ -188,30 +108,70 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'Systeemupdate',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Training',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'Training',
'Class:UserRequest/Attribute:resolution_date' => 'Opgelost sinds',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:service_id' => 'Service',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'Naam service',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Subcategorie service',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Naam subcategorie service',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO over',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO overschreden',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR over',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR overschreden',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:solution' => 'Oplossing',
'Class:UserRequest/Attribute:solution+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Reden waardoor het in afwachting staat',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:parent_request_id' => 'Hoofdaanvraag',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => 'Hoofdincident',
'Class:UserRequest/Attribute:parent_incident_id+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref. verzoek',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => 'Hoofdprobleem',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref. probleem',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_change_id' => 'Hoofdchange',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref. change',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Ref. hoofdincident',
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
'Class:UserRequest/Attribute:related_request_list' => 'Subverzoeken',
'Class:UserRequest/Attribute:related_request_list+' => 'Alle verzoeken die gerelateerd zijn aan dit hoofdverzoek',
'Class:UserRequest/Attribute:public_log' => 'Publieke log',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:status' => 'Status',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => 'Goedgekeurd',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Toegewezen',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'Gesloten',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Geëscaleerde TTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Geëscaleerde TTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:new' => 'Nieuw',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => 'Wachtend',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Afgewezen',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Opgelost',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Wacht op goedkeuring',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:time_spent' => 'Gespendeerde tijd',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO-deadline',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR-deadline',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
'Class:UserRequest/Attribute:urgency' => 'Urgentie',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Kritisch',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Kritisch',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Hoog',
'Class:UserRequest/Attribute:urgency/Value:2+' => 'Hoog',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Normaal',
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Normaal',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Laag',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Laag',
'Class:UserRequest/Attribute:user_comment' => 'Reactie gebruiker',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:user_satisfaction' => 'Klanttevredenheid',
'Class:UserRequest/Attribute:user_satisfaction+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Erg tevreden',
@@ -222,42 +182,65 @@ Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Ontevreden',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Erg ontevreden',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Erg ontevreden',
'Class:UserRequest/Attribute:user_comment' => 'Reactie gebruiker',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Herkenbare naam hoofdverzoek',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Stimulus:ev_assign' => 'Wijs toe',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => 'Wijs opnieuw toe',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_approve' => 'Keur goed',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_reject' => 'Keur af',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_pending' => 'In afwachting',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'Time-out',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatisch oplossen',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatisch afsluiten',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => 'Markeren als opgelost',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'Sluit af',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => 'Heropen',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Wacht op goedkeuring',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Kan het verzoek niet aan zichzelf toewijzen als hoofdincident',
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets (los subverzoeken op)',
'Class:UserRequest/Method:ResolveChildTickets+' => 'Pas de oplossing ook toe op subverzoeken (ev_autoresolve) en neem deze kenmerken over: service, team, agent, oplossing',
));
Dict::Add('NL NL', 'Dutch', 'Nederlands', array(
'Organization:Overview:UserRequests' => 'Gebruikersverzoeken van deze organisatie',
'Class:UserRequest/Stimulus:ev_approve' => 'Keur goed',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_assign' => 'Wijs toe',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatisch afsluiten',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatisch oplossen',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'Sluit af',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_pending' => 'In afwachting',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => 'Wijs opnieuw toe',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_reject' => 'Keur af',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => 'Heropen',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => 'Markeren als opgelost',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'Time-out',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Wacht op goedkeuring',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest:KnownErrorList' => 'Gekende fouten',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
'Menu:NewUserRequest' => 'Nieuw gebruikersverzoek',
'Menu:NewUserRequest+' => 'Maak een nieuwe gebruikersverzoek ticket aan',
'Menu:RequestManagement' => 'Helpdesk',
'Menu:RequestManagement+' => 'Helpdesk',
'Menu:RequestManagementProvider' => 'Helpdesk leverancier',
'Menu:RequestManagementProvider+' => 'Helpdesk leverancier',
'Menu:SearchUserRequests' => 'Zoek naar gebruikersverzoeken',
'Menu:SearchUserRequests+' => 'Zoek naar gebruikersverzoeken',
'Menu:UserRequest:EscalatedRequests' => 'Geëscaleerde verzoeken',
'Menu:UserRequest:EscalatedRequests+' => 'Geëscaleerde verzoeken',
'Menu:UserRequest:MyRequests' => 'Verzoeken toegewezen aan mij',
'Menu:UserRequest:MyRequests+' => 'Verzoeken toegewezen aan mij (als Agent)',
'Menu:UserRequest:MySupportRequests' => 'Mijn verzoeken',
'Menu:UserRequest:MySupportRequests+' => 'Mijn verzoeken',
'Menu:UserRequest:OpenRequests' => 'Alle open verzoeken',
'Menu:UserRequest:OpenRequests+' => 'Alle open verzoeken',
'Menu:UserRequest:Overview' => 'Overzicht',
'Menu:UserRequest:Overview+' => 'Overzicht',
'Menu:UserRequest:Provider' => 'Open verzoeken overgemaakt aan de leverancier',
'Menu:UserRequest:Provider+' => 'Open verzoeken overgemaakt aan de leverancier',
'Menu:UserRequest:Shortcuts' => 'Snelkoppelingen',
'Menu:UserRequest:Shortcuts+' => '',
'Organization:Overview:MyUserRequests' => 'Mijn gebruikersverzoeken voor deze organisatie',
'Organization:Overview:Tickets' => 'Tickets voor deze organisatie',
));
'Organization:Overview:UserRequests' => 'Gebruikersverzoeken van deze organisatie',
'UI-RequestManagementOverview-Last-14-days' => 'Verzoeken van de afgelopen 14 dagen (per dag)',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Open verzoeken per medewerker',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Open verzoeken per organisatie',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Open verzoeken per status',
'UI-RequestManagementOverview-OpenRequestByType' => 'Open verzoeken per soort',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Verzoeken van de afgelopen 14 dagen (per soort)',
'UI:WelcomeMenu:MyAssignedCalls' => 'Verzoeken toegewezen aan mij',
]);

393
datamodels/2.x/itop-request-mgmt-itil/dictionaries/pl.dict.itop-request-mgmt-itil.php
View File

@@ -1,85 +1,33 @@
<?php
/*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license http://opensource.org/licenses/AGPL-3.0
/**
* Localized data
*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license https://opensource.org/licenses/AGPL-3.0
*
*/
Dict::Add('PL PL', 'Polish', 'Polski', array(
'Menu:RequestManagement' => 'Pomoc techniczna',
'Menu:RequestManagement+' => 'Pomoc techniczna',
'Menu:RequestManagementProvider' => 'Dostawca pomocy technicznej',
'Menu:RequestManagementProvider+' => 'Dostawca pomocy technicznej',
'Menu:UserRequest:Provider' => 'Otwarte zgłoszenia przekazane dostawcy',
'Menu:UserRequest:Provider+' => 'Otwarte zgłoszenia przekazane dostawcy',
'Menu:UserRequest:Overview' => 'Przegląd',
'Menu:UserRequest:Overview+' => 'Przegląd',
'Menu:NewUserRequest' => 'Nowe zgłoszenie użytkownika',
'Menu:NewUserRequest+' => 'Utwórz nowe zgłoszenie użytkownika',
'Menu:SearchUserRequests' => 'Szukaj zgłoszeń użytkowników',
'Menu:SearchUserRequests+' => 'Szukaj zgłoszeń użytkowników',
'Menu:UserRequest:Shortcuts' => 'Skróty',
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Zgłoszenia przypisane do mnie',
'Menu:UserRequest:MyRequests+' => 'Zgłoszenia przypisane do mnie (jako Agent)',
'Menu:UserRequest:MySupportRequests' => 'Moje telefony wsparcia',
'Menu:UserRequest:MySupportRequests+' => 'Moje telefony wsparcia',
'Menu:UserRequest:EscalatedRequests' => 'Gorące prośby',
'Menu:UserRequest:EscalatedRequests+' => 'Gorące prośby',
'Menu:UserRequest:OpenRequests' => 'Wszystkie otwarte zgłoszenia',
'Menu:UserRequest:OpenRequests+' => 'Wszystkie otwarte zgłoszenia',
'UI:WelcomeMenu:MyAssignedCalls' => 'Zgłoszenia przypisane do mnie',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Zgłoszenia z ostatnich 14 dni według typu',
'UI-RequestManagementOverview-Last-14-days' => 'Liczba zgłoszeń z ostatnich 14 dni',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Otwarte zgłoszenia według statusu',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Otwarte zgłoszenia według agenta',
'UI-RequestManagementOverview-OpenRequestByType' => 'Otwarte zgłoszenia według typu',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Otwarte zgłoszenia według klientów',
'Class:UserRequest:KnownErrorList' => 'Znane błędy',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
));
// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+
//
// Class: UserRequest
//
Dict::Add('PL PL', 'Polish', 'Polski', array(
/**
*
*/
Dict::Add('PL PL', 'Polish', 'Polski', [
'Class:UserRequest' => 'Zgłoszenie użytkownika',
'Class:UserRequest+' => '',
'Class:UserRequest/Attribute:status' => 'Status',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:new' => 'Nowe',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Pilny czas podjęcia',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Przypisane',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Pilny czas rozwiązania',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Oczekujący',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => 'Zatwierdzone',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Odrzucone',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => 'Trwające',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Rozwiązane',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'Zamknięte',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:request_type' => 'Typ zgłoszenia',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Zgłoszenie serwisowe',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Zgłoszenie serwisowe',
'Class:UserRequest/Attribute:approver_email' => 'E-mail zatwierdzającego',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:approver_id' => 'Zatwierdzający',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Data przydziału',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => 'cumulated pending',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Flaga - Ważny',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nie',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Nie',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Tak',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Tak',
'Class:UserRequest/Attribute:escalation_reason' => 'Powód - Ważny',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:impact' => 'Dotyczy',
'Class:UserRequest/Attribute:impact+' => '',
'Class:UserRequest/Attribute:impact/Value:1' => 'Wydział',
@@ -88,6 +36,42 @@ Dict::Add('PL PL', 'Polish', 'Polski', array(
'Class:UserRequest/Attribute:impact/Value:2+' => '',
'Class:UserRequest/Attribute:impact/Value:3' => 'Osoba',
'Class:UserRequest/Attribute:impact/Value:3+' => '',
'Class:UserRequest/Attribute:last_pending_date' => 'Ostatnia data trwania',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:origin' => 'Pochodzenie',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'e-mail',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'e-mail',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'monitoring',
'Class:UserRequest/Attribute:origin/Value:phone' => 'telefon',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'telefon',
'Class:UserRequest/Attribute:origin/Value:portal' => 'portal',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'portal',
'Class:UserRequest/Attribute:parent_change_id' => 'Źródłowa zmiana',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => 'Powiązana zmiana',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => 'Źródłowy incydent',
'Class:UserRequest/Attribute:parent_incident_id+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Powiązany źródłowy incydent',
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => 'Źródłowy problem',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Powiązany problem',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_request_id' => 'Źródłowe zgłoszenie',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => 'Powiązane zgłoszenie',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Powód oczekiwania',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:priority' => 'Priorytet',
'Class:UserRequest/Attribute:priority+' => '',
'Class:UserRequest/Attribute:priority/Value:1' => 'krytyczny',
@@ -98,76 +82,14 @@ Dict::Add('PL PL', 'Polish', 'Polski', array(
'Class:UserRequest/Attribute:priority/Value:3+' => 'średni',
'Class:UserRequest/Attribute:priority/Value:4' => 'niski',
'Class:UserRequest/Attribute:priority/Value:4+' => 'niski',
'Class:UserRequest/Attribute:urgency' => 'Pilność',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'krytyczna',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'krytyczna',
'Class:UserRequest/Attribute:urgency/Value:2' => 'wysoka',
'Class:UserRequest/Attribute:urgency/Value:2+' => 'wysoka',
'Class:UserRequest/Attribute:urgency/Value:3' => 'średnia',
'Class:UserRequest/Attribute:urgency/Value:3+' => 'średnia',
'Class:UserRequest/Attribute:urgency/Value:4' => 'niska',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'niska',
'Class:UserRequest/Attribute:origin' => 'Pochodzenie',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'e-mail',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'e-mail',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'monitoring',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'monitoring',
'Class:UserRequest/Attribute:origin/Value:phone' => 'telefon',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'telefon',
