diff --git a/setup/data/structure/23.triggers.xml b/setup/data/structure/23.triggers.xml
new file mode 100644
index 000000000..06b285828
--- /dev/null
+++ b/setup/data/structure/23.triggers.xml
@@ -0,0 +1,7 @@
+
+
+
+Incident Creation
+bizIncidentTicket
+
+
\ No newline at end of file
diff --git a/setup/data/structure/24.actions.xml b/setup/data/structure/24.actions.xml
new file mode 100644
index 000000000..53563f544
--- /dev/null
+++ b/setup/data/structure/24.actions.xml
@@ -0,0 +1,21 @@
+
+
+
+Simple eMail
+Default eMail action, tailor it to fit your needs
+
+
+SELECT bizContact AS C WHERE C.id = :this->caller_id
+
+
+New iTop ticket [$this->severity$]: $this->name$, $this->title$
+<h1>A new iTop incident has been created: $this->name$</h1>
+<p>Description: $this->title$</p>
+<p>Initial situation: <pre>$this->initial_situation$</pre></p>
+<p>Ticket Type: $this->type$</p>
+<p>Ticket assigned to: $this->workgroup_name$</p>
+<hr/>
+<p>More information: $this->hyperlink()$</p>
+normal
+
+