'Class:UserRequest/Attribute:origin/Value:portal' => 'portal',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'portal',
'Class:UserRequest/Attribute:approver_id' => 'Zatwierdzający',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:approver_email' => 'E-mail zatwierdzającego',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:service_id' => 'Usługa',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'Nazwa usługi',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Podkategoria usługi',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nazwa podkategorii usługi',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Flaga - Ważny',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Nie',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Nie',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Tak',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Tak',
'Class:UserRequest/Attribute:escalation_reason' => 'Powód - Ważny',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Data przydziału',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:resolution_date' => 'Data rozwiązania',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:last_pending_date' => 'Ostatnia data trwania',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => 'cumulated pending',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:tto' => 'czas na podjęcie (TTO)',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:ttr' => 'czas na rozwiązanie (TTR)',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Ostateczny termin podjęcia (TTO)',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'Gwarantowany czas podjęcia (SLA tto) zaliczony',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'Gwarantowany czas podjęcia (SLA tto) skończył się',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Ostateczny termin rozwiązania TTR',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'Gwarantowany czas rozwiązania (SLA ttr) zaliczony',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'Gwarantowany czas rozwiązania (SLA ttr) skończył się',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:time_spent' => 'Opóźnienie rozwiązania',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:public_log' => 'Dziennik publiczny',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:related_request_list' => 'Zależne zgłoszenia',
'Class:UserRequest/Attribute:related_request_list+' => 'Wszystkie zgłoszenia powiązane ze zgłoszeniem nadrzędnym',
'Class:UserRequest/Attribute:request_type' => 'Typ zgłoszenia',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Zgłoszenie serwisowe',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Zgłoszenie serwisowe',
'Class:UserRequest/Attribute:resolution_code' => 'Kod rozwiązania',
'Class:UserRequest/Attribute:resolution_code+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'wsparcie',
@@ -184,30 +106,70 @@ Dict::Add('PL PL', 'Polish', 'Polski', array(
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'aktualizacja systemu',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'szkolenie',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'szkolenie',
'Class:UserRequest/Attribute:resolution_date' => 'Data rozwiązania',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:service_id' => 'Usługa',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'Nazwa usługi',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Podkategoria usługi',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nazwa podkategorii usługi',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'Gwarantowany czas podjęcia (SLA tto) skończył się',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'Gwarantowany czas podjęcia (SLA tto) zaliczony',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'Gwarantowany czas rozwiązania (SLA ttr) skończył się',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'Gwarantowany czas rozwiązania (SLA ttr) zaliczony',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:solution' => 'Rozwiązanie',
'Class:UserRequest/Attribute:solution+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Powód oczekiwania',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:parent_request_id' => 'Źródłowe zgłoszenie',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => 'Źródłowy incydent',
'Class:UserRequest/Attribute:parent_incident_id+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => 'Powiązane zgłoszenie',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => 'Źródłowy problem',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Powiązany problem',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_change_id' => 'Źródłowa zmiana',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => 'Powiązana zmiana',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Powiązany źródłowy incydent',
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
'Class:UserRequest/Attribute:related_request_list' => 'Zależne zgłoszenia',
'Class:UserRequest/Attribute:related_request_list+' => 'Wszystkie zgłoszenia powiązane ze zgłoszeniem nadrzędnym',
'Class:UserRequest/Attribute:public_log' => 'Dziennik publiczny',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:status' => 'Status',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => 'Zatwierdzone',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Przypisane',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'Zamknięte',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Pilny czas podjęcia',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Pilny czas rozwiązania',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:new' => 'Nowe',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => 'Trwające',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Odrzucone',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Rozwiązane',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Oczekujący',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:time_spent' => 'Opóźnienie rozwiązania',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:tto' => 'czas na podjęcie (TTO)',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Ostateczny termin podjęcia (TTO)',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:ttr' => 'czas na rozwiązanie (TTR)',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Ostateczny termin rozwiązania TTR',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
'Class:UserRequest/Attribute:urgency' => 'Pilność',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'krytyczna',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'krytyczna',
'Class:UserRequest/Attribute:urgency/Value:2' => 'wysoka',
'Class:UserRequest/Attribute:urgency/Value:2+' => 'wysoka',
'Class:UserRequest/Attribute:urgency/Value:3' => 'średnia',
'Class:UserRequest/Attribute:urgency/Value:3+' => 'średnia',
'Class:UserRequest/Attribute:urgency/Value:4' => 'niska',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'niska',
'Class:UserRequest/Attribute:user_comment' => 'Komentarz użytkownika',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:user_satisfaction' => 'Zadowolenie użytkownika',
'Class:UserRequest/Attribute:user_satisfaction+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Bardzo zadowolony',
@@ -218,42 +180,65 @@ Dict::Add('PL PL', 'Polish', 'Polski', array(
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Raczej niezadowolony',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Bardzo niezadowolony',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Bardzo niezadowolony',
'Class:UserRequest/Attribute:user_comment' => 'Komentarz użytkownika',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Stimulus:ev_assign' => 'Przydziel',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => 'Przydziel ponownie',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_approve' => 'Zatwierdź',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_reject' => 'Odrzuć',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_pending' => 'Trwające',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'Po czasie',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatyczne rozwiązanie',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatyczne zamknięcie',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => 'Oznacz jako rozwiązane',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'Zamknij to zgłoszenie',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => 'Otwórz ponownie',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Do zatwierdzenia',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Nie można przypisać zgłoszenia nadrzędnego do samego siebie',
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets',
'Class:UserRequest/Method:ResolveChildTickets+' => 'Połącz rozwiązanie kaskadowo do żądań podrzędnych (ev_autoresolve) i dopasuj następujące cechy zgłoszenia: usługa, zespół, agent, informacje o rozwiązaniu',
));
Dict::Add('PL PL', 'Polish', 'Polski', array(
'Organization:Overview:UserRequests' => 'Zgłoszenia użytkowników z tej organizacji',
'Class:UserRequest/Stimulus:ev_approve' => 'Zatwierdź',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_assign' => 'Przydziel',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatyczne zamknięcie',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatyczne rozwiązanie',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'Zamknij to zgłoszenie',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_pending' => 'Trwające',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => 'Przydziel ponownie',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_reject' => 'Odrzuć',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => 'Otwórz ponownie',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => 'Oznacz jako rozwiązane',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'Po czasie',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Do zatwierdzenia',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest:KnownErrorList' => 'Znane błędy',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
'Menu:NewUserRequest' => 'Nowe zgłoszenie użytkownika',
'Menu:NewUserRequest+' => 'Utwórz nowe zgłoszenie użytkownika',
'Menu:RequestManagement' => 'Pomoc techniczna',
'Menu:RequestManagement+' => 'Pomoc techniczna',
'Menu:RequestManagementProvider' => 'Dostawca pomocy technicznej',
'Menu:RequestManagementProvider+' => 'Dostawca pomocy technicznej',
'Menu:SearchUserRequests' => 'Szukaj zgłoszeń użytkowników',
'Menu:SearchUserRequests+' => 'Szukaj zgłoszeń użytkowników',
'Menu:UserRequest:EscalatedRequests' => 'Gorące prośby',
'Menu:UserRequest:EscalatedRequests+' => 'Gorące prośby',
'Menu:UserRequest:MyRequests' => 'Zgłoszenia przypisane do mnie',
'Menu:UserRequest:MyRequests+' => 'Zgłoszenia przypisane do mnie (jako Agent)',
'Menu:UserRequest:MySupportRequests' => 'Moje telefony wsparcia',
'Menu:UserRequest:MySupportRequests+' => 'Moje telefony wsparcia',
'Menu:UserRequest:OpenRequests' => 'Wszystkie otwarte zgłoszenia',
'Menu:UserRequest:OpenRequests+' => 'Wszystkie otwarte zgłoszenia',
'Menu:UserRequest:Overview' => 'Przegląd',
'Menu:UserRequest:Overview+' => 'Przegląd',
'Menu:UserRequest:Provider' => 'Otwarte zgłoszenia przekazane dostawcy',
'Menu:UserRequest:Provider+' => 'Otwarte zgłoszenia przekazane dostawcy',
'Menu:UserRequest:Shortcuts' => 'Skróty',
'Menu:UserRequest:Shortcuts+' => '',
'Organization:Overview:MyUserRequests' => 'Moje zgłoszenia użytkowników dla tej organizacji',
'Organization:Overview:Tickets' => 'Zgłoszenia tej organizacji',
));
'Organization:Overview:UserRequests' => 'Zgłoszenia użytkowników z tej organizacji',
'UI-RequestManagementOverview-Last-14-days' => 'Liczba zgłoszeń z ostatnich 14 dni',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Otwarte zgłoszenia według agenta',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Otwarte zgłoszenia według klientów',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Otwarte zgłoszenia według statusu',
'UI-RequestManagementOverview-OpenRequestByType' => 'Otwarte zgłoszenia według typu',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Zgłoszenia z ostatnich 14 dni według typu',
'UI:WelcomeMenu:MyAssignedCalls' => 'Zgłoszenia przypisane do mnie',
]);

393
datamodels/2.x/itop-request-mgmt-itil/dictionaries/pt_br.dict.itop-request-mgmt-itil.php
View File

@@ -1,85 +1,33 @@
<?php
/*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license http://opensource.org/licenses/AGPL-3.0
/**
* Localized data
*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license https://opensource.org/licenses/AGPL-3.0
*
*/
Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
'Menu:RequestManagement' => 'Gerenciamento de Solicitações',
'Menu:RequestManagement+' => 'Gerenciamento de Solicitações',
'Menu:RequestManagementProvider' => 'Solicitações a provedores',
'Menu:RequestManagementProvider+' => 'Solicitações a provedores',
'Menu:UserRequest:Provider' => 'Solicitações abertas transferidas a provedores',
'Menu:UserRequest:Provider+' => 'Solicitações abertas transferidas a provedores',
'Menu:UserRequest:Overview' => 'Visão geral',
'Menu:UserRequest:Overview+' => 'Visão geral',
'Menu:NewUserRequest' => 'Nova solicitação',
'Menu:NewUserRequest+' => 'Criar uma nova solicitação',
'Menu:SearchUserRequests' => 'Pesquisar por solicitações',
'Menu:SearchUserRequests+' => 'Pesquisar por solicitações',
'Menu:UserRequest:Shortcuts' => 'Atalhos',
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => 'Solicitações abertas por mim',
'Menu:UserRequest:MyRequests+' => 'Solicitações abertas por mim (como Agente)',
'Menu:UserRequest:MySupportRequests' => 'Minhas solicitações de suporte',
'Menu:UserRequest:MySupportRequests+' => 'Minhas solicitações de suporte',
'Menu:UserRequest:EscalatedRequests' => 'Solicitações escalonados',
'Menu:UserRequest:EscalatedRequests+' => 'Solicitações escalonados',
'Menu:UserRequest:OpenRequests' => 'Solicitações abertas',
'Menu:UserRequest:OpenRequests+' => 'Solicitações abertas',
'UI:WelcomeMenu:MyAssignedCalls' => 'Solicitações atribuídas a mim',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Solicitações dos últimos 14 dias por tipo',
'UI-RequestManagementOverview-Last-14-days' => 'Número de solicitações dos últimos 14 dias',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Solicitações abertas por status',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Solicitações abertas por agente',
'UI-RequestManagementOverview-OpenRequestByType' => 'Solicitações abertas por tipo',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Solicitações abertas por cliente',
'Class:UserRequest:KnownErrorList' => 'Erros conhecidos',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
));
// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+
//
// Class: UserRequest
//
Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
/**
*
*/
Dict::Add('PT BR', 'Brazilian', 'Brazilian', [
'Class:UserRequest' => 'Solicitação de Usuário',
'Class:UserRequest+' => '',
'Class:UserRequest/Attribute:status' => 'Status',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:new' => 'Nova',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'TTO escalonado',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Atribuído',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'TTR escalonado',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Aguardando aprovação',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => 'Aprovado',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rejeitado',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => 'Pendente',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Solucionado',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'Fechado',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:request_type' => 'Tipo solicitação',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Solicitação de serviço',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Solicitação de serviço',
'Class:UserRequest/Attribute:approver_email' => 'E-mail do aprovador',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:approver_id' => 'Aprovador',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Data de atribuição',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => 'Pendências acumuladas',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Flag de escalonamento',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Não',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Sim',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
'Class:UserRequest/Attribute:escalation_reason' => 'Motivo do escalonamento',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:impact' => 'Impacto',
'Class:UserRequest/Attribute:impact+' => '',
'Class:UserRequest/Attribute:impact/Value:1' => 'Um departamento',
@@ -88,6 +36,42 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
'Class:UserRequest/Attribute:impact/Value:2+' => '',
'Class:UserRequest/Attribute:impact/Value:3' => 'Uma pessoa',
'Class:UserRequest/Attribute:impact/Value:3+' => '',
'Class:UserRequest/Attribute:last_pending_date' => 'Última data pendente',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:origin' => 'Origem',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'E-mail',
'Class:UserRequest/Attribute:origin/Value:mail+' => '',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoramento',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefone',
'Class:UserRequest/Attribute:origin/Value:phone+' => '',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal do usuário',
'Class:UserRequest/Attribute:origin/Value:portal+' => '',
'Class:UserRequest/Attribute:parent_change_id' => 'Mudança pai',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref. Mudança pai',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => 'Incidente pai',
'Class:UserRequest/Attribute:parent_incident_id+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Ref. Incidente pai',
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => 'Problema pai',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref. Problema pai',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_request_id' => 'Solicitação pai',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref. Solitação pai',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Motivo da pendência',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:priority' => 'Prioridade',
'Class:UserRequest/Attribute:priority+' => '',
'Class:UserRequest/Attribute:priority/Value:1' => 'Crítica',
@@ -98,76 +82,14 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
'Class:UserRequest/Attribute:priority/Value:3+' => '',
'Class:UserRequest/Attribute:priority/Value:4' => 'Baixa',
'Class:UserRequest/Attribute:priority/Value:4+' => '',
'Class:UserRequest/Attribute:urgency' => 'Urgência',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Crítica',
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Alta',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Média',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Baixa',
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
'Class:UserRequest/Attribute:origin' => 'Origem',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'E-mail',
'Class:UserRequest/Attribute:origin/Value:mail+' => '',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoramento',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Telefone',
'Class:UserRequest/Attribute:origin/Value:phone+' => '',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal do usuário',
'Class:UserRequest/Attribute:origin/Value:portal+' => '',
'Class:UserRequest/Attribute:approver_id' => 'Aprovador',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:approver_email' => 'E-mail do aprovador',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:service_id' => 'Serviço',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'Nome do serviço',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Subcategoria de serviço',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nome da subcategoria de serviço',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Flag de escalonamento',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Não',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Sim',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
'Class:UserRequest/Attribute:escalation_reason' => 'Motivo do escalonamento',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Data de atribuição',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:resolution_date' => 'Data de solução',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:last_pending_date' => 'Última data pendente',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => 'Pendências acumuladas',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => 'Tempo para atribuição (TTO)',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => 'Tempo para solução (TTR)',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Prazo determinado de atribuição (TTO)',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => 'Prazo determinado de Tempo para atribuição (TTO)',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO superado',
'Class:UserRequest/Attribute:sla_tto_passed+' => 'Tempo para atribuição (TTO) do Acordo de Nível de Serviço (ANS) superado',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO ultrapassado',
'Class:UserRequest/Attribute:sla_tto_over+' => 'Tempo para atribuição (TTO) do Acordo de Nível de Serviço (ANS) ultrapassado',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Prazo determinado de solução (TTR)',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => 'Prazo determinado de Tempo para solução (TTR)',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR superado',
'Class:UserRequest/Attribute:sla_ttr_passed+' => 'Tempo para solução (TTR) do Acordo de Nível de Serviço (ANS) superado',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR ultrapassado',
'Class:UserRequest/Attribute:sla_ttr_over+' => 'Tempo para solução (TTR) do Acordo de Nível de Serviço (ANS) ultrapassado',
'Class:UserRequest/Attribute:time_spent' => 'Tempo de solução',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:public_log' => 'Log público',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:related_request_list' => 'Subsolicitações',
'Class:UserRequest/Attribute:related_request_list+' => 'Todas as solicitações associadas à esta solicitação pai',
'Class:UserRequest/Attribute:request_type' => 'Tipo solicitação',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Solicitação de serviço',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Solicitação de serviço',
'Class:UserRequest/Attribute:resolution_code' => 'Código da solução',
'Class:UserRequest/Attribute:resolution_code+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistência',
@@ -184,30 +106,70 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Treinamento',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
'Class:UserRequest/Attribute:resolution_date' => 'Data de solução',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:service_id' => 'Serviço',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'Nome do serviço',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Subcategoria de serviço',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Nome da subcategoria de serviço',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO ultrapassado',
'Class:UserRequest/Attribute:sla_tto_over+' => 'Tempo para atribuição (TTO) do Acordo de Nível de Serviço (ANS) ultrapassado',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO superado',
'Class:UserRequest/Attribute:sla_tto_passed+' => 'Tempo para atribuição (TTO) do Acordo de Nível de Serviço (ANS) superado',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR ultrapassado',
'Class:UserRequest/Attribute:sla_ttr_over+' => 'Tempo para solução (TTR) do Acordo de Nível de Serviço (ANS) ultrapassado',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR superado',
'Class:UserRequest/Attribute:sla_ttr_passed+' => 'Tempo para solução (TTR) do Acordo de Nível de Serviço (ANS) superado',
'Class:UserRequest/Attribute:solution' => 'Solução',
'Class:UserRequest/Attribute:solution+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Motivo da pendência',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:parent_request_id' => 'Solicitação pai',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => 'Incidente pai',
'Class:UserRequest/Attribute:parent_incident_id+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref. Solitação pai',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => 'Problema pai',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref. Problema pai',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_change_id' => 'Mudança pai',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref. Mudança pai',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Ref. Incidente pai',
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
'Class:UserRequest/Attribute:related_request_list' => 'Subsolicitações',
'Class:UserRequest/Attribute:related_request_list+' => 'Todas as solicitações associadas à esta solicitação pai',
'Class:UserRequest/Attribute:public_log' => 'Log público',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:status' => 'Status',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => 'Aprovado',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Atribuído',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'Fechado',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'TTO escalonado',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'TTR escalonado',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:new' => 'Nova',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => 'Pendente',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rejeitado',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Solucionado',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Aguardando aprovação',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:time_spent' => 'Tempo de solução',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => 'Tempo para atribuição (TTO)',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Prazo determinado de atribuição (TTO)',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => 'Prazo determinado de Tempo para atribuição (TTO)',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => 'Tempo para solução (TTR)',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Prazo determinado de solução (TTR)',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => 'Prazo determinado de Tempo para solução (TTR)',
'Class:UserRequest/Attribute:urgency' => 'Urgência',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Crítica',
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Alta',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Média',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Baixa',
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'Comentário do usuário',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:user_satisfaction' => 'Satisfação do usuário',
'Class:UserRequest/Attribute:user_satisfaction+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Muito satisfeito',
@@ -218,42 +180,65 @@ Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Muito insatisfeito',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'Comentário do usuário',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Stimulus:ev_assign' => 'Atribuir',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => 'Reatribuir',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_approve' => 'Aprovar',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_reject' => 'Rejeitar',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_pending' => 'Pendente',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Solucionado automaticamente',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Fechado automaticamente',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => 'Marcar como solucionado',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'Fechar esta solicitação',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => 'Re-abrir',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Aguardar por aprovação',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Não é possível atribuir a solicitação pai a própria solicitação',
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets',
'Class:UserRequest/Method:ResolveChildTickets+' => 'Conecte a solução a pedidos filhos (ev_autoresolve) e alinhe as seguintes características da requisição: serviço, equipe, agente, info de solução',
));
Dict::Add('PT BR', 'Brazilian', 'Brazilian', array(
'Organization:Overview:UserRequests' => 'Solicitações de usuários desta organização',
'Class:UserRequest/Stimulus:ev_approve' => 'Aprovar',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_assign' => 'Atribuir',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Fechado automaticamente',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Solucionado automaticamente',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'Fechar esta solicitação',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_pending' => 'Pendente',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => 'Reatribuir',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_reject' => 'Rejeitar',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => 'Re-abrir',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => 'Marcar como solucionado',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Aguardar por aprovação',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest:KnownErrorList' => 'Erros conhecidos',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
'Menu:NewUserRequest' => 'Nova solicitação',
'Menu:NewUserRequest+' => 'Criar uma nova solicitação',
'Menu:RequestManagement' => 'Gerenciamento de Solicitações',
'Menu:RequestManagement+' => 'Gerenciamento de Solicitações',
'Menu:RequestManagementProvider' => 'Solicitações a provedores',
'Menu:RequestManagementProvider+' => 'Solicitações a provedores',
'Menu:SearchUserRequests' => 'Pesquisar por solicitações',
'Menu:SearchUserRequests+' => 'Pesquisar por solicitações',
'Menu:UserRequest:EscalatedRequests' => 'Solicitações escalonados',
'Menu:UserRequest:EscalatedRequests+' => 'Solicitações escalonados',
'Menu:UserRequest:MyRequests' => 'Solicitações abertas por mim',
'Menu:UserRequest:MyRequests+' => 'Solicitações abertas por mim (como Agente)',
'Menu:UserRequest:MySupportRequests' => 'Minhas solicitações de suporte',
'Menu:UserRequest:MySupportRequests+' => 'Minhas solicitações de suporte',
'Menu:UserRequest:OpenRequests' => 'Solicitações abertas',
'Menu:UserRequest:OpenRequests+' => 'Solicitações abertas',
'Menu:UserRequest:Overview' => 'Visão geral',
'Menu:UserRequest:Overview+' => 'Visão geral',
'Menu:UserRequest:Provider' => 'Solicitações abertas transferidas a provedores',
'Menu:UserRequest:Provider+' => 'Solicitações abertas transferidas a provedores',
'Menu:UserRequest:Shortcuts' => 'Atalhos',
'Menu:UserRequest:Shortcuts+' => '',
'Organization:Overview:MyUserRequests' => 'Minhas solicitações de usuário para esta organização',
'Organization:Overview:Tickets' => 'Solicitações desta organização',
));
'Organization:Overview:UserRequests' => 'Solicitações de usuários desta organização',
'UI-RequestManagementOverview-Last-14-days' => 'Número de solicitações dos últimos 14 dias',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Solicitações abertas por agente',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Solicitações abertas por cliente',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Solicitações abertas por status',
'UI-RequestManagementOverview-OpenRequestByType' => 'Solicitações abertas por tipo',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Solicitações dos últimos 14 dias por tipo',
'UI:WelcomeMenu:MyAssignedCalls' => 'Solicitações atribuídas a mim',
]);

397
datamodels/2.x/itop-request-mgmt-itil/dictionaries/ru.dict.itop-request-mgmt-itil.php
View File

@@ -1,94 +1,34 @@
<?php
/*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license http://opensource.org/licenses/AGPL-3.0
/**
* Localized data
*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license https://opensource.org/licenses/AGPL-3.0
*
*/
/**
* Локализация интерфейса Combodo iTop подготовлена сообществом iTop по-русски http://community.itop-itsm.ru.
*
* @author Vladimir Kunin <v.b.kunin@gmail.com>
* @link http://community.itop-itsm.ru iTop Russian Community
* @link https://github.com/itop-itsm-ru/itop-rus
* @license http://opensource.org/licenses/AGPL-3.0
* @author Vladimir Kunin <v.b.kunin@gmail.com>
*
*/
Dict::Add('RU RU', 'Russian', 'Русский', array(
'Menu:RequestManagement' => 'Управление запросами',
'Menu:RequestManagement+' => 'Управление запросами',
'Menu:RequestManagementProvider' => 'Поставщик техподдержки',
'Menu:RequestManagementProvider+' => 'Поставщик техподдержки',
'Menu:UserRequest:Provider' => 'Открытые запросы, отправленные поставщику',
'Menu:UserRequest:Provider+' => 'Открытые запросы, отправленные поставщику',
'Menu:UserRequest:Overview' => 'Обзор',
'Menu:UserRequest:Overview+' => 'Обзор',
'Menu:NewUserRequest' => 'Новый запрос',
'Menu:NewUserRequest+' => 'Создать новый запрос на обслуживание',
'Menu:SearchUserRequests' => 'Поиск запросов',
'Menu:SearchUserRequests+' => 'Поиск запросов на обслуживание',
'Menu:UserRequest:Shortcuts' => 'Ярлыки',
'Menu:UserRequest:Shortcuts+' => 'Ярлыки',
'Menu:UserRequest:MyRequests' => 'Назначенные мне',
'Menu:UserRequest:MyRequests+' => 'Назначенные мне запросы',
'Menu:UserRequest:MySupportRequests' => 'Созданные мной',
'Menu:UserRequest:MySupportRequests+' => 'Созданные мной запросы',
'Menu:UserRequest:EscalatedRequests' => 'Эскалированные',
'Menu:UserRequest:EscalatedRequests+' => 'Эскалированные запросы',
'Menu:UserRequest:OpenRequests' => 'Открытые',
'Menu:UserRequest:OpenRequests+' => 'Открытые запросы',
'UI:WelcomeMenu:MyAssignedCalls' => 'Назначенные мне запросы',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Запросы по типу за 14 дней',
'UI-RequestManagementOverview-Last-14-days' => 'Количество запросов за 14 дней',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Открытые запросы по статусу',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Открытые запросы по агенту',
'UI-RequestManagementOverview-OpenRequestByType' => 'Открытые запросы по типу',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Открытые запросы по заказчику',
'Class:UserRequest:KnownErrorList' => 'Известные ошибки',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
));
// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+
//
// Class: UserRequest
//
Dict::Add('RU RU', 'Russian', 'Русский', array(
Dict::Add('RU RU', 'Russian', 'Русский', [
'Class:UserRequest' => 'Запрос',
'Class:UserRequest+' => '',
'Class:UserRequest/Attribute:status' => 'Статус',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:new' => 'Новый',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Эскалация TTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Назначен',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Эскалация TTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Ожидание утверждения',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => 'Утвержден',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Отклонен',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => 'В ожидании',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Решенный',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'Закрыт',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:request_type' => 'Тип запроса',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Запрос на обслуживание',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Запрос на обслуживание',
'Class:UserRequest/Attribute:approver_email' => 'Email утверждающего',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:approver_id' => 'Утверждающий',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Дата назначения',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => 'Накопленное ожидание',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Флаг эскалации',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Нет',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Нет',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Да',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Да',
'Class:UserRequest/Attribute:escalation_reason' => 'Причина эскалации',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:impact' => 'Влияние',
'Class:UserRequest/Attribute:impact+' => '',
'Class:UserRequest/Attribute:impact/Value:1' => 'Департамент',
@@ -97,6 +37,42 @@ Dict::Add('RU RU', 'Russian', 'Русский', array(
'Class:UserRequest/Attribute:impact/Value:2+' => '',
'Class:UserRequest/Attribute:impact/Value:3' => 'Персона',
'Class:UserRequest/Attribute:impact/Value:3+' => '',
'Class:UserRequest/Attribute:last_pending_date' => 'Дата последнего ожидания',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:origin' => 'Источник',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Почта',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Почта',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Мониторинг',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Мониторинг',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Телефон',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Телефон',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Портал',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Портал',
'Class:UserRequest/Attribute:parent_change_id' => 'Родительское изменение',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => 'Родительское изменение',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => 'Родительский инцидент',
'Class:UserRequest/Attribute:parent_incident_id+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Родительский инцидент',
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => 'Родительская проблема',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Родительская проблема',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_request_id' => 'Родительский запрос',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Родительский запрос',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => 'Родительский запрос',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Причина ожидания',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:priority' => 'Приоритет',
'Class:UserRequest/Attribute:priority+' => '',
'Class:UserRequest/Attribute:priority/Value:1' => 'Критический',
@@ -107,76 +83,14 @@ Dict::Add('RU RU', 'Russian', 'Русский', array(
'Class:UserRequest/Attribute:priority/Value:3+' => 'Средний',
'Class:UserRequest/Attribute:priority/Value:4' => 'Низкий',
'Class:UserRequest/Attribute:priority/Value:4+' => 'Низкий',
'Class:UserRequest/Attribute:urgency' => 'Срочность',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Критическая',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Критическая',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Высокая',
'Class:UserRequest/Attribute:urgency/Value:2+' => 'Высокая',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Средняя',
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Средняя',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Низкая',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Низкая',
'Class:UserRequest/Attribute:origin' => 'Источник',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Почта',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Почта',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Мониторинг',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Мониторинг',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Телефон',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Телефон',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Портал',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Портал',
'Class:UserRequest/Attribute:approver_id' => 'Утверждающий',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:approver_email' => 'Email утверждающего',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:service_id' => 'Услуга',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'Услуга',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Подкатегория',
'Class:UserRequest/Attribute:servicesubcategory_id+' => 'Подкатегория услуги',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Подкатегория услуги',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:escalation_flag' => 'Флаг эскалации',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'Нет',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => 'Нет',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => 'Да',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => 'Да',
'Class:UserRequest/Attribute:escalation_reason' => 'Причина эскалации',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:assignment_date' => 'Дата назначения',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:resolution_date' => 'Дата решения',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:last_pending_date' => 'Дата последнего ожидания',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => 'Накопленное ожидание',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Срок TTO',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => 'Крайний срок назаначения агента (принятия в работу) по текущему SLA',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO пропущено',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO превышено',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Срок TTR',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => 'Крайний срок решения по текущему SLA',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR пропущено',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR превышено',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:time_spent' => 'Время на решение',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:public_log' => 'Общий журнал',
'Class:UserRequest/Attribute:public_log+' => 'Информация в общем журнале доступна для пользователей портала',
'Class:UserRequest/Attribute:related_request_list' => 'Дочерние запросы',
'Class:UserRequest/Attribute:related_request_list+' => 'Дочерние запросы',
'Class:UserRequest/Attribute:request_type' => 'Тип запроса',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Запрос на обслуживание',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => 'Запрос на обслуживание',
'Class:UserRequest/Attribute:resolution_code' => 'Код решения',
'Class:UserRequest/Attribute:resolution_code+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Помощь',
@@ -193,30 +107,70 @@ Dict::Add('RU RU', 'Russian', 'Русский', array(
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => 'Обновление системы',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Обучение',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => 'Обучение',
'Class:UserRequest/Attribute:resolution_date' => 'Дата решения',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:service_id' => 'Услуга',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => 'Услуга',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Подкатегория',
'Class:UserRequest/Attribute:servicesubcategory_id+' => 'Подкатегория услуги',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Подкатегория услуги',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO превышено',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO пропущено',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR превышено',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR пропущено',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:solution' => 'Описание решения',
'Class:UserRequest/Attribute:solution+' => '',
'Class:UserRequest/Attribute:pending_reason' => 'Причина ожидания',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:parent_request_id' => 'Родительский запрос',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => 'Родительский инцидент',
'Class:UserRequest/Attribute:parent_incident_id+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => 'Родительский запрос',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => 'Родительская проблема',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Родительская проблема',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_change_id' => 'Родительское изменение',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => 'Родительское изменение',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Родительский инцидент',
'Class:UserRequest/Attribute:parent_incident_ref+' => '',
'Class:UserRequest/Attribute:related_request_list' => 'Дочерние запросы',
'Class:UserRequest/Attribute:related_request_list+' => 'Дочерние запросы',
'Class:UserRequest/Attribute:public_log' => 'Общий журнал',
'Class:UserRequest/Attribute:public_log+' => 'Информация в общем журнале доступна для пользователей портала',
'Class:UserRequest/Attribute:status' => 'Статус',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => 'Утвержден',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Назначен',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => 'Закрыт',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Эскалация TTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Эскалация TTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:new' => 'Новый',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => 'В ожидании',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Отклонен',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Решенный',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Ожидание утверждения',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:time_spent' => 'Время на решение',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'Срок TTO',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => 'Крайний срок назаначения агента (принятия в работу) по текущему SLA',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'Срок TTR',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => 'Крайний срок решения по текущему SLA',
'Class:UserRequest/Attribute:urgency' => 'Срочность',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Критическая',
'Class:UserRequest/Attribute:urgency/Value:1+' => 'Критическая',
'Class:UserRequest/Attribute:urgency/Value:2' => 'Высокая',
'Class:UserRequest/Attribute:urgency/Value:2+' => 'Высокая',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Средняя',
'Class:UserRequest/Attribute:urgency/Value:3+' => 'Средняя',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Низкая',
'Class:UserRequest/Attribute:urgency/Value:4+' => 'Низкая',
'Class:UserRequest/Attribute:user_comment' => 'Комментарий пользователя',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:user_satisfaction' => 'Удовлетворенность пользователя',
'Class:UserRequest/Attribute:user_satisfaction+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Очень доволен',
@@ -227,42 +181,65 @@ Dict::Add('RU RU', 'Russian', 'Русский', array(
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => 'Скорее недоволен',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Очень недоволен',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => 'Очень недоволен',
'Class:UserRequest/Attribute:user_comment' => 'Комментарий пользователя',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'Родительский запрос',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Stimulus:ev_assign' => 'Назначить',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => 'Переназначить',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_approve' => 'Утвердить',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_reject' => 'Отклонить',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_pending' => 'В ожидание',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'Таймаут',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Автоматическое решение',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Автоматическое закрытие',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => 'Отметить как решенный',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'Закрыть',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => 'Вновь открыть',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Ждать утверждения',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Невозможно назначить этот же запрос в качестве родительского',
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets',
'Class:UserRequest/Method:ResolveChildTickets+' => 'Каскадное решение дочерних запросов (ev_autoresolve) с установкой следующих параметров: услуга, команда, агент, информация о решении.',
));
Dict::Add('RU RU', 'Russian', 'Русский', array(
'Organization:Overview:UserRequests' => 'Запросы пользователей этой организации',
'Class:UserRequest/Stimulus:ev_approve' => 'Утвердить',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_assign' => 'Назначить',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Автоматическое закрытие',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Автоматическое решение',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => 'Закрыть',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_pending' => 'В ожидание',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => 'Переназначить',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_reject' => 'Отклонить',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => 'Вновь открыть',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => 'Отметить как решенный',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => 'Таймаут',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Ждать утверждения',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest:KnownErrorList' => 'Известные ошибки',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
'Menu:NewUserRequest' => 'Новый запрос',
'Menu:NewUserRequest+' => 'Создать новый запрос на обслуживание',
'Menu:RequestManagement' => 'Управление запросами',
'Menu:RequestManagement+' => 'Управление запросами',
'Menu:RequestManagementProvider' => 'Поставщик техподдержки',
'Menu:RequestManagementProvider+' => 'Поставщик техподдержки',
'Menu:SearchUserRequests' => 'Поиск запросов',
'Menu:SearchUserRequests+' => 'Поиск запросов на обслуживание',
'Menu:UserRequest:EscalatedRequests' => 'Эскалированные',
'Menu:UserRequest:EscalatedRequests+' => 'Эскалированные запросы',
'Menu:UserRequest:MyRequests' => 'Назначенные мне',
'Menu:UserRequest:MyRequests+' => 'Назначенные мне запросы',
'Menu:UserRequest:MySupportRequests' => 'Созданные мной',
'Menu:UserRequest:MySupportRequests+' => 'Созданные мной запросы',
'Menu:UserRequest:OpenRequests' => 'Открытые',
'Menu:UserRequest:OpenRequests+' => 'Открытые запросы',
'Menu:UserRequest:Overview' => 'Обзор',
'Menu:UserRequest:Overview+' => 'Обзор',
'Menu:UserRequest:Provider' => 'Открытые запросы, отправленные поставщику',
'Menu:UserRequest:Provider+' => 'Открытые запросы, отправленные поставщику',
'Menu:UserRequest:Shortcuts' => 'Ярлыки',
'Menu:UserRequest:Shortcuts+' => 'Ярлыки',
'Organization:Overview:MyUserRequests' => 'Мои запросы пользователей этой организации',
'Organization:Overview:Tickets' => 'Тикеты этой организации',
));
'Organization:Overview:UserRequests' => 'Запросы пользователей этой организации',
'UI-RequestManagementOverview-Last-14-days' => 'Количество запросов за 14 дней',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Открытые запросы по агенту',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Открытые запросы по заказчику',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Открытые запросы по статусу',
'UI-RequestManagementOverview-OpenRequestByType' => 'Открытые запросы по типу',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Запросы по типу за 14 дней',
'UI:WelcomeMenu:MyAssignedCalls' => 'Назначенные мне запросы',
]);

407
datamodels/2.x/itop-request-mgmt-itil/dictionaries/tr.dict.itop-request-mgmt-itil.php
View File

@@ -1,139 +1,25 @@
<?php
/*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license http://opensource.org/licenses/AGPL-3.0
/**
* Localized data
*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license https://opensource.org/licenses/AGPL-3.0
*
*/
Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
'Menu:RequestManagement' => 'Helpdesk~~',
'Menu:RequestManagement+' => '',
'Menu:RequestManagementProvider' => 'Helpdesk provider~~',
'Menu:RequestManagementProvider+' => '',
'Menu:UserRequest:Provider' => 'Open request transfered to provider~~',
'Menu:UserRequest:Provider+' => '',
'Menu:UserRequest:Overview' => 'Overview~~',
'Menu:UserRequest:Overview+' => '',
'Menu:NewUserRequest' => 'New user request~~',
'Menu:NewUserRequest+' => 'Create a new user request ticket~~',
'Menu:SearchUserRequests' => 'Search for user requests~~',
'Menu:SearchUserRequests+' => 'Search for user request tickets~~',
'Menu:UserRequest:Shortcuts' => 'Shortcuts~~',
'Menu:UserRequest:Shortcuts+' => '~~',
'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~',
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
'Menu:UserRequest:MySupportRequests' => 'My support calls~~',
'Menu:UserRequest:MySupportRequests+' => '',
'Menu:UserRequest:EscalatedRequests' => 'Hot Requests~~',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:OpenRequests' => 'All open requests~~',
'Menu:UserRequest:OpenRequests+' => '',
'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type~~',
'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests~~',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Open requests by status~~',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Open requests by agent~~',
'UI-RequestManagementOverview-OpenRequestByType' => 'Open requests by type~~',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Open requests by customer~~',
'Class:UserRequest:KnownErrorList' => 'Known Errors~~',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
));
// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+
//
// Class: UserRequest
//
Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
/**
*
*/
Dict::Add('TR TR', 'Turkish', 'Türkçe', [
'Class:UserRequest' => 'User Request~~',
'Class:UserRequest+' => '~~',
'Class:UserRequest/Attribute:status' => 'Status~~',
'Class:UserRequest/Attribute:status+' => '~~',
'Class:UserRequest/Attribute:status/Value:new' => 'New~~',
'Class:UserRequest/Attribute:status/Value:new+' => '~~',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Escalated TTO~~',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Assigned~~',
'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Escalated TTR~~',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval~~',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
'Class:UserRequest/Attribute:status/Value:approved' => 'Approved~~',
'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rejected~~',
'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
'Class:UserRequest/Attribute:status/Value:pending' => 'Pending~~',
'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Resolved~~',
'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
'Class:UserRequest/Attribute:status/Value:closed' => 'Closed~~',
'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
'Class:UserRequest/Attribute:request_type' => 'Request Type~~',
'Class:UserRequest/Attribute:request_type+' => '~~',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service request~~',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
'Class:UserRequest/Attribute:impact' => 'Impact~~',
'Class:UserRequest/Attribute:impact+' => '~~',
'Class:UserRequest/Attribute:impact/Value:1' => 'A department~~',
'Class:UserRequest/Attribute:impact/Value:1+' => '~~',
'Class:UserRequest/Attribute:impact/Value:2' => 'A service~~',
'Class:UserRequest/Attribute:impact/Value:2+' => '~~',
'Class:UserRequest/Attribute:impact/Value:3' => 'A person~~',
'Class:UserRequest/Attribute:impact/Value:3+' => '~~',
'Class:UserRequest/Attribute:priority' => 'Priority~~',
'Class:UserRequest/Attribute:priority+' => '~~',
'Class:UserRequest/Attribute:priority/Value:1' => 'Critical~~',
'Class:UserRequest/Attribute:priority/Value:1+' => '',
'Class:UserRequest/Attribute:priority/Value:2' => 'High~~',
'Class:UserRequest/Attribute:priority/Value:2+' => '',
'Class:UserRequest/Attribute:priority/Value:3' => 'Medium~~',
'Class:UserRequest/Attribute:priority/Value:3+' => '',
'Class:UserRequest/Attribute:priority/Value:4' => 'Low~~',
'Class:UserRequest/Attribute:priority/Value:4+' => '',
'Class:UserRequest/Attribute:urgency' => 'Urgency~~',
'Class:UserRequest/Attribute:urgency+' => '~~',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Critical~~',
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
'Class:UserRequest/Attribute:urgency/Value:2' => 'High~~',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Medium~~',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Low~~',
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
'Class:UserRequest/Attribute:origin' => 'Origin~~',
'Class:UserRequest/Attribute:origin+' => '~~',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Email~~',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Request created on an email reception~~',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring~~',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Request created on a monitoring alert~~',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Phone~~',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Request created following a phone call~~',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal~~',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Request created on the user portal~~',
'Class:UserRequest/Attribute:approver_id' => 'Approver~~',
'Class:UserRequest/Attribute:approver_id+' => '~~',
'Class:UserRequest/Attribute:approver_email' => 'Approver Email~~',
'Class:UserRequest/Attribute:approver_email+' => '~~',
'Class:UserRequest/Attribute:service_id' => 'Service~~',
'Class:UserRequest/Attribute:service_id+' => '~~',
'Class:UserRequest/Attribute:service_name' => 'Service name~~',
'Class:UserRequest/Attribute:service_name+' => '~~',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Service subcategory~~',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name~~',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
'Class:UserRequest/Attribute:approver_id' => 'Approver~~',
'Class:UserRequest/Attribute:approver_id+' => '~~',
'Class:UserRequest/Attribute:assignment_date' => 'Assignment date~~',
'Class:UserRequest/Attribute:assignment_date+' => '~~',
'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending~~',
'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
'Class:UserRequest/Attribute:escalation_flag' => 'Hot Flag~~',
'Class:UserRequest/Attribute:escalation_flag+' => '~~',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => 'No~~',
@@ -142,34 +28,70 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '',
'Class:UserRequest/Attribute:escalation_reason' => 'Hot reason~~',
'Class:UserRequest/Attribute:escalation_reason+' => '~~',
'Class:UserRequest/Attribute:assignment_date' => 'Assignment date~~',
'Class:UserRequest/Attribute:assignment_date+' => '~~',
'Class:UserRequest/Attribute:resolution_date' => 'Resolution date~~',
'Class:UserRequest/Attribute:resolution_date+' => '~~',
'Class:UserRequest/Attribute:impact' => 'Impact~~',
'Class:UserRequest/Attribute:impact+' => 'Impact is the severity of the fault, how many end users are affected.~~',
'Class:UserRequest/Attribute:impact/Value:1' => 'A department~~',
'Class:UserRequest/Attribute:impact/Value:1+' => '~~',
'Class:UserRequest/Attribute:impact/Value:2' => 'A service~~',
'Class:UserRequest/Attribute:impact/Value:2+' => '~~',
'Class:UserRequest/Attribute:impact/Value:3' => 'A person~~',
'Class:UserRequest/Attribute:impact/Value:3+' => '~~',
'Class:UserRequest/Attribute:last_pending_date' => 'Last pending date~~',
'Class:UserRequest/Attribute:last_pending_date+' => '~~',
'Class:UserRequest/Attribute:cumulatedpending' => 'cumulatedpending~~',
'Class:UserRequest/Attribute:cumulatedpending+' => '~~',
'Class:UserRequest/Attribute:tto' => 'TTO~~',
'Class:UserRequest/Attribute:tto+' => '~~',
'Class:UserRequest/Attribute:ttr' => 'TTR~~',
'Class:UserRequest/Attribute:ttr+' => '~~',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline~~',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto passed~~',
'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA tto over~~',
'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR Deadline~~',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA ttr passed~~',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA ttr over~~',
'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
'Class:UserRequest/Attribute:time_spent' => 'Resolution delay~~',
'Class:UserRequest/Attribute:time_spent+' => '~~',
'Class:UserRequest/Attribute:origin' => 'Origin~~',
'Class:UserRequest/Attribute:origin+' => 'What\'s the trigger of this request ticket creation~~',
'Class:UserRequest/Attribute:origin/Value:chat' => 'Chat~~',
'Class:UserRequest/Attribute:origin/Value:chat+' => 'Request created following a chat discussion~~',
'Class:UserRequest/Attribute:origin/Value:in_person' => 'In-person~~',
'Class:UserRequest/Attribute:origin/Value:in_person+' => 'Request created following a face-to-face discussion~~',
'Class:UserRequest/Attribute:origin/Value:mail' => 'Email~~',
'Class:UserRequest/Attribute:origin/Value:mail+' => 'Request created on an email reception~~',
'Class:UserRequest/Attribute:origin/Value:monitoring' => 'Monitoring~~',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => 'Request created on a monitoring alert~~',
'Class:UserRequest/Attribute:origin/Value:phone' => 'Phone~~',
'Class:UserRequest/Attribute:origin/Value:phone+' => 'Request created following a phone call~~',
'Class:UserRequest/Attribute:origin/Value:portal' => 'Portal~~',
'Class:UserRequest/Attribute:origin/Value:portal+' => 'Request created on the user portal~~',
'Class:UserRequest/Attribute:parent_change_id' => 'Parent change~~',
'Class:UserRequest/Attribute:parent_change_id+' => '~~',
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref change~~',
'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
'Class:UserRequest/Attribute:parent_incident_id' => 'Parent incident~~',
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
'Class:UserRequest/Attribute:parent_problem_id' => 'Parent problem~~',
'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref problem~~',
'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
'Class:UserRequest/Attribute:parent_request_id' => 'Parent request~~',
'Class:UserRequest/Attribute:parent_request_id+' => '~~',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname~~',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref request~~',
'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
'Class:UserRequest/Attribute:pending_reason' => 'Pending reason~~',
'Class:UserRequest/Attribute:pending_reason+' => '~~',
'Class:UserRequest/Attribute:priority' => 'Priority~~',
'Class:UserRequest/Attribute:priority+' => 'Order in which tickets need to be handled~~',
'Class:UserRequest/Attribute:priority/Value:1' => 'Critical~~',
'Class:UserRequest/Attribute:priority/Value:1+' => '',
'Class:UserRequest/Attribute:priority/Value:2' => 'High~~',
'Class:UserRequest/Attribute:priority/Value:2+' => '',
'Class:UserRequest/Attribute:priority/Value:3' => 'Medium~~',
'Class:UserRequest/Attribute:priority/Value:3+' => '',
'Class:UserRequest/Attribute:priority/Value:4' => 'Low~~',
'Class:UserRequest/Attribute:priority/Value:4+' => '',
'Class:UserRequest/Attribute:public_log' => 'Public log~~',
'Class:UserRequest/Attribute:public_log+' => '~~',
'Class:UserRequest/Attribute:related_request_list' => 'Child Requests~~',
'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
'Class:UserRequest/Attribute:request_type' => 'Request Type~~',
'Class:UserRequest/Attribute:request_type+' => '~~',
'Class:UserRequest/Attribute:request_type/Value:service_request' => 'Service request~~',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '',
'Class:UserRequest/Attribute:resolution_code' => 'Resolution code~~',
'Class:UserRequest/Attribute:resolution_code+' => '~~',
'Class:UserRequest/Attribute:resolution_code+' => 'What was done to resolve the request?~~',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => 'Assistance~~',
'Class:UserRequest/Attribute:resolution_code/Value:assistance+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:bug fixed' => 'Bug fixed~~',
@@ -184,30 +106,70 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:training' => 'Training~~',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '',
'Class:UserRequest/Attribute:resolution_date' => 'Resolution date~~',
'Class:UserRequest/Attribute:resolution_date+' => '~~',
'Class:UserRequest/Attribute:service_id' => 'Service~~',
'Class:UserRequest/Attribute:service_id+' => '~~',
'Class:UserRequest/Attribute:service_name' => 'Service name~~',
'Class:UserRequest/Attribute:service_name+' => '~~',
'Class:UserRequest/Attribute:servicesubcategory_id' => 'Service subcategory~~',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '~~',
'Class:UserRequest/Attribute:servicesubcategory_name' => 'Service subcategory name~~',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '~~',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA tto over~~',
'Class:UserRequest/Attribute:sla_tto_over+' => '~~',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA tto passed~~',
'Class:UserRequest/Attribute:sla_tto_passed+' => '~~',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA ttr over~~',
'Class:UserRequest/Attribute:sla_ttr_over+' => '~~',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA ttr passed~~',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '~~',
'Class:UserRequest/Attribute:solution' => 'Solution~~',
'Class:UserRequest/Attribute:solution+' => '~~',
'Class:UserRequest/Attribute:pending_reason' => 'Pending reason~~',
'Class:UserRequest/Attribute:pending_reason+' => '~~',
'Class:UserRequest/Attribute:parent_request_id' => 'Parent request~~',
'Class:UserRequest/Attribute:parent_request_id+' => '~~',
'Class:UserRequest/Attribute:parent_incident_id' => 'Parent incident~~',
'Class:UserRequest/Attribute:parent_incident_id+' => '~~',
'Class:UserRequest/Attribute:parent_request_ref' => 'Ref request~~',
'Class:UserRequest/Attribute:parent_request_ref+' => '~~',
'Class:UserRequest/Attribute:parent_problem_id' => 'Parent problem~~',
'Class:UserRequest/Attribute:parent_problem_id+' => '~~',
'Class:UserRequest/Attribute:parent_problem_ref' => 'Ref problem~~',
'Class:UserRequest/Attribute:parent_problem_ref+' => '~~',
'Class:UserRequest/Attribute:parent_change_id' => 'Parent change~~',
'Class:UserRequest/Attribute:parent_change_id+' => '~~',
'Class:UserRequest/Attribute:parent_change_ref' => 'Ref change~~',
'Class:UserRequest/Attribute:parent_change_ref+' => '~~',
'Class:UserRequest/Attribute:parent_incident_ref' => 'Parent incident ref~~',
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
'Class:UserRequest/Attribute:related_request_list' => 'Child Requests~~',
'Class:UserRequest/Attribute:related_request_list+' => 'All the requests that are linked to this parent request~~',
'Class:UserRequest/Attribute:public_log' => 'Public log~~',
'Class:UserRequest/Attribute:public_log+' => '~~',
'Class:UserRequest/Attribute:status' => 'Status~~',
'Class:UserRequest/Attribute:status+' => '~~',
'Class:UserRequest/Attribute:status/Value:approved' => 'Approved~~',
'Class:UserRequest/Attribute:status/Value:approved+' => '~~',
'Class:UserRequest/Attribute:status/Value:assigned' => 'Assigned~~',
'Class:UserRequest/Attribute:status/Value:assigned+' => '~~',
'Class:UserRequest/Attribute:status/Value:closed' => 'Closed~~',
'Class:UserRequest/Attribute:status/Value:closed+' => '~~',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => 'Escalated TTO~~',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '~~',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => 'Escalated TTR~~',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '~~',
'Class:UserRequest/Attribute:status/Value:new' => 'New~~',
'Class:UserRequest/Attribute:status/Value:new+' => '~~',
'Class:UserRequest/Attribute:status/Value:pending' => 'Pending~~',
'Class:UserRequest/Attribute:status/Value:pending+' => '~~',
'Class:UserRequest/Attribute:status/Value:rejected' => 'Rejected~~',
'Class:UserRequest/Attribute:status/Value:rejected+' => '~~',
'Class:UserRequest/Attribute:status/Value:resolved' => 'Resolved~~',
'Class:UserRequest/Attribute:status/Value:resolved+' => '~~',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => 'Waiting for approval~~',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '~~',
'Class:UserRequest/Attribute:time_spent' => 'Resolution delay~~',
'Class:UserRequest/Attribute:time_spent+' => '~~',
'Class:UserRequest/Attribute:tto' => 'TTO~~',
'Class:UserRequest/Attribute:tto+' => 'Time To Own~~',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO Deadline~~',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '~~',
'Class:UserRequest/Attribute:ttr' => 'TTR~~',
'Class:UserRequest/Attribute:ttr+' => 'Time To Resolve~~',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR Deadline~~',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '~~',
'Class:UserRequest/Attribute:urgency' => 'Urgency~~',
'Class:UserRequest/Attribute:urgency+' => 'How quickly the fault needs to be resolved~~',
'Class:UserRequest/Attribute:urgency/Value:1' => 'Critical~~',
'Class:UserRequest/Attribute:urgency/Value:1+' => '',
'Class:UserRequest/Attribute:urgency/Value:2' => 'High~~',
'Class:UserRequest/Attribute:urgency/Value:2+' => '',
'Class:UserRequest/Attribute:urgency/Value:3' => 'Medium~~',
'Class:UserRequest/Attribute:urgency/Value:3+' => '',
'Class:UserRequest/Attribute:urgency/Value:4' => 'Low~~',
'Class:UserRequest/Attribute:urgency/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'User comment~~',
'Class:UserRequest/Attribute:user_comment+' => '~~',
'Class:UserRequest/Attribute:user_satisfaction' => 'User satisfaction~~',
'Class:UserRequest/Attribute:user_satisfaction+' => '~~',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => 'Very satisfied~~',
@@ -218,42 +180,65 @@ Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => 'Very dissatified~~',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '',
'Class:UserRequest/Attribute:user_comment' => 'User comment~~',
'Class:UserRequest/Attribute:user_comment+' => '~~',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname~~',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '~~',
'Class:UserRequest/Stimulus:ev_assign' => 'Assign~~',
'Class:UserRequest/Stimulus:ev_assign+' => '~~',
'Class:UserRequest/Stimulus:ev_reassign' => 'Re-assign~~',
'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
'Class:UserRequest/Stimulus:ev_approve' => 'Approve~~',
'Class:UserRequest/Stimulus:ev_approve+' => '~~',
'Class:UserRequest/Stimulus:ev_reject' => 'Reject~~',
'Class:UserRequest/Stimulus:ev_reject+' => '~~',
'Class:UserRequest/Stimulus:ev_pending' => 'Pending~~',
'Class:UserRequest/Stimulus:ev_pending+' => '~~',
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout~~',
'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatic resolve~~',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatic close~~',
'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
'Class:UserRequest/Stimulus:ev_resolve' => 'Mark as resolved~~',
'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
'Class:UserRequest/Stimulus:ev_close' => 'Close this request~~',
'Class:UserRequest/Stimulus:ev_close+' => '~~',
'Class:UserRequest/Stimulus:ev_reopen' => 'Re-open~~',
'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Wait for approval~~',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => 'Cannot assign the Parent request to the request itself~~',
'Class:UserRequest/Method:ResolveChildTickets' => 'ResolveChildTickets~~',
'Class:UserRequest/Method:ResolveChildTickets+' => 'Cascade the resolution to child requests (ev_autoresolve), and align the following characteristics of the request: service, team, agent, resolution info~~',
));
Dict::Add('TR TR', 'Turkish', 'Türkçe', array(
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
'Class:UserRequest/Stimulus:ev_approve' => 'Approve~~',
'Class:UserRequest/Stimulus:ev_approve+' => '~~',
'Class:UserRequest/Stimulus:ev_assign' => 'Assign~~',
'Class:UserRequest/Stimulus:ev_assign+' => '~~',
'Class:UserRequest/Stimulus:ev_autoclose' => 'Automatic close~~',
'Class:UserRequest/Stimulus:ev_autoclose+' => '~~',
'Class:UserRequest/Stimulus:ev_autoresolve' => 'Automatic resolve~~',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '~~',
'Class:UserRequest/Stimulus:ev_close' => 'Close this request~~',
'Class:UserRequest/Stimulus:ev_close+' => '~~',
'Class:UserRequest/Stimulus:ev_pending' => 'Pending~~',
'Class:UserRequest/Stimulus:ev_pending+' => '~~',
'Class:UserRequest/Stimulus:ev_reassign' => 'Re-assign~~',
'Class:UserRequest/Stimulus:ev_reassign+' => '~~',
'Class:UserRequest/Stimulus:ev_reject' => 'Reject~~',
'Class:UserRequest/Stimulus:ev_reject+' => '~~',
'Class:UserRequest/Stimulus:ev_reopen' => 'Re-open~~',
'Class:UserRequest/Stimulus:ev_reopen+' => '~~',
'Class:UserRequest/Stimulus:ev_resolve' => 'Mark as resolved~~',
'Class:UserRequest/Stimulus:ev_resolve+' => '~~',
'Class:UserRequest/Stimulus:ev_timeout' => 'Timeout~~',
'Class:UserRequest/Stimulus:ev_timeout+' => '~~',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => 'Wait for approval~~',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '~~',
'Class:UserRequest:KnownErrorList' => 'Known Errors~~',
'Class:UserRequest:KnownErrorList+' => 'Known Errors related to Functional CI linked to the current ticket~~',
'Menu:NewUserRequest' => 'New user request~~',
'Menu:NewUserRequest+' => 'Create a new user request ticket~~',
'Menu:RequestManagement' => 'Helpdesk~~',
'Menu:RequestManagement+' => '',
'Menu:RequestManagementProvider' => 'Helpdesk provider~~',
'Menu:RequestManagementProvider+' => '',
'Menu:SearchUserRequests' => 'Search for user requests~~',
'Menu:SearchUserRequests+' => 'Search for user request tickets~~',
'Menu:UserRequest:EscalatedRequests' => 'Hot Requests~~',
'Menu:UserRequest:EscalatedRequests+' => '',
'Menu:UserRequest:MyRequests' => 'Requests assigned to me~~',
'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)~~',
'Menu:UserRequest:MySupportRequests' => 'My support calls~~',
'Menu:UserRequest:MySupportRequests+' => '',
'Menu:UserRequest:OpenRequests' => 'All open requests~~',
'Menu:UserRequest:OpenRequests+' => '',
'Menu:UserRequest:Overview' => 'Overview~~',
'Menu:UserRequest:Overview+' => '',
'Menu:UserRequest:Provider' => 'Open request transfered to provider~~',
'Menu:UserRequest:Provider+' => '',
'Menu:UserRequest:Shortcuts' => 'Shortcuts~~',
'Menu:UserRequest:Shortcuts+' => '~~',
'Organization:Overview:MyUserRequests' => 'My User Requests for this organization~~',
'Organization:Overview:Tickets' => 'Tickets for this organization~~',
));
'Organization:Overview:UserRequests' => 'User Requests from this organization~~',
'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests~~',
'UI-RequestManagementOverview-OpenRequestByAgent' => 'Open requests by agent~~',
'UI-RequestManagementOverview-OpenRequestByCustomer' => 'Open requests by customer~~',
'UI-RequestManagementOverview-OpenRequestByStatus' => 'Open requests by status~~',
'UI-RequestManagementOverview-OpenRequestByType' => 'Open requests by type~~',
'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type~~',
'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me~~',
]);

393
datamodels/2.x/itop-request-mgmt-itil/dictionaries/zh_cn.dict.itop-request-mgmt-itil.php
View File

@@ -1,85 +1,33 @@
<?php
/*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license http://opensource.org/licenses/AGPL-3.0
/**
* Localized data
*
* @copyright Copyright (C) 2010-2024 Combodo SAS
* @license https://opensource.org/licenses/AGPL-3.0
*
*/
Dict::Add('ZH CN', 'Chinese', '简体中文', array(
'Menu:RequestManagement' => '服务台',
'Menu:RequestManagement+' => '服务台',
'Menu:RequestManagementProvider' => '服务台提供者',
'Menu:RequestManagementProvider+' => '服务台提供者',
'Menu:UserRequest:Provider' => '转交给供应商的打开的需求',
'Menu:UserRequest:Provider+' => '转交给供应商的打开的需求',
'Menu:UserRequest:Overview' => '概况',
'Menu:UserRequest:Overview+' => '概况',
'Menu:NewUserRequest' => '新建用户需求',
'Menu:NewUserRequest+' => '新建用户需求',
'Menu:SearchUserRequests' => '搜索用户需求',
'Menu:SearchUserRequests+' => '搜索用户需求',
'Menu:UserRequest:Shortcuts' => '快捷方式',
'Menu:UserRequest:Shortcuts+' => '',
'Menu:UserRequest:MyRequests' => '分配给我的需求',
'Menu:UserRequest:MyRequests+' => '分配给我的需求 (作为办理人)',
'Menu:UserRequest:MySupportRequests' => '我办理的需求',
'Menu:UserRequest:MySupportRequests+' => '我办理的需求',
'Menu:UserRequest:EscalatedRequests' => '已升级的需求',
'Menu:UserRequest:EscalatedRequests+' => '已升级的需求',
'Menu:UserRequest:OpenRequests' => '所有打开的需求',
'Menu:UserRequest:OpenRequests+' => '所有打开的需求',
'UI:WelcomeMenu:MyAssignedCalls' => '分配给我的需求',
'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近两周的需求 (按类型)',
'UI-RequestManagementOverview-Last-14-days' => '最近两周的需求 (按数量)',
'UI-RequestManagementOverview-OpenRequestByStatus' => '打开的需求 (按状态)',
'UI-RequestManagementOverview-OpenRequestByAgent' => '打开的需求 (按办理人)',
'UI-RequestManagementOverview-OpenRequestByType' => '打开的需求 (按类型)',
'UI-RequestManagementOverview-OpenRequestByCustomer' => '打开的需求 (按客户)',
'Class:UserRequest:KnownErrorList' => '已知错误',
'Class:UserRequest:KnownErrorList+' => '和当前工单关联的功能配置项相关的已知错误',
));
// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+
//
// Class: UserRequest
//
Dict::Add('ZH CN', 'Chinese', '简体中文', array(
/**
*
*/
Dict::Add('ZH CN', 'Chinese', '简体中文', [
'Class:UserRequest' => '用户需求',
'Class:UserRequest+' => '',
'Class:UserRequest/Attribute:status' => '状态',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:new' => '新建',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => '已升级TTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => '已分配',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => '已升级TTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => '等待批准',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => '已批准',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => '已驳回',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => '待定',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => '已解决',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => '已关闭',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:request_type' => '需求类型',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => '服务需求',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '服务需求',
'Class:UserRequest/Attribute:approver_email' => '邮箱',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:approver_id' => '批准人',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:assignment_date' => '分配日期',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => '累计待定',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:escalation_flag' => '升级标签',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => '否',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '否',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => '是',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '是',
'Class:UserRequest/Attribute:escalation_reason' => '升级原因',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:impact' => '影响范围',
'Class:UserRequest/Attribute:impact+' => '',
'Class:UserRequest/Attribute:impact/Value:1' => '部门',
@@ -88,6 +36,42 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', array(
'Class:UserRequest/Attribute:impact/Value:2+' => '',
'Class:UserRequest/Attribute:impact/Value:3' => '个体',
'Class:UserRequest/Attribute:impact/Value:3+' => '',
'Class:UserRequest/Attribute:last_pending_date' => '最后更新',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:origin' => '来自',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:chat' => '聊天工具',
'Class:UserRequest/Attribute:origin/Value:chat+' => '创建于聊天工具沟通后的需求',
'Class:UserRequest/Attribute:origin/Value:in_person' => '当面',
'Class:UserRequest/Attribute:origin/Value:in_person+' => '创建于当面讨论后的需求',
'Class:UserRequest/Attribute:origin/Value:mail' => '邮件',
'Class:UserRequest/Attribute:origin/Value:mail+' => '邮件',
'Class:UserRequest/Attribute:origin/Value:monitoring' => '监控',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '监控',
'Class:UserRequest/Attribute:origin/Value:phone' => '电话',
'Class:UserRequest/Attribute:origin/Value:phone+' => '电话',
'Class:UserRequest/Attribute:origin/Value:portal' => ITOP_APPLICATION_SHORT,
'Class:UserRequest/Attribute:origin/Value:portal+' => ITOP_APPLICATION_SHORT,
'Class:UserRequest/Attribute:parent_change_id' => '父级变更',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => '变更编号',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => '父级事件',
'Class:UserRequest/Attribute:parent_incident_id+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => '父级事件编号',
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
'Class:UserRequest/Attribute:parent_problem_id' => '父级问题',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => '问题编号',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_request_id' => '父级需求',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => '需求编号',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:pending_reason' => '待定原因',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:priority' => '优先级',
'Class:UserRequest/Attribute:priority+' => '',
'Class:UserRequest/Attribute:priority/Value:1' => '紧急',
@@ -98,76 +82,14 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', array(
'Class:UserRequest/Attribute:priority/Value:3+' => '中',
'Class:UserRequest/Attribute:priority/Value:4' => '低',
'Class:UserRequest/Attribute:priority/Value:4+' => '低',
'Class:UserRequest/Attribute:urgency' => '紧急度',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => '紧急',
'Class:UserRequest/Attribute:urgency/Value:1+' => '紧急',
'Class:UserRequest/Attribute:urgency/Value:2' => '高',
'Class:UserRequest/Attribute:urgency/Value:2+' => '高',
'Class:UserRequest/Attribute:urgency/Value:3' => '中',
'Class:UserRequest/Attribute:urgency/Value:3+' => '中',
'Class:UserRequest/Attribute:urgency/Value:4' => '低',
'Class:UserRequest/Attribute:urgency/Value:4+' => '低',
'Class:UserRequest/Attribute:origin' => '来自',
'Class:UserRequest/Attribute:origin+' => '',
'Class:UserRequest/Attribute:origin/Value:in_person' => '当面',
'Class:UserRequest/Attribute:origin/Value:in_person+' => '创建于当面讨论后的需求',
'Class:UserRequest/Attribute:origin/Value:chat' => '聊天工具',
'Class:UserRequest/Attribute:origin/Value:chat+' => '创建于聊天工具沟通后的需求',
'Class:UserRequest/Attribute:origin/Value:mail' => '邮件',
'Class:UserRequest/Attribute:origin/Value:mail+' => '邮件',
'Class:UserRequest/Attribute:origin/Value:monitoring' => '监控',
'Class:UserRequest/Attribute:origin/Value:monitoring+' => '监控',
'Class:UserRequest/Attribute:origin/Value:phone' => '电话',
'Class:UserRequest/Attribute:origin/Value:phone+' => '电话',
'Class:UserRequest/Attribute:origin/Value:portal' => ITOP_APPLICATION_SHORT,
'Class:UserRequest/Attribute:origin/Value:portal+' => ITOP_APPLICATION_SHORT,
'Class:UserRequest/Attribute:approver_id' => '批准人',
'Class:UserRequest/Attribute:approver_id+' => '',
'Class:UserRequest/Attribute:approver_email' => '邮箱',
'Class:UserRequest/Attribute:approver_email+' => '',
'Class:UserRequest/Attribute:service_id' => '服务',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => '服务名称',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => '子服务',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => '子服务名称',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:escalation_flag' => '升级标签',
'Class:UserRequest/Attribute:escalation_flag+' => '',
'Class:UserRequest/Attribute:escalation_flag/Value:no' => '否',
'Class:UserRequest/Attribute:escalation_flag/Value:no+' => '否',
'Class:UserRequest/Attribute:escalation_flag/Value:yes' => '是',
'Class:UserRequest/Attribute:escalation_flag/Value:yes+' => '是',
'Class:UserRequest/Attribute:escalation_reason' => '升级原因',
'Class:UserRequest/Attribute:escalation_reason+' => '',
'Class:UserRequest/Attribute:assignment_date' => '分配日期',
'Class:UserRequest/Attribute:assignment_date+' => '',
'Class:UserRequest/Attribute:resolution_date' => '解决日期',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:last_pending_date' => '最后更新',
'Class:UserRequest/Attribute:last_pending_date+' => '',
'Class:UserRequest/Attribute:cumulatedpending' => '累计待定',
'Class:UserRequest/Attribute:cumulatedpending+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO截止日期',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO 合格',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO 超时',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR截止日期',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR合格',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR超时',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:time_spent' => '耗时',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:public_log' => '评论',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:related_request_list' => '子需求',
'Class:UserRequest/Attribute:related_request_list+' => '此父级需求相关的所有衍生需求',
'Class:UserRequest/Attribute:request_type' => '需求类型',
'Class:UserRequest/Attribute:request_type+' => '',
'Class:UserRequest/Attribute:request_type/Value:service_request' => '服务需求',
'Class:UserRequest/Attribute:request_type/Value:service_request+' => '服务需求',
'Class:UserRequest/Attribute:resolution_code' => '解决编码',
'Class:UserRequest/Attribute:resolution_code+' => '',
'Class:UserRequest/Attribute:resolution_code/Value:assistance' => '帮助',
@@ -184,30 +106,70 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', array(
'Class:UserRequest/Attribute:resolution_code/Value:system update+' => '系统更新',
'Class:UserRequest/Attribute:resolution_code/Value:training' => '培训',
'Class:UserRequest/Attribute:resolution_code/Value:training+' => '培训',
'Class:UserRequest/Attribute:resolution_date' => '解决日期',
'Class:UserRequest/Attribute:resolution_date+' => '',
'Class:UserRequest/Attribute:service_id' => '服务',
'Class:UserRequest/Attribute:service_id+' => '',
'Class:UserRequest/Attribute:service_name' => '服务名称',
'Class:UserRequest/Attribute:service_name+' => '',
'Class:UserRequest/Attribute:servicesubcategory_id' => '子服务',
'Class:UserRequest/Attribute:servicesubcategory_id+' => '',
'Class:UserRequest/Attribute:servicesubcategory_name' => '子服务名称',
'Class:UserRequest/Attribute:servicesubcategory_name+' => '',
'Class:UserRequest/Attribute:sla_tto_over' => 'SLA TTO 超时',
'Class:UserRequest/Attribute:sla_tto_over+' => '',
'Class:UserRequest/Attribute:sla_tto_passed' => 'SLA TTO 合格',
'Class:UserRequest/Attribute:sla_tto_passed+' => '',
'Class:UserRequest/Attribute:sla_ttr_over' => 'SLA TTR超时',
'Class:UserRequest/Attribute:sla_ttr_over+' => '',
'Class:UserRequest/Attribute:sla_ttr_passed' => 'SLA TTR合格',
'Class:UserRequest/Attribute:sla_ttr_passed+' => '',
'Class:UserRequest/Attribute:solution' => '解决方案',
'Class:UserRequest/Attribute:solution+' => '',
'Class:UserRequest/Attribute:pending_reason' => '待定原因',
'Class:UserRequest/Attribute:pending_reason+' => '',
'Class:UserRequest/Attribute:parent_request_id' => '父级需求',
'Class:UserRequest/Attribute:parent_request_id+' => '',
'Class:UserRequest/Attribute:parent_incident_id' => '父级事件',
'Class:UserRequest/Attribute:parent_incident_id+' => '',
'Class:UserRequest/Attribute:parent_request_ref' => '需求编号',
'Class:UserRequest/Attribute:parent_request_ref+' => '',
'Class:UserRequest/Attribute:parent_problem_id' => '父级问题',
'Class:UserRequest/Attribute:parent_problem_id+' => '',
'Class:UserRequest/Attribute:parent_problem_ref' => '问题编号',
'Class:UserRequest/Attribute:parent_problem_ref+' => '',
'Class:UserRequest/Attribute:parent_change_id' => '父级变更',
'Class:UserRequest/Attribute:parent_change_id+' => '',
'Class:UserRequest/Attribute:parent_change_ref' => '变更编号',
'Class:UserRequest/Attribute:parent_change_ref+' => '',
'Class:UserRequest/Attribute:parent_incident_ref' => '父级事件编号',
'Class:UserRequest/Attribute:parent_incident_ref+' => '~~',
'Class:UserRequest/Attribute:related_request_list' => '子需求',
'Class:UserRequest/Attribute:related_request_list+' => '此父级需求相关的所有衍生需求',
'Class:UserRequest/Attribute:public_log' => '评论',
'Class:UserRequest/Attribute:public_log+' => '',
'Class:UserRequest/Attribute:status' => '状态',
'Class:UserRequest/Attribute:status+' => '',
'Class:UserRequest/Attribute:status/Value:approved' => '已批准',
'Class:UserRequest/Attribute:status/Value:approved+' => '',
'Class:UserRequest/Attribute:status/Value:assigned' => '已分配',
'Class:UserRequest/Attribute:status/Value:assigned+' => '',
'Class:UserRequest/Attribute:status/Value:closed' => '已关闭',
'Class:UserRequest/Attribute:status/Value:closed+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_tto' => '已升级TTO',
'Class:UserRequest/Attribute:status/Value:escalated_tto+' => '',
'Class:UserRequest/Attribute:status/Value:escalated_ttr' => '已升级TTR',
'Class:UserRequest/Attribute:status/Value:escalated_ttr+' => '',
'Class:UserRequest/Attribute:status/Value:new' => '新建',
'Class:UserRequest/Attribute:status/Value:new+' => '',
'Class:UserRequest/Attribute:status/Value:pending' => '待定',
'Class:UserRequest/Attribute:status/Value:pending+' => '',
'Class:UserRequest/Attribute:status/Value:rejected' => '已驳回',
'Class:UserRequest/Attribute:status/Value:rejected+' => '',
'Class:UserRequest/Attribute:status/Value:resolved' => '已解决',
'Class:UserRequest/Attribute:status/Value:resolved+' => '',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval' => '等待批准',
'Class:UserRequest/Attribute:status/Value:waiting_for_approval+' => '',
'Class:UserRequest/Attribute:time_spent' => '耗时',
'Class:UserRequest/Attribute:time_spent+' => '',
'Class:UserRequest/Attribute:tto' => 'TTO',
'Class:UserRequest/Attribute:tto+' => '',
'Class:UserRequest/Attribute:tto_escalation_deadline' => 'TTO截止日期',
'Class:UserRequest/Attribute:tto_escalation_deadline+' => '',
'Class:UserRequest/Attribute:ttr' => 'TTR',
'Class:UserRequest/Attribute:ttr+' => '',
'Class:UserRequest/Attribute:ttr_escalation_deadline' => 'TTR截止日期',
'Class:UserRequest/Attribute:ttr_escalation_deadline+' => '',
'Class:UserRequest/Attribute:urgency' => '紧急度',
'Class:UserRequest/Attribute:urgency+' => '',
'Class:UserRequest/Attribute:urgency/Value:1' => '紧急',
'Class:UserRequest/Attribute:urgency/Value:1+' => '紧急',
'Class:UserRequest/Attribute:urgency/Value:2' => '高',
'Class:UserRequest/Attribute:urgency/Value:2+' => '高',
'Class:UserRequest/Attribute:urgency/Value:3' => '中',
'Class:UserRequest/Attribute:urgency/Value:3+' => '中',
'Class:UserRequest/Attribute:urgency/Value:4' => '低',
'Class:UserRequest/Attribute:urgency/Value:4+' => '低',
'Class:UserRequest/Attribute:user_comment' => '用户评论',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:user_satisfaction' => '用户满意度',
'Class:UserRequest/Attribute:user_satisfaction+' => '',
'Class:UserRequest/Attribute:user_satisfaction/Value:1' => '非常满意',
@@ -218,42 +180,65 @@ Dict::Add('ZH CN', 'Chinese', '简体中文', array(
'Class:UserRequest/Attribute:user_satisfaction/Value:3+' => '不满意',
'Class:UserRequest/Attribute:user_satisfaction/Value:4' => '非常不满意',
'Class:UserRequest/Attribute:user_satisfaction/Value:4+' => '非常不满意',
'Class:UserRequest/Attribute:user_comment' => '用户评论',
'Class:UserRequest/Attribute:user_comment+' => '',
'Class:UserRequest/Attribute:parent_request_id_friendlyname' => 'parent_request_id_friendlyname',
'Class:UserRequest/Attribute:parent_request_id_friendlyname+' => '',
'Class:UserRequest/Stimulus:ev_assign' => '分配',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => '重新分配',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_approve' => '批准',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_reject' => '驳回',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_pending' => '待定',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => '超时',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => '自动解决',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => '自动关闭',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => '标记为已解决',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => '关闭',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => '重新打开',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => '等待批准',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest/Error:CannotAssignParentRequestIdToSelf' => '无法分配父级需求给自己',
'Class:UserRequest/Method:ResolveChildTickets' => '解决子工单',
'Class:UserRequest/Method:ResolveChildTickets+' => '递归解决子工单 (自动解决), 并调整相关字段与父级工单保持一致: 服务, 团队, 办理人, 解决方案信息',
));
Dict::Add('ZH CN', 'Chinese', '简体中文', array(
'Organization:Overview:UserRequests' => '此组织的所有用户需求',
'Class:UserRequest/Stimulus:ev_approve' => '批准',
'Class:UserRequest/Stimulus:ev_approve+' => '',
'Class:UserRequest/Stimulus:ev_assign' => '分配',
'Class:UserRequest/Stimulus:ev_assign+' => '',
'Class:UserRequest/Stimulus:ev_autoclose' => '自动关闭',
'Class:UserRequest/Stimulus:ev_autoclose+' => '',
'Class:UserRequest/Stimulus:ev_autoresolve' => '自动解决',
'Class:UserRequest/Stimulus:ev_autoresolve+' => '',
'Class:UserRequest/Stimulus:ev_close' => '关闭',
'Class:UserRequest/Stimulus:ev_close+' => '',
'Class:UserRequest/Stimulus:ev_pending' => '待定',
'Class:UserRequest/Stimulus:ev_pending+' => '',
'Class:UserRequest/Stimulus:ev_reassign' => '重新分配',
'Class:UserRequest/Stimulus:ev_reassign+' => '',
'Class:UserRequest/Stimulus:ev_reject' => '驳回',
'Class:UserRequest/Stimulus:ev_reject+' => '',
'Class:UserRequest/Stimulus:ev_reopen' => '重新打开',
'Class:UserRequest/Stimulus:ev_reopen+' => '',
'Class:UserRequest/Stimulus:ev_resolve' => '标记为已解决',
'Class:UserRequest/Stimulus:ev_resolve+' => '',
'Class:UserRequest/Stimulus:ev_timeout' => '超时',
'Class:UserRequest/Stimulus:ev_timeout+' => '',
'Class:UserRequest/Stimulus:ev_wait_for_approval' => '等待批准',
'Class:UserRequest/Stimulus:ev_wait_for_approval+' => '',
'Class:UserRequest:KnownErrorList' => '已知错误',
'Class:UserRequest:KnownErrorList+' => '和当前工单关联的功能配置项相关的已知错误',
'Menu:NewUserRequest' => '新建用户需求',
'Menu:NewUserRequest+' => '新建用户需求',
'Menu:RequestManagement' => '服务台',
'Menu:RequestManagement+' => '服务台',
'Menu:RequestManagementProvider' => '服务台提供者',
'Menu:RequestManagementProvider+' => '服务台提供者',
'Menu:SearchUserRequests' => '搜索用户需求',
'Menu:SearchUserRequests+' => '搜索用户需求',
'Menu:UserRequest:EscalatedRequests' => '已升级的需求',
'Menu:UserRequest:EscalatedRequests+' => '已升级的需求',
'Menu:UserRequest:MyRequests' => '分配给我的需求',
'Menu:UserRequest:MyRequests+' => '分配给我的需求 (作为办理人)',
'Menu:UserRequest:MySupportRequests' => '我办理的需求',
'Menu:UserRequest:MySupportRequests+' => '我办理的需求',
'Menu:UserRequest:OpenRequests' => '所有打开的需求',
'Menu:UserRequest:OpenRequests+' => '所有打开的需求',
'Menu:UserRequest:Overview' => '概况',
'Menu:UserRequest:Overview+' => '概况',
'Menu:UserRequest:Provider' => '转交给供应商的打开的需求',
'Menu:UserRequest:Provider+' => '转交给供应商的打开的需求',
'Menu:UserRequest:Shortcuts' => '快捷方式',
'Menu:UserRequest:Shortcuts+' => '',
'Organization:Overview:MyUserRequests' => '我在此组织发起的需求',
'Organization:Overview:Tickets' => '此组织内的所有工单',
));
'Organization:Overview:UserRequests' => '此组织的所有用户需求',
'UI-RequestManagementOverview-Last-14-days' => '最近两周的需求 (按数量)',
'UI-RequestManagementOverview-OpenRequestByAgent' => '打开的需求 (按办理人)',
'UI-RequestManagementOverview-OpenRequestByCustomer' => '打开的需求 (按客户)',
'UI-RequestManagementOverview-OpenRequestByStatus' => '打开的需求 (按状态)',
'UI-RequestManagementOverview-OpenRequestByType' => '打开的需求 (按类型)',
'UI-RequestManagementOverview-RequestByType-last-14-days' => '最近两周的需求 (按类型)',
'UI:WelcomeMenu:MyAssignedCalls' => '分配给我的需求',
]